Bitcoin Forum

In Apri 15,2019 I deposit 37001 whitecoins (about 3000 usdt ) to cryptopia (cryptopia.co.nz) exchange this week by mistake
Transaction is http://explorer2.whitecoin.info/tx/4fbfadee8b3ad9848da419dd91a1ee5326d74101b5bc118cdc0e33babf769503
Deposit address is WiicrP4bED9Exb2W3vJGACQ8RAA5z4vyvX （ this address is right)

After depositing I found cryptopia have stopped deposit, so I asked their supporter to get them back
But they say they have sent mail to all of their customers not to deposit any coins to their exchange, so they will never help me to get my coins back though they is still in their wallet

I know I do a bad thing and I am very sorry to disturb them. And I know they are in big trouble for hack

I just want to get my coins back and I can wait one year for that.

I lost some of my assets in crptopia for their fault I donot lost again for my fault

So could someone tell me how to do? thanks very very much
Below is the part of our communication

supporter:

Hi ljscdx,

Thanks for contacting Cryptopia.

If this was sent after our cutoff date of the 16th of January 2019, I would recommend reading the article we have on our Knowledgebase about this, here: https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=58ce178fdb10bfc084ed147a3a9619a1. This goes into detail why we will not be recovering anything that was sent after the 16th of January, 2019 (NZT).

In light of this we will not be recovering this deposit for you. We will not be entering a debate about this, we warned all customers not to send anything to any of your Cryptopia addresses, but you still chose to anyway.

Kind regards,

Cryptopia Support Team

Me:

This morning I deposit 37,000 whitecoin(XWC) to my deposit addr on 2019/04/15
my ID is ljscdx@163.com
the deposit tx is 4fbfadee8b3ad9848da419dd91a1ee5326d74101b5bc118cdc0e33babf769503
my deposit address is WiicrP4bED9Exb2W3vJGACQ8RAA5z4vyvX and it is confirmed by block chain
I know your wallet maybe hacked, so please quickly put these coins to safe place
And i will be very appreciated if you return these coins to me, my whitecoin addr is xxxx
Thanks very much

I think nothing you can do about it mate, I mean they clearly state that don't deposit any coin in any amount to their wallet. They not even completely cover the lost coin when it is clearly their fault, you think they'll bother to send back coin you accidentally send. And why at the first place you "accidentally" send your coin there?
Anyway sorry for your lost mate, and its a big amount of money in my opinion. So next time you want to move your coin/token to any other wallet beside yours you better double check the address.

Thank you for reply
I painfully regret not to double check my deposit address :'( :'( :'(

I agree with your views and sharing. They have given the specific notice for deposit transactions after the specified time limit will not be approved. Also, you use the old address, and this has violated, so it is not your right to support you in this request.

Maybe you could contact the hacker since he has all the private keys of the old addresses. Maybe you can appeal to his sense of pity if you grovel convincingly enough.

With regards to Cryptopia, I don't think they have certian copies of the private keys of the old addresses. If they had, they wouldn't just watch the hacker slowly drain the wallets over a period of weeks.

I do not have a deep understanding of cryptopia hack
I do not know if they have the private keys of whitecoin wallet.
If not, I will really lost my coins, :'(

Oh dear, sorry to hear about this mate. But I really don’t think Cryptopia can do anything to return you the whitecoins, seems like it is out of their scope this time. I know this feeling suck, perhaps take this as a lesson and move on.

from https://www.chepicap.com/en/news/7157/cryptopia-hack-timeline-as-it-happened.html
cryptopia only lost 9.4% of their asset
So maybe my coins is still in their control
I just want to get a clear explain from them.

They only say we have told you not to deposit to the old address.
But as many pepole told them to secure their wallet safely, and they still had our coin stolen

and it is possible some people do not know what happen and also not read mail . when this happen, who should bear the all lost?

You know. If you answered that they can not return your deposit then this is the end. How many times each of us was wrong? For such reasons, I do not keep money on depositing deposits. I made tokens to the stock exchange many times, and then the project stated that they change tokens. And I didn’t always succeed in withdrawing my coins.


If you are refused. You will not be able to return your coins. This is the world of cryptocurrency. Do not make mistakes.

Pretty sure to read the main problem of the recent hack activity on cryptopia. They have lost about more than 100k $ last 3 months ago. And im pretty sure they would not give back ur whitecoins since its wallet got hacked.

also, most of the transaction on the cryptocurrency space is irrevocable, once you are going to make a transaction, make sure first that your decision is final, also to consider if there will be a factor that can affect the system when you are going to make a transaction. Because in that case, I assure you, you'r fund cannot be recover.

I know how you feel about it. We have the same experience in yobit I deposit a coinvest token, But I dont know that yobit was put on hold the deposit on Coivest token due to token upgrade  since the all functions are good including deposit/withdraw/transfer now my coinvest token was stuck i sent too many request from support But they just ignore it. One thing ive learned with my experience is just double check the necessary things before we are commencing.

If the supporter give me some proof indicate their whitcoin wallet is stolen and no any private key in their hand, I will only regret to do that deposit ang give up

I  can not image wallet.dat file is not copied in that a big exchange

They're under no obligation to refund you those coins. But it looks like they are still controlling the old wallets, and it would be very unethical on their part if that is the case. But I am afraid that you are left with few options.

Cryptopia is still in trouble and they i think not cleared the exchanges from hackers so they clearly announced never try to deposit till further instructions But Cryptopia team is good hope you will get it back.

I wonder why you mistakenly copy that address? Do you trade regularly on cryptopia?
So perhaps you are aware that it was hacked recently and funds are not yet fully return to its user so the chances of your coins of getting back is low.

Anyway, how much the value of your coin? I mean if it isn't that valuable just let it go anyway and don't stress yourself out.

unfortunately, there are always mistakes and they are lurking here.
and the crypto environment is still so young and fragile that it can have serious effects.
i hope you can survive the matter as well as possible :)

Sorry about that zjt, it's no use and we can't help you on this matter.

They already informed everyone that after cut off deposits will never be recovered.  :-\

sorry to hear that, this situation will give you experience in crypto and remind you to double check before deposit to the exchange.

I think that your money is gone.

They announced lots of times not to deposit anything. You will pay your mistake unfortunately.

That's huge money, I'm surprised that people still trust Cryptopia after the two hacking, anyway there's no way you can retrieve your coins, but it is still up to them if they want to retrieve which I doubt they will just leave Cryptopia ad hopefully all those reading this post will do the same.

It's your fault but it doesn't something which can't be done. Try to contact again with them. Try contacting their representor in bitcointalk. I hope it will work. If they don't give it back to you, it will be their shaddy behavior. I hope you get back your coins.

Right, they have clearly said not to deposit any tokens in their exchanger. I have few tokens there but everything is zero. You have rightly said, he sent accidentally in cryptopia. Support may help him if they have anything to do but i think they will not support him.

It's partially your fault for not looking into the announcements with it. You know that Cryptopia was hacked recently and they are still recovering their losses and computing the amount they are going to give back. I know that they started operations again but I didn't know that you cannot deposit. Maybe this could have been prevented if there was a pop-up or a warning sign that you shouldn't deposit in their exchange.

How did you even get the  deposit address from the exchange? You need to login first and then check the address but did you directly deposited to an old address you had without even trying to login? You should know that exchanges keep changing their deposit address everytime and I feel so sorry for your loss. Please be careful next time.

Well as with any other mistakes when it comes to deposits and withdrawals to the wrong address,  i guess you just have to charge this to experience and learn from it. When an exchange says no, there's almost no chance of you retrieving anything.

I believe every exchange is very strict to their rules that's why you can't actually do nothing about it anymore. If they allow you to recover your coin, more and more cases like yours will open and it will be a burden for them. Yes, I think it is a burden now because they have sent a notice that no deposit shall be made and you still made one, even if it is by accident.

If they are still control the old wallet, i think they have the obligation to help me return coins to me
because I have lost some of my coins in cryptopia fully because of their neglect of duty
help me to return coins back is not difficult thing.

Cryptopia are online again and this can be the reason why investors are still trusting this exchange since the hacking incidents, they believe cryptopia are so serious with their business. This is an expensive mistake, and its hard to take back that money. Its literally your fault and you have to be ready and accept this mistake.

I'm really sorry about what happened zjt but as stated, they have emailed most of their users and gave a certain instruction that if someone deposited after their said cutoff, no refunds will do.

Is Cryptopia active again? How did you find the deposit address of cryptopia if they were not active yet.

Nothing can be done now other than waiting for cryptopi to come online and request support team for refund your money.

I sent whitcoins to cryto from another exchange, and in that exchange i saved Cryto addr as a lable
So i sent whitecoins by mistake :'(

I admit it is my fault and i am so stupid to do that thing

And could you please tell me which one is their representor
I am newbie, thank you very much

I sent coins from another exchange, and in that exchange I saved Crpto's addr as a lable
And I did not double check the address and then tragedy happen

I think their response shows lack of professionalism and with this kind of customer services they will definitely loose a lot of customers.. Provided the wallet it got sent to wasn't and isn't compromised I don't see any big deal in helping with solutions.. Lack of flexibility and apathy in rendering customer service will definitely drive cryptopia out of market if they don't change..

that's quite an expensive mistake that it has caused you but I also noticed that there are many other exchange where the token is traded. You should have investigated and done enough research

Oh, so you sent it from a previously saved whitecoin Cryptopia address then as if you had to login to Cryptopia, you wouldn't get their deposit address. You sent it to the hacker's address so that's it.

You have wasted your coins. yeah there might be mistake coming from.the exchanges but as a user.we must be resoponsible enough to read warnigs or.any written prior to proceed huge transactions. This very careless procedure you have made so I guess it will be a lesson learn for you OP.

For cryptopia team also since they know that there exchanges are not working yet then they should disable deposit addresss. Now, the exchanges credibility has lowered down and not a friendly user excerise.

If you are a citizen or resident of new zealand, you could possibly sue them.
They claim that their warning is sufficient but you could argue that one mass generated email does not constitute efficient.
If you are not a citizen or resident of New Zealand, you are out of luck.
Since cryptopia is a nz company, you would have to get an international lawyer that would most likely cost you more than what you deposited.
Actually, just suing them normally would probably cost you more than also.

It totally sucks, but there is probably nothing you can do.
The best way to cope with your loss is to make a strategy to make back what you lost.
Research some different strategies and get active in making up for your losses.

Regardless of when they announced what, I suggest you file a lawsuit against them for unprofessional conduct because this is clearly unprofessional.
They won't recover your money, not because they can't but rather because they don't want to. That's pathetic. They should be sued first for the money then for covering legal cost.
It's only a matter of how many people would want to go the distance to do this. I'm not even sure that after losing so much money if OP has enough mental capacity at this point to carry on with such a thing.

This is very unfortunate.  more reason cryptocurrency platforms need to include some kind of reversible transaction.

 Cryptopia may not be able to recover this fund for you unfortunately.  I remember they sent me some kind of warnings about withdrawing and depositing on their exchange. Maybe you keep talking to them to see if something can be done

I bet that you deposited to the wrong address. It's a common mistake by newbie in trading(if you're not it's also a common mistake  ;D). I'm a victim of this and next time you should try to be more careful. Here's what you can do to verify, copy the addresses to word document before sending and compare.

Sorry for your loss. I think always better check before send any coins to exchange if there is something wrong. I wish cryptopia give the option to get your coins back as some exchanges made in past as i remember and take some fee from that coins to get it if was higher amount.

Yes, next step I will find a lawyer to sue them, I am not a nz citizen.
But I do think it is their fault, of course it is also mine
They should help me to return coins back and i do confirm coins is still in their wallet
But by now then only say they have sent mail to me and they will do nothing.

I know they are busy for the hack, I can wait even for years

For me, it is a large amount of money (3000 usd)
some fee is always acceptable, because it is my fault and bring trouble to them.

Yes, you can find a lawyer to sue them, but how about the fees, maybe lawyer fees is more than your loses ($3K), otherwise I think you need to check their tnc, some of them no obligation to return the coin that already stop deposit if they already send out email to member

Sorry to hear that, $3K is not a small amount for normal investor, most of the time I'll double check exchange wallet and trading is online or not, I'll send a few coin to make sure deposit is working.

Can they be sued even if the complainant is not from New Zealand and the account made on Cryptopia is not verified? These kind of mistakes is users fault but if somehow we have safety net if ever these things happened then i think risk would be minimized.

This is user's fault for not reading uodatea and notice before doing transactions. Sadly to say, just take it as an opportunity to learn and hope you won't commit the same mistake in the future.

Hard to say but that is OP fault because he never read the announcement from cryptopia. We cannot help at all and cryptopia cannot help too.
Maybe hiring a lawyer can help but you need to make sure that if your account is verified member or not, your lawyer can handle a problem on the internet or not. I am afraid that the fee will be too expensive than your lost.

They have enabled trading too if I am correct. Maybe OP sent the fund to the previous used addrress. If they want, they can give it back, at least for the sake of customers satisfaction. I will follow this thread and will not use cryptopia anymore if they don't solve this issue.

It is a large money for me, but even if it is only $50 or less they should show good faith by trying to resolve it if the coin landed in any of the wallets they control, they should give it back, not because they are hacked they will not show goodwill to their customers, soon any kind of marketing will not gain trust in their exchange.

There are a couple of options that have probably already been written here, but I think that you need to contact support, maybe they can help you get out of this situation, in any case, it may turn out that you can no longer access your funds.

He already had contacted and they said it's not possible since they sent email asking not to deposit any amount. But it is not something impossible. They should act to satisfy customer.

He does not deposit on the wrong address, he clearly stated that the address was fine but cryptopia made an announcement not to deposit on the old address several times.  There is no way OP can recover the money unless cryptopia give a consideration.  They have the private key of those addresses, the hacker only gets a copy but can never steal private key away from the owner making the owner lost its private key.  It is clearly OP's fault and he admits it.  Sad that we have to learn our lesson the hard way.  I hope cryptopia will be moved and consider returning your coins even though they replied that they won't.

If you couldn’t get solution from them directly, then there is nothing any one here can do to help you, except you want to talk to an hacker to hack your coin back, lol. And this, I think it is impossible again for anyone to hack them.

I guess you just have to let that one go man, sorry for your lost, hope the value of your coin in dollars is not that much, I can imagine how painful it will be, and I am very sure you must have learned your lessons never to be too much in a haste in doing things, and always take your time to verify the address before sending. Just hope that they will get back on their feet and they can help you.

Better still, what if you cut a deal with them, it is better to have some back than not to get at all, why not offer them 30% of it, while they return 70% back to you.

I think in this case they don't do anything wrong, and the risk of losing all that money is very high. The only thing you can do is try to contact support, hoping that they can do something

sad to hear that. . hold on, don't be sad :o
if it is impossible to find a common language with them, unfortunately nothing can be done.
It is better to learn this lesson as best as possible and start to transfer large sums in parts - for example, first 10 $  to the address you need, and then everything else.

I am sorry but I do not think Cryptopia is at fault here since they already gave you a warning that all funds sent may not be recovered. There is probably nothing they can do about it so just let it go

Ouch that's a rough mistake. I'm sorry for your loss. Cryptopia has always been a fair exchange and great to deal with before and after the hack. Might just have to be more careful next time.

It's all your mistake for not announcing the latest announcement from Cryptopia. Always watch their social media if you deposit/withdraw to the exchange and see what addresses its allowed to deposit and withdraw.

You only have to ask them for support, if not, maybe you are unfortunate! Note, when depositing up to the exchange, you should check the receiving address and be more careful, try it out in small quantities before sending all the numbers you want to sell!

So you lost around $3,000 due to your own foolishness? Let's examine the options you have right now:

1. Forget about it and move on: the coins are gone. If you can move on with your life, then it may give you peace and a good night's sleep.
2. Begging: You can send emails to cryptopia every 24 hours, until they finally block you. If this gives you some peace, then go on.
3. Legal route: You can contact an attorney in NZ and file a lawsuit against the exchange. Don't think that it is worth the expenses.

yes, you thats right
people should check their email, as often as possible
because, an exchange always send us an email about their news and update,,
i hope, everyone will learn from this mistake

Cryptopia has a really shady past and I would avoid using it.  Stick with good exchanges like yobit, binance, gemini, kucoin.  There are a lot of good options out there that dont even make you do a kyc to deposit and withdraw.

I think they are very busy nowadays with the creation of hot wallets and auditing. Maybe you should wait for a few more months and then remind them about your issue. I can't guarantee you anything, but in case what you are saying is true, then there is a good chance that they may refund the coins.

I feel sorry for your loss bro, but it is more better for you to forget about that and move on but still be updated to the chances that you can get your coin back.

Expect nothing and dont get hurt or expect what you want and get depressed by the promises.

This is a serious mistake when users have updated the latest information from developers so errors arising in the transaction process will not be supported. I hope that you will be able to pay attention and update new information regularly during the use of these platforms.

It is necessary to carefully read the conditions of use of the exchange, there is certainly spelled out a clear condition for the mandatory verification of all recent messages and warnings from the exchange before making each transaction. But in some cases, support can go towards the user, so there is always a chance to change the situation.

Hello OP,
Any update on this? Did cryptopia solve this issue or you are still stucking with it? Please update this thread with the recent contact. I would really appreciate.

The Cryptopia support cleared the all raised questions and there are no much things left to do. The downside of blockchain is no availability of reverse transactions which is both good and bad for traders.

Isn't that address belong to cryptopia? If so, cryptopia can easily solve the issue. It doesn't take more than couple of minutes although they have to maintain the other things as scheduled. I think they are willingly doing this.

That's not true. Cryptopia have engaged in some shitty behavior in the past, just have a deep scan of the scams and accusations section.

The sad part is, despite what we all think ethically, they have in their legal right to deny service in such a case, will such denial hold up its end in the court if OP sues? Most probably not. But who'd sue for such little money? The OP needs to be geared up to sue them for hundreds and thousands, if not millions.

I don't think they have millions to pay out anyway.