Bitcoin Forum

Newbies can post questions for Spend Bitcoins here and they will be copied to http://aaq.spendbitcoins.com (http://aaq.spendbitcoins.com).

After an order is placed, how long are normal wait times for the order to get processed?   Is this service 24x7?

Orders are processed at least twice a day 7 days per week. This means the maximum wait time to receive a gift code or receipt is twelve hours.

I ordered some bitcoins around 25 hours ago and have not received them yet.  Does it usually take a while? Whats up?

They should be in your wallet by 10pm QLD time on the day you send a scanned or photographed copy of your deposit receipt. We have one unclaimed deposit from yesterday. If that is yours, please reply to the quote email with a scanned or photographed copy of your receipt as per the directions on the website and the quote email. If you have already done so, please forward it again, as we have not received it. Thanks!

Thanks for the speedy reply.

I've just re-sent the e-mail.  Hopefully it has gone through this time.

No trouble. Your bitcoins have been sent.

I can not buy a amazon gift card. The message after captcha code is: The reCAPTCHA wasn't entered correctly. Go back and try it again.(reCAPTCHA said: incorrect-captcha-sol)

I´m using mozilla firefox, winxp.


Thanks.

Hi there,

I believe this issue has been resolved. If anyone else has any trouble at all (related or not) please let us know right away.

Happy spending!
Jeremy

Hi Jeremy. The problem is resolved.

Thanks !

Hi Jeremy, I've just deposited money into the commonwealth bank account provided.
However when trying to send you a scanned deposit receipt all emails to any @spendbitcoin.com address bounce back.

Please notify me if there will be any issue with my purchase.

Are you sure you got the addresses correct? It's spendbitcoins.com not spendbitcoin.com.
Have you tried his jeremy #%$#^#%#% @ spendbitcoins.com address too? I remember there was a similar case back last week when all emails to their @spendbitcoins.com addresses bounced.

It bounced from buy@ when I replied to the message I received. It bounced from the contact@ button on your website... and bounced from Jeremy@.
Maybe hotmail doesn't like you. I'd say that's it.

I have just seen the transaction come through though. So a big thankyou.
I was starting to freak out that I'd finally been scammed on the internet.

Kind regards
Benny

Apologies, just noticed that I replied thinking you were Jeremy.
Thanks John for your help.

No problems, glad to have helped. Jeremy has been a stand-up guy here and he has resolved any problems in a quick manner, so don't worry if something goes wrong.

Hi everyone. We've been trying to figure out a pattern with bouncing emails. Most emails get through to us but about 5% of people seem to keep getting bounces from us no matter how many times they try. Haven't identified any pattern whatsover yet regarding who this happens to. Some hotmails work, some gmails work, etc, while others from the same services can't get through.

For now, if you get a bounce, please send to jeremy @ spendbitcoins.com.au. That goes to a different inbox and we have had absolutely no problems receiving emails there.

I'm very sorry for any inconvenience caused!

EDIT: Only seems to be a hotmail issue (see below).

Seems this is a common problem lately, not just Spend Bitcoins. Google apps based emails are bouncing when hotmail users try to send to them: http://productforums.google.com/forum/#%21topic/apps/VYWZaQ_ynac :(

jeremy @ spendbitcoins.com.au is not google-apps based, and has been working fine.

When I go to "Spend Bitcoins on Amazon" and enter my gmail email and choose USD and either the amount in Bitcoins or Amazon Value and click "Submit and Continue", I get sent to this link: https://www.spendbitcoins.com/convert/amazon/#
with a blank page or "HTTP Error 500 (Internal Server Error)".
I tried it in IE and Chrome on Windows 7. Yesterday when I tried it, it gave me a Bitcoin address to send to but always asked me to send 0 (zero) Bitcoins while saying the Amazon value was correct.
I sent 0.15 Bitcoins as a test to the address it gave me (14xMTFQdzPdcSpQ71X8KnJn526VA4pQjjb) but have not got any codes in an email, only this response email:

Time: June 24, 2012, 7:20 am (UTC+10)
Amount: 32.64
Currency: usa
Type:Amazon
Amount in Bitcoins: 0
BTC Address: 14xMTFQdzPdcSpQ71X8KnJn526VA4pQjjb

Hi there,

Thanks for reporting. The site seems to be experiencing some technical difficulties at the moment. I have reported them to my CTO. You would not receive a gift code for sending 0.15 bitcoins to the address because it only recognises payments of the exact amount in the quote. Would you like me to manually send a gift code for $0.96 or would you prefer a bitcoin refund? If so, to what address?

I'm sorry for the technical difficulties. Should be sorted very shortly.

I'm wondering if you've had any problems with the Paypal transfer service. Is it reliable? Do they lock funds randomly or flag accounts as shady or something? I plan to withdraw from the Paypal immediately once payment is received. Thanks!

Hi there,

I have only heard of locked funds three times in six months and all the people had to do to get them unlocked was provide ID to verify their paypal accounts. However I always say use PayPal with caution as we cannot accept paypal refunds if they do lock the funds because they then lock them on our end.

Jeremy, I used your Paypal service yesterday morning, received the confirmation email in my inbox, but the funds have yet to arrive. 70.98 btc to 1JZzCQ63WHbVmcCVRKcyL1wiGWAivqKWYo. You say 8-12 hrs, so I'm wondering if there's a delay or if you missed it somehow.

Hi there,

I'm sorry. I don't know what happened there. You only received that email because we marked the order as complete, but I just checked and did not find a payment to you. I sent it now. Sorry again for the inconvenience!

Got it, thanks!

Purchased BTC with AUD. Very fast service!

Thanks  ;D

Yo Jeremy,
i bought 32 bitcoins around 3pm thru westpac, but the address i gave is
different to the one i seein my bitcoin wallet under 'recieve coins'. My address
or what i thought was my address is half the size of all these addresses ive seen on this thread.
Im trying not to panic, your rep tells me, you wont rip me, but, could it have gone to someone else?
The BTC address i gave, dont know where the hell it came from, this is all so confusing to a newB, its
only around 10 characters long, as opposed to 14ZETYRwkA6RjeA73WJ5jf2HGksXChPoGh which is the address
when i look under 'recieve coins'.
I hope its not too late, everything has fucked up for me today(friday 13th too), Lord please allow one thing to
go right and let Jeremy work some magic.
going to take a xanax, and check back soon.
thanx mate,
Matt

Hi Matt,

If it wasn't a real bitcoin address it would not let me send. Can you please forward your quote to jeremyATspendbitcoins.com and I'll look it up for you. Take a breath. All will be okay. :)

It seems that US-based purchases are temporarily suspended [2012-07-14, 1320-hrs, EDT].
Any idea when that might change, and will you still accept MoneyPak after?

Thanks.

Hi there,

US spending of bitcoins is working fine with everything except eBay at the moment. US buying of bitcoins is suspended because we have hit Moneypak limits. We are working on other ways to exchange USD for bitcoins at the moment but don't have any set up yet. Please sign up for our email, Facebook, or twitter lists if you would like to be notified when additional options are available.

Happy spending!
Jeremy

Hi Jeremy,

Any update when will be the Amazon service will be back up?

thanks

Hi there,

Unfortunately no. Just waiting on Amazon Germany to confirm my ID from faxes. I'll try to contact them again today.

Hi,

What's the story with receiving a confirmation email after we send through the photo of a receipt. Are we to receive one.

Also, coins used to be paid within 5 hours of deposit, I believe your site says by 5pm. Is this standard now?

cheers,

Yo Jeremy I've got some questions:

Do you keep logs? If so do you delete them at any stage?
Would also like to know if the BTC addresses you use are deleted or even kept in logged aswill?

From what I can see you use only 1 BTC address for all sell orders which is where the generated BTC addresses initially provided forward payments to.. such practice is not really safe

We do have to keep logs for our own accounting records, but we do not ask for any personal information whatsoever for buy orders and bank details are the only personal details we have for sell orders. We will never give anyone access to any of our records unless required to by law, and the bank has and will deliver those exact same records if required by law.

I don't see how all bitcoin addresses forwarding to our own address is unsafe whatsoever. All it means is that the bitcoins have come to us, and we are a perfectly legal company registered and following all laws and regulations to the best of our and our legal team's knowledge. Selling bitcoins to us is perfectly legal and there is no reason I can think of that it would be unsafe for anyone to know that a particular address sold bitcoins to us.

Think harder. Suppose someone obtains bitcoins through some illegal activity (which the police find out about), they sell them to you, then the police will know that you received bitcoins from an illegal activity, and they will get a subpoena for the seller's name and bank account details. As a perfectly legal company, you will hand over this information, and the seller gets arrested. But that's not your problem, the problem is with criminals being complete morons and thinking that using bitcoins magically makes them anonymous. Hint to would-be criminals: If you obtained bitcoins illegally (or have any other reason to remain anonymous) and need to sell them in a way that can be linked to your name and bank account, use a damn mixing service ffs. ::)

Got the email confirmation that my coins will arrive, but there is nothing in the block explorer after 1 hr.. even though the email says it will be 10 minutes until the funds show up in the block explorer.

From what I can tell according to blockexplorer - the coins have NOT been sent
  
I haven't seen much activity in this thread.

Are there any issues using spendbitcoins recently?

All good now, I see the transaction in the block explorer...

This is a service I would definitely recommend.

Why so many scratch outs :/

After I raised a ticket yesterday and got my bitcoin promptly, I decided to buy more today.
Unfortunately I have had to raise another ticket, and have received nothing but a blockexplorer reference showing 0 transactions.
So I'm again hoping to get this resolved.
I have sent them the deposit receipt and I am certain the teller entered the correct reference number (I asked).

So hoping Jeremy can sort this out  :-\

Jeremy got this sorted out for me, and I've received the coins.
Cheers!

Hi, im new to purchasing bitcoins, but im intending on buying some via abnk deposit.

I'm just a little confused with the reference part?

In the instructions it quotes "(and ask the teller to include your reference)"

What does this exactly mean? Will the teller give me a reference number when i give the deposit slip? Please help D:::

thanks in advance

No. Your reference number will be given to you by Spend Bitcoins after you place your order. You then give that number to the teller when you make your deposit and make sure they record it with the transaction. Since neither Spend Bitcoins nor the bank collects any other information about you, there would otherwise be no way to automatically link your cash deposit to a specific order for bitcoins.

ok so my question is if you have a problem finding bitcoin you have purchased and you go through the procedure as instructed .... how do you delete a ticket number / numbers if you have made an error so you guys dont have 500 different ticket numbers regarding the same issue generated because the customer kept making mistakes..... or perhaps is it that once you generate a tkt # you cant cancel it ..... silly question but i would like to know please....tks