Bitcoin Forum

helllo everyone i will tell you how bitmain scammed me for around 10000$


after bitmain site is updated to new, there was everything broken down

1> they put wrong address in shipment and package is returned to them ( 2 X antminer s9 )

http://www.dhl.com/en/express/tracking.shtml?AWB=1577356211&brand=DHL


2> they change payment address and don't agree that the payment is sent.
https://blockchain.info/address/1jEXQcGcUWaTdCm7WYzszYw6NVdGbMZqz
1P5St897sXDG6T9NvAXMiRH2u6u6o45f9C
13crBskJ9dTNDUHpnfDWJzukryiTpyvkwa
1BVQZdisVRw9VpJ8DCgaGQU1rE1dnt9od1
14Hv87XZc2EGetgqEE1ssFjPZRtU15hbZR
1LbKQaeag9aQiKRAWLTUmdoFCBhkVaenAm
https://blockchain.info/tx/61647dc9ed0d01f22f836b350e753c43c993bbb15c17298df15c0169bfc8246d



https://preview.ibb.co/nojfSF/Screenshot_20.png

3> i open ticket and they don't even reply me for 10 days

4> i paid other orders accepted but still the broken site is showing address wrong and i guess it will be shipped wrong too.


UPDATE :  
https://preview.ibb.co/kTQ11a/Capture.png

UPDATE :

they say its shipped but DHL says its returned.

http://image.ibb.co/fyjW2F/Capture.png

UPDATE AUG 18:
ANOTHER ORDERS WORNG shipped
http://www.dhl.co.in/en/express/tracking.html?AWB=5958594154&brand=DHL
5958594165
5958594180
https://preview.ibb.co/bAMjjv/Capture.png

i already requested address update too, still they ship wrong.

never buy from bitmain if you are outside china
ILL post more proof soon ! don't be a victim like me !

On the DHL site it looks like the mistake was obvious and the package never left China. It just got to DHL base and was returned to sender the next day. This is enough proof to make them send it again and/or demand compensation. You're losing mining time because of their sloppiness. If they make another mistake with the address just make a screenshot again and start posting it everywhere on the forums, social media and so on.

From what I can see in the OP, this guys post seems correct. You should be able to ensure they resend your order. It'd be pretty disgusting if they don't do their bit to sort this for you. Bitmain are huge, I can't imagine they'll hide from your attempts to contact them for too long.

yes they even marked that ticket as solved, total scam

i tired calling that hotline too when i select english they just make me wait and then hang up

That's sad when big companies do something like that
YoBit scammed me for 150 bucks

yes cause we blind trust them

Your best friend here is getting the word out there EVERYWHERE. Forums, social media, calling in news stations, maybe even getting lawyers involved. $10K is a fair bit of money and hopefully it gets resolved mate. I'd keep contacting them constantly though (which I'm sure you've been and are continuing to do so). Post on their social media pages too

Why not send them a Tweet. I find most companies are quicker to respond on Twitter than on Tickets.

ill try that too

on facebook you can't reach them or post on wall, on twitter i tried

Well i hope that bitmain will reply, try emailing them

i did use support system , do you know any other email to contact them ?

ha ha they scammed me too for around 2 BTC and I never heard from them again

I keep hearing more and more stories about this regarding Bitmain. It sucks because they can operate and make profit as a legitimate entity but choose to scam to get in that extra greedy.

you need to contact as early as possible through support team.

If you do late there is high chance to loss your fund forever.

They have always been bad, there are numerous ghastly support stories about them. Remember how they said they could easily make sure only 1 chain would survive with a fork?

When they first came to market people seemed to love doing business with them. I guess compared to BFL, they were a breath of fresh air. They actually shipped stuff!
But the community mave have created a monster. With their statements and actions about their controlling so much has power and with the forking crap, they seem to be getting more and more arrogant, coupled with the business practices being reported especially as of late.... the handwriting is on the wall. They have only one place to go......
Time for another player .....

very positive about that

contacted them again still no answer

I am not a fan of that site because of all the dumb coins that is being listed in that site only to pump and dump and just get the money out of new traders,so it is not a very big surprise,but i am not sure how they will scam you other than that.If it is true you can start a scam accusation against them.

@OP sorry to hear about your pathetic situation and the mining time you are loosing because of their ineffectiveness to take care of orders.

It seems all this big names in the cryto industry have planned to always take customers complains for granted immediately they notice some anomaly they see that as a means to absolve themselves from responsibility and because the amount involved is small compared to what they handle. No matter what happen, his on earth will someone keep client waiting for 10/days without a response? Twitter is where I would go to next.

Try Jihan, the co founder. https://twitter.com/JihanWu

still no reply from bitmain

They better do reply to OP or they will start to lose a lot of customers thanks to their behavior. It is a known thing that they delay the shipments of antminers to the users but this is the first time I see an order never shipped from their side. Maybe big part of their staff is in vacation but since they are located in China I doubt that. There they only have 2 holidays, February Chinese New Year and October some sort of independence holiday.

This is a big opportunity for their rivals to just come up and show that they are not like Bitmain.

A company with such reputation shouldn't really be acting like that, This is very shameful on their part, they are so incompetent in their business dealings and am sure this will not happen if they had serious competition to their business, When monopoly exists in a business, it only results in incompetence. I have read about delayed shipping from a lot of customers and its very disheartening.

Is there another way to pay than Bitcoin?
This is the problem with paying in Bitcoin these days.
You never know if you are gonna get scammed.
I never thought I would say it, but we might need PayPal for Bitcoins (escrow).

shit this scares me I'm about to pay for an order with them tmrw.

But yea we should make something "like" paypal, not paypal they are biased towards the buyer most of the time same as ebay.... Which if you know how the system works you can abuse it easily. I've had people say some ridiculous things to try and get their money back and a few times it worked in their favor.

yes they are crossing limits

don't do it, trust me i ordered almost every item they sell and scammed till now.

sorry man, but they returned those miners themselves are not even logical, i am thinking of if your mailing address is correct well; if they could not go to the correct address they return those parcels to the senders, ie bitmain itself IIRC.

even bitmain has asked you give numbers to try resolving it

you guys, please see

Order ID：0012017060701113 billNo：1577356211 (DHL)

TICKET : 102649

all address is correct but in shipment i think you put destination as CHINA itself, please avoid this with future orders.




its been a pain in ass, since you guys are wasting my mining time. if you are not able ship please refund money.

Ok it looks like the ball is on the side of Bitmain now. Let's see how they respond and resolve the issue. I understand the OP's frustration here and $10000 is huge amount of money. And I'm sure that OP has earned the right to demand and get answers from you guys. This kind of messed doesn't look good at your Bitmain's image as you are the able to provide the most power effective Bitcoin mining solution on today’s market.

Let's see how this things turn out. Again your reputation is on the line here, the OP has already posted enough and the forum is now waiting for your quick reply on this.

How will posting on different forums even help his money will be gone and for bitman they may lose 200 non potential customers which they don't care for. This can be a mistake i would suggest you not to lose hope they might have many issues with this pre order , i understand you are losing the crucial mining time but it's better than not losing those 10000$

Hi,

Our customer support team works Monday- Friday (Beijing time) and so there was a delay in their response to your messages, all of which were sent on Saturday and Sunday.

Our customer support team had already responded to your messages as soon as they were back in office i.e. yesterday or Monday.

As explained in their response, DHL can not deliver to the address you had submitted or the address you asked to change the delivery to.

Our customer support team is waiting for your response with an alternative address that DHL can deliver to.

Please let them know if you have any additional queries.

Regards,

Bitmain

The waiting game is on. I really don't know if the user: BITMAIN, will be able to resolve this impasse already generated by the company, Bitmain. If finally this is resolved, OP should make them pay for breach of contract and making him lose valuable time and money. These big companies of late now act as if they can't be cut to size.

Let's watch and see how it goes. OP, if this isn't resolved I will suggest you alert all the Facebook pages on Bitcoin of this scam. Take the fight even outside bitcointalk. Enough of this bad customer care services from these companies.

from the sound of it you aren't paying attention.

bitmain states that he tried changing the address...

this means he's part of the d3 pre-order scamming....

Hello Bitmain ,

You can also check my order
I made the same day 2 order
And with BTC Paid

First order everything OK
But the second order still has status not paid
Although I immediately paid by BTC

Order ID: 0012017080305834
https://blockchain.info/address/12pvhjqR1JaJUmest7ePoaJVn7ceKYctuV

best regards
Schmidt

from my perspective it sounds like to me you provided them with an invalid address OR DHL screwed up and tried to deliver to a wrong address OR Bitmain misprinted the label and sent to the wrong address.

Does not look like they are scamming you, until the day they tell you they won't ship you anything then yea they would have scammed you but it seems they are responding so that's a good thing.

I am confused. Is the complainant Blitzwilli or Bitcoinfuck?

Either way, Bitmain wrote to you and said this, As explained in their response, DHL can not deliver to the address you had submitted or the address you asked to change the delivery to.

Our customer support team is waiting for your response with an alternative address that DHL can deliver to.

Have you done this? Have you provided them with the correct address?

still no response from them, i even have payments confirmed over blockchian and they do not update my order to paid


yes they have scammed me

yes same happened to me for 3-4 orders

yes its been 21 days since my 1st support ticket still no answer, they are pure scam

You still havent answered my question. I am now being to wonder if you are just looking to bad mouth Bitmain instead of having your alleged issue solved.

I received an answer today
And it's all right
My order is now on status "Paid"
Thanks to Janet from Bitmain

Interesting.


Seems like they have some issues with support, but they are a pretty large company- so read their terms of service carefully.

It also seems that you should probably recheck your address and resubmit.

i try but they dont reply

still no reply from them

its been a month now , no reply 100% scam site

Bitmain isn't scam company, for them that 10K usd doesn't make sense. All the problem comes from their support, they throw same phrases with no informative meaning. Sad fact is that usually problems aren't solved until scam accusation thread isn't opened here. Seems these days they even hang on that. I think problem will be solved, just more patience (yes, it's very hard).
Btw what about to use aliexpress for this? It would be better for safety.

Hi bitcoinfuck

According to our customer support team, your issue has just been resolved. The order will be shipped to the latest address that you have sent us.

Regards,

The Bitmain team

it should never been sent back to bitmain after it left there warehose . Dhl should not reversed it. Unless the address was unconfirmed because of a lame delivery driver to lazy to read . This sounds like u should be compensated . Since they recieved there items then u should get them to send u another one or some type of reimbursement for this . What does the account say in bitmain ??? Thats why I always confirm my address double and triple check on everything on ebay all my accounts and you get those where they ship and billing address I always have my bank have my billing address updated always. This looks like you need to be sure u have your address confirmed with a billing bank like visa . This removes this risk of loosing 10k damn good one . They must be laughin in china now about how they get all these free btc in these forums scamming ppl . Send btc to this address lol  to them in china .

no its not, give me tracking number ?

you didn't gave me any tracking number and you say your team shipped the package, but i want proof waybill number. please post it here so everyone can see it

still not provided any

Hi bitcoinfuck,

All our customers receive the tracking number automatically soon after the order is shipped. You were unable to receive it because it was sent to you automatically for the order that was returned and couldn't be automatically sent again by our system for the same order.

Our customer support has now informed you the DHL tracking number for your package, which was shipped on 14 August 2017.

Please let our customer support team know if you have any further queries.

Regards,

The Bitmain team

( I am temporarily removing my EXTREMELY negative comment about Bitmain because of an offer they have recently made towards me about remedying the problems I encountered with my order )

( I am temporarily removing my EXTREMELY negative comment about Bitmain because of an offer they have recently made towards me about remedying the problems I encountered with my order )

wow even reading this case make me angry  >:(

Bitmain makes great products but the are not honest or ethical company.
they do many dirty tricks.

they once cancel my order after i send them the money via wire transfer
I'll never buy from them again, now i pay more and buy from resellers rater than from those crooks

ANOTHER ORDERS WORNG shipped
http://www.dhl.co.in/en/express/tracking.html?AWB=5958594154&brand=DHL
5958594165
5958594180

i already told your support to update address and they told me
https://preview.ibb.co/bAMjjv/Capture.png (https://ibb.co/mxmvra)

please do something about it, if you countinue to work like this i don't think no one will buy from you

giving them -negative repo

update they support team contacted me lets see how it goes and i will update it here

Damn I wish they'd make my order right.  Any suggestions for how to get this sorted out?

Six weeks it's been sitting on 'unpaid' and 'expired', even though I did pay them on time and their support staff, in a message, has confirmed that.

At this rate it would faster for me to fly over there and file my complaint in person.  Starting to give it serious consideration.

Good luck with your situation.  Next time, I'm buying from Canaan.  This is ridiculous.

i think you won't be confirm at all, going there won't solve anything.  your best bet is to call them and tell them to solve you ticket asap.


and if they don't do it, you leave bitmain a negative trust here, and flood on there forum regarding this

Good to know

yes becareful

I'm still waiting for Ship out of 1-10 September batch.
Only answer from Bitmain that they are trying to resolve problem was 1 week ago. There is no any updates till now.
I don't know when Bitmain going to ship my order, so I'm scammed as well.

Still waiting for answer from BITMAIN, But without any result.
Bitmain removes S9 from shop. Does this mean that they are not going to produce S9 anymore?

Major red flag being that long without any updates.

Fills like there is no support at all.
Order of 1-10 September batch
http://www.picz.ge/img/s4/1709/21/f/fffab6418564.png
Order status 'Unshipped"
http://www.picz.ge/img/s4/1709/21/a/a65b701972d4.png
Last answer (unclear)
http://www.picz.ge/img/s3/1709/21/4/49d6441f4358.png

OMG!

Does anyone tried to purchase directly from their main office in china?

Their office address is hard to find through google map.

https://www.bitmain.com/about

you got scammed too

Have you been scammed out of your BTC? We're here to help. We specialize in providing the scammer's Physical Address, Phone Number and Email Address. We are known as "Back end" and we will find your money one way or another. Feel free to ask any questions you'd like and message us if you'd like to hire us.

-Back end

Verified accounts: Cloudone1 , Backend

Free Trial Work:
https://bitcointalk.org/index.php?topic=2141175.0

Definitely.
Today I receive mail from Bitman that they are trying and problem will be resolved in 2 weeks.
I don't understand what they are trying to. They have valid order and they have S9, it only needs to send to certain address.

Today I receive email with tracking number.
3 weeks of delay. At least 200$ lose.

bump to these scammers !

this story was actually very close to my episode with them years ago, they have not improved since then? I did leave them neg rep if anyone bothered to click (as many people don't care about .org trust system)

I will never go direct with them again, I actually buy from users here lol

some people have been compensated or bribed to remove neg rep, I have had no such compliment.

its time for  new company rather then these scammers


as today i have lost 4-5 btc to these fuckers

I wouldnt call them so quick scammers at best really bad sellers....but yeah I can understand the frustration...

quick its been 3 months now

I also got scammed by Bitmain, they don't even reply my support tickets anymore.

still waiting on my refund for 30 PSU