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coolcoinz
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August 05, 2017, 12:23:51 PM |
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On the DHL site it looks like the mistake was obvious and the package never left China. It just got to DHL base and was returned to sender the next day. This is enough proof to make them send it again and/or demand compensation. You're losing mining time because of their sloppiness. If they make another mistake with the address just make a screenshot again and start posting it everywhere on the forums, social media and so on.
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LFC_Bitcoin
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Activity: 3710
Merit: 10437
#1 VIP Crypto Casino
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August 05, 2017, 12:26:05 PM |
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On the DHL site it looks like the mistake was obvious and the package never left China. It just got to DHL base and was returned to sender the next day. This is enough proof to make them send it again and/or demand compensation. You're losing mining time because of their sloppiness. If they make another mistake with the address just make a screenshot again and start posting it everywhere on the forums, social media and so on.
From what I can see in the OP, this guys post seems correct. You should be able to ensure they resend your order. It'd be pretty disgusting if they don't do their bit to sort this for you. Bitmain are huge, I can't imagine they'll hide from your attempts to contact them for too long.
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bitcoinfuck (OP)
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Activity: 634
Merit: 106
Europe Belongs To Christians
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August 05, 2017, 12:28:45 PM |
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On the DHL site it looks like the mistake was obvious and the package never left China. It just got to DHL base and was returned to sender the next day. This is enough proof to make them send it again and/or demand compensation. You're losing mining time because of their sloppiness. If they make another mistake with the address just make a screenshot again and start posting it everywhere on the forums, social media and so on.
From what I can see in the OP, this guys post seems correct. You should be able to ensure they resend your order. It'd be pretty disgusting if they don't do their bit to sort this for you. Bitmain are huge, I can't imagine they'll hide from your attempts to contact them for too long. yes they even marked that ticket as solved, total scam
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bitcoinfuck (OP)
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Activity: 634
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August 05, 2017, 12:30:08 PM |
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On the DHL site it looks like the mistake was obvious and the package never left China. It just got to DHL base and was returned to sender the next day. This is enough proof to make them send it again and/or demand compensation. You're losing mining time because of their sloppiness. If they make another mistake with the address just make a screenshot again and start posting it everywhere on the forums, social media and so on.
i tired calling that hotline too when i select english they just make me wait and then hang up
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ArthurY
Sr. Member
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Activity: 840
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I love BTC
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August 05, 2017, 12:31:35 PM |
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That's sad when big companies do something like that YoBit scammed me for 150 bucks
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bitcoinfuck (OP)
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August 05, 2017, 12:32:25 PM |
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That's sad when big companies do something like that YoBit scammed me for 150 bucks
yes cause we blind trust them
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avilsd
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Merit: 21
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August 05, 2017, 12:33:21 PM |
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Your best friend here is getting the word out there EVERYWHERE. Forums, social media, calling in news stations, maybe even getting lawyers involved. $10K is a fair bit of money and hopefully it gets resolved mate. I'd keep contacting them constantly though (which I'm sure you've been and are continuing to do so). Post on their social media pages too
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CryptosapienZA
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August 05, 2017, 12:33:48 PM |
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Why not send them a Tweet. I find most companies are quicker to respond on Twitter than on Tickets.
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bitcoinfuck (OP)
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August 05, 2017, 12:38:07 PM |
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Why not send them a Tweet. I find most companies are quicker to respond on Twitter than on Tickets.
ill try that too
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bitcoinfuck (OP)
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August 05, 2017, 12:53:16 PM |
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It's clear it has been returned to the shipper. The tracking link from DHL is enough as proof. So bad they seem to have very poor customers support but a very good "i take your money" service. As the poster above says, try with twitter, sometimes with companies, you have a better support on twitter. With the big one, there are guys sitting on chair 8 hours per day and checking twitter and facebook
on facebook you can't reach them or post on wall, on twitter i tried
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CrypticGambit
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Merit: 100
The Operating System for DAOs
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August 05, 2017, 12:59:53 PM |
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Well i hope that bitmain will reply, try emailing them
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bitcoinfuck (OP)
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August 05, 2017, 01:21:06 PM |
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Well i hope that bitmain will reply, try emailing them
i did use support system , do you know any other email to contact them ?
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33bitcoin
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August 05, 2017, 01:28:42 PM |
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ha ha they scammed me too for around 2 BTC and I never heard from them again
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Scorpion
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August 05, 2017, 01:51:02 PM |
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I keep hearing more and more stories about this regarding Bitmain. It sucks because they can operate and make profit as a legitimate entity but choose to scam to get in that extra greedy.
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farhansadik
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Merit: 10
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August 05, 2017, 02:04:32 PM |
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you need to contact as early as possible through support team.
If you do late there is high chance to loss your fund forever.
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TrumpD
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August 05, 2017, 02:46:36 PM |
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They have always been bad, there are numerous ghastly support stories about them. Remember how they said they could easily make sure only 1 chain would survive with a fork?
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73blazer
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August 05, 2017, 03:18:33 PM |
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When they first came to market people seemed to love doing business with them. I guess compared to BFL, they were a breath of fresh air. They actually shipped stuff! But the community mave have created a monster. With their statements and actions about their controlling so much has power and with the forking crap, they seem to be getting more and more arrogant, coupled with the business practices being reported especially as of late.... the handwriting is on the wall. They have only one place to go...... Time for another player .....
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bitcoinfuck (OP)
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August 05, 2017, 03:20:02 PM |
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When they first came to market people seemed to love doing business with them. I guess compared to BFL, they were a breath of fresh air. They actually shipped stuff! But the community mave have created a monster. With their statements and actions about their controlling so much has power and with the forking crap, they seem to be getting more and more arrogant, coupled with the business practices being reported especially as of late.... the handwriting is on the wall. They have only one place to go...... Time for another player .....
very positive about that
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bitcoinfuck (OP)
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August 05, 2017, 06:57:27 PM |
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contacted them again still no answer
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