Bitcoin Forum

I'm gonna throw the question out there because it feels like I'm on the brink of getting robbed by this site.
I deposited money through international wire transfer (with all the correct details, etc) more than a month ago. Aside from it not showing up on my account, I receive zero reply to the tickets I send to support (10 in total). There are also people responsible for this site that write here, I've sent them messages as well, but although they are very much active, no reply.
Is this site a scam? Maybe? You be the judge!

This has unfortunately been happening a lot, both missing deposits and withdrawal. The best advice would be to stay away from BTC-e but you've already deposited, check with your bank and don't stop emailing support.

Good luck  :)

Thank you for the piece of mind. Hopefully it works. Well, actually, it will work, even if I have to go to Russia to track this down, i will. It shouldn't be this easy to scam people on such a large trading platform.

have you created this account to just complain about BTE-e?

What is your real profile here? Why hide it?

What real profile? I'm not hiding anything. And yes, the sole purpose of creating this account was to get answers to my problems about BTC-E, because people on the site told me that I could get some help here. I didn't know that I had to get your approval first.
I will bitch on this site for as long as I have to, to get my money. Is that clear enough?

BTC-E is starting to become an issue where al lot of users are getting ripped off, Some guy just a few moments ago had his account locked for no reason due to a rude customer support rep.

Yes, this is horrible to hear. I can't imagine how long they could keep this up without coming across some real legal problems.
You can't just claim to be the biggest crypto trade and offer ZERO support. It just does not exist.

Yes, they do what is called "selective" scamming. Happened to be awhile back for over BTC2.5~

Unfortunately when 90% of the customers do not get scammed like the other 10% its very hard to convince everyone they are ALL at risk!

That's messed up. What do the ''selectively scammed'' people do, just take it?

Selective scammers ca be anyone, Even a trusted member of this community, Once that member has enough reputation, The can start to scam one person then later maybe a few month they scam another person, You have to be careful here, as you try to convince someone they wont believe you like they're ghosts or something...

I understand you perfectly. My biggest worry are the exchanges, It would be almost impossible to get money back if they suddenly decided to take it and run.

indeed... I look forward to the day we can trade crypto currencies decentralized from any exchange using such technologies I've read vaguely about but have not studied in detail from coins such as Ripple and NXT. Get rid of the middleman who's gonna run off with your cash and disappear. And here I thought BTC-E was one of the more reputable ones...

That's why I stay clear of ALL the exchanges and try get my BTC in person - I'd never trust a company with no address, proper contact information or reports of scamming. Luckily before I decided to trade with any of the exchanges I read up on them first otherwise I would be in the same boat as the OP  :)

I don't see the motivation for BTC-e to selectively scam.  They have a successful trading platform and therefore have a secure income from the fees.  Why would they risk that?

It can be an employee of BTC-e who thinks his wages are too low and decides to make some more income.
Of all the main exchanges BTC-e, is the one with the most scam stories.
It doesn't help that the people behind BTC-e are anonymous.

Hello, please write a ticket number, we will verify this information, and will try to quickly resolve your problem.

Never had problems there. Used "qiwi" and "prefect money" systems only so far. (oh, and bitcoins, of course)
A lot of people are comlaining in RUS chat about their support tickets, especially when admin is online. In general this issues are solved quickly and easily.
Try magic words "admin help with support #XXX-XXX-XXX", might work.

https://btc-e.com/news/191

Just over a month ago? My guess your deposit will be in soon, as a month and then some seems to be the time one has to wait these days. That is if you have submitted all the docs they ask for.

For argument's sake i will state that BTC-E is straightforward and no scamming is going on.  being that the hypothetical case i can build a scenario where USD transfers are systematically being delayed/blocked at BOFA.

The other possibility is that we are near a global banking reset.

But back to square 1: we might be seeing the end of the russian btc trade. I know from personal experience that OKPAY is delinquent in its fiduciary obligations so as time progresses and the exchange rate between btc-e Vs. MtGox increases we are in for some rough rides up and down the rollercoaster of btc valuation... i can't rule out a russian exchange meltdown from their recent past behaviour.  :-[

Such a bad website, Cant even bother helping customers. This guy got scammed.

Hopefully. Someone that has authority on the site messaged the post stating they will help, let's see how that goes.

Well its interesting. Some of users yeling they Russians, but in fact this company is from Europe and you not even know in what exchange you playing so far. If you keep spaming shoutbox in their website i am sure transfers could delay even more.

Just think; unlimited trolling, ddos attacks and so on; That things only slowing their business.

They for me more serious then MTGOX who even not approving me and asking each time new documents over few months now :D

Keep sending emails and I believe you will get what's yours

I only put labour in and I only take goods and services out, so this isn't a problem for me, but I wonder WHY do people still use this exchange?

What's your nationality btw?

Edit: nvm, I've read your posts. You're just a troll. A weak one.

Because the price is generally cheap and you get a bunch of alt coins to trade with too.

As I see, after this post TC lost his interest )

Not lost interest but eagerly awaiting their reply so i can post what happened. My hand is on f5 waiting to see my funds. I think i'm close to losing my mind. Maybe that can explain my silence.

They said they would check with the bank and respond to my ticket today, but no reply.
Still waiting patiently since the person responsible for BTC-e responded through here.

Spoke to a guy named paulgr on the site, he's the only one with some sort of authority that has sincerely wanted to do something up to this point (the btce.com user here is i think trying to help as well). I will update, but losing sleep for this sort of thing is just horrible.

Here is the final update people; 3 hours after paulgr puts the word through, my funds are in my account. This is great. This guy along with the btc-e.com user here are the guys to go to if you're having serious problems on BTC-E.
Thanks everyone for their imput.

Glad it worked out in the end!

Me, I just buy sex toys with my bitcoin!

Happy to hear this. Would be interested in what had happened.

It should be clear for the users to fill in the fields of the bank transfer very carefully, for it gets processed automatically, I assume. But there are cases the usage field is fragmented by empty space, and automatic processing is broken.

Until now I'm happy with btc-e.

Well, it is true that people should be carefull with the comments field of the wire transfer. As for my case, I had all my fields filled in correctly, but support was just taking their time processing the funds. This got resolved when a couple of people intervened to expedite the transaction.

There is still a question of withdrawal, which i have yet to do. So once i go through with that and see the complete works, i may make a judgement wether i'm happy with their service or not. Up to this point, much frustration, some relief.
I guess we'll see.

Glad to hear you got your money deposited, thanks for keeping us updated - leaves us who still have money owing with hope.

Hope it works out for everone.
Cheers.

Next time ask your parents to trade for you...

Learn before start crying like a baby... :'(

yeah ok buddy.

Hello sir,

I got a problem with my account it is suspended after is visited a bad website, i got hacked en then i got suspended by btc-e. The hacker had no acces to my email and i hope that nothing is gone from my account but i am very worried that i have no acces to it anymore. I have send you a pm where i have explained te situation. Paulgr and bumface helped me and gave me your skype and bitcointalk account for help. I have send to tickets ( one in russian and one in english) but got no answer back from the support! Can you help me please i dont know what to do anymore. Thank you very much
Here are my ticket id's:
Ticket ID: IYW-389-89147
Ticket ID: BOQ-793-30286

 Thank you very much

I have exactly the same problem!! I contacted support because i thought i was hacked but i wrote my password 3 times incorrectly cause of a problem with my keyboard.
To be sure i was not hacked i sent a email to BTC-E support and they said we'll remove the withdrawal option from your account. Which has been a month ago now.
After 1 day i sent them a email again, i explained there was a problem with my keyboard and if they can make a able to withdraw my coins again. But no answer.
Later i receive a email and they sent me the logs. I said it was all ok it were my IP addresses.
Now 4 weeks later i still can't withdraw my coins. It says: 'Denied for your account, contact support'.

Ticket id:
#HYZ-757-38425
#BFA-524-67088

Please solve my problem?

you guys are writing in the wrong place, to the wrong person.

Hi,

I´ve bought a computer on eBay but still didn´t arrive since this morning.

Could you please check for me?

Thanks in advance!

Unfortunately, your computer is stranded in the Shanghai. I spoke to the carrier, they said they made a pitstop there because they felt incredibly hungry and had a huge craving for scorpion tails. Our company policy, and your ebay agreement clearly states that shipping companies are responsible for the amount of time they spend eating scorpion tails, so I believe sir, you are to wait until they have had enough tails and are ready to get back on the road.

Cheers.