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Despite the fact that I have been a customer with them for almost 4 years, Poloniex is refusing to allow the withdrawal over $2,000 worth of coins from my account. Yes, I have a Legacy Account. Yes, I created a Support Ticket over 1 month ago. Now they are just sitting on my money and there is no way to contact a real human being there. So whatever you do, DON'T USE POLONIEX. They will likely just sit on your money until they run away with it all.

Want proof? Here you go:

They will gladly take your money, even though I don't really understand what this means. 12 of 12 confirmations and still pending... Hmmm...

https://i.imgur.com/GYmvTgY.png

Here is me trying to withdraw BTC from my XRP trade, after clicking the verification email link to confirm its me and I really do want to make this withdrawal. As you can see, the withdraw request was made over 24 hours ago and despite what is says in their "Support" section (what a corruption of the word), I have not been contacted by anybody. Obviously they have my email address, so why no follow-up?

https://i.imgur.com/5pldnKv.png

Here's me re-visiting the withdraw request link in my email, just so you can see that I actually received the email, and I clicked it again thinking maybe I didn't click it the first time (even though I did), after all, it says "Awaiting Approval" for my withdrawal status.

https://i.imgur.com/BNIQ0xw.png

Here's what Poloniex has to say after I clicked the link in my email. "Oops" is right. Assholes. (Them, not you.)

https://i.imgur.com/1y0Hjlz.png

Finally, here's an example of how slow and useless their support team is. I would say this is proof they are either readying for an exit scam or else practicing fractional reserve banking, which means they don't actually have the coins to send me. As you can see I created these tickets an entire month ago and have received NO RESPONSE WHATSOEVER from them.

https://i.imgur.com/d4t6ljr.png

No telephone number. No email address. Nothing to do except for sit and wait and pray.

TL;DR - DON'T USE POLONIEX OR COUNT ON THEM TO OFFER _ANY_ BIT OF SUPPORT!

I got scammed by Cryptsy a couple years ago.  Shit like this will bring the regulation hammer down.  It's a good idea to spread your coins among different exchanged instead of dropping them all in a single exchange.  I hope they are just backed up as opposed to trying to run off with your funds though

Now as a final hammer to the balls, this just happened:

https://i.imgur.com/zUHIodV.jpg

Someone explain to me how they're not absolutely crooked and about to go down the drain, ala Vircurex, Mintpal and Cryptsy.

WOW. What the hell is that?

Were there any explanations from Polo via email/chat?

If such a big exchange using cheap tricks like that, I imagine what will do the likes of CoinsMarkets or lets say CoinExchange.

It's really bad, hope your issue gets sorted soon and let's try to spread the #Poloniexscam so everyone stops using it for good.

No explanations. No follow-up email, no response to my support tickets. I was an idiot for continuing to trust them after they have been sitting on my NEM for so long without resolving those tickets.

Time to go have another cigarette. I was trying to quit, too.

Can't wait till we can switch to good decentralized exchanges, and at least avoid mess like this.

Not all customers suffer from this kind of problems. Poloniex is maybe the one which will not scam anyone in the future because they are in us. You may be in loss but not scammed.

What does this even mean? And it's a pretty common thing over at polo, withdrawal issues and bad customer support etc.

This is insane. Poloniex is about to become Scam if many people will encounter this. Too bad. better to stay away with this exchange.

It's very disappointing considering poloniex was one of the best exchange back then. A lot of old crypto businesses are exiting like nicehash, etherdelta etc...

This has been ongoing for so long... One day it will be true. I decided to stop working with them long ago, don't wanna put my money were risk is higher.

I wonder what is going on.
I also am hearing complaints about Bittrex that are similar.
It's getting to be the same story with us older accounts and not getting out our coins and then no support.

Hmm no support from Poloniex or Bittrex... I know you've been around for a while Sputty; whats your next best exchange?

C-Cex?

Thank you for the info.

Yes Poloniex seems somewhat shady with its behavior of increasing fees and not adding any coins since last three months. It will exit at any moment. Good exchanges are Binance and Kucoin. But we need more decentralized exchanges.

well, on their part they need to increase withdrawal fee so the transaction did not stuck on hundreds of thousands of unconfirmed transaction.
I agree about binance and kucoin as a good exchange.

Damn! Thanks for your warning advice man. Since begining i enter the crypto markets, there are a lot of bad news about POLONEIX, so i avoid that exchanger. I prefer dex exchange or bittrex now.

omg, i just hope is a joke

Ccex just another crap exchange site just like bittrex or polo, I've taken all my consideration from there and i've used only binance exchange right now. Remember if the exchange site will try to apply strict rules to the users and then that should become the best time for you to cash out all of your money from there. I've an account that has been banned by polo too.

This is really a terrible situation. I left this exchange last year, because such problems occur quite often.

Too bad for an exchange of such magnitude. I have never traded with poloniex but it is one of the exchanges i admire.
They better get their ass together and get this issue resolved. At least they should try and communicate with whoever has an issue with them for whatever reasons.

Hey pal I am looking for the link you share with about this issue. But this is a big reminder and a warning for me.

When I first entered crypto, it took me 3 months to withdraw my ethereum from poloniex.
I had to threaten them with legal action.

It's not about the withdrawal fee. THEY REFUSE TO RELEASE MY COINS. IT HAS _ZIP_, _ZERO_, _NADA_ TO DO WITH TRANSACTION FEES.

Yes this is the problem with centralized exchanges like poloniex.  We are in desparate need of decentralized exchanges for instant and riskless transactions. I hope we will get more decentralized exchanges.

Poloniex used to be the most important exchange for me, but I only have a Legacy Account.
I have to withdraw my fund day by day, suffering the ridiculously high fee every time.
I don't think there will be an exit scam though.

Poloniex support is very slow. At me a similar situation, have returned means after three months.
Wait and you will be answered.

I have not used Poloniex but most of my crypto is in Bittrex and about half of that value is on HitBTC. No issues with either of them. But I don't do much trading, I just let my crypto sit there and collect dust.
Yeah I know it's risky as hell but I have quite a few different crypto and my knowledge with offline wallets is so limited that I'm afraid I will mess something up and lose them forever.
Instead I just keep them on Exchanges (no BTC), and use complicated passwords and two step authentication.

I did have an issue with Bittrex and their two-step verification (which was my fault), I made a ticket and they replied promptly within a few days.

I have also used Cryptopia a lot and never had an issue there. I use TradeSatoshi to sell my mining earnings and still have to encounter issues.

Coinbase however, that place sucks balls. Both their website, ID verification and Android app.

Similar problems happen with any stock exchange, I think this is not a reason to raise panic.
Wait, I think support will answer you soon.

It took me 3 months to verify there on POLO.but in the end they did it.
Im pretty sure everything will be ok, but I understand your stressing :/

I trust you , legend member. I also experienced unhappy condition in Poloniex , I leave that exchange 6 months ago, now I am trading on bittrex instead.

I also want to say
- DON'T USE POLONIEX OR COUNT ON THEM TO OFFER _ANY_ BIT OF SUPPORT!

What is your definition of "soon"? I've been waiting for over a month for them to release my NEM back to my account.

yeah i think there is something wrong, the margin on poloniex not running normally. I ever lose 2 btc at there when the price $8000/btc. I'm broke because the cheat of polo, maybe their admin manipulated the price and pump or dump the price immediatley without looking the price at the other exchange. I hate them. Can u all who know the address of poloniex burn their office ?? I'm very hate POLONIEX. POLONIEX SCAM!!!!  >:( >:( >:(

Maybe they are losing money over the traders? they should file a bankruptcy before they close the exchange.

This is the very reason i haven't used their exchange in about a year.

Once their user base started to grow, and it seemed that they couldn't keep up, they started to have all sorts of problems.

I knew it would just be a matter of time before something really bad would happen, and i didn't want to be part of it!

I also found it strange that they decided to remove their chat not long ago. They were obviously trying to hide something.  ::)

After your warning I have withdraw the little BTC amount I still had there, but it went through with no problems. I remember in June there had been a similar alarm but then nothing bad happened. Sure is that their support sucks, in June I had my account frozen for one months and they would not answer.

Whoa wait...  I can't believe that just happened.  I used them a month ago without any problems with deposits and withdrawals.  I understand that their system has been glitchy since 2016 but they always pulled through and fixed my issues.  Well yeah, after 100 support emails later.  But still.

As for the ip ban, there must be something going on in there.  Maybe your account was flagged by mistake or something?

Do you have a verified account with them?  Just curious.

Dear all! I really don't like hold coin on exchang a long time! Just buy and withdraw or just deposit, exchange and withdraw

Yes, verified, legitimized, stamped and approved. I've also used them numerous times from this country and this is the first time this has happened.

Like I said I've had my account with them for almost 4 years -- since the very beginning, when their font type was horribly unattractive and almost illegible. I've done thousands of dollars worth of business with them since and now they decide to throw the banhammer directly at my balls.

None really i quit long ago all this crap.. what is there to trade ? ICO coins which are all scammy ?
All the newer ones seemed just as sketchy or worse to me.
Packs of cash hungry vultures pushing shitcoinery fer teh ROI'z.

You have any idea how many spam crypto emails i get my ass pounded with now these days with the email i used at Cryptsy ?
It's insane !
I have prob about 30 every time i check my inbox.

It's a greedy sketchy scene where every exchange ends up hacked and exit scammed eventually.
And of course you need your picture ID.  :D
Not happening..

BTCe was the only other one i used still around.

Fuck crypto.. it's all bullshit now.

I traded NXT the first day Poloniex opened up. And yeah, i have to agree i don't trust Polo anymore, especially after they shut down their troll box, and tried becoming an exclusive* exchange for "higher" end coins, but heavily have favored STR and Ripple through the years.

Poloniex, at one time, was the best exchange out there. I loved their site, and everything about it. They are in a state where they've completely shut their doors to any new currency (for the better and the worse) and are riding on the reputation and established platform they have, with 4-5 cryptos where they make half of there income from.

Both Polo and Bittrex won't last much longer, the FEDS are up their asses extorting traders information. I woulden't touch either those exchanges, solely because they are based in the U.S.

As for all these scammy ICO's, yeah it has always been like this, but now instead of mining coins to represent every imaginable thing you can think of, you have an ICO for it. You have a flock of dumb cunts who throw their btc and eth into them, without a second thought what they actually bought. Meanwhile, the guys who are promoting this shit (like honestly 10 groups run 90% of all ICO's ever made), have thousands of accounts fluffing their threads and creating an illusion of buy-ins.

These forums have become a cesspool of malnourished sheep and wolves ready to eat their every BTC up.

The flood gates have been opened and it's all going to collapse on itself sooner than later

I completely agree with you here. For a long while I traded exclusively on Poloniex, and this is how they repay me: by refusing to release thousands of dollars worth of coins. I'm afraid to try Bittrex. Guess I'll just stick to my dayjob for now.

The fact that they are in the US is not a garantee at all. Have you heard about Cryptsy which was based in Florida? The owner of Cryptsy took off with all the money.

How is this surprising? People have been complianing about poor customer support and waiting for withdrawals, over the past few months to 1 year. Probably they are going to respond to you, but maybe it will take a week or more. There are plenty of posts all over the forum about late withdrawals, didn't you see those?

What do you mean you are trying to get your NEM, I thought you were trying to withdraw crypto?

Are atomic cross chain swaps going to replace these exchanges?

How long until there are decentralized exchanges with low fees and high liquidity?

How much can a verified member withdraw from poloniex per day?

Polo was good enough when I used them a month ago for a $600 withdrawal and they sent it instantly but I know they are facing issues a lot these days and it's probably due to blockchain congestion too while hitbtc has a long history of delaying withdrawals and deposits. They are delaying my every bitcoin withdrawal for 24 hours. Nobody replies when you send them a support ticket. The only sites that respond quickly to me are cryptopia and coinsecure. Else others just sit on support tickets and do nothing. Their bitcointalk account too comes here rarely to help users. They should increase their staff as they earn so much from our trades and listings.

First: Why don't you verify your account with 2FA? They already said that your limit is 2K$ without verifying.
Second: If you don't want to verify your account, just keep withdrawing smaller amounts each day, like equal to $1950 per day till all your funds are withdrawn.
I know there will be higher fees with the second option, but that is the fee you're paying to not verify your account.

I have recently withdrawn using the second option and I have received bitcoin funds quite quickly without any hassle.

classic problem with centralised exchange,,
slowly but surely decentralized exchange will replace the main trade volume in crypto world

Even after reading similar issues, I decided to open an account last month because of few coins being present there only. Got verified within few hours, daily withdraw limit is 25K $.
All my ETH deposits were relatively quick and have withdrawn BURST, XRP, BTC with no issues whatsoever.
Hope everything sorts out soon for you.

Yes, poloniex had problems but they were solved , usually support is answered ,it's been a few months ,but everything came back to normal

I can confirm that Poloniex are NOT resolving deposit issues, at least they do not resolve them fast. I have sent them Stellar Lumens (XLM/STR) yesterday. The transaction is confirmed and could be checked in stellarchain.io, but the funds are not into my account. I wrote the support and have not an answer from them. I want my issue resolved soon, becuse from yesterday the price dropped twice. I use the exchanges for day trade and want deposits resolved quick. I do not have an idea why those guys (who are making millions each day from taxes and fees) are not hiring more suport. They could affort hundreds of developers and thousands of support, but they just don't care.

Heard so many news about crypto exchanges being hacked. These sites are really the best targets of cyber criminals because they know what's inside the crypto markets.

If you are a legacy account and didn't send a required documents for proper verifiction, your limit would still be $2000. If the limit of $2000 limit still not changed, it means they didn't process your application yet. In terms of support, i agree that their costumer service really sucks just like yobit. If you can afford to go to US you can sue them. Make sure you bring your proper documents and hire a good lawyer.

they turned off the

xdn xcn wallets months ago trapping peoples coins there i have sent many support requests

bbr withdrawals all pending for months

total shit hole now

wow you can't get your own money. That's really frustrating but Poloniex support is like that you have to wait and wait, I moved to bittrex few months ago after having problems.

This is really weird.  I think the best thing to do now is to calm down and plead your case.  I mean they have your transaction history.  At least they should tell you why they banned you.  Tho, it's in their new TOS that explicitly says they reserve the right to ban accounts as they see fit.

Plead my case to who? I already have been doing that for a solid month. No response. They have the right to ban accounts and keep their money? No, they don't. Sorry, but you're wrong: morally, legally and in reality. They haven't told me shit because they are criminal hacks on the verge of a massive exit scam.

Ban accounts is not the same as allowed to retain your funds. That is totally illegal of course.

You obviously didn't read any of my reply posts. I have a legacy account that is verified. I do have 2-FA turned on. But its unnecessary because they require that you provide a code sent via email to you in order to log in in the first place. I wasn't trying to withdraw over $2000 at one time -- they kept a ton of my NEM without sending it, and now they are keeping an equal value of my BTC.

Goody goody for you. I'm so happy for you that Polo hasn't scammed you yet. Meanwhile I'm living in a mosquito-ridden AirBnB in the middle of provincial Philippines because I can't get my money out of Polo. I can't sleep, I can't concentrate on work, I barely even get internet here. This sucks. They are wasting my life away for no discernible reason. So I have every right to call them out on their criminal behavior until they do the right thing and release my funds.

Like I said, I've been a customer with them for almost 4 years. And now this, out of the blue. With no explanation. But go ahead and keep using Polo, if you're a fool.

Well it's too late for me.  About a month ago I started trading crypto.  I made some money on Litecoin so I too the profits and bought XRP and I used Poloniex! I sold 1/2 about 2 weeks ago and sent the proceeds with ZERO problems.  So as it stands right now I still have the remaining XRP and Doge there.  I noticed this week that the (!) notation by XRP states that withdrawals have bee suspended due to traffic congestion.

We'll see...I haven't hit the panic button yet, but I have taken out of the drawer!!!

I can't agree or disagree with your accusations of them exit scamming, but one thing I would do is I would def avoid using their services until they get their sh*t together.

What is the actual full name and address of the exchange owner going under the user here busoni?

I dont imagine they are pulling an exit scam but their service is diabolical and they need a kick up their ass. He makes a fortune and is probably understaffing to the max.

A few fines for failure to provide reasonable service and costing other people financially should make him wake the fuck up.

I dont recommend to others exchanges that was hacked in the past,because its too risky to use such sites!

Don't use polo,I also met a unhappy money missing there,  there are many good exchanges except polo.
If polo keep on this , reject to supply a better service , more and more people will run away to other exchange.

XDN
XCN
BBR

all confiscated on polo

they have closed the wallets and will not allow withdrawal for months

I think we need to locate the owners full name and address and bring forth legal action against him for financial losses.

Thats sad to know that poloniex is doing this to their long time users,we cant prevent this to happen maybe they will close in the near future.

I've Livecoin account which has so far been good but doesn't carry some alts I wanted
Have Binance account which won't let me withdraw two coins at the moment, due to "maintenance"
Have a Bittrex account where I'd like to consolidate all coins but not sure what to do at this point..................shit.......

Damn that really sucks. Sorry to hear about that. The name of the owner is Tristan D'Agosta:

https://bitcointalk.org/index.php?topic=817310.0

He goes by the moniker Busoni, and you gotta love his Trust Rating. Probably why he stopped posting here:

https://bitcointalk.org/index.php?topic=420836.0

For the record, they released about half of my money so far, but only after I added this gem to my support ticket:

"Can't you at least have the courtesy to explain to me why you are making my life a living hell?

You don't understand the depths of the direness of my financial problems right now. Why are you compounding them without explanation? What's going on over there? Federal investigation? Exit scam? Both??? Why not a PEEP from you guys despite the fact that your Support section says that you will notify customers within 24 hours after receiving a support ticket? That's obviously untrue and a lie and legally actionable. I've screenshotted all of your rules and I will demonstrate in court how you violated your own Terms of Service by refusing to release my funds or at least address the reasoning why you aren't releasing them."

So yes, threatening legal action is seemingly the only way to get their attention. They're still sitting on several hundred dollars worth of my coins though.

Thank you for these warnings. I had just opened a poloniex account, this is why diversifying exchanges is so important. Scary how much power the exchanges still have over the industry

Poloniex used to be the best choice to trade cryptocurrency for a long time.
They gradually lose their reputation is the past year.
I'd suggest you not trade there if you haven't yet.

I transferred ETH to my ETH address and it's just sitting there and hasn't been transferred to my account wallet. Their customer support is non existent.

Sounds bad, but their customer service has always been really bad imo. I had to wait 2 months before I heard something back from them, and this was years ago.

thanks for warn us, i used poloniex for exchange burst coin, not used for other transaction

I know people with 100's of thousands of dollars trapped there.

they need to re open for withdrawal bbr, xdn and xcn else this page will stay on page 1.

Glad they released some of your funds

I do not know if the accusations of exit scam is true, but if it is true,  since Poloniex is one of the well known trading platform in the market it will be a disaster. There could be possible law suits from its users.

This type of complain should be addressed right away specially they are dealing with peoples money.

No wonder why they are reputation.

I have a legacy account since 2013 and after hearing about them having legacy account owners to upgrade to verified with documents, I have been withdrawing around $2k in ETH each day. So far everything has been going through.

For the IP ban, few months ago they gave me a 24 hours IP ban because I was logging in from different devices in different location.

I'm still going to use Poloniex and get my documents in. Hopefully everything will be resolved for you. Good luck.

Yeah they are a total horseshit company and I don't recommend anybody use them.

I do recommend everybody withdraw their funds immediately before the panic really sets in, because after it does, and it comes to light that they indeed practice fractional reserve banking and are on the verge of an Exit Scam, your coins will also be as good as gone, because they will actually, indeed, already be gone.

Its obvious they don't have the amount of coins they claim is traded on their site on a daily basis. You'd have to be a complete moron to remain oblivious to this.

It costs more than $2000 to hire a lawyer in the US.

Not true, I can use my lawyer that I pay $25 a month for.

Legalshield

https://en.wikipedia.org/wiki/Pro_se_legal_representation_in_the_United_States

I've done it before. I've won in court before.

for few years people start to talk about poloniex problems and still continue.
And some other people don't listen community and still continue to invest in poloniex.
We need decentralized exchanges as soon as possible with large liquidity.

I have about 200k XDN coins there stuck since nearly a year now. The wallet status is saying "temporarily disabled" and not much I can do about it, really sad to see this especially since XDN is getting pumped really hard now..
I have written countless support tickets and no answer..

The sad thing about all this is the noobs getting into crypto will be using Polo to buy alts.  If they continue to delay withdrawals or worse, not giving their customers their money, then I'm afraid this will give crypto a bad name.

Once that happens, the FUD starts not from your usual sock puppets on here, but from mainstream media.  I hope they get their sh*t together.

Relax. They are not scammers, I've had more than that locked up and was out of my account for over a week and a half. Back and forth emails. The best way I can describe their customer support would be, super slow military security. Make sure you follow all the instructions. If you fuck up, it will slow the process down considerably.

Buddy,

You need to calm down! They are a huge company that is severely understaffed.

My Dads email got hacked and he had over 20,000$ in USD in his account. It took over 4 months for a reply.

The best thing I did was go on REDDIT and ping a Moderator for Poloniex and I got a response fairly quickly.


My emails and PC for RAT'd and after re-installing his email was unrecoverable.

So after 4 months of sending only 2 emails. -They responded and dealt with the case quickly. Transfered from a yahoo to a hotmail account all the funds.

So relax, if trade is pending. Cancel it and try resend. I find that helped sometimes it happens.

But yeah:

Waited 4 months to resolve this issue although it was a serious issue. All funds are secured now with new login that was transfered. Just had to send pictures holding piece of paper with Poloniex + Date and ID. :)

in my opinion when someone is going to deceive the other for money, he does it suddenly, the situation with POLO is really unpleasant, but I recently withdrew from there funds and not some obstacles in my way not met, although many times I heard that with POLO problems with output

Thanks for the explanation i am a newbie in crypto Trading having couple of months expereince i was considering poloniex is one of the best exchange i created account in poloniex but dint start trading till now .

Same thing happened to me, but I think they have so much work that they cannot do all this...

What you should try to do is to cancel that order put in other coin and try to withraw that coin down from poloniex...

The thing is that there could be also some problem with your coins, adress you sended, etc...

For me the thing happened like this(but also like 2-3 month back...) I tryed to withraw 150$ in some currency, but I inserted wrong adress(lucky me was 1 letter less so poloniex didn't even send those coins)  After a while(when I thought I lost all those coins, I went to look on history page, and there was that withrawal still with cancel option, so i canceled, and tryed to withraw with real adress, but also after 1 day still pending... so I wrote a ticket, but after 3-6 day still nothing I took things in my hands, so I sold those currency that wouldn't withraw, Bought digibytes, sended digybytes to other cryptocurrency exchange, and there bought those that I needed...

gl to you all, I don't store more than 2k on exchanges, probobly because I don't have much atm. :)

I also started to fear with poloniex, not just once I had problems there, some time ago I deposit, until now no incoming funds, not even recorded in transaction history, I hope poloniex can be better and not a scam, because I put all my funds in there..  :-\

It is true that they have the worst support in the industry now, but until now I must tell that all my withdrawals have run smoothly. I would not leave there parked too much money though, in fact I leave none.

These exchange was already dead for me,it has a lot of issues inthe past thats why i switched to bittrex.

OK thanks this is useful advice. I will try this.


That statement is rather oxymoronic, and I mean that in the nicest of ways.


Its not pending. It says "COMPLETE: ERROR."

No tx ID so obviously they didn't send it anywhere. No response, no nothing. Guess I'll head on over to Reddit.

Didn't use Polo and never will. I hate that site since the news how it going down every time there is a big show in the crypto world.

I never had a problem with poloniex and I have been using them since beginning and any misunderstanding must be investigated cause in the end its your money, not theirs.

what the hell!!!!! i didnt see any problem, now i saw, thanks for share, we should leave poloniex,, what about bittrex is it good???

There are always many issues with different exchanges. As these exchanges grow bigger, their customer service unfortunately cannot keep up with the growth in volume.
Binance is a good and top exchange in the world now, hope they don't face the same problem.

Polo is too old and dead I have a feeling that most of their volume may be boot. Most people including me left last year I think binance is the best exchange for now. I prefer decentralised exchanges.   

You guys should check out BLOCKNET.
100% trustless DEX with Atomic Swaps working already
UI release hopefully this month

Ouch... that's a lot of coins. I sincerely recommend threatening them with legal action. That's about all you can do. But you have to make it sounds smart, and serious. Granted I think being an asshole doesn't get me very far in life, but what's yours is yours. They can't just keep your money. That's illegal in every sense of U.S. law.

I firmly believe they simply don't have the coins to give you. They sold them all already. Thats why its "temporarily disabled." You'll probably get them back when/if the price tanks.

It seems to me that exchanges should more closely check the new ICO before adding coins to their list.

deym, I hope this is not true. Now I'm starting to think twice if I should deposit or withdraw all of my funds there. tsk.  :(

Seriously, if an exchange has bad support and it takes a month to get an answer for a small problem, it makes no sense to trade there. What the hell are we supposed to do if something goes wrong?

Poloniex used to be huge in early 2017, but they couldn't take the inflow of new users. Their servers started lagging in mid-2017 and their support screwed up and they lost the exchange war (mostly to bittrex, which is doing the same mistakes in 2018, with all the no new registrations and disabled accounts problems! lol).

I have been using poloniex for the past 22 month and I have never have any couse to complain as most of my transactions do went through successfully. I think there issues with customers services is what I have not experienced and I think it is something they should improve on.

Tell me please in Poloniex you can enter and withdraw currency in Fiat (dollars or rubles or euros)? If you can not recommend which exchange?

I always had psychic, bad vibes about both Bittrex and Poloniex. Their whole website just looked like a scammy homemade WIX template website.

what on earth just happened to poloniex, at first their site is so easy to use and their support is so approachable, and then many users have come and used poloniex. but why there are so many issues suddenly appear to it.

Poloniex is known for its strange things with withdrawal.
I think we need to spread the word about Decentralized exchanges. Centralized exchanges may always have problems.

Damn. In situations like these, there are no agencies to run to being non-regulated and all. This makes me really think twice about Crypto trading platforms. I have a few XRP and Burst sitting on my Poloniex account and guess I'll have to run away with them soon.

Threaten them that you will file a lawsuit, get your self a good lawyer, file a complaint to Better Business Bureau, not sure if this kind f exchange sites are covered by BBB since they claim that their address is from Wilmington Delaware so I guess they are or should be covered by BBB.

At least I have not had problems with this stock exchange yet, I hope not, I keep the funds there, I think everything will be fine.

2000 usd is nothing for them they earn much more than 2000 usd probably every minute. So i dont think it is fair to say they are preparing for exit scam because you could not get your 2000 usd. if they want to scam they would do it without a noobish preparation like you said.

We should be cautious with every exchanges,if this might happen anytime soon i suggest to switch to major exchanges like binance,bittrex,etc. just to be safe.

Poloniex exchange looks like diying. When I had a delay with withdrawal 3 months ago no one even answered my ticket. I waited for 7 days till my withdrawal become confirmed and closed my ticket without any answer. Migrated to bittrex after this.

AFAIK there are no decentralized exchanges with high liquidity and low fees. I checked a few out 6 months ago and many of them had only 10 orders on the books and no one to fill it, with really high fees.

Can anyone confirm they have the

XDN in their wallet at polo? I expect they have shifted those and sold them now. How to see if they have moved those coins?>


Tristan D'Agosta needs to be located and asked in person why he is taking peoples crypto for himself and not returning it even after 6 months or a year??

Someone will be able to locate him I am sure and ask him in person.

It will be time to start a dedicated thread about this scammy little scab in the near future.

No way can they pull wallets offline for months and not respond to tickets about it.

I know people that have their entire crypto wealth trapped there.

Thank you for the advice guys! I also have 100k SC stuck in withdrawal since half a year, do you have any advice what to do with suing since I am based in Germany.
Can I find a German lawyer and sue them from Germany? Or maybe we could do like a collective lawsuit to pressure them about the issues?

eventually my deposit came in too, hopefully poloniex exchange remains secure, and fix transaction issues, transaction delays within a few days made some people very worried, actually i want to move to bittrex, but I am very difficult to verify there..

We need to collectively fund a personal law suit against their ceo that dumb prick is swanning around with millions leaving a bunch of dumb ass bunch of monkeys handling customer services. These monkeys have no way of dealing with any real issues.

The way to get the xdn xcn bbr sc and all other withdrawals working is to create a thread here first dedicated to their ceo this tristan dip shit.... google will soon pick it up and highlight his neglect and absolute disregard of his customers. Making it personal to him is the key, i believe their are 2 other main directors too.

We need to locate who they are and where they live and make them uncomfortable with the level of negative attention.

They are not planning any exit scam in my books since you can take out btc in large amounts.

It is simply total and utter disregard for people who have issues with their exchange.

I know people that are today losing the opportunity to withdrawal 10s of thousands of dollars of crypto in XDN alone.

I would not even rule out polo instigating this huge pump on the and dump on XDN whilst they hold these XDN captive...

YOu may see them open this wallet once this coin dumps.

That is totally unfair and tristan and the other 2 turds running this fucked up dump need to be brought to account on this.

This is not good at all. I'm really sorry about this. Now they are banning your IP so you stop writing tickets. This is ridiculous. I hope you get your coins and run. Poloniex is getting shady by the day.

I'm waiting for 3 months already. I've opened ticket in OCTOBER! Still no reply.... Poloniex sucks

Hi, nutildah,
Thank you for your warning. Will try to withdraw my funds from this exchange and never again use it. I wish you to return your money back eventually.

it took over 6 weeks and multiple tickets raised for my account Poloniex account verification.  by the time it went through i decided not to use the exchange due to how little support i felt i received throughout the process.  this is terrifying though, account verification is one thing but not being able to access your own money is quite another. best of luck to you.  

the more stories that surface like this, the more 2018 will become the year of the DEX

I hope you are eventually able to get a response from them. They are certainly big enough to have a decent support system and if the exchange falls or starts doing the wrong thing is going to be chaos.

https://www.whois.com/whois/poloniex.com

Dunno if this info will help at all

DOMAIN INFORMATION
Domain:poloniex.com
Registrar:NetEarth One Inc. d/b/a NetEarth
Registration Date:2014-01-10
Expiration Date:2019-01-10
Updated Date:2015-12-13
Status:clientTransferProhibited
Name Servers:chuck.ns.cloudflare.com
uma.ns.cloudflare.com

REGISTRANT CONTACT
Name:Tristan D'Agosta
Organization:Poloniex, Inc.
Street:5 Middlesex Ave, 4th Floor, Suite 400
City:Somerville
State:Massachusetts
Postal Code:02145
Country:US
Phone:+1.3025186536
Email:email@poloniex.com

ADMINISTRATIVE CONTACT
Name:Tristan D'Agosta
Organization:Poloniex, Inc.
Street:5 Middlesex Ave, 4th Floor, Suite 400
City:Somerville
State:Massachusetts
Postal Code:02145
Country:US
Phone:+1.3025186536
Email:email@poloniex.com
TECHNICAL CONTACT
Name:Tristan D'Agosta
Organization:Poloniex, Inc.
Street:5 Middlesex Ave, 4th Floor, Suite 400
City:Somerville
State:Massachusetts
Postal Code:02145
Country:US
Phone:+1.3025186536
Email:email@poloniex.com

Other emails they have:

marketing@poloniex.com
support@poloniex.com
admin@poloniex.com
email@poloniex.com
tristan@poloniex.com

I absolutely agree with you. However I have once read that Poloniex is basically registered on an US address only with no real physical office, so it might be hard to catch them.
I like the idea of collectively raising awareness especially since it are great missed opportunities with all the pumps going on right now, and as you said it is quite likely that they dump the customers money and give them back to you near worthless, if ever!
Can we form a Telegram group or coordinate who has problems with getting large sums of it? With BTC I didn't have problems so far, but mainly the altcoins as mentioned above.

Tristan la scammer ID can;t be hard to locate. We need GLEB on this. He will track that sucker down and make him reactivate the wallets that hold the stolen coins. Imagine the XDN holders today that have A LOT OF their coins trapped on there they must be going nuts.

Yes that actually may be quite useful.

I bet gleb could trace that rat to his current hiding hole.

I saw someone here had 200k XDN locked there so thats 20K usd or greater today that may be worth 5k or 2 K time tristan gives it back if he ever does. That is a lot of stress for a normal individual.

May even be worth putting it with some serious debt collection people for half and half .... tristan is probably some little nerd who would shit bricks at the first sight of anyone real wanting their money back. Of course only stern words will be required with such weasels to get him to do the right thing.

I notice polo are creating their own markets by cutting of access to the coin.. vcash trades for half on there compared to bittrex because they cut the wallet access of for MONTHS. I bet they making the MAX on that situation too.

YoBit is much better.

Everyone could file a complaint with the SEC as suggested from here:

https://busy.org/poloniex/@bayareacoins/every-steem-user-should-file-a-sec-complaint-against-poloniex-it-only-takes-about-5-minutes-and-these-bastards-deserve-it


https://www.sec.gov/complaint/tipscomplaint.shtml

https://denebleo.sec.gov/TCRExternal/index.xhtml

Could send this news of Poloniex's sceheme to cryptocurrency news websites i.e.

 https://www.coindesk.com/
 https://news.bitcoin.com

I left Poloniex when they went down for ddos attacks few months ago. I left them and moved to bittrex.

Which state? Did you sign up from your phili or US address?
Maybe this is problem?
(Of course this is not excuse for banning you and taking your funds)

probably just unreliable.

I don't see why the would exit scam, they make so much money every single day in fees. All those coins would become tinted and they would have a super hard time washing them and cashing out plus people would probably put huge sums of money on their head. I really just don't see how exit scamming for them would be a smart choise.

That's only one part of the story. You never know what's truely been going on behind closed doors.

I haven't had any problems with poloniex. I do feel like it is a bit slow, and you should always save your coins in an offline wallet. It's harder these days with the slow block times and high fees though. Also the good hardware wallets don't support some of the new coins.

I would imagine only a select few things are an issue in the exchange. Unless you've had experience with poloniex and having your currency withheld orbeing IP banned for no reason, or even having to make an unanswered ticket, then I can't imagine you would experience the ordeal others have. So it's your own risk regardless

Yup i cant restore my 2FA for Poloniex and they will not respond to support tickets, email, facebook, twitter or the phone# i found on them.. Its been right at a month and they have never made contact with me about my issue.

I now have my Attorney on this as i cant access my account that has a little under 13K in it..

I cant wait until Binance opens back up for new accounts...

STAY FAR FAR FAR AWAY FROM POLONIEX!

Don't use polo,I also met a unhappy money missing there,  there are many good exchanges except polo.
If polo keep on this , reject to supply a better service , more and more people will run away to other exchange.

Binance is much better than polo so I decided a week ago to trade there. It has more volume and more choices of good kinds of altcoins so there's no reason for me to stay there.

How am I supposed to "save my coins in an offline wallet" when THEY WON'T SEND MY COINS TO THE WALLET?

It's more than a bit slow. They are definitely selling user coins to make profits, and then releasing them only after the price has dropped substantially. They are basically short selling _your_ coins, under the guise of compliance and wallet issues. After reading over a hundred comments where similar things have happened to other users, there's no doubt in my mind they are about to tank.

I advise everybody to withdraw all their coins now, before they run out of coins, become illiquid and file for bankruptcy, or else disappear into the moonlight.

I suspect the same thing that happened to Paul Vernon (Big Vern) of Cryptsy is about to happen to Tristan D'Agosto (Busoni). He will either vanish or _be_ vanished.

https://news.bitcoin.com/vanished-cryptsy-ceo-big-vern-ordered-to-pay-8m-in-class-action-lawsuit/

Actually its their own risk since I plan on taking them to court. You obviously didn't read the comment where I said that I've conducted thousands of dollars of transactions with them over a period of almost 4 years now. But not anymore. I'm done using them, and if you had any brains you would be too.

https://i.imgur.com/EWWp0Mo.png

I am really sorry for your loss. They are based in the U.S so a good idea is to send in a complaint scam report to the SEC and they might end up freezing POLONIEX but then it may take forever just to get a portion of your money back as the legal fees for taking POLONIEX to court will eat up most of the funds unfortunately. I do not have any other option for you but that sounds very bad indeed.

Frankly it would be worth shutting them down just so they can't screw future users.

Best of luck to all of you who have much more money trapped there than I do.

PS: Your sig ICO link sounds interesting. I never click sig links, but I imagine it will probably result in the creation of a legit exchange. Because if it wasn't, its owners will probably be sentenced to death :D

In some ways I wish the U.S. followed in Singapore and China's footsteps.

that sucks man. Keep your alts/bitcoins spread out on different exchange or better store them in your wallet. I haven't used polo in a very long time. I hope you get it back somehow. While we're at it I would also like to tell people that my alts were gone from hitbtc and they didn't reply to my email afterwards so don't use them either. Luckily it wasn't a big amount so I'm not worried about it.

I sold some Ardor, sent the bitcoin to cryptopia, about 4 hours ago. no issues. Cryptopia wasn't showing the bitcoin right away so I took a 4 hour nap, woke up, funds were there. My solution to this problem has been to simply not to try withdrawing altcoins unless the site seems to be issue free by doing a casual search.  Usually I have just kept the coins on the exchange and they're still around.  I make it a point to try to only withdraw bitcoin.

If you can avoid having to deal with customer service in the first place, that's the best way to go about it. Unfortunately for you you didn't.

I'm not saying you did anything wrong, but a lot of times when people have issues like this it's because they did something wrong, like in the case of NEM not copying and including the proper "message" when sending the coin, or filling out all the fields properly.  These mistakes can be easily avoided with a little care. They don't hold your hand in the crypto space so it's important to take every precaution.

The main disadvantage of Poloniex is they're riding on their success, not actively improving. Their withdraw limit of $25,000 is really quite meager by today's standards also. Seems like a lot of exchanges lack attention to detail, blaming it on customer load. I can tell you if I was running my own exchange I'd be constantly looking for wallet updates and reviewing customer issues as best I can. If as the owner I had a 3 month backlog of complaints, to me that would be unacceptable. I'd stay up day and night until they were addressed and hire the needed people. With the money these places bring in from transaction fees you can't tell me they're hurting for money.

In this case, there is no associated transaction ID, so obviously they didn't send the coins anywhere and are just sitting on them. It says I sent coins to an address "CIFG777" or something similar, and the transfer status says "COMPLETE: ERROR", without listing a transaction ID. So no, I didn't do anything wrong. And I was an original recipient of a NEMstake when it first launched through NXT, so I'm not exactly a noob here either.

Given the fact that over 100 people have commented in this very thread with similar problems leads me to believe that they are either wildly incompetent, on the verge of an exit scam or else bankruptcy. In any 3 of these scenarios, I still continue recommending people _NOT_ deposit their coins in Poloniex, and withdraw everything they _do_ have there. They are simply untrustworthy at this point.

The Service Discussion board and their subreddit are swarmed with complaints as well. But it's been like this since last May. If anything, the situation seems slightly better than a few months ago, after lots of the trading volume moved to Bittrex (and later Binance). There are people with millions of dollars stuck. Some have had their withdrawal limits lowered to $0. I left in June out of fear that I would get money stuck there.

Dremeber, stop posting referral links here. It's against the rules. And it's sort of pathetic.

Sorry was unaware of that!
Won't do it again.

Polo's 'complete error' bug has happened to me before when I was trying to withdraw XMR (which was eventually fixed).  This was around late 2016.  And I don't think the exchange is gonna do a Vern any time soon but don't take my word for it because I could be wrong.

Anyway, Nutildah, don't worry too much.  I missed the part that this was a complete error problem by the way.

I can not verify the account. I sent support 2 times but they not answered. And now they announce that they will lock the account unverified. I do not know what to do  :-[

https://www.coindesk.com/i-love-crypto-thats-why-i-sue-bitcoin-exchanges/

could be of interest filing a lawsuit against Poloniex

not opening the xdn xcn and bbr wallets is totally ground for a lawsuit for losses caused.

There is probably proof that can be found they are using the XDN in the last huge pump to benefit from this retention of peoples coins.

If that can be proven they will likely be shut down

For few years people start to talk about poloniex problems and still continue.
And some other people don't listen community and still continue to invest in poloniex.
We need decentralized exchanges as soon as possible with large liquidity.

I cant be true tsss i didnt expect of the best exchanger will gone scam thanks for sharing the information my friend it was a great help for me and other people who are using polo

Well I just transferred my XRP to Binance from Poloniex.  It went flawless!  No troubles at all.  Everyone here was worrying me so I decided to give it a try.

I dont believe they are exiting I believe they are useless scamming scum.

They have tons of money so wont go under but they are greedy and useless.

I see no reason for the XDN XCN BBR and all the other wallets that have been offline for MONTHS to stay off

They don't employ enough staff or highly skilled staff hence why they don't fix any major problems.

The owner this tristan is probably off swanning around living a great life leaving a bunch of untrained monkeys with zero clearance to look after his exchange.

Also XDN just had a HUGE pump and I would not mind betting their wallet full of other peoples XDN was dumped into this pump and they have now no XDN to pay people thier coins. They will buy them back when it dumps and perhaps switch in on then.

I hope they get busted and fined hard even better throw that tristan in jail for a few months wake that dumb shit up to the fact he is costing so many peole so much money

I hear ya!!!! I would have been pissed too if I wasn't able to move my XRP! Only coin I have left there is Doge.

Never really traded there.
Even though I dont think it is a scam, but just a really, really, really bad customer support,  thanks for the warning.
Hopefully you will get your coins back.

Didn't Polo give holders enough time to get their coins out tho?  I'm not sure but I think the usually give a month's notice before delisting and a couple or so more months to get them out of the exchange...?

I am distressed to here that exchanges can stop withdrawal of our money. I have never used Poloniex only Binance and Bitfinex and have not faced any such issue till now.
There are plenty of new exchanges coming up now a days but I would really be weary of these and trust only the established ones.

lol so yeah now if you were on vacation for a month polo gets to keep your coins... sounds legit

and WHY are the other worthless dogshit alts on polo still available to withdraw for a year or 2yrs after delisting or more??

alts that have no value at all you can withdraw... alts with value we keep them.

bittrex allows withdrawal years later

polo knows those coins like XDN have value and try to keep them or trade them themselves

If there is proof polo has moved those XDN and been trading them else where then they will get fined and closed down.

Exactly my thoughts, how could one say a month's notice is enough time.
I think it's only a matter of time before some of these exchanges get shut down or get hit with a big lawsuit.

For everybody considering depositing coins on Poloniex, here's further proof that their support system is simply absent:

https://i.imgur.com/jNHsSUB.png

Don't deposit your coins to Poloniex, unless you want them to just sit there endlessly.

Can anybody else confirm or disconfirm if they have coins stuck in Poloniex? Most of the problems I've had with them in the past are fixed within a matter of days, I think a week at the longest. Thanks for the info.

The exchanges seem to be so shady it is unreal. I use Etherdelta a lot although it is slow as hell it actually seems more legit than most of the bigger exchanges!

Thank you for the information, I hope that you will all take away from this exchange! But now what to choose to trade if such a large exchange starting to do not a clean game??

i never trade on poloniex since no one recomended there
and also it's not in big 5 in coinmarketcap
i think it's number 9 in trade Volume Rankings (Exchange)
i can not control 9 exchanger btw  ;D
thanks for the information, i learn a lot from post above

I withdrew a small amount recently and it went through fast, but I am glad I don't have bigger amounts there. These stories are scary. Bittrex is worse from what I've read on reddit, so that leaves what? Binance?

No problems for me on Poloniex!
I did my last withdraw some hours ago, last deposit 2 days ago....I have a 25k usd dollars limit

Good for you, but that's not he case for everyone else here. So don't see how stating you've had no problems, helps with everyone here who's had/having problems with Poloniex. Feel free to keep using them, until you have a problem.

This will only happen if there's some flaw in the code of the DEX. Yeah obviously its a work in progress but thusfar I've never heard a story of funds being stuck on a DEX and there's literally dozens of them out there now. Just ask people who buy and sell tokens with NXT or NEM... Never happened. ETH DEXs I can't vouch for.

Humans are inherently greedy and weak. Machines aren't.

https://cointelegraph.com/news/poloniex-displaying-incorrect-customer-balances-experiences-customer-service-woes

Also noticed a few more wallets disabled on their exchange

No problems for me, but I did move all my coins because of this thread. I had zero problems then too. Thanks for the heads up and good luck to all of you that are having difficulties.

Has there been any improvement with their customer service? Or is it still the same old weak support taking weeks or months to reply?

well , i still dont believe it.
we know poloniex its a major exchange.
but , major exchange does not guarantee everything is going well
and that is the thing I fear , there will be a continuation of cryptsy.
i stop using polo since march 2017 , after token popular than coin.

I just fell afoul of their recent bug to the tune of them closing out a profitable margin trade by taking away 0.9 BTC (actually 31 XMR from my balance) that I didn't owe them.

Has anyone had anything similar happen and get their coins back?

5 days and no update. It's a disgrace. I have reported them to FinCen. Was considering going to their offices but read on other threads that's fruitless as the offices don't exist.

Just logged into poloniex today. I noticed the DigitalNote Wallet has stopped being disabled, and I can withdraw from it. Suggest anyone who has XDN in poloniex to withdraw it ASAP before it gets disabled again

Maybe they froze your account because you tried to access it from the Philipines instead of the US (which appears to be where you are from)? Did you get a response yet?

I had some issues with longing to Polo, but I have changed my IP addresses or internet connection in some cases and i was ok afterwards.
I think that they have many bugs and stuff, but not a fraud case on there.

http://fortune.com/2018/02/26/circle-cryptocurrency-trade-bitcoin/

Well we know what happened to Poloniex

This is huge news. How is it going to affect poloniex? They were shrouded in mystery, but Circle is a very public company, and registered. I imagine that they are really going to focus on their customer service.

Last year they had frozen my account since I had accessed it from a country that Uncle Sam didn't like. It took me over one month to get back access. Now Poloniex has been acquired by a company backed by Goldman Sachs, so no exit scam in preparation.

very strange. Maybe there were some problems with the verification and you fell under the ban?

Here's how the Polo scam goes:

1. A coin listed on Polo skyrockets.
2. Polo disables coin withdrawals for that coin, under the guise of "wallet maintenance issues." (though deposits continue to work just fine :()
3. Polo sells your coins on a different exchange.
4. The coin plummets back down to earth.
5. Voila! Suddenly Polo's wallet maintenance issues for the coin are conveniently resolved.
6. Polo buys back your coins at a cheap price and reimburses them to your account, pocketing the difference.

Polo is basically short-selling your coins whenever one of their wallets goes offline.

I've watched this happen too many times over the last 4 years to believe anything else.

Perhaps now that they are a part of Circlejerk they will behave more ethically, but I doubt it.