Bitcoin Forum

Hey everyone. I'm a total newb here, but came upon this forum through Google search for "Bitcoin video casino". So please excuse any etiquette breaches, as this is literally my first post on this site.

The situation is that I've been playing blackjack at BitcoinVideoCasino on and off for several years. I have never had any major issues there. Deposits were credited quick (BTC via Coinbase to the account they provide, and withdrawals have always been quick). So my goal here is to AVOID making accusation as much as possible. In fact, just three days ago I deposited 0.03 BTC (via Coinbase), and the 0.03 BTC was indeed credited after one confirmation, and then I was up to 0.04 BTC and requested withdrawal which was done immediately.

The problem is that this afternoon (around 6-80 hours ago I went ahead and did another 0.03 BTC deposit to a new account provided. The BTC transaction went through (and here is the blockchain record :

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

and the usual pop-up window showed up on the BitcoinVideoCasino site stating that the funds are on the way, and will be posted upon the first confirmation. Then another quick pop-up message came up, but it seemed "glitchy" - as if it was saying that the funds had arrived, but they weren't actually posted to my account (and still aren't after 6-8 hours). So I tried opening the account in multiple browsers, which didn't work, and then finally decided to email admin. In the past (under a different admin, I believe) a few years ago I had an issue, and admin was quite fast at sorting it out. I DID get a response within 1-2 hours, basically asking for the text link to the blockchain transaction (link above). Then the same person said they would check it out. Then a few hours later ANOTHER rep sent me a message (after I sent one to the first rep saying that it hadn't been sorted out,  and the second rep basically wrote:

"We see that the funds got successfully credited to your account. Maybe there was just a delay.
Is the issue resolved now?"

to which I replied something like "Unfortunately, no." I then sent a follow up email an hour later to inform them that I had restarted my computer, run CCCleaner, and still was having the same issue. The funds have NOT been credited to my account. So now I have sent another email stating POLITELY that I had not had any issues in the past with their company, and wish to maintain a positive relationship. I requested that if this can't be sorted out within 24 hours that they simply refund my 0.03 BTC. Although they have at lest responded a few times, I am growing concerned. At the same time I wonder what would be the advantage to them of taking someone's mere 0.03 BTC - only to risk negative publicity. I am NOT making any accusations right now, but I made the 0.03 BTC deposit today based on their consistently positive track record of not messing around. I just want my 0.03 BTC credited to my account, OR refunded back to Coinbase. I don't think that is an outlandish request. I also have some concern that the customer service rep has now admitted that my funds have arrived, but they are not yet posted in my account? I mean, would it be so difficult to go into the system and push a few buttons so that my 0.03 BTC shows up in my account? Something seems fishy. One other thing I noticed, however, is that the free credits also did not reset after I cleared the cache, which is making me thing that there may be some sort of glitch in the system right now. If that is the case, I am okay with that, but would of course want customer care to INFORM me of that, and when they expect to have that fixed.

Any ideas on what I should do at this point? At first I was concerned about getting the credits on my account so I could just play. Now it is the end of the day, and I am growing concerned that this may be a BIGGER problem, which would really suck. So if anyone has some insight into this, and/or if any proper BVC admin folks are reading this, can you please contact me to resolve this. If this is resolved (with my 0.03 BTC credited to my account) I will mark this post as resolved, and not say any negative things about the company. As I said, I have played on their casino for years (like 15 - 20 deposits) and not had this sort of problem. I hope to continue to play there, as I like their simple interface.

Thank for your time. Any feedback is appreciated.

did you already try to contact the support on their website?
you can try to post your problem in the official thread from BitcoinVideo Casino here  ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! |||  (https://bitcointalk.org/index.php?topic=130242.0)

Hi Andy.

1. Yes, as stated in my OP, I have INDEED contacted customer service through their site, and the response was a bit less than to be desired, as I have explained. I will send a tweet at them. But in general they seem to be "not so present". I'm trying to stay positive and move through the proper protocol.

2. Yes, I was considering posting in that official thread you mention, but again, their presence seems to be moot. But I will go ahead and so that, now that you ( a longer-term member ) has suggested that (as I was thinking no one would see my post, because I was considering posting on ANOTHER older thread, but this site gave the message that it would be a good idea to make a new topic, since less people would see a comment on an old post. But I like your idea, and will duplicate my above post on that thread you linked to.

Thanks.

if you post your problem there i think they will answer your problem in a day because they are very active on bitcointalk

Yup. I tried posting 30 minutes ago, but I am getting a message stating that I need to wait 360 seconds (six hours) before posting a duplicate of this post there. It seems this is a control mechanism on new members (which is understandable). in the meantime I am waiting for another response from email customer service. I will try to stay positive and move through the process in a polite, yet pro-active, manner. Thanks for the feedback. Hopefully this will get solved so I can play (and either lose (but at least actually PLAY to lose) my 0.03 BTC, or win an extra 0.01 and withdraw 0.04 BTC to buy some more "Splinterlands" cards (like I did earlier in the week). I don't see what advantage they have in scamming a small fish like me (with 0.03 BTC) when it is so easy to post about these incidents in these forums. Let's see what happens.

Open a scam accusation against them here - https://bitcointalk.org/index.php?board=83.0

Let them know you’ve done this on bitcointalk.org & if they are being dishonest to you then they’ll likely resolve it quickly as there is a large audience here. They won't want the publicity over such a trivial amount.

Yup. I was thinking along the same lines, but wasn't should where to do that. So you provided the perfect info for that. Yup, I was thinking that (in like with basic "game theory") it would NOT be in their interest to risk the bad publicity for a mere ~ $215 USD worth of BTC. I will work on that ASAP and send them the link to the post, and use some diplomatic language so as to get what I want (my 0.03 credited to the account, which I will then play up to hopefully 0.04 and withdraw, and then probably not play again - which is unfortunate, because I have played many times there without problems.) But right now the issue is to not lose that 0.03 BTC. Thanks for the encouragement!

LFC_Bitcoin -- I assume that you work for/with the https://bitcasino.io site? If so - and in light of this current crisis with BitcoinVideoCasino - would you recommend that - IF I get my 0.03 BTC back from them - that I try my 0.03 at YOUR casino, instead? Of course, after this current crisis I will be weary to put any more BTC in that site? Might you have any " new player " bonus incentives for me coming over to your site, based on the helpful info you have given here, and the fact that I will want to use my 0.03 BTC in a "less risky" site?

Let me know your thoughts. Otherwise, I could just try to get my 0.03 BTC back and not play on ANY sites.

Thanks.

[UPDATE]

While I wait for the 360 seconds ( six hours ) of waiting time before I can post in the "scam" section, as suggested, I sent the customer service the following follow-up email, so hopefully influence them to rectify the situation, or else I will continue with my campaign. It should be interesting to see if they are reasonable enough to do the right thing:

<email>

Hello Bitcoin Video Casino customer service (“Jia” and/or “Diana”),

As it has now been a good 10+ hours since I made my deposit of 0.03 BTC into your casino, into account:

https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d

the same way as I had done (successfully) earlier in the week (deposited 0.03 BTC and withdraw 0.04 BTC – really small money in the grand scheme of things), and since your response has shown that you claim the fund HAVE arrived, but you don’t seem to be able to simply credit my account appropriately, based on the transaction evidence I have provided to you, I have gone ahead and taken the more PRO-ACTIVE measure of beginning to report the FACTS (with evidence) of this experience to the widen bitcoin community (starting at Bitcointalk.org ) with the following first post:

Deposited 0.03 BTC to BitcoinVideoCasino (funds arrived, but not credited)
https://bitcointalk.org/index.php?topic=5213159.0

which will then be followed with a second post in the “scam” section of that forum, depending on how fast and appropriately you handle my current situation.

As you can see from one of the reputable posters in the above post, do you REALLY want to draw negative publicity over a MEASLY 0.03 BTC ??? Even good “scammers” are more astute than that in determining the ROI on such a tactic.

So, since I am a new member of the Bitcointalk forum I will need to wait another three hours before I can make my post in the “scam” section of that forum. If you make this go away properly I will REFRAIN from making that post. That is, I want my 0.03 BTC credited to my account, after which time I will play until I either lose that 0.03 BTC, or get it up to 0.04 BTC  and then withdraw (just like I did earlier in the week). But then this time, considering the aggravation involved in thie current situation, I will likely NOT be playing on your site any more, and will instead use my limited BTC on one of the other casino sites which have more responsive customer service, and better reviews. It is unfortunate that it has come down to this, but I did NOTHING wrong in this situation. It has also reqired a few hours of my valuable time to deal with this, which I am NOT happy about. In fact, what you really SHOULD do is credit me the 0.03 BTC, plus a little extra credits for the trouble. But that is your choice.

So that is what I have to say at this point. If I do not receive a proper response from you within three hours I will proceed to make that post in the “scam” section of BitcoinTalk forum, and then you can deal with the blowback from that.

Not sure what else to say here, so the ball is in your court.

</email>

Okay folks. It's on. Now I'm going to open up my WRATH on these f*cking ANIMALS. Here's the new reply I got from these PIGS:

<reply from the Bitcoin Video Casino customer service>

Hello Frank,

I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,

Diana

</reply>

No credits ever showed up in my account, and I was only playing with the test credits. Of course,if I would have seen the 0.03 BTC show up as credit in my account I would have immediately stopped playing the demo and started to play with my actual BTC. They could easily make this claim up. I believe that 0.03 BTC is equal to 300 credits in their Blackjack game. If I'm not mistaken, I was refreshing the blockchain record page of the transaction, and even on the 4TH confirmation there was no message about the credits being made to my account. In the past, the credit showed up with a pop-up menu. What they seem to be accusing me of is BOTH not heading a pop-up message, and then not adjusting my betting to account for the switch-over from test credits to actual BTC (which NEVER showed up in the account). I was watching it the whole time. Now they are saying that I magically decided to bet EXACTLY the ENTIRE 0.03 BTC in ONE F*ING HAND!!!! Why would a reasonable player even do something like that?

I have a screenshot of the image of the "record" this BABOON is referring to, but I can't figure out how to post it here. I will copy-paste the text of the table (below), and try to figure out how to post the image. Look at the top entry, which is the where this sociopath is accusing me of just deciding to magically bump my bet up from the ( 0.00x range) SUDDENLY up to a one-time bet of 0.03 BTC. You can see CLEARLY from ALL of the other entries that I never bet more than .003 (and that was actually a major bet (during a streak). Is it just me, or does it seem a bit ODD (when you look at all of the data below) that I would just up ad bet the ENTIRE 0.03 Bitcoin in one hand immediately after it was credited to my account??? Please tell me I am NOT crazy in making this deduction.

Dec 28, 2019 at 1:27pm   Blackjack   0.03   Bust   0
    Dec 24, 2019 at 2:49am   Blackjack   0.003   Win   0.006 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.001   Twenty One   0.002
    Dec 24, 2019 at 2:48am   Blackjack   0.002   Push   0.002 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0008   Win   0.0016 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0008   Push   0.0008 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0004   Win   0.0008 (double)
    Dec 24, 2019 at 2:48am   Blackjack   0.0002   Push   0.0002
    Dec 24, 2019 at 2:47am   Blackjack   0.003   Twenty One   0.006 (double)
    Dec 24, 2019 at 2:47am   Blackjack   0.0009   Blackjack   0.00225
    Dec 24, 2019 at 2:47am   Blackjack   0.0008   Win   0.0016 (double)
    Dec 24, 2019 at 2:47am   Blackjack   0.0002   Win   0.0004
    Dec 24, 2019 at 2:47am   Blackjack   0.0007   Nothing   0
    Dec 24, 2019 at 2:47am   Blackjack   0.0008   Win   0.0016 (double)
    Dec 24, 2019 at 2:46am   Blackjack   0.0004   Win   0.0008 (double)
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Nothing   0
    Dec 24, 2019 at 2:46am   Blackjack   0.0003   Nothing   0
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Twenty One   0.0004
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Bust   0
    Dec 24, 2019 at 2:46am   Blackjack   0.0002   Nothing   0


These people have essentially just STOLEN 0.03 of my Bitcoin (which is worth around $220 USD --> $7,337 USD/BTC (CoinGecko) x 0.03 = ~ $220.00 USD, and now I'm going to open up a can of WHOOPASS on these ANIMALS.

Get ready BitcoinVideoCasino.... The fun is just beginning...

You can move this thread to the "Scam Accusation" section. The move option will be at bottom left.

---

My take is your browser proly bugged out. You will have a really difficult time here convincing users here that it was a bug on their end which caused this mess. These kinds of Bugs are often hard to reproduce, So Good luck with that. Anyway, Can you post the history of your "Free Credits" bets?

P.S Upload screenshots to Imgur and just paste the imgur urls here.

I was in the process of attempting to upload the images (first try) when I got a message saying there was a new reply. I had been taking my usual screenshots of all of the basic transactions throughout the process, and had been playing the test credits while waiting for the BTC to be credited. I had no idea that this sort of trick would be used, and I DO believe this is a trick. When I saw that something was not right (ex. that after the 4th confirmation of the Bitcoin transaction (via the following page (below) the BTC was not credited, I started to refresh the page like every minute, on Opera (my main browser), AND Chrome, AND mobile. On NONE of these browsers/devices was there a credit of the BTC to the account.

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

I will be filing a proper scam report in a few hours (as I need to wait 360 seconds (six minutes) between making posts. But here is some of the evidence I currently have. Please try to just look at these screenshots without assuming that I had a browser issue on my end, nor that I wasn't hypervigilant of what I was doing once I noticed that something was not right.

Here is a screenshot of the history of my account, including the record of my specific betting, which while only including 20 hands, shows pretty clearly that my TREND of betting is completely out of line with "making one massive bet of 0.03 BTC". I will let the data (assuming it is accurate) speak for itself.

https://imgur.com/NkH0lLQ

Notice the pace of my betting on the 19 hands on Dec 24th, 2019 - earlier this week - when I played for a few HOURS, and only at the very end did I hit some larger bets (by leveraging from lower bets) and then finally cashing out 0.04 BTC after putting in 0.03 BTC -- which was what I was planning to do this time as well.

Also notice that they are claiming that I made that WHOPPING 0.03 just "shortly after" the 1st confirmation was made on the transaction. The last confirmation (according to the blockchain.com entry) was at [13:20] - which means that the 1st confirmation was likely quite a few minutes before that. But they are claiming that I made the 0.03 mega-bet at [13:27] - so SEVEN minutes after the the final confirmation of the transaction. So assuming that I am telling the truth that I was checking Opera, AND Chrome, AND mobile at least ONCE each minute once I saw the 4th confirmation had gone through, then I would think that a good argument could be made in  my defense.


https://imgur.com/1559XwT

I have now realized that this company has a history of extremely bad press. I hadn't seen those reports in the past (shame on me), because I had seen some good ones, and never had a problem with them. But this is a FLAGRANT violation, if my claims are correct. I don't know where they are getting the number from in above chart. I don't know if those numbers are blockchain based. I doubt they are. But looking at the whole picture, I believe something is seriously fishy. But really, if you put your "criminal hat" on, it would make perfect sense to use this sort of tactic of essentially "gaslighting" someone who wasn't properly aware of the risk of being scammed by this company, so as to then take more serious precautions (such as making video evidence of my "test credit" playing while the transaction was going through (or something to that effect).

I have SOME evidential data, along with a MASSIVE number of extremely negative reviews about this company. I had never deposited/bet big with this casino, so I was probably able to remain unaffected by what has now happened. They may have detected (via the incoming BTC address of my funds) that I had taken 0.01 BTC earlier in the week, and decided to take it back. That would make sense if you're a criminal.

I will continue posting the data that I have to bring some bad publicity to this site. That is what I can do right now. I will also wait to see what the larger consensus is, because anyone could be a paid troll for this casino. I am surely not going to let one commentor dissuade me from filing a proper complaint against what I believe is a clear case of theft - especially when numerous other people are making similar claims.

Yeah, and if you haven't been a member here for long you might not really understand why those controls are in place.  I gave you a couple of merits so you can rank up to Jr. Member but that won't help you immediately.  Your OP here was certainly worth 2 merits.

Sorry to hear of your troubles with this casino--it totally sucks when you think you're in the process of getting scammed but aren't sure.  That's probably even worse than fully knowing it.  Been there.  Hopefully you get your issue resolved, but there isn't a hell of a lot people here can do for you, unfortunately. 

I don't think a business would bother scamming an individual customer for 0.03BTC, but you just never know in this strange world of bitcoin.  People and organizations have scammed for less, and while you would think a casino wouldn't want to risk their reputation, who knows.  But you did the right thing by coming here and opening this thread.

Hey buddy,

Thanks so much for those positive words. All I wanted to was play some leisurely blackjack - plain and simple. Now I have spent HOURS of valuable time, that I should have been doing other more productive things, writing these messages and being angry, and not even being able to play blackjack. I am THROUGHLY convinced that I was taken advantage of in this case. I DID have some control mechanisms in place (including continuous screenshotting of the entire payment process, AND using more than one browser once I realized that something was not right, etc. But if you really look at the case I am making, in line with some of extremely negative posts about this company in question, then I think any reasonable person would not find it outlandish to be "suspect" about what's going on here. I will continue to post about this issue (citing the mass of other extremely negative reviews), along with some assistance from some friends in "Big Tech" to give this company some additional "press". Sometime people underestimate the power of LEVERAGE, and a lot of criminals think that those who are scammed don't have the time/energy to retaliate. That's where LEVERAGE coming into play.

I will make my case, in line with the format laid out in the "scam" section, and see where things go from there. I'm not just going to walk away from $220 USD being stolen from me in the manner I suspect was done here. It's ultimately my choice. 

https://www.reviewstalk.com/complaints-reviews/bitcoinvideocasino-com-l44824.html

Yup. Here is one (of a MULTITUDE) of scathingly bad reviews of the SOCIOPATHS over at Bitcoin Video Casino.

Here's a perfect example of the "gaslighting 101" tactics mentioned over and over again in the numerous bad reviews I have now read (on different review sites) about this criminal operation:

"So, recently I decided to try my luck again and I logged in again. What I found was appalling. Half of my Bitcoin was missing from my account. I felt cheated and scammed but I decided to inquire with Bitcoin Video Casino first, before I made any decisions. The reply I received was infuriating. I was told that it was I who gambled the money away! Wow what a lie! I know for a fact that I have not logged in for a couple of weeks and could not have possibly gambled by Bitcoin away. It’s just impossible! When I told them that I thought they were lying to me and that they stole my Bitcoin directly from my account, they in turn accused me of placing bets in patterns that were suspicious. Come on, guys! They stole my Bitcoin and are calling me a cheat!"


Notice how similar the above gaslighting tactic is to the recent claim they made that "You bet your entire 0.03 BTC shortly after it was confirmed..." Can't you see the gaslighting here folks? It's as plain as day. This criminal operation needs a great big light shone on it, and I am about to make that happen.

I'm going to bring this issue to the attention of some buddies of mine in high places in Big Tech, and see if they have any suggestions on how to put a bit more "pressure" on these animals.

bitcasino.io won’t scam you. I can assure you of that, they pay me to post wearing their signature & avatar but I have no ownership or stake in their business.

There are a good number of reputable crypto casinos that are perfectly trustworthy, bitcasino.io is one of them.

You need to start the scam accusation like I said, buddy.
Start a type 1 flag on their account too, if they have one here?

I hope you’re telling us the full truth.

Hey LFC_Bitcoin,

I just spent the past 30 minutes playing the "fun" version of Blackjack on the Bitcasino.io site, and I like what I see there. The problem is that I just had the original 0.03 Bitcoin essentially STOLEN from me, and so - aside from the crime itself - that has also put a major dent in my odds of achieving my "budget" objective of turning 0.03 BTC into 0.03 BTC (which is what I did earlier in the week). I don't want to "chase" after the lost/stolen 0.03 BTC, so I will have to proceed with caution. Last time I won the 0.01 BTC earlier this week I then used that to buy SteemMonster cards. So there was a clear strategy I was using, as I tend to steer clear of traditional gambling. Of course, I hadn't expected this to happen, but now it has, so I need to deal with the situation as it is. I will continue to at least play the "fun" blackjack there to get a feel for  things, and if I DO decide to play more blackjac (after I bounce back from this catastrophe) I will very likely play there.

As for taking action against BitcoinVideoCasino, as I said, I am totally on course to file a properly formatted "scam accusation" post. The issue is that I need to wait 360 seconds (six hours) to make such post, and it is now 4 am where I am, and I am ready to collapse.So I plan to continue this tomorrow when I am rested. Also, this "Type 1 flag" that you mention, I would certainly be interested in doing that. But since I am brand new here I am unaware of what exactly that is, or how to go about implementing it. So if you have any resources that can help get me up to speed that would be ideal. I think that the data that I have, ALONG WITH the anecdotal evidence in the numerous "bad reviews" I have now read about this criminal operation, provide VALID "beyond reasonable doubt" evidence that SOME SORT of legitimate sanctions are warranted against this operation. Sometimes it just requires someone to actually ACT, and I don't mind taking a little bit of time out of my schedule to follow up on this.

So, in summary, I COMPLETELY AGREE with you. Now it is just a matter of doing the necessary foot/finger work.

Let me sleep on this and get back on the case when I am refreshed.

Thanks.

I think some input from user BitcoinVideoPoker (https://bitcointalk.org/index.php?action=profile;u=74635), which seems to be Bitcoin Video Casino's forum account according to their thread in the Gambling section (https://bitcointalk.org/index.php?topic=130242.0), would be worthwhile prior to opening a flag against them. I've messaged them to draw their attention to this thread. They were last active yesterday.

Here is the evidence we have so far, based on blockchain records and screenshots of OP's account:
A 0.03 BTC deposit was made to OP's account
His account states a 0.03 BTC bet was made (and lost) shortly after (but this could easily be manipulated by the website owner)

At the moment, nothing else is verifiable. OP's claim is that he never made that 0.03 BTC bet, but he does state that the website was "glitchy", and he was betting using "demo" coins at the time.

As far as I can see, there are four possible scenarios here:

• OP made a mistake or the website glitched, resulting in him placing a bet he didn't intend to
• OP made the bet intentionally, but is trying to claim he didn't
• BitcoinVideoCasino has scammed him
• Someone else has access to his account

We are going to need some more input from the website's representative before we can support any flag raised.

What oeleo said.

Great post, mate.

I feel like this is the case, OP didn't bother showing the History in his Opening Post but right after he got an email from Frank, he decided to post his betting history. If I would have been scammed as claimed, the first thing I would look at would be my Betting history. How the Balance Disappeared... OP hasn't posted his "Free credit" history so far even tho I asked for, this only furthers my suspicion. Unless BitcoinVideoPoker has a "session" expiration feature of sorts that resets user to real betting after some time of inactivity. if OP can prove that's the case then I believe they owe OP the BTCs but if it's not then its OP's Fault for not paying attention while gambling.

@Thekool1s - I have NOTHING to hide. Let me address each of your points individual, and (in my opinion) as honestly as I possibly can)

1. I actually didn't even know that a history of the bets was published on the site. I only realized this AFTER I got the response email from "Diana" (who by the way is oddly the SECOND person who replied to me - neither replies of which were especially timely, nor informative). Even after "Diana" mentioned that she had looked at my record I didn't realize where the record was until I browsed around the site, and finally saw it on the "My Games" tab. I don't think it is fair to EXPECT that a casual player (who has only played on that site OCCASIONALLY) will be expected to know where the record of activity is. I know that may sound sort of "Well, it's your responsibility, dude." but it's really NOT. My responsibility is simply to deposit money, and pay the game under the ASSUMPTION that the operators of the game are not STEALING the players' money. It is not "negligence" for a player of an online casino to not be aware of how all of the information is organized on the web site. I will show you here the copy-pasted EXACT email response I got from "Diana" in regards to the claim that I "made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game". now, read those words agaain very carefully, and imagine you are in a court of law, and someone made that sort of claim against you. Really think hard about if this is a REASONABLE accusation which explains ALL POSSIBLE reasons why I could have "made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to [me]".  Might it not be FEASIBLE to consider what "Diana" is claiming as "speculation":

https://trial.laws.com/objection/speculation

In other words, "Diana" is basing her determination of the reason for my "missing" funds to be that, based on the record on "her" web site (and if you have a look at that record I think you might just get the sense that something "just ain't right") that my funds were ASSUMED to be used with my full knowledge and intention, and that there is NO CHANCE "beyond reasonable doubt" that my funds were NOT used without my full knowledge and/or intention. Now keep in mind that this is a company whose domain is registered in "Panama", and whose only contact information is an email address, which many people claim has a tendency to "ghost" people.


<email>

Hello Frank,

I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.

Best regards,

Diana


Oh, by the way, @Thekool1s, it has come to my attention that you have illegally slandered people online, simply based on the fact that you write comments online. And here's an example I dug up from some web site somewhere, where someone with the same name as you has said "x", "y", and "z"... " blah, blah, blah..." Based on "Diana's" reasoning you would essentially be as guilty as she is assuming I am.

Also, notice that Diana claims that I couldn't have played the game if the funds weren't there. Well, then how the hell was I able to play with the "free/test credits" then? Her logic is ludicrous. And also, would it not be a PERFECT tactic to TRICK people into losing their BTC if there were a "thin line" between the "free/test play" and the "real BTC play"? Just consider how effective that sort of setup MIGHT be if you were designing a system with maximum "plausible deniability"...

2. @Thekool1s - Where is this "free credit history" that you speak of? Can you please show me where that information is ANYWHERE on the web site:

https://bitcoinvideocasino.com/home

All I see if several tabs of "recent", "my games", "Big Wins", and "rare wins", each list of which seems to be based on THIN AIR, and each of which is a record of merely 20 hands (of blackjack). For instance, if you handed a copy of this information over to a certified judge would this be considered valid evidence in a court of law (like, let's say, a typical "small claims court'" court?

I am simply responding to your points here, based on the information available to me, and my  counterclaim that this whole situation has been manipulated against me. You seem to be deeming me "guilty before proven innocent", and doing so in a situation where the company I am making a claim against has a MASSIVE amount of negative anecdotal evidence against them. All that you have (and I say this as politely as possible) is an ASSUMPTION that I did something wrong on MY end, with essentially HERESAY as proof.

I would like you to simply CONSIDER what I am saying here. I am standing my ground on this one, and I WILL be filing a complaint against this company. I agree with the other poster that a representative from BitcoinVideoCasino respond here, and make a REASONABLE case as to why they think they are i the right. I think it will be interesting to here what they will say, and how they will back up their claim. I invite that, because I know that I'm right. And I am quite sure that if those folks provide their argument I can likely round up quite a few people from the various EXTREMELY BAD reviews of this site in question to come over here and chime in. The truth will speak for itself, albeit if only in the form of consensus, because this web site is not making an especially good effort at being transparent.

I stand with my claim. BitcoinVideoCasino WILL be reported, and I will CONTINUE to claim the "remedy" of full refund of my 0.03 Bitcoin, PLUS the transaction fee both ways (which is miniscule - but I should NOT have to pay transaction fees to send money to a company who is then going to steal it from me (if my claim is correct)).

Hope this helps clarify my stance on the situation. You are, of course, free to believe what you want. I am simply showing the data that I have access to.

 

I totally agree with you here. Your logic is sound. In a court of law, VARIOUS objections could be made to the email responses I received from customer support of the web site in question. Also keep in mind that they are NO LONGER responding to me.

"His account states a 0.03 BTC bet was made (and lost) shortly after (but this could easily be manipulated by the website owner)"

Yup. That is EXACTLY what I'm claiming. And, in fact, in a situation like this it is the COMPANY in question which must provide valid evidence- just like if a convenience store owner claims that they were robbed they would have to supply CLEAR EVIDENCE of the exact items that were stolen. the claim that the company is making against me is currently "based on thin air", and it is currently a case of "He said, she said".

Another thing is that, might it be possible that alleged glitch is actually an INTENDED one? Like doesn't it seem a bit "risky" that a player is allowed to play with "test credits", and then suddenly switch over to "real credits" without any sort of MECHANISM to delineate the two? For example, on 'THIS page you play with your "test credits", but then on "this separate page over here" (which is CLEARLY marked as "using real BTC credit" you are playing with real credit. I'm just asking y'all to think sensibly about what I am alleging.

But I fully support your points/reasoning above. Trust me, the LAST thing I wanted to do for the past 12 hours is be writing these long-winded messages, while also being (kind of) accused of doing something which there is no clear evidence backing up. In fact, if I manage to get the BTC back I probably won't even use it to gamble AT ALL after this chaos - or at least would only play that 0.03 BTC on a REPUTABLE site and then stop. It's not worth the drama.

Anyways, those are my thoughts for now. I am sticking with my claim, until PROPER evidence is provided to counter the current "guilty until proven innocent" situation.

Okay folks, time for some serious sleep.

Okay folks. I have gone ahead and initated the second phase of my campaign to bring my recent issue to the attention of a wider audience. I have created the following new "Scam Allegation" post here :

I allege that https://bitcoinvideocasino.com/blackjack stole 0.03 BTC from me
https://bitcointalk.org/index.php?topic=5213322.new#new

in which (along with this thread) will be a more focus presentation of the details of my recent incident, where I believe 0.03 BTC was unjustly taken from me by the https://bitcoinvideocasino.com site. I will stick t documented evidence as much as possible. I already see some people responding positively to my posts, so that is a good sign. Let's see where it goes. I am doing this NOT ONLY for personal retribution, but also to protect additional people from having the kind of problem that I, and others, have had with this company.

*** I just discovered this morning that they have added a new system by which they are now INCLUDING the "test credit" hands in the 20-hand log (ex. "My Games"). ironically, this new upgrade provides data which help me make my case even more clearly! Please check out my elaborate comment on this new "innovation", where I show CLEARLY that I am in the right on claiming that my 0.03 BTC was wrongly taken from me. There are two elaborate posts on the other thread analyzing this new feature, and the data is provides, to show convincing evidence that I am right in my claim that the 0.03 BTC should be returned to me. I hope you will all read analysis, in light of the new feature which just "magically" appeared... Hahaha....

But similarly, just as if a convenience store owner has to provide clear evidence of something being stolen, so do you. You have provided screenshots which show a bet being placed and lost. Your claim is you never made that bet, but an independent third party (i.e. all of us on the forum), have no way to verify that. We need input from both sides here.

Risky? Sure. Illegal? Probably not.

I'm certainly not saying you are lying, but as I said before I wouldn't be willing to support a flag until we have more conclusive evidence.

It's cool dude. This is what happens when you gamble online. That's why I'm simply going to stop doing it. I have had several issues now with shady companies, and each time I get the finger pointed at me. I'm jst really losing all faith in humanity at this point. I just put 0.03 into the Bitcoin.io casino. I am going to BLAST through that and then never gamble on these sites again. If you don't see a problem with this kind of bullsh*t then I don't don't even know how to react. So obviously there's going to be no sort of justice here, and so I'm just going to stop gambling on these sites. It's not worth seeing how people are really are. I'd rather not know. Good luck. But I am going to continue attacking this site, because - regardless of what anyone on this site thinks  they tricked me out of a significant amount of money, and the way they handled it was just plain unethical. So that's where I stand at this point. I will continue to attack this site, whether on this forum or elsewhere.

@TranscriptJunky Dude listen. I didn't accuse you. All I said is what I "felt(Opinion)" with the information that was provided. I know what it's like to be in a shitty situation and i hope your situation gets better. I will point out some things which you mentioned which I don't agree with.


This is the definition of irresponsible Gambling! You don't even understand how the website works and you are gambling away real money, smdh.


No, it's totally fair. A causal player will know how to browse themself around a website but an irresponsible person won't...


Dude just stop! You are typing nonsense at this point, it won't help your case.

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Again I'm not accusing you but what I can say something for a fact after reading your responses so far is that "Irresponsibility" Surrounds you. Anyway moving on.


See dude this is an issue, your "story" isn't straight. At first, you said you didn't even know till Diana's email that there was a Betting Log but then you go on to claim that they added the test credit log today. How do you know that the Test Credit log didn't exist before today? Since you didn't even know that there was a log of your Real bets?

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This is something I agree with, there isn't a "Clear" way to suggest that the player is using Real BTCs or Test credits. They can surely work on their UI to make the difference "clear".

It looks like their UI is also broken of sorts... "Test Credits" Text is right over the credits text. It isn't even readable. For this alone, I believe they owe you your BTCs back. Anyway, I will keep an eye on the other thread and see where this issue heads to. Good luck!

https://i.imgur.com/q4vt074.png

Happened to me also. Deposit credit and I played real credits without noticing

Okay everyone. I have decided to simply deposit another 0.03 BTC into the https://bitcasino.io site, and have been playing all day, with the goal of (hopefully) recuperating the 0.03 that disappeared in BitcoinVideoCasino. It's 2 am where I live, and am have literally been up playing black for like the past 24 hours. My body is literally ready to collapse, so I need some sleep. The https://bitcasino.io interface is much more welcoming, and I haven't had any issues so far. I will say that I am quite sickened by this whole experience. I'm just a guy who wanted to play a little blackjack, and this whole incident has been both disturbing and demoralizing. I I recoup the original funds that will be ideal, but if not then that will just be unfortunate. I honestly just don't have the energy to have this sort of insanity on my mind, and so I will just put some closure on this and move on. And no, I am NOT going to argue with anyone about who's responsible for this mess. Just use your common sense. If some of you can't get that there's something a bit "off" about this whole situation then I certainly don't have the energy to debate about that. There are much more serious things going on in the world right now than this craziness. As for the BitcoinVideoCasino creatures, I just feel SORRY for them.How can you be so lacking in basic morals and function in the world? So that's my take on the situation. I'm not going to subject myself to this sort of insanity. Its not worth it. I will also probably disengage from this forum as well. It seems like there are some nice folks here, and I have appreciated the feedback, but I have been wanting more and more to just disengage from pretty much everything lately. I found this site when I searched for "reviews on BitcoinVideoCasino" after this recent debacle. You folks have overall been very helpful in providing feedback, and I appreciate that. I'm just getting to old for all of this stuff. I also live overseas, which provides a whole other dimension of chaos. Trust me. As I was compulsively gambling all day today I just came to the realization that it is not worth get myself sick over stuff like this. If this thread stays up into the future, maybe it will help other people avoid getting caught up in this same predicament. Of course, this is the last thing I wanted to deal with over the holiday week. So I think that's all for me now. I am exhausted at this point. Good luck everyone...

Friend, you are displaying some pretty concerning red flags for having a gambling problem, which I think you realize given the last two lines in my quote above. Regardless of the outcome of this situation, your mental health isn't worth compromising for the sake of $200. I'd urge you to take a step back from online gambling, at least for just a day or two, and take a breather. There are lots of resource online you can find with a simple web search which can help.

I agree with you. However, I wouldn't be in the position has the 0.03 BTC been taken from me in the way that it was. Again, I'm not going to argue with people about who's at fault for me having 0.03 ($220 USD) disappear because the managers of an online casino who have NOTORIOUS horrendous reviews posted all over the internet can't have the couth to present their UI in a way which prevents players $$$ from disappearing into the void. If you all want to still argue about then then ADMINS - PLEASE DELETE MY ACCOUNT here completely. I am so disgusted by this whole affair. Like I said, I am playing the "chaser 0.03 BTC) to get back the original 0.03 BTC because I am so disgusted about having that 0.03 stole from me in the way that it was. I'm not going to argue with any you any more about this. If you can't see the crime that has happened here then I honestly just feel SORRY for you. If anyone wants to further attack me then admins, please delete my account completely. To all of you who have been supportive I much appreciate that. I probably will NOT be responding further on the two threads I have posted here. It is up to admin to decide what o do.

But yes, I definitely do need some sleep.

Locking this thread because the issue is going nowhere, AND I want to use my wordsmith PROWESS elsewhere, and just to spite that English BITCH @TMAN.

Even though I lost 0.06 BTC, at least I'm not English.

Smell ya' later, #BITCHES....