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I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

a dear friend of mine who works as a croupier on cruise ships always tells me that when the bank goes down ... they keep playing, otherwise they close and respect the closing time ;)
More you play....

we cannot know the story of this gambler. it could also be that there has been an actual order from the casino owner

an unhappy bettor might make a blatant gesture and create a bada advertisement for the business ...

I'm curious what country did you see this scene in?

Fire, no.  Obviously that's a unique situation and probably a conflict of interest.  The gambler probably had a known area or game he liked to play I would just make sure the employee wasn't working that section of the casino.  Can't blame the employee for speaking up to his family, it's not like it was just a random gambler.

Considering the staff was considerate of his situation and they were able to understand the fact that it is important for him to take care of family I think it's really good and we do need more people of that sort but at the end of the day as well, they did behave unprofessional as well, they could have asked the person to come aside since we all need to respect customer's privacy and speaking to them this informally around other customers is not really a good idea. I do think that, the staff is amazing but they do need additional information regarding how to handle such situations, they can also work with the government in providing safer gambling site and tackle the addiction.

You may be lucky to have this experience while visiting a land-based casino instead of telling us about how your gambling experience was there. But that's not the case because actually in terms of business, the employee has violated the rules. You should never tell people to quit just because they have lost many times because you know that the more gamblers lose, the more profits the casino will make.

But in the case you describe, I just think that the family relationship between uncle and nephew plays a more important role than upholding the professionalism of the employees. I don't know what to do with this case but if it wasn't a family relation then I think the casino owners would be very angry about it. It was one of the mistakes that reduced the professionalism of the employee employed by his boss.

Not for this kind of interference, since I think the worker is right for having empathy and care for the compulsive gambler, especially knowing he has newborn babies at home and a wife. Imagine how difficult it is for this wife to have a husband in such conditions and imagine how difficult it's going to be for these twins to have an addicted father wasting all the family's funds wagering, what will inevitably prejudice their development as kids, unless the man takes conscience of his acts and change his lifestyle for the better. In fact, that is responsible gambling policy adopted by the casino on practice.

This is like a double edged sword.I would fire that employee if the client/gambler was a whale,that would be the only thing that would made me fire the worker for interfering with a big part of the business (I consider whales big part of the gambling industry which contribute to fattening of casino wallets).In every other circumstances meaning that if the gambler is a normal one which is irrelevant to my business if I were the casino owner I would not care if he yelled or not to clients/gamblers,that would be not a problem for my business as my business keeps growing from whales.

If this gambler was a poor guy that kept losing his money day after day in my casino and if this client was not a big one,it was only damaging himself and not contributing to my business I would ban him from entering the casino,at least I would save a poor man.

For business,we have to be 100% ready to do what it takes to see it grow,that is the mentality that is instilled in me from the place where I work from many years.

Although the worker acted unprofessionally, but I wouldn't sack him because he was overpowered or overwhelmed by emotions and empathy. We might not know what that customer's family is going through because of his gambling addiction. Maybe the wife and family might be suffering from lack and want because of his addiction. And the worker felt he has a responsibility of discouraging his uncle from his uncontrollable gambling habits. But the worker would have be retrained on the ethic of casino workers. He must know that privacy is paramount and every customer must be treated equally regardless of the informal closeness or family ties. Would he have done the same thing in the same circumstances to another customer that was not his relative?      

This answer differs from person to person based on personality, If it is a greedy human...they may choose to quickly fire this casino worker, but if you consider that because of the relationship this worker has with this chronic gambler they have lost control and acted unprofessionally, you may just  scold them and caution against such unprofessional acts, but at the same time consider what caused her to act recklessly and try to add such a user to exclusion list so they have restricted access to your casino, maybe it can assist after all just his loss will not affect your profit.

How about the casino worker telling his nephew to stop playing outside gambling casino premises. There is no need to yell in the casino and make everyone attentive.
If I was a casino owner, I would have fired the casino worker for making me lose my regular client. This is a natural instinct and everyone wants to get money, no matter from where it comes. Also, that addicted gambler is playing at his own will, no one is forcing him to play when he is losing more.

There’s a so called responsible gambling, and if casinos really care about this most probably they will stop that gambler from continuing and might put on a ban so he wont become a total mess. Though a dealer should not be the one to stop the gambler, i guess this is the job of the manager and yelling to gambler might not be the right way. You can talk to the gambler on a more professional way, there’s a lot of ways to prevent that guy from playing and I think that’s the best thing to do.

Better ban the gambler if you are really in concern but actually its good for the business but having a single person or player wont really hurt that much but this do actually depends on personal views and concern of a certain manager because it would totally affect but of course it would be depending towards your action but much sure there are managers wont really be interferring in between those talks
since its a bit personal but if it turns out that it do really get the attention of the crowd then it would really be your job on settling things up whether you do allow him for the good of the business
or would ban the gambler for his own sake. Casino doesnt have the fault or wrong in here but rather on the gambler itself.You should always be having the good control of your finances and be thankful
that there are people who are in just concern despite of the condition.

I was about to say that the man's gambling habit is not the casino worker's business, but having learnt that the casino worker is a nephew to the man in question, I totally understand why he/she had to yell at the man because if it was me, i would have done the same but in a different approach.
If I was the casino manager, I will not sack my worker and neither will I ban the man from coming to my casino, I will just overlook the matter knowing fully well that they both are family, and it might also be that the worker made that utterance as a joke, so i see no reason to take it serious,  i will only decide to sack the worker if he or she goes on telling all the gamblers in my casino that same thing, but this is after warning him or her first.

I would definitely forbid the gambler from entering the casino. I would reward the employee for his behavior. You ask why? Because not everything is money. That man is constantly losing money. At the end of the day, he has a family to support. Maybe he will commit suicide because he is constantly losing money. For executives, people who generate income always excel. But this situation is different. There is a gambler who is constantly losing money. You may have saved a family in the end. The feeling this gives is priceless. I may be thinking too emotionally, but that's how it is.

I wouldn't do either because it's probably too drastic at this stage, but I would pay attention to this worker. Since the presence of family ties is a risk factor - today he wants to help a relative with advice, and tomorrow he may try to adjust the jackpot or something like that.
In general, in fact, this story sounds like a fiction, although in life there are more absurd situations.

Not totally fired but maybe just give a warning and make sure that won't happen again.

Casino employees shouldn't act that way as they have nothing to do with the gamblers there regardless if they are family, friends, or close ones. These employees should just do what they are supposed to do inside the vicinity of that casino. Yelling at a gambler for that reason is not appropriate.

If that employee, that turned out to be his nephew, really likes to put an end to his beloved family gambling activity, they can settle it all in their home, not inside the casino where it's not the employee's role, to begin with.

If this violates the rules of the company then you can just suspend the worker since he is just concerned to that guy because its his uncle, buy shouting to that guy might not be the right approach. You can’t totally banned gambler because he is losing continuously, most probably that casino have their own protocols and probably, they will handle this kind of problem the right way. If you have relatives on a situation like this, better to ask help from your family, and handle this internally. Addiction is really not good, but its good to have a family that can still help you even if you are broke.

And also it do really affects out overall appearance of the casino when those yelling did really happen on the place which is a bit scandalous talking about yelling which isnt that appealing but if it done on a simple whisper or talk then its considerable but if it do really poke up some attention around then thats totally not something a good thing to be done.

Firing the worker wont really be that justfiable though but it wouldnt be bad if you do give out warning on his first offense and not make out harsh conclusions or decision just because of that mistake.
A little bit consideration for such situation but if it did really happen on second time around then thats the time you do make out such decision but for now give him/here a warning
first on whats been done.

Nope.

Everyone has their own call for every situation and there's what we call, sympathy. That worker as a relative knows what he's doing and probably have heard the wife to have a very problematic situation with the guy.

This is what addiction will cost, if it's already affecting your relationship and problem with your family. There's a need to initiate the person involved to stop them directly.

That behavior of casino workers should reflect the overall behavior of the casino. If that yelling happened between a client and a worker, whether they are relatives or not, that's not a good impression for all people there watching the scene. The worker instead can just easily grab that client/relative silently in a different place and talk about the concern away from many people.

Firing is too much but the manager can possibly consider doing it since it was unprofessional behavior and to give lessons to other employees that might do the same. In that way, the casino is showing that they are not tolerating the behavior. Much better if the sanctions are not that heavy but next time, I doubt the nephew still will be given one more chance if the same situation happened again.

the worker did well, in many countries governments control this part of the casinos having to ban addicted players or prohibit people who have bad financial management from getting involved with gambling and the employee is right to have fired this person who always loses money. because the casino could have problems with the government, of course he was also helping someone he knows, but he acted well

In business sometimes we have to be firm so don't suffered a financial setbacks, but as an manager I have to be closer to the worker so that the worker are more loyal. I will not fire him and (if it repeats) maybe consider it will move him to another branch so that such an incident does't happen again in the future, the message that worker conveys is also good at reminding family, so not really matter because if fire him it will probably be a drama for all workers.

I thought that the casino worker is not related to the man, so I guess he/she is just concern because of the story behind.

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

if the casino will be considerate with the welfare of the gambler's family, they may ban this player to their casino. in physical casinos, some people really know each other. so they know their life's stories and such. i don't think the casino will fire the casino worker. if they will learn the story, they will be more on banning the gambler. that is, if the casino do care, not only to get their business' profits.

A casino worker can't just ask the casino manager to exclude that person from entering the casino. Why should a casino do that if that's their customer? The person involved is not even doing some illegal things or having a bad attitude toward that casino. It's just that an alarming thing happened because the worker yelled at that person that caught the attention of anybody.

A suspension should be done but not to the point they will fire the worker. Next time, this worker needs to find another way to stop his relative from continuously gambling and won't do it inside the casino where different gamblers are there.

I will do both no staff should turn away a customer openly be it his uncle or father, he should have talked to him in private if I'm a casino operator and knows the situation and if there is a policy implemented by regulators and imposed on my casino I will bar him from entering the casino, but people are free to do or bet you don't bar them from playing this is discrimination if you cannot show proof that the man is a compulsive gambler and cannot keep up with his losses.

It's a big violation committed by the employee. There are lots of people there and it created an alarm and scandal. There also might be some gamblers there focusing seriously on their gaming slots and machines and that yelling resulted in a distraction. It's frustrating for those gamblers.

Since you are there so what's happened next? What happened to the worker? Still, continue to do his work after that yelling incident? What happened to his relative? Did the nephew successfully manage to push his relative out of the casino?

The employer must have hated the casino he is working or just carried away by his feeling by shouting like that to one player if I were the casino manager I will talk to the staff and after finding this out I will suspend him and re-educated him about his duties and about his uncle I will also talk to him and see if I can urge him to minimize his playing time and the amount he allocates.
I can't stop him from playing if he wants it's his right to play, you don't stop players from playing because he is losing the player might accuse you of stopping you from trying to regain his losses.

I wouldn't fire the casino worker. His action wasn't about his job as a casino worker. It was his responsibility as a nephew of the serial loser. But I think I would talk to him and tell him to handle domestic issues privately next time. Yelling inside the casino is, after all, not a good behavior.

I guess it doesn't also hurt if the casino would approach the gambler. It's probably not intrusion in his private life if the casino would ask him if he's doing all right. After all, casinos are also partly responsible of their clients. Many of them might even have a support system for those who are already gambling beyond reason.

Honestly I support her niece but she was wrong, I mean she should be able to talk about it properly and not have to shout in public because it's for the good of her family who needs money because she has just given birth which in my opinion is a lot of necessities that money must buy, let alone have twins.
and if i'm the boss i will give a warning not to repeat it because i see the reality with my heart not with my eyes, and even though it's a business i have to pay attention and care about the condition of the customer and i also don't want his family to suffer. And it's okay to lose one customer, because there are many other customers and I also don't want to be greedy if it's for the truth.

I think you need to find a middle ground in this story. I understand the nephew's concern in trying to help his uncle to have a little conscience in such a delicate time, but it is also necessary to understand the situation of the casino that can have its reputation damaged by this action.

I think the most appropriate thing in this situation would be for the employee to have called the player privately to talk about it without the need for other players to know about the situation.

I don't understand how this is responsible gambling? In casinos, most of the players lose and if casinos start banning every user who loses a lot of money, then how will the casino business will run?

And do you think casino's are happy if any gambler wins a lot of money? No

Casino owner wants that people lose money because that all those money lost by the gamblers is infact the income for casino owners.

Nope. It's called empathy.

The worker is just aware on what is happening on the gambler thus, he is helping him to prevent losing even more money. Maybe it's still ok to gamble despite losing so much as long as you aren't affecting anybody but in this case, it's his wife and the twins that are affected. The money that is supposedly to be used for the newborn twins are going to the casino.

The question is kinda subjective in a way because not all managers are different. Some managers might see this as a bad thing because it affects the revenue of the casino but on the other hand, some managers have a good heart. Banning the gambler? I don't think so if I'm the manager but maybe I will just continue to give some advice to him especially in his current situation that he has 2 babies.

That's an interesting question.
Maybe I would ban the gambler, since he is having two small babies. Maybe the gambler is a rich guy, who has enough money to waste on a casino, but his nephew probably knows his financial situation and that's why he is forcing him to leave.
Why would I fire the casino worker? Maybe because yelling at a customer in front of other customers is unacceptable. This makes sense, but the guy cares about his relative. Perhaps, if the gambler wasn't his relative, he wouldn't care at all about how much money the gambler spends on that casino. There's no "good vs. bad" here type of situation here, the right thing to do is to talk with both the gambler and the casino worker and settle the problem between them.

I don't think the worker did the right thing by asking the gambler to leave, speaking based on what I see every day in my country, there are restricted orders generally given to people below the age of 18 years from gambling, so if an adult is addicted to gambling, it shouldn't be the problem of the casino shop or the owner because he established his business to make a profit.


I guess the employee fired the gambler because maybe he has no money to play with or he is scared of being arrested that's if his country doesn't allow addicted gamblers to continue gambling, but that's not the best thing to do know too well that he can easily go somewhere else to continue his gambling.

the employee has violated the company rules in this case the casino, he ignored the rules not to be friendly to casino visitors (gamblers) obviously this action is not justifiable because it forces someone to leave, this refers to expulsion. It is possible that this employee will be given a firm sanction or reprimand by the manager. on the other hand, this employee performs actions that can be justified by family relations. Seeing his relatives who have gambling problems especially in this case he recently had a baby which of course has an extra priority especially in terms of his financial needs. 

This case is like a double edged sword, it is difficult for me to judge as objectively as possible in this case if I am a manager.

He already do what is the right thing as a human but it's not professional for him to do that while he is working. He has alot of other time to tell that guy to stop going to a casino but he choose to do it on the casino itself while working so I don't think he will be fired but disciplinary action needed for him

No. Although, I don't think my moral compass would allow me to even operate a casino in the first place. At the end of the day, casinos claim to care about their customers, and that's why you see all  these adverts about being responsible, and having features which limit the amount you can spend, but the thing is they're too easily removed, it usually only takes 24 hours.

They don't actually care all that much about the customer, they care about looking ethical, and basically use it as a PR trick. Now, I'm not saying every casino is like this, because they clearly aren't. However, the vast majority, and particularly physical location ones, literally pray on their customers by offering them suites, and benefits if they gamble over a certain amount, and most importantly lose.

I can tell you now, if it was someone I cared about, throwing their money, and their life away, I'd absolutely be willing to lose my job over it. Family is more important. Even, if it wasn't family like the example given, if I heard they had a new child, a wife, and all of that malarkey I'd absolutely have a talk with them. There's more important things in life, than profit. 

I beg to disagree, The casino employee acted based on the conflict of interest and they cannot just kick out players especially regulars just because they keep on losing. Based on the story stated by OP, the casino worker did not ask out the gambler from the casino due to some illicit activity. Still, instead, he pities him due to his financial decision and as he was part of his family or his nephew.

The employee might receive some kind of warning and possibly receive some sort of penalty due to conflict of interest and possibly be re-assigned to another position.

I see a conflict of interest here. The story didn't add up for me until you said the employee is his nephew.

Casinos make a lot of money on people who lose money, so kicking them out because they lose a lot doesn't seem to be in their line.

If I were the casino owner I wouldn't kick the employee out knowing he is his nephew, but I guess I couldn't be a casino owner either.

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

If given the chance, I may also talk to that regular gambler privately. I will probably try to know his present financial situation and then I will explain to him what it's like to become a responsible gambler.

You have obviously not dealt with "Brick n Mortar" casino management before.... right? They really only care about one thing ===> "Money" and they could care less about the people who are feeding them those profits.

This employee will certainly not work for them for much longer, because they will find ways to get rid of him. (He is bad for business)  ...The only reason why many of them care about gambling addiction ....is the bad "image" or "reputation" that their industry get, when people cannot handle their gambling addiction... and the backlash that they get when things goes very wrong.  ::)

In the end ... business is business... and companies are doing this for profits.  :P

in every campaign or company their rules and regulations that guide them in order to make the place been active so that the  casino gambling websites. And if a worker of your site violence the rules and regulation the platform will give it a condition. all the platform according to the rules have they own penalty which supposed to be give to any of the worker. But the process of restricting and gambler to not visit your site, because it violated the rules and regulation is not good.

I keep myself at that position as casino worker, surely I'll do the same because I know the person's family situation and the financial need to grow up twin babies. I don't think bad even if I get fired, because somehow we can find a way to survive. Atleast getting fired will make him realise someone is there to think for his good.

When someone tells you this you should appriciate and hopefully the guy that was yelled on really dosent come back to the casino and takes care of his family. Gambling should be fun but you shouldnt put it before your family and do something that can make their lifes harder

I am not going to fire the casino worker just because of his good intention behind those words he said. But if it is a heartless manager who only wants money by those kind of people that has an obvious gambling addiction problem, then for sure he is going to fire that casino worker. But if we're going to be professional about it, it is indeed a violation of work code especially in a casino to dictate a player of what to do next.

Well that particular man could have had his orders from the higher-ups too, so I wouldn't really do something about the way he approached this man who kept on losing. Also, it would be a positive PR since it's not every day that you see a casino that cares about the life and well-being of its patrons. Sure it has the potential to lose them money, but what is one patron compared to tens more that has the potential to play on the platform simply because of the gesture?

You will be the unprofessional manager if you fire your employee without hearing his reason behind his action. Belittling someone who has a lower position to you will make you get fired in the long run. Also, knowing that the employee is asking his relative to leave is a conflict of interest and not a random emotional action that he may try to other gamblers.
Asking for information especially personal ones may get you in trouble as you are trying to manipulate someone who you don't even know.

I will actually give that casino worker a compliment for what he or she did. Sometimes we also have to remind some players if they're losing too much because that means that we care for them as well as their family and I see nothing wrong with that. Some people need to be reminded especially if they're going on the wrong track. Firing the worker for being concerned will not be professional.

Considering the case I would definitely ban the gambler because losing one gambler won't make that huge of a difference than losing an honest employee.
Also, I would be rather happy to know the fact that the employee really is concerned about the gambler and so wants him to stop gambling.

As a manager then you wont really be seeing this situation to be good for the business but for some natural humanitarian act or being just too concern then it would really be considerable.
Even myself would definitely not make out any decision against the worker who do show off some concern but it would definitely tell him that it would be better if those advises would really
be said on a silent or private way on which it wont really be getting much  attention around or insider the casino.Its really natural for us to make out such reaction specially if we do see
that it is one of our relative or loved ones who are on such situation.Getting concern would really be that a human instinct behavior.

I agree. Such a situation (if all this is true) is in fact an emergency (not at all a routine that every employee will face every day) and it is stupid to fire an employee in every emergency (if in all other cases he worked well). There is a certain conflict of interest here, but it can be resolved without such radical decisions. At the very least, the manager must first try simpler methods of handling the situation.

I won't fire the casino worker, nor ban the gambler from playing in the casino. After all, business is a business. However, his nephew might have said that out of empathy because the gambler is still his family, and not just like any gambler in town. If he keeps on losing, how can he provide the needs of his twins? But he should have talked to this gambler privately than to make a scene and embarrass the gambler in front of other gamblers. Also, the manager should also be considerate knowing this gambler's case. He should learn how to handle different situations so that the casino reputation will not be ruined too.

I don't think that it is the ground in firing an employee regardless of his connection to the player.  As a Casino Manager, one should know the rules and implementations of gambling law, I think the gambling law covers the protection of players, and when a player losses too much, the Casino should intervene or even bar him from entering the site/establishment.

Provided you weren't been discussed to and you held such conversation that means the worker must have been yelling and that's what will get him fired by me assuming I was the manager. He isn't just advising a clients but give my other customers a wrong impressions towards my casino. One reason people keep patronizing a casino is became they most have heard stories of others been successful gambling there and you just spoiled that.

He could have advise that addict without creating a scene. If I have a casino and notice someone in similar situation as the explanation by OP I would advise him too to try something else since gambling isn't working for him. I'll do that without putting the reputation of my casino on the mud just as the worker did.

I greatly agree with you, I could have missed that yelling part on the OP.  Any offensive action by the employee to the client or customer is ground for termination.



It is always best to resolve anything in a calm and gentle way.  We are civilized individuals and the barbaric era has long been gone.  So everything should be resolved in a peaceful and respectful manner.

That means the casino is not tolerating any forms of unusual behavior in their casino. It's clear as the sky that it's a big mistake doing that action.

The employee creates a commotion and it's not just his relative that got affected there but also the entire gamblers playing there. The casino doesn't care about whatever emotions their employee has outside their work and that's really true as a form of being professional.

What if those gamblers won't come back again to that casino since there's an unprofessional employee there?

OP might give us some updates about what happened to the employee after that incident. Let's wait.

Business is Business. The worker has no right to yell at a gambler at the casino for visiting the casino regularly no matter how close their relationship is. there is no family in Business. He can talk about this at home or in their family meetings and not yelling in a business premises. Banning the worker might not be necessary but definitely there will be cautioning

Why are we talking about firing an employee who's just concerned about his family?
Why don't we talk about how to help the addicted gamblers to minimize his gambling activity since he was just keep on losing everytime he gambled?

I think it's the call of the casino manager to either ban that person or fire the employee but I think it's not that too heavy as a consequence to just fire someone just because they want to try to help someone no matter what's their relationship on that gambler.

Cant fire someone for that is my view but the worker cannot prevent or interfere with the free choice of the gambler to continue.  So long as he doesn't directly interfere then its not really a disciplinary matter to rule on especially.   Also if its a commonly known story and puts off other gamblers at all because of his well known losing streak and inability to take the losses, I would argue its best not to encourage any excess gambling as it might dampen the enthusiasm of others. That is how I would argue it anyway.

I will consider firing him, he is working in a casino where the personal information of all the clients is confidential, the casino worker should know this, he can talk to his uncle privately, and besides all the other players might think that all the casino workers are like that guy, and about the gambler, if he is a regular customer I will talk him in private and verify the situation if the situation is that serious I might ban him but I have to consider if there's a policy like this in our casino compliancy, because we can be charged with discrimination.

For days the casino worker is yelling and the gambler haven't realised the need for a stop, then it is not his mistake. Here even if many other people yell or advice, he's not gonna change. So, it is good for the casino worker to keep himself calm and control himself, because what he do to make a person get out of gambling might disturb the others into the casino for some fun experience. Same time hearing his story maybe someone else might get out of gambling. There is chance of such thing to happen.

This is a good question and the answer is somehow difficult to respond.

Given that all gambling companies aim for profit, there must be at least some boundary to know on how you would you approach your clients. The problem is, if you prevent someone from gambling, you are taking away some profit on the side of the business; on the other hand, if you do not stop the person from gambling then you are slowly seeing his suffering from such addiction which affects entirely his family.

If I were the manager, I would definitely ban the person from entering the establishment. While profit may be the main focal point of gambling companies, this can be done with other means- meaning, if you clearly see someone destroying their lives with such business, then it is nothing but obvious to prevent them from further destroying their career.

That's out of the casinos business. If that employee is concerned about his family, there are responsible ways to do it and not in the middle of an ongoing entertainment where gamblers are seriously gambling on their respective machine.

Why other gamblers should be involved in their mess? Didn't you realize that what if there are other gamblers there that losing too and are now serious then all of a sudden there's a yelling incident? It's fine if the argument was between again gamblers but it was started by an employee there which is not acceptable.

When you are at work, be professional and do your job. Everything outside of your work should be settled outside of it of course.

It's not just a casino worker though, it's a relative of the person so he knows what is going on with that guy. Of course it's business for them, if he losses everything in their casino's good, but at least let their casino worker explain and maybe they will have some sympathy or maybe tell their casino worker what will be the best recourse of action (intervention, gambling rehab etc..).

That's a family affairs. If I am the manager I would listen to the story of my employee first before I make any decisions about it.
Ban the gambler? No. I am just the manager, the owner will fire me if I do that. Business is business and if he won't stop then it won't be the casino's problem as long as he is not making any scene. (loans with other gamblers, becoming a beggar)
I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

I would agree to your point of telling the worker to say the same thing in private instead in front of everyone.
This might create unwanted attention from other gamblers as well. May be the others start thinking about their families too.
This might steal away some of the business from the casino.

Or probably already in huge debt which prompted his nephew to intervene and use the gambler's family on his argument against the habits of this man. It could be time too, but if the guy is filthy rich, do you think his nephew would even try to block his gambling habits if he's too worried about the gambler's family? It could be that this nephew is just preventing the worst thing that could possibly happen to this poor gambler's family, and I'm fine with that if I'm the manager, so long as it does not cause any scandal or issue within the casino.

Only the casino owner or manager can do what the casino worker did, this casino worker should be fired or suspended, casino worker or employee has a code of conduct when they are inside the casino, and he violated that conduct that will give the casino a bad image and impressions from other clients or customers, customers are king in the casino they are the one putting in the money, the right thing is to talk to his uncle at the right place and the right place is their house.
About the gambler, every casino has a policy if talking to the gambler and not letting him in does not violate their policy and ban the gambler, but it should be reasonable, as it's going to leave a bad impression on other gamblers.

Indeed, as a person we can say that he is only concern to OP, but then as a casino manager he should be fired. A player's information should not be expose to public or it should be keep confidential, but then the manager keeps talking about his family that is not directly related to the game I think there's no information sheet that will ask you that thing so I think the manager get the news outside.

Since the employee is the nephew of the gambler, I guess that will considered as a family issue. I will never fire someone who is just showing concern for his relative especially if the gambler's wife has just given birth to a twin. That's just a normal reaction from a nephew who is worried about his uncle. I will never intervene and let them talk about the issue.

First of all, OP is not the employee but rather the one who is nosing on someone issue inside the casino. He is just narrating the experience that he saw on the casino when he visit. I agree on your logic since personal should be put behind if you are at work.

The choice that I understand was banning the gambler. Customer is always right and as manager, You should prioritize managing the business and its profitability so its obvious that banning the gambler is already out of the picture on this matter. If I where the manager, I will talk to my employee to settle the issue of work since firing him will just escalate the issue further.

I think every establishment has certain rules for each employee, especially those relating to communication with customers... You can kick a drunk or suspicious person out of a casino, but advising someone to leave a casino because they are losing is unprofessional... From a management point of view, such an employee who deprives the casino of potential profits should be fired...

The attendant knows that gambling is not for him, but he lacks the self-awareness to call a spade by quitting when things aren't going well for him because he is already addicted to gambling. I know that there is no family in business, but when it comes to profit-making, you just have to be considerate and have this human pity. There is not a shred of truth in what the attendant said to him, he failed to take into account his family back home even after his wife gave birth to twins, he ought to quit since it is not working for him.
As a manager, I wouldn't fire her, that kind of guy doesn't play with big money, they are always in debt even with the little they play but I will caution him with a strict warning so that he doesn't repeat every time for other customers.

If we approach it professionally, we may need to be fired. But money shouldn't be everything for a business. Even if it's a casino. Emotionally speaking, maybe he could have prevented a family from falling apart. So I see it as an admirable act. But getting emotional isn't for every business. It is a subject with two different aspects. If it were me, I might not know exactly what to do.

There will undoubtedly be much more atmosphere in a land casino. But if you're alone and you want to gamble, and you don't have anyone who wants to go with you, then you don't go to a casino in the city so quickly. Then it is easier and earlier to take a gamble online of course. I think the land-based casino gambling industry has been hit hard because most of the money goes online anyway. You don't walk into a casino with 100k that quickly. On the internet this is a lot easier and faster and the threshold is much lower to bet high.

But the thing is, that worker is possibly on duty or is wearing the Casino uniform.  The offensive action of an employee towards a client/player is a serious matter.  Regardless of the relation of the person to the player, as long as he is on duty, he must show professionalism.  He can talk to the manager or Casino admin to ban his relative and not just yell out embarrassing the guy.  That employee's action can tarnish the Casino's reputation and might cause damage to the image of the casino.  There is a far more peaceful way of dealing with that player but the employee just chose to be unprofessional at that time.

Honestly, it will be a hard decision to make for me.
The gambler is a regular customer of the casino and is not breaking any rules. If the casino manager fires the casino worker, he could be seen as being unsupportive of his employees. If he bans the gambler from the casino, he could be losing money on business.

But most people would fire the worker, without thinking twice.

I agree with you. For the other customers at the casino who may not have had the time to ask what the issue was, they would have quickly jumped to the conclusion that this is how the casino treats its customers. Besides there are better way to handle issues like than yelling out at a customers no matter if the person is family. I am sure at the end this isn't effective in preventing his uncle from gambling even if he gets a ban. He may likely move to the next casino and continue from where he left off.

I confused on what happened to the employee. The story is exciting.

I hope OP will able to know the next part of the story. We will now see if the casino manager fired that employee, or given a penalty, or totally just a fair warning and the employee is still reporting to duty after the incident. The manager here will gives us a good reference if the same thing happened if ever we are playing at physical casinos by any chance.

I'm sure there's a wild argument and discussion happened between the gambler and the nephew on their home.

I will expect that they able to settle it peacefully on their home without going too far.

If the owner doesn't really have a sense of sympathy and he's all in for the money and profit, he will fire the employee that has stopped one of his customers from gambling because of the situation.
But if the owner has compassion and understanding, that won't be a big deal to him. This happens in some casinos too when they see someone can't handle the addiction, they're banning them from entering the premises.

I don't think it is a matter of sympathy.  It is a matter of professionalism but of course, the owner can always give a warning to the employee, that would probably settle it, and possibly the employee won't do that thing again.  What happens, happens, that the employee with his act of rudeness should accept whatever the Casino owner decided while on the other hand if it was the first offense of the employee then the owner can just give the employee a warning.

I think all companies are not as easy as you think, they are the top brass in the company sometimes don't want to know the important thing is that the money they have is safe and when appointing employees as holders of financial control of the company, they will choose carefully and will not choose people who have addictions gambling as happened in this case.

Not true. Sympathy should be set aside since that was just a manager. A manager is not the owner of the casino.

If the situation will reach the upper and higher authority that's a big trouble for the manager. Imagine that employee create a panic there all of a sudden.

The manager has no control either to keep or fire the employee. I'm sure the casino owner/s will give a long suspension without pay on that employee to the point that this employee will now think of looking a new job.

Its business and as a manager then you should really be wise on taking action whether you would be showing off some symphathy but of course it would really be varying if its really that worth or not really that

crucial on giving out consideration on someone specially into those workers under him in terms of position.You are also just an employee with a higher position but doesnt mean that you would really just sit aside
and do see and letting things to happen and if you do see that it could put harm into business then you wouldnt really be that dumb on not to make out some action against it.
If the situation could be still carried out then its good but if its not then go for the last resort which is to fire him.

Banning the gambler won't do anything good to his gambling habit. He will just go to a different casino or gamble online. What I will do is I will invite a psychologist to the casino to talk to him abiout why is he still gambling everyday despite of his losses and his wife just gave birth. If that doesn't work then I won't be able to do anything for him anymore as it's not the casino's concern why he continues to gamble.

As for the casino worker, that is not enough reason to fire him. He is just concern to the addicted gambler and did not do anything to the casino's profit

Still he is a worker who is supposed to be providing the best user experience not yelling at anyone, if the person really wanted he can talk about this outside of the casino but anyway the person who is betting needs to realize what is the right thing to do for the current situation or no one can force them to do anything.

I agreed to invite a psychologist to the casino so he could consult about his gambling problems. I think it will work if there is support from all parties, especially him, who is willing to open himself up with help so that he can cure his addiction. This will be an attempt to help her heal and she will see that she is not alone in solving her problems. If this works, I think he can get better soon because he will surely realize that everyone is still supporting him and wants him to get better.

Unfortunately, if this story is true, it is a very sad situation. On the business side, the behavior of the employee puts him at risk for the casino's work and unfortunately as a manager I would have to fire him. However, people with such great empathy will surely find a better job in institutions helping people.

Inviting a psychologist to Casino is a bit of a stretch for the attendant and the owner of the Casino, the owner of the gambling house didn't build it to change people's minds about gambling, it a place to make money from everyone. If I am to be in the attendant shoe, I would rather invite one home for him instead of pushing one to the Casino, that will even risk his job and relationship with the owner of the place. He is there to work and earn your money and not to start giving therapist to people, I don't think the owner will be happy by inviting a special person in changing the gambler's mindset.

He is aware and knows/casino owner/manager, gambling is high risk, moreover he was warned it was his nephew, obviously he gave good advice to his nephew, stop and think about his family, if I were in that land-based casino, I would do the same as that person.

Doesn't he realize, he's lost repeatedly in casino bets and he has a small child/wife that he needs and should take care of, he's gone astray if he doesn't heed what the land casino manager suggests, hopefully something like that doesn't happen to us.

inviting a psychologist to a gambling house is something that is impossible for a manager to do, in my opinion there is no correlation and benefit for a gambling house. it is fitting that if i were a manager i would ask why he is yelling at casino guests despite the brotherly bond between uncle and nephew. if his answer is illogical I will fire him and if he answer makes sense then I will just admonish him not to repeat this treatment to other guests. In my opinion, someone who visits a gambling house is a guest so they should be given good service. the worker should have taken his uncle out of the casino, reprimanded him and sent him home.

I wouldn't fire the casino worker, I'll give to him a reward for what he has made.

Anyway, this happen because gambler addicted plays for lose and not for win, they didn't realize what they are doing and plays, always plays until they have finished every money that they have.

PS: maybe is nephew should be in contact with his wife in way to protect him.

Strange that he always lose. Never seen such a guy that has a terrible luck. Maybe winning in gambling is not for him? And the reason why he keeps on gambling is maybe not because of the profit this time but because he only want to have fun.

When you use gambling for entertainment, you won't mind losing but he better tell that to the people around there so that they will worry less. In the case of the worker that is concerned at the gambler, if I am the owner and I found that out I think I will feel touched. I will give that worker a special treatment among my other workers because I like the attitude that he is showing towards our customers.

A casino manager should not be biased, but should always be balance in his decision making. Firing his staff will only cause another problem, so it would be better if he can talk to him in a serious way and advise him not to do it again, regardless of how the customer behaves. Also, the manager should not ban the gambler because he's still bringing profits to the casino. However, he can advise him to prioritize his family first especially that his wife needs more time and financial assistance from him. And that won't happen if he keeps gambling all his funds and lose everything in his pocket.

Doing so could be perceived as discrimination, something that could result in the casino having to pay a large fine. the player needs to make the decision himself to seek medical help, or perhaps the relatives can call a doctor to see the player and the doctor will determine if the player is sick or not. But casino cannot hire a psychologist without the customer's consent because it can be understood as if the casino is discriminating against people


there are cases where the manager if he realizes that a certain player in symptoms of being addicted he can send the player away but this can also create another problem if the player goes to complain in court as the manager may have acted in good faith but he doesn't have any proof that the game is addicted so the court will give the player right

That's too far if the case will go to court as that act of the manager is just part of humanity. Well, it's true, and reality speaking that can really happen somewhere if the gambler is too addicted and he wants nothing from anyone but only him to gamble.
He wouldn't care that people are concerned about his situation and he can reason out that it is his money that he's gambling with and no one should intervene with what he is doing whether you're the manager or the owner.

Do you mean that yelling in front of many clients there is a good attitude for you?

Always be professional if you are at work and don't make sh*t out there.

If that employee is concerned about his relative, he can grab that person into another spot in the casino and do a confrontation there. Regardless of whether the employee care for his relative or not, it's not appropriate to just shout there in front of other gamblers. The employee should know the limit.

If I'm the casino owner I wouldn't fire that casino working knowing that the gambler has some serious gambling problems and the worker is the newphew of that gambler. I would resort in humanitarian ways than a greedy casino owner. Also, There could be a negative possible tendency that the gambler might do like taking his own life because of the financial problem he is facing + family responsibilities he don't commit, Surely this will have an impact to the casino especially if this came out on media. This way you don't do unjust with your workers and you avoided future problems in your business. It's the workers family that knows the internal problem with that gambler, It's not a random dude just keep losing. You should be just considerate with the workers action.

Owner or the person in charge can follow what he thinks is right. He can have sympathy and stop that customer per se if he's certainly cannot stop himself.
If they think that it's rudeness, on the case and example of OP is different. They're relatives and that's why he has to stop what the customer has been doing because of real world problems and obligations he has to face. That's where the sympathy goes and that's why if there's really no concern on them, whether it's the owner or just an employee, I'm sure that it's understandable whatever they choose to decide.

Why it will give an impact on the casino if that said person will his take life? It's a casino and anyone knows that there's gambling there, obviously.

What do you guys think of casinos? A rehabilitation program for gamblers? A marketplace? A shopping mall?

Before you stepped-in into a casino, you should know your responsibility. Casinos are not forcing anyone to gamble and they have gambling-responsibility terms.

I'd just leave him alone and do his thing even though it looks bad to stop customers from playing at their casino it's also for the better since the worker is only concerned for his uncle.

It's somewhat normal for gamblers to have bad luck but there could be a couple of factors that make him lose most of the time. I've seen a similar user with bad luck and in his case, he lacks self-control as he doesn't stop until he reaches a certain amount or recovers his previous losses.

I'm sure there's a win in between. Not all have terrible luck but the timing to stop is not just executed properly. Since that person might be aiming for more profits, even though luck is always there and giving him chance to win, he still continues to play and the worst thing happened. The same cycle will happen again over and over again the next day and so.

As always, there's a thing in the gambler's mindset about why should we stop if we are lucky never realizing that it's now the start of the trap as they will just continue to bet. I admit, even for me, it's really hard to stop when we feel lucky and it's obvious that it's there while we play.

Just a while ago, I'm playing in a fiat casino with a capital of $20, spare funds on my fiat wallet app that is popular here. I managed to get winnings up to $300 for just a short time of playing because of that big multipliers. Since I'm feeling lucky and my capital is small, I decided to play more but someone got hit on my head that I need to take a break after experiencing no winnings in about, maybe 30-40 spins that I never experienced playing at crypto-slot games. I end up taking $200 at the end lol. Just imagine if the amount involved is decent.

Really hard to stop when we feel lucky.

They wont really be having any issues if ever a person would mess up their lives just because of gambling.Its out of their responsibility and its true that they havent been forced to play in the first place which means
that they wont really be responsible but if one of the workers do sees out one of his relatives on getting addicted and spending up too much and having that concern which is normal then its not bad to make
out some silent approach into the person and not into the form of yelling because it would really be affecting overall reputation which people around could see such public scene.
Its not good for the business but that worker does deserve second chance and should be warned out on what he had done.

About what happened between the employee and his relative that's out of the discussion already involving the casino's reputation and status as that can be settled in a proper way. But like I said, if ever something wrong with that person, casinos are out of it.

Casinos are not there to force anyone and they shouldn't blame what will happen to that person.

I appreciate what the nephew doing but he can stop his relative in a much more responsible way rather than shouting at the business main area.

True, there was a more ethical way the employee could have done it, a more polite way, a way that didn't attract a lot of attention and create inconvenience to everyone in the casino. the employee has made a noise and it is clear the employee has violated the rules of the gambling house this cannot be justified even though the man is actually his uncle.  if we read and study the op story this case is like a double edged sword, if someone were to be a casino manager which choice to make, fire or

But before that, why will this came out on media? Even if someone reported this, this will not be taken seriously because they also know that it was the fault of those who gamble and not the casino unless maybe if the casino is operating illegally, then it will also be taken down.

On the story, no, the guy didn't take his life but there was a problem with his family. It seems the guy is not responsible enough to care for his family when they needed them the most especially now that her wife has her newborn baby. Casino's has their own terms, in terms of being a responsible gambler but it was often being ignored by the gamblers.

Well! I had had days without seeing a story where the loser or the compulsive gambler did not appear. :)

Sometimes the rules come before the moral judgment or the judgment of our actions, it's that simple, a manager does not make decisions based on his emotions (at least not totally), it is based on rules govern him. So, if the employee violated any rule, the sanction proceeds, the sanctions can be temporary suspension, permanent suspension, etc.

On the other hand, there are laws where casinos must prohibit not because of them as companies, but by law, if they know or suspect gambling players from entering their facilities, someone can be a loser but not necessarily a compulsive gambler, at least with a diagnosis dictated by a specialist.

If that worker had been there on that casino for how many years then he might really be getting some consideration or warning but it totally depends on the manager on what decision he would made on such
incident.Its not really good to make up some noise specially on casino premises which do really draw lots of attention which would create out some scene which will not really be that appealing into other customers
which would neither affect or not but its not really that a good gesture to be done. Personal things should be settled on a private way and shouting inside the premises of the casino wont really be that a good idea.
Settle things on home or say or advise if ever you do see that one of your relatives or loved ones is really getting addicted with casino games.

The employee could've decline his relative to seat and play at the casino in a much more polite manner so that the situation won't escalate into shouting or else ask the management that he would really appreciate if the establishment will ban him for the meantime because his wife needed him more than ever as his wife recently delivered twins. I'm sure the management would consider the employee's request.

Ever heard of the term Responsible Gambling?  It is a social responsibility directed to the gambling industry and operators meaning, Casino has the responsibility to stop the person from being addicted or to cause harm to itself.



Definitly casino shouldn't be blamed but they have social obligation to stop the person if they feel that it is getting addicted to some extent.

An example of Responsible Gambling Code being implemented
source: https://www.pagcor.ph/regulatory/cop.php

He should have done that on the time his relative goes in into the casino and telling and minding him to stop but since he hasnt been banned by the place itself then there's no way you could stop him on playing

and end up on having no choice but to let him on what he do loves to do but of course in the means of being too much in concern then you would really be having that kind of emotional surge which i can really
say that there are times which these things cant really be stopped even if you are aware on what are the consequences that you might able to experience if things goes wrong.

Approach on a relax and calm manner and dont make any scene that would really be putting yourself or job into risk.

According to my understanding of OP's story, the gambler's nephew shouted at him as an employee where the gambler often goes to casinos despite the fact that every time he goes, he always loses at gambling. Maybe the casinos employee did that because instead of the money to be lost on gambling, the nephew would have preferred what he said without shouting, because that is showing disrespect to gamblers who go to casinos, and the assign manager for sure will get angry and he will talk to his subordinates and give a warning.

Yes, the employee could've avoided the situation to escalate if he didn't done that. I know that the employee just wanted to help the wife of his uncle because an attention is much needed after the wife had successfully delivered twin babies, but his actions were really wrong and now the management will be forced to take some action so that the clients will be relieved about the incident.

Currently things when it comes to work with money is very delicate, if it is a fairly radical employer, it fires you without further ado, but if you want to have workers, it is known that they need to have training, for that reason I do not think that because of that mistake they have to fire him, I am sure that the employee learned his lesson, and this is something that will serve as experience, we cannot be so radical, besides, in casinos there will always be opportunities to win for the house, which is based on all the time, the advantage will always be there, that's why every worker in a physical casino needs training, at least about 3 days.

This is probably the one thing that I hate the most about land based casinos, you can get great energy from the people and have a lot of fun with people that you did not met before and even make new friends because of your shared hobby, however it is very heartbreaking to see people that are legitimately addicted to gambling and that they do nothing in order to solve their issues, personally I will not fire the worker and if it was possible I will ban the gambler from the casino, but I doubt it will have any effect on his addiction.

If I was the manager of the casino, I will not fire my worker but I'll tell him privately not to yell gambler like that. It can be done politely and privately so it will have a better situation for the whole casino. About the gambler, it depends on the policy of the casino. As I have no idea about the policy of the casino for such case, I cant say anything how to deal with the gambler but I think banning the gambler from visiting the casino wont help him as he can move to other casino. We do not even know about the actual financial status of the gambler. Even if he keeps losing everyday but it does not mean that it is a problem for the gambler.

This is a funny scene and I think if I am the owner of the casino, I could sack the so called employee for attempting to make me lose my customers just because he want the gambler to quit what he likes to do. this is a good advise to the gambler in line but bad for businesses like this one. Gambling is choice and we don't need to fire those who are into it or rather still take to them of there excess gambling activities. The gambler had been addicted to gambling that is why things looks like that.

It might sound funny but the employee has tried to warn his customers not to gamble too much considering he has a family and a newborn baby. At the very least, the employee had tried to warn him and if the gambler still didn't pay attention, it was up to the gambler. Or it could be, that it happened because that casino or all the casinos in the vicinity are under government surveillance to monitor gamblers who often lose so their owners and employees try to help gamblers who don't think about themselves and their families.

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  :D

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

Without a doubt he did not managed the situation with the necessary tact that the situation required, however we do not know the whole circumstances behind it, it seems they were relatives and he was worried about the behavior of this gambler in particular and he could not contain himself anymore, however as you said I think it would be a mistake to fire him and at most I think he should be taught how to deal with difficult customers so something like this does not happen again.

You should really be that mindful when it comes to your actions specially that you are in your workspace or simply on where you do get your income from which it would really be just normal that you should
be careful because it would really be putting at risk on losing your work just because you do make such act but its not really something surprising for someone to be that in concern specially
if its your relative or loved ones who are really that getting involved with gambling addiction but you should really mind off about trying to set out on appropriate way
on which you wont really be creating up some noise around because its a business and making such action will really make out some effect which you would be putting yourself on risk.

Maybe, he can be discreet in approaching his relative about his situation.
There's no need for everyone to hear what he is saying to that person.
Unless, everyone in that area knows everybody, which you can be comfortable in talking to others even if they hear it.
Because if you don't know them, it may create a different outlook on what's happening to them.

If you're in a business establishment that you're working with you will obey and see to it that you are following guidelines on how to treat customers because, in a casino, the customer is king and they are the ones who make the money coming in, and what the waiter did is unethical and unfair for the casino, so yes he deserves to be fired for doing something that should be done personally, this is a casino and the all of its employers should not discriminate anyone, about the gambler I will not ban him because if I do he will just look for another casino to play but will talk him out of minimizing gambling.

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

If I were the casino manager I would want to fire the casino worker for interfering with my business but I am afraid there would probably be laws which prevent me from doing exactly that because I am not sure if it would be considered as wrongdoing by the court. In fact the court may see it in a positive light, like he was trying to prevent a gambling addict and a new father from a gambling addiction or something.

From a humane perspective the worker is probably right to tell him off. From a business perspective... Not so good.

Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

I think there is no need for this thing to get as far into court hearings, the management and the employee can settle what happened in the same day maybe after his shift and if the managements decides to fire the employee for misconduct then I think a court won't be needed as the management as all the power to fire an employee as long as it is a reasonable reason.

But if I were a manager, the employee deserves a 2nd chance because his actions is reasonable as well because he's just preventing his uncle to engage in the activities because he is needed by his wife.

As far as I know, in almost all countries casinos are in a "special position" in relation to customers and employees. For example, a casino may not let a person in without explanation, it was originally invented against scammers and still works. I heard something similar about the croupier - if the casino, for some reason or without it, does not want a particular croupier to work, then it fires him without any problems. These are the features of the business.

Your definitely right and I think your take in this is definitely what I would do if I were in the shoes of the casino owner. Its a unique situation and only normal for one to get emotional over the welfare of a family member. It might look as though she is withholding the house from asking for some extra profit off him but, she's got to take care of her family at most. That's what she works for isn't it? If it gets bad, some of her funds would be needed for the welfare of them mum and twins. Not obligatory though but, just to as support.
So yeah, I would change her to a different section to avoid more contacts and the casino runs as expected.

For his relative side then it would be ending up on impressions that he had been put to shame because we know that whenever we do see an addicted person then we would always be ending up
on having unpleasant impression towards that person which he might end up on scolding or  being angry with his relative that do works on the casino.Its never been appropriate
if you do have that kind of approach because even we are addicted towards things, we arent that dumb on not to feel out being ashamed whenever you do say personal
things attached to his life into the public which is something not that ethical to be done.

Because that is the right thing to do and firing the said employee won't solve the issues because the owner or manager will just make the life of the employee worsen. But the employee should also deserved to be warned because even if that man is his relative or his uncle, the employee's actions is still not justifiable because the employee should still be professional enough not cause any misconduct in the premises.
There is a correct approach in the situation but I understand that the employee didn't mean it, that's why a warning will be fair enough rather than firing the employee.

That is a different case with a different story because as for the OP's story, the shouted gambler is the uncle of the employee and there's a reason why the employee didn't hold his patience because the wife of that same uncle has recently given birth and his presence is frankly needed because the wife is much weak and vulnerable because of the labor she had been through. Surely, it could affect the casino because the other customers are not informed about that and they are shocked why the employee shouted but that incident can be talked by the management too.

Being impulsive sometimes cant really be avoided on some certain conditions or situations which you cant really that resist on making some actions even though you do know it wont be appropriate and would really be

putting yourself or your work at risk because being scandalous wont really be that good for any business around which it would really be just normal that management would really be imposing whether a warning or would
be completely be fired immediate after you have done such thing because anything that could affect their business is something that wont be appealing into their eyes but we dont know on what would be their decision.
So if you are a worker no matter what kind it is then you should set aside personal things so that you wont really be making such action.

If they have close relations as a family it's pretty normal. They'd be more open and straight towards each other.
If we were talking about two strangers the yelling might be out of place, but families tend to resolve matters in a more direct way.

I wouldn't fire the guy if he were my employee, but I'd remind him to deal with these things at home because any disturbance is always bad for business.
A business that sells entertainment will never kick out a guy who seeks it. Saying that they care about customers sounds strange in this case. They care about teh customers and that's why they offer transparent and secure place to gamble, not because they worry about the finances of their clients.

If you running a biz, this is not normal. Family you or not, for people outside of your relations it will look very depressingly. So because of that biz trying to look happy and pleasurable at all costs. In my city, in some clubs a lot of things were forbidden, just because owners didn't want to create such bad feeling to it;s visitors.

What happens is that when there is money at stake, everything can change, even feelings like family or even as a couple is something else, it does not enter into this, it is why clear stories keep friendships and at work they cannot be be mixing any type of feeling or anything because that usually has a negative impact on the business, and that happens in every business, it must be respected and everything must be paid, and with respect to the worker, I consider that you always have to give an opportunity and more so when the person does not receive any type of training, in every job one must receive training and more so when there is money, I think there should always be a second chance.

I think this is a very unfortune incident that happen with OP in a physical casino. Everyone will behave differently to this act because some people have more tolerance as compare to others who can become hyper quickly.

By the way, online casinos are better in this way that no one can shout at you and no one can stop you from gambling. You are on your own with full freedom.

The question would be much better if it was what if you were the owner of the casino and not the manager. The manager is an employee in all cases and can deal emotionally with the subject and agree to deal with the situation as a special case, and if I were the manager, I would prevent that man from entering if his condition worsened. At least I don't like him to get worse in front of me and to go somewhere else to destroy himself.
But if she is the owner of the casino, I certainly do not invest my money to take into account people's psychological and financial conditions. This is not my duty anyway. Everyone is welcome, and I have no interest in their situation and I do not want to know anything about them, and one of the terms of the assignment is to cancel all feelings with clients during work. Whoever wants to advise his relatives, let him do so outside working hours. Imagine you own a bar and every good customer gets drunk every night in your bar. You advise him to stop drinking alcohol because it is not good for his health. This would be the most failed investment ever.

The answer for the question varies - if the person only cares about money - then surely - the staff will be fired
But if the casino would care for people as well - they would consider the situation as well. But gambling is a merciless game. You don't care for people. You only care for money.

if i were the manager of the casino i would prefer to forbid the gambler from visiting the casino as long as the gambler's wife is recovering from her postpartum injuries.
the casino worker was not wrong, he did a good thing reminding the gambler to spend more time on his wife who had just given birth to his child instead of having to spend a lot of money and time in the casino.
because i am also a gambler but i will put more importance on my family when my family need me and forget about gambling for a while.
being a gambling addict is okay but you also have to remember the responsibilities in the household when you are married.

Not sure bout your opinion but in my own decision I'll be going to kick them both from the casino personal matter should be discuss out from the business, there are people who will be annoyed and it will affect the business, it's best to settle the issue outside and not to let more scenes to happen inside.

I'm not going to argue about second chances as it can be provided, the action would be needed to weight the situation

and decision should always place consideration before concluding.

It does not need to fire the staff, a suspension is enough if it is the staff's first offense.  Personal matter should not be brought in work.  Besides, the staff does not need to shout to the person (his relative), he can just ask for the assistance of guards to throw the person out of the casino or best to consult the manager in charge on dealing with his addicted relative.

The staff could've shouted at his addicted relative after days of patience and expressing his opinion in a polite way. Even we will lose patience after certain trials of trying to make a person get out of addiction and take care of his family. If I were the manager, surely I'll call for an enquiry. If I wasn't satisfied with the reason from the staff I'll give warning, and won't think of firing. Because, the entire family might've got dependence over his earning for life.

if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.

Casinos need to take care not only of their reputation but their image as well, if they give the impression that they are taking advantage of addicted gamblers then this could play against them and the community may turn against them because of this.

So if anything this is good for the casino, even if their short term profits were slightly affected by this, this event plays on their favor as this shows they care about their gamblers and if they show signs of addiction they may try to stop them from gambling money they cannot afford to lose.

I think gambling site users are getting addicted to it then it's not an important issue for the casino manager because it's his own hobby and if he wants to stop then it must be from his own consciousness and those closest to his wife and parents, if he can't then it's not the casino owner's business, his job he only provides the best facilities for gambling places so that they can be the best places and have a lot of players every day.

Even a complete ban will not work out because if the person does not think they have a problem then they are not going to look for the help they need, in fact this could make their problem even worse as they may believe they have no problem with their gambling and that the world is against them, making them even more firm on their determination to not stop gambling and look for another casino in which they can keep playing without anyone bothering them.

Well, business is business and there's really nothing personal if you get fired as long as it's reasonable. In that certain scenario, the management have all the right to ban the man and fire the employee because of the unprofessionalism they showed that could really ruin the casino's image.
We don't really know what happened after that but I think that the management forgave their employee especially if the said employee was one of their best or employed for years now.