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I decided to try out a new RTG casino and take them up on their first deposit bonus about 400% match no max cashout. I deposited 100$ worth of bitcoin and received the match and started playing $10 spins. After sometime I was up to about 4k and easily finished the 45% playthrough. Ive never done something so stupid i didnt read the terms and conditions that said I cant place bets over $10 and the rules still appy after playthrough is finished and well i kept playing until i was up to about 20k and decided it was time to withdraw and got this message instead of my money ....totally my fault for not reading the terms
 
Hello ********

Hope you are staying safe in these troubling times.

Please know that I am very sorry about the entire situation. It is an unpleasant experience for all parties involved – especially the player, when winnings have to be removed. Voiding winnings is our last resort.

Unfortunately, in your case, the violations were severe and left us with no room for any kind of exception. Below are the main reasons we were forced to remove the winnings.

1)      You’ve made a total of 1381 bets exceeding the $10 per hand limit.
2)      Majority of those bets were above $25 per hand.
3)      Significant portion of bets were as high as $50 per hand.
4)      The overbetting violations started before wagering was finished – a total of 103 individual $15 bets on Pig Winner were made before wagering was finished
5)      $11,500 of your winnings were made on a single payout resulting from a $25 bet.

Other than overbetting, here are some of the other violations which happened during bonus play.

6)      RTG777 Slot was played – a slot not allowed with any bonus, per our terms of service.
7)      20 bets were made on Blackjack – which is not allowed per used bonus’ terms
8)      183 bets were made on Spirit of the Inca – a progressive slot machine.
9)      443 bets were made on Aztec’s Millions – another progressive slot machine. Progressive games are not allowed with any bonus, per our terms of service.

Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.

Once again, I am so sorry that this happened. Thank you for your understanding.

Kind regards,
Mikey
Casino Management

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

Can you share the casino site that you have bet with?. It seems very suspicious just my feeling that you did not violate any rule. If you can share the site then we can check the terms and conditions. If it is stated in there that the violations you made are there then it is your fault that you did not read the terms and conditions but there are some sites that you didn't even violate any rules but still void of the winnings for this reasons which is unable to pay the amount you won or they won't pay at all.

The OP doesn't have any hatred or anger toward the sites. OP admits that he didn't read the terms and conditions.

The violations are clearly detailed and given to the OP instead of just saying OP violates something not specific. The site also gives chance to the OP by re-crediting the original deposit but this time, OP have to make sure to follow the terms and conditions.

Lesson learned then.

I do like this rtg casino because of the instant withdraws which is unheard of with rtg casinos.

I didnt take this loss very hard, its a huge loss but moved on pretty quick.

I did manage to win from a later deposit but only won $200 extra from a $100 deposit.

After this happened i did some reading of the t and c and it was probably the shortest and easiest to follow so i really fub this up the casino is legit its brango casino.

One little mistake can make a screw up our day in gambling and not withdraw the money. If you do not intend to make money from gambling and only play gambling because of fun, you do not have to thoroughly check all of the pages on the casino so we know for more details. You lose your winning and losing your initial funds because you do not read the term and conditions. I am so sorry to hear that.

It is an important lesson for you and next time, and you better not risk more than the money you are ready to lose.

Too many violations. Interesting... .  
I wonder if the betting site did not put things in place to warn bettors when they are going beyond the limit or violating the terms and conditions. I guess that is too complicated for them to do, or probably cost more money/resources? It's possible that some would take advantage of this & let things happen that way, or have customers make mistakes to have excuse to take back their wins.  
Just hope this does not happen to most people, which will probably prove the mistake is unique to you or doesn't happen always.

You've made a grand total of six posts having started three separate threads and name two and imply there is a third Casino that has ripped you off...

Isn't it time you stepped away from the computer and admit you have a gambling addiction?  The very fact you time and time again register, gamble, win (and who deposits $100 then gambles $10 at a time? - That's just ten rolls all up - you couldn't be that lucky!) then are unable to withdraw your winnings means what?  You're an idiot for not reading the fine lines when registering?

Proof, or, it never happened.

Pretty sure that such rules should've warned you beforehand, and not one that should be directly identified from their t & c I think. It IS related to how your bets should be done, so there should either be a notification when you visit the gambling window or a glowing pain in the eye warning sign that says x amount of money should be bet each round.

Rather unfortunate still though. I still find it really odd for some reason that the rules for the specific gambling games they have weren't blandly stated before playing each game (which should've imo). Might be for the best to look for another casino to play in ngl.

Too many violations and it's good that you acknowledged it. From $100 to $20k, that must be easy to win on that casino huh and you didn't suspect anything at all on why is it easy to win or you think you are just plain lucky?

Don't get wrong but i think this is a bait on luring users here on using their gambling site, hope i'm wrong. 

In my opinion, be sure to read the site rules before playing. 

This is a very valuable principle that applies not only to gambling.  The creator of this topic did not do this, and the casino canceled his winnings. 

However, there is always a human factor.  We live in the 21st century.  This is the time of universal automation.  In my opinion, it would be better if an operation that does not comply with the rules of the casino, in principle, could not be carried out (made). 

Initially, the site's automatic settings could block a $ 25 bid.  This would make this unpleasant situation impossible.

That was quite a pity and annoying for you i can imagine OP. Those Bonus campaigns often come with very specific terms and very strict rules which are associated with it, i mean after all everyone needs to understand that those casinos are there to make money and therefore are not giving away money or credits just like that.
Reading through the response of the casino i have to say it seems fair and adequate to me, if there were really so many case of overbetting like they say. I mean of course you lost your possible profit of 20k$ which is a big loss but in the end it was your fault and as they wrote in their statement you still have your original deposit and maybe you can make such a big profit again.  :)

This is the very first time I've heard that a casino has such rule not to bet over $10 and other hilarious made up rules just to scam players. I mean, legitimate casinos doesn't have any limitations on bet, in fact, they love bigger bets because they could earn more money on it than smaller bets, you know, bankrolls every day they need to maintain to keep their business running.

Care to share the name of the Gambling site? I'm 100% sure it is a scam or if not, please don't play again on their gambling site.

There is no-free-lunch mate. The 400% deposit bonus will always have this stupid T&C, specially tailored to make winning difficult. You are lucky you didn't lose the $100 and "your original deposit was re-credited" so you can legitimately win $200.

I personally skeptical about bonuses and stuff, except rake back and loss back.

this is not scam because they return the original deposit of the op  but op have not read the terms and he was not aware that betting 10 dollars or more is not allowed  when playing the 400 % deposit bonus but over 10 dollars bet are allowed in normal games  . 
this is not the first casino that have restriction on playing thier deposit bonus but they do this because they want to make it hard for the gamblers to claim the deposit bonus .

How can someone actually take care of all the terms and conditions?? The thing is they are way big and honestly players don't read them they just tick the small box and they are ready to go. Instead of this I think the Gambling companies should actually do this :

Inform the players when they do a violation !! There should be a message that should pop up anytime something inconsistent happens. That would help the player as a whole !

I do think what happened to you was actually sad. I do not know I'd anyone does that but ! I did make plenty of bets , 50$ bets , 25$ bets at other casinos but these limitations are unreal. You should try and use some other casino.

Best of luck

Many of the users of a service do not read the Terms of Service (ToS). Which results in a separate loss on the part of the user.

In the past, I made the same mistake when I tried a deposit bonus on a gambling site, I got a 100% deposit bonus as a new user, but unfortunately there are rollover rules that I have to pass and in the end it led to my loss ...

Sometimes, we need to read the TOS in the casino, especially if we want to try on the casino to know if that site is good. Maybe we can search for the review from here to know the rule on that casino and make sure we do not break their rule. But if we do not get what we want to search for, then I think we do not have to try on that site still because I am sure that many other casinos can fill our need in playing gambling. So once again, be careful to playing gambling in a casino that you do not know before.

It is a lesson learned for op. I checked op's post history and the latest post op made stating that op did read the terms and conditions in the site op wanted to gamble. Seems he is in USA and looking for a casino that is USA friendly. It's good enough that op did get his money back from the casino he gambled and won.

indeed RTG Slots games such as: RTG 777, Fire Dragon, Fish Catch and many others, always hypnotize the players to have potential winnings in betting, this is typical in RTG games super bonuses and benefits.

I have played in RTG slots on certain gambling sites, however, they can still accept every player who bets with the bonus they get, Winning and losing is not an obstacle in betting, if I read the rules you made, of course for me a little objection to the rules above, you should give them the opportunity to bet with the bonus they get.

Your rules are indeed difficult and burdensome for addicts who want to play in the RTG slots, maybe you can change the existing rules a little, To attract even more players who want to be involved in RTG slots, the bottom line: the rules can be changed for the convenience of bettors.
Many gambling sites are satisfied with the bonuses they get, keep playing and withdraw funds without a hitch, if you win on the existing bonus bets.

---

OP, are you talking about the rules of the gambling site: Sicodice.com (https://bitcointalk.org/index.php?topic=5333485.msg56879607#msg56879607)

It's a surprise that you've grown that starting capital of yours into a hefty amount of money. You've just learned it and you have nothing against the casino because you're aware of what has happened.

Basically, it's a must when you're about to gamble to a newer casino or to a casino that you want to find out so that you're aware of their rules and, you'll not face any problem during your lucky days.

This sounds like intentional manipulation by the casino, if you are telling the truth then you should name and shame them. It is very unrealistic for anyone to turn $100, to $4k to $20k based on unskilled random number games across such a long stretch of play. Either a) The games were intentionally set up to allow over-betting, at which point they would use that as an excuse to prevent any kind of withdrawals. b) the Casino is set up in such an incompetent way that it would be leaking money and be unable to survive for more than a few days if word got out. I've never heard of such win ratios on slots, so something seems very fishy about this whole scenario. One key lesson to take from this, if anything, is that you should very carefully read the terms of any betting offer that you have used during registration - as they often set unrealistic targets that only benefit the casino.

This is also a part of what I've thought.. the OP seems to be too much onto gambling. Regardless of how his posts is seemed to be true (obviously made with long explanations and stories), his stories still isn't valid. Almost all of the gamblers who've experienced using multiple platforms always reads the t&cs first considering that the OP tried so many platforms with his recent posts. Also, I hate to say this but I guess his stories are somehow an implicit way to promote a platform that is very unknown to us... still sus.

I'm sorry to hear about what happened to you, Op. That's actually the importance of reading the terms and conditions beforehand so you'll know how to get rid of the possible violations that you might commit. Each casino site has its own rules and they aren't uniform so we should be mindful of it. If you're new to the gambling world, it's normal for you to encounter situations like this but take it as a lesson.

Those violations sounds like the excuses that are made up by insurance companies that does not want to payout claims when something happens to you. I hate these types of casinos that are willing to take your money, but when they have to payout your winnings ..then suddenly they have loads of excuses not to pay.

People should read the ToS and spot these types of services and avoid dumping a lot of money into these services. Also, Google this ..." Site name + Scam + complaints" ... you will then get a clear picture of the site..before you deposit.  ;)

It really sucks on that way but this would really be a lesson learned for you on not to read up their terms because this would most likely happen if you havent read up on what are the rules for said
deposit bonus which it would really be have specific games and max bets for you to use.So you should really be mindful with that because if ever you do win up something big then
its sad that you cant just make any withdrawals just because of those rules violated or havent followed at all.

^ I think you did not have a loss because the casino was voided all your winning and reset it and back your initial deposit. You are pretty lucky because that was the decision of the casino and did not void all your fund since you are violating their TOS. I heard that most casinos did not do this, instead, freezing your fund and possibly did not get it anymore. Nevertheless, as a gambler, we should always read TOS in the site that we use as always or even the FAQ that commonly asks. In that way, we can avoid possible violations in the future since we are aware of them. I hope you will be able to have profit again from your initial deposit that they returned.

If all the terms exists before he decided to take the deposit bonus and play with it then we cant call it as manipulation.
Betting limit when we are taking deposit bonus is a common thing in almost all casinos that offers deposit bonuses.
As players, we should always read anything related to the thing that we are going to deal with so we can avoid this kind of experience.
OP is admitting his mistake of not reading the rules/terms so basically he has no intention to blame the casino or call the casino as fishy/suspicious or even a scam.
I believe his main idea of creating this thread is to tell us how important to read terms before taking any bonuses on casinos.

Most likely this would really happen on where they would be locking the account and the funds inside it without tending to credit out the initial deposit but actually this isnt something a major violation

since he hadnt just able to play on what are the games needed or should be played out of the said promotion.Its just a minimal one where its just right for the casino on not to be that strict in terms of

holding his initial deposit.Its quite generous that they do pay or credit him back 100% of his deposit and still let him do try once again but already in lined with the proper or exact rules.

When you do think up about your winning or simply when you do mind on how you did reach it out then it wont be an assurance that you would be walking into the same path.

Valid or not, we can't hide the fact that it happens too for anybody. It's an awareness.

The point of the thread is to be aware of reading TOS, especially in a deposit bonus, promotions or events. There is always a term specifically for the deposit bonus, outside the terms of the usual gambling. I admit I'm tired of reading the whole TOS but not on the deposit and withdrawal part.

What i was hoping for was for them to reset my balance to the amount of when i finished the bonis playthrough approx 4k. They didnt want to compromise and i had a few $15 bets on one game before i finished the playthrough.

It caught me off guard that the rules still applied even after the playthrough was finished. i needed to withdraw to have the rules be dropped .

I've been gambling online since 2016 and since then I've only used bonuses with my deposits a few times. I almost always play with a straight cash only balance no bonus. 

A lot of casinos will give you a huge match bonus lile deposit 100 play with a total of 500 the thing is the bonus amount isnt cashable ever so say you eventually finish the playthrough and have a balance of $500 the total amount you will get os only 100$

No max cashout match bonuses the way to go if you really want to try out a match bonus , keep in mind its near impossible to finish the playthrough on these bonuses

I don't think they will grant you that since you still continue the game and take advantage of it. If only you have realized to withdraw after the playthrough, the withdrawal will be granted.

I know the feeling of not getting that kind of amount. There is a site here before that offers a welcome bonus and I hit their wagering requirement plus big winnings. Because of greed, I created another account, received the bonus and hit that winning again. Since withdrawals are manual, they detect both accounts are owned by me so no withdrawals at the end but to compensate it (multi accounts are not on their rules) instead of banning my account, they give me a chance to used that bonus again but only for 1 account. And that time, it end up losing without even a thrilling win on the way.

it is worth to read the ToS of the gambling site esp if you have considerable amount of deposit money. basically, the OP's thread is to remind gamblers, to give time to read the ToS of the site. each site has their own terms and conditions. so even if you know one particular site, the other site may differ with their rules or requirements.
some people will accuse the site of screwing them when their winnings are not released but good thing OP acknowledged his fault on this situation. but for some, they will find a way how to get their winnings to the point of making a scam accusation towards the site.

That's too bad, you've had so many wins and all in vain. But the list of violations is so long, did you not read the terms and conditions like at all? Though most of these violations regard bonuses, one should be careful with that stuff, the casinos won't simply give the money away that easily, there's always some kind of catch, which is why it's extremely important to read what you're dealing with at first.

I guess there 2 important conclusions can be drawn here:
1. Always read ToS
2. Be careful with the bonuses

Hopefully, many of the players already know that. Play safe and don't become an addict. 

Well, additionally not only TOS but also the FAQ --those frequently asked questions are the most important to know before using the site, this must be necessary to read before using the gambling site to avoid possible violating such TOS. Even though not of gambling websites, it is also applicable in all websites that you want to use, reading important details on TOS is worth it to know.
However, we should thank the OP for what OP's experienced, perhaps, for now, we know and how to avoid those circumstances ahead and not don't let happen to us.

That's why I hate stupid bonuses.

Yeah, most of the casinos make some stupid bonuses with huge bonus deposit but with some insane or stupid wager to be design make you lose on gambling. I rather playing without a bonus at all instance using bonus. There so much we need to do for deposit rules, Just right now read some story there has some limited betting amount I tough we only need to finish wager but without limited bet you are make.

Leason learner buddy, no matter how much you complain they win because ToS & Rules. :-\

Everytime there's a promotion or bonus then thats already an auto ignore for my part because i do really suck on reaching out that wagered requirement and bust all of my balance

and based up on my experience i havent managed to make withdrawal since from the beginning and this is why i do really promise to myself on not to deal with these things anymore.

I do much prefer on playing directly with my available balance without any strings attached.For OP situation then always read up the rules and its true that you cant do anything
but to deal with it since you had gone against with the rules.

This really can be one of the lessons to take every time we are going to play in a game or gambling or casino and whatever the platforms. And this is glad to see that you admitted this fault and can learn what faults that had been done. So, it can make you more careful and also pay more attention before playing.

Many people may not be kind like this, admitting their faults and then blaming the site because of its own faults. But you did great dude, you can get the point of the faults.

As we know, T&C is something very basic and also important to be understood. We must also read the FAQ of the platform before doing some activities there. Sometimes, we have just read the information once we are heading to face trouble. Whereas, the information is already provided in their FAQ. Utilizing any information of the site can minimize us to reduce the careless actions, suspicious activities, winning, and also withdrawal.

I understand what does Op went through, and everybody should take this as a reference for future possible errors. Nobody is perfect in the first place, so let's help this guy cope up with the stress that has been happening with him right now. Consider the previous failures as mortal sin, and my advice for him is to avoid ignoring some certain agreement which pertains towards security issues or rules that has been established by online gambling site.

In todays age, I think that most if not all people would actually care to read the terms and conditions of the casino. So many paragraphs that in all honesty, these players don't read the said terms and conditions and just tick the box and continue playing to the site or casino. Play with their hearts content until they realize they won't be able to withdraw the money because of some violations committed by the player.

This is unfortunate but also a good learning experience so that you can avoid this again. Not just in that casino but also on other casino and gambling joints you visit. Online or Offline.

For me it depends because not all bonuses are that bad whenever I see a bonus I usually check the rules to see if it's worth it or not.

The most common bonuses are usually the worst ones which is the first deposit bonus that sometimes include free spins but there are still good ones you can find from time to time that doesn't have any wagering requirements.

OP already said on the previous page that he already moved on from it so he probably doesn't need help at this point.

I feel your pain.

I don't say anything about the bet amount limit but the 6-9 points they stated sound stupid. The bookmaker I play on also gives significant bonuses for deposits, black Friday, etc. And when you have bonus funds in your balance - you have to choose a balance to bet from when you make one. Like you chose a game, chose what you bet on, and then you choose from what balance you wanna play and if it's "bonus balance" it says like bonus funds are not playable in these games and at least it reminds if you play if will have certain consequences. That's kinda dumb of them.

A very unpleasant situation, which is another reminder that you should always read the user agreement before using any gambling site.

In my opinion, the gambling site should have programmatically made it impossible to bet from the bonus account on the listed games and introduced the necessary limits. Otherwise it all looks very much like a not entirely honest business, with its creators covering their actions with a user agreement.

Unfortunately, this is very often the case and does not only affect online casinos. I know of a case where a user registered with an exchange via VPN and deposited BTC. During the withdraw, his account was checked, it was determined that he had registered via VPN and his account was blocked with reference to the "user agreements" - he never saw the BTCagain.

The platforms take advantage of the fact that hardly anyone of us actually reads the user agreements or terms and conditions and then have a powerful weapon at hand to confiscate funds etc. in the event of a dispute. This ofc would most likely not stand up in any court, but the effort for a lawsuit is hardly ever taken ...

Actually almost the same TOS/TOC of every online crypto gambling sites that's why many of them skip reading this because of that thing but yet some of them added or revised the normal conditions with their own so best to check it time to time.

though there are scam site that even you have read the Terms yet they will find something to make you guilty of the violation.
but I'm not saying that this is the same case because its far different .

It is rare for users to read the user agreement as we most of us instantly check the box about it every time whether we are just creating a social media account.

I agree that the gambling site should just automatically make the be higher than 10$ be impossible to do as it is against their rules and agreement. Also, they should not let their users and players to use the bonus on other games which doesn't support the bonus program.

Knowing that the site intentionally do these things makes me wonder if the gambling site should be trusted as for me, I think that they tricking their users about this loopholes on their agreement. But still, us users can't do anything as these are within their rules and the agreement we've agreed on when creating an account on their gambling website.

+1 about this mate.

Same thoughts here , I believe that this is an intentional action from the site and showing that they are not so honest .

Sorry for Him but more sorry for the site because i will never play in such company.

I think the casino will easily find the mistake from the members so they won't let them withdraw the win money, even if the members deserve that money. We can not do anything about it and no matter how we can not withdraw the money because they will not let us do that. That is why if we play on the recommended gambling site, we will not have a that bad experience, so we can deposit and withdraw the money anytime we want. The casino will let the members cash out their win money and not search for the mistake if they do not do anything.

This is the reason why its a must to read the gambling site's terms and condition to be certain that you wont commit anything that is against their rules. It can be prevented if we take time reading their TOS and not hurry to try out our luck.

Well such winnings are really good but unfortunately become voided. Despite of all these violations, they still re-credited your original deposit and its a chance to try your luck again. Anyway its a lesson learned and reminders for gamblers to not do the same mistakes.

You should also provide the casino details so that some other ignorant gambler like you does not fall in the same trap.
1)The casino seems to be legit as they have returned your deposit bonus as scam projects usually don't respond to your queries.
2)But the casino need to make changes into their script like popping up a warning message every time bet limit is crossed or invalid slot game is played with deposit bonus so that players are aware about the internal working of that particular casino because most of the players place high bets than $20 almost in hope of winning big.
3)Customer support should mail or pm the player if they are violating the casino rules immediately so that no further loss is incurred.
4)Being a gambler always try to read T&C of each and every casino you are involved in or placing bets on so that you are aware what they offer.

Hope you understand these things and try to be more clear in future and save your funds and winnings.

Yep it's true that really important to read all the terms of conditions in all things. Before I always check the "I accept" button when I'm downloading something in my phone or when opening website. Then my cellphone got viruses and runs slowly. After that incident I realized that we should read carefully and thoroughly all the terms and conditions in all aspect from the small things to most important things like business and other important documents. We all made mistakes and it's normal. The most important is we learn from it. I'm sure you never skip reading of any terms and conditions.

When it comes to those prompts in installations then its a bit common behavior for us to agree all the way since we do really rush up on installing the said app or program..

Same goes to windowns program installations or making some downloads and having some prompts which we do mostly ignore.Its always been important that you do know how to read up

even on the slightest detail because this will really be helpful for you to get aware on what are the things that you can probably experience along the way and once you are aware

then you can simply skip out or do know to avoid nor really need to comply something for your own benefit.

TBH, nobody has the time to read such T&C of any website they register at (and I'm not talking specifically about gambling sites). That's because time is money and you already know a gambler's mind, he just wants to crash the casino by winning everything there, and for that, he needs to start gambling quickly that he doesn't even give a damn about what he will face once he actually wins huge at that casino, for eg.;
He is told that "We are closing your account due to:
- Multiple accounts found
- You come from a country which is not supported
- You come from a country where gambling is illegal
- You were not allowed to gamble above a cap of $... but you still tried to break the rules by gambling more than that
- and blah blah blah...

We should also understand that these gambling platforms are out for profits and nothing will give out profit "if" there are no traps set for those who can't read platforms TOS. Something like this happened to me some years back with some online courier company, after placing my orders with the best deal, i forget to read about their agreement and when the time of delivering came they sent me some messages that my country wasn't among the country for such deals, then, return my funds and my account was suspended till-date.

Not actually a trap because it had been said or mentioned in the TOS in the very beginning. Its just people who are neglecting on reading it up until they havent notice
that they had already violated the terms and expecting that they can really pull off those wins in the site until the management or admin will really make out some
hold of funds due to violation of terms and then suddenly they whine and telling the site is a scam or being shady but actually the main fault was actually
on you.So we should really be aware.

I think that is not a trap because it is written on their TOS so when new people want to register on their site, they need to read TOS and understand the rule from the site. That will help the gamblers break the rule and safely play gambling on that casino. The recommended casino will not try to trap their members because that will relate to their reputations and if their members have a problem, they will help solve it.

At least you learned a valuable lesson. These casino bonuses come with strings attached almost every time. It is important to read the terms very carefully so you know what the wagering requirements are and determine if you want to accept the bonus. These requirements are usually designed to minimize the possibility of you walking away with a large amount of money.

Yes because sometimes that the Terms is just a trap and waiting for your mistake and then boom you will be a Victim .

look at the reputation section and in scam ANN thread , you will find almost similar on your case.

Most of them do restrict games that are not meant to be played with your bonus balance. It's so silly that the OP lost his winnings this way...It's like a restaurant has poisonous stuff in their menu but they stated about them somewhere on the last page of their menu with 2pt font size.

Specially if this was introduced to you from a friend or people you know.
And not skipping everything because sometimes it is the motive of those site to trick us from not interested in reading those prompt.
Even those Legit Site has this and must be implemented at any cause because this will be their bread and butter if we failed to understand.
If you are not willing to understand the rules then never deal with those site or else suffer from your laziness .

Lol, tell me you are kidding? Are you shilling for this casino or you some how represent this casino and you made a thread over here as a stunt? Are you saying you made a deposit fo $100, received your 400% bonus and you turned that $100 to $20,000? How about you send some screenshots of your bets and/or your in balance history?
If this is real, then you are indeed really lucky. Too bad you broke a lot of their terms of service (and really weird terms of service) without knowing. Hope you actually read next time (who even does that?). I wonder why you aren't pissed off at all...

Yes, this is exactly what am saying, going through the whole of reputation section, there are similar scam issues related to this types and i wonder why people still fall for these issues regularly. In this case of the OP, why will the gambling platform not clearly and boldly spent out the non-usage of the bonus for some certain games in their platforms? but rather made some smaller fonts of it to trap those who can't be patient enough to read tiny-letters?.

I think gambling sites need to be carefully monitored for bonuses and deposits before betting on them. Then I would not fall into such a bad situation its activities are very complex before betting you must take a detailed look at the game before betting see how many points a team has how much profit will be made by betting which team will play better what are the options etc. Then place your bet it can be used to determine the amount of dollars.

If you can be like that, I think you can become a wise gambler who knows the situations and you will not force yourself to continue betting if the moment is not right for you. It is what we need to react in betting so we do not fall into such a bad situation which can happen at any time. The more information that we can get before we place the bet, the more chances we can see how big the percentage that we can win so we do not try to place a blind bet. That can help us to manage our money that we want to use to betting.

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

He's already pissed if this one is indeed real but i do have the same doubts about some PR on this about on the site and i cant really believe about 400% bonus? This isnt something you can see everyday.

@OP, i would like to ask out  the same thing about posting out some proofs about your bets for at least it would be a bit believable for people here on this forum and not just saying up or trolling it out.

If this is real then you would really get pissed and somewhat regretting on the corner on why the hell you've missed out on reading up the terms? I bet that majority of us does ignore that

and when you are already in the winning side and then suddenly the funds been held due to violation of terms which would really be putting you into that regretting moment.

I think they would have to integrate a feature in their system that disallows overbetting. With how these casinos go when it comes to sending or informing their patrons of certain changes in the terms and conditions of their operations a lot of people will not be able to follow these guidelines because they wouldn't have an idea that such a rule exists. Unless they are looking to make a quick buck out of people the legal way, they'd integrate such harmless feature in their system in the soonest time possible.

It's very unfortunate but they do have a very good template to let the players know how sorry they are and the admin specifically pointed out all the violations, you cannot post this in the scam section and cannot consider this a scam because you are the one who violated their TOS,
it's a huge lesson to learn for you and to those who are going to play the first time to always check and read the rules and TOS this is one big example.

Sheesh. That's rough.

It's good that you took the loss with grace. Given most other people I think they're probably freaking out over this foregone $20k.

I do think that the casino management was quite reasonable in this case given the fact that they listed all the violations and reasons as to why they revoked your winnings. Though what strikes me is the complexity of the rules associated with the bonus - it's almost like they're trying to get people to actively violate these rules and hopefully not be liable to pay them out.

Be very wary with any sort of deposit bonuses. There is a reason why they can offer 400% deposit match since a) EV is definitely negative for you and b) there is a ton of terms associated that you probably will miss as a matter of time.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

This is true for anything that you do, people most of the time do not bother themselves about it thinking this is not going to affect them but we know that in fact it does, which is why you must always read the TOS of any website in which you deposit money, like your bank, a casino or an exchange, if you do not do it you put yourself at risk which is why he lost an amount of money that for many members of the forum is massive, the only thing I hope is that the OP learned his lesson so this does not happen to him again in another website.

We wont really learn something if we don't experience it but it isn't really needed for us to experience first before we do the right thing.

Why we cant just give out some small time or duration for us to read up on whats their terms or rules for us not to experience these kind of
circumstances in the future?

We wont learn until experiencing some consequences which is common.

I absolutely agree. Honest casinos that want to build a name for themselves won't do any tricks. But players also have the responsibility to read the rules and protect themselves. The OP admitted his guilt in this situation and hopefully learned a lesson.

But I also think that there should be possibly some tools or features that will alert players in such situations. Like, when you play with bonus funds and want to place a bet over $10 (if $10 is the max bet) to notify you that you will lose the bonus and the winnings. In my opinion, there should be some mechanism to inform users when they want to make something against the bonus rules. This should be a fair approach toward everyone involved. I think that casinos often take advantage of players being too careless and not reading rules and then they have the perfect excuse to do such tricks.  :-\

You are right. If casinos want a friendly approach to gamblers they need to adopt a mechanism like you said as a warning to keep the rules clear and avoid any tricks that could be used by the house to avoid paying the gamblers later. At same time it's also an extra security measure for the casino reputation, because if warnings were shown, the gamblers wouldn't have excuses to complain later, when not following the promotion guidelines.
In the case mentioned on this thread it didn't have a bad end, because the deposit made by OP was re-credited, so he could try again from zero, but I have seen cases where the payment was just denied, including the initial deposit.

What kind of mechanism can you suggest? Such a pop-warning while players are currently playing gambling? It doesn't work that way. Gamblers should be responsible enough to read terms.

Whenever we are claiming a bonus or participating in a certain promotion, there's always a notice about it to read the terms. We should just accept the fact that we are lazy reading those terms so it's not the gambling site's fault if ever we are unaware or surprised that we already violate a certain terms.

Huge mistake really on your part, you could be $20k richer if you take the time to read and follow the rules, well it happens to many of us here, we are in a hurry to play and we forgot to check the important thing and that is reading the rules, you cannot counter it since it's your fault anyway, so better luck next time.

Although it's not a must and the flat, plain terms & conditions are enough from a technical perspective, a friendly approach is never too much, especially if the casino wants to differentiate itself from the competitors. The mechanism could be an alert the gambler receives when trying to do something that isn't allowed by the promotion rules.
For an example: if I increase the bet too much I receive a warning message, if I play a game that isn't allowed by the promotion, another warning message. Just that.

It's already common to see such messages when we hit the roll button if the whole balance is selected by a mistake, so this mechanism is nothing new to say the truth. It's just necessary to extent its function.

That's my weakness, I sometimes just go in because I feel like I already know how the game works. But I never had this kind of expensive mistake because I do it mostly on games and not gambling. 20k is a lot of money and I would probably be real mad when this happened to me.

it will take a min to round up proof , ill reply back soon once i do. :)

This is really disappointing. It was such an expensive waste.

If this happened to me, I think I wouldn't just accept it. I think I would try negotiating this with the gambling site's support even if in my mind this situation will probably end against my favor. It was such a big money to just let go. 

But the question is would the voiding of bets still happened if you ended up losing instead of winning?

That is a pretty sad story. Making 20k out of 400 is already insane, either you are very lucky or very talented. Not reading the TOS is definitely a problem with such kind of money involved. Where you able to withdraw at least some kind of winnings or everything got blocked? Maybe you can try and just to deposit again and go for the same profit? I would be so happy with 20k, this would be so much money. Imagine what we could use those kind of funds for in our alt coin trading book. The casino must have been relieved to not pay those winnings.

Full story says that he got his deposited money back, means that not all got blocked.
He also made another $100 deposit and he made $200 profit with it.
Making up 20k from 400 is indeed great as it is 50x ROI, but it is not something rare.
Just take a look at the contest at duelbits, most winners get more than 30x ROI of the deposited money.

Yes, its not really that something would hard to hit up but you would surely be needing extreme luck for you to do so.Those numbers might be small but when you are on the actual
gameplay then that kind of goal is something that cant be attained if you arent really that lucky.
When we do deal with bonuses we should know the rules that is attached to it because you might be expecting that you are already winning and able to cash them out
without trying to check if you do abide into the terms until you found out that you hadnt able to follow it or violate it rather.

This is a huge loss imagine if you can only withdraw that amount I will be excited to withdraw if I won that big amount, I may even have depression after knowing that I cannot withdraw it because of violation if the terms and rules, it's a big lesson learn while you are in a winning trail always check if you can withdraw the amount you are winning, you should test a small withdrawal so you'll know if they are really playing or you can withdraw.

Yes, every gambler needs to have a responsibility in the gambling games to avoid the mistake and make their account to get block or ban.

Maybe some casino gives that warn by popping up the new window and say that they will lose the bonus and the winnings if they want to place a bet over $10. That can help the gamblers know that they can break the rules to deposit or only use a small amount of bet or maybe the casino can send them an email about the warning. The casino can do many ways to give the warning to their members, and I think that will help the gamblers know what they need to do.

That's a good suggestion if those were their own unique games but OP mentioned games coming from third party providers so maybe it's out of their reach to change the limits and if they could change it then the other gamblers playing without the bonus would also get affected by these limits.

This reminds me of the time I had this one bet on esports that ended up winning but the sportsbook decided to void it because of their sportsbook rule where their listed match times didn't line up with the tournament schedule (due to small 5-10min delays), missed out on some winnings but I quickly moved on from that experience.

Same problem everytime sd gamblers often deny reading and learning the TOS and then troubled when issues comes their way. why not make it a routine as gambler to always manage checking and understanding  the terms so if ever things like this happen at least we already Knew what to expect and what to do.

I partially agree with you... why the hell he was able to place bets in the first place? Like this, the site let him play, and when he finished they reminded him about TOS! What would happen if he lost? They would say the same, terms violations, and they would return him his initial deposit!?

Real gamblers don't read TOS! Just a joke or not, I don't know...but I am not reading TOS, I check basics and for all confusions, I ask support, and few times they gave me wrong answers! In my humble opinion, it's not nice to allow something, and when it happens you pull out some TOS and little letters and you blame customers... that sounds like the problems I have with banks! :)

Who are real gamblers and fake gamblers?
If you responsibly gamble means you must take time to go through TOS so that you may not get into trouble at any time. Like some gamblers do open 2 or more accounts accidentally (your cousin may play at your computer when they visit your home on vacation or anything similar) or one particular gambling house may not offer services for your country still their site alone accessible from your country IP or anything similar may happen.

So, going through TOS will definitely help you. I will read TOS just before adding funds to my gambling bankroll.

That sounds really a valid point ;D. If a gambling services is prohibited for your country means they should refund your money regardless of your profits or losses ;).

Such sites have bad intentions of trapping their customers once they start winning and want to withdraw those wins, but won't ever return their deposits if they lose saying that it was all their loss, so the profits are on the sites and losses are on customers.


There's nothing like a comparable gambler and can't be, all gamblers are the same but they must try to give the site's ToS a read before playing there just to keep their back safe.

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

Reading TOS is very important even if it is not related to gambling, in any sites that you will use it always advisable to read the TOS. Because from since the start of using the site, you will always aware of possible errors ahead.

Even on myself, I am a little bit lazy upon reading a long content, sometimes I went to the FAQ which gives you a specific answer for the most frequently asked question. This is very worth it to read to avoid the mistake in the future and also you will become aware of the dos and don'ts of the site.

Would really be a good habit for you to do so on which you should be reading up those important informations even though its a bit lengthy but would really be worth to read if you are really eager to
know overall information about do's and donts on the site and you would be fully aware with that so that you will able to avoid into committing mistakes which might result into those non-valid wins
and that one do really sucks big time.You would just only realize when you already committed mistakes and you should really avoid this before its too late.
Mistakes is learning but don't tolerate it.

Reading those TOS before engaging in any of the services on the internet is the most important thing you can do in the first move before using their services. especially when it involves money because the problem that might occur in the future cannot be flash back. It is important to consider that accepting those TOS is not the same when we are just randomly clicking accept when er play online games. Online services that involve money require us to read their FAQ and TOS before we deposit any money to their platform.

If you are about to spend a handsome amount of money, reading the ToS of the site is worth your time. Are you gonna lose your funds because of not reading their terms? That  is being irresponsible on your part and if the site froze your account, it is not their fault but yours. So yes, reading the ToS is very important especially if you will send good amount of money.

First to say I am sorry because I cut many lines here, I didn't want to make a mess with quitting everything!

You guys read TOS, I deposit $50 and I check how everything goes without reading TOS! I read it just when I have some problems! "Real gamblers do not read TOS!" is a borrowed line from "mu_enrico", a famous bitcointalk slot player! I liked that sentence, I saw some truth in that... but I know that reading TOS can save us from some problems, it's why I wrote "joke or not, I don't know"! Just because it's written, it doesn't mean it's true...  In the end, it's gambling... I respect casinos that are fair, I usually check that fairness with a deposit, and how I play I see for myself how fair they are!

Stedsm I really can't agree that all gamblers are the same... people are different! We have a different way of thinking/playing, different goals, and most important different bankrolls. While some "real gamblers" are aware of what gambling is, what risking money is, understanding the games and applicable strategies, some are clueless! I don't know should I go that way, but I saw many "irrational" gamblers, people who just wish to win and think that gambling is easy money, some of them risk money that is not theirs! Fake gamblers that just exploit giveaways and promotions... nooo, not a chance that all gamblers are the same!

Now I know I'm famous, thanks! :D

Some casinos do this "subtle deceptive practice" and some are not. For example, on the games and rounds board, you will see Duelbits' contests and everything explained clearly without referring to ToS and everyone is happy. Bitcasino's raffle also stated the rule on the OP without referring ToS. I have won both and they keep their promises. No additional rules hidden on ToS.

The problem with other weird casinos, they "hide" the additional rules on ToS. Why not put all the rules on the "bonus activation page" or where it is relevant. Obviously, they want to bait "good faith" customers.

Actually, there is law/regulation for this. For example, the rules have to be stated on the same page or they cannot just change ToS without notice. That said, even if they told you to read ToS, doesn't mean their practice is correct. As a customer, we are free to choose which casino to play. Don't go near the one that has weird rules.

Tough story.

The most annoying part is, would you have lost all your money they would not void anything.

Thats why I NEVER take any casino bonus offers .

Additional thing you can do to avoid bad thing is by taking a screenshot of the ToS page or archive it.
It is possible that bad casino will do everything to refuse payment/big win from players by changing ToS as they wish after a player requested a withdrawal.
I've seen some casinos did this thing, changing ToS after players are able to win something from promo/bonuses.

Banned by who? Online casinos involve multiple jurisdictions and lots of them have no license (or Curacao license at best), anonymous, etc. Except there is some serious crime, governments won't spend their money handling unimportant but difficult cases.

Bonus: you should read "18 false advertising scandals that cost some brands millions (https://www.businessinsider.com/false-advertising-scandals-2017-2)" for the lol.

I don't really like to read rules and instructions.  This is a very boring activity. 

In one of the James Bond films, the instructor gives 007 a new spy invention - a pistol with rocket cartridges.  James Bond raises his pistol, then picks up a thick book, tosses it in the air and blows it to the dust with a rocket bullet.  The instructor shakes his head reproachfully.  "James, that was the manual for this jet pistol!" 

I'm a bit like James Bond.  I am an empiricist. 

I like to act and understand the rules of a particular game already during the game. 

However, this cannot be done in an online casino.  This can lead to financial losses.

I agree to this extent but this would be only into those shady gambling sites but i doubt that popular gambling sites wont do such thing but who knows right?
Ive seen some situation where Terms and conditions had been changed after a big hit but this is actually on rare case because shady houses wont really tend to leave out trace
and also not all gamblers are really reading up site terms from time to time this is why making out complaints is something that they cant do
since they cant able to prove out.

That is why the super bonuses are offered to new customers who don't even care to read the full terms and conditions. The purpose of the bonus is usually to keep users inside the platform and the longer gamblers play the higher chance of getting bust. It is just a matter of time and reading the conditions of withdrawing a bonus can save time&money. False advertisement victims call the casino scam after they refuse to pay the winnings due to blah blah reasons...

P.S: Just reading the whole conditions of deposit or welcome bonus will be better than wasting time on various forums to complain about the blocked casino account. I prefer not to mess with bonuses or welcome packages if the casino doesn't have good reputation.

You can learn on the job just dont gamble a large amount each turn while doing so.   I'd hope I would not fall foul of this example because I often bet low to start at least, but also I doubt I'd ever accumulate such a large amount as 20k because of avoiding the larger bet.   Seems like catch 22 to me, I guess you had to put a ton of time on smaller bets and in theory this might add up to greater risk and involvement in possible loss before collecting.    Not a fan of multiple if buts then maybe sometimes on conditions of, I'll surely trip up just playing the game on at least one count.   Sticking to what I know is not a bad idea but not being adventurous likely loses many decent offers that can pop up, I just prefer a few less catches with it.

But if those users do have at least the time on reading up those terms and conditions then they would really be saving up themselves into the hassle or possible problem on withdrawing funds.

Majority of us knows on what are the primary motive of these bonuses and perks which do look to be good in most cases where we do think that we do have the edge
but for those who don't have experience then they are the ones who do easily fall out.

For experienced ones then they would just simply skip and ignore no matter how big the offer is.

Is it just me or do I not understand what terms the OP violated? It looks way too sketchy to me. My guess would be that his high earnings triggered some sort of security system that blocked him. However, I still don't get how's OP is in the wrong here. Fortunately, his original deposit was at least re-credited.
From their response, their terms of service look quite complicated.

Not just complicated but it is sounding like too one-sided. Most gambling houses are running the illegal license or running without any permission from government which makes them to modify their terms and conditions according to their wish at any time.

When we're getting into any gambling house, we may go for checking their license information and then we may get start with them but actually they are not bind to to our country which makes them to freely act upon when we are making profits with them. I guess this was what happened for the case of OP.

Exactly, I do not use social media websites like Facebook but I understand why people never bother to read the TOS as they are willing to give all their information for free, then why bother reading what kind of data they are getting from you when you are offering them everything that you have for free? But when it comes to a service in which you know you are going to put something that you care a lot, like money, then you need to read every single line of the TOS so you can avoid surprises in the future.

Even if its free or doesnt really involved money but doesnt mean that you wouldnt really read up terms and conditions even with the simpliest service or platforms out there you would
really be needing to know on what are the rules involved with it.It might be not relevant for most people but if you do like not to experience any problems ahead then reading up
wont really be costing you an arm and leg.People would just regret if they had been blocked or prohibited because they had violated something.
This should be a lesson learned for us and reading up isnt really that  time consuming.

As I said before I do not use those websites so there is nothing for me to read, and while I agree that in theory people should read every single TOS from every single service they accept to use I think we are going to agree that almost no one does that since they pretty much already have an idea of what the TOS says anyway, so I do not see a problem with people skipping to read some of those TOS, but when it comes to a service or product in which you put money in then you need to read the TOS as many times as necessary to understand it and avoid violating any of the conditions found there.