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so here is my story with Poloniex
on May 1st I logged in to my polo account and found that they locked it , a ticket was created from them saying that they are suspecting that I live in Iran and asked me to submit my photos if I'm not
I wasn't able to upload the photos through the site , so I sent them via the ticket and told them that I live in Syria
the support contacted me after that and told me that they don't accept sensitive info via the ticket , and I should upload them through the site ( now they know that I'm from Syria )
so I logged in again and was able to submit the info , they contacted me after a week saying that they are not accepting Syrians anymore ( I told them that I'm Syrian 7 days before but they made me submit my ID and wait for nothing )
then I asked for the the one time withdrawal 15 days ago and they haven't process it yet , also they are not answering me anymore

I will leave you with the screenshots and please tell me what should I do , cause this is ridiculous

http://imgur.com/a/MMGK7
http://imgur.com/a/Zohht
http://imgur.com/a/mZBaL
http://imgur.com/a/LCjE6
http://imgur.com/a/vAnbz
http://imgur.com/a/VRGBj
http://imgur.com/a/euq43
http://imgur.com/a/8jBgm

no replies so far !!  :(
so no one knows what can I do to get my money back from Poloniex ?  :-\
is there anyway to contact them beside the support tickets ?? cause as you can see they aren't answering for over two weeks now

No replies because we never had the problem like you said, so we have no idea to reply.

Have you tried to ask through their mods? Recently they were hired some new mods. But they still said, the fastest way to reach them is from support ticket.

When you first created your polo account, what country did you put as? If you didnt put Syria from the start, you are the one putting yourself on the line. Poloniex has been facing huge amounts of support cases these few months, both fake and real and in between all the ddoses , they are spread pretty thin to reply quickly.

Did you reply to the screenshot you labelled as number 5?

thanks for replying , I tried many times to reach their mods in the troll box but none of them answered me
 

yes when I registered I entered Syria as my country and that's over a year ago and all went right , so I was using them legally
but it seems that they stopped accepting Syrians one month ago or so
I requested the one time withdrawal after the screenshot number 5 , and still waiting till now

so previously I was able to log in to my account , but when I try to exchange the system shows that my account is frozen
now I can't access Poloniex at all , it's showing that my IP address is blocked so I can't even access poloniex trollbox
http://imgur.com/a/XArpS
support still not answering my ticket , so my withdrawal request is now pending for 22 days and my account is frozen since 37 days
can't believe that this is happening with the most trusted and secure exchange

any thoughts guys ?

I think that poloniex is basically the biggest scam out there right now and anyone that is still uusing their service is at risk of being goxxed/cryptsy'd again. Withdraw when you still can, otherwise you may not get another chance and will have to wait till a court hearing .

it used to be a very promising young exchange. I remember that their support were really supportive ,and everyone was super exciting on the trollbox .But That can't be further away from the truth , right now.

Pretty sure that trollbox got indefinitely removed from that exchange already, it's not a surprise honestly because nobody can reach the support and everyone was calling them out on the trollbox .As i said, withdraw when you still can! They ban your IP, try signing in with a vpn. If it still doesn't work your only hope is the support answering to your request which probably wont happen.

yeah I just discovered that they removed the troll box while I was checking the bitcoin discussion section and I'm not surprised cause me and other people were trying to reach their support through the troll box
using a VPN won't help me , cause I can't do anything with my account beside checking the Trollbox which is now removed so no need to log in at all
I'm now really disappointed ,  I trusted them with my money and it seems that they are delaying my withdrawal just because I'm Syrian since they know that I can't do anything against them

I feel sad for the situation you're facing.How much money are we talking about here ? Sadly,there isn't much forum can do also.

You can send them a mail regarding the seriousness of your situation and how badly you need the money.Not a very professional approach but they might just get convinced.
Take Care Man!

over 3K usd in total , and in Syria 3K is more than enough to live for a year so you can understand how much this money is important here
I tried to reach them through their support tickets system but as I said they aren't replying
why should I convince them !! I used them legally and once they asked me to stop using them I did and asked for a withdrawal
now they are the ones who are holding my funds illegally for over a month  :)

I understand.What can you do about it ? They're located in America,they have upper hand over the law and everything you can possibly try to fight them with.You know,the corrupt system.They also might be ignoring you since they know you can't do much.What you can do is,share your situation with as many bitcoin communities online.Let them know how Poloniex is taking advantage of your dire situations.Mind sending me your poloniex info and their support email along with your ticket details ? I'll try sending them a mail myself.

In the past month, they've had at least 50,000 support tickets added.
We have no choice but to be patient until their tiny support team reaches us.
I have a margin trade right now that is on a loan and I cannot cancel it. RIP my money

Yesterday was bittrex.
And now poloniex,
For somereason i felt that way too,i think poloniex do a shady thing in our back.
Like my past experience,i sign up in there and deposit a few bucks then in the next morning
I got a notification that someone else log in to my account.it's ridiculous

And i think they"re targeting small accounts and lived outside europe or something like that.
Sorry if i hurt somebody ,i just telling the truth.
Change password,2fa and etc , they still can log in.
So sad and ironic

Seems like this is a core problem of BTC right? There are some good instant exchanges but no one THAT reliable to trust thousands of dollars with such as a savings account. Largest transaction I've seen has been capped at around $1500-2000 on LBC which seems like the safest route. I've had some weird stuff happen to me on coinbase as well (no support, sell button not working, lost funds) and I've read that's one of the more safer ones in the U.S. Isn't it true that it's so much easier for hackers to get into someone's BTC wallet as opposed to their online bank account?

I'm not sure why you are trying to put the blame on bitcoin. This is completely unrelated to how bitcoin works nor is this because of the fault in the bitcoin code that caused poloniex to be unprofessional. People eusing bitcoin should do their own due dilligence before they decide to trade on an exchange and trust them with thousands of dollars.

You could try to submit your case @ https://suepoloniex.today/. Lots of cases apparnetly have been submitted there. Otherwise keep trying to get contact from support.

thank you guys for your replies , but I don't know anything about suepoloniex website
anyone had experience with them ??
my problem with poloniex is more like timing issue and they aren't replying to my ticket since a long time
I know that they have tons of tickets , but mine has been pending for a long time also I'm just asking them to process the withdrawal and then close the account which means that they have no work to do except sending the money

will give it a couple of days and for sure I will update you

Poloniex is being very shady these days. I am trying to withdraw some altcoins but I'm waiting for them to get out of "Temporarily Disabled". Their chat box is also disabled, making it seem even more shady.

I have a hipotesis,
A lot of exchanger doing a shady action right now,for example poloniex.
I think it's not because an internal corruption or something like,but a plan
Let see bitcoin current prices,a lot of issues happened when bitcoin reach a whole nw level ath.
I think 'the boss' asked them to cellect a lot of bitcoin by using an issues and press the prices or someting like that.
Because when you have a problem,they'll answer or response your ticket in 48 hours even more.
Sorry it's not a fact but a public opinion.
No offense

Wait, sorry to kind of "hijack" this thread, but does polo ban people who are from certain countries?

I have never heard that before with crypto trading platforms, and i haven't seen anything like that on polo.

Does anyone have a link where they state which nationalities are not allowed to trade on their site? It's nowhere to be found for me...

when I first registered over a year ago I knew that only some states in the US can't trade in Polo
I searched about the restricted countries and I found nothing , but when I registered I entered my real country which is Syria
not sure why they just decided to stop dealing with my country since the war has started over a year ago and things now is much better than it was one or two years ago

so far we know that you may face a problem if you are Syrian or Iranian , but can't find more info about other countries

and polo will be scam cause waiting approval more than 48 hours

I think i heard about New york city / state residents not being able to trade on polo, but i've never heard of countries being blocked out of polo. Very weird story indeed.

It would be nice if polo could give some information about this, but i don't think they are active on this forum..

it's been a month since I requested the withdrawal , their shitty support haven't responded yet probably they are just ignoring me
at this point I think that Poloniex won't pay me also there is no way for me to contact them or get in touch

beware guys !!

Wow, really? They still haven't responded to your request?

That's just completely crazy cause I've been following this thread, i thought that they would at least follow up with your support request. You trusted your money with them thinking that they would be professional with you, but obviously they are not.

I was going to recommend you use the trollbox to complain, but i see it's gone now as well  :'(

Everyone else, DON'T USE POLONIEX!!!

Can you still see your balance? Are the funds still there or have they been moved? I mean I understand if they can't let you trade anymore but how can they just steal your money? You can't be the only one this has happened to! I'm getting everything out of poloniex now. It's time to start looking into decentralized exchanges. I think there are a few being worked on right now. Hopefully this is a thing of the past. So sorry for your huge loss.

previously I was able to log in normally and see my balances , but I couldn't exchange , lend , deposit or withdraw ...etc
now I'm not even able to access poloniex , it's showing that my IP is blocked and that I have to contact support ( same circle  ;D )
so I don't know exactly what's going on , all I know is that poloniex is playing dirty games with me

are you use margin trading?check net value and must be 0 zero borrow value

Care to share with us how much are you trying to withdraw? I've seen big whales taking their money from Poloniex without any issues, and I myself always withdraw low amounts of BTC close to ~$30 (not worth the scam).

So I don't know how much you could be trying to take from the exchange for them not allow you to do so. I know their support sucks but why would they damage their reputation for such low amount of money when they are making tons of cash daily from the trades alone?

nope , at the time they froze my account I had zero active trades on margin and zero active loans so there is no reason for them to not pay me


I said previously that it's over 3000 USD , can't give accurate numbers or more details cause it would be easier for someone else to claim my funds
yeah I know that my money isn't that much comparing it with other big traders , but as I said it's been a month and they aren't saying a word about it
most likely because I'm Syrian and can't take any legal actions against an American site

So they blocked your IP as well? this is absolutely absurd man. They probably don't want you to have proof that you had balance on the site but you took screenshots beforehand which is good. Unfortunately i don't think that contacting support would help, because as you all know poloniex support is probably worse than Yobit right now. I really wonder sometimes whether the moderators that were supposed to turn into extra support crew just all died all of a sudden or something.


3000 USD is a big amount, and you don't deserve to get scammed.

Even though you can't take legal action you can try to help with the lawsuit against them by submitting your proof(which you have plenty of screenshots) at suepoloniex.today. I know you've probably been approached with the site, but i don't think you've visited them yet. It's worth a try, it's free, even if it doesn't pay off it doesn't hurt.

yeah I have screenshots for all of the support conversation , cause I'm afraid that they may block me from even opening the support section  ;D
is suepoloniex trusted ?? I mean what can they do for me and should I submit every proof ??
if I send them the sensitive info they may be able to get the money for them right ??

what's killing me is that all I'm asking for is my money !! I'm not asking them to pay me a loss that they caused with their margin system I'm only asking them for my money !!
so there is no thing to investigate , all they have to do is to send me my money !!

Well lately poloniex made a lot of issues,
And some of them have a margin issue,withdrawal and also frozen account.
I doubt they will send it,the reason they removed trollbox because of this (maybe !?)
To prevent people from complaining and preventing other people to trade(deposit obviously) in their site.
I hope they won't be like a mtgox and crypts,

For you,all you need to do is keep trying everyday.But you must be ready for the worst case that will happen.
And lastly do not deposit your coin or money until this problem solved

removing torllbox was fishy for sure , there is no good reason for removing it even if it was mostly spam but still good to have some chats and reach the mods to help you directly
in general I'm trying to share my experience with the community here , I'm also trying to reach the community in twitter
poloniex has no reason for not paying me , so if they don't I hope that more people will start realizing that Polo isn't professional and what happened with me may happen with others in the future

Exactly my thoughts.

I can't believe how big they became in a such short time period. They don't even have a real "about us" page. No information about the owners, no information about anything. Only a fake ass address from Delaware/USA.

Delaware... Pffh. Means the owners can be anyone.

https://i.imgur.com/S212kQZ.png

hmmm there is something new finally  :)
for the past month my ticket was still pending , but today something new happened
it was showing that agent who is working on my ticket is Johnny Garcia , now it's only showing Johnny  ;D ;D

damn it seems that I will have so many boring days with poloniex

Nice! 
i am still at 17 days no response at all, and i find it really weird that we all seem to be having this same issue (IP change locks)
i understand the security thing but kinda random , i remember cryptsy selectively locked withdraws to to try hide a hack for a year, i wonder if polo is doing the same now :(
my funds are only 0.2BTC frozen, but it's MY money and i have done NOTHING wrong to have my account locked with no explanation... :(

1. wait until US sanctions end
2. make a Lebanon residence if there are much money, or some other state residence

Poloniex is a US based business, and they need fit local laws.

Is this proven? I don't think polo has anything to do with USA other than that their company is registered in Delaware.

Every person from any country can register/start a company in Delaware. Registering a company in Delaware is the #1 solution to evade expensive yacht taxes.

Polo is evading some legal shit that's why they chose Delaware to register their company.

Just updating on this since I'm facing same problem.
You got your money back ?!

may I know where are you from ?? cause I want to know if this locking thing has anything to do with the country
also what's your ticket about ?? is it like my ticket a one time withdrawal then closing the account ??
would appreciate it if you share more details with me

Lebanon residence may not work , first of poloniex isn't saying that they don't want to pay me but they are ignoring me !!
in their last reply they said that if I'm a Syrian I can take my money back and then they can close my account



no I haven't got a satoshi back , can you please share more details with me ?
is it the same country locking thing ?

Sorry that you guys are still dealing with this evasive jerkwads! I will never ever deal with them based off of the way they have treated my friend and refused to answer support tickets about his BTC! This is totally pathetic customer support. I don't care what part of the world you are from you cannot just take people's money like this!

This seriously seems to be a very shady behavior. We are with you on this issue dude and hope you will work it out somehow eventually.

This is listed in their terms, which you should read carefully - it's not very long, but the eligibility part highlights the main issue.
Syria, Sudan, North Korea, Cuba, and Iran are not eligible. It's unlikely that anything will happen here.

thanks for both of you guys , I really appreciate your support


not sure if these parts are new or not but if they want to not accept members from a certain country they should name the countries not only say that that you shouldn't use the site if you are in a country which US has embargoed goods or services !!
most people don't know exactly what are these countries , also please note that when I registered I didn't use fake information !! I entered Syria as my country and was able to deposit and withdraw for over a year !!
if they want to apply the laws they should make it obvious that certain countries can't use the site , not letting people register , deposit and then take their money

after the war started I had the same problem with all major gambling sites like pokerstars and 888 , but once they stopped accepting players from my country they let me withdraw all the funds and I had my money back in less than one week ( in a fiat site )

I just made several withdraws (up to my daily withdraw limit) without issues. I want to upgrade my account but I refuse to wait for over a month to do so. That's why I'm moving my funds to Bittrex (even though that will take a long time with a $2000 daily withdraw limit :().

If You go to listen, just change the place of Residence for some time, provide proofs of this New Residence, withdraw the Money, and You are OK.
This cost Money, so You need check, If this make the economic Reason.
I have no idea, how is easy to become the Lebanon Residence, this is few kilometers from You.
Until You are not on "ISIS" territory.

Darn. Well, you are lucky to have at least withdrawals going well with you.

Basically if your account gets into any sort of trouble from now on you're screwed. No more customer support, no nothing. It's just pure luck. So don't stretch it, make sure that you stay in the limit. I'm not sure whether they are randomly scamming people, or they have a certain bracket of people they don't process withdrawals to. Either way bittrex is the logical alternativ ehere.


Any new responses from them? Lol, rather than depositing btc into poloniex you could have bought yourself a ton of popcorn and watched like 50 movies lmfao.

man I have said it many times !! I can't access the site now anymore my ip is blocked and my account is frozen
so even if I was able to get into my account I can't do anything with it , I can't change the country or do withdrawals

you people are ignoring that Poloniex said that they will pay me , they said that they are temporarily halting the use of the exchange for Syrians ( not hey you are using us in Syria and you can't so you are blocked for ever ) also they said that I have the right to make a one time withdrawal
so even polonix knows that I did nothing wrong !!
 
no , no word from them since the time I created the topic here

I'm shocked, polo is getting worse than yobit... I can not believe. they retired troll box and the problems still persist?

Why do not polo hire more people to support? Would solve most of the problems

SafeIP Free VPN is a solution to change IP.

But if they permit not to You upload new data to account is a different thing.

Is Your account blocked Here?
https://poloniex.freshdesk.com/support/solutions/folders/1000223792


You need become the Answer about why there the Account is cancelled.

yeah I know that I may be able to access the site with a VPN , but there is no reason for me to do so cause will change nothing
even if I access the site I won't be able to do anything since my account is frozen , and also I don't want to give them a reason to not pay me
They may say that I tried to access my account illegally  ;D

I can access their support , and already have tickets being processed but the problem is that they haven't responded to me after they said that they will pay ASAP  :)

I feel sorry for you mate. $3,000 is a decent amount of money and I understand your frustration.

We have nothing to do here but to wait. But here is my own view on the situation, right now that Poloniex are experiencing massive tickets request (prior to much massive request when they experienced heavy volume) and already lots of pending, major things are now being handled too long to give way for those they can handeld easily . Their manpower is shit and I think it can't handled old tickets. At least they must sending an update/s for let's say twice a week so that people are aware that their concern are being handled.

yeah I think all I can do is waiting , but I want to spread the word cause what happened with me may happen with anyone in the community here
I know that poloniex has a lot of tickets but this is just ridiculous  to wait that much , they were replying to my tickets after maximum 7 days but once I requested the withdrawal they started to not respond at all
other tickets may need time and work cause some people lost money in margin , so these types of tickets need patience
but my ticket is simply a withdrawal request !! does it take over a month to prcoess a ticket that's asking for a withdrawal ??

OK, this is a promise.

Try to get some "free consultation" here (http://lawyers.findlaw.com/lawyer/lawyer_dir/search/jsp/stdSearch_process.jsp?refinedSearchBox=1&keyword=Class+Actions+--+Plaintiff&previousKeyword=Class+Actions+--+Plaintiff&location=new+york%2Cnew+york&previousLocation=new+york%2Cnew+york&sFreeConsultation=Y&sortBy=distance_default&sLanguage=default)

Seems to be getting out of hand... Reason why they blocked your IP could be either that they refuse to communicate with you on purpose or it has been blocked along with the whole IP range belonging to the provider in the area they claim to not support anymore... Worth to find out.

gonna check that in the coming days , didn't have an access to another computer yet

anyways it's been almost 40 days and their support still not answering or paying me , checked their twitter and there are many similar problems mine had the highest waiting time so yay me  ;D
since my ticket id 128707 there is definitely some thing fishy , and I wont be surprised if poloniex is preparing for an exit scam

You could try looking at this: http://stevegrundy.blogspot.nl/2017/06/poloniex-customer-service-how-to-get.html

I had 2 withdrawals that were stuck pending "awaiting approval" for over a week. I sent in a ticket right after when it happen but I never got a reply, until a few hours ago. My ticket has been closed and the withdrawals have been processed. I doubt Poloniex is pulling an exit scam (or trying to scam certain users). They do have a lot of support issues and fix them asap because now they are losing a lot of customers. I'll be using Bittrex until Polo solves their issues.

may I know how much in total you waited ?? glad that they are paying some people
I have done previously everything mentioned in the link you provided , and btw my  ticked has always been showing being processed and it's been over 40 days now so what I'm sure about is that the problem isn't with me

Why You contact not New Yourk Lawyers?
They love to solve problems of customers.

to be honest I had never contacted any lawyer in the past , so I don't know how things go with them
I'm not even sure what I should tell them cause my English isn't that good also I don't know what is exactly the problem
Poloniex is taking tons of time and they are not answering , but so far they haven't told me that they won't pay me
so I'm not even sure if that's considered a scam or just treating a customer like garbage

They promise a free consultation, and You need pay nothing, if they will see a chance to make money without Your partetipation in this and will trying to withdraw Your money - they will tell it to You.

If not - they just will tell You the price of their job.

All documentation about Poloniex is in English and You have nothing to add, that You need help to become Your money back.

Your English skills are enough to hire them for solve this situation.

There are many Russian and some Arabian Lawyers too.

Try to contact someone who promise "free consultation" via email or skype chat.

Please let's not scare others with the issue of poloniex as scam. With the little issue you encounter, you start to accuse them as scam.

alright I will give it more days then I will start a consultation , I have exams now so will wait till I finish and I will start searching for all possible solutions


let's not scare others !! we are sharing our experiences here in order for people to be more careful with poloniex
what happened with me and others may happen with anyone of you in the near future
btw I can't access my funds since May 1st , do you call that a small issue ?? do you realize how much bitcoin and alts went up and down during this period ??

maybe you don't label then as "scam" because they might not use your money for their personal benefit (at least I hope so). But one very true fact is that they froze and block the funds of thousands users.
then end is the same as a scam: you lost your money

poloniex is dangerous to use due to their frequent automatic accounts locking, and total lack of support to reopen it

It's a big issue from a customers prospective. How are we supposed to know if and when this is going to happen to our country? This is where decentralized exchanges will excel. There's no one to answer to because you own your own private keys.

it's more like trust issue mate , I'm ok with them banning my country and when I first used them I didn't cheat them I entered Syria as my country
now they see that it's bad to continue dealing with Syrians , but they also said that they will pay me !!
I can't find any reason for them to delay my withdrawal !! they maybe trying to gain some time or they aren't planning to pay me at all

How are you? If you'll find a lawyer, can you write it here please?

I'm waiting for an approval for 17 days.

I haven't checked a one yet , VK cams suggested a free consultation thing
if the lawyer costs money it wouldn't make sense to hire one , but let's see what will happen in the future
we aren't alone btw , just check their twitter many people waiting for their money

We could unite and offer some funds from our poloniex's deposits.


There're more 1000 twits where people complain about problems. But media resources irgone the problem.

This might be a case for class action.
I have putted the URL in this topic with "free consultation" lawyers in NY.
Just call them or contact via email.

Yes, I'm looking for people for class action. And we need someone from NY for coordinating our efforts.

since you all talk about a class action, do you know https://suepoloniex.today/ ?
it might interest you

URL (http://lawyers.findlaw.com/lawyer/lawyer_dir/search/jsp/stdSearch_process.jsp?refinedSearchBox=1&keyword=Class+Actions+--+Plaintiff&previousKeyword=Class+Actions+--+Plaintiff&location=new+york%2Cnew+york&previousLocation=new+york%2Cnew+york&sFreeConsultation=Y&sortBy=distance_default&sLanguage=default)

Sorry for the late reply, I guess I missed your post. I waited for over 2 weeks. My ticket number was #253065. I think you're withdraws will be processed eventually. I really doubt that Polo is doing this on purpose. They have an automated system that flags certain withdraws due to reasons like having an unverified account, no 2FA enabled, password recently reset etc. Their userbase exploded over the past months so I assume that a lot of them are unverified, have no 2FA enabled etc. This results in a lot of withdraws being flagged and need to be manually checked. A lot of people will send in several tickets about this, resulting in even more work for their limited staff members.

thanks for sharing man , my ticket is #128707 that's why I'm pissed
been waiting for 50 days or so now , I'm not verified there cause when I sent them my documents they said that they will no longer accept traders from my country
I have 2FA enabled and haven't changed password since I created my account there

i am sorry for such case they are so stupid and cheaters i guess

hope that one day will answer you :)

That sucks. I don't know if you have a Reddit account but you could try PMing this guy: https://www.reddit.com/user/Mike-Poloniex.

He is a Poloniex employee and he is active on Reddit. I'm sure a lot of people PM him but it is worth a shot.

thanks for mentioning that man , luckily four days ago when of my friends in gambling sites mentioned that Mike and he contacted him for me
it's been 3 or 4 days and still no answer from mike , but still a good recommendation don't know why none of the guys here mentioned him for me
especially that I asked many times how to reach poloniex outside their support system

will wait till mike is active and update you all , hope that they will pay soon cause I missed tons of opportunities by them holding my money

so after 58 days without poloniex saying a word to me about my problem , and after I saw that many tickets with range over #200000 got solved while them not caring about me I mentioned my problem to one of my friends and he is American
he said that he knows lawyers and he will be more than happy to help

so he contacted a lawyer and by now he will handle this problem , I don't know what exactly he will do but now my case is with him
I guess this better than just waiting here , they aren't answering me at all and they said that I have the right to request the withdrawal

Can you try opening another ticket with the same issue? I don't know how their ticketing system works but it's possible that it's now buried under 50k other tickets and support staff can't see it.

To be honest, I get the feeling Polo is going to turn out to be another Mt. Gox. The removal of the troll box is the first sign of trouble brewing. So many issues reported by users over the last couple of months. Many accounts locked out, many users scammed out of their hard earned money. Nobody knows who the owners are and there is no way to contact them. Nobody knows where these guys operate from or what their office address is. I am surprised people chose to give their business to such a shady company.

I am exclusively using Bittrex now. Hope they don't start indulging in the same shitfest in future.

yep at first I thought the same thing that maybe something is wrong with my ticket , or maybe they are processing the newer ones
so I created a new one #208711 37 days ago and still no response , which means they are ignoring me on purpose

I have a bad feeling that the US gov is involved in alot of the frozen accounts and Polo have been slapped with a gag order. You may be caught in that just because of where you live. You have my sympathies. What I would do is contact the Attorney Generals office in the state Polo is registered to do business and they can probably give you more info or put the heat on Polo to release your funds if in fact one of the 3 letter agencies is not involved. I can guarantee that is it is a agency freezing your funds then they absolutely have given polo a gag order, that is modus operandi. GL

Hey, this site sucks I wrote out a huge message and when I try to submit I get a error "There was an error trying to send your message. Please try again later." what do these guys have Polo staff running their site? Oh the Irony. :)

so I noticed that money people are checking the thread now from reddit posts , some people said that my issue has to do with the rules of the US but I don't think so
first of all you can see in the ticket that Kevin told me that I have the right to make the withdrawal , he could simply say the rules of the US preventing us from sending your money to you
also I was using them legally !! my info are right there and I never used a VPN to access poloniex

also let me share my experience with Pokerstars with you , I guess you all know pokerstars
I was an active player in pokerstars in the last years , and like two years ago they decided to not accept Syrian players to participate in their site due to the war and the legal issue
but did they scam my money ??!! of course no cause I was using them legally and their new rules weren't existed till they mad that choice
simply they froze my account from playing real money games and got an email from them saying that I can withdraw my money whenever I want
and that's what happened I requested the money and got them

how poloniex issue can be different than Pokerstars issue ?? please tell me

After reading you screenshots it looks to me like polo investigated and were going to release your funds and then went silent. That action throws off all the red flags in the world to me. If they are gagged then they cannot tell you anything so their hands are tied. That is why I have told you how I would proceed. Posting here is not going to help you. Polo does not need your money. They have not been hacked they are flush with cash and they are aware that these things hurt their reputation. So there is no logic to them holding your money unless they have no choice. It is obvious to me. You may not like it but that does not make it any less true.

Do as I have instructed and you will get more info, if the attorney generals office stated they cannot help you then you know for sure that it is not polo holding you funds but another entity. OK, I'm done with the thread. GL again.

BTW my buddy lost about 12 grand when Poker stars went offline but he got it back about 6 months later IIRC.

look I'm not American and I don't know if this rules exist , but the war has been going on since 6 years so it's not a new situation
the sites that used to accept Syrians changed their rules over two years ago in order to not get in trouble with laws , and as I said sites don't have the right to steal the money cause this is a pure scam , all what they should do is preventing Syrians from using their site after paying them their money
I don't think that the US government give a damn about my little amount of money , it's purely poloniex issue
you can see from the very first beginning of the ticket that poloniex was trying hard to delay my situation , you see when they suspect that I'm Iranian I inst replied that I'm Syrian and uploaded my info in the ticket , so what did they do ?? they didn't say that we are sorry we don't accept Syrians either
they let me send my documents to them , and after a week their "intelligent " systems detected that  I'm in Syria while I told them that one week ago !!
so they let me send my ID and wait one week to get an answer that I already gave them one week ago !!!

BTW your buddy issue in pokerstarts is totally different than mine , you are talking about the black friday while my problem with pokerstars is exactly the same with poloniex

A website not being professional does not make it a scam. It is their business it is their corporation and they will operate it as they see fit. They do not have to kowtow down to the desires of their clients they have to operate in such a manner that it pays their stockholders and it pays those that own the company. It is their responsibility to make money. It is not their responsibility to do what you think they're supposed to do. If you want a company that does exactly what you wanted to do. Didn't perhaps you should make a company of your own.

Are you an idiot or what? Stealing someone's money is not scam? GTFO!

lol really lol  thanks for your great input man , but your comment still better than poloniex comments cause they didn't say a word since 64 days
I'm waiting them to say anything , literally anything even stupid words like yours  ;D
which part of the topic you didn't understand ?? or you just read the subject and said hey let's just throw a comment based on the subject

I think he is not aware of the discussion may be he is taking about dividends, how far Polo will pay dividends to their investors. I think they just exchange where we can trade Bitcoin with other altcoins. If you found any issues with your deposits you can send a support ticket and wait for them until they reply to you.

OMG , either my English extremly sucks and I'm not understanding what you saying or you did the same thing that the person you quoted did
issues with my deposits ?? where did you got that from ??
send a support ticket ?? really man ... OMG two spams in a row really hurt 

I feel with you. Just keep calm. Like you said before, the two posters above just read the title and threw in some sporadic comments...
Btw your english is very good - better than some people who's native language it is ;D

thanks man , yeah I can't do much about it but it's nice to get people's opinions about the situation and laws
some people are really helping me here and giving value opinions like Hueristic but some are purely spamming
still not sure about the law part , but I guess that poloniex has no right to hold my money

let's take Paypal as an example , which is a strict American wallet
5 years ago when I first was introduced to online earning stuffs  I tried to create a wallet in paypal , it simply didn't let me to even access the site !!
can I blame Paypal for that ?? simply no they didn't scam my money and they are working with US laws so all I can do about in that situation is bitching about the US policies but no money was lost in that case

but now let's assume that Paypal let me deposit money to their wallet , and then when I try to withdraw they say sorry US won't let us to deal with Syrians now that would be a huge scam , isn't it !!??

that's my whole point !! 65 days ago Poloniex said that they will pay me and then close my account but I haven't heard a single word from them since then

That's the legal part that I'm trying to explain , sadly there are some people on reddit who also comment without reading the full OP and I'm not able to reply to them cause my account is new there and one of my friends created the topic there for me

I don't really trust any exchange. I use kraken to buy and sell, but after buying, I immediately tansfer my coins to my electrum wallet.
I use Kraken because I can trade in EUR and their german bank account is at the same bank as mine, so transfers go a lot quicker.
Yeah, I know you have a different situation, just wanted to tell you mine.
Greetings from Germany to Syria ;D

I'm looking into Alt coins and need to learn about exchanges Bittrex/Poloniex and I had to read through your thread. Thanks for the heads up I won't be using them.  Looks like a scam in the making, according to the information all over.  I'd hope someone can give me some information about exchanges, my head hurts from reading all the internet/forum trash  ::)

I will try to help you:

New York requires a license, that's why they won't allow new yorkers.

Your funds, I really hope these funds you have are clean, if you can prove they are clean, ie not scammed funds etc, then you are good.  IF you can't prove it's clean then forget about this.

It's not a big deal for corps to be registered in DE, many corps use DE because of the laws for incorporating.  When a corp registers in USA they will be bound by the laws of the USA.

Here is the info:

5959580   POLONIEX, INC.

Entity Details

File Number:   5959580   Incorporation Date / Formation Date:   2/9/2016
(mm/dd/yyyy)
Entity Name:   POLONIEX, INC.
Entity Kind:   Corporation   Entity Type:   General
Residency:   Domestic   State:   DELAWARE
REGISTERED AGENT INFORMATION
Name:   VCORP SERVICES, LLC
Address:   1013 CENTRE ROAD SUITE 403-B
City:   WILMINGTON   County:   New Castle
State:   DE   Postal Code:   19805

You have to send a registered certified return receipt requested letter to the Registered Agent.  Let them know your situation, your issues, you will be contacting the Attorney General of DE and Senator McBride AND will file a lawsuit if your funds are not returned

Legislative Contact Information
Senator David McBride
411 Legislative Avenue
Dover, DE 19901
Wilmington Office: (302) 577-8468
Dover Office: (302) 744-4167
David.McBride@state.de.us

Personal Contact Information
7 Nicole Court
Hawk's Nest
New Castle, DE 19720
(302) 322-6100

http://www.desenatedems.com/david-b-mcbride-president-pro-tempore.html

REMIND them they are obliged to follow USA laws.  It doesn't matter you are in Syria/outside the USA, you can bring suit against them in Federal Court (which is where your case will be because of the countries involved).  The lawsuit you can do yourself and electronically file, just tell the story.  Defendants to include:  POLONIEX, INC. and suing Tristan D'Agosta personally and as owner/employee of Poloniex (you see INC/LLC doesn't fully protect someone from fraud) and VCORP SERVICES, LLC (even though they just register companies loop em in  ;))

Suing them I hope you don't have to do but heck someone needs to put this in check.  For some odd reason, I've seen that Poloniex owners name elsewhere hmmmmmm.

Anyways, sorry this happened to you.  Instead of being given the run around bring on the Checkmate.

Lastly, not so sure about just getting a consult from an atty, most will just take your $, they all like to say, well I can help you but I need more information you need to pay X retainer to get started.

Who knows maybe you have to file and be the start of an avalanche on Poloniex's head?  It's BTC and a "big money" co, you may get Pro Bono after you file yourself (that's if you have to get to that point)

Whew now someone give me some info on exchanges 

The problem is being fixed now , after waiting since 1st of May finally it seems that the problem will be solved
got a reply form the agent saying : sorry for the delay I just sent an automated confirmation email for each withdrawal

the new problem is since they blocked Syrian IP addresses , I'm getting access denied messages even when I only want to confirm the withdrawals
so not sure if this will consider as a confirmation or now , will update the ticket with that problem

I will update you guys when I fully receive my money , thanks a lot for each one of you who tried to help

EDIT : received the big money still only 1.813 XMR and 0.012 btc pending and they should soon process it since they processed my bigger withdrawals request , so I can say that the problem is resolved now

Good to hear!  Let's hope they do the right thing and just give you your money back. 

Good Luck in Syria

Congrats. :)

thanks again for all the guys who helped or tried to help me here , gladly didn't need to do any legal stuff beside waiting for money for long time
I will lock the thread now , and good luck to all of you guys in your life