That's not gonna help here, but!
Next time, just fill out your profile BEFORE placing an order.
Fill out shipping address, telephone number etc.
So when day comes when preorders are open, you are already logged in, you just click BUY NOW, CHECKOUT and it's done.
Yes learned the lesson, but right now need to resolve the mess i am in, thanks.
Well... Keep trying to contact their support.
When I contact them , I always get respond within couple of days. Usual it's semi-automatic response about their miner being sold out etc.
, but at least there is some answer. Keep trying. I wish you luck.