My Recent Experience at a Land-Based Casino

[Davidvictorson]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

[bitbollo]

a dear friend of mine who works as a croupier on cruise ships always tells me that when the bank goes down ... they keep playing, otherwise they close and respect the closing time
More you play....

we cannot know the story of this gambler. it could also be that there has been an actual order from the casino owner

an unhappy bettor might make a blatant gesture and create a bada advertisement for the business ...

I'm curious what country did you see this scene in?

[wheelz1200]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Fire, no.  Obviously that's a unique situation and probably a conflict of interest.  The gambler probably had a known area or game he liked to play I would just make sure the employee wasn't working that section of the casino.  Can't blame the employee for speaking up to his family, it's not like it was just a random gambler.

[fiulpro]

Considering the staff was considerate of his situation and they were able to understand the fact that it is important for him to take care of family I think it's really good and we do need more people of that sort but at the end of the day as well, they did behave unprofessional as well, they could have asked the person to come aside since we all need to respect customer's privacy and speaking to them this informally around other customers is not really a good idea. I do think that, the staff is amazing but they do need additional information regarding how to handle such situations, they can also work with the government in providing safer gambling site and tackle the addiction.

[skarais]

You may be lucky to have this experience while visiting a land-based casino instead of telling us about how your gambling experience was there. But that's not the case because actually in terms of business, the employee has violated the rules. You should never tell people to quit just because they have lost many times because you know that the more gamblers lose, the more profits the casino will make.

But in the case you describe, I just think that the family relationship between uncle and nephew plays a more important role than upholding the professionalism of the employees. I don't know what to do with this case but if it wasn't a family relation then I think the casino owners would be very angry about it. It was one of the mistakes that reduced the professionalism of the employee employed by his boss.

[uneng]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Not for this kind of interference, since I think the worker is right for having empathy and care for the compulsive gambler, especially knowing he has newborn babies at home and a wife. Imagine how difficult it is for this wife to have a husband in such conditions and imagine how difficult it's going to be for these twins to have an addicted father wasting all the family's funds wagering, what will inevitably prejudice their development as kids, unless the man takes conscience of his acts and change his lifestyle for the better. In fact, that is responsible gambling policy adopted by the casino on practice.

[swogerino]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This is like a double edged sword.I would fire that employee if the client/gambler was a whale,that would be the only thing that would made me fire the worker for interfering with a big part of the business (I consider whales big part of the gambling industry which contribute to fattening of casino wallets).In every other circumstances meaning that if the gambler is a normal one which is irrelevant to my business if I were the casino owner I would not care if he yelled or not to clients/gamblers,that would be not a problem for my business as my business keeps growing from whales.

If this gambler was a poor guy that kept losing his money day after day in my casino and if this client was not a big one,it was only damaging himself and not contributing to my business I would ban him from entering the casino,at least I would save a poor man.

For business,we have to be 100% ready to do what it takes to see it grow,that is the mentality that is instilled in me from the place where I work from many years.

[Zlantann]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Although the worker acted unprofessionally, but I wouldn't sack him because he was overpowered or overwhelmed by emotions and empathy. We might not know what that customer's family is going through because of his gambling addiction. Maybe the wife and family might be suffering from lack and want because of his addiction. And the worker felt he has a responsibility of discouraging his uncle from his uncontrollable gambling habits. But the worker would have be retrained on the ethic of casino workers. He must know that privacy is paramount and every customer must be treated equally regardless of the informal closeness or family ties. Would he have done the same thing in the same circumstances to another customer that was not his relative?      

[Rruchi man]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This answer differs from person to person based on personality, If it is a greedy human...they may choose to quickly fire this casino worker, but if you consider that because of the relationship this worker has with this chronic gambler they have lost control and acted unprofessionally, you may just  scold them and caution against such unprofessional acts, but at the same time consider what caused her to act recklessly and try to add such a user to exclusion list so they have restricted access to your casino, maybe it can assist after all just his loss will not affect your profit.

[JohnBitCo]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

How about the casino worker telling his nephew to stop playing outside gambling casino premises. There is no need to yell in the casino and make everyone attentive.
If I was a casino owner, I would have fired the casino worker for making me lose my regular client. This is a natural instinct and everyone wants to get money, no matter from where it comes. Also, that addicted gambler is playing at his own will, no one is forcing him to play when he is losing more.

[samcrypto]

There’s a so called responsible gambling, and if casinos really care about this most probably they will stop that gambler from continuing and might put on a ban so he wont become a total mess. Though a dealer should not be the one to stop the gambler, i guess this is the job of the manager and yelling to gambler might not be the right way. You can talk to the gambler on a more professional way, there’s a lot of ways to prevent that guy from playing and I think that’s the best thing to do.

[milewilda]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Better ban the gambler if you are really in concern but actually its good for the business but having a single person or player wont really hurt that much but this do actually depends on personal views and concern of a certain manager because it would totally affect but of course it would be depending towards your action but much sure there are managers wont really be interferring in between those talks
since its a bit personal but if it turns out that it do really get the attention of the crowd then it would really be your job on settling things up whether you do allow him for the good of the business
or would ban the gambler for his own sake. Casino doesnt have the fault or wrong in here but rather on the gambler itself.You should always be having the good control of your finances and be thankful
that there are people who are in just concern despite of the condition.

[Fivestar4everMVP]

I was about to say that the man's gambling habit is not the casino worker's business, but having learnt that the casino worker is a nephew to the man in question, I totally understand why he/she had to yell at the man because if it was me, i would have done the same but in a different approach.
If I was the casino manager, I will not sack my worker and neither will I ban the man from coming to my casino, I will just overlook the matter knowing fully well that they both are family, and it might also be that the worker made that utterance as a joke, so i see no reason to take it serious,  i will only decide to sack the worker if he or she goes on telling all the gamblers in my casino that same thing, but this is after warning him or her first.

[karabiber]

I would definitely forbid the gambler from entering the casino. I would reward the employee for his behavior. You ask why? Because not everything is money. That man is constantly losing money. At the end of the day, he has a family to support. Maybe he will commit suicide because he is constantly losing money. For executives, people who generate income always excel. But this situation is different. There is a gambler who is constantly losing money. You may have saved a family in the end. The feeling this gives is priceless. I may be thinking too emotionally, but that's how it is.

[KTChampions]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I wouldn't do either because it's probably too drastic at this stage, but I would pay attention to this worker. Since the presence of family ties is a risk factor - today he wants to help a relative with advice, and tomorrow he may try to adjust the jackpot or something like that.
In general, in fact, this story sounds like a fiction, although in life there are more absurd situations.

[chaser15]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Not totally fired but maybe just give a warning and make sure that won't happen again.

Casino employees shouldn't act that way as they have nothing to do with the gamblers there regardless if they are family, friends, or close ones. These employees should just do what they are supposed to do inside the vicinity of that casino. Yelling at a gambler for that reason is not appropriate.

If that employee, that turned out to be his nephew, really likes to put an end to his beloved family gambling activity, they can settle it all in their home, not inside the casino where it's not the employee's role, to begin with.

[goaldigger]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If this violates the rules of the company then you can just suspend the worker since he is just concerned to that guy because its his uncle, buy shouting to that guy might not be the right approach. You can’t totally banned gambler because he is losing continuously, most probably that casino have their own protocols and probably, they will handle this kind of problem the right way. If you have relatives on a situation like this, better to ask help from your family, and handle this internally. Addiction is really not good, but its good to have a family that can still help you even if you are broke.

[Lanatsa]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Not totally fired but maybe just give a warning and make sure that won't happen again.

Casino employees shouldn't act that way as they have nothing to do with the gamblers there regardless if they are family, friends, or close ones. These employees should just do what they are supposed to do inside the vicinity of that casino. Yelling at a gambler for that reason is not appropriate.

If that employee, that turned out to be his nephew, really likes to put an end to his beloved family gambling activity, they can settle it all in their home, not inside the casino where it's not the employee's role, to begin with.

And also it do really affects out overall appearance of the casino when those yelling did really happen on the place which is a bit scandalous talking about yelling which isnt that appealing but if it done on a simple whisper or talk then its considerable but if it do really poke up some attention around then thats totally not something a good thing to be done.

Firing the worker wont really be that justfiable though but it wouldnt be bad if you do give out warning on his first offense and not make out harsh conclusions or decision just because of that mistake.
A little bit consideration for such situation but if it did really happen on second time around then thats the time you do make out such decision but for now give him/here a warning
first on whats been done.

[livingfree]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Nope.

Everyone has their own call for every situation and there's what we call, sympathy. That worker as a relative knows what he's doing and probably have heard the wife to have a very problematic situation with the guy.

This is what addiction will cost, if it's already affecting your relationship and problem with your family. There's a need to initiate the person involved to stop them directly.

[goinmerry]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

That behavior of casino workers should reflect the overall behavior of the casino. If that yelling happened between a client and a worker, whether they are relatives or not, that's not a good impression for all people there watching the scene. The worker instead can just easily grab that client/relative silently in a different place and talk about the concern away from many people.

Firing is too much but the manager can possibly consider doing it since it was unprofessional behavior and to give lessons to other employees that might do the same. In that way, the casino is showing that they are not tolerating the behavior. Much better if the sanctions are not that heavy but next time, I doubt the nephew still will be given one more chance if the same situation happened again.