Bitcoin Forum

Hello Bitmain

I am REPEATEDLY telling you since i made payment that ADDRESS is not VALID and just a PLACEHOLDER address to UPDATE my CORRECT address, despite of my repeated requests you have SHIPPED the unit to a address which DOES NOT EXIST

Now what will happen? I never expected this from you Bitmain, on SAME email you confirmed payment but did not even acknowledged updating my email, this is INSANE and NOT EXPECTED From Bitmain professional company.

ONCE again, you are requested to IMMEDIATELY contact DHL and get address updated For my Order ID: 0012018011709001:-

For my Order ID: 0012018011709001  I repeatedly requested you through the same email when i make payment where you responded acknowledging payment but never responded to my address update request, then i submitted tickets, sent you tweets but you are too busy shifting from China to Canada that you don't care about customers.

Now due to this poor support of yours my miner will land no where in UAE because address is a place holder and its even writtent in it

Can someone please get Bitmain on the line please or any phone number of them where i can talk them.

Thanks

Um might I recommend https://shop.bitmain.com/support.htm?m=technicalSupport rather than flailing about here? Also, and I am sure you have your reasons, but why in the world would you put a "placeholder" adress in your order?

1. I did that same time to their support and also the payment email where they replied me on balance payment and 'ignored' the address update part.

2. The place holder address was placed because the time was so less and i had no time to update address, you know batch was sold out in few minutes.

I see, that link I posted has their phone number. Perhaps you should call.

sounds like he is trying to steal an order...  shout into the wind to get them to send someone else's miner to him?

sorry - I always think what is the scam first and ask questions later

First you are talking to a she.

Second its my order, my bitmain account, do you understand?

Do not even call me scam, or it shows you are scam putting wrong allegations on customers.

seems legit

Can someone help please?  The number of Bitmain is not working a Chineese IVR speaks

You're fu**ed , Bitmain cleary state on their FAQ that they do not accept address change.

People like you is why no one can't purchase asics you shouldn't have ordered it to a fake address.


You're only chance is to go the recipient address

Lookslike you were too once thats why you are using foul language.

First i did the same practice in past and Bitmain always updated the address

Second they do accept address change for WITHIN Country and do not accept address for CHANGING COUNTRY.

Looks like someone picked the wrong week to stop sniffing glue.

Title reads "Bitmain gone insane - ships to a placeholder address and DO NOT RESPOND"

Yet all you claim is that they shipped to the address you gave them?

Sounds pretty sane to me.

Any sane person can understand its a dummy address

"Place Holder Address"
United Arab Emirates

this is what i gave them

and they shipped there despite of my repeated requested to update the correct address and use the one i updated in portal.

Have you tried calling to the courier customer service?

Yes they say contact seller/Bitmain and i am contacting them for 3 days but no response.

They even communicated with me via email regarding payment confirmation but even in that email they didn't reply on my request to update address.

I am not a critic of Bitmain and understand that they are busy shifting their miners & setup to Canada and Europe , but i expect customer support and i am confident if they get to know they will immediately resolve the issue, even now shipment is not received by DHL and they just got shipping information, so if Bitmain can now tell them correct address alot of hassle can be avoided.

If you can play any role please do to help in this our of need, thank you.

I have no special contacts with Bitmain, sorry.  :-\

but still thanks for trying to help

*IF* any of this is true go down to your local post office HQ or DHL or whoever and make some friends their so they know that when that miner shows up that it is really for you.. print out all the paper work of your order, wired funds documentation and as much identification you have of yourself

get a tracking number just to know it is actually being sent to your country as well

also, stop being a douche

Don't be a douche please, i already talked DHL and they say that cannot say if they will be able to help or not, they say shipper must send them intimation and they say "why is the shipper not telling us this" , i told them "shipper is busy shifting from China to Canada and just sending auto responses"

Calm down and try all possible solutions.

1) Contact carrier and see possibility of changing without Bitmain (unlikely).
Some carriers will attempt delivery several times, and then hold for pick-up at their office before returning package.

2) Contact Bitmain agents.
They have address change instructions in 2016 for China:
https://bitmain.kf5.com/hc/kb/article/162423/

They also have Wechat chat representatives. Not sure if open to international clients.

Good luck.

Thanks for your advice, i have emailed them too while referring my emails sent to bitmain support etc.

The phone number listed in google does not work.

That's not gonna help here, but!
Next time, just fill out your profile BEFORE placing an order.
Fill out shipping address, telephone number etc.
So when day comes when preorders are open, you are already logged in, you just click BUY NOW, CHECKOUT and it's done.

Yes learned the lesson, but right now need to resolve the mess i am in, thanks.

Well... Keep trying to contact their support.
When I contact them , I always get respond within couple of days. Usual it's semi-automatic response about their miner being sold out etc.  :D, but at least there is some answer. Keep trying. I wish you luck.