Bitcoin Forum

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

Sorry for your loss that's an expensive mistake. I used to avoid 2fa as well since they're frustrating but once most sites started requiring 2fa it eventually grew on me and encouraged me to activate 2fa on all my accounts.

Have you checked your emails and the sessions from your bitsler account? They usually require an authorization from your email before you could access your account.

Or probably think that your machine is already compromise that's why the hackers are just monitoring you activity and once you deposited to bitsler, they didn't waste anytime to get your bitsler account and your password to steal your bitcoins.

So better not used your pc or your laptop for now because and think of your machine as their mode of entry. 2FA is very important now, gambling sites or exchanges, everything, specially that hacks are very sophisticated now and we don't know if we are already in their target list.

Thanks for having a look.  Scanned my computer.  Checked email.  I guess emails only went out for vault withdrawals.  Support from Bitsler recommended Malwarebytes.  After scanning my desktop with Malwarebytes it found 14 different instances of malware all originating from just one site. I don’t know how to attached the picture of the one site, or if it would even do any good.  I got got.  Live and learn. Once I learned this I commented on that site and was immediately blocked.

Sorry to hear about your loss, it is true scammers are now becoming a pain. Every website now recommend 2FA and it is a good practice to activate it. The thing is that you always learn it the hard way. Malware are a big issue it is better to activate an antivirus to scan those malware in your computer.

Sorry to hear about your loss. If you do not activate 2FA, you are vulnerable for the hack to penetrates your account, as they say. It is a lesson for you:
- Never deposit money that you are not ready to lose in gambling or other sites.
- Activate everything to make sure your account is safe.
- If you win on playing the gambling games, you should leave the site with your winning money.

If they block your account, you can search for the other gambling sites, but always remember your lesson, so you do not get the same experience.

Probability is ,because it seems like very rare that instantly after depositing you are already hacked ?this only means you are under monitoring or Its the Bistler's Site are compromised .
Their Email verification are at risk.

And each site once you created an account ,they will push you to at least have a 2fa because of this same scenario that constantly happening.

It is a custodial system. Bitsler keeps track of balances in a database. They send withdrawals from a separate hot wallet and don't need to move the BTC that is in your deposit address until they think it is necessary.

If you have a long history of honesty with Bitsler and as you are saying that they have paid over 6 bitcoins to you as a bug bounty, I don't think the casino owner would scam you for 0.097 btc. It is a good amount of money for sure at this current market price but it's a super small amount for a casino like bitsler. If a casino wants to rob you, they would rob you for a bigger amount because no casino would risk their reputation for just 0.097 btc.

It is highly possible that you have been using a compromised account and hackers were monitoring your activity very closely. Also having no 2FA really makes it vulnerable! It's good to know that you have activated 2FA now. Lessons learned but in a hard way!

That sounds really weird! Like almost impossible unless someone was constantly monitoring your bitsler account 24/7 to see when a deposit was coming. And lol did he for real just tell you those scammers are cancer? Why does it feel like you are just making up stuffs. But if it is really true, then high chances are you just got hacked (once again, weird how everything took place within 10 minutes). Did they check for any suspicious login or different IP? Don't you get an email from them if someone from another computer logins in? Maybe try making another small deposit and see if you automatically lose the balance. But yeah, make sure to enable 2fa. Extra layer of security is always better.
If machine is compromised, his other account would already be hacked. He did mention that he didn't lose his balance from another site that is holding more than one bitcoin.

Based on what you say it looks like your machine was already compromised.Almost any casino nowadays offer 2FA and using it with google authenticator app in your phone is easy and not burdensome.If you don’t want to use 2FA you can use an old Pc or Laptop,install Linux on it and use it only for crypto related activities(this is what I do and I also use 2FA just in case) this way you will be a whole lot safer than using non secure operating systems like Windows which rely on external antivirus software for better protection.

Sorry for your loss man, with the value of Bitcoin at the moment, 0.097BTC is a very big amount in my country.

I always turned on 2FA on gambling sites or exchanges as it involves money, big or small, whenever we are hacked, it's painful.

I wonder though if Bitsler would refund you that amount as you are one of their honest costumers.

Good to see you are sharing your experience about the 2FA since actually many forgot to activate that option to their accounts that's why many of them got hack the same as yours. And this is a big lesson to learn from since to avoid any such issue again in future better to set what those necessary things security features what the site have.

Now for this is a eye opener to other to always activate their 2FA and just take the seconds hassle upon log in in their accounts.

I'm very sad for your lost..

you did not follow the right precautions
2fa is now mandatory, better with Google Authenticator than via SMS

because world is bad place and everyone of bad guys want your money

learn about this, enable always all securing method (2fa)

I guess you should make sure what caused the loss wasnt from your side. Could someone have stolen your login information in order to do that?  Do you normally use the site without 2FA?
I wish to know if someone/people have had their funds stolen on the site in thesame manner or is this is a unique case?

most gambling websites are still not using google authenticator but i think this app is better than sms because our phones or sim cards can be easily hi jack while google authenticator works the other way , its online and owned by google so we are sure that it was safe .

that is helpful ? i think it wasnt and i think that was a funny response  . they didnt acted seriously but instead replied you with a funny message like that  . why not directly solving the problem or refunded you .

Why would they refund? They don't even know if op is the one who do make some withdrawal or other person. They wont really be refunding any amount

that had been lost due to human error. We know the reputation of bitsler and they had been on this market for a long time already and that response is just some sort of
reminders that we should really be careful in terms of security.We wouldn't know if someone do really knows our log in details or any.

Sorry about that loss. Activating 2FA is very important and that message from Gabriel is a fact, scammers are cancer, and can you remember if you ever got into a website which you have the same login details as bitsler's?

Maybe you've bumped into a website that you have the same login details and that guy is following or tracing you through your email? I didn't know or you've got into a phishing website. Sort of something like that happened to you that's why the hacker/scammer stole your deposit.

A very expensive lesson with the surge of bitcoin that 0.097BTC is worth $2818 @ $29052.

There is the possibility that your laptop has been compromised by hackers unknowingly, enabled 2fa would have prevented your coin from being stolen, I had a similar experience with myl aptop whenever I wanted to send some Bitcoin having copied the receiver address a different address will be pasted on the wallet if not of my thorough and carefullness I would have send it to an hacker funny enough no amount of copy and paste will change the address untill I split my own address and paste then close the space.

Sorry mate, but I think you have make one of the biggest mistakes in crypto sphere, that is not activating your 2FA. So let this be a lesson for you and for others as well who do trade and gamble big amount of BTC. This is a layer of protection for us, if we don't take advantage of it then sooner or later hackers are going to find you and steal everything.

As for your emails and all crypto related, much better to change it or better yet, you are already compromised so it's better to reformat your pc that you used for crypto activity.

There are instances wherein we insist that our machines are good and does not contain malware while in reality, it does have something in it that could potentially steal all our information and whatnot. It's great from the support to actually recommend Malwarebytes to do an assessment on the machine in order to prevent future leaks and hacks like this. Also, enabling 2FA on most of your online accounts should be the standard, as most exploits can easily be done right now, especially without 2FA enabled.

It kinda sucks to have these things happen to you, but I do hope you learn something about protecting your account.

Really sorry to hear that happens OP, but glad you already scaned your computer and you have found what's suspious on your computer/pc.
I really respect you to not abuse or take any advantage by found a critical bug on bitsler, not many people like that nowadays.

Every year I read such kinds of stories where people getting hacked, I really feel sorry for them and I thank most of you guys for posting here your experiences so people like us can be aware of such things. I never thought of this kind of scam but after reading it, I've learned something that I didn't learn before that's why I love this community because people here wouldn't bother to share their experience whether it is bad or good.

I still don't have 2FA enabled with some of the sports book I am with. I usually don't do it unless I am very regular with them.

You did what you thought was right but now since this was robbed and Gabriel already sent you a response which seems reasonable to me by the way. What do you expect from this topic?

Don't forget that Bitsler is been in the business from long term and they never had bad name in business and what I understand that they will not intend to make their name bad too sooner or later. Your experience is hurting but I think this is how we learn the hard way. It seems very expensive but lesson has been learnt in return.

I know it is frustrating and hassle to enable 2FA in every website we logged in, but it is more frustrating when you experience getting hack or scam, that is why I feel sorry for your loss. It is really better if you will enable your 2FA because we don't know when will a hacker or a scammer will attack you.

You can use imgur or imgbb.com link so we can see the images you want us to see and what website malware came from.
It's huge lost since the price of Bitcoin is in ATH so  I don't think it's easy to forget that , just make sure that next time  you are required to use 2FA you will use it's for your own security so always use that if you have chances to do.

Why now there are many gambling sites that require 2FA to be activated, because there have been many cases of theft that have occurred
when 2FA is not active. Hopefully what happens to the opening post will not be experienced by all of us, so don't forget to make sure all of
our gambling site accounts always enable the 2FA. The opening post has had a huge loss, imagine with the current Bitcoin rate, losing 0.097 BTC
will stress me out.

That sounds weird, I felt so bad that if ever it will happen to me. With that 2FA authentication is a big help to safeguard our wallet but I don't think scammer can also breach emails since the site itself will send email authentication if 2FA is not yet enabled.

A lesson to learn. I think everyone knows how risk and prone to scams. It was you/us to protect our account and not just be confident enough with email authentication only coz it could possibly be bypassed(as what it happens to you). And that is a reason why they are recommending to enable 2FA otherwise, regrets and losses will come near to us.

It sure does an eye opener to provide 2FA even if you're still signing up for an account. There's some site that doesn't let the registrant to continue if they haven't activated yet the 2FA option, I think that's a safety feature for some gambling site so that the next time they login, withdraw, deposit and other similar things we may avoid some kind of scenarios, especially hacking.

For me gamblers with little money may still think 2FA is not something that is important, but even on some exchange sites I have 2FA enabled. I just wonder why those of you who are big money players still ignore security, because when you bet with a large bankroll you should have activated 2FA from the beginning because that is part of the security. Anyway, I'm also sorry about this incident, and this incident has made you realize that 2FA is something important, so be careful and hope it won't happen again.

That's a good amount at the price now, however, according to your story you have already returned 33 bitcoins, so I guess that's just small for you. You really need to lost that amount before you realize to put a 2FA in your account, mine does not have a 2FA yet, lol... but after reading your experience, I might get it done soon.

sorry for your lost by the way.

Sorry to hear this, i hope that you'll win again and recover. I would suggest you to run a virus scan on your pc and check if you have any malwares such as a keylogger or something. It's weird to hear that after 9 minutes you got hacked and you already had a big balance? weird!
It's a good reminder to you and to all of us to secure our accounts, did you check your email and followed what mr yahoo have said?

So basically, this isn't the fault of Bitsler but rather the OP's shortcomings when it comes to having a secured device with an updated security countermeasures. It is too frustrating to have .097 being gone in just minutes.. but it would be much frustrating if you wouldn't make it a habit to secure your accounts and devices, which might end more loses than .097. Starting from now on, better change your password monthly (or weekly!), have it be in alphanumeric keys and with unique characters, and never ever visit nor download any suspicious links you receive.

Gambling is indeed fun, but remember that doing it online is riskier than on physical casinos when it comes to security. So prioritize it first before re-engaging in online gambling!

Please reveal that one site that others may be warned. Let us all learn lessons from this. This failure is not cheap. It cost you more than a couple of thousand dollars. Let us try not to allow that huge loss go in vain. There are a lot of gamblers in this forum and one or two of them may also be using that site.

And not just for gamblers but for everybody. For sure, those 14 malware could do more damage than imagined. Let us all report that site not just for being a source of malware but for directly protecting it. This site is explicitly malicious.

Firstly, any proof of the 38 BTC roulette story? I find it a bit hard to believe tbh.

2FA should be enabled at all times. Just because your other accounts didn't get hacked isn't anywhere near sufficient proof that Bitsler is doing something shady from the inside. There is a small probability for each account that you have unsecured by 2FA that it will get hacked - it just so happens that Bitsler is the account in this case.

You'd have to swallow this loss as it is entirely your fault. Bitsler has an excellent reputation on the forum, and I have played much more than that amount on their site and never had any issues. Your account's security is your responsibility solely.

No questio to that, for sure OP knew it but the thing that he's maybe implying is the honesty that he did from this site, returning 33btc if that's for real is really an act of honesty as he can just robbed the site and took all thpse winning amount.

Lesson learned, as even how reputable the site was, hackers are always be around. They are just waiting for one great opportunities
to rob anyone who's unaware.

Always find time to keep your funds safe by doing all security measures that the site offered,

Yes, it is. It is an important lesson for all gamblers not to do the same thing as @OP. We need to install 2FA, not just in the gambling games, but it also needs to install 2FA in any account that we have, especially in email, handphone, or else that we think is susceptible to hacking. Using high security is a must that we should do to prevent hackers. And based on the @OP story, it is his mistake not to activate 2FA, and even if the casino is not telling on their site, we must activate it by ourselves.

Indeed an expensive, these stories are some of the reason why I stopped gambling online, physical locations are much better and are livelier. Regarding 2FA, this was ingrained to me because I am paranoid about my security online. But 2FA is not the best security measure out there, someone can impersonate you to reset your 2FA or at least disable it. The best defense against those is to shut your trap when about your dealings online, remember the old adage in military, "Loose lips sinks ships".

I guess I have seen you in bitsler chat and you rained some XRP sometime ago and you are black diamond rank if I am not wrong.

Keeping stats aside, it is really unfortunate what happened with you and I believe bitsler can at least give you the IP address and BTC addresses of deposits and withdrawals made so that you can track maybe who it was.

By the way I don't know who is at fault because yeah 2FA is good and important but even I don't use it because I feel its a mess and takes extra time on each login and transaction. Was your password simple enough to brute force or did you entered your pass to a phishing site? Might want to do some research here.

Oh I saw your recent comment and glad you found the malware finally.

What a bad experience, I'm sorry for your loss op. I hope you will get a good response and action from their support team about this matter. But as always said whenever we encounter similar stories like this, it's a lesson to us to enable 2FA in the future. It's a way to secure our account since we are all aware of how rampant scammers are.

At least, I want to thank you for sharing your story because it will make us more careful to avoid experiencing the same thing.

Bitsler is a reputable betting sites and I believe you need to ensure your account to be in 2FA if you want it to be safe, that's a lessoned learn from you mate, you are lucky you don't loss a lot of money, actually its not hard to put a 2FA in our account, sometimes we are just lazy or we didn't think that our account could be compromise.

That's too fast , Now this made me worried about My deposits in the next days , Bistler is One of the most Trusted and longest and also successful  gambling site that has been Advertised in this forum .
So many accounts here that plays in that side including me, I often deposit funds But  Smaller each time ,at least 100$ to 150 each deposit ,if ever i lose then add another small amount ,because i'm afraid of Being a victim like this.
Every site that i enter and create account always remind me to secure a 2fa before proceeding in depositing and playing.
Maybe this is a Best example that we must required ourself to make 2fa always.
because even a popular site is being targeted by this hacker.

I already play on many reputable and non reputable casino in the past deposit huge sum of money than the OP without setting up a 2FA security but still I didn't experience any hack in all of my account tho.

It's either OP's computer was infected by a virus or something is wrong on his account. Bitsler should atleast investigate and release the IP login of the OP account to verify that indeed his account was compromised. I don't doubt Bitsler but if OP story is true that his fund came from another casino then his argument has some point if his account on both casino has same security setup.

bitsler was just a popular casino than others and op maybe playing on a casino that is not big as bitsler resulting for his account to be safer on it than on bitsler but it was still risky playing both non popular and popular casinos  .
lucky you that your money is safe playing in both type of casinos but we still must be contented and op's story can give us encouragment that we need to setup our 2fa's before its too late . small or not small amount of money , it will be scary if we will get hacked because hackers can stole money on us again next time .

The TS most likely compromised the password to his account by clicking on a phishing link. Too bad he did not use 2FA as in this situation it would have saved his deposit from theft.

Of course it is a pity for him because he paid a lot of money for his mistake. Let him be lucky in the New Year and win back this loss.

It is still a huge amount. Enabling 2FA on accounts that you use especially if it has a huge amount is a safety step one should do. I often enable 2FA too, but whenever I need to transfer a huge amount I do.

I admire your honesty for disclosing that one of their game is bugged and you returned their money. Your money is robbed in just a few minutes, it could be your computer is compromised or you clicked a phishing site.

Well yeah, it also hopefully encourage people to use double-factor authentication and maybe at least email confirmation code to verify because these hackers are really smart they will not steal coins when you deposit small and will wait for the right moment.

I have talked to Gabriel myself a few times and he is a gentleman and I actually mean it, if it was possible to recover funds he would have surely helped but the truth is no one can do anything so he can do nothing but curse hacker in frustration.

Yeah even stake has started to ask ID verification and they also recommend double-factor authentication security to avoid such instances.

And the Hacker most likely monitoring His deposit so that once he Made Big like this ,then He'll take it right away.

same reason that we must at least deposit only Small amount each time if we are not willing to Take 2fa .
The question is if he will Still gamble? maybe this is one way to at least Exit the gambling industry and focus in something else.

Such a terrible end of the year with this op's story... I've never experienced anything like this, and I don't use the 2FA in the casino where I'm playing. Then again, I don't have huge sums there, so it's not that big of a deal to me. But maybe I'll do the 2FA now.
I'm so sorry that this happened to you, and if you saved them so much money in the past, I think it's nice that they gave you 6 BTC as a reward. But they are not to be blamed for this situation because it's not the casino that scammed you. We have to be careful because scammers are always lurking and waiting to see an opportunity to steal.
I use Malwarebytes, so I'm glad Bitsler's support recommended it to you.

If someone managed to rob the deposited amount just in 9 minutes then how can you be sure that it won't happen again?

Do you really believe that 2FA will save you?

2FA is extra layer to the security but its not ultimate protection, so you need to find where the scammer got your details and scammed you.

It won't happen again if he uses 2FA the next time around.

It can save you to not move funds in the event of a compromised sign-in because if you have allowed 2FA feature let's say just on withdrawal then the hacker/s couldn't move those fund of yours.

It isn't the ultimate protection need could rely on but that doesn't mean we should ignore even this little act of enabling it that may save your account or money someday. I think that will be hard to find if he is a phishing victim somewhere online.

Blocked?
What do you mean? You've been blocked by Bitsler?  ???
Are you still able to withdraw your remaining funds at least?

I guess what OP meant to say was that he blocked the site where all malware are originating from to at least protect himself from that site. I think bitsler have emailed him more than their previous message of “damn all those scammers are really a cancer!” and recommended him a software to help detect what might happened on his account.
Bitsler is a reputable gambling site and if OP's account was hacked with his fault then those funds that was taken from him won't be compensated back to him. Let us be a lesson to everyone to check everything we click in the internet especially emails and having a little bit of protection such as 2FA might save us from potential harm from scammers and hackers from our money and cryptos.

I'm not really sure about that. Theraker didn't tell "he blocked the site" as you say but he "was immediately blocked" once he "commented on that site"... It's not the same meaning  :-\
I hope Theraker will clarify his words soon.

I think it will be important to know where the OP has his wallet, because if his computer was the weak point that allowed those scammers to steal his money then this means that any valuable information that sits in that computer is going to be at risk and it is just a matter of time until the OP losses a lot more than that, so if he has his wallet on his computer but he has an external backup of his seed words maybe it is time to wipe out his hard drive and install a new OS as soon as possible.

When you are mostly in front of your pc due to work or your main involvement is through online then its just sensible for you to mind off about security of your workplace or workstation
which means you should really be mindful about your pc which is totally safe or malware-virus free so that you wont really be worrying about those kind of instances.

This had been a typical problem when youre pc is infected where you would really expose off your important details such as log-ins, passwords, surfing behavior and other
important things that should really be kept on private but since you had a malware then all of those are exposed.
This is why we should really be mindful on the things we do download into our pc.

Man, sorry for your loss, but at least from your words it's looks a little weird. You have highly compromised PC (or laptop, or smartphone or whatever you have) which controlled by hacker (but again, in that case why he don't stole 1 btc from another site?) or it's something weird with Bitsler. And personally i would not use them in the future.

This is the only complain we heard, I think Bitsler can still have its good reputation. Problem is, OP failed to put a 2FA in his account, it's already recommended to put to ensure better security, trading sites and gambling sites accounts should not be treated differently in terms of security.

Gambling sites are Telling us right away upon account creation to make sure Securing our account by 2fa .

Seems like OP is too Lazy doing it ?

At least now Others will prioritize this action ,specially those gamblers that Loves exploring all gambling sites .

People would just be keen when it comes to security aspect when they had already lost their money but seeing it before they are really that lazy to follow even if its the basic one
but still they do commonly ignore it most of the time.

When the situation comes where they had lost money then that will be the time on realizing that they were just too lazy on setting 2fa and other security measures.

You would only do this when you do have lost money but if not then you wouldn't be minding at all.

Not everyone is like that, I think there are only few people who are not securing their account as we all know the risk if our account is not secured with 2 layer security, we want to minimize the risk of our account of getting hack because we value what's inside of it, if only our bitcointalk account has 2FA, I would surely put a 2FA on it, but now I think it's alright since I can stake my address to prove the ownership of my account.

If this is true then most likely this is how he got hacked. If it was a malware then why his funds on other casinos weren't stolen too!
Giving away coins and exposing his username on the chat box made him the main target for hackers. All they have to do is to brute force his password and hope he didn't activate 2FA which was the case, sadly.

The first time, people tend not to care about their account because they play gambling using free coins that have been given to them by free from the site owner. Later on, they feel comfortable with the game, and they're staying at that site, so they decide to send some amount to their balance and start to continue playing. Many people forget to activate 2FA to take care of their account, and the account becomes vulnerable to hacking by the hacker. I think it is because he doesn't care or aware of the hacker that can steal his balance. It is an important lesson for us, and we need to prevent those happen to our account.

Well, what a sad experienced dude. But by the way, I think you are one of the expert gambler isn't right?
Moreover, I was just curious about the technique in Roulette game can you tell us here the technique or you can pm me ;D
And third you've returned 33 Bitcoin, right? for what reason? or how come that you got 33BTC? at least this time you will become
more careful.  Good day ;)

I could be wrong but I think it's the other way around there's a lot of people that still avoid 2fa when it's optional. I know some casinos eventually made it mandatory though once you withdraw you have to enable it.

Not just the account creation they'll even remind you to activate it every time you log in.

That's a very unfortunate incident you encountered. Though it was pure profit it still does matter as the amount was not small.
One mistake you did was not to enable 2fa but it's quite uncommon to see the deposit getting stolen right after the deposit was made.
Either it was someone who knew your password or it was an insider job.

They are not being fair here, you returned 33 Bitcoin but they did not bother to return your deposit which is just s small fraction of 33 Bitcoin, even if they gave you 6 Bitcoin they should consider you as a loyal customer and give you back that small amount, well lesson learned to always use authentication to sites where you deposit coins.

Actually that is the most upsetting part since when he notice a problem on their site and return he didn't even get a reward but when he got a problem regarding on that issue then the casino didn't compensate even a little although it's not their obligation but as a loyal costumer maybe they should do a little things to uplift his spirit. But guess that casino is just care about their own good and not for their loyal gamblers

I think you did not read well his statement in the OP.


He got 6 btc as a bounty, and that's a huge amount now already, so there was already a trust on the site and OP was not really that upset since he is not accusing the site or anyone for his loss.

Sorry for your big loss, if this things won’t happen we will not realise the importance of 2fa security feature. But I think even without your 2fa enabled, the site should automatically notify you if there’s a suspicious login to your account. In my opinion the site was accountable for that incident.

I don't think that they should be really accountable for this, and op still has a mistake for not enabling 2fa when we know that this kind of incidence is becoming more rampant. It's a part of being careful and securing our account but since he didn't enable it, he was vulnerable to getting robbed. But it's good that their support team is responsive and helpful to op though I don't think the site would be giving back the money that he lost or something because it's not really their fault. At least op learned his lessons now.

Their response is the worth help (enough) but doubted if they will give some money to OP as it was not their fault. it is really our responsibility to take care of our account and that OP might not also blind to what it happens around, we can't just ignore the rampant hacking incident but it was very unfortunate how OP neglected to see and let this thing to happen before he realized. 
I hope we never hear this thing again and to know how important it was.

That's too painful, you got robbed instantly, the moment you deposited that amount, it is kinda big actually, anyway I think maybe you click some phishing emails that has been sent in your account, and that thing is the reason why you got hacked, or it could be also you password vulnerability, maybe your password is somehow similar to your personal info maybe bdays or what, or inside job can be a reason as well, it is just sad that even you helped them to fix their bugs they cannot do anything, well yes they cannot do anything to that just always use 2FA, and remember they are just businessman so even you did a good job before and sent back 33btc I think you should get it, because you've earned it.

There were such incident in the past and nothing was actually not be given to the victims becasue it's not the fault of the gambling platform but the gambler. Possibly this will be a lesson to all gamblers and investors to be careful about securing their account first before proceed to make deposit. Sincerely, most of my gambling platforms registered always go along with 2fa except if the gambling platform doesn't required such, but almost my cryptocurrency exchanges do go with 2fa for more security against hackers.

At least it only around 0.09 btc lose compared to your winnings. Besides, I believe that you have made a lot.of.contribution to the platform not only returning the mbtc you earn from cheating but also by telling them the bugs that happen within the platform. If only you are not telling them the truth then you can actually get money free from them by playing the roulette game. Just let go of 0.09btc and focus on how to secure your account to avoid anymore fund losses.

Feel so sorry for your loss but that already happened and we couldn't turn the money back to you anymore, scammers are always there and will try to steal money from other people so be careful when transferring huge amount of money, maybe your device is already coped with a virus which helps those scammers steal your money, that is why using the 2FA is an important thing for everyone to avoid things like this.

Based on OP's post he is not blaming the site and count  the experience as a lesson learned to always used 2FA authentication something we sometimes overlooked because we are comfortable using our password alone, he is still going to play on Bitsler and what he is posting is a warning that we should enable security features of gambling site that we are playing, it's not the gambling site's fault and OP still trust them.

That is a big loss. I can not imagine how it feels, but I know that really makes us feel down in deep. It is a big lesson for us, never underestimate 2fa because we activate it, preventing us from something that we do not want to get. I hope you do not have to get the same experience in the future, and always make sure that you already activate 2fa in all sites using 2fa.

I am very sorry to ear about that loose. Generally speaking if you are not sure why this happens you should change immediately your password from another computer. Your device could be compromised or you have used a very weak password...

This is what hardware wallets are for, they are a cheap device that allow you to store your coins with extreme safety, but the disaster that is happening with ledger will probably stop many users from getting a hardware wallet, so what to do? An option is that if you have an old laptop or smartphone you could use that to store your wallet there, in the case of very old computers you could use a lightweight Linux distribution, install it in a a very old computer and then install your wallet there, it will be like a hardware wallet without additional costs.

For an ordinary gambler who can't spare such amount of money the said amount that OP loss is really regretful, there are lots
of things that you can use this money if you manage to secure it properly.


It's a another layer for your security, activating this feature will allow you to guard your money, hackers won't be able to get
anything without your knowledge.


Lesson learned for sure, as OP bring this topic out to aware those newbies and those who are not using this for their own protections,.

What does this have to do with the use of a hardware wallet if the funds were withdrawn from the gambling site? Most likely, the TS kept the password unencrypted on his computer or accessed the site through a phishing link. That's what led to the theft of the account password.

It is very important to activate it in every casino, exchange, or wallet that you have funds. Don't compromise your funds just because it's taking a few minutes of your time.

OP has learned too bad with this experience and I think it's all enough that he had found that his PC got malware and could be the main culprit for the stealing of his funds.

You said right! it will take few minutes of your time activating this feature, but the help that it will give to guard and secure your funds will be more stronger than doing nothing. Learning from how things went bad gives a person a better outlook with possibilities that may take place along the way. This experienced will make him more attentive and more furious with how he will take care of his funds not just with his gambling activities but in every way that securities are in need to attend.

A big lesson to many others those are not doing things for security because recently I am also feeling not secure with few sites but I have to manage and work with them now I am also doing few things for improving my security because its really bad not all members can afford lost like this its really big.

A big loss in USD amount this day and I hope you get to know your lesson now and for the others who don't care about 2FA. Time for you to double-check your computer's security surely you have some worm in your computer or your phone for the hacker to have access to your Bitsler account. This is the reason why websites ask us to activate 2FA ahead of time, to avoid things like this.

It is awful that people still need to lose money in order to learn this lesson, setting up 2FA takes at most 5 minutes and if done correctly then it reduces the chances that you are going to get scammed significantly by scammers or hackers, and taking into account how it is almost impossible tor recover your coins after you have lost them I would think more people would enable 2FA to protect themselves and their coins but it seems people still do not learn this important lesson.

IIRC, there were people and I think they're not newbies that said it's too hassle for them to activate it and to think that it will only take a few minutes of their time, they chose not to do so. But I hope that they're fine especially in this bull run. Experience after experiences from personal and other people will make everyone do it.

Just learn the lesson from the experience of others and to remove your worry, you just have to activate it.

We can't do anything, because the fund hasn't gone to the cold wallet or something. It's been withdrawn by an user who has taken control of your account. Only his mind can make a solution. I really appreciate the honest work you've done to the gambling site returning 32 Bitcoins. I don't know whether it is true or not, you're awesome if it's true.

It is an important lesson for all of us, not just for @OP. We must aware and install 2FA for our security, and hopefully, after we install 2FA, our account will be safe from the hacker. If the website asks us to install 2FA or other securities, we must follow their suggestion because that is the way for us to protect our account. I am sure that the site will always take care of their member's accounts, and they will not get a problem if all of their members follow their advice. Although the hacker can find the other way to hack the member's account, at least, we can prevent the hacking.

Losing even a single cents of bitcoin today was such a huge loss and every cents count now due to all time high price and high deman of bitcoin. Well the things have already done and we can't undo it, i feel sorry about your lost but life must go on and so even trading and gambling. Let's take this as a lesson to everyone of us and learned from it. It is better to store your money in a hardwallet instead which i guess can secured your money in it.

As most have mentioned, I really do sympathize with your loss.

In all of the websites that I visit in which I create an account, I always make it a point to enable the 2FA features to provide extra security. Though 2FA sometimes require some additional information, such kind of hassle is justifiable in order to at least protect my account. Given that the online gambling industry is notorious nowadays due to the covid pandemic, lots of scammers are trying to take advantage of this opportunity to hack/scam others.

Let this be a learning lesson for you, OP. Next time, enable your 2FA in order to avoid this kind of incident happening in the future.

From your statement, I can see that it cannot be considered as loss for you even if you have lost 0.097 btc because you have profited a good amount of money from your technique in the past so you can just consider it as your bad experience and make sure to avoid it to happen again.

It's good that you already enabled your 2FA, if you have some amount that you want to protect it will be better if you can enable all the security features in the site so the scammers can't easily move your money if in case they can hack your account.

Exactly as he won it fair and square and the exploit reward was a reward for the issue he found on the game. Just because you've earned enough from the past for helping exploiting a bug or issue doesn't mean losing your money on what you earn on the current will justify something.
But the issue isn't on the site anymore as OP have been manifested by some virus that made his account vulnerable to hacks. Having a 2FA and additional security measure will help secure your account for potential hackers and prevent this issue from happening.

This isn't really an issue on the site itself but rather it do particularly talks about users security means where they should really be mindful when it comes to passwords and security of their own accounts and that would basically starts into its own computer or device that had been using.

People wouldn't really mind too much until they had lost money, they wont really be taking some importance when the incident do happen before.
Its really just a waste of money to know that the amount is already big on this current market price.

So take this as a lesson learned.

2FA is not a panacea man. As it said before, he don't have problems with another gambling site where he don't have 2FA too. Very weird for honest.


I think it's too easy excuse for gambling site, like "oh, you didn't enable 2FA it's your fault". Why to not forbid to deposit if 2FA is disabled? Or not to put big banner before depositing like "YOU SHOULD ENABLE 2FA" ?

It is as simple as that, we must not see 2FA as a waste of time but as an opportunity to secure our coins further, since the price of bitcoin has been going up a great deal of hackers have turned their attention once again to this market and in order to avoid becoming a victim of them then we need to secure our coins to the best of our abilities and 2FA is a great feature that casinos offer us, as even in the case a hacker gets access to your account they still cannot move your coins no matter what they do.

Personally I have installed 2fa on my mobile device, yet there's no attempt happened like these cases mentioned here. However having access on different casinos particular with unknown sites, definitely put your account in danger. Many hackers are waiting along to act on their preys, so we should he careful. Never activate your location and using vpn sometimes quite risky. The huge amount of 0.097btc is really painful, we shouldn't allow this to happen to anybody again.

Yes, installing 2FA is not too long, which will help us prevent hackers from penetrating our account. Right now, the hacker search for their target in many ways and they improve their skills by learning many things. So if we don't concern our account, the hacker will enter our account and take our money. I think if we follow whatever the casino suggestion, together, we can protect our account, and the hacker will not have a chance to penetrate the member's account.

But many is so lazy to put a security measure to avoid those hacking issue on their account and they will always threath the 2FA as a hassle option to put in their accounts that's why it's not surprising to see man got fall from hackings. And your right we should follow the recommendation since the casino knows it is best for any to make their account more safety.

That is because they don't think much about security for their account, whether their account in the gambling website or on the other website, and once their account gets hacked, they feel regret. They try to ask other people how they can get their account back, even get their money back. But everything already happened, and they can't do anything to have their money back. The casino wants to protect their member's accounts, but if their members seem don't care about their account, that is their member's decision.

Sorry for your loss mate! Getting back to the matter at hand if you helped them close a bug that could have made them lose more crypto a reward should be given which they did like you said (not sure if that was enough though), but when it comes to security and the platform has added extra tools of security like 2fa which you fail to enable...frankly speaking what happens next is on you! Had you lost coins with 2fa enabled that would have been Bitsler to payback,just my 2cents.

---

OP just one question since there is an emphasis of time (9 minutes after the deposit)  in the hack here, was your account new or old on the platform? If it was new then security is shitty on the platform otherwise if account is old there is a possibility that someone  other than you knows your password, consider a security scan of your PC.

Sorry for that Lost Mate , thats almost 3,700$ now and really frustrating when you know that you can do something so saved the amount but you missed that part.

I sometimes denied creating 2fa also but i only deposit small amounts so i maybe confident that hackers will not waste time and won't reveal their Strategy as they are looking for big fishes so even if they are burned at least enough to pursue for another.

Lesson for all of us , to secure 2fa everytime since even the Site are advising us from time to time to have this.

Was your password really easy or predictable?
I think even if 2fa is lost, it is still very hard to get into any account unless you have an easy password or a password that you use on many sites from where it might have leaked! Nonetheless, I hope you recover that amount by being lucky on casinos or simply saving! Indeed it's alarming and a lesson for everyone of us to use string passwords and use 2fa! I on my personal opinion don't think bitsler would actually do this given the reputation of the casino!

Thought Op has identified the cause of his problem and nolonger continues with his complaint here. Seems he now think that malware originating from a site maybe the cause of the problem. Wish he shared the site he thinks the maleware originates from so the site can be investigated by others.

When I started gambling in a particular site, I already activated my 2FA right from the start because I know that this might happen to me too.

Now it happened to you. Like they always said, you need to lost money in order for you to learn. What's important right now is you made a precautionary measures and you know what will you do now. Glad that you already activated your 2FA. Don't be too sad though since you got a 6 BTC bounty from them. I'm curious why did you tell it to them and why did you return the 32 BTC that you got :D.

I find it strange that a guy who can find a bug and earn 6 BTC as a bounty reward,,, does not do 2FA. Or even weirder that the guy actually has a malware or listening tool on his computer. I mean bug finders are great coders and programmers. They do not usually get phished so easily, right?

Well I don't set a 2FA too just having a password and email still feel sad about the loose fund it's quite questionable how do they get your information that cause of losing up your money. Still, you got a 6 BTC as a bug hunting on their gambling platform just wondering if that's other people for sure most of them right now will transfer those huge funds on their wallet and keep it. BTC is still BTC. Thumbs up for the loyalty!.

Btw one of the good things we can do is make a password change weekly or monthly to prevent getting into trouble like this and on all the security features we have.

It puzzles me as well. I was thinking that OP was intentionally not installing 2FA in his gambling account because that was probably not that big an amount for him considering that he owns several Bitcoin and that he is just depositing that amount for entertainment's sake. He is not using the platform as a place to save his Bitcoin. He is there to just enjoy the games offered by Bitsler.

But then I was confused why he suddenly cried over it and even installed 2FA only after his funds are gone. He looks like a newbie to me but it seems he is not at all a newbie because he even discovered a bug in Bitsler's Roulette.

I am now in doubt whether OP is telling us the truth. He is not showing any proof either.

I'm sorry for your loss. Thanks for sharing your experience. It is hard when we learn from an irreversible mistake.

I remember when I started in crypto I documented myself to the maximum to be able to begin this exciting journey full of innovation.

I asked questions how to do to buy my first coin and what stood out the most in the information was "you must activate your 2FA on any website when trading crypto." and so it was forever.

IMO, any website that offers the crypto-related service must require for security for him / her and all users, activate 2FA.

If your account does not have the maximum security required, you cannot operate any transaction. Situations like yours have happened many times and it is time to think of safety first as the main rule.

Brother, in the future I wish you better luck!

This is also a question on my mind too that its odd for someone who do have this kind of knowledge do still get phished or nor able to get some malware or whatsoever.
You are right that they dont get easily phished or they do just being too confident too much on neglecting even on the most basic things when it comes to security?
or he just really bluffing things out here?

Maybe he forgot to set 2FA, so he lost his money. We do not know the right situations that happened to him, and we are guessing for the worst thing that he got. But yes, they have high skills in the programmers, and maybe activating the 2FA will be their basic rules before they do another thing, but this time, he forgot to set it. I do not think much about that because that can happen to many people out there.

For the records, not all bug finders are programmers. Also, some bugs are only experienced in production by the end users that's why projects usually pay for testing their products before it goes live. Back to topic, I'm of the opinion that everyone is subject to security risk and the malwarebytes was from a website he visited prior to depositing into his Bitlser account. Security is a serious topic and should be taken seriously. If a site provides additional security features, then we should use it. OP only added 2FA after the deed was done.

There are too many consequences if we were using 2FA if we will not get scammed, I guess the opposite is might lose 2FA and we cant able to access our account. Everything possible vulnerable, this is how we manage our account safe against hackers.

Upon having 2FA is very safe, even though if your account was been compromised but hackers can't able do any transaction because it required 2FA. We should learn about this OP case, and take care of our account safe because hackers and scammers are everywhere waiting for an opportunity.

Any specific information should go in scam accusations section of the forum as people can report similar circumstances occurring and a picture can be built up as to what is happening.   I recommend using an email provider with 2FA and requiring an email login verify via that can be a stop gap or backup option thats not as cluttering as 2FA on every site. 

Sorry for that, next time make sure you have it enabled, we never know what will happen in our account it's better to have some other protection aside from the default, an extra layer of security will have your peace of mine, I hope that it will never happen again and secure your other accounts that don't have 2fa enabled lets rebound, don't worry those who robbed you will lose more than that, and you will gain more, have trust in yourself.

Agreed with since I also have some experienced regarding losing my crypto assets on the internet via scam, the man didn't pay me back and it was like I'm gonna faint in anger but there's nothing I can do because we cannot see in their hearts what kind of people they are and I just take it as a lesson to my self to not believe in the people on the internet unless we will use as an escrow. I've been thinking about the money I lost but after a while, I get some opportunity and earned much more than that. You will get back what you've lost you just need to accept it and move on no matter how to hurt you are now, it will heal as soon as you get your reward from patience and perseverance.

OP understands the mistake he made, he maybe just didn't expect his account will be hack, but according to him he find a bug on bitsler and the site gave him a good amount of reward, he maybe too careless since the amount is not that big compared to what he got as a reward before.

Foremost, I want to commend you for this noble act, I don’t think that everybody would do the same if they earn that amount from a technique they’ve discovered.
I believe that you had a good reputation with the casino since this act, thus I doubt that they would such as scamming you. I agree that you may have been monitored.
It is most likely that your account or device have been compromised and hackers are on the look out. Good thing that you have learned your lesson although it’s a shame to learn this way. Thank you for sharing this with us.

I feel bad to what happen to you, I cannot fully blame the situation to you as I can see that the platform is very vulnerable to scammers base on your statements.

Even if you didn't enable your 2FA, I am still confuse how the scammers were able to easily get your login details. Support is right, you are vulnerable as you were unable to enable your 2FA but the support is also missing something, if you didn't share your login details to anyone and didn't even stored it online then I am sure that your account won't be easily to crack and how come the scammers know that your account has a fund. I will just hope that you will not lost any amount again as you were able to enable already your 2FA now.

If you could read, you would find that hacker withdraw funds shortly after it was deposited to the site. And yeah, very strong accusations about well known gambling site. You should be a little more aware about what you're talking about.   

I disagree with you, an extra layer of security is not always peace of mind, because if you lose your second or third factor of authentication, you lose access to your account and to your funds on it. So at the end the result is the same as if you had been robbed.

We must be very humble, hackers have a greater amount of knowledge about the technology than what we would ever have and if we don't take the time to do everything that we can to secure our coins then we are only making their life even easier, there have been many examples in this forum of people losing their money to hackers without knowing how it happened and if we are to learn something from all of those experiences is that we need to secure coins because if we don't we could become the next victims of those criminals.

Another "not your keys not your coins" case.

I was having nightmares when I was keeping my coins on exchange. During that period, every night I had that fear "what if I am being robbed right now?" and I had all the precautions. 2FA, strong password etc. Being a holder is not easy task.

Leaving your coins neither on an exchange platform or a gambling site then you don't really posses the keys of that certain wallet. Lots of incidents that do connects out with
some hacking or robbery that do involves even 2fa was set or not. Sounds impossible? it do actually happens.

When it comes to security then people do neglect out even on the slightest or the most simpliest way that shouldn't really be neglected out.

People do only realize that they had made up some mistake when they had already lost their money and if they do able to realize it earlier then they might
able to save up their own ass.

Good thing that my friends taught me this lesson a long time ago and that I listened to them even though I am a lazy person when it comes to this kind of things. How did it go for you now that you are hodling your coins? I can see that you are a little obsessed with your security online, you must have a lot of funds that makes you that which is understandable. After all, we are the only one that can protect our accounts online.

So when you want to gamble, you can deposit some money and do not spend too much money because that can make you playing gambling for a long time. Even if you do not install 2fa or other verification, you do not have to worry about losing the money because of hacking or other bad things because you do not store big money in gambling.

I think most bitcoin users go through a stage like that the problem is that some never outgrow it, as an example when I was just starting out in this market I had my bitcoin in an online wallet, and I thought that it was fine then one day that online wallet did not allowed me to login for two days, they didn't scam me or anything it was just technical issues on their end but as you may guess I was terribly worried, that is when I realized the importance of controlling your own keys and since then I am the one that is in control of my coins.

People wont really learn if they wont really be experiencing mistakes and even myself do experience such thing to on where i was too confident on using up custodial wallets
or platforms that doesnt really give out the access of your own keys until they do close up their doors or do state out some issue which you cant
really able to recover those coins back since you havent those keys.

2fa and other authentication had been given out but due to carelessness and other possible bruteforce, it can really be bypassed but it seems
that human error is most likely the reason.

Sorry to hear your loss mate, maybe scammers are already monitoring you because of your recent gains on roulette and didn't hesistate to scam when you deposited another bitcoin. Also, maybe there are parts that is your fault because you have just deposited a bunch of money without securing the account first. Every accounts in the internet can possibly be bypassed now that's why 2fa is a thing. Lesson learned, you should secure your account next time before putting money on it.

Well, Gabe being the owner and not the one who is directly partaking in the function of those below his hierarchy would have nothing else to do or say but that. Also, I don't realy want to put the blame on your end but with you activating 2FA, this could very much likely be avoided. People nowadays are becoming more and more clever with taking advantage of honest people like you so if you don't ride the times, you won't fare well in this industry.

Scammers are becoming more clever by the day. So it's either you rest easy and take the chance or secure yourself nd be future-proof. As of now no one can beat 2FA unless they stole your phone too so I would really suggest setting up 2FA.that couple of minutes of inconvenience would save you thousands of dollars in the long run.

No one else indeed! it's your knowledge and full understanding that will help you to protect yourself from those hackers, lots of times that this kind of hacking experienced happened.

You can't blame anyone but yourself , hackers are simply waiting for someone who will feed them by not doing proper research on how to protect their money while still involve to this industry, those stories are now the basis or lesson that readers are acquiring being well aware and have the knowledge on how to use every possible securities that the sites are offering.

After reading the OP comment I didn't quite understand how he was robbed! I am playing on Bitsler for some time, and I didn't have any problems with my deposits or withdraws. This is probably a special case, malwalre or pishing site, who knows, but it's not the reason to badmouth a casino becuse of it!
2FA is for protection, and when you have additional protection it's always better! I never had problems with 2FA, and I recommend it to people I know, so this topic concerns me a bit... I think that OP did something wrong, but he is not aware of it! He will have to rethink his steps!

Well as much as I respect him too the truth is that bitsler would easily notice in case he tried to run away when he found those bugs.

now coming back to his lost funds, it is really bad and yeah the site should do something for the players who have been as loyal as he claimed he has been because for the site those might not be a hefty amount but for an individual it is severe loss.

I haven't been able to read all the case but from what I understand, he lost funds and when requested by the bitsler staff to check the computer for viruses he found some and deleted them. hopefully the case is solved but the coins lost are gone, that's the thing with Bitcoins even if he knows where the stolen coins are stored nothing can be done.

That is why we always suggest people install and enable the 2FA on their account, especially if that account has the money inside.
The scammers will find out which account that already enables the 2FA, and which account does not activate 2FA because they have many ways to search for that info.
We can only activate every security that the site suggests to us to feel safe from the hacker, although we can not get 100% safety from them.
At least, we can minimize the chance to get hacked by them.

The problem with 2-FA is that we feel tired and boring when someone asks us to implement it within our account but once the loss has happened we get to realize the importance. Some people might not like the example but its like when someone is raped we take it lightly but once it happens to someone in our family we start to understand the seriousness behind the problem.

As long as we don't lose funds we don't understand how important it is and why sites are recommending it as a secondary security layer. I hope he learnt the lesson unfortunately though the hard way and lets hope he recover like you said, believe in yourself.

Once you get or experience those events on losing money and it do connects with security then i highly doubt that he wont come back on using the site after the incident.
Even if you are techy then it doesnt mean that this will really be making you exclude into those hacking possibilities.In talks about mandatory 2fa then its really a bit off to me
just like on other platform or exchangers that do ask out this security measure before you can proceed on using them up.Its just me but this one is really annoying,
making it as an optional is a better one but people should always consider on the safe side rather than taking step when its already too late.

Another wall to your precious money against thief is very important, people who value their earnings are the people who succeed in this field, and security is also included in those, making extra security will help users feel east, so no matter if the site requires to enable 2fa, we should make it a habit, because it will save us in a long run, against people who had no job but steal money from hard working people.

Fortunately I was able to learn my lesson without having to lose my money in the process but some people are not that fortunate, we need to be very clear no one is going to help us if we lose our coins which means we need to protect our coins as good as we can and if that means that when we deposit coins in a casino we need to enable 2FA then so be it, because the minutes you spend doing this are a better use of your time than complaining when your coins are stolen and you see the price of bitcoin skyrocketing.

I cannot emphasize enough how important 2FA is ensuring your funds is safe. Just because bitcoin offer security does not mean it is as secure as the fort knox. It has chinks in the armor and cracks in its shield that experienced hackers can take advantage of and sabotage, so it's better to take care of your money like it's your child, or the child of your friend you were asked to carry for a while. Prolly not from Bitsler but somewhere along the path of transaction, Bitsler is secured, but then again we cannot really say for certain what happened. Let this just become a costly lesson to OP to use 2FA next time.