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CryptosapienZA
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August 10, 2017, 11:17:22 AM |
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I am confused. Is the complainant Blitzwilli or Bitcoinfuck?
Either way, Bitmain wrote to you and said this, As explained in their response, DHL can not deliver to the address you had submitted or the address you asked to change the delivery to.
Our customer support team is waiting for your response with an alternative address that DHL can deliver to.
Have you done this? Have you provided them with the correct address?
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bitcoinfuck (OP)
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August 10, 2017, 11:18:25 AM |
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from my perspective it sounds like to me you provided them with an invalid address OR DHL screwed up and tried to deliver to a wrong address OR Bitmain misprinted the label and sent to the wrong address.
Does not look like they are scamming you, until the day they tell you they won't ship you anything then yea they would have scammed you but it seems they are responding so that's a good thing.
still no response from them, i even have payments confirmed over blockchian and they do not update my order to paid yes they have scammed me |
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bitcoinfuck (OP)
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August 10, 2017, 11:19:56 AM |
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yes same happened to me for 3-4 orders |
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bitcoinfuck (OP)
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August 10, 2017, 11:21:39 AM |
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The waiting game is on. I really don't know if the user: BITMAIN, will be able to resolve this impasse already generated by the company, Bitmain. If finally this is resolved, OP should make them pay for breach of contract and making him lose valuable time and money. These big companies of late now act as if they can't be cut to size.
Let's watch and see how it goes. OP, if this isn't resolved I will suggest you alert all the Facebook pages on Bitcoin of this scam. Take the fight even outside bitcointalk. Enough of this bad customer care services from these companies.
yes its been 21 days since my 1st support ticket still no answer, they are pure scam |
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CryptosapienZA
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August 10, 2017, 03:57:01 PM |
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You still havent answered my question. I am now being to wonder if you are just looking to bad mouth Bitmain instead of having your alleged issue solved.
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blitzwilli
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August 10, 2017, 10:38:02 PM |
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I received an answer today
And it's all right
My order is now on status "Paid"
Thanks to Janet from Bitmain
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MrAsura
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August 11, 2017, 02:56:04 AM |
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Interesting.
Seems like they have some issues with support, but they are a pretty large company- so read their terms of service carefully.
It also seems that you should probably recheck your address and resubmit.
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bitcoinfuck (OP)
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August 12, 2017, 05:45:51 AM |
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Interesting.
Seems like they have some issues with support, but they are a pretty large company- so read their terms of service carefully.
It also seems that you should probably recheck your address and resubmit.
i try but they dont reply |
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bitcoinfuck (OP)
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August 12, 2017, 11:05:29 AM |
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still no reply from them
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bitcoinfuck (OP)
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August 13, 2017, 11:42:35 AM |
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its been a month now , no reply 100% scam site
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shield132
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August 13, 2017, 10:59:42 PM |
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Bitmain isn't scam company, for them that 10K usd doesn't make sense. All the problem comes from their support, they throw same phrases with no informative meaning. Sad fact is that usually problems aren't solved until scam accusation thread isn't opened here. Seems these days they even hang on that. I think problem will be solved, just more patience (yes, it's very hard).
Btw what about to use aliexpress for this? It would be better for safety.
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BITMAIN
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August 14, 2017, 03:38:15 AM |
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Hi bitcoinfuck
According to our customer support team, your issue has just been resolved. The order will be shipped to the latest address that you have sent us.
Regards,
The Bitmain team
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Packard93
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August 14, 2017, 09:11:29 AM |
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it should never been sent back to bitmain after it left there warehose . Dhl should not reversed it. Unless the address was unconfirmed because of a lame delivery driver to lazy to read . This sounds like u should be compensated . Since they recieved there items then u should get them to send u another one or some type of reimbursement for this . What does the account say in bitmain  Thats why I always confirm my address double and triple check on everything on ebay all my accounts and you get those where they ship and billing address I always have my bank have my billing address updated always. This looks like you need to be sure u have your address confirmed with a billing bank like visa . This removes this risk of loosing 10k damn good one . They must be laughin in china now about how they get all these free btc in these forums scamming ppl . Send btc to this address lol to them in china . |
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bitcoinfuck (OP)
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August 14, 2017, 04:04:18 PM |
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Hi bitcoinfuck
According to our customer support team, your issue has just been resolved. The order will be shipped to the latest address that you have sent us.
Regards,
The Bitmain team
no its not, give me tracking number ? you didn't gave me any tracking number and you say your team shipped the package, but i want proof waybill number. please post it here so everyone can see it |
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bitcoinfuck (OP)
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August 15, 2017, 05:55:27 AM |
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still not provided any
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BITMAIN
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August 15, 2017, 08:51:03 AM
Last edit: August 15, 2017, 09:16:12 AM by BITMAIN |
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Hi bitcoinfuck,
All our customers receive the tracking number automatically soon after the order is shipped. You were unable to receive it because it was sent to you automatically for the order that was returned and couldn't be automatically sent again by our system for the same order.
Our customer support has now informed you the DHL tracking number for your package, which was shipped on 14 August 2017.
Please let our customer support team know if you have any further queries.
Regards,
The Bitmain team
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greyworld
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August 15, 2017, 08:06:56 PM
Last edit: August 17, 2017, 05:14:06 AM by greyworld |
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( I am temporarily removing my EXTREMELY negative comment about Bitmain because of an offer they have recently made towards me about remedying the problems I encountered with my order )
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greyworld
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August 16, 2017, 12:17:02 AM
Last edit: August 17, 2017, 05:13:45 AM by greyworld |
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( I am temporarily removing my EXTREMELY negative comment about Bitmain because of an offer they have recently made towards me about remedying the problems I encountered with my order )
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radseto
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August 16, 2017, 12:41:23 PM |
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wow even reading this case make me angry  Bitmain makes great products but the are not honest or ethical company. they do many dirty tricks. they once cancel my order after i send them the money via wire transfer I'll never buy from them again, now i pay more and buy from resellers rater than from those crooks |
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bitcoinfuck (OP)
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Activity: 634
Merit: 106
Europe Belongs To Christians
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August 18, 2017, 05:43:41 AM |
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Hi bitcoinfuck,
All our customers receive the tracking number automatically soon after the order is shipped. You were unable to receive it because it was sent to you automatically for the order that was returned and couldn't be automatically sent again by our system for the same order.
Our customer support has now informed you the DHL tracking number for your package, which was shipped on 14 August 2017.
Please let our customer support team know if you have any further queries.
Regards,
The Bitmain team
ANOTHER ORDERS WORNG shipped http://www.dhl.co.in/en/express/tracking.html?AWB=5958594154&brand=DHL5958594165 5958594180 i already told your support to update address and they told me  please do something about it, if you countinue to work like this i don't think no one will buy from you |
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