Bitcoin Forum

Hey everyone. It's been more than a month since the opening of GetBitcoin (http://get-bitcoin.com) (get-bitcoin.com), and I'm very proud to say that we've processed thousands of dollars worth of Bitcoin orders so far, without a single dissatisfied customer. (A few people emailed to complain that we didn't accept credit cards, but alas, there doesn't seem to be much we can do about that.)

We've had two posts from satisfied forum users so far (https://bitcointalk.org/index.php?topic=31658.0, https://bitcointalk.org/index.php?topic=33566.msg422794#msg422794), but we'd like to start a single thread to collect reviews, both positive (to encourage others to use the site) and negative (so we can see and fix problems quickly). Have you used GetBitcoin? We'd like to hear from you; post below!

I am a "GetBitcoin" user for about three weeks now and have made several transactions which have been flawless.
Every time I needed customer service they were prompt in their communication and fast with the transfer. I had used
another service which took over a week for a transaction to complete. These guys transfer upon arrival of the funds.
I am very pleased with their service and my trust grows with every transaction. If they can continue this level of service I will be a customer
for the duration. Bikerbum

I'm planning on trying this service, will update with experience!

Edit:
Thank you so much for the service. I just saw the transaction appear, money order sent Saturday, received Monday night. The fees were clearly marked and I got exactly what I expected but also a lot sooner than I expected (Texas to California). There is a real niche here and I appreciate you serving that niche, looking forward to dealing with you all again. Thanks.

Update (9/22/2012): They have owed me over 100 bitcoin for over 3 months, and I never even hear a word out of them. I have ended up creating 4 tickets in their stupid system because they won't even talk to me as if I'm a person. They just make a ticket, say they will forward their supervisor, then never respond. A few weeks later I check back on the same ticket and it's as if I've never existed. Not once have they even had any notion of the history of our conversations, and I'm forced to re-explain every time. I have absolute proof via blockchain that I was never paid the bitcoin yet no one will even look at my tickets.

Until I get at least a "hello" from anyone in that company that isn't paid to assemble tickets I suggest no one send money to get-bitcoin, they obviously care a hell of a lot less about their customers after they have held their money for over a quarter of a year.

A new review in the Newbies forum at https://bitcointalk.org/index.php?topic=36062.0 (https://bitcointalk.org/index.php?topic=36062.0)!

AMAZING service, I did a wellsfargo online bank transfer and had the coins in 12 hours!

Yeah Man, These guys know what they are doing. It's fortunate they came along. Their turnaround time cannot be beat. MyBitcoin and the others I tried previously are a farse compared to GetBitcoin. If you want total anonymity, this is your service. I am a total cash customer and have sent them hundreds with flawless execution. I highly recommend them to everyone.   Bikerbum     ;)

Hey all - new review on the Newbies forum (https://bitcointalk.org/index.php?topic=43469.0):

Hmm, I don't mean to sound like I'm bashing or something, but is Get-Bitcoin really trustable? It looks like they've been here for only 2 months, yet this is the only thread I've seen about Get-Bitcoin, and it only has a few posts with a nearly 1 month delay from the last post (2 days ago) to the previous post before that. ???

However I was looking at Get-bitcoin cause it seems that they are the only ones who still take Moneypaks.
BitcoinBux stopped accepting them and BitcoinExchange, well, I didn't have the best experience with them. :-\

Only problem is that it looks like you have to mail the MP card to them, whereas the other 2 exchanges I mentioned only required you send them the scratch off code, which is much faster.

I'm going to hold off trying this site until some more trustworthy people OK it. All I've seen so far are new member reviews...

Hey nefanon. We totally understand your concerns, but I do think we've proven our trustworthiness - we've processed tens of thousands of dollars of Bitcoin orders in the last month alone, and not one person has ever even accused us of fraud or theft. For what it's worth, we've also been endorsed by weusecoins.com (http://www.weusecoins.com/getting-started.php), arguably the world's leading Bitcoin site.

The reason so many reviews are by new members is that most of our customers aren't Bitcoin forum users, and many of them like us so much that they sign up for the forum just to leave us a good review. (Seriously - ask them!) The mods can check the IPs if they suspect us of sock-puppeting; these are our real customers and they really do like us. Thanks so much to everyone who's ordered from us - we couldn't have built our business without you.

Hey Ain - we required that for the first week, to make sure we weren't getting scammed, but have since stopped requiring it. Once you've placed your order, you can just email your MoneyPak code to support@get-bitcoin.com, and we'll process your order ASAP.

You should put this info on the main buy page, I'm definitely interested in trying this out!

How fast do you think MoneyPak purchases usually take?

Cool, thanks, will do!


Payment via MoneyPak is considered instant, as the funds can be cleared immediately. So, we'll send you the Bitcoins within 24 hours of receiving your MoneyPak number, or our services are free.

So how long do you store orders? If I wanted to buy 100 btc at $1 will you queue that until it's available?

Maybe a diagram of this process would be good for the site too  =)

If the market price is above a maximum, we just email the buyer and ask. It's worked pretty well so far

So I'm a little wary of the lack of reviews. I'd like to make a large buy but am not sure if that's a good idea.

Most of our traffic comes directly from weusecoins.com (http://www.weusecoins.com/getting-started.php), en.bitcoin.it, etc., so most of our customers aren't Bitcoin forum users. However, I'm proud to say that we're now processing over $10,000 USD in Bitcoin orders a week, and we've never had even a single accusation of fraud. Hopefully next month we'll get an accountant to audit that, so people will believe us. (If anyone knows a good accountant, email us at admin@get-bitcoin.com.) In the meantime, for what it's worth, we've been endorsed by weusecoins.com, and we're good friends with the guys over at bitbills.com (http://bitbills.com) if you want to ask them.

Earlier, I showed some skepticism in this thread about the validity of get-bitcoin as I didn't see much reviews about them in this thread or forum. However, at another forum people were discussing favorite exchanges and a lot of people were bringing up get-bitcoin, plus I liked the fact they were accepting MoneyPak's which most others have stopped accepting!

So I placed an order at their site, sent them my MP code and then went to bed. That was 8 hours ago.
Today I wake up and I had just gotten my coins 1 hour ago! I even got the coins at the max value I entered! :D
So yeah, it was a good and quick experience, I got my coins now and I'm happy!
If anyone else is wondering if they're trustable or not I can tell you they're the real deal!
If you're considering going with them then hopefully this will help ease your worries as well. :P

@AinElohim: Awesome, we're glad to hear it! Thanks for using our site. What forum was that on BTW?

SCAM? - I just did a google search and get-bitcoin.com was using a script to dynamically grab my search criteria.

@Nefanon: We use Google Analytics to track how many people come to our site; is that what you're referring to? (Google Analytics does not collect IP addresses or other personal information, just things like how long an average visitor stays on the site.) I'm not sure how that makes us a scam... Google Analytics is used by 57% of the Internet's most popular websites, including Twitter and MySpace.

I have used them twice and hopefully about to use them again with no problems. They are super fast, great customer service.

Hello. I used the cash deposit at a Wells Fargo Branch this morning. It was a simple of a process as could be.
It took about 6 or 7 hours for the bitcoins to be received into my wallet. The company is on the west coast and I am on the east coast.
I emailed with them a bit and they were very helpful too. I am not going to hesitant in using this service again.

Just bought about 34 btc, mailed payment about 24 hours after they received payment btc showed up in my wallet. Would use again.

My first experience with excellent. Traded $100 MoneyPak for BTC.

Unfortunately I buy another packet and then they do not take then anymore. I would love to use the service again to stick with a dependable exchange.

I started with TradeHill thru dwolla, and just got tired of the lengthy process...next went to exchangebitcoins.com, which was an excellent and useful and quick site...many people I know loved them...but they closed one day, refunded money, and that was that...

The up popped get-bitcoin.com .... to me, they have the same approach as exchangebtc.com and are easy and fast.  You can deposit cash in their accnt in any Wells Fargo or Bank of America branch...or just send online from your bank accnt instantly for no fee...

Doing the cash deposit, then emailing photo of receipt, has never taken me over a couple of hours, usualy quicker.  The answer all emails I've sent them in a freindly manner.

My only worry is they'll fold, but I'm hoping they don't...only downside--for some--is that you don't have an actual account there...so you get leave funds, like dollars, in your account, and change at another time....no, what you do is click on 'buy' fill out online form, with email addy, they reply with account info you will need, then I trot down to bank, deposit cash, and email receipt...

for me, within an hr or so they reply with another email, tell me the going rate they exchanged funds at, and btc are on their way...account info they send you, before deposit, is good for 24 hrs...just remember to write transaction # they assign you on receipt...but again, very helpful, very easy way to get btc.  I just have them sent to an instawallet somewhere, for those of you who like to keep it 'in the cloud' as much as possible...no need for wallet on pc anymore...for me anyway, some like keeping their funds close... :)

Nice operation

i've used get-bitcoin a number of times now and it works like a charm. very easy to use.

When it says "prepaid debit card" does that include visa gift cards?

@Mushroomized: Yup, it definitely does.

Fantastic experience! Deposited cash at my local bank and bamm!!! several hours later i had my BTC  ;D :D Thank you and will use again!

Thanks for answering my question, I might purchase some soon.

Nice!!!!:

http://www.yaledailynews.com/news/2011/nov/01/student-startup-storms-cyberspace/

Worked well, tried two small transactions (one cash deposit in BoA for $30 and one bank transfer $60 via BoA payment center). The only thing I would suggest is providing people with a scanned deposit slip for the cash deposits. It was a little odd when the guy at BoA asked what's the address for the account and I did not know it. BoA still took the deposit but there wouldn't have been any questions with a proper deposit slip. The transaction only took 6-8 hours from when I deposited the funds.

Based on my experience, I would recommend get-bitcoin for people just starting with Bitcoin in the US. The turn around time is great and the website was easy to use. The 5% fee is not that bad considering the ridiculous fees charged by other quick turn around sites such as Dialcoin in Europe. However, for larger $250+ transactions it would be worthwhile to spend the extra time to use a full BTC exchange site to pay a lower fee that is unless Get-bitcoin will start to offer tiered pricing for larger orders  ;). 

I've made two transactions so far. One was smooth as silk and very fast. I got the coins about 4 hours after I deposited cash into their bank account. There was a slight problem with the other, my email with receipt was caught in their spam filter. Possibly my fault, as I didn't write anything in the email other than "attached." They offered a refund of the fees because it took slightly over 24 hours because of this mix up. I declined hoping he makes enough profit to stay honest :) Great service all around and reasonable fees.

Please see the following two threads for my incredibly frustrating and disappointing experience with get-bitcoin.com; in the event of a problem, don't expect any help from them.

https://bitcointalk.org/index.php?topic=54505.msg655291#msg655291 (https://bitcointalk.org/index.php?topic=54505.msg655291#msg655291)

https://bitcointalk.org/index.php?topic=54715.msg655286#msg655286 (https://bitcointalk.org/index.php?topic=54715.msg655286#msg655286)

- grahamgreene

Literally minutes before I was about to purchase from them.

Thanks for the info.

No problem! I have to say in the interest of fairness that I only tried to purchase through Western Union, which they advertised, but then had a problem with and pulled without advising me of how they were going to resolve the problem, leaving my money in limbo. Other customers seem to be happy enough with other methods of buying from them.

I bought my BTC instead from a user "yossarian" over at bitcoin-otc.com. If you're buying with Euro, he's incredibly helpful! I bought 710 BTC from him for just under €2,000 and he was excellent at communication, and I had my BTC within 3 days (how long it took for the SEPA transfer to come through.) If you agree a price to buy at, that's the amount of BTC you receive from him regardless of whether it rises or falls in price.

Would definitely recommend buying from him instead of get-bitcoin (who had my money sitting with Western Union for nearly a week before I'd had enough and withdrew the payment!)

I've had a few transactions with them that were pretty smooth.  The only problem was taking 24+ hours to get my invoice to pay them.

Now however, I have sent them some money and they just have not fulfilled the order.  I've e-mailed 3 times asking about it and haven't heard anything back.  I have made 2 orders since then that have been fulfilled, so I'm not sure what's going on.  They have had my money since the 30th.  I'm sure this is likely a mistake (I'm thinking it could be related to having 2 orders of the same amount open at the same time) but the lack of communication is concerning.  It's only a small amount, but it's still incredibly frustrating that I placed the order when btc was a dollar cheaper and they're just holding onto my money for a week past their estimated 24 hour turn around.

Edit: They just fulfilled it.  Like I had thought, they did have it confused with my other order.

No response from get-bitcoin? Interesting.  ???

@Mushroomized: Sorry for the delay - no one posted on this thread for a while, so we stopped checking it very frequently.

Regarding the Western Union issues, we definitely screwed up there, and a number of customers had their payments delayed for a few days. We've refunded everyone who paid us through Western Union that week as compensation for the screw-up. We'll add Western Union again eventually, but probably not for a few more weeks - we want to make absolutely sure we do it right this time.

Regarding SEPA payments, we started accepting those a few weeks ago, and (as far as I know) not one has been delayed more than twelve hours or so from the time the transfer came through.

I've done a number of transactions with them in the month of December. Each was several hundred dollars worth. Each was done by depositing cash into one of their bank accounts at a local branch near me (Chase and Bank Of America). Chase is best as they don't ask for an address. Only once did Bank Of America ask for an address but the rep looked it up on the computer and filled it in for me.

Then I would send Get-Bitcoin a scan of the receipt using a flatbed scanner as an email attachment(in JPEG and/or PDF format). Each transaction took anywhere from 16 - 22 hours to be filled from the time I emailed the deposit scan until I received an email that confirms the sending of bitcoins.

I noticed that earlier in the thread some where getting their BTC within 4-6 hours. I guess those days are gone. Perhaps business is booming?

I have found that they are also very good at answering emails.

So, though I wish it were quicker, they have been reliable in each transaction. I also wish the fee for depositing cash was lower since there's little if any risk to the company. The fee for depositing cash should be the same as withdrawing. 3%.

Update: have done 2 transactions in January. Both went without a hitch. Same time frame as far as how long it takes to receive your BTC. In fact, looking over my transactions, they all fill after midnight between 1AM EST to 3:30Am EST. One thing I note is that if you set the max price to 0, that indicates to them to buy your bitcoins at market price. I verified this with them via email which was answered quickly. For the transaction that I did this with(setting 0 for market order), I figured I'd probably pay the day's BTC high but was pleasantly surprised that I got the bitcoins lower than the day's high. A whole .12 BTC lower than day's high.

I'm really liking this outfit. I've done over $1000 worth of transactions in total and each has gone without incident. I wish them much success going forward. They really make getting bitcoins convenient with reasonable turnaround and at a good price. So I would be quite saddened to see them go.  

Are you experiencing anything like this from Western Union:

Western Union is Cracking Down
http://www.osga.com/wordpress/offshore-insiders/person-to-person-online-gambling-payments-get-a-bit-tighter.html

Saw this thread and had to reply.

I used get-bitcoins to buy my first bitcoins, around $100 worth, and the transaction went super smoothly and was completely problem free. I simply placed an order on there website, brought money to a Bank of America, gave them money (no ID required), they gave me a receipt, and I walked out the door. Next I simply took a picture of the receipt given to me by the teller and emailed it to get-bitcoin...an hour or so later and I received my funds.

I highly recommend get-bitcoins as are, from my experience, a very professional outfit.

After reading the comments that follow this article, I now know what it takes to get into Yale -- Pseudo-intelligence, low self-esteem, and a shit-ton of money.

What a bunch of babies.

i've used get-bitcoin about a dozen times and each time has been flawless. except this last time.
i deposit on wednesday. i get a confirm of my deposit within an hour. and then nothing for hours. i inquire about my order just about 24 hours after receiving confirmation of my deposit. I was told my order was delayed b/c the person who was supposed to make the order was stuck on a plane for hours. Then my order still wasn't completed. I inquire again. I was told that they were now having internet connectivity issues.
Ok.
I then get an email overnight saying the price that i wanted to purchase at is not available and if I wanted my order filled at market price.
I replied with a YES. Now it has been about 12 hours since my reply and I haven't received anything since.
I've emailed twice now about my order and haven't received a response.
I am sure that they will straigten this out and my order will be completed. But it is starting to become a concern at this point.
edit - i feel confident my order is getting filled. i've been in contact with getbitcoin just now.

edit - still waiting on my order to get filled. it's been well over 48 hours. apparently, after my last email my issue has been escalated to a supervisor. no word from any supervisor as of yet.

edit - my order was filled. they had technical difficulties that were going on. they refunded the fees to me. and were very professional the whole time. i would not hesitant in using their service again. i'm confident this last time was just a hiccup.

I've used get-bitcoin now 2x and both times were flawless. First was a small amount, second was larger. Keep in mind it's not instant and it's best to leave 12-24 hours between deposit/email-scan and delivery. Also because of the delay the BT price shifts up or down. I've been satisfied with the purchase price on both occasions.

Both times I chose cash deposit at the local Chase branch.

Just want to thank them for a valuable service!

-Alex

Hey Everyone,

Tried a sell order theough get bitcoin for 60BTC cashout to WU from these guys, so I could buy some hardware from a local computer store.  

BTC where sent two days ago/ when I recieved order confirmation:

Congratulations - your GetBitcoin order has been placed. Your order number is: 6412
Please send payment ASAP: the sooner we receive payment, the sooner we can process your order!
You can send us payment with the Bitcoin software (bitcoin.org)! Our Bitcoin address is 1CkeK8eWSdGPYzUtFZdpKiShPMvBif1GGy.


Sent payment, still waiting for WU mtcn details, got a reply back from support saying the rate had dropped slightly, and to see if I wanted to go ahead at he current rate. Please see below:

Dear Wesley:

Thanks for using GetBitcoin! We have received your payment. However,
the price of Bitcoin is currently lower than 5.6 USD/BTC; should we
fill your order at the market price?


Which I've said yes go ahead straight away, about two mins after recieving email!

Still no reply and no MTCN details, making me worried a bit. Have asked for my coins back. Will let you know how it goes if I recieve them. Don't know whats taking so long, they claim 24 turn around.

Regards,
Wes.

I don't get this, OP please explain,

Two things:

1. I sent 60 btc and confirmed the current lower rate, of $5.52USD which equals $331.2USD converted.

Your WU fee = $20

And now you send me this below?  Money is short mate please explain.

Also WU transfers take about 2 seconds online....
 

Dear Wesley:

Thanks for using GetBitcoin! We've sold your Bitcoins, and are sending
a Western Union payment of $265 USD; the payment should arrive
tomorrow (Wednesday American time).

Hey everyone. Two big new changes we're making, starting today:

 - As some of you might have noticed, our customer service is slower than it used to be. We are, simply put, victims of our own success, and have had too many customers every day to deal with things as timely as we'd like to. So, we're bringing on two new full-time customer service people to deal with the load. This means that, as soon as we've gotten things up and running this week, emails to customer support, invoices for ACH payments, and confirmation of cash deposits should take minutes rather than hours during the business day. You can contact our new support people at support@get-bitcoin.com.

 - We've re-added Western Union as a form of payment. As this thread testifies, we've had problems with this in the past, so we've taken measures to ensure that payments are processed as soon as possible and within our 24-hour guarantee. Please do let us know if you've had any issues with our Western Union or other services.

Both excellent developments - glad to hear that you'll be increasing your customer service capacity! Although I had a pretty terrible first experience with get-bitcoin.com, I'll support any business that strives to improve itself for the good of their customers. I look forward to making a small order sometime in the near future.

- grahamgreene

I really wish there was a way, when selling coins, to lock in rates or trade in mtgox coupons... anything to hold the value of the coins from the time of sale.

I put in an order @ 5.4, by the time you guys got to it btc was @ 4.5. Not really your fault (other than the fact my first email reply was 36 hours after I sent the coins) but if your system was more automated or took USD vouchers I wouldn't be looking at hundreds of dollars in loss.

I've used GetBitcoin's services twice in the past week. Excellent service!

I think they might have been affected by MT GOX's 4 hour black-out overnight on the 20th.

I did a deposit into their Chase account yesterday and it's now past the 24 hour mark. Now the service charge will be waived.

But I offered them 2% service fee if they can fill it within an hour after the 24 hour mark. Will update....


Update: no response to my offer and it's past the 25 hour mark. Oh well, the fee will have to be waived. Would have liked for them to get a little something. Wonder what happened. I wish they would give straight answers like, "we had an issue but will fill your order in the next 4 hours" or something to that effect or the old fashioned, "we're experiencing technical difficulties."

Update2: heard from customer service - they are also in the dark as to what happened (hinted MTGox issue) but are working on getting things resolved. My hope is that overnight, it will be fixed and my coins with be in my account(without any fee subtracted since it's over the 24 hr mark). But they definitely need to have a plan in place to inform customers ASAP if there's going to be any delays and a reason why. Waiting in limbo with an information black-out is no fun at all. But not a deal breaker.

Update3: No bitcoins yet after 33 hours. No new information either. Emailed customer service again (w/ CC to orders and alicorn) at around the 32 hour mark asking what the issue is. No response yet to that latest email. They have been good when things were normal in the BTC market. But the latest MTgox outage must have had a profound effect on them and their system for transacting in bitcoins.

But I'm fairly confident that they will come through in the end. They've been reliable in past dealings.

Update4: BITCOINS ARRIVED! A little after the 38 hour mark which is pretty good considering the delay was due to the MT Gox outage as well as Tradehill shutting down operations. It appears things have been sorted out and looks to be back to normal.

Did a transaction today of a couple hundred dollars.

Get ready for this...

It only took under an hour. Yep. Under an hour from the time receipt of the emailed deposit slip scans were confirmed. (34mins to be precise.)

This is the fastest turn around to date for me. It used to take 16 to 20 hours.

They definitely are on the ball.  ;D

Just to keep people updated...

Did another transaction 2 days ago. They seem to be having a serious problem again. It's been over 48 hours and I still haven't received my bitcoins. I did a deposit to Chase bank. Emailed the scan of the deposit receipt as usual. Did everything correctly on my end.

So be careful. Ask if everything is all right before you use them to acquire bitcoins.

Will update this post if and when I get my bitcoins. And hopefully be able to report that they are back to normal operations.

EDIT:

Bitcoins finally came in. Just waiting for transaction fee to be refunded.

On a good note, they stated that they have rearranged their workflow to prevent this sort of incident from occurring in the future.

EDIT 2:

NO refund for transaction fee, yet. It's been over 48 hours. No acknowledgement of refund due me yet either. Was told today that it will be passed along to someone to address it.  

Did another transaction today via bank deposit to Chase.

Acknowledgement of email with deposit scan receipts was very quick.

Now, just waiting on BTC.

(Also waiting on refund of transaction fee from last order that got filled well after 24 hours.)

Will keep you updated.

EDIT: Bitcoins arrived within a reasonable time frame (about 7 hours). So things are back to normal.
Received an email that stated I should get my

refund

from last transaction at some point this evening.

EDIT2 : Evening came and passed and no refunded bit coins yet. Sent another message. Will keep you informed.

EDIT 3: Received the refunded bit-coins this morning. They had issues with Bank of America over the weekend which lead to delays in processing certain transactions.

Operations appear to be back to normal. One thing, though it might take them some time to sort things out, they do come through. Bitcoin market has many issues cropping up from time to time. The company (Get-Bitcoin) would do well to inform their customers promptly when an issue arises. Even if it means having boilerplate messages sent out in bulk. But the more transparency they present to their customers, the more patience and loyalty they will engender.

I still haven't received mine sadly. Early today they said they would be here today. It's getting pretty late. A week and a day is a little bit long :/

Edit: Got the coins today! now waiting on a refund.

I wouldn't hold your breath.  They offered me one and asked for a bitcoin address.  After giving it to them, they coins never showed up.  I don't really care.  I've since stopped using them.  

My biggest issue is that they always purchase coins way over the Mt. Gox price, which screws me up because it's so unpredictable.  I can only assume this is to make more money.  I'd be fine with them charging a higher commission, because I can calculate that.  But when the Mt. Gox high is $5.20 and they buy them at $5.50 and I'm expecting a certain amount of coins, it doesn't work.  Oh well.  I'd gladly go back to using them if they fixed this and were a little more professional.

Edit: Actually, a friend just told me that his recent order was much closer to the Mt. Gox price than I've had experience with.

SCAM


Good luck getting you coins If you already sent them money. They blamed me for my order taking too long. Im not even gonna bother asking for a refund. Fuck em.

Still no word from them.


SCAM

please write a review here.

http://www.thebitcoinreview.com/site.php?site_id=5

If get-bitcoin.com is indeed a scam, we will clearly mark the listing as such to let everyone know

thank you.

Sent in a review.


At this point ive almost mined 100$ worth of coins on my rig.

I notice the site has the alert:


Additionally, there is a new entry to the FAQ:


 - https://www.get-bitcoin.com/home/faq

That happened to my friend, who e-mailed them about it and big surprise, they haven't responded.

I use this service with direct bank deposit at Chase and previously Bank of America without any issues. This past month have been no exception. Expect service in 24 hrs usually coin sent in wee hours of the morning for some reason but it is what it is.

Red

i have used get-bitcoin dozens of times in the past few months. they have been great each time.
i've only had one problem and they were quick to resolve it and issue me a refund of fees.
i wouldn't hesitate to use them again and again.

The service now uses ZenDesk rather than e-mail for support.  That's a good move.  e-mail sucks for support once you try to support more than a dozen customers.

 - https://getbitcoin.zendesk.com/

That's not cool at all. You can't tell your GMail to never block or mark as spam e-mails from the tormail.net or safe-mail.net domains? That strikes me as just plain dumb.

Get-Bitcoin's ordering system could use a major overhaul or two. As a weekly get-bitcoin customer, myself, I'm getting tired of how poor this system is. Every time I use get-bitcoin, I think about a ton of ways I could start up a competing service and steal so much of their business! And that's not a good sign for the future of this shabby company.

Using gmail's "Not Spam" button you can retrieve a specific message from the Spam folder which will move it to the Inbox, but that is for "training gmail", and is an opaque process from there and is probably won't help much.  Additionally, a filter can be set up so that specific email addresses (like a bob@tormail.net) can be whitelisted (marked as "Never send to spam"), but there is not (to my limited knowledge of gmail) the ability to whitelist an entire domain.  (it will let you add the filter *@tormail.net it just won't actually whitelist an alice@tormail.net with that filter.)

e-mail sucks though and you are correct, that should not be the preferred method of contacting an organization.

I did two transactions with them last week.

Both done via cash deposit at Bank Of America with no set maximum for the bitcoin price. First time took under 4 hours. Second time took under 6 hours. And by that I mean from the time I emailed them the scans of the receipt until I got a notice that the order was filled.

It looks like they are really organizing things better. Going to continue to use them in spite of some of the hiccups in the past. Other than the stress induced by those incidents, they ALWAYS came through. And they always refunded the fee if they were past the 24 hour mark in filling the order.

After doing well over a dozen transactions with them, looks like I'm a customer to stay.  :)

I've been recommending them to acquaintances and members of other communities and they are also happy with the service, the simplicity and the fees.

As ever, I'll keep you posted with reviews for most of my transactions so you can gauge their improvement or issues.

BAD BAD BAD!
I got ripped 110$!
All the emails I get back from them all say
3 Emails from them...they all say the same thing.
Anyone got any idea how i can get my money back? I sent it with Dwolla

Dwolla sucks. They probably delayed your payment because it is Bitcoin related.

You think thats it?

There has not yet been a single report of someone's account-to-account payment being delayed by Dwolla when paid using the cash balance from the sender's Dwolla account.  Every such account-to-account transfer that is entered gets processed instantaneously (i.e., within seconds).  

Now when I send a payment to someone else and I don't have enough funds in my Dwolla account so I instead click the source: "bank account", then the transfer will show the status as pending until Dwolla does an ACH pull from my bank (minimum 3 day delay.)  That is not Dwolla's fault, that is the ACH network on which Dwolla uses.

Now the recent change that Dwolla made was to block the ability to send payments to certain recipients until a checklist of requirements (i.e., 30 days since Dwolla first transferred funds from you account, verify to Dwolla your SSN, enable Hub page) is first completed.  But if there is no block,then the transfer is instant -- Dwolla does not delay the payment.

So please, if you have specific information that describes where Dwolla is delaying payments please share the details, otherwise you are spreading misleading information.

Please log into Dwolla and click on the Payment activity tab (left side).  Then click on your transfer to Get-Bitcoin.  Then click on Details.
 - https://www.dwolla.com/activity

What does the status show?   If it says pending, then what does it show for "Funding source?"   If it doesn't say "Your Dwolla Balance" then what does it show for Date?

It sent from my dwolla balance at 4/23/2012 9:42:08 PM

https://bitcointalk.org/index.php?topic=77605.0

Wanna bet that the balance was a withdrawal from another exchange?

Ok, so if the status is "Sent" then Get-Bitcoin should definitely have it.  
Make sure to give them the transaction id:
It will show as: Transaction ID:nnnnnn

And the URL for them to see that would be:
 - https://www.dwolla.com/activity#moneyin/detail/nnnnnn/1

For you to see that it would be:
 - https://www.dwolla.com/activity#moneyout/detail/nnnnnn/1

Ask Get-Bitcoin what they show for the status on that.


Oops, so there is one report of "pending".  I somehow missed that while the other reports ended up not being "pending", the OP's specifically had pointed out as "pending".  So we'll hopefully learn what that was all about.  There aren't any other confirmations of this happening yet though.

Ok I emailed them saying i did NOT want to talk to a supervisor and gave them my dwolla ID.
That seemed to have worked because about 15 minutes later i got a email back saying that my order is now payed for and i should receive my btc in a few hours

I did get my bitcoin but they charged me the 5% fee even though it took over 24 hours.
Bitcoin Price: 5.1 USD/BTC
Bitcoin Bought: 21.56863 BTC
Transaction Fee (5%): 1.07843 BTC
Bitcoin Sent: 20.49020 BTC

Successful cash in the mail for a couple hundred. Received by them in first class mail on a saturday, BTC sent on Tuesday. I did not specify a max price, and purchase price was right at MtGox price. I'm happy.

I mailed a money order last Saturday and got my Bitcoins this morning:

Bitcoin Price: 5.09 USD/BTC
Bitcoin Bought: 6.87623 BTC
Transaction Fee (5%): 0.34381 BTC
Bitcoin Sent: 6.53242 BTC

Can anyone tell my if you need to show ID or anything when doing a bank deposit?

no, the bank doesn't ask for anything when you are making a deposit. just fill out the out of state deposit form, and give it and your cash to the teller. that's it. if they do ask for your ATM card or ID just tell them you don't have an account there and you are only making a deposit.

Well, I got a 2nd payment  ???
They sent it twice, What do I do?

Bitcoin Price: 4.97 USD/BTC
Bitcoin Bought: 22.08249 BTC
Transaction Fee (5%): 1.10412 BTC
Bitcoin Sent: 20.97837 BTC

Keep it. They have proven to be incompetent asshats. I'm still waiting almost 2 weeks now for a simple withdrawal. First contact took over 9 days. Maybe if they start losing money it'll get their attention.

Currently fighting to get my Dwolla order fulfilled. Paid 4/26 via my Dwolla funds (money I had in Dwolla), ticket logged 24hrs later, ticket eventually sent to "supervisor" to match my get-bitcoin.com order to my Dwolla payment. Note I put my get-bitcoin.com order number in the comment field of the Dwolla transfer also.

Two days later no further contact from get-bitcoin.com. Opened a new ticket using the 'no supervisor' suggestion from a previous post.


Update:
From "Hannah" @ git-bitcoin.com:
- "We were able to locate your payment. I've queued your order and it will be
 handled in the next batch. We apologize for any inconvenience."

Whoever "Hannah" is, is pretty quick on support replies, I'll give them that. The "supervisor" that they escalate tickets to however, I'm not even sure one exists.

I guess this is what I get for being lazy and trying to do everything electronically without making a trip out of the way to the bank. As of right now, I can't recommend paying using Dwolla. Previous posts show that using Money Order, Cash, and Bank Transfer are the most reliable methods.

Update 2:
Almost a week after placing my order, I finally received my coins. Sadly I missed the nice sub $5 USD prices, ended up at $5.16 by the time it finally processed. Also still charged their commission even though it took a week instead of 24hrs.

Thanks.  I've seen other site offer this option but I don't wna tany hassle, if you know what I mean.

Looks like they temporarily discontinued Bank deposit for both Chase and Bank of America. Hope it comes back as that was one of the easiest methods.

EDIT: ok, the cash deposit method is back up.

Details?

As a follow up to my last post, I finally got word back from the "supervisor" my original ticket was sent to. He apologized and gave a seemingly legit reason. I accepted the apology and will give them a try again in the future once my Dwolla account (which I am starting to hate also) has a 30 day history so I can send people my money from my available balance.

https://get-bitcoin.com  +1

just bought bitcoins worth $1200. nice transaction and the operators are very helpful including Thomas. will buy again with high confidence.

recommend get-bitcoin.com

I had a few successful purchases from Get-Bitcoin.com recently. :)

I have been waiting for a week now to get my money back.  I'm literally pleading with them in the support forums.  No response at all in the last 2 days.  Furious at myself for losing so much money with them but they seemed legit from the forums.  Now feeling like I was majorly scammed, sick to my stomach.

Hoping the will make things right.  Will let everybody know how it turns out, thanks.

have a little patience they have some problems with i don't know what developer. my exchange took 3 days last time i did it because of that

They aren't a scam. They'd be crazy to as Tom's info and pictures are plastered all over the web.

I am still waiting for my withdrawal a month later...

They always have a bunch of excuses as to why they couldn't do this or that. Every time I've dealt with them they have some problem. They hired "support" but that person doesn't have to authority to do anything but menial support questions. Anything dealing with money has to gho through Tom, who is too busy to be running this site.

It's pretty obvious at this time he either lost interest in get-bitcoin or is simply overwhelmed, but at that point Tom, you need to stop accepting peoples money. Until things get straightened out.

Still no idea when or how I will ever get my money back.  I guess if his name and picture are all over the web hiring a lawyer is an option although I'd probably end up spending about the same as what I've lost.  God what a nightmare...

You don't need a lawyer assuming it's less than $10,000 USD. These matters are what small claims court is for. Since he operates Nationally, you can most likely file in your state. Meaning he will have to travel there for court or risk a default judgment.

Thanks so much you for your help.  That is exactly what I'll do if I don't get at least a response by Monday.  Still a long haul getting anything back (I can just imagine trying to explain to the proverbial 70 year old judge what this service does) but maybe will at least get a reaction.  I have nothing to lose at this point.  It's a pretty helpless feeling... just a horrible way to treat other human beings.  I definitely should have been smarter using a new service like this for the first time and am mostly angry at myself, still its sickening losing money like this and I hope no one else has this experience (at least with this particular vendor).

what is the amount involved?

It doesn't matter what the amount is.  I don't want to associate my username with my order as with this guys track record I wouldn't put retaliation past him. When I had a lower amount delayed by hours Jeremy West of spendbitcoins.com apologized profusely and got the matter taken care of asap with excellent communication the entire time. Now this guy doesn't even reply to support concerns within the week. He has no business handling other peoples money.

It might seem like I'm overreacting with legal action, but consider, Thomas L. McCabe has issued me a worthless check and has since stopped all communication and will not issue valid repayment. I have learned not to delay in situations like this and to file suit ASAP. The best part? I was never supposed to receive a check in the first place as I had selected the cash option on the sell form.

I had an incident that took much longer to receive payment (with Jared Kenna of tradehill) and never even consider legal action. Why? Because he wasn't completely full of shit and excuses like Thomas L. McCabe.

One thing I have learned and will repeat for a lifetime. Never do business with the incompetent Thomas L. McCabe.

yea it's sucks when people don't answer at all. I suggest you keep your temper and your finger cross and your exchange will be done eventually.

Thomas told me that he has some management problems and he will take care of this situation

Thank you.  Definitely the pathetic pleading every eight hours approach hasn't borne much fruit ;-)

The amount was $4000.

I've made over $7000 in deposits with Get-Bitcoin in the last year and they have been flawless in their transactions and communications.

When ever a rare issue did arise it was usually with their deposit options and I switched to cash or moneyorder until my favorite Bank Of America deposit option returned.

It has now returned and with even more options from banks to 7-11. Who could ask for more. Hell, even WallyMart is in the mix with a one hour turn around.

These guys run a top shelf service IMHO. In my case they always make the purchaser's options and service foremost in their business practices.

Thank you Get-Bitcoin.

Bikerbum

it's great to hear that. i never had any issues regarding btc purchase with them so any advice will be helpful also a staff member will be nice have here

The New cash deposit system takes a long time to get deposit instructions. They will have to fix that. (And yes, I checked bulk/junk email.)

EDIT: They're doing much better now. The automated system has a few hiccups every now and again but you can get your BTC within an hour of depositing cash.

Attempted to buy via cash in mail; did not receive bitcoins. This is not necessarily their fault (the money could easily have been lost in the mail) but if many users report similar outcomes then in aggregate this may indicate a problem.

Update: 'bitcoin listtransactions' reveals that I actually did receive the bitcoins some time ago, but the order page (example, not mine (https://get-bitcoin.com/orders/10000)) has not been updated to reflect this.

Anybody know what happened to the get-bitcoin order system. Past couple of weeks keep getting "encountered an error" message and a "We are aware of the problem and will be looking into it" statement just under that. I've e-mailed them numerous times and have gotten no responce other than a help ticket number e-mail responce.
Have they gone belly up or is it a problem on my end? I've tried depositing with Bank of America and Wells Fargo and the Walmart option and get the same error.
Anybody know what's up? It used to be flawless.Thanks in advance.

Bikerbum

I've been trying to get their attention turned to a transaction which failed 3 months ago. Is there a way to get in contact with a higher up?

I used this service a long time but this last transaction has really bummed me out. What is so ridiculous is that I offer proof no transaction occurred and apparently no one is even looking at their tickets. I have not once heard a response with any relevance to my case in 3 months.

some leads, looks like he's been cleaning house. He removed a lot of info about himself from the web and seems to have been kicked off/fired from some of his interest groups. tom.mccabe@singinst.org is most recent email I could find.

http://rationalfuturist.com/where-to-find-me/
http://worldtransformed.com/wt1/our-thinking-transformed/thomas-mccabe/