This happened many months ago but still wanted to share.

[adzino]

I decided to try out a new RTG casino and take them up on their first deposit bonus about 400% match no max cashout. I deposited 100$ worth of bitcoin and received the match and started playing $10 spins. After sometime I was up to about 4k and easily finished the 45% playthrough. Ive never done something so stupid i didnt read the terms and conditions that said I cant place bets over $10 and the rules still appy after playthrough is finished and well i kept playing until i was up to about 20k and decided it was time to withdraw and got this message instead of my money ....totally my fault for not reading the terms
 
-snip-

Kind regards,
Mikey
Casino Management

Lol, tell me you are kidding? Are you shilling for this casino or you some how represent this casino and you made a thread over here as a stunt? Are you saying you made a deposit fo $100, received your 400% bonus and you turned that $100 to $20,000? How about you send some screenshots of your bets and/or your in balance history?
If this is real, then you are indeed really lucky. Too bad you broke a lot of their terms of service (and really weird terms of service) without knowing. Hope you actually read next time (who even does that?). I wonder why you aren't pissed off at all...

[1714672809]

1714672809

[Becky666]

At least you learned a valuable lesson. These casino bonuses come with strings attached almost every time. It is important to read the terms very carefully so you know what the wagering requirements are and determine if you want to accept the bonus. These requirements are usually designed to minimize the possibility of you walking away with a large amount of money.

Yes because sometimes that the Terms is just a trap and waiting for your mistake and then boom you will be a Victim .
look at the reputation section and in scam ANN thread , you will find almost similar on your case.

Yes, this is exactly what am saying, going through the whole of reputation section, there are similar scam issues related to this types and i wonder why people still fall for these issues regularly. In this case of the OP, why will the gambling platform not clearly and boldly spent out the non-usage of the bonus for some certain games in their platforms? but rather made some smaller fonts of it to trap those who can't be patient enough to read tiny-letters?.

[Xinarae*]

I think gambling sites need to be carefully monitored for bonuses and deposits before betting on them. Then I would not fall into such a bad situation its activities are very complex before betting you must take a detailed look at the game before betting see how many points a team has how much profit will be made by betting which team will play better what are the options etc. Then place your bet it can be used to determine the amount of dollars.

[michellee]

I think gambling sites need to be carefully monitored for bonuses and deposits before betting on them. Then I would not fall into such a bad situation its activities are very complex before betting you must take a detailed look at the game before betting see how many points a team has how much profit will be made by betting which team will play better what are the options etc. Then place your bet it can be used to determine the amount of dollars.

If you can be like that, I think you can become a wise gambler who knows the situations and you will not force yourself to continue betting if the moment is not right for you. It is what we need to react in betting so we do not fall into such a bad situation which can happen at any time. The more information that we can get before we place the bet, the more chances we can see how big the percentage that we can win so we do not try to place a blind bet. That can help us to manage our money that we want to use to betting.

[Goodluckmate.com]

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

[stomachgrowls]

~

Lol, tell me you are kidding? Are you shilling for this casino or you some how represent this casino and you made a thread over here as a stunt? Are you saying you made a deposit fo $100, received your 400% bonus and you turned that $100 to $20,000? How about you send some screenshots of your bets and/or your in balance history?
If this is real, then you are indeed really lucky. Too bad you broke a lot of their terms of service (and really weird terms of service) without knowing. Hope you actually read next time (who even does that?). I wonder why you aren't pissed off at all...

He's already pissed if this one is indeed real but i do have the same doubts about some PR on this about on the site and i cant really believe about 400% bonus? This isnt something you can see everyday.

@OP, i would like to ask out  the same thing about posting out some proofs about your bets for at least it would be a bit believable for people here on this forum and not just saying up or trolling it out.

If this is real then you would really get pissed and somewhat regretting on the corner on why the hell you've missed out on reading up the terms? I bet that majority of us does ignore that

and when you are already in the winning side and then suddenly the funds been held due to violation of terms which would really be putting you into that regretting moment.

[Twentyonepaylots]

I think they would have to integrate a feature in their system that disallows overbetting. With how these casinos go when it comes to sending or informing their patrons of certain changes in the terms and conditions of their operations a lot of people will not be able to follow these guidelines because they wouldn't have an idea that such a rule exists. Unless they are looking to make a quick buck out of people the legal way, they'd integrate such harmless feature in their system in the soonest time possible.

[robelneo]

It's very unfortunate but they do have a very good template to let the players know how sorry they are and the admin specifically pointed out all the violations, you cannot post this in the scam section and cannot consider this a scam because you are the one who violated their TOS,
it's a huge lesson to learn for you and to those who are going to play the first time to always check and read the rules and TOS this is one big example.

[magneto]

Sheesh. That's rough.

It's good that you took the loss with grace. Given most other people I think they're probably freaking out over this foregone $20k.

I do think that the casino management was quite reasonable in this case given the fact that they listed all the violations and reasons as to why they revoked your winnings. Though what strikes me is the complexity of the rules associated with the bonus - it's almost like they're trying to get people to actively violate these rules and hopefully not be liable to pay them out.

Be very wary with any sort of deposit bonuses. There is a reason why they can offer 400% deposit match since a) EV is definitely negative for you and b) there is a ton of terms associated that you probably will miss as a matter of time.

[michellee]

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

[Silberman]

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

This is true for anything that you do, people most of the time do not bother themselves about it thinking this is not going to affect them but we know that in fact it does, which is why you must always read the TOS of any website in which you deposit money, like your bank, a casino or an exchange, if you do not do it you put yourself at risk which is why he lost an amount of money that for many members of the forum is massive, the only thing I hope is that the OP learned his lesson so this does not happen to him again in another website.

[Hamphser]

This shows how important is to always read the terms and conditions and even more important when you are using your bonus which usually has even more terms and conditions applied before you withdraw.Sorry for your trouble but I am sure you now never skip a reading of any term and conditions anymore.

This is true for anything that you do, people most of the time do not bother themselves about it thinking this is not going to affect them but we know that in fact it does, which is why you must always read the TOS of any website in which you deposit money, like your bank, a casino or an exchange, if you do not do it you put yourself at risk which is why he lost an amount of money that for many members of the forum is massive, the only thing I hope is that the OP learned his lesson so this does not happen to him again in another website.

We wont really learn something if we don't experience it but it isn't really needed for us to experience first before we do the right thing.

Why we cant just give out some small time or duration for us to read up on whats their terms or rules for us not to experience these kind of
circumstances in the future?

We wont learn until experiencing some consequences which is common.

[Goodluckmate.com]

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

I absolutely agree. Honest casinos that want to build a name for themselves won't do any tricks. But players also have the responsibility to read the rules and protect themselves. The OP admitted his guilt in this situation and hopefully learned a lesson.

But I also think that there should be possibly some tools or features that will alert players in such situations. Like, when you play with bonus funds and want to place a bet over $10 (if $10 is the max bet) to notify you that you will lose the bonus and the winnings. In my opinion, there should be some mechanism to inform users when they want to make something against the bonus rules. This should be a fair approach toward everyone involved. I think that casinos often take advantage of players being too careless and not reading rules and then they have the perfect excuse to do such tricks. 

[uneng]

You're definitely not the first nor the last one to have this issue. Actually, the current discussion on our thread is about unfair T&C as years of experience in the industry have shown that operators will do anything to void winnings won by bonus funds. It is what it is, though and it's a lesson learned. Everyone should always read the T&C and even maybe double-check with customer care before claiming and using a bonus to protect their winnings if they get a lucky streak.

It is a lesson to all of us not to avoid the T&C even in the reputable gambling site or offline casino because we need to know their rule and prevent not breaking their rule. The reputable casino, whether offline or online, will not try to cheat their members because that will be related to their reputations. And if their members have a problem, they will try to help and solve it because that is the important for them to make their members satisfy. But yes, we need to make sure that we know the rule and read all of the T&C on that site.

I absolutely agree. Honest casinos that want to build a name for themselves won't do any tricks. But players also have the responsibility to read the rules and protect themselves. The OP admitted his guilt in this situation and hopefully learned a lesson.

But I also think that there should be possibly some tools or features that will alert players in such situations. Like, when you play with bonus funds and want to place a bet over $10 (if $10 is the max bet) to notify you that you will lose the bonus and the winnings. In my opinion, there should be some mechanism to inform users when they want to make something against the bonus rules. This should be a fair approach toward everyone involved. I think that casinos often take advantage of players being too careless and not reading rules and then they have the perfect excuse to do such tricks.  

You are right. If casinos want a friendly approach to gamblers they need to adopt a mechanism like you said as a warning to keep the rules clear and avoid any tricks that could be used by the house to avoid paying the gamblers later. At same time it's also an extra security measure for the casino reputation, because if warnings were shown, the gamblers wouldn't have excuses to complain later, when not following the promotion guidelines.
In the case mentioned on this thread it didn't have a bad end, because the deposit made by OP was re-credited, so he could try again from zero, but I have seen cases where the payment was just denied, including the initial deposit.

[goinmerry]

You are right. If casinos want a friendly approach to gamblers they need to adopt a mechanism like you said as a warning to keep the rules clear and avoid any tricks that could be used by the house to avoid paying the gamblers later.

What kind of mechanism can you suggest? Such a pop-warning while players are currently playing gambling? It doesn't work that way. Gamblers should be responsible enough to read terms.

Whenever we are claiming a bonus or participating in a certain promotion, there's always a notice about it to read the terms. We should just accept the fact that we are lazy reading those terms so it's not the gambling site's fault if ever we are unaware or surprised that we already violate a certain terms.

[pilosopotasyo]

Huge mistake really on your part, you could be $20k richer if you take the time to read and follow the rules, well it happens to many of us here, we are in a hurry to play and we forgot to check the important thing and that is reading the rules, you cannot counter it since it's your fault anyway, so better luck next time.

[uneng]

You are right. If casinos want a friendly approach to gamblers they need to adopt a mechanism like you said as a warning to keep the rules clear and avoid any tricks that could be used by the house to avoid paying the gamblers later.

What kind of mechanism can you suggest? Such a pop-warning while players are currently playing gambling? It doesn't work that way. Gamblers should be responsible enough to read terms.

Whenever we are claiming a bonus or participating in a certain promotion, there's always a notice about it to read the terms. We should just accept the fact that we are lazy reading those terms so it's not the gambling site's fault if ever we are unaware or surprised that we already violate a certain terms.

Although it's not a must and the flat, plain terms & conditions are enough from a technical perspective, a friendly approach is never too much, especially if the casino wants to differentiate itself from the competitors. The mechanism could be an alert the gambler receives when trying to do something that isn't allowed by the promotion rules.
For an example: if I increase the bet too much I receive a warning message, if I play a game that isn't allowed by the promotion, another warning message. Just that.

It's already common to see such messages when we hit the roll button if the whole balance is selected by a mistake, so this mechanism is nothing new to say the truth. It's just necessary to extent its function.

[Kittygalore]

Huge mistake really on your part, you could be $20k richer if you take the time to read and follow the rules, well it happens to many of us here, we are in a hurry to play and we forgot to check the important thing and that is reading the rules, you cannot counter it since it's your fault anyway, so better luck next time.

That's my weakness, I sometimes just go in because I feel like I already know how the game works. But I never had this kind of expensive mistake because I do it mostly on games and not gambling. 20k is a lot of money and I would probably be real mad when this happened to me.

[Saturnm22]

~

Lol, tell me you are kidding? Are you shilling for this casino or you some how represent this casino and you made a thread over here as a stunt? Are you saying you made a deposit fo $100, received your 400% bonus and you turned that $100 to $20,000? How about you send some screenshots of your bets and/or your in balance history?
If this is real, then you are indeed really lucky. Too bad you broke a lot of their terms of service (and really weird terms of service) without knowing. Hope you actually read next time (who even does that?). I wonder why you aren't pissed off at all...

He's already pissed if this one is indeed real but i do have the same doubts about some PR on this about on the site and i cant really believe about 400% bonus? This isnt something you can see everyday.

@OP, i would like to ask out  the same thing about posting out some proofs about your bets for at least it would be a bit believable for people here on this forum and not just saying up or trolling it out.

If this is real then you would really get pissed and somewhat regretting on the corner on why the hell you've missed out on reading up the terms? I bet that majority of us does ignore that

and when you are already in the winning side and then suddenly the funds been held due to violation of terms which would really be putting you into that regretting moment.

it will take a min to round up proof , ill reply back soon once i do.

[Fundamentals Of]

This is really disappointing. It was such an expensive waste.

If this happened to me, I think I wouldn't just accept it. I think I would try negotiating this with the gambling site's support even if in my mind this situation will probably end against my favor. It was such a big money to just let go. 

But the question is would the voiding of bets still happened if you ended up losing instead of winning?