Bter.com cannot withdraw currency/funds

[justmyname]

This is what they answered me using QQ :

用户 CNY 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0149
挂单锁定余额:  0.0000
总计余额:  0.0149
充值金额:  0.0000
正在提现金额:  0.0000
已经提现金额:  0.0000
已经买入:  13996.7654
已经卖出:  14635.503
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  13996.7654
提现 + 已经卖出:  14635.503

用户 YAC 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0095
挂单锁定余额:  0.0000
总计余额:  0.0095
充值金额:  5010.1912
正在提现金额:  0.0000
已经提现金额:  149.8370
已经买入:  465.744
已经卖出:  5527.0563
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  5475.9352
提现 + 已经卖出:  5676.8933

No idea what it means at all ...
More than a week with my funds locked with no reason at all.

Users CNY access funding statistics:

Username: -
Email: -
Available Balance: 0.0149
Pending locking balance: 0.0000
Total balance: 0.0149
Recharge Amount: 0.0000
The amount of cash being mentioned: 0.0000
The amount of cash already mentioned: 0.0000
Has bought: 13996.7654
Has been sold: 14635.503
Promotion Commission: 0.0000
+ + Has bought recharge commission: 13996.7654
+ Has been sold to cash: 14635.503

User access to capital YAC statistical results:

Username: -
Email: -
Available Balance: 0.0095
Pending locking balance: 0.0000
Total balance: 0.0095
Recharge amount: 5010.1912
The amount of cash being mentioned: 0.0000
The amount of cash already mentioned: 149.8370
Has bought: 465.744
Has been sold: 5527.0563
Promotion Commission: 0.0000
+ + Has bought recharge commission: 5475.9352
+ Has been sold to cash: 5676.8933

[gabrielknight]

freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks

[kohonez]

freeworm can you please fix my account?
i got this error:

Funds error, please contact admin, error code:QRK-4858--319--0.0555

my username: p2pguy

Thank you!

[king_pin]

@freeworm
I have the same problem trying to withdraw from Bter. It gives me the following error:

Funds error, please contact admin, error code:CNC-4962--332--0.2367

My user is: alexbg21

I receive the same error for BTC or MMC withdraws.

Thank you.

[cryptrol]

freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks

It will get worse when you want to withdraw ...

[taenaive]

why Bter is using QQ crap? QQ app can't be even installed correctly on my windows machine. it seems to require old visual studio libs.
I guess I can't never get out my coins from Bter until I figure out how to install QQ? dang!

[taenaive]

Okay, I got QQ installed. There are 6 QQ numbers for the support? which one should I use?

[X68N]

Support sux to the max , never helped me. Wait for over 8 days now! (send 3 mails!)

I found a relative Soloution, but a bad one. (maybe it helps some people)

After i read about the deposit idea, i tried to reverse engineering the code.
You could reduce the Amount, but in my case ist extreme high.
Starting with Code
ZET-11041--2732--0.2754
ZET-11041--2731--0.2753(selled 200 ZET)
ZET-11041--2727--0.2743(selled 2200 ZET)
ZET-11041--2727--0.2743(boughtback  2200 ZET)
ZET-11041--2727--0.2743 (you see the code stays low when you buy them back)
ZET-11041--2693--0.2663 (selled 48000 ZET)
ZET-11041--2599--0.2456 (bought back 45000 ZET)

So there are 2 problems
1. i need to sell and buy back 5,4 mio Zet??? , - yeah wtf i never ever had so much!   (this will cost over 0,5btc fees !!!)
2. i wil loose extreme value when i try this with other market participants.

Soloution, Set Order that arent filled, and buy them myself (same with sell).
Like this the loss is minimal (as possible, but still high in because of fees).
And likely i need a second account to do this. You can buy and sell from your own account
At the End it will cost me 15% of my 4000 USD, but better then 100% Loss (never replying  Customer Service)

I will try to sell and buy my 19K several times, hopefully i will reach 0 to solve the bug, then i will close the account (cash out this Extortion shit "service")

I would like to hear if someone tried this too.
I will report if it works or not later, over 200x isnt done fast  

EDIT:
ireached now
ZET-11041--1098--0.0607
i come closer, but wtf  seems like i traded 600k so far (in 19k steps!!!!).
, i will laugh hard when i am done and http://www.cryptocoincharts.info/v2/markets/show/bter is refreshing,

Edit: holy crap , i needed 5 hours to trade 1,2 Mio ZET withmyself (i had only 1 BTC and 19000 Zet Traded back and forth...)
Now i was able to withdraw also my other coins (BTC,LTC,IFC and ZET).
I paid ~0,6 BTC of Fees !, but better than a 4,5 BTC loss overall.

I hope this helps you out. This is the second time i figured out how to solve Bter problems,  i wont use this crap again with Kilo-$ i think.
They arent professional and trustwothy. So Trading is only in very small amounts advised. Every day could be the last day you have the power over your money. you risk these funds every day.
It is like russian roulette, but the made in china version

[entropi]

Hi,

Bter.com is verifying the agreement of the funds transfer-in/out and trading records.
Please send an email to "support@bter.com" if you cannot make a withdrawal due to a "fund error".
There's a large volume of customer requests, please be patient.

It would be faster if you use QQ (http://www.imqq.com/) to contact our customer representatives at

QQ1: 930670188
QQ2: 930625188
QQ3: 417677728
QQ4: 1091544692
QQ5: 2795309276
QQ6: 2753561485


Best,
Lin

Hi,
I can't withdraw TAG at the moment. When can I withdraw? Your support emails not respond!
Thank you.

[X68N]

Hi,
I can't withdraw TAG at the moment. When can I withdraw? Your support emails not respond!
Thank you.

Hello,

Bter is know for its really rare support answers. Most people NEVER get help.
That is why i wrote my soloution i found above.

greetings

[fkinglag]

freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks

It will get worse when you want to withdraw ...

Really? Looks like I shouldn't have put all my eggs in one basket. Don't trust BTer or any of the market-trading sites because you never truly know....

I just got a qq support message from them in chinese, the translation said that I have an account imbalance of almost 4000WDC.  I had not sold or withdrew anywhere near that amount at the time the error occurred.  So if I understand it right, they are freezing my balance because they managed to screw up their ledger sheet somehow. 

So, they may have been hacked/screwed/scammed and we are paying the price.
Great.

For all we know something could have happened over the holidays this week!

freeworm, could you please check your PM?
I'm having trouble with depositing coin on your exchange.
24 hours and it still doesn't show on my balance.
I've tried contacting support@bter.com, no reply, contacting the QQ address also, still not fixed.

Could you please help? I've sent the details in PM.
Thank you.

edit: fixed now. thanks

I've been having problems trying to Deposit, as well.

Waited over 16 hours since depositing twice.
My deposit has been confirmed in the altcoin's blockchain, too. So what gives, right? 

Sent two emails and I figure nobody is there to reply or read them. I really don't want to use a third-party messenger program just to try and get in contact with them. I'll just hold and then take my funds else where once I get the opportunity.

A third email will be sent later this evening and in all-caps in an attempt to get their attention. 

[taenaive]

okay, Use QQ guys, They will get back to you if you use QQ to contact them. but they don't seem to speak english. make short  easy sentences and they will answer somewhat in weird way like previous post. make sure you have installed visual studio redistributable 2008 sp1 (http://www.microsoft.com/en-us/download/details.aspx?id=5582) on your windows machine or else QQ will fail to launch.

[cryptrol]

okay, Use QQ guys, They will get back to you if you use QQ to contact them. but they don't seem to speak english. make short  easy sentences and they will answer somewhat in weird way like previous post. make sure you have installed visual studio redistributable 2008 sp1 (http://www.microsoft.com/en-us/download/details.aspx?id=5582) on your windows machine or else QQ will fail to launch.

So, you where able to withdraw ?
The QQ message I received was useless to solve the problem, still stuck.

[Beave162]

Ben  12:42:41 AM
Hi

Are you able to help me with this withdraw error on bter...

Funds error, please contact admin, error code:LTC-7407--1317--25.0592

bter2  12:47:52 AM
wait  a  moment
Ben  12:48:12 AM
ok

bter2  12:50:59 AM
Put your Bter account to send to me, I help you with your query

Ben  1:15:48 AM
Beave162

sorry, I missed your last message

bter2  1:25:01 AM
good
You wait

Ben  1:25:16 AM
ok
Ben  2:06:18 AM
any luck?

bter2  2:23:27 AM
System data display
：Your account funds imbalance, you need to use 1316.6215 LTC to balance it

bter2  2:24:33 AM
I think you need a copy of your transaction details to check, because this is a lot of money




THIS IS NOT ACCEPTABLE... I really hope they come back with a VIABLE solution fast.  They are basically telling me I need to give them 26k USD for their incompetence. I have no problem going on a campaign making sure everyone knows they are a SCAM.  What a black eye for crypto...

[cryptrol]

THIS IS NOT ACCEPTABLE... I really hope they come back with a VIABLE solution fast.  They are basically telling me I need to give them 26k USD for their incompetence. I have no problem going on a campaign making sure everyone knows they are a SCAM.  What a black eye for crypto...

This.

[bitcoinbill]

I, too, am unable to withdraw funds.

When I try and withdraw my BTC and PTS I get this error message: Funds error, please contact admin, error code:LTC-*****--*--*.***
Anyone else have this problem? They won't reply to my emails! This is absurd!!

[X68N]

guys didnt you learn from my story?
You have 2 options, let your money hang in the air and let them fuck up your nerves (becuase they dont answer you).

or use my method, invest some hours to  get your money and never use them again!!!
You dont need 26k , you need approx 1k or 0,5k and produce 26k of trading volume.
then yuou will be able to release your funds like i did. That makes only sense when your Funds are higher than the amount you will be loosing by trading fee's. Also try this better at night or when little trading is happening (relative big spread of buy sell offers)
so nobody is buying your offer (if your fast you need 3-4 sec to buy them back).

Also sending huge amounts or withdraw huge amounts is every time a bad idea! always make sure the first transaction (deposit or withdraw)
is a small amount to test the function of the site.
Secondly in the future be always sure your amount NEVER exceeds the limit you feel worry or getting mad if you get scammed
by (Bter,Cryptsy,BTC-e mt.gox, Coins-e) (At the Moment Bitstamp is the last company which didnt scammed me yet. anyway i will reduce my funds there to, back to oldschool offline wallets...)

[Beave162]

guys didnt you learn from my story?
You have 2 options, let your money hang in the air and let them fuck up your nerves (becuase they dont answer you).

or use my method, invest some hours to  get your money and never use them again!!!
You dont need 26k , you need approx 1k or 0,5k and produce 26k of trading volume.
then yuou will be able to release your funds like i did. That makes only sense when your Funds are higher than the amount you will be loosing by trading fee's. Also try this better at night or when little trading is happening (relative big spread of buy sell offers)
so nobody is buying your offer (if your fast you need 3-4 sec to buy them back).

Also sending huge amounts or withdraw huge amounts is every time a bad idea! always make sure the first transaction (deposit or withdraw)
is a small amount to test the function of the site.
Secondly in the future be always sure your amount NEVER exceeds the limit you feel worry or getting mad if you get scammed
by (Bter,Cryptsy,BTC-e mt.gox, Coins-e) (At the Moment Bitstamp is the last company which didnt scammed me yet. anyway i will reduce my funds there to, back to oldschool offline wallets...)

I have tried that technique, and it has costed me a lot of money already.  The only way bter can make this right is to refund my trading fees for this complete and utter BS I have gone through.  Again, ALL completely their fault.

[X68N]

Yes all their fault, but their dont care. That is the problem/ your problem.

could you post the codes where you start, how much you traded and what the code is now?
Then i can try to estimate what is left. Also what value is on you Bter account overall? (to estimate if its worth)
Also i hope you traded only with yourself.

Dont think Bter will help you or give you the fees back.
In my case for my oldest problem over 2 months had passed, i dont expect to recieve an answer.
Also my method works only and makes sense when you finish it till you can withdraw again.
Stopping halfway , and saying it doesnt work is not correct.

greetings

[Beave162]

China1  9:09:15 PM
用户 LTC 出入资金统计结果:

用户ID:   7407
用户名:   Beave162
Email:   aococ555@gmail.com
可用余额:   122.1561
挂单锁定余额:   2.3749
总计余额:   124.531
充值金额:   5236.8342
正在提现金额:   0.0000
已经提现金额:   6165.1688
已经买入:   8678.4339
已经卖出:   8924.9115
推广佣金:   0.0000
充值 + 已经买入 + 佣金:   13915.2681
提现 + 已经卖出:   15090.0803

（充值 + 已经买入 + 推广佣金）13915.2681 - （提现 + 已经卖出）15090.0803 = -1174.8122

总计余额 = 124.531
账不平，需补1299.3432个LTC
账不平不能提现
Ben  9:10:28 PM
what does this mean?

You are trying to steal LTC from me?

This is YOUR error... not mine!
Ben  9:12:56 PM
It goes away as I make more trades!!!  See it doesnt make sense!!
Ben  9:14:28 PM
What are you going to do??
China1  9:21:02 PM
The account is uneven, not to mention now
Ben  9:21:52 PM
THAT IS NOT MY FAULT!!  YOU ARE STEALING MONEY FROM ME
China1  9:22:02 PM
The above statistics you send money, you can see the income and the account balance, a discrepancy
Ben  9:22:25 PM
That is YOUR ERROR not MINE!!!
China1  9:22:56 PM
We just give you money, not a penny of your button
双语对照
Ben  9:23:59 PM
What?

Ben  9:25:05 PM
How are you going to fix YOUR error that is costing me money??
China1  9:29:08 PM
Funding statistics you owe money
Need to mention now Ping Zhang
Ben  9:29:58 PM
Ping Zhang?

How much do you think I owe?!?
China1  9:32:34 PM


Ben  9:33:19 PM
1300 LTC??
I will post this online so everyone knows you are a complete scam... understand?