No 2FA and robbed of 0.097BTC

[Theraker]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

[ralle14]

Sorry for your loss that's an expensive mistake. I used to avoid 2fa as well since they're frustrating but once most sites started requiring 2fa it eventually grew on me and encouraged me to activate 2fa on all my accounts.

Have you checked your emails and the sessions from your bitsler account? They usually require an authorization from your email before you could access your account.

[Kemarit]

Or probably think that your machine is already compromise that's why the hackers are just monitoring you activity and once you deposited to bitsler, they didn't waste anytime to get your bitsler account and your password to steal your bitcoins.

So better not used your pc or your laptop for now because and think of your machine as their mode of entry. 2FA is very important now, gambling sites or exchanges, everything, specially that hacks are very sophisticated now and we don't know if we are already in their target list.

[Theraker]

Thanks for having a look.  Scanned my computer.  Checked email.  I guess emails only went out for vault withdrawals.  Support from Bitsler recommended Malwarebytes.  After scanning my desktop with Malwarebytes it found 14 different instances of malware all originating from just one site. I don’t know how to attached the picture of the one site, or if it would even do any good.  I got got.  Live and learn. Once I learned this I commented on that site and was immediately blocked.

[pakhitheboss]

Sorry to hear about your loss, it is true scammers are now becoming a pain. Every website now recommend 2FA and it is a good practice to activate it. The thing is that you always learn it the hard way. Malware are a big issue it is better to activate an antivirus to scan those malware in your computer.

[michellee]

Sorry to hear about your loss. If you do not activate 2FA, you are vulnerable for the hack to penetrates your account, as they say. It is a lesson for you:
- Never deposit money that you are not ready to lose in gambling or other sites.
- Activate everything to make sure your account is safe.
- If you win on playing the gambling games, you should leave the site with your winning money.

If they block your account, you can search for the other gambling sites, but always remember your lesson, so you do not get the same experience.

[btc78]

Or probably think that your machine is already compromise that's why the hackers are just monitoring you activity and once you deposited to bitsler, they didn't waste anytime to get your bitsler account and your password to steal your bitcoins.

So better not used your pc or your laptop for now because and think of your machine as their mode of entry. 2FA is very important now, gambling sites or exchanges, everything, specially that hacks are very sophisticated now and we don't know if we are already in their target list.

Probability is ,because it seems like very rare that instantly after depositing you are already hacked ?this only means you are under monitoring or Its the Bistler's Site are compromised .
Their Email verification are at risk.

And each site once you created an account ,they will push you to at least have a 2fa because of this same scenario that constantly happening.

[FinneysTrueVision]

My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.

It is a custodial system. Bitsler keeps track of balances in a database. They send withdrawals from a separate hot wallet and don't need to move the BTC that is in your deposit address until they think it is necessary.

[avikz]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

If you have a long history of honesty with Bitsler and as you are saying that they have paid over 6 bitcoins to you as a bug bounty, I don't think the casino owner would scam you for 0.097 btc. It is a good amount of money for sure at this current market price but it's a super small amount for a casino like bitsler. If a casino wants to rob you, they would rob you for a bigger amount because no casino would risk their reputation for just 0.097 btc.

It is highly possible that you have been using a compromised account and hackers were monitoring your activity very closely. Also having no 2FA really makes it vulnerable! It's good to know that you have activated 2FA now. Lessons learned but in a hard way!

[adzino]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

That sounds really weird! Like almost impossible unless someone was constantly monitoring your bitsler account 24/7 to see when a deposit was coming. And lol did he for real just tell you those scammers are cancer? Why does it feel like you are just making up stuffs. But if it is really true, then high chances are you just got hacked (once again, weird how everything took place within 10 minutes). Did they check for any suspicious login or different IP? Don't you get an email from them if someone from another computer logins in? Maybe try making another small deposit and see if you automatically lose the balance. But yeah, make sure to enable 2fa. Extra layer of security is always better.

Or probably think that your machine is already compromise that's why the hackers are just monitoring you activity and once you deposited to bitsler, they didn't waste anytime to get your bitsler account and your password to steal your bitcoins.

If machine is compromised, his other account would already be hacked. He did mention that he didn't lose his balance from another site that is holding more than one bitcoin.

[swogerino]

Based on what you say it looks like your machine was already compromised.Almost any casino nowadays offer 2FA and using it with google authenticator app in your phone is easy and not burdensome.If you don’t want to use 2FA you can use an old Pc or Laptop,install Linux on it and use it only for crypto related activities(this is what I do and I also use 2FA just in case) this way you will be a whole lot safer than using non secure operating systems like Windows which rely on external antivirus software for better protection.

[bisdak40]

Sorry for your loss man, with the value of Bitcoin at the moment, 0.097BTC is a very big amount in my country.

I always turned on 2FA on gambling sites or exchanges as it involves money, big or small, whenever we are hacked, it's painful.

I wonder though if Bitsler would refund you that amount as you are one of their honest costumers.

[Taskford]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

Good to see you are sharing your experience about the 2FA since actually many forgot to activate that option to their accounts that's why many of them got hack the same as yours. And this is a big lesson to learn from since to avoid any such issue again in future better to set what those necessary things security features what the site have.

Now for this is a eye opener to other to always activate their 2FA and just take the seconds hassle upon log in in their accounts.

[babo]

I'm very sad for your lost..

you did not follow the right precautions
2fa is now mandatory, better with Google Authenticator than via SMS

because world is bad place and everyone of bad guys want your money

learn about this, enable always all securing method (2fa)

[Ucy]

I guess you should make sure what caused the loss wasnt from your side. Could someone have stolen your login information in order to do that?  Do you normally use the site without 2FA?
I wish to know if someone/people have had their funds stolen on the site in thesame manner or is this is a unique case?

[shoreno]

I'm very sad for your lost..
you did not follow the right precautions
2fa is now mandatory, better with Google Authenticator than via SMS

most gambling websites are still not using google authenticator but i think this app is better than sms because our phones or sim cards can be easily hi jack while google authenticator works the other way , its online and owned by google so we are sure that it was safe .

The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.

 the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

that is helpful ? i think it wasnt and i think that was a funny response  . they didnt acted seriously but instead replied you with a funny message like that  . why not directly solving the problem or refunded you .

[Lanatsa]

that is helpful ? i think it wasnt and i think that was a funny response  . they didnt acted seriously but instead replied you with a funny message like that  . why not directly solving the problem or refunded you .

Why would they refund? They don't even know if op is the one who do make some withdrawal or other person. They wont really be refunding any amount

that had been lost due to human error. We know the reputation of bitsler and they had been on this market for a long time already and that response is just some sort of
reminders that we should really be careful in terms of security.We wouldn't know if someone do really knows our log in details or any.

[sunsilk]

Sorry about that loss. Activating 2FA is very important and that message from Gabriel is a fact, scammers are cancer, and can you remember if you ever got into a website which you have the same login details as bitsler's?

Maybe you've bumped into a website that you have the same login details and that guy is following or tracing you through your email? I didn't know or you've got into a phishing website. Sort of something like that happened to you that's why the hacker/scammer stole your deposit.

A very expensive lesson with the surge of bitcoin that 0.097BTC is worth $2818 @ $29052.

[gabbie2010]

There is the possibility that your laptop has been compromised by hackers unknowingly, enabled 2fa would have prevented your coin from being stolen, I had a similar experience with myl aptop whenever I wanted to send some Bitcoin having copied the receiver address a different address will be pasted on the wallet if not of my thorough and carefullness I would have send it to an hacker funny enough no amount of copy and paste will change the address untill I split my own address and paste then close the space.

[btc_angela]

Sorry mate, but I think you have make one of the biggest mistakes in crypto sphere, that is not activating your 2FA. So let this be a lesson for you and for others as well who do trade and gamble big amount of BTC. This is a layer of protection for us, if we don't take advantage of it then sooner or later hackers are going to find you and steal everything.

As for your emails and all crypto related, much better to change it or better yet, you are already compromised so it's better to reformat your pc that you used for crypto activity.