Bitcoin Forum

Sorry about delay because doge coin network busy it will complete soon as possible --
Kind Regards
UnioChange team

From all the info you provided. I think They are scamming nothing else. Since Saiful Asked them to provide the proof "where he said to pay him in ETH?"

The Uniochange have no answer but they repeating the same message as like a chatBot. If Uniochange has a BTT profile, you should create a flag. I hope DT members will support the flag.

Also, BestChange cannot avoid liability for this transaction since they listed Uniochange. BestChange is the largest and trusted exchanger Toplist provider. They should handle it.

Thanks

Yes, they are just saying same thing but couldn't sent any proof and the order marked as complete but never sent it. I have still don't know either they have any profile on the forum or not. You are right that bestchange cannot avoid the liability. I have sent a pm of bestchange on the forum as well as on the website. So, need to observe which action they are taking.

Uniochange mentioned they have 24/7 operations but from the comment on bestchange, it is clear that they are operating manually.
https://image.prntscr.com/image/PUpk8dpvT4yxvn0PcKyM6w.png

But it is manual:
https://image.prntscr.com/image/EY2psNs0QAq9eu6dUMJM7Q.png

Note: This is not happened to me and it is happened to one of my well known person who has sent all the credential to me via telegram as well as facebook.
~
Flag: https://bitcointalk.org/index.php?action=trust;flag=2868

Correct.

This user violated a written contract with me, resulting in damages.

I've Opposed the Flag because this is incorrect use of the Trust Flag system. Only the victim can create type 2 or 3 Flags:

asked via telegram to send him eth in exchange for doge

Hello
I'm john from the unioChange team

I would like to explain what happened with this customer in detail with the inclusion of screenshots showing what happened!

The user made many of our transfers and all of them were successful.. the last request was there was a problem with the dogecoin network and we told the user to wait or transfer to another currency via whatsup the second day the user asked via telegram to send him eth in exchange for dogecoin and we told him to do that for you Send us an email containing the eth wallet address from the email in your order and already sent the eth address to our email and we transferred the eth to it
Screenshots;


https://ibb.co/BzD930G
https://ibb.co/thpLCWy
https://ibb.co/02Vjtfy

<a href="https://ibb.co/BzD930G"><img src="https://i.ibb.co/K0ZJhTD/EEB6-CBB0-B185-4488-AF78-4-B06-C702-D671.jpg" alt=" EEB6-CBB0-B185-4488-AF78-4-B06-C702-D671" border="0"></a>
<a href="https://ibb.co/thpLCWy"><img src="https://i.ibb.co/9vHZYCR/48-C68543-307-A-4237-97-E3-B76502-A12351.jpg" alt="48-C68543-307-A-4237-97-E3-B76502-A12351" border="0"></a>
<a href="https://ibb.co/02Vjtfy"><img src="https://i.ibb.co/DWgDp7f/131-B3873-2-D2-E-496-F-B886-AA0-FC493-E596.jpg" alt="131-B3873-2-D2-E-496-F-B886-AA0-FC493-E596" border="0"></a>

And where is the proof that "he asked you guys to send ETH"?
Where is the proof that you told him to send you his ETH Wallet?

I believe The proof you have submitted can be manipulated.
Anyone can make proof like this by mail spoofing.

If we are frauds, why did we complete the previous orders of the customer? Also, if we are frauds, why waste our time defending ourselves? Attached is a link showing a video of the customer's email

https://streamable.com/kn184f

If we are frauds, why did we complete the previous orders of the customer? Also, if we are frauds, why waste our time defending ourselves? Attached is a link showing a video of the customer's email

https://streamable.com/kn184f

You completed the previous order just to gain users' trust.


Are you a Robot or what? You showing the same thing as before.
I ask for proof where this customer told you to send him ETH?
You showing an email and here is just an ETH address nothing else.

This can be done by mail spoofing. Why should I trust you?
If you can submit proof that the client asked you to send him ETH Instead of Doge, and This ETH Address belongs to this client. I think you are okay then.

From email never told you to send ethereum/usdt/ethreum classic/vidt or any other erc20 base coin. So, how you decided that the address stands for ethereum or something else?

The user has already deleted previous conversations in Telegram
Let me explain to you that the user has proven that he sent this email so don't tell me it's a fake email because the user has proven it from his words you can check it

The user has already deleted previous conversations in Telegram
Let me explain to you that the user has proven that he sent this email so don't tell me it's a fake email because the user has proven it from his words you can check it

Question to you. That's mean you send him that address?
And you are only asking about how he got it this is an ETH address?

How did you guys end up communicating through telegram, yet you were already doing it using email?
Without the screenshot of you asking him to send you an Ether address for a refund. It will be hard to prove who is a scammer and who is not

They asked to send that as verification. So never told which address it is either ethereum or erc20 or something else.

On telegram you have told to send the address as a code to verify the ownership. From email never told you to send ethereum/usdt/ethreum classic/vidt or any other erc20 base coin. So, how you decided that the address stands for ethereum or something else? You have just tried to make the scam as legal via telegram.

I'm trying to understand what happened here.
If you (OP, or whoever you already represent here) did not request payment in ethereum, how the exchanger knows what your eth address is?
Is it 0x4c15B9B6E6177f20E745254758ed84b3e33a447E really belongs to you, I mean do you have access to funds on there?

if that entire amount still remains in your possession, this case cannot be characterized as fraud.

something completely different if they behaved unprofessionally and if they have caused you many complications during one round of exchange.

They asked to send that as verification. So never told which address it is either ethereum or erc20 or something else.

They asked to send that as verification. So never told which address it is either ethereum or erc20 or something else.

I'm trying to understand what happened here.
If you (OP, or whoever you already represent here) did not request payment in ethereum, how the exchanger knows what your eth address is?
Is it 0x4c15B9B6E6177f20E745254758ed84b3e33a447E really belongs to you, I mean do you have access to funds on there?

if that entire amount still remains in your possession, this case cannot be characterized as fraud.

something completely different if they behaved unprofessionally and if they have caused you many complications during one round of exchange.

But, The OP Claims he Provided This Address But he Didn't mention What address this is such as is it ETC? USDT? ETH? Then How UnioChange Know This is an ETH Address?

The user has already deleted previous conversations in Telegram

Okay. I got my answer. You provided this ( 0x4c15B9B6E6177f20E745254758ed84b3e33a447E ) address but didn't tell him that is ETH or USDT or anything else.

Right?

If you (OP, or whoever you already represent here) did not request payment in ethereum, how the exchanger knows what your eth address is?
Is it 0x4c15B9B6E6177f20E745254758ed84b3e33a447E really belongs to you, I mean do you have access to funds on there?

if that entire amount still remains in your possession, this case cannot be characterized as fraud.

something completely different if they behaved unprofessionally and if they have caused you many complications during one round of exchange.

OP, Then Why Don't you mention What address is that?

We have switched off the exchanger UnioChange from our monitor BestChange.com for the time of investigation.

That's a good action from your side. since UnioChange does their business but their management handles customers unprofessionally. Removing them from Bestchange.com is not going to help OP since the accusation running and you cannot avoid your liability just by removing UnioChange from BestChange.com. We expect you should talk with both Customer and UnioChange and solve this if possible.

@OP, We heard from both sides. I believe UnioChange doing their business unprofessionally but also you did some mistakes. Look like you provided all the info to a scammer and he took advantage of it. You shouldn't contact them via Telegram search. Use Telegram "handle" what they mentioned on their official website. Or you should be on email as you started with the email.

This case becomes a bit lose/lose situation. If they pay you they will lose that full amount. but if they do not. you will lose that full amount.
It would be good if The UnioChange Paid at least 50% of it since they also managed it unprofessionally and they have mistakes. Also, OP should sacrifice your 50% because you did some mistakes.
That's just my personal opinion, not any Suggestion.

We expecting a solution from BestChange.

That's a good action from your side. since UnioChange does their business but their management handles customers unprofessionally. Removing them from Bestchange.com is not going to help OP since the accusation running and you cannot avoid your liability just by removing UnioChange from BestChange.com. We expect you should talk with both Customer and UnioChange and solve this if possible.
.....
We expecting a solution from BestChange.

How exactly do you expect BestChange to solve this? Get money from their own pocket and pay up the victim due to some careless error due to the two parties?
I mean, they are not the ones who "scammed" the victim. It's a case between the victim and Uniochange.

Getting them delisted as investigations go on is the best thing BestChange can do at the moment.

How to told it is eth or something else? The address is themselves and told to send the address via email to proof the ownership. It is their address and they know it is ethereum adress. It is common sense that there is communication on whatsapp as well as email then why they rely on telegram. Also, why they will send something which is not sent as well as which is not ordered?

We are not scammers. If we were, we wouldn't be wasting our time defending ourselves Let's explain the steps that happened to this case so that everything becomes clear with proof of that

1. The client's exchange has been stopped due to DOGE network problems.
2. We have informed the client via email
3. our website has a Telegram link not the name of the account!!!.(And what proves this is the screenshot that the customer put on our site here)
4. User not click  a link of telegram at our website , He searched for our name on Telegram, he found a fraudster account.
5. The client has given all the details to fraudsters.
6. The fraudsters came back to us, providing us with all details, asking eth. Instead of DOGE.
7. We asked the scammer to send the eth address to our e-mail from the e-mail in the request in order to make sure that he is the owner of the request and he did that.. so we sent the eth

User made mistakes Repeating many messages to all accounts that contain the name of our site, so the fraudster took advantage of that - The user has carried out the words of the fraud, although it is suspicious and hard to believe

Note: If we took the eth address from the fraudster and sent him the amount directly without telling him that he was sending the eth address to our email via the email in the order, this would have been a mistake.. we are the ones who pay for it now, not the customer, but this did not happen.

Finally, we did nothing wrong And we can't be scammers If we were like that, we would have continued for 4 years in the market thank you

My presumption is that there is a third person here as an impersonator using a telegram.

We have switched off the exchanger UnioChange from our monitor BestChange.com for the time of investigation.

It would be good if The UnioChange Paid at least 50% of it since they also managed it unprofessionally and they have mistakes. Also, OP should sacrifice your 50% because you did some mistakes.

we will certainly accept them and fix them

I mean, they are not the ones who "scammed" the victim. It's a case between the victim and Uniochange.

Why they didn't investigate before when the First Scam accusations were raised against The UnioChange?

I asked them to talk with both sides and come up with a solution. Delist The UnioChange From their site is not going to help OP.

bestchange always does a good job in solving problems related to customers.

how do you know that BestChange did not investigate this case?

Don't you think that delisting is the first step in mediating to solve a problem?

They sent a message on the email. And sariful made replied accordingly and waiting for the better solution. Few questioned asked to bestchange.

The exchanger's staff or admin did the scam. If they didn't then:
1. How does anyone know my telegram id?
2. Why have they contacted me over the telegram id?
3. Why did they provide the email which is not listed on their website?
4. Why will they send ethereum while I have not mentioned ethereum or any erc20 wallet in the email?
5. Why have they marked payment complete before payment is made?
6. Why have they not sent dogecoin which I have ordered?
7. Why have they not refunded my perfect money which I have sent to them?
8. Why will they consider only an address as valid for refund? They could tell me to re-order ethereum on their site but they never did that!!
——————-
welcome First, if we are frauds, why did we complete your previous requests? -
1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid

welcome First, if we are frauds, why did we complete your previous requests? -
1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid

If you have not contacted over the telegram then how you understood the wallet address is of ethereum or any other erc20 wallet? If you are not scammer then why the provided email and email on your site is different? How many days latter you sent the eth to the (scammer though we think that is ok you), you did that several days latter, and on those days you could refund the perfect money. As you could not deliver dogecoin why you had taken too long time for the refund and on that too many days why you could not tell to place the re-order on your site? All the questions answer is you knew everything and you know the way how to make scam.

As I told before, BestChange Should talk with both sides and come up with a solution. Why I am expecting a solution from The BestChange? Because They Provide service, They earn money. They have to take liability if the user got scammed by their partner exchanger. The UnioChange working with The BestChange for a long time. And They are aware of their unprofessional business.

You could tell me that, How can they know that UnioChange Will do business unprofessionally? Do you think this is UnioChange's First case? Nope. Not at all. They have had more cases before. Where was The BestChange team that time? Why do they do the investigation now? Why they didn't investigate before when the First Scam accusations were raised against The UnioChange?
Don't you think The BestChange team is liable for this? I didn't ask them to pay users. I asked them to talk with both sides and come up with a solution. Delist The UnioChange From their site is not going to help OP.

Here is another case. it was in 2020.

I see that you are repeating the questions again and insisting on evading the real problem, which is that you gave all your request information on our website to the fraudster and carried out his instructions that he asked of you and your words prove that and the screenshots that you attached prove that and with all this you say we are the fraudsters even though we have completed all your requests This proves that we are not what you say

Prayer for complete transaction

I have sent you 1350.00 Perfect Money USD to exchange dogecoin. I have submitted this order for about 3.00 hours ago, but this transaction is not completed yet. If this transaction is not possible then refund this Perfect Money into this-U14597285 account. Please help me for this.

Your order will complete soon as possible

Prayer for complete transaction.

I have sent you 1350 Perfect Money yesterday to exchange Dogecoin this transaction is not complete yet. Your website shows transaction complete, but there is no dogecoin credited in my account. Please help me.

It will arrive delay because doge coin network busy

Prayer for cancel order and refund Perfect Money.

I have sent you 1350 Perfect Money yesterday to exchange Dogecoin. This transaction is not completed yet. It is very matter of sorrow. Please cancel order and refund me Perfect Money. My perfect Money account- U14597285.

Prayer for complete transaction or refund Perfect Money.

I have sent you 1350 Perfect Money to exchange dogecoin 2 days ago. This transaction is not complete yet. As this transaction is not possible at this moment please refund me 1350 Perfect Money. My perfect money account-U14597285.

You have account at binance?

Prayer for complete transaction or refund Perfect Money.

Sir, I have sent you 1350 Perfect Money to exchange Dogecoin 3 days ago. This transaction is not completed yet. I have sent massage or call many times but you did not response. I request you please complete my transaction or refund me 1350 Perfect Money.

Thank you for your mail.

Hello dear customer, please note that your money is saved, so there is no need to worry about the delay. It is a technical problem.at  the dogecoin network and this is not in our hands, so I ask you to wait and there is no need to worry, everything is fine

Prayer for help to complete transaction.

Sir, I have sent 1350 Perfect Money to exchange Dogecoin 3 days ago to Uniochange. But this site is not completed this transaction yet. I have sent them massage or call many times they says 'wait answer please'. Please help me for this matter.
My order id-19187.
Email-sayeedmia2005@gmail.com

Sending code

0x4c15B9B6E6177f20E745254758ed84b3e33a447E

We announce that the situation with the client soon will be resolved. Considering the fact the situation was difficult enough, it cost us a lot.
Still, to make both ends meet, we're asking BestChange.com to confirm that the situation would be resolved as all the parts finally came to a mutual conclusion

We are glad that the parties have reached a consensus.

We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.

As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.


.

We and the client have agreed that each of the parties will lose 50% of the total amount, which is $1350 Thus, we will return the amount of $ 675 to the customer's account in perfectmoney on the account through which he made the payment

We are aware about it, now would you like to send the payment as you have stated and also provide proof of evidence of the sending the payment. We are waiting to see that you have sent the payment upon your agreement. Wish good luck all of you and thanks both of you for come on an agreement.

Thank you for your time 50% of the amount was refunded as agreed screenshot attached
https://ibb.co/gF3pF0R

@OP, We heard from both sides. I believe UnioChange doing their business unprofessionally but also you did some mistakes. Look like you provided all the info to a scammer and he took advantage of it. You shouldn't contact them via Telegram search. Use Telegram "handle" what they mentioned on their official website. Or you should be on email as you started with the email.

This case becomes a bit lose/lose situation. If they pay you they will lose that full amount. but if they do not. you will lose that full amount.
It would be good if The UnioChange Paid at least 50% of it since they also managed it unprofessionally and they have mistakes. Also, OP should sacrifice your 50% because you did some mistakes.
That's just my personal opinion, not any Suggestion.

Most service I know of wouldn't even have bothered.