Bitcoin Forum

Economy => Service Discussion => Topic started by: Crindon on December 19, 2013, 04:50:14 PM



Title: Bter.com cannot withdraw currency/funds
Post by: Crindon on December 19, 2013, 04:50:14 PM
Is anyone else having trouble withdrawing currencies out of Bter.com?

I am getting this message:

http://i43.tinypic.com/10hr2gm.png

I've contacted support and admin and still have not received a response.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bittencoin on December 19, 2013, 07:49:01 PM
same here, it has been a couple of days, my error code starts with WDC, but can't withdraw any other type of coins.  Some people have error codes start with QRK or other abbreviations.

they are not answering support emails.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 19, 2013, 08:59:38 PM
Same here, error codes starting with BTC and CNY while trying to withdraw BTC.
I am sick of all those crappy exchanges.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bittencoin on December 20, 2013, 07:32:47 AM
Has anyone got bter to solve this problem yet?

I am starting to get antsy, as I have over 10btc stuck in bter and not able to withdraw.  They have not answered their emails and their QQ support is useless, they don't even understand (or pretend to not understand) a simple request to address the problem, even after giving them simple english descriptions. 


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 20, 2013, 07:45:27 AM
Has anyone got bter to solve this problem yet?

I am starting to get antsy, as I have over 10btc stuck in bter and not able to withdraw.  They have not answered their emails and their QQ support is useless, they don't even understand (or pretend to not understand) a simple request to address the problem, even after giving them simple english descriptions. 
I saw someone reporting success after using google translate to speak chinese to the QQ support (shame they don't even speak english...).
I also Pmed the bter accounts in this forum without any luck.
I don't even have QQ installed so didn't try.
Would you please report your results if you do ?

I am also starting to  :-\


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bittencoin on December 20, 2013, 08:06:40 AM
I just got a qq support message from them in chinese, the translation said that I have an account imbalance of almost 4000WDC.  I had not sold or withdrew anywhere near that amount at the time the error occurred.  So if I understand it right, they are freezing my balance because they managed to screw up their ledger sheet somehow. 


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 20, 2013, 09:48:26 AM
I have the same issue here. 2 days, 5 emails, no answer.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 20, 2013, 09:57:10 AM
I just got a qq support message from them in chinese, the translation said that I have an account imbalance of almost 4000WDC.  I had not sold or withdrew anywhere near that amount at the time the error occurred.  So if I understand it right, they are freezing my balance because they managed to screw up their ledger sheet somehow. 

So, they may have been hacked/screwed/scammed and we are paying the price.
Great.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 20, 2013, 09:59:26 AM
anyway they used to reply in english and pretty much quickly, had a few issues in the past and they were promptly sorted out, this silence is starting to worrying me too.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: altsay on December 20, 2013, 10:02:26 AM
Do you get the error on the very withdrawal page, or when trying to withdraw?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: rototo on December 20, 2013, 10:08:19 AM
Hi,

I try to write in simplified chinese, nothing.

I will continue posting messages as long as they didn't fund my alt-coins worth 2-3 BTC ( 4-5 BTC when the problem occurs), et I don't recommend this exchange at all.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 20, 2013, 10:08:40 AM
after submitting withdrawal both on btc and ltc:

here the last message:

Funds error, please contact admin, error code:BTC-xxxx--yy--z.zzz

hid the numbers, but that's the kind of message.

just wrote another email


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 20, 2013, 10:09:39 AM
Same error here, and 2,5 BTC there.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 20, 2013, 10:24:20 AM
user freeworm here on the forum seems to be working for bter, I tried to contact him here too. hope it'll come back with some news. they have always been fair and honest. hope they confirm their reputation.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: sumantso on December 20, 2013, 11:17:12 AM
Getting the same error. Waiting for reply.

I just got a qq support message from them in chinese, the translation said that I have an account imbalance of almost 4000WDC.  I had not sold or withdrew anywhere near that amount at the time the error occurred.  So if I understand it right, they are freezing my balance because they managed to screw up their ledger sheet somehow. 

So, they may have been hacked/screwed/scammed and we are paying the price.
Great.


Thats scary.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 20, 2013, 11:48:28 AM
user freeworm here on the forum seems to be working for bter, I tried to contact him here too. hope it'll come back with some news. they have always been fair and honest. hope they confirm their reputation.


Do you mean he replied you ? I also sent a PM to him and the other bter accouns here at btctalk. None of them replied.
I also installed QQ and added the contacts from it's chinese web site,  the first contact seems to be a 13 years old boy by the information in his profile, ... I added all the accounts there and none of them was online at the time of writing this, will check later.

BTER always worked fine for me and (despite the low volume) was a nice exchange.
Let's have some patience, but everything points to an unhappy ending.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: sumantso on December 20, 2013, 01:40:09 PM
Can we get somebody who can speak Chinese? I guess that is the only way to solve it.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 20, 2013, 02:23:46 PM
Maybe posting in the chinese section of bitcointalk we can get some feedback from people that have talked to bter support ?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Crindon on December 20, 2013, 07:48:39 PM
Still others have been having issues:

http://quark.freeforums.net/thread/1007/problem-withdrawing-bter


Title: Re: Bter.com cannot withdraw currency/funds
Post by: freeworm on December 20, 2013, 09:42:15 PM
Hi,

Bter.com is verifying the agreement of the funds transfer-in/out and trading records.
Please send an email to "support@bter.com" if you cannot make a withdrawal due to a "fund error".
There's a large volume of customer requests, please be patient.

It would be faster if you use QQ (http://www.imqq.com/) to contact our customer representatives at

QQ1: 930670188
QQ2: 930625188
QQ3: 417677728
QQ4: 1091544692
QQ5: 2795309276
QQ6: 2753561485


Best,
Lin


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bittencoin on December 20, 2013, 11:42:09 PM
OK, I got this issue resolved.  It is a bter bug and not something that had to do with having oversold the balance.  I knew that there was no way that I oversold my balance.  

What you should do to resolve this is to install the imqq (do it on a computer that you don't use to trade your coins if you don't trust the QQ program to not steal your info).

add all those bter support QQ IDs to your contact and wait for the China working hours to IM them, IM the QQ IDs that show that they are online (green dot status).  Some of the support people understand English OK, but most don't understand English at all and rely on the translator to understand the message.  So, keep your IM messages short and simple, tell them that you have a coin withdraw problem. Tell them your account ID and tell them your error message (don't worry about hiding the error code, I think they are just your transaction balances).  

If you are lucky, a competent person will take your account ID and your error code and tell you that you have an account imbalance of a coin type and that you need to "top up" with a certain amount of that coin.  If you are not lucky, you will exchange several messages before you get passed to a competent person.

You can use your current BTC balance to buy that amount of coins or you can transfer in the required amount (buy/transfer in a little more just to be sure).  

If you are brave and have a large reserve of fund, you can just buy/transfer in the coin that is giving you the error message to increase your balance until the error is resolved.  This way, you don't have to wait for support.

After that, the error/bug will be fixed and you will be able to transfer out your coins.  They make it sounds like you have a negative balance, but you don't, it is just some bug that they have.  You don't actually lose any coin after you "top up", you can just transfer out the balance after the bug is fixed.  


Title: Re: Bter.com cannot withdraw currency/funds
Post by: sumantso on December 21, 2013, 05:06:22 AM
I actually tried the solution. I bought up DTC to the required amount but still shows the same error.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: infinitybo on December 21, 2013, 01:25:53 PM
@sumantso try to contact staff on IRC channel.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: sumantso on December 21, 2013, 03:59:38 PM
@sumantso try to contact staff on IRC channel.

What is the irc address?
I tried on qq. I managed to get QQ2 who asked for my account and the error code. But then left it hanging. Lets see if it gets resolved tomorrow.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 21, 2013, 09:38:51 PM
Hi,

Bter.com is verifying the agreement of the funds transfer-in/out and trading records.
Please send an email to "support@bter.com" if you cannot make a withdrawal due to a "fund error".
There's a large volume of customer requests, please be patient.

Thanks for explaining freeworm.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 21, 2013, 11:34:44 PM
fix the bug dang it! I can't withdraw at all. my funds are trapped in Bter too. I emailed support.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bittencoin on December 22, 2013, 04:08:48 AM
New withdrawal error

"Too many tries, please try again later"

I have not withdraw any coin today. Unless they mean too many people are trying to withdraw.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Taxidermista on December 22, 2013, 11:15:41 AM
OK, I got this issue resolved.  It is a bter bug and not something that had to do with having oversold the balance.  I knew that there was no way that I oversold my balance.  

What you should do to resolve this is to install the imqq (do it on a computer that you don't use to trade your coins if you don't trust the QQ program to not steal your info).

add all those bter support QQ IDs to your contact and wait for the China working hours to IM them, IM the QQ IDs that show that they are online (green dot status).  Some of the support people understand English OK, but most don't understand English at all and rely on the translator to understand the message.  So, keep your IM messages short and simple, tell them that you have a coin withdraw problem. Tell them your account ID and tell them your error message (don't worry about hiding the error code, I think they are just your transaction balances).  

If you are lucky, a competent person will take your account ID and your error code and tell you that you have an account imbalance of a coin type and that you need to "top up" with a certain amount of that coin.  If you are not lucky, you will exchange several messages before you get passed to a competent person.

You can use your current BTC balance to buy that amount of coins or you can transfer in the required amount (buy/transfer in a little more just to be sure).  

If you are brave and have a large reserve of fund, you can just buy/transfer in the coin that is giving you the error message to increase your balance until the error is resolved.  This way, you don't have to wait for support.

After that, the error/bug will be fixed and you will be able to transfer out your coins.  They make it sounds like you have a negative balance, but you don't, it is just some bug that they have.  You don't actually lose any coin after you "top up", you can just transfer out the balance after the bug is fixed.  

And what is the amount in question? The last numbers in the error code? I have: FTC-1304--23--0.8996 so do I have to buy 0.8996 FTC to solve the problem?

EDIT: That didn't work. I buy 3 FTC but the error remains.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: sumantso on December 22, 2013, 01:50:56 PM
I tried a WDC partial withdrawl and it worked. I will list in detail what I did.

At first I got an error code DTC 1577 - xx-yy. Not knowing whether x or y or both is the missing amount, I bought up the sum. Then I tried again and again error code showed up (with the values mentioned slightly less). One of the posters had mentioned that withdrawl magically worked the next day so I thought maybe they need some time to 'refresh'

Early next day I contacted them through QQ. I got a response asking for account id and error code. I provided them those and then they stopped replying. Today I checked my account and saw DTC amounting to xx (the middle number) has been deducted from my account. I then tried a partial WDC withdrawl and it worked.

I would like to suggest against keeping funds on Bter. It is succeptible to MitM attacks; technically even bitcointalk is more secure.

Wait, but they do have 2FA - but there's a catch. Sometimes it gets disabled for no reason. It happened to me once and somebody went into account and used my funds to trade with himself and clean out my balance. I lost quite a lot of WDCs, FTCs and LTCs. When I complained to bter I received a very heart warming reply, 'Sorry for your loss' ::)

For some reason I seem to be on the receiving end of exchanges. Coins-E stole 12k PXCs, Bter lost me quite a big amount and even cryptsy misplaced 0.2 BTCs a few days back and now claim it is fixed. The exchange situation regarding alts is a joke.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Crindon on December 22, 2013, 02:08:58 PM
New withdrawal error

"Too many tries, please try again later"

I have not withdraw any coin today. Unless they mean too many people are trying to withdraw.

Were you able to try again and were successful? What was the time frame?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Crindon on December 22, 2013, 02:13:09 PM

And what is the amount in question? The last numbers in the error code? I have: FTC-1304--23--0.8996 so do I have to buy 0.8996 FTC to solve the problem?

EDIT: That didn't work. I buy 3 FTC but the error remains.

You may wish to try 30 FTC, then sign out of your account and sign back in and try the withdrawal again.

If that doesn't work, maybe try sending 30 FTC from your wallet to your Bter.com account, then try the withdrawal again.

You may end up with "Too many tries, please try again later."


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 22, 2013, 03:25:22 PM
I'm still stuck in the funds error situation. I'll try the solution via QQ later. anywayn this has been really bad managed! can't believe been stuck for a week!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arceny on December 23, 2013, 09:10:54 AM
I have tha same problem, support@ does not answer.

Quote
Funds error, please contact admin, error code:BTC-5351--0--0.037

 ??? ??? ???


Title: Re: Bter.com cannot withdraw currency/funds
Post by: rototo on December 23, 2013, 09:34:54 AM
Hi,

Now it's about 2 weeks I have some alt-coins that disappeared on Bter during deposit,
I'm still waiting to have my real balance online.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arceny on December 23, 2013, 10:11:19 AM
I asked support in QQ about this problem, and thay send me this:

Quote
Bter交易平台客服①    11:31:01
用户 BTC 出入资金统计结果:

 可用余额:  0.1903
挂单锁定余额:  0.0000
总计余额:  0.1903
充值金额:  10.0142
正在提现金额:  0.0000
已经提现金额:  2.8266
已经买入:  0.9728
已经卖出:  7.9738
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  10.987
提现 + 已经卖出:  10.8004


(充值 + 已经买入 + 推广佣金)10.987 - (提现 + 已经卖出)10.8004 = 0.1866

总计余额 = 0.1903

This looks like an error in trading software and disbalance of amounts. They deduct 0.0037 BTC from my account and now withdraw is Ok.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 23, 2013, 06:39:52 PM
So, they only reply to QQ?
I sent many emails to support@bter.com and got no replies yet and I still can't withdraw.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 23, 2013, 11:47:51 PM
been trying to contact support via QQ for the last 5 hrs, yet no answer, maybe they still have to wake up.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 24, 2013, 10:23:35 AM
This is what they answered me using QQ :
Quote
用户 CNY 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0149
挂单锁定余额:  0.0000
总计余额:  0.0149
充值金额:  0.0000
正在提现金额:  0.0000
已经提现金额:  0.0000
已经买入:  13996.7654
已经卖出:  14635.503
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  13996.7654
提现 + 已经卖出:  14635.503

用户 YAC 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0095
挂单锁定余额:  0.0000
总计余额:  0.0095
充值金额:  5010.1912
正在提现金额:  0.0000
已经提现金额:  149.8370
已经买入:  465.744
已经卖出:  5527.0563
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  5475.9352
提现 + 已经卖出:  5676.8933

No idea what it means at all ...
More than a week with my funds locked with no reason at all.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 25, 2013, 02:44:11 AM
I was able to get in touch with someone on QQ, he/she told me there was an imbalance of xxx btc,. (i have more than that), yyy ltc (I have more than that) and zzz xpm (I didn't have any of them). So I bought the zzz amount of XPM... problem is still there. Then he/she sent me the list of my trades.. (what should I do with them?? not clear to me). I'm still waiting for someone who speaks a better english to let them know the problem and have it sorted out.



Title: Re: Bter.com cannot withdraw currency/funds
Post by: Arbitrageur on December 25, 2013, 04:21:16 AM
they just stole some of my money and still I can't withdraw!! instead of correcting the funds error issue they shaved a lot of BTC and LTC I had on my account. This is fucking insane!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: justmyname on December 25, 2013, 05:05:21 AM
This is what they answered me using QQ :
Quote
用户 CNY 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0149
挂单锁定余额:  0.0000
总计余额:  0.0149
充值金额:  0.0000
正在提现金额:  0.0000
已经提现金额:  0.0000
已经买入:  13996.7654
已经卖出:  14635.503
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  13996.7654
提现 + 已经卖出:  14635.503

用户 YAC 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0095
挂单锁定余额:  0.0000
总计余额:  0.0095
充值金额:  5010.1912
正在提现金额:  0.0000
已经提现金额:  149.8370
已经买入:  465.744
已经卖出:  5527.0563
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  5475.9352
提现 + 已经卖出:  5676.8933

No idea what it means at all ...
More than a week with my funds locked with no reason at all.




Users CNY access funding statistics:

Username: -
Email: -
Available Balance: 0.0149
Pending locking balance: 0.0000
Total balance: 0.0149
Recharge Amount: 0.0000
The amount of cash being mentioned: 0.0000
The amount of cash already mentioned: 0.0000
Has bought: 13996.7654
Has been sold: 14635.503
Promotion Commission: 0.0000
+ + Has bought recharge commission: 13996.7654
+ Has been sold to cash: 14635.503

User access to capital YAC statistical results:

Username: -
Email: -
Available Balance: 0.0095
Pending locking balance: 0.0000
Total balance: 0.0095
Recharge amount: 5010.1912
The amount of cash being mentioned: 0.0000
The amount of cash already mentioned: 149.8370
Has bought: 465.744
Has been sold: 5527.0563
Promotion Commission: 0.0000
+ + Has bought recharge commission: 5475.9352
+ Has been sold to cash: 5676.8933


Title: Re: Bter.com cannot withdraw currency/funds
Post by: gabrielknight on December 25, 2013, 11:27:24 AM
freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks


Title: Re: Bter.com cannot withdraw currency/funds
Post by: kohonez on December 25, 2013, 09:10:06 PM
freeworm can you please fix my account?
i got this error:

Funds error, please contact admin, error code:QRK-4858--319--0.0555

my username: p2pguy

Thank you!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: king_pin on December 26, 2013, 02:15:51 PM
@freeworm
I have the same problem trying to withdraw from Bter. It gives me the following error:
Quote
Funds error, please contact admin, error code:CNC-4962--332--0.2367

My user is: alexbg21

I receive the same error for BTC or MMC withdraws.

Thank you.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 26, 2013, 02:56:17 PM
freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks
It will get worse when you want to withdraw ...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 26, 2013, 10:35:10 PM
why Bter is using QQ crap? QQ app can't be even installed correctly on my windows machine. it seems to require old visual studio libs.
I guess I can't never get out my coins from Bter until I figure out how to install QQ? dang!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 26, 2013, 11:27:31 PM
Okay, I got QQ installed. There are 6 QQ numbers for the support? which one should I use?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 27, 2013, 04:03:24 AM
Support sux to the max ;D, never helped me. Wait for over 8 days now! (send 3 mails!)

I found a relative Soloution, but a bad one. (maybe it helps some people)

After i read about the deposit idea, i tried to reverse engineering the code.
You could reduce the Amount, but in my case ist extreme high.
Starting with Code
ZET-11041--2732--0.2754
ZET-11041--2731--0.2753(selled 200 ZET)
ZET-11041--2727--0.2743(selled 2200 ZET)
ZET-11041--2727--0.2743(boughtback  2200 ZET)
ZET-11041--2727--0.2743 (you see the code stays low when you buy them back)
ZET-11041--2693--0.2663 (selled 48000 ZET)
ZET-11041--2599--0.2456 (bought back 45000 ZET)

So there are 2 problems
1. i need to sell and buy back 5,4 mio Zet??? , - yeah wtf i never ever had so much!  :( (this will cost over 0,5btc fees !!!)
2. i wil loose extreme value when i try this with other market participants.

Soloution, Set Order that arent filled, and buy them myself (same with sell).
Like this the loss is minimal (as possible, but still high in because of fees).
And likely i need a second account to do this. You can buy and sell from your own account ;D
At the End it will cost me 15% of my 4000 USD, but better then 100% Loss (never replying  Customer Service)

I will try to sell and buy my 19K several times, hopefully i will reach 0 to solve the bug, then i will close the account (cash out this Extortion shit "service")

I would like to hear if someone tried this too.
I will report if it works or not later, over 200x isnt done fast  :(

EDIT:
ireached now
ZET-11041--1098--0.0607
i come closer, but wtf  seems like i traded 600k so far (in 19k steps!!!!).
, i will laugh hard when i am done and http://www.cryptocoincharts.info/v2/markets/show/bter is refreshing,

Edit: holy crap , i needed 5 hours to trade 1,2 Mio ZET withmyself (i had only 1 BTC and 19000 Zet Traded back and forth...)
Now i was able to withdraw also my other coins (BTC,LTC,IFC and ZET).
I paid ~0,6 BTC of Fees !, but better than a 4,5 BTC loss overall.

I hope this helps you out. This is the second time i figured out how to solve Bter problems,  i wont use this crap again with Kilo-$ i think.
They arent professional and trustwothy. So Trading is only in very small amounts advised. Every day could be the last day you have the power over your money. you risk these funds every day.
It is like russian roulette, but the made in china version ;D


Title: Re: Bter.com cannot withdraw currency/funds
Post by: entropi on December 27, 2013, 09:11:37 AM
Hi,

Bter.com is verifying the agreement of the funds transfer-in/out and trading records.
Please send an email to "support@bter.com" if you cannot make a withdrawal due to a "fund error".
There's a large volume of customer requests, please be patient.

It would be faster if you use QQ (http://www.imqq.com/) to contact our customer representatives at

QQ1: 930670188
QQ2: 930625188
QQ3: 417677728
QQ4: 1091544692
QQ5: 2795309276
QQ6: 2753561485


Best,
Lin

Hi,
I can't withdraw TAG at the moment. When can I withdraw? Your support emails not respond!
Thank you.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 27, 2013, 09:38:38 AM

Hi,
I can't withdraw TAG at the moment. When can I withdraw? Your support emails not respond!
Thank you.

Hello,

Bter is know for its really rare support answers. Most people NEVER get help.
That is why i wrote my soloution i found above.

greetings


Title: Re: Bter.com cannot withdraw currency/funds
Post by: fkinglag on December 27, 2013, 04:00:41 PM
freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks
It will get worse when you want to withdraw ...


Really? Looks like I shouldn't have put all my eggs in one basket. Don't trust BTer or any of the market-trading sites because you never truly know....

I just got a qq support message from them in chinese, the translation said that I have an account imbalance of almost 4000WDC.  I had not sold or withdrew anywhere near that amount at the time the error occurred.  So if I understand it right, they are freezing my balance because they managed to screw up their ledger sheet somehow. 

So, they may have been hacked/screwed/scammed and we are paying the price.
Great.


For all we know something could have happened over the holidays this week!

freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks

I've been having problems trying to Deposit, as well.

Waited over 16 hours since depositing twice.
My deposit has been confirmed in the altcoin's blockchain, too. So what gives, right?  ???

Sent two emails and I figure nobody is there to reply or read them. I really don't want to use a third-party messenger program just to try and get in contact with them. I'll just hold and then take my funds else where once I get the opportunity.

A third email will be sent later this evening and in all-caps in an attempt to get their attention.  ;D


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 27, 2013, 04:20:47 PM
okay, Use QQ guys, They will get back to you if you use QQ to contact them. but they don't seem to speak english. make short  easy sentences and they will answer somewhat in weird way like previous post. make sure you have installed visual studio redistributable 2008 sp1 (http://www.microsoft.com/en-us/download/details.aspx?id=5582 (http://www.microsoft.com/en-us/download/details.aspx?id=5582)) on your windows machine or else QQ will fail to launch.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 27, 2013, 05:35:02 PM
okay, Use QQ guys, They will get back to you if you use QQ to contact them. but they don't seem to speak english. make short  easy sentences and they will answer somewhat in weird way like previous post. make sure you have installed visual studio redistributable 2008 sp1 (http://www.microsoft.com/en-us/download/details.aspx?id=5582 (http://www.microsoft.com/en-us/download/details.aspx?id=5582)) on your windows machine or else QQ will fail to launch.

So, you where able to withdraw ?
The QQ message I received was useless to solve the problem, still stuck.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 27, 2013, 06:23:49 PM
Ben  12:42:41 AM
Hi

Are you able to help me with this withdraw error on bter...

Funds error, please contact admin, error code:LTC-7407--1317--25.0592

bter2  12:47:52 AM
wait  a  moment
Ben  12:48:12 AM
ok

bter2  12:50:59 AM
Put your Bter account to send to me, I help you with your query

Ben  1:15:48 AM
Beave162

sorry, I missed your last message

bter2  1:25:01 AM
good
You wait

Ben  1:25:16 AM
ok
Ben  2:06:18 AM
any luck?

bter2  2:23:27 AM
System data display
:Your account funds imbalance, you need to use 1316.6215 LTC to balance it

bter2  2:24:33 AM
I think you need a copy of your transaction details to check, because this is a lot of money




THIS IS NOT ACCEPTABLE... I really hope they come back with a VIABLE solution fast.  They are basically telling me I need to give them 26k USD for their incompetence. I have no problem going on a campaign making sure everyone knows they are a SCAM.  What a black eye for crypto...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 27, 2013, 06:44:18 PM
THIS IS NOT ACCEPTABLE... I really hope they come back with a VIABLE solution fast.  They are basically telling me I need to give them 26k USD for their incompetence. I have no problem going on a campaign making sure everyone knows they are a SCAM.  What a black eye for crypto...
This.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bitcoinbill on December 27, 2013, 07:48:11 PM
I, too, am unable to withdraw funds.

When I try and withdraw my BTC and PTS I get this error message: Funds error, please contact admin, error code:LTC-*****--*--*.***
Anyone else have this problem? They won't reply to my emails! This is absurd!!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 27, 2013, 11:42:07 PM
guys didnt you learn from my story? ::)
You have 2 options, let your money hang in the air and let them fuck up your nerves (becuase they dont answer you).

or use my method, invest some hours to  get your money and never use them again!!!
You dont need 26k , you need approx 1k or 0,5k and produce 26k of trading volume.
then yuou will be able to release your funds like i did. That makes only sense when your Funds are higher than the amount you will be loosing by trading fee's. Also try this better at night or when little trading is happening (relative big spread of buy sell offers)
so nobody is buying your offer (if your fast you need 3-4 sec to buy them back).

Also sending huge amounts or withdraw huge amounts is every time a bad idea! always make sure the first transaction (deposit or withdraw)
is a small amount to test the function of the site.
Secondly in the future be always sure your amount NEVER exceeds the limit you feel worry or getting mad if you get scammed
by (Bter,Cryptsy,BTC-e mt.gox, Coins-e) (At the Moment Bitstamp is the last company which didnt scammed me yet. anyway i will reduce my funds there to, back to oldschool offline wallets...)


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 28, 2013, 12:41:02 AM
guys didnt you learn from my story? ::)
You have 2 options, let your money hang in the air and let them fuck up your nerves (becuase they dont answer you).

or use my method, invest some hours to  get your money and never use them again!!!
You dont need 26k , you need approx 1k or 0,5k and produce 26k of trading volume.
then yuou will be able to release your funds like i did. That makes only sense when your Funds are higher than the amount you will be loosing by trading fee's. Also try this better at night or when little trading is happening (relative big spread of buy sell offers)
so nobody is buying your offer (if your fast you need 3-4 sec to buy them back).

Also sending huge amounts or withdraw huge amounts is every time a bad idea! always make sure the first transaction (deposit or withdraw)
is a small amount to test the function of the site.
Secondly in the future be always sure your amount NEVER exceeds the limit you feel worry or getting mad if you get scammed
by (Bter,Cryptsy,BTC-e mt.gox, Coins-e) (At the Moment Bitstamp is the last company which didnt scammed me yet. anyway i will reduce my funds there to, back to oldschool offline wallets...)

I have tried that technique, and it has costed me a lot of money already.  The only way bter can make this right is to refund my trading fees for this complete and utter BS I have gone through.  Again, ALL completely their fault.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 28, 2013, 02:00:47 AM
Yes all their fault, but their dont care. That is the problem/ your problem.

could you post the codes where you start, how much you traded and what the code is now?
Then i can try to estimate what is left. Also what value is on you Bter account overall? (to estimate if its worth)
Also i hope you traded only with yourself.

Dont think Bter will help you or give you the fees back.
In my case for my oldest problem over 2 months had passed, i dont expect to recieve an answer.
Also my method works only and makes sense when you finish it till you can withdraw again.
Stopping halfway , and saying it doesnt work is not correct.

greetings


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 28, 2013, 03:00:32 AM
China1  9:09:15 PM
用户 LTC 出入资金统计结果:

用户ID:   7407
用户名:   Beave162
Email:   aococ555@gmail.com
可用余额:   122.1561
挂单锁定余额:   2.3749
总计余额:   124.531
充值金额:   5236.8342
正在提现金额:   0.0000
已经提现金额:   6165.1688
已经买入:   8678.4339
已经卖出:   8924.9115
推广佣金:   0.0000
充值 + 已经买入 + 佣金:   13915.2681
提现 + 已经卖出:   15090.0803

(充值 + 已经买入 + 推广佣金)13915.2681 - (提现 + 已经卖出)15090.0803 = -1174.8122

总计余额 = 124.531
账不平,需补1299.3432个LTC
账不平不能提现
Ben  9:10:28 PM
what does this mean?

You are trying to steal LTC from me?

This is YOUR error... not mine!
Ben  9:12:56 PM
It goes away as I make more trades!!!  See it doesnt make sense!!
Ben  9:14:28 PM
What are you going to do?????
China1  9:21:02 PM
The account is uneven, not to mention now
Ben  9:21:52 PM
THAT IS NOT MY FAULT!!  YOU ARE STEALING MONEY FROM ME
China1  9:22:02 PM
The above statistics you send money, you can see the income and the account balance, a discrepancy
Ben  9:22:25 PM
That is YOUR ERROR not MINE!!!
China1  9:22:56 PM
We just give you money, not a penny of your button
双语对照
Ben  9:23:59 PM
What?

Ben  9:25:05 PM
How are you going to fix YOUR error that is costing me money??
China1  9:29:08 PM
Funding statistics you owe money
Need to mention now Ping Zhang
Ben  9:29:58 PM
Ping Zhang?

How much do you think I owe?!?
China1  9:32:34 PM


Ben  9:33:19 PM
1300 LTC??
I will post this online so everyone knows you are a complete scam... understand?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 28, 2013, 03:03:05 AM
The error code now: Funds error, please contact admin, error code:LTC-7407--1297--8.5131


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 28, 2013, 03:39:39 AM
The error code now: Funds error, please contact admin, error code:LTC-7407--1297--8.5131

Hello,
One thing is sure, the customer service wont help you. (chatlog is a proof what i said)
But that is not enough, if you want help i need more information:

Did you sell and buy it yourself?

How much BTC do you have on you account?

Wow much LTC do you have on your account?

How much is your account worth?

what was the first error code?

How much did you sell?

what was the code after that then?

please answer every question if you want serious help.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 28, 2013, 04:26:33 AM
The error code now: Funds error, please contact admin, error code:LTC-7407--1297--8.5131
wow, that is a lot of money. I really need to learn Chinese to talk to these support guys. communication was near impossible.
I think they meant that my problem was handed over to technical staff but what I got from the QQ was :
"
Bter support 1  8:08:23 PM
I have to pay for technical staff to handle,

"


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 28, 2013, 04:36:00 AM
42.845 LTC on my account...
I am screwed... the last number goes down .01 with every 42 LTC trade I make


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 28, 2013, 05:28:51 AM
42.845 LTC on my account...
I am screwed... the last number goes down .01 with every 42 LTC trade I make

sorry but like this i will not help you  :-\. i asked for full information. But when i must search the chunks like a puzzle
for YOUR problem i think i will pass. I mean i use my time for free.

greetings and good luck. or feel free to answer my questions if you decide otherwise
Learning chinese will take more time than some hours.
Even when you learned, you will see they will tell you on chinese language they wont help you ;)

The error code now: Funds error, please contact admin, error code:LTC-7407--1297--8.5131
wow, that is a lot of money. I really need to learn Chinese to talk to these support guys. communication was near impossible.
I think they meant that my problem was handed over to technical staff but what I got from the QQ was :
"
Bter support 1  8:08:23 PM
I have to pay for technical staff to handle,

"


Do you have the same Problem?  I will help if i get the information need i asked in my post before. Greetings


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 28, 2013, 05:57:57 AM
Bter support 1  7:44:49 PM
用户 WDC 出入资金统计结果:

用户ID:   2112
用户名:   -

可用余额:   2.9322
挂单锁定余额:   0.0000
总计余额:   2.9322
充值金额:   31376.9257
正在提现金额:   0.0000
已经提现金额:   0.0000
已经买入:   991.128
已经卖出:   32663.1384
推广佣金:   0.0000
充值 + 已经买入 + 佣金:   32368.0537
提现 + 已经卖出:   32663.1384

(充值 + 已经买入 + 推广佣金)32368.0537 - (提现 + 已经卖出)32663.1384 = -295.0847

总计余额 = 2.9322
账不平,需补298.0169个WDC
Bter support 1  7:52:08 PM
WDC funding statistics you, show the need to fill298.0169个WDC

Not to mention the account
taenaive  9:42:25 AM
The fund is full WDC 298.26 now in account taenaive
用户ID:   2112
用户名:   -


Hello,
One thing is sure, the customer service wont help you. (chatlog is a proof what i said)
But that is not enough, if you want help i need more information:

Did you sell and buy it yourself? YES

How much BTC do you have on you account? 1.04

Wow much WDC do you have on your account? I have WDC 298.0622

How much is your account worth? more than 1 BTC

what was the first error code?  error code:WDC-2112--298--0.9257

How much did you sell? I sold and bought 100

what was the code after that then? error code:WDC-2112--298--0.9089

please answer every question if you want serious help.
Are you working for Bter?
OK, I answered all of your question. I need serious help.
thanks


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 28, 2013, 06:45:05 AM

Did you sell and buy it yourself? YES

How much BTC do you have on you account? 1.04

Wow much WDC do you have on your account? I have WDC 298.0622

How much is your account worth? more than 1 BTC

what was the first error code?  error code:WDC-2112--298--0.9257

How much did you sell? I sold and bought 100

what was the code after that then? error code:WDC-2112--298--0.9089

please answer every question if you want serious help.

Are you working for Bter?
OK, I answered all of your question. I need serious help.
thanks

No i am not working for Bter, they scammed me too. I figured out the method to unlock the account bug with a trick.
They made me loosing 0,6 BTC.

Ok thx for answering Questions. Important is how much worth your account is, and how much it will
potentially cost to release the funds but my method.

So based on your info so far.
error code:WDC-2112--298--0.9257
error code:WDC-2112--298--0.9089 (selled 100 WDC)

You must approximatly trade 168x 100 Wdc to yourself for releasing the funds.
Better Trade 17x 1000 WDC to yourself, so its faster.
1000 Wdc are approx 0,66 BTC, so you have enough BTC on your account, but you need also 1000 WDC for the trading.
The overall fees for this task might be ~0,23 BTC (based on 11,22 BTC trading Volume)
If you your account is really only 1 BTC worth then you proapbly loose ~23%.
Anway your Issue is damn smaller then mine was. So you are lucky (i must trade over 1,2 Mio Zet=63 BTC, several hours trading)

Could you report what the code is when you sell and buy 1000 WDC?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 28, 2013, 07:03:21 AM
well, I got this msg from QQ just now.. hope it resolve when I wake up tomorrow.

taenaive  1:11:18 AM
when can I withdraw my coins? I have a enough fund in WDC now.

Bter support 1  1:18:35 AM
技术人员比较忙,可能处理的慢些,你需要耐心等待
Technical staff is busy, may slow down, you need patience



Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 28, 2013, 08:00:55 AM
lucky when...
But they said before they want get paid.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: RedHat on December 28, 2013, 12:19:33 PM
I got this message

Funds error, please contact admin, error code:CNY-4879--2233--7.4693

How to know the amount of CNY I have to buy back?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: taenaive on December 28, 2013, 03:18:57 PM
well, I got this msg from QQ just now.. hope it resolve when I wake up tomorrow.

taenaive  1:11:18 AM
when can I withdraw my coins? I have a enough fund in WDC now.

Bter support 1  1:18:35 AM
技术人员比较忙,可能处理的慢些,你需要耐心等待
Technical staff is busy, may slow down, you need patience


Ok, I woke up and found that it was resolved by Bter taking my 298.0x WDC coins.
I was able to withdraw and no more errors. Got my BTC back. Yay!
I am not sure I really owe them or not. They believe that I got extra coins during the trade.
I think this might have happened when I did LTC/WDC direct trade instead of going through straight BTC trade. But again, I don't recall any extra amount popping up during the trade.

Wow what a journey...Bter, fix the system! this was really waste of my time.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 28, 2013, 03:48:17 PM
So if I have 2.2434 BTC in my account and I see this error, what do I have to buy/sell in order to GTFO of bter ?

CNY-4507--637--4.3484



Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 28, 2013, 04:00:14 PM
well, I got this msg from QQ just now.. hope it resolve when I wake up tomorrow.

taenaive  1:11:18 AM
when can I withdraw my coins? I have a enough fund in WDC now.

Bter support 1  1:18:35 AM
技术人员比较忙,可能处理的慢些,你需要耐心等待
Technical staff is busy, may slow down, you need patience


Ok, I woke up and found that it was resolved by Bter taking my 298.0x WDC coins.
I was able to withdraw and no more errors. Got my BTC back. Yay!
I am not sure I really owe them or not. They believe that I got extra coins during the trade.
I think this might have happened when I did LTC/WDC direct trade instead of going through straight BTC trade. But again, I don't recall any extra amount popping up during the trade.

Wow what a journey...Bter, fix the system! this was really waste of my time.

THEY ARE SCAM ARTISTS! You don't know if you owe them or not? Best case scenario (give them benefit of the doubt): their trading system is messed up, and YOU have to pay the price. They don't make the correction until it matters--all the crypto prices go up. I apparently will be fine and dandy if I pay them 1300 ltc! Are you serious? They have scammed me of about $5000 USD. Look up what scam artists do. They build your trust just enough before taking you when it matters the most.

I don't believe there was an error in their trading system.  I would have noticed 1300 LTC extra in my account even a long time ago.  It really is a moot point. They are perfectly ok with STEALING money from you. Hold your funds hostage until you pay the ransom. Do not deal with these mother f(*#@. 


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 28, 2013, 04:13:40 PM
UPDATE:

Just looked at my account... all of my funds have been cleared... they literally just STOLE the money from me and zeroed out my account... What I had left is 28000 YAC and 41 LTC.  I started off yesterday, before all the trading debauchery to get around THEIR 'alleged' error, with 74000 YAC and 32 LTC. 


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 28, 2013, 05:39:25 PM
UPDATE:

Just looked at my account... all of my funds have been cleared... they literally just STOLE the money from me and zeroed out my account... What I had left is 28000 YAC and 41 LTC.  I started off yesterday, before all the trading debauchery to get around THEIR 'alleged' error, with 74000 YAC and 32 LTC.  

This is the exact reason why i dont wanted to wait and trust the customer service.
One gets lucky, two must pay. It is fact they have a Database error like Cryptsy where some people
could withdraw more coins than they actually have. But they wont tell you. They try to escape the situation by just scamming the usual customer.

I must recommend to not use them again, and withdraw all what you can.

Do you remember the chance yesterday when i offered you my help?
(not answering my simple questions was the fault...)


So if I have 2.2434 BTC in my account and I see this error, what do I have to buy/sell in order to GTFO of bter ?

CNY-4507--637--4.3484



You could install QQ (use other PC) and try your luck with the customer service.
Or you could answer my questions if you dont trust them.
https://bitcointalk.org/index.php?topic=377452.msg4179893#msg4179893


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 28, 2013, 07:48:34 PM
UPDATE:

Just looked at my account... all of my funds have been cleared... they literally just STOLE the money from me and zeroed out my account... What I had left is 28000 YAC and 41 LTC.  I started off yesterday, before all the trading debauchery to get around THEIR 'alleged' error, with 74000 YAC and 32 LTC.  

This is the exact reason why i dont wanted to wait and trust the customer service.
One gets lucky, two must pay. It is fact they have a Database error like Cryptsy where some people
could withdraw more coins than they actually have. But they wont tell you. They try to escape the situation by just scamming the usual customer.

I must recommend to not use them again, and withdraw all what you can.

Do you remember the chance yesterday when i offered you my help?
(not answering my simple questions was the fault...)


So if I have 2.2434 BTC in my account and I see this error, what do I have to buy/sell in order to GTFO of bter ?

CNY-4507--637--4.3484



You could install QQ (use other PC) and try your luck with the customer service.
Or you could answer my questions if you dont trust them.
https://bitcointalk.org/index.php?topic=377452.msg4179893#msg4179893

Not answering your simple questions?  You little stuck-up low-life.  I lost tons of money following your advice.  I transferred more coins from Cryptsy to BTER to try to buy and sell to myself.  Dont listen to X68N... he is uneducated. I would have lost all my money and wasted more time buying and selling due to the fees. I don't need you to perform simple math for me you piece of crap.  I would have just lost all my money in fees and would have lost even MORE time on top of it.

For the educated... do not transfer more coins to BTER.  Transfer everything out of BTER.  They will do it again.  The little scam artist cowards will not learn.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 29, 2013, 04:09:58 AM
Does anyone have an idea on what has caused these errors? I am thinking that there was a glitch for perhaps a day or two...  I am trying to pinpoint the issue for one of the customer support people to solidify my case.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 29, 2013, 06:33:59 AM
Does anyone have an idea on what has caused these errors? I am thinking that there was a glitch for perhaps a day or two...  I am trying to pinpoint the issue for one of the customer support people to solidify my case.

you are just ignorant.
Everyone can understand it when you ask a question again i answered a post before.
Bter had a Database fuckup where some people could withdraw more than they have(exploiting the funds of other people)!
This means: in the sum there are coins missing on their servers. The result is other clients  have the negative balances.

So please stop talking emotional shit and stay by the facts.
You are just lying or did something serious wrong.
I told from the start how my soloution works, and what the loss is (~20%).
The other option was trust the Bter support - what you did = Loss 50%.
So this means for an "educated"* person like you, my soloution was worse than trusting Bter. Mmmh simple math, sounds legit  ;D
Also attacking the only person which had a soloution seems very clever.

*arrogant


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 29, 2013, 08:40:22 AM
Does anyone have an idea on what has caused these errors? I am thinking that there was a glitch for perhaps a day or two...  I am trying to pinpoint the issue for one of the customer support people to solidify my case.

you are just ignorant.
Everyone can understand it when you ask a question again i answered a post before.
Bter had a Database fuckup where some people could withdraw more than they have(exploiting the funds of other people)!
This means: in the sum there are coins missing on their servers. The result is other clients  have the negative balances.

So please stop talking emotional shit and stay by the facts.
You are just lying or did something serious wrong.
I told from the start how my soloution works, and what the loss is (~20%).
The other option was trust the Bter support - what you did = Loss 50%.
So this means for an "educated"* person like you, my soloution was worse than trusting Bter. Mmmh simple math, sounds legit  ;D
Also attacking the only person which had a soloution seems very clever.

*arrogant

I lost 100%. Stop posting you moron.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 29, 2013, 01:49:00 PM
I feel sorry for your loss.
i am not part of the mormon community.



Title: Re: Bter.com cannot withdraw currency/funds
Post by: uranian on December 29, 2013, 02:51:03 PM
Same problems...just tried to transfer some TAG out of BTER, I get this message:

TAG withdrawal is disabled 因技术维护,虚拟币提取暂停,感谢您谅解和支持。 (Because of technical maintenance, the virtual currency extract pause, thank you for your understanding and support.)

It seems all the altcoin exchanges are very crappy, I've had more than a couple of problems with Cryptsy, too. Which means there's a big opportunity for someone to put together a decent exchange, and make an honest living without trying to scam their customers. From reading around the problems on BTER have been ongoing for a month...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: entropi on December 29, 2013, 07:47:21 PM
Same problems...just tried to transfer some TAG out of BTER, I get this message:

TAG withdrawal is disabled 因技术维护,虚拟币提取暂停,感谢您谅解和支持。 (Because of technical maintenance, the virtual currency extract pause, thank you for your understanding and support.)

It seems all the altcoin exchanges are very crappy, I've had more than a couple of problems with Cryptsy, too. Which means there's a big opportunity for someone to put together a decent exchange, and make an honest living without trying to scam their customers. From reading around the problems on BTER have been ongoing for a month...
+1


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Nagle on December 29, 2013, 08:27:46 PM
It seems all the altcoin exchanges are very crappy, I've had more than a couple of problems with Cryptsy, too. Which means there's a big opportunity for someone to put together a decent exchange, and make an honest living without trying to scam their customers.
Stealing money from Bitcoin suckers seems to be much more profitable. Especially since many Bitcoin users are doing something shady, and won't go to the cops or courts to get their money back.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bitcoinbill on December 29, 2013, 08:57:45 PM
Still no reply from this fucking site. How do they get off not replying to paying customers?

I have 3.5 BTC stuck. I hope they make this right, soon.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: IsaacGoldbourne on December 30, 2013, 12:19:36 AM
My withdrawal has been pending for several days now, still no message of what is causing all of this BS?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: RedHat on December 30, 2013, 01:55:48 AM
You have to wait for them to fix - if this's an error...... No answear is BTER's style. I never received any reply from them - not only this case


Title: Re: Bter.com cannot withdraw currency/funds
Post by: ethernno on December 30, 2013, 03:54:12 AM
https://bitcointalk.org/index.php?topic=389591.0

IF YOU WANT LOST YOUR MONEY, TRADE AT BTER.COM


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 30, 2013, 01:19:40 PM
i cant help when they blocked an altcoin for maintaince, or stucking withdraws.

Only if you get an error code while trying to withdraw.
You can try to speak through the instantmessager "QQ" in chinese language to them (use google translate, short sentences)

greetings


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 30, 2013, 08:45:43 PM
DON'T LISTEN TO X68N.  He is mentally retarded.  They have translators too.  It is better to speak to them in English and let them translate.  Avoid using ambiguous words and sentences.  I must say, = even though I have been able to communicate with a friendly representative, I'm afraid no solution has been found.  He has sent me .txts of all my deposits, withdrawals, and trades, but he wants me to find out where the error occurred and then he will push through a request to correct it.  I don't know how I could go about finding what went wrong unless I know maybe a date associated with the error code or how the hell it came about.  It is obviously something wrong with their system.  It isn't like so many customers saw a flaw and tried to scam them.  I believe the error code started popping up when this post was created (18 December).

It really smells like their trading platform or whatever had a bug, and they go to the users to STEAL--best case scenario.  I want to emphasize... my funds are now all ZEROED out.  If I deposit 1000 litecoins right now, they will make those disappear to cover the losses as if it was my fault.  They stole 28,000 yacoins (on top of the litecoins I had) when the error was for litecoins.  I have lost $5000 USD in coins for the prices at the time.

However, I deserve to lose all coins I lost by following X68N's advice.  That was stupid.  Please go away you parasite.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: uranian on December 30, 2013, 09:11:57 PM
i did just manage to get my money out of bter, as BTC, by selling the TAG i bought there (losing 10% on the way), then transferring out the BTC. so give that a try, if you've got funds stuck there too.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bitcoinbill on December 30, 2013, 09:41:36 PM
I currently have .52 BTC and 100 PTS stuck in the account. When I try and withdraw either, I get this message: Funds error, please contact admin, error code:LTC-50824--1--1.862

Any idea what I could do to get my money out?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 31, 2013, 01:42:56 AM
You can try what uranian did?  Or just wait.  You may have to give them time to steal your 1 LTC you deposited.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on December 31, 2013, 02:48:05 AM
I currently have .52 BTC and 100 PTS stuck in the account. When I try and withdraw either, I get this message: Funds error, please contact admin, error code:LTC-50824--1--1.862

Any idea what I could do to get my money out?

yes, read the pages 3+4+5 of this thread. then you know.

greetings


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on December 31, 2013, 03:02:27 AM
I currently have .52 BTC and 100 PTS stuck in the account. When I try and withdraw either, I get this message: Funds error, please contact admin, error code:LTC-50824--1--1.862

Any idea what I could do to get my money out?

yes, read the pages 3+4+5 of this thread. then you know.

greetings

You won't quit will you?  Don't listen to X68N.  Everyone report this little prick.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cryptrol on December 31, 2013, 10:20:03 AM
I have been talking to the qq representatives and managed to solve my problem. It took days, patience and money ( had to pay 0.07 BTC) but I am out. So I advice everyone to talk to the qq numbers posted in this thread, they will tell you you have to be credited some coins because your accounts are out of balance, if you agree they will credit you and then you can withdraw.
Obiously, I will not use this exchange again, and take note about one important thing  SSL IS NOT WORKING, so your credentials are likely to be stolen.
Take care, most alts exchanges nowadays are crappy or even scammy.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Armchair Miner on December 31, 2013, 11:56:28 PM
i did just manage to get my money out of bter, as BTC, by selling the TAG i bought there (losing 10% on the way), then transferring out the BTC. so give that a try, if you've got funds stuck there too.

I just tried that, sold all my WDC off yet still couldn't get 1 BTC out, same error message, starting with the WDC-XXX-YYY-ZZZ


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on January 01, 2014, 12:00:18 AM
I currently have .52 BTC and 100 PTS stuck in the account. When I try and withdraw either, I get this message: Funds error, please contact admin, error code:LTC-50824--1--1.862

Any idea what I could do to get my money out?

yes, read the pages 3+4+5 of this thread. then you know.

greetings

You won't quit will you?  Don't listen to X68N.  Everyone report this little prick.

why are you so ignorant? you should be reported.
Bter stole your Money, and now you are angry that i didn't help you? (everyone just read what happend...)
everyone could decide what to do, listen to you to trust Bter support and loosing 100%.
Or listen to me how to be able to withdraw.
Everyone who could read has the chance to understand this.

greetings and happy new year.

i did just manage to get my money out of bter, as BTC, by selling the TAG i bought there (losing 10% on the way), then transferring out the BTC. so give that a try, if you've got funds stuck there too.

I just tried that, sold all my WDC off yet still couldn't get 1 BTC out, same error message, starting with the WDC-XXX-YYY-ZZZ
It doesnt work like this!!! I would give you the advice try to buy them back before the price changes.
Man, why can't people just read?!
 If you want help you should answer the questions i posted in thre sites before.
greetings


Title: Re: Bter.com cannot withdraw currency/funds
Post by: ethernno on January 02, 2014, 06:25:06 AM
Read This:

https://bitcointalk.org/index.php?topic=389591.0

BTER.COM -> SCAMMERS!!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Armchair Miner on January 02, 2014, 01:45:39 PM
X68N, Sorry for misunderstanding, I didn't read your post before, I took what seemed a simpler/shorter/cheaper solution by uranian. Now I read your post and you make sense. I think I can do what you did. If it still doesn't work, I'll give you the data.

Greetings, and thanks for your detailed report above.

i did just manage to get my money out of bter, as BTC, by selling the TAG i bought there (losing 10% on the way), then transferring out the BTC. so give that a try, if you've got funds stuck there too.

I just tried that, sold all my WDC off yet still couldn't get 1 BTC out, same error message, starting with the WDC-XXX-YYY-ZZZ
It doesnt work like this!!! I would give you the advice try to buy them back before the price changes.
Man, why can't people just read?!
 If you want help you should answer the questions i posted in thre sites before.
greetings

[/quote]


Title: Re: Bter.com cannot withdraw currency/funds
Post by: ethernno on January 02, 2014, 06:07:20 PM

Starting my campaing to let all know the true.

BTER.COM = SCAM


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on January 03, 2014, 03:52:16 AM
X68N, Sorry for misunderstanding, I didn't read your post before, I took what seemed a simpler/shorter/cheaper solution by uranian. Now I read your post and you make sense. I think I can do what you did. If it still doesn't work, I'll give you the data.

Greetings, and thanks for your detailed report above.

i did just manage to get my money out of bter, as BTC, by selling the TAG i bought there (losing 10% on the way), then transferring out the BTC. so give that a try, if you've got funds stuck there too.

I just tried that, sold all my WDC off yet still couldn't get 1 BTC out, same error message, starting with the WDC-XXX-YYY-ZZZ
It doesnt work like this!!! I would give you the advice try to buy them back before the price changes.
Man, why can't people just read?!
 If you want help you should answer the questions i posted in thre sites before.
greetings

[/quote]

The soloution of uranian is the same as mine, the differnce is that his account was charged with less
pseudo "negative balance". Some have less percentage than others.
For your info, the codes dont have any personal informations encoded.
It is very important that you trade only with yourself.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: fenghush on January 03, 2014, 02:07:42 PM
I figured out that the "negative" balance of whatever coin must go in fees so bter can even it out with whomever suffered loss. It's tedious task unless you have btc to buy whatever coin to generate high enough fees to cover up the balance by trading yourself, just be careful with the pricing and I hope your negative balance coin is low in trade volume. It took me 38 trades of 600NEC coins to buy/sell myself with 1NEC fee to cover up 38NEC "negative balance"

It looks as if bter restored an earlier database backup which caused all these issues, unless it happens again it should be safe to trade there but with caution.
Hope it helps and best of luck.

Code:
2014-01-03 22:32:35 	Sell 	NEC/BTC 	0.000130 BTC 	247.077000 NEC 	0.0321 BTC
2014-01-03 22:31:57 Sell NEC/BTC 0.000130 BTC 336.153000 NEC 0.0437 BTC
2014-01-03 22:30:24 Buy NEC/BTC 0.000141 BTC 584.000000 NEC 0.0823 BTC
2014-01-03 22:30:24 Sell NEC/BTC 0.000141 BTC 584.000000 NEC 0.0823 BTC
2014-01-03 22:29:34 Sell NEC/BTC 0.000141 BTC 585.000000 NEC 0.0825 BTC
2014-01-03 22:29:34 Buy NEC/BTC 0.000141 BTC 585.000000 NEC 0.0825 BTC
2014-01-03 22:28:52 Sell NEC/BTC 0.000141 BTC 586.000000 NEC 0.0826 BTC
2014-01-03 22:28:52 Buy NEC/BTC 0.000141 BTC 586.000000 NEC 0.0826 BTC
2014-01-03 22:28:00 Buy NEC/BTC 0.000141 BTC 587.000000 NEC 0.0827 BTC
2014-01-03 22:28:00 Sell NEC/BTC 0.000141 BTC 587.000000 NEC 0.0827 BTC
2014-01-03 22:27:09 Buy NEC/BTC 0.000141 BTC 588.000000 NEC 0.0829 BTC
2014-01-03 22:27:09 Sell NEC/BTC 0.000141 BTC 588.000000 NEC 0.0829 BTC
2014-01-03 22:25:52 Sell NEC/BTC 0.000141 BTC 589.000000 NEC 0.0830 BTC
2014-01-03 22:25:52 Buy NEC/BTC 0.000141 BTC 589.000000 NEC 0.0830 BTC
2014-01-03 22:25:01 Sell NEC/BTC 0.000141 BTC 590.000000 NEC 0.0832 BTC
2014-01-03 22:25:01 Buy NEC/BTC 0.000141 BTC 590.000000 NEC 0.0832 BTC
2014-01-03 22:24:09 Buy NEC/BTC 0.000141 BTC 591.000000 NEC 0.0833 BTC
2014-01-03 22:24:09 Sell NEC/BTC 0.000141 BTC 591.000000 NEC 0.0833 BTC
2014-01-03 22:23:15 Buy NEC/BTC 0.000141 BTC 592.000000 NEC 0.0835 BTC
2014-01-03 22:23:15 Sell NEC/BTC 0.000141 BTC 592.000000 NEC 0.0835 BTC
2014-01-03 22:22:29 Sell NEC/BTC 0.000141 BTC 593.000000 NEC 0.0836 BTC
2014-01-03 22:22:29 Buy NEC/BTC 0.000141 BTC 593.000000 NEC 0.0836 BTC
2014-01-03 22:20:34 Sell NEC/BTC 0.000141 BTC 594.000000 NEC 0.0838 BTC
It sucked, suffer bit of loss but at least in the end I managed to withdraw my bitcoins from there. Really wished I could just give them those damn NEC coins or to even be able to get in touch with them which has proven to be as difficult as trying to arrange an orgy with Angela Merkel, I mean come on, how hard is it to serve your users for the same problem over and over,, even out the balance let them be on their merry way.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: forgotmypants on January 03, 2014, 06:02:43 PM
I just checked my BTer account and suddenly they changed my WDC deposit address to something else.
I don't get errors when trying to sync anymore, but my 50 wdc are gone!!!

I send them a support e-mail 24 hours ago and no response.
Anyone with any updates? Freeworm is not responding to my PM as well.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: forgotmypants on January 03, 2014, 06:49:20 PM
If i am reading the blockchain info correct
BTER transferred my worldcoin  (57 exact) and other peoples coins to the following address

My 57 coin deposit:
http://wdc.cryptocoinexplorer.com/tx/fa9c95b01a476007f7e2e8178591e45e18654d11b9c065a7ffe11ff592d6caa9#o1

Transferred to:
http://wdc.cryptocoinexplorer.com/address/WXBnQ2ERKeSg4uLVJK9D6KsTgghXu6GxGU

Something fishy is going on here. That address is receiving payments from 500 and 1000 WDC for the last day.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on January 04, 2014, 11:28:27 AM
I just checked my BTer account and suddenly they changed my WDC deposit address to something else.
I don't get errors when trying to sync anymore, but my 50 wdc are gone!!!

I send them a support e-mail 24 hours ago and no response.
Anyone with any updates? Freeworm is not responding to my PM as well.

If Bter subtraceted your coins already than they are lost.
fenghush followed my advice and was able to withdraw (with a loss).
That is always better than 100% loss.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: forgotmypants on January 04, 2014, 04:59:20 PM
I just checked my account and my Worldcoin balance got restored!
I got them back, no response from freeworm or support e-mail but at least they gave them back to me!

So i am glad that they are not scammers after all, just a software bug or something.



Title: Re: Bter.com cannot withdraw currency/funds
Post by: Armchair Miner on January 04, 2014, 10:20:30 PM
They must have given you my coins.

They took them from my account overnight. But at least I am able to withdraw, slowly, now.

I just checked my account and my Worldcoin balance got restored!
I got them back, no response from freeworm or support e-mail but at least they gave them back to me!

So i am glad that they are not scammers after all, just a software bug or something.




Title: Re: Bter.com cannot withdraw currency/funds
Post by: RedHat on January 06, 2014, 03:35:59 AM
Still no reply from BTER. I think I lost my coins, no hope to get them back


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Armchair Miner on January 06, 2014, 06:24:44 AM
The only reason they want to talk to you on QQ is to get you consent to "balance account", that is, to take your coins. The QQ support will have trouble getting in touch with the "technical personnel" but they will get in touch soon enough so the next day your coins they deem you owe them, will be gone.

I know for 90% sure that their estimate of coins you owe them is flawed, because I had 2 completely inconsistent amounts quoted in two consecutive days. The second day the amount owed DOUBLED, even though I added coins to the exchange and did very little trading.

"Do not add coins if you can't withdraw from BTER" - it will only hurt you.

I don't want to investigate this further, just cutting my losses and have withdrawn most of my coins. IMO bter did not have malicious intent, it is just that running an exchange and being attacked by all kinds of thieves is over their heads, and they want to compensate by taking definite amounts from the customers.

Does not bode well for their self-image. Do they not trust themselves enough to just eat up the loss and improve their defenses, so in the future they will be profitable?

Tells me how much of my coins they will see in the future.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on January 06, 2014, 07:38:39 AM
do you have seen the problem also on a new account?
If they steal from new accounts to, it is clear it wasnt only 1 problem (maybe exploit is still active).

After i read your post it seems so.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Armchair Miner on January 06, 2014, 11:43:32 AM
Have not tried with a new account, but my account had fresh coins on it, either less than 3 weeks old OR even less than 1 day old.

After they took all the coins I had, I still had to use your method (from this thread, above) to reduce the "owed amount" to zero. The middle number YYY in the withdrawal error message COIN-XXX-YYY-ZZZ is the amount of COIN they deem you owe them ("owed amount") and must pay through trade fees.

do you have seen the problem also on a new account?
If they steal from new accounts to, it is clear it wasnt only 1 problem (maybe exploit is still active).

After i read your post it seems so.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: warmking on January 06, 2014, 12:51:47 PM
hello,guys.

i helped two friends solve their bter.com issues, i am chinese ,have no communicate problems with bter.com QQ suport.BTW,QQ is most popular chating app in china,over 100 million people use it every single day.

so, 1 of 2 friends ,he is in  deposit trouble, missing 3 deposits,about 3000 CNC. it is simple ,i got his bter ID, the nomber of missing CNC,time of deposits,and the pictures about the deposits(they dont accept the blockchains link,its weird).then problem solved.

next is not so lucky ,he has the same problem like u guys .when he withdraw, showed "Funds error, please contact admin, error code:DOGE-107199--2296037--33.462" ,i contact the QQ suport ,he told me,according to datebase, my friend deposit doge=4740279.5997,buy doge=2141352.3918,withdraw=1300000.0000,sell=7877628.986,nomally ,if u dont left coin in ur account, deposit+buy ==withdraw + sell. but now,withdraw + sell-(deposit+buy)=2295996.9949,so the 2295996.9949 doge is extra coins which is not belong to my friend.he needs to return the extra coins back .my friends should check his deposit,withdraw ,and trade history.

when i asked QQsuport how did that happen ,and why ,he just did not answer me .i guess,maybe they made a misstake,or it is a system bug that he does not want me know.

anyway , i think it is clear, you guys have the same problem should check on ur account ,see if there are extra coins u sold. the number is red down there like DOGE-107199--2296037--33.462"

i hope these information will help u guys .but i am gonna tell u guys ,this website is not good ,even chinese people like me dont trust them well. if anyone needs some help in  communication with bter QQsuport.PM TO ME, or email to :1716786153@qq.com.  i ll see what i can do .


Title: Re: Bter.com cannot withdraw currency/funds
Post by: MPOE-PR on January 07, 2014, 03:24:50 PM
Nasty stuff. Still no statement/verifiable mail/notice from them? If the likelihood of losing your stuff wasn't enough, pull out for the sake of not supporting the notion that zero communication is fine and dandy.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: RedHat on January 08, 2014, 10:15:25 AM
Next is not so lucky ,he has the same problem like u guys .when he withdraw, showed "Funds error, please contact admin, error code:DOGE-107199--2296037--33.462" ,i contact the QQ suport ,he told me,according to datebase, my friend deposit doge=4740279.5997,buy doge=2141352.3918,withdraw=1300000.0000,sell=7877628.986,nomally ,if u dont left coin in ur account, deposit+buy ==withdraw + sell. but now,withdraw + sell-(deposit+buy)=2295996.9949,so the 2295996.9949 doge is extra coins which is not belong to my friend.he needs to return the extra coins back .my friends should check his deposit,withdraw ,and trade history.
I got the error for CNY-AAA-BBB-CCC .... tried to sell my LTC to AAA but still could not withdraw ...., How ever CCC become lower. Will make more tradings for CCC become 0. Hope everything will be fine :D I have only 16LTC held by BTER. After made some trades, it becomes 20.XX :D


Title: Re: Bter.com cannot withdraw currency/funds
Post by: X68N on January 10, 2014, 01:55:01 PM
LOL, why do most people censor their codes? I wrote they have nothing personal encoded.
without exact numbers we cant estimate your potential loss  :)


Title: Re: Bter.com cannot withdraw currency/funds
Post by: aorith on January 10, 2014, 10:47:26 PM
fking bter...!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: frobley on January 13, 2014, 04:47:08 PM
bter can suck my balls, locking withdrawals  ::)
exchanged btc back to exact same shitcoin @ 6% gain aaaaand out -> bye bye forever!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: kebab77 on January 13, 2014, 05:26:22 PM
Can't withdraw BTC or LTC right now


Title: Re: Bter.com cannot withdraw currency/funds
Post by: boniggy on January 13, 2014, 06:39:56 PM
I just withdrew 500k DOGE's but i cant withdraw my BTC. I got my DOGEs pretty fast.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: oscurito23 on January 13, 2014, 08:26:24 PM
Please read the historical mails before answering such nonsense.

It is IMPOSSIBLE missing 45 YAC and 0.2 BTC and that can be seen only with the historical withdrawals.

If you are a different person so far responded to my emails please escalate my case to the appropriate parties.

This is starting to be inadmissible.

At the end I will have to raise my case publicly in bitcointalk to take me seriously.

Please I want a solution.

thanks

regards


2014/1/13 Bter.comSupport <support@bter.com>

Dear Sir,
I have checked your account and found two records with issue(7679 YAC 0 -45.2973  and 7679 BTC 0.1406 -0.2087 ), which means your have got extra 49.2973 YAC and 0.2087 BTC from us due to system error.


If you agree to let us deduct the extra coin from your account, please contact me ( bter.com) via skype or email us. Then We will deduct the  amount  directly upon your notification.

Note: you must have a balance no less than the extra coins ,as suggested in the error message (the second number in your error message).



The funds error was caused in your trading process when an order was placed and fullfilled but the funds were not deducted from your balance. Now we need to correct your coin balance according to our accouting summary based on all your deposit/withdraw and trading activaties. Please make sure you have enough coin balance in your account and let us correct it. After it's corrected you can do withdrawal normally without any problem any more.


Yours sincerely
Service Support
 
Hello,

This does not help me if my balance falls to 0.

I would be willing to have me removed 50% of my current balance and return to start from 0. Right now I have 0.14 BTC, if accepted can put my balance to 0.07 and we start from scratch.

I repeat that this is not my fault, it is an error of software and you should be responsible.

I really no use a 50% fees if I have nothing in my balance to operate.

If no other solution fails to operate BTER.

regards


2014/1/10 Bter.comSupport <support@bter.com>


Dear Sir,

We can offer you a 50% discount of the trading fee.

Date: Thu, 9 Jan 2014 19:27:05 +0100

Subject: Re: Funds error??
From: oscurito@gmail.com
To: support@bter.com

Hello

Not is true that I have an extra funds from you, there must be a mistake in the details of deposits and withdrawals.

I now have 0.14 BTC in my balance, would have to deposit 0.06 BTC and then lose it all?

Sorry but no, I will not lose my BTC by your error, I prefer to stop operating in BTER and only lose 0.14 BTC to lose 0.2 BTC, plus I do movements daily, you are charging fees should have a background of guarantee for such errors, this is a software error, it is not my fault.

Tell me if I can offer another solution, if no i prefer to stop operate in BTER.

thanks

regards


2014/1/9 Bter.comSupport <support@bter.com>
 

Dear Sir/Madam,

The error suggest you have got extra money from us due to system error, which is  7679 BTC -0.2087

If you agree to let us deduct the extra coin from your account, please contact me ( bter.com) via skype or email us.

Then We will deduct the  amount  directly upon your notification.

 Email  may take a while to process because there are too many emails waiting for processing.

Note: you must have a balance no less than the extra coins ,as suggested in the error message.

 

The funds error was caused in your trading process when an order was placed and fullfilled but the funds were not deducted from your balance. Now we need to correct your coin balance according to our accouting summary based on all your deposit/withdraw and trading activaties. Please make sure you have enough coin balance in your account and let us correct it. After it's corrected you can do withdrawal normally without any problem any more.

 

Yours sincerely

Service Support


Date: Thu, 9 Jan 2014 10:34:28 +0100
Subject: Re: Funds error??

From: oscurito@gmail.com
To: support@bter.com

Hello,

I can not understand how this can be possible.

If you do deposit or withdrawal, the limit of what I have in my balance, I can not withdraw if I have ... As may be missing?

I've been stolen?

How many bitcoins says missing system?

I do not understand this account

BTC 7679 0.1406 -0.2087

I could explain it?

Something similar happened months ago, and you fix it.

Thanks in advance

regards


2014/1/9 Bter.comSupport <support@bter.com>

 7679 BTC 0.1406 -0.2087
 
Your account is in an imbalanced condition and you have to deposit the amount of BTC, then we can balance it for you.


Date: Mon, 23 Dec 2013 11:51:22 +0100
Subject: Fwd: Funds error??
From: oscurito@gmail.com
To: support@bter.com; bter.com@gmail.com


My id is oscurito23

---------- Forwarded message ----------
From: Leon F Brg Snts <oscurito@gmail.com>
Date: 2013/12/20
Subject: Funds error??
To: "support@bter.com" <support@bter.com>


Hello,

I'm trying to make a withdrawal of BTC and I get an error message!

Please help with this problem.

thanks

regards



Funds error, please contact admin, error code:BTC-7679--0--2.1887


Title: Re: Bter.com cannot withdraw currency/funds
Post by: oscurito23 on January 13, 2014, 08:28:46 PM
Result today
http://i39.tinypic.com/vyxhfk.jpg


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on January 13, 2014, 09:05:34 PM
They are acknowledging that the 'imbalance' is called by a system error. It was not the users fault. Yet they think it is reasonable to hold your coins hostage and STEAL any coins that you deposit to clear the error. It really is unbelievable.  My imbalance was 1500 LTC! I have lost money overall with that site prior to this theft, so I am shocked to think I got lucky with a 1500 LTC trade where the LTC wasn't deducted from my account balance--except maybe when LTC was worth less than $2 a piece!

BTER you need to provide a better explanation. Is this how how your mindset works... the 'system malfunctioned' therefore the customers need to pay the price through theft. You took 5k USD worth of coins from me. Do you justify this psycho behavior as a small sacrifice for the greater good? It seems you do so with such politeness and without reservation. How? How is this possible? You should be locked up in jail.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: YoyodyneSystems on January 14, 2014, 03:24:35 AM
So something is going on for sure with these guys. I will be posting nonstop online and here in the forums until it's resolved.
My BTC DEPOSIT (yes deposit) is missing now. 25 Confirmations. They changed my wallet address today.
I am waiting for support.

I have never had a single issue with them before but now reading all this I am super worried.

BTC deposit -- no BTC in my BTER account. I guess it's time to start a 24 hour typing festival of non-stop complaints.
Between these guys and Cryptsy this is a really bad sign for Crypto these days. Feels like a crypto recession is coming for
Alt coins. Maybe time to just grab your BTC and put it away for a few months.

I will be happy to stop and edit all my posts as soon as I get my money.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: warmking on January 14, 2014, 07:23:02 AM
have  helped two friends fixed their issues in bter.com. got them coins back.anyone needs help still ,PM to me .

BTW, got infomation from QQ support of bter.com.

比特儿客服3-酒儿 9:38:45
关于美国人的问题 我们有专门的英语客服 (means:they have got english QQ service for the  people who speak english )
比特儿客服3-酒儿 9:38:47
Please contact QQ2795309276

hope it could helped.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: dwma on January 21, 2014, 04:24:18 AM

bter.com switched deposit addresses.  I used my old address. (stupid assumption)


Upon realizing my mistake I had it resolved through email within an hour. (Right at an hour)

Really it is pretty impressive.  Easier to staff Chinese ?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: mercenar1e on January 21, 2014, 08:12:20 AM
i withdrew my BTC and i have been waiting for 1 hour.. still says processing and i don't know when it will be sent


Title: Re: Bter.com cannot withdraw currency/funds
Post by: NamelessOne on January 21, 2014, 08:31:33 AM
i withdrew my BTC and i have been waiting for 1 hour.. still says processing and i don't know when it will be sent
Same garbage for me with BTC. Been almost two hours. So far I've been able to withdrawal Nxtcoin with no problem.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: rulin on January 21, 2014, 08:53:30 AM
waiting withdraw BTC too...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: mercenar1e on January 21, 2014, 08:55:48 AM
still no response from the site... unbelievable


Title: Re: Bter.com cannot withdraw currency/funds
Post by: mercenar1e on January 21, 2014, 09:39:54 AM
i have a response from site support:

"Has the withdraw been successed, please wait and check 1-4 hours later when the process is finished. Our system experience too large transaction volume today and it become a little slow, this is why your withdrawal is delayed"

and my BTC finally cleared


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bokiminer on January 21, 2014, 10:04:34 AM
i withdrew my BTC and i have been waiting for 1 hour.. still says processing and i don't know when it will be sent

I got mine after 3 hours (today).


Title: Re: Bter.com cannot withdraw currency/funds
Post by: oscurito23 on January 21, 2014, 10:18:32 AM
BTER SCAM

Dont use this.

You lose your money.

Search BTER on forum.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: rulin on January 21, 2014, 10:40:41 AM
my withdraw done!  ~3 hour waiting


Title: Re: Bter.com cannot withdraw currency/funds
Post by: willphase on January 21, 2014, 06:01:55 PM
Support sux to the max ;D, never helped me. Wait for over 8 days now! (send 3 mails!)

I found a relative Soloution, but a bad one. (maybe it helps some people)

[snip]

Soloution, Set Order that arent filled, and buy them myself (same with sell).

FWIW - this worked for me, I lost maybe around 5% on fees and 10% on the spread when I finally had to sell back to BTC, but I was able to get around 90% out without needing to deal with bter support.  I just created buy/sell orders between the spread and slowly worked my way down to 0 on the error message, then withdrew it all.  I won't be using bter again.

X68N - If you want a BTC tip for saving me a lot of time and money, let me know your address.

Will


Title: Re: Bter.com cannot withdraw currency/funds
Post by: rioshock2 on January 21, 2014, 11:36:32 PM
I am having the same issue.  I have sent several emails over the course of a week.  My hard earned cash is trapped on bter and I cannot withdraw it.

Bter has not responded even once.

This does not inspire confidence.

What is going on at BTER??? Have they lost the plot?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: MegaKill on January 22, 2014, 01:54:40 AM
DO NOT USED BTER.COM ANYMORE GUYS. They scammed a lot of Crptor traders worldwide, especially China men, its official. Please read here if you know Chinese

http://www.guanchali.com/forum.php

Those being scammed have file reports to local authority.

For those who able to withdraw, its not because they are okay, its because they let you go, for now, when you come back again with bigger sum, you will know. Never deposit again!

I know its tempting to go back when you see ARBITRAGE opportunities, that's their BAIT for you, FISH!!

Everybody boycott this scum of the earth. They ruined the name of crypto currency!!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bitbd83 on February 11, 2014, 04:38:44 PM
I think in my point of view, Bter is a good trustworthy platform but some software bug issues it face problem. every exchanger like MtGox, Cryptsy have same issues. I believe Chinese know how to make business.  Wink


Title: Re: Bter.com cannot withdraw currency/funds
Post by: jedisurfer on February 11, 2014, 11:12:40 PM
Have any of you guys got any resolution to your problems?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on February 14, 2014, 03:24:00 PM
I have not received any resolution. Warmking has not responded to my messages. It is really hard to believe people still trade at that site.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: warmking on February 14, 2014, 03:56:14 PM
hey, man, i definitely have PM to you. i just check it, it is on January 21.read this,https://bitcointalk.org/index.php?topic=377452.msg4343681#msg4343681  , do the math,you may really get extra coins.if you did not,then maybe i can help.
I have not received any resolution. Warmking has not responded to my messages. It is really hard to believe people still trade at that site.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: bterproblems on February 14, 2014, 04:53:53 PM
anyone else with that kind of problem https://bitcointalk.org/index.php?topic=464886.0?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: user311 on February 15, 2014, 02:35:09 AM
I wish I would have found this thread before I decided to exchange anything. Now my money is stuck there and I can't get a response from them. BTER is a scam


Title: Re: Bter.com cannot withdraw currency/funds
Post by: nerdist on February 15, 2014, 02:58:04 PM
I transfered some MAX to bter but they still don't appear, the transaction has more than 100 confirmations ... is there a wayto communicate with them ?

Edit : Now they magically appeared !


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on February 15, 2014, 11:01:47 PM
hey, man, i definitely have PM to you. i just check it, it is on January 21.read this,https://bitcointalk.org/index.php?topic=377452.msg4343681#msg4343681  , do the math,you may really get extra coins.if you did not,then maybe i can help.
I have not received any resolution. Warmking has not responded to my messages. It is really hard to believe people still trade at that site.

Look you moron... that is not a pm. I sent you multiple private messages, and you haven't responded. If you think I somehow got 13,000 litecoins extra, you are a complete utter DUMBASS. Give me my F*&(#*&(*#& money back! What the hell is wrong with you?!?! You have no morals, no respect for other men. A disgraceful piece of crap. I will steal $5000 USD from you, and say let me help you get your money back. GIVE ME THE MONEY THAT YOU STOLE FROM ME.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: warmking on February 16, 2014, 06:44:09 AM
hey, man, i definitely have PM to you. i just check it, it is on January 21.read this,https://bitcointalk.org/index.php?topic=377452.msg4343681#msg4343681  , do the math,you may really get extra coins.if you did not,then maybe i can help.
I have not received any resolution. Warmking has not responded to my messages. It is really hard to believe people still trade at that site.

Look you moron... that is not a pm. I sent you multiple private messages, and you haven't responded. If you think I somehow got 13,000 litecoins extra, you are a complete utter DUMBASS. Give me my F*&(#*&(*#& money back! What the hell is wrong with you?!?! You have no morals, no respect for other men. A disgraceful piece of crap. I will steal $5000 USD from you, and say let me help you get your money back. GIVE ME THE MONEY THAT YOU STOLE FROM ME.

liar, just lied in front of my face!now i see what you really are!
by the way, i have nothing to do with BTER, i help people who dont speak chinese to contact the BTER support,and get their coins back.i have helped dozens of people ,even no reward . never see people like you.i think i need to choose people who deserve help.
http://s2.postimg.org/vjnak4zz9/shot.jpg (http://postimg.org/image/vjnak4zz9/)


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on February 19, 2014, 04:59:27 AM
I see that message now. It didn't help me. I sent you others afterward. But it doesn't matter... apparently you don't work for BTER.com. They would be in prison in a heartbeat in my country, but I have a good feeling they will rot in their own prisons...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: cokirix on February 22, 2014, 07:51:58 AM
i cant withdraw any kind of currency from bter, it was working great until few weeks. it looks like a scam to me.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Mav2000 on February 24, 2014, 03:59:24 PM
Hey guys...maxcoin deposit stuck as they now say deposits are frozen...any idea when they will be back online?


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on March 03, 2014, 01:33:27 AM
bter5  8:26:29 PM
We can offer our proof
Ben  8:26:41 PM
Look you idiot

You think I hacked you????
I sold/withdrew more LTC than I had?
How is that possible you dumbass!!!??
bter5  8:27:31 PM
Exactly you overspent your coins.
But it is not your fault
Ben  8:27:42 PM
HOW!??!
Thank you!
It is not my fault
And you took all of my coins after litecoin went up to +$40

bter5  8:28:20 PM
I can offer you all your records about your deposit, withdrawa, trading. Then you can calculate your LTC to find it out
Ben  8:28:49 PM
IF I oversold coins (HOW THE HELL IS THAT POSSIBLE--that is YOUR PROBLEM), it happened when LTC was 1.6

$1.6 USD

YOU STOLE LTC WHEN IT WAS WORTH $40
See the issue?
YOU SCAM ARTIST, YOU SAID IT WAS NOT MY FAULT
IT WAS YOUR FAULT, RIGHT??????
Ben  8:29:53 PM
SO YOU STEAL FROM ME BECAUSE OF YOUR MISTAKE????
bter5  8:29:56 PM
If you just leave the extra LTC there , you would have no such trouble
Ben  8:30:12 PM
YOU STOLE YACOIN from ME
AND BTC

BECAUSE OF THE IMBALANCE
YOUR FAULT

bter5  8:32:00 PM
I can understand that you have use the extra coins and now you refuse to refund us.



Title: Re: Bter.com cannot withdraw currency/funds
Post by: user311 on March 03, 2014, 07:58:37 PM
Good post. Hopefully people can see that BTER is nothing but a bunch of chinese scammers.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on March 03, 2014, 08:26:41 PM
Good post. Hopefully people can see that BTER is nothing but a bunch of chinese scammers.

I messed up though--mispoke out of being so infuriated. It didn't happen when LTC was at $1.6. I NEVER oversold (whatever that means or however that is possible). I am not that big of a trader to be moving around 13,000 LTC at it's bottom of $1.6 and not notice that I somehow had an extra $20,800 worth of coins that I shouldn't have had due to a trading malfunction or withdrawal/deposit malfunction. They think the records they have were written in stone for some reason. I assure you those records are wrong because if that is the 'imbalance' I would have definitely noticed even when LTC was at its lowest.

The malfunction (if there was one) must have caused multiple transactions to be lost, and their records, text documents, whatever are only iterations of what the malfunction caused!


Title: Re: Bter.com cannot withdraw currency/funds
Post by: rodeoric on March 13, 2014, 04:18:17 AM
bter5  8:26:29 PM
We can offer our proof
Ben  8:26:41 PM
Look you idiot

You think I hacked you????
I sold/withdrew more LTC than I had?
How is that possible you dumbass!!!??
bter5  8:27:31 PM
Exactly you overspent your coins.
But it is not your fault
Ben  8:27:42 PM
HOW!??!
Thank you!
It is not my fault
And you took all of my coins after litecoin went up to +$40

bter5  8:28:20 PM
I can offer you all your records about your deposit, withdrawa, trading. Then you can calculate your LTC to find it out
Ben  8:28:49 PM
IF I oversold coins (HOW THE HELL IS THAT POSSIBLE--that is YOUR PROBLEM), it happened when LTC was 1.6

$1.6 USD

YOU STOLE LTC WHEN IT WAS WORTH $40
See the issue?
YOU SCAM ARTIST, YOU SAID IT WAS NOT MY FAULT
IT WAS YOUR FAULT, RIGHT??????
Ben  8:29:53 PM
SO YOU STEAL FROM ME BECAUSE OF YOUR MISTAKE????
bter5  8:29:56 PM
If you just leave the extra LTC there , you would have no such trouble
Ben  8:30:12 PM
YOU STOLE YACOIN from ME
AND BTC

BECAUSE OF THE IMBALANCE
YOUR FAULT

bter5  8:32:00 PM
I can understand that you have use the extra coins and now you refuse to refund us.



This is Not the Problem from Bter you used a bug in their System, you are the dumbass. Now you Cry that they checked it and want to have their litcoins back? You rly cant understand? Guys like you bring trusted exchange down. I really Hope that you lost all your Money. It is just fair Cause you Stolen Coins from others Cause of a Bug.

Atleast Check your respect in Chat, for this you should lose much much more.

Scammer got scammed Should be your topic :D

I Trade a Lot of bter and i Never ever had problems.

Best Regards

rodeoric


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on March 13, 2014, 11:12:53 PM
How did I scam them? I can tell English is not your first language...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on March 13, 2014, 11:18:01 PM
You think I exploited a bug in their system? You are wrong. Tell me how you think I could possibly do that. Also, I NEVER had 1300 litecoins. I should not have allowed him to say I ever had that many litecoins.... I would have noticed around $20000 USD extra sitting in my account one day! That is a TON of money to me...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: tobobit on March 20, 2014, 04:56:10 AM
Piece of shit BTER wont let me withdraw my LTC

I told myself I wasnt going to send coins there again. Should have listened to myself.

EVIL SCAM EXCHANGE BTER


Title: Re: Bter.com cannot withdraw currency/funds
Post by: lindatess on March 20, 2014, 07:33:31 AM

This is Not the Problem from Bter you used a bug in their System, you are the dumbass. Now you Cry that they checked it and want to have their litcoins back? You rly cant understand? Guys like you bring trusted exchange down. I really Hope that you lost all your Money. It is just fair Cause you Stolen Coins from others Cause of a Bug.

Atleast Check your respect in Chat, for this you should lose much much more.

Scammer got scammed Should be your topic :D

I Trade a Lot of bter and i Never ever had problems.

Best Regards

rodeoric

Exactly, if you read what he wrote. He specifically states that he oversold at $1.60, and bter are only recovering what has been lost.

This person seems like a guy called sathoro that I conquered in a discussion.

http://www.peercointalk.org/index.php?topic=1659.0

They backtrack when they discover they have implicated themselves in fraud, trying to erase their history.


---

I am not that big of a trader to be moving around 13,000 LTC at it's bottom of $1.6 and not notice that I somehow had an extra $20,800 worth of coins that I shouldn't have had due to a trading malfunction or withdrawal/deposit malfunction.

You think I exploited a bug in their system? You are wrong. Tell me how you think I could possibly do that. Also, I NEVER had 1300 litecoins. I should not have allowed him to say I ever had that many litecoins.... I would have noticed around $20000 USD extra sitting in my account one day! That is a TON of money to me...

First of all there is a backtrack to 1,300 LTC from 13,000 LTC to justify that they didn't see the extra amount withdrawn. This would have only been less than $2,000 and thus might have been easily detected by you.

Furthermore, you do not release the trading history for us to analyse. You might have been stealing 50 LTC at a time using a malleability transaction bug, and in total this summates to 1,300 LTC.

Piece of shit BTER wont let me withdraw my LTC

I told myself I wasnt going to send coins there again. Should have listened to myself.

EVIL SCAM EXCHANGE BTER

Would you care to elaborate or present a video of what the problem is? It is very easy to setup fraps to capture the errors you may be experiencing. There may also be delays in processing your withdrawal or deposit. The number of confirmations required is actually more than is stated in the portal to prevent transaction malleability fraud. This is normal for bter...


Title: Re: Bter.com cannot withdraw currency/funds
Post by: Beave162 on March 20, 2014, 04:03:46 PM

Exactly, if you read what he wrote. He specifically states that he oversold at $1.60, and bter are only recovering what has been lost.

This person seems like a guy called sathoro that I conquered in a discussion.

http://www.peercointalk.org/index.php?topic=1659.0

They backtrack when they discover they have implicated themselves in fraud, trying to erase their history.


---

Just to be clear... you are saying that I commited fraud? I DID NOT OVERSELL ANYTHING! I don't even know how the hell that could possibly happen. You are clearly not an educated person. Why don't you tell everyone your background. Do not use the word CONQUER--keep in mind you have stolen $5000 from me! So yea, I guess you did conquer me. And you would easily be CONQUERED by prison if you were in this country dealing with USD.

Your little assumptions are absurd, and any semi-intelligent person sees that. You think that I have the balls to somehow magically 'oversell' or use 'transaction malleability' to scam YOU, and then I transfer more coins into my account to do the stupid buy and sell to myself trick trying to get the money out that I apparently SCAMMED you out of? And now I am complaining about you being a scam when I somehow scammed you? You are laughably illogical and unintelligent.



First of all there is a backtrack to 1,300 LTC from 13,000 LTC to justify that they didn't see the extra amount withdrawn. This would have only been less than $2,000 and thus might have been easily detected by you.

Furthermore, you do not release the trading history for us to analyse. You might have been stealing 50 LTC at a time using a malleability transaction bug, and in total this summates to 1,300 LTC.


 Yes it was 1,300 not 13,000. I'm sure a couple thousand dollars isn't a lot to you when you steal $5000 from people, but it is a lot to me. I WOULD HAVE NOTICED. I have trading history that BTER sent me. So now you are lying and saying you dont keep track of history? You ask ME to find out what went wrong? You stole my f%&$#%(&*# money, so YOU TELL ME why the history doesn't show that (if it doesnt)--I shouldn't have to find out how you scammed me after you STOLE my money.

Piece of shit BTER wont let me withdraw my LTC

I told myself I wasnt going to send coins there again. Should have listened to myself.

EVIL SCAM EXCHANGE BTER


Would you care to elaborate or present a video of what the problem is? It is very easy to setup fraps to capture the errors you may be experiencing. There may also be delays in processing your withdrawal or deposit. The number of confirmations required is actually more than is stated in the portal to prevent transaction malleability fraud. This is normal for bter...

Everyone look at how they treat people... they steal your money and then they tell you the burden is on YOU to prove your money was stolen. NO CARE IN THE WORLD. TREAT PEOPLE LIKE CRAP. I dare you to come to this country. You will be in JAIL in a heartbeat because you think when you STEAL from people, they are at fault and the burden of proof is on them.


Title: Re: Bter.com cannot withdraw currency/funds
Post by: jparsley on April 14, 2014, 09:21:42 PM
Good work a few more coins should be added