This happened many months ago but still wanted to share.

[Mauser]

Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.

Once again, I am so sorry that this happened. Thank you for your understanding.

That is a pretty sad story. Making 20k out of 400 is already insane, either you are very lucky or very talented. Not reading the TOS is definitely a problem with such kind of money involved. Where you able to withdraw at least some kind of winnings or everything got blocked? Maybe you can try and just to deposit again and go for the same profit? I would be so happy with 20k, this would be so much money. Imagine what we could use those kind of funds for in our alt coin trading book. The casino must have been relieved to not pay those winnings.

[panjul07]

Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.

Once again, I am so sorry that this happened. Thank you for your understanding.

That is a pretty sad story. Making 20k out of 400 is already insane, either you are very lucky or very talented. Not reading the TOS is definitely a problem with such kind of money involved. Where you able to withdraw at least some kind of winnings or everything got blocked? Maybe you can try and just to deposit again and go for the same profit? I would be so happy with 20k, this would be so much money. Imagine what we could use those kind of funds for in our alt coin trading book. The casino must have been relieved to not pay those winnings.

Full story says that he got his deposited money back, means that not all got blocked.
He also made another $100 deposit and he made $200 profit with it.
Making up 20k from 400 is indeed great as it is 50x ROI, but it is not something rare.
Just take a look at the contest at duelbits, most winners get more than 30x ROI of the deposited money.

[dunfida]

Due to all of the violations stated above, we were regretfully forced to void the winnings. As with any winnings removal we process, your original deposit was re-credited so that you may try playing again, hopefully without further violations of the terms.

Once again, I am so sorry that this happened. Thank you for your understanding.

That is a pretty sad story. Making 20k out of 400 is already insane, either you are very lucky or very talented. Not reading the TOS is definitely a problem with such kind of money involved. Where you able to withdraw at least some kind of winnings or everything got blocked? Maybe you can try and just to deposit again and go for the same profit? I would be so happy with 20k, this would be so much money. Imagine what we could use those kind of funds for in our alt coin trading book. The casino must have been relieved to not pay those winnings.

Full story says that he got his deposited money back, means that not all got blocked.
He also made another $100 deposit and he made $200 profit with it.
Making up 20k from 400 is indeed great as it is 50x ROI, but it is not something rare.
Just take a look at the contest at duelbits, most winners get more than 30x ROI of the deposited money.

Yes, its not really that something would hard to hit up but you would surely be needing extreme luck for you to do so.Those numbers might be small but when you are on the actual
gameplay then that kind of goal is something that cant be attained if you arent really that lucky.
When we do deal with bonuses we should know the rules that is attached to it because you might be expecting that you are already winning and able to cash them out
without trying to check if you do abide into the terms until you found out that you hadnt able to follow it or violate it rather.

[smyslov]

This is a huge loss imagine if you can only withdraw that amount I will be excited to withdraw if I won that big amount, I may even have depression after knowing that I cannot withdraw it because of violation if the terms and rules, it's a big lesson learn while you are in a winning trail always check if you can withdraw the amount you are winning, you should test a small withdrawal so you'll know if they are really playing or you can withdraw.

[michellee]

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

I absolutely agree. Honest casinos that want to build a name for themselves won't do any tricks. But players also have the responsibility to read the rules and protect themselves. The OP admitted his guilt in this situation and hopefully learned a lesson.

But I also think that there should be possibly some tools or features that will alert players in such situations. Like, when you play with bonus funds and want to place a bet over $10 (if $10 is the max bet) to notify you that you will lose the bonus and the winnings. In my opinion, there should be some mechanism to inform users when they want to make something against the bonus rules. This should be a fair approach toward everyone involved. I think that casinos often take advantage of players being too careless and not reading rules and then they have the perfect excuse to do such tricks. 

Yes, every gambler needs to have a responsibility in the gambling games to avoid the mistake and make their account to get block or ban.

Maybe some casino gives that warn by popping up the new window and say that they will lose the bonus and the winnings if they want to place a bet over $10. That can help the gamblers know that they can break the rules to deposit or only use a small amount of bet or maybe the casino can send them an email about the warning. The casino can do many ways to give the warning to their members, and I think that will help the gamblers know what they need to do.

[ralle14]

Maybe some casino gives that warn by popping up the new window and say that they will lose the bonus and the winnings if they want to place a bet over $10. That can help the gamblers know that they can break the rules to deposit or only use a small amount of bet or maybe the casino can send them an email about the warning. The casino can do many ways to give the warning to their members, and I think that will help the gamblers know what they need to do.

That's a good suggestion if those were their own unique games but OP mentioned games coming from third party providers so maybe it's out of their reach to change the limits and if they could change it then the other gamblers playing without the bonus would also get affected by these limits.

This reminds me of the time I had this one bet on esports that ended up winning but the sportsbook decided to void it because of their sportsbook rule where their listed match times didn't line up with the tournament schedule (due to small 5-10min delays), missed out on some winnings but I quickly moved on from that experience.

[bitterguy28]

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

Same problem everytime sd gamblers often deny reading and learning the TOS and then troubled when issues comes their way. why not make it a routine as gambler to always manage checking and understanding  the terms so if ever things like this happen at least we already Knew what to expect and what to do.

[iv4n]

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

Same problem everytime sd gamblers often deny reading and learning the TOS and then troubled when issues comes their way. why not make it a routine as gambler to always manage checking and understanding  the terms so if ever things like this happen at least we already Knew what to expect and what to do.

I partially agree with you... why the hell he was able to place bets in the first place? Like this, the site let him play, and when he finished they reminded him about TOS! What would happen if he lost? They would say the same, terms violations, and they would return him his initial deposit!?

Real gamblers don't read TOS! Just a joke or not, I don't know...but I am not reading TOS, I check basics and for all confusions, I ask support, and few times they gave me wrong answers! In my humble opinion, it's not nice to allow something, and when it happens you pull out some TOS and little letters and you blame customers... that sounds like the problems I have with banks!

[RealMalatesta]

Real gamblers don't read TOS! Just a joke or not, I don't know...but I am not reading TOS, I check basics and for all confusions, I ask support, and few times they gave me wrong answers! In my humble opinion, it's not nice to allow something, and when it happens you pull out some TOS and little letters and you blame customers... that sounds like the problems I have with banks!

Who are real gamblers and fake gamblers?
If you responsibly gamble means you must take time to go through TOS so that you may not get into trouble at any time. Like some gamblers do open 2 or more accounts accidentally (your cousin may play at your computer when they visit your home on vacation or anything similar) or one particular gambling house may not offer services for your country still their site alone accessible from your country IP or anything similar may happen.

So, going through TOS will definitely help you. I will read TOS just before adding funds to my gambling bankroll.

when he finished they reminded him about TOS! What would happen if he lost? They would say the same, terms violations, and they would return him his initial deposit!?

That sounds really a valid point . If a gambling services is prohibited for your country means they should refund your money regardless of your profits or losses .

[Stedsm]

I partially agree with you... why the hell he was able to place bets in the first place? Like this, the site let him play, and when he finished they reminded him about TOS! What would happen if he lost? They would say the same, terms violations, and they would return him his initial deposit!?

Such sites have bad intentions of trapping their customers once they start winning and want to withdraw those wins, but won't ever return their deposits if they lose saying that it was all their loss, so the profits are on the sites and losses are on customers.

Real gamblers don't read TOS! Just a joke or not, I don't know...but I am not reading TOS, I check basics and for all confusions, I ask support, and few times they gave me wrong answers! In my humble opinion, it's not nice to allow something, and when it happens you pull out some TOS and little letters and you blame customers... that sounds like the problems I have with banks!

There's nothing like a comparable gambler and can't be, all gamblers are the same but they must try to give the site's ToS a read before playing there just to keep their back safe.

[Silberman]

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

This is true for anything that you do, people most of the time do not bother themselves about it thinking this is not going to affect them but we know that in fact it does, which is why you must always read the TOS of any website in which you deposit money, like your bank, a casino or an exchange, if you do not do it you put yourself at risk which is why he lost an amount of money that for many members of the forum is massive, the only thing I hope is that the OP learned his lesson so this does not happen to him again in another website.

We wont really learn something if we don't experience it but it isn't really needed for us to experience first before we do the right thing.

Why we cant just give out some small time or duration for us to read up on whats their terms or rules for us not to experience these kind of
circumstances in the future?

We wont learn until experiencing some consequences which is common.

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

[ReiMomo]

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

Reading TOS is very important even if it is not related to gambling, in any sites that you will use it always advisable to read the TOS. Because from since the start of using the site, you will always aware of possible errors ahead.

Even on myself, I am a little bit lazy upon reading a long content, sometimes I went to the FAQ which gives you a specific answer for the most frequently asked question. This is very worth it to read to avoid the mistake in the future and also you will become aware of the dos and don'ts of the site.

[Mahanton]

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

Reading TOS is very important even if it is not related to gambling, in any sites that you will use it always advisable to read the TOS. Because from since the start of using the site, you will always aware of possible errors ahead.

Even on myself, I am a little bit lazy upon reading a long content, sometimes I went to the FAQ which gives you a specific answer for the most frequently asked question. This is very worth it to read to avoid the mistake in the future and also you will become aware of the dos and don'ts of the site.

Would really be a good habit for you to do so on which you should be reading up those important informations even though its a bit lengthy but would really be worth to read if you are really eager to
know overall information about do's and donts on the site and you would be fully aware with that so that you will able to avoid into committing mistakes which might result into those non-valid wins
and that one do really sucks big time.You would just only realize when you already committed mistakes and you should really avoid this before its too late.
Mistakes is learning but don't tolerate it.

[yazher]

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

Reading those TOS before engaging in any of the services on the internet is the most important thing you can do in the first move before using their services. especially when it involves money because the problem that might occur in the future cannot be flash back. It is important to consider that accepting those TOS is not the same when we are just randomly clicking accept when er play online games. Online services that involve money require us to read their FAQ and TOS before we deposit any money to their platform.

[Twinkledoe]

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

Reading those TOS before engaging in any of the services on the internet is the most important thing you can do in the first move before using their services. especially when it involves money because the problem that might occur in the future cannot be flash back. It is important to consider that accepting those TOS is not the same when we are just randomly clicking accept when er play online games. Online services that involve money require us to read their FAQ and TOS before we deposit any money to their platform.

If you are about to spend a handsome amount of money, reading the ToS of the site is worth your time. Are you gonna lose your funds because of not reading their terms? That  is being irresponsible on your part and if the site froze your account, it is not their fault but yours. So yes, reading the ToS is very important especially if you will send good amount of money.

[iv4n]

Who are real gamblers and fake gamblers?
So, going through TOS will definitely help you. I will read TOS just before adding funds to my gambling bankroll.

There's nothing like a comparable gambler and can't be, all gamblers are the same but they must try to give the site's ToS a read before playing there just to keep their back safe.

First to say I am sorry because I cut many lines here, I didn't want to make a mess with quitting everything!

You guys read TOS, I deposit $50 and I check how everything goes without reading TOS! I read it just when I have some problems! "Real gamblers do not read TOS!" is a borrowed line from "mu_enrico", a famous bitcointalk slot player! I liked that sentence, I saw some truth in that... but I know that reading TOS can save us from some problems, it's why I wrote "joke or not, I don't know"! Just because it's written, it doesn't mean it's true...  In the end, it's gambling... I respect casinos that are fair, I usually check that fairness with a deposit, and how I play I see for myself how fair they are!

Stedsm I really can't agree that all gamblers are the same... people are different! We have a different way of thinking/playing, different goals, and most important different bankrolls. While some "real gamblers" are aware of what gambling is, what risking money is, understanding the games and applicable strategies, some are clueless! I don't know should I go that way, but I saw many "irrational" gamblers, people who just wish to win and think that gambling is easy money, some of them risk money that is not theirs! Fake gamblers that just exploit giveaways and promotions... nooo, not a chance that all gamblers are the same!

[mu_enrico]

a borrowed line from "mu_enrico", a famous bitcointalk slot player!

Now I know I'm famous, thanks!

Some casinos do this "subtle deceptive practice" and some are not. For example, on the games and rounds board, you will see Duelbits' contests and everything explained clearly without referring to ToS and everyone is happy. Bitcasino's raffle also stated the rule on the OP without referring ToS. I have won both and they keep their promises. No additional rules hidden on ToS.

The problem with other weird casinos, they "hide" the additional rules on ToS. Why not put all the rules on the "bonus activation page" or where it is relevant. Obviously, they want to bait "good faith" customers.

Actually, there is law/regulation for this. For example, the rules have to be stated on the same page or they cannot just change ToS without notice. That said, even if they told you to read ToS, doesn't mean their practice is correct. As a customer, we are free to choose which casino to play. Don't go near the one that has weird rules.

[Maasdamer]

Tough story.

The most annoying part is, would you have lost all your money they would not void anything.

Thats why I NEVER take any casino bonus offers .

[Wexnident]

The problem with other weird casinos, they "hide" the additional rules on ToS. Why not put all the rules on the "bonus activation page" or where it is relevant. Obviously, they want to bait "good faith" customers.

Actually, there is law/regulation for this. For example, the rules have to be stated on the same page or they cannot just change ToS without notice. That said, even if they told you to read ToS, doesn't mean their practice is correct. As a customer, we are free to choose which casino to play. Don't go near the one that has weird rules.

Then shouldn't these types of casinos be banned? Or just the law pretty much has that hole where they can put it in ToS, but not on the page where it affects it, which basically just eats up the money of people who fall for the trap they set. If so, then lawmakers should really adjust it since it's pretty much an easy exploit that gambling casinos could do, and they wouldn't even get fined for it nor would victims actually get back whatever they lost.

[panjul07]

Many people do not do it simply because they think it is a waste of time, and I can get why they can think that as the majority of the software that you use has a TOS and you cannot spend your time reading the TOS of everything you use, however there are exceptions to this and as I said to me a clear exception is any software or service in which you are using real money, after all if you are not going to read the TOS under those circumstances then you are never going to do it and you will face awful consequence sooner or later.

Reading those TOS before engaging in any of the services on the internet is the most important thing you can do in the first move before using their services. especially when it involves money because the problem that might occur in the future cannot be flash back. It is important to consider that accepting those TOS is not the same when we are just randomly clicking accept when er play online games. Online services that involve money require us to read their FAQ and TOS before we deposit any money to their platform.

If you are about to spend a handsome amount of money, reading the ToS of the site is worth your time. Are you gonna lose your funds because of not reading their terms? That  is being irresponsible on your part and if the site froze your account, it is not their fault but yours. So yes, reading the ToS is very important especially if you will send good amount of money.

Additional thing you can do to avoid bad thing is by taking a screenshot of the ToS page or archive it.
It is possible that bad casino will do everything to refuse payment/big win from players by changing ToS as they wish after a player requested a withdrawal.
I've seen some casinos did this thing, changing ToS after players are able to win something from promo/bonuses.