Bitcoin Forum

Hey guys. Casinos and its players often talk about juicy promos and giveaways but
today I'm thinking about what really annoys players when it comes to casino platforms...
For example, I wonder if a longer withdrawal would be a big issue for some of you OR maybe it is poor visial appeal that first comes into your mind?
Share your opinions and we pick most crazy things about gambling in an online casino :)

You have a good question if you create a poll majority of us here will pick longer or withdrawal denial, its not easy to win against a casino but if you win which is not every day you get to win against a casino, it should be easy to withdraw it will cause depression and anxiety winning a huge amount and being denied or takes times to receive your withdrawal, I rate this as the big concern that will drive me crazy on online casinos.

Get a withdrawal stuck followed by KYC request.

I feel that's something that can drive us all crazy, and is something that is becoming more common day by day. We can read on this forum section a lot of complains from users for this actions. KYC should be only for large amounts, but we have seen users getting their money stuck for low amounts like 2LTC.

Manual withdrawal is the most frustrating feature of the casino that’s why most of then casino boast there instant withdrawal feature since most players has no patience when it come to withdrawal. The other thing that I didn't want on the casino was lack of customer support. Some casino has live support but only answer like a bot which doesn't help at all on special cases. I experienced this frustrating issue before and it makes me sleepless thinking that I will not recover anymore my funds since support is not answering to my email.

For me only two which is first is the User interface of the gambling casino because if the gambling casino does not have a good quality user interface there's a chance that the player wont play anymore because they didn't enjoy the environment at the same time is the game itself, next is the withdrawal methods some of the gambling casino telling they don't offer a KYC but at the end of your withdrawal which is the time they make request for KYC for your withdrawal because you just newly created account that's why it is better to check the terms and condition and the Faqs to prevent these issues.

+1

What I generally hate is hidden KYC. When I'm allowed to make an account, not asked by KYC when I deposit, then I win some money and suddenly I get a KYXC request. It feels like they're trying to cheat me, slow down my withdrawal, find something suspicious like fake documents so they can ban me... It really feels suspicious when they request KYC when you try to withdraw big, but haven't asked for it for weeks when you were losing money.

One of the most annoying feelings of all, I've experienced it myself when I've been gambling at this casino like I usually do and after being on a winning streak for the first time ever, I stop gambling as I'm contented with the amount I've won before I lose it all. I've withdrawn all my winnings along with all the funds left in my account however it was strange at it took quite a while to be sent to my wallet however upon checking it once again, it asked me to do KYC for the withdrawal to go through.

It took them quite a long time a few weeks to process my withdrawal as I insisted on not going through the KYC process and even told them to close my account afterward. It took me quite a lot of emails back and forth. After that incident, I never bothered going through all that again and let other gambling platforms keep my funds. (I stop putting a considerable amount on other gambling platforms that I don't usually play on)

This is the current norm on crypto casino nowadays. Younare lucky if you will still receive your funds and recover your account  but most of the time it ends up on losing the funds and banning the account for the reason of connecfing you on other players if you manage to use an exchange address for your withdrawal.

The other current annoying trend on casino are bet limitation or account banned if you win too often on your bets. This is very unfair since they are allowing players to lose big time without a break but limiting them when they are winning. Using the casino itself is already a gamble. :D

Of course, we'd also like to hear about the craziest things you had when you visited the casino.

I can do things out of bounds and get crazy when I experience a big loss in betting at online casinos, worst of all in football betting, if the team I put up with ends up losing that makes me crazy, about withdrawals, bonuses, and so on it's not a problem for me, because I play on a trusted online gambling site and am responsible for everything that happens.

I think we can find people who come to online casinos can drive them crazy, one of which I often see in the scam section, namely: not paying out winnings and freezing winning balances, I think a lot of gambling addicts are stressed because of that.

Crazy requirements like when you can get banned for VPN use or when you have to play a lot of rounds to be able to withdraw.

KYC doesn't drive me crazy but it usually makes me avoid the casino, especially random KYC when you don't know if they will pick you. Some people give those a try even though they don't want to do KYC and they just play as long as possible until they get asked for documents.
What makes me mad in KYC itself and avoid submitting anything is the proof of residency. It's stupid to demand something like that because many people rent apartments and the landlord pays all the bills in his name.

Longer withdrawal period is really an annoying issue to most gamblers. We all want a fast and smooth withdrawals at most times and when there are issues and delay in withdrawals, asking you to do this or wait for that.

Then that changes the mood.

Design also gives that factor for gamblers if we're going to stay and play. Because if an ugly design is there despite even how good the casino is, there will be gamblers that won't like it.

That’s also what I hated the most and will definitely drive me crazy knowing that I just won but it will take a longer time of withdrawal and then followed by series of KYC requirement. That’s really frustrating to know because the fact that we mostly often lose in gambling even losing almost every penny we have but when it’s time for us to get our reward, some casinos are really annoying that they also make it a point not to be fair by giving us longer and hard time withdrawal.

In many countries around the world had get into the regulation by their government.Some Islamic county had done a regulation on their country,this included the Bangladesh also.So the people from such countries will involve in casino in online platform.Because if they like the game ,instead of gambling.Surely they will find the other way to play that game.They online casino was the gift to such people.

You shouldn't spread fake news that can mislead newbie gamblers. KYC is not requested just because the customer has recently created their account. If you've lost almost all your deposit you are unlikely to be asked for your KYC to withdraw your remaining funds, they will let you continue to spend your money at their casino without any trouble. You're even likely to receive bonuses if you stay too long without visting them again. It's when you will start to win more money than your total deposits that you will encounter troubles, even if your account has been created many months ago.

What really makes casino's players annoying is the withdrawal of big amount. When players win small amount of money they (the gambling company) would not stress you buy once you won  big amount my brother, you will regret why joining the platform. Another thing that can make someone to be annoyed in online casino frequent loss of funds.

To be honest I never had or at least I can't recall having issues with withdrawals since all casinos I play at process withdrawals automatically.
However, what I find frustrating, and I've experienced it multiple times, is when the website crashes or I get disconnected when am on a winning spree or just activated a bonus round (mainly when playing slot games).
It also drive me crazy when I try to reach out to live support and I don't get a quick reply and be forced to contact them via emails.

same sentiments here. haven't had any problem with withdrawals. maybe, i am just using reputable casinos. but what i experienced was the site was lagging behind so i need to refresh again the game just to make sure i am still on the right track. when it comes to contacting the support, i never had experienced of slow response. i always got what i need at a specified period of time.
but it seems that the withdrawal issues is the major concern of most gamblers. which i can very well agree especially if we are talking good amount of money. of course, you want to get your money back or your winnings. who would not want their money to get out of the casino?

^Heavy KYC and longer time withdrawal annoy me much, especially if the casino requires you to have a picture that proves your location or street where you live. That is very frustrating plus the withdrawal takes 4-5 days which is you need to wait. The main problem is the withdrawal and the KYC which most gamblers try to avoid, they always want a convenient way of gambling.
However, I think OP you must add selection on the poll so that we will know if what is the most majority choice that the reason they annoy on the gambling casino.

Things that annoys me when it comes to casino platform.

1.  Delay of crediting deposits.
2.  Delay withdrawal.
3.  Lagging gameplay
4.  Too high wagering requirements.
5.  Unattentive customer support
7.  Laggy and unresponsive platform
8.  Too little slot game selection especially when my favorite slot provider isn't listed on the platform.

Experiencing the list above made me annoyed with the casino platform and discouraged me from coming back again.

These days gambling platforms have the best support team as the competence is quite high. Withdrawal issues were stated as major thing that annoys them, but I haven't encountered anything personally as my withdrawals were of small amount. I find lack of briefing about the game, every game have got the similarity in functioning. When we have briefing about the particular game it'll help new comers know the game and play than just spending.

Unpolished games is what usually throws me off when it comes to online casinos. You invested a lot of resources in getting your casino out, together with your promotions, advertisements etc. But if you'll be providing me with games that doesn't look and feel right, then most probably I'll show myself the door and find some other platforms. Customer support, UI, speed of deposits and all that kind of stuff don't bother me that much so long as the casino is reputable and is already established in the field. I came in to have a good time, and if the games don't give me that, why would I force myself to play?

Of course, withdrawal delays would always be a discouragement to gambling customers. Some people have pressing needs and the funs in their casino account might be the only source of funds. It could really be annoying not be able to withdraw your own money.

KYC customer requirements also scare gamblers, especially the ones that want their gambling life to be a secret. Some government officials or staff of some financial institutions would always want to hide their gambling life from public scrutiny. This is because they have access to public funds.

Inactive customer service can also be a challenge. When gamblers have some issues and report them to the customer service team. If there is no prompt response from customer service, it could be a discouraging experience. But a quick and well-trained customer care team would always make customers happy and willing to come back to the casino setting.

For me the top peeve is when I am winning on a slot game and the system goes error, and prompts me to reload the page again.

I once played on one of the online casino gambling sites and played dice rounds and made my laptop not move when using automatic bets either because it was consuming the ram power of the browser I was using so I had to refresh it periodically, either because of accessing the website the heavy one or my laptop that hasn't been upgraded

Usually playing dice on other sites there are no problems, everything is normal, especially if withdrawals and playing are required to use KYC, learning from exchange sites only limits the number of withdrawals, at least I who want to withdraw a little money is not required to do KYC

The question of how easy withdrawal will be will always be asked, slow rate of withdrawals from online casino's can be very irritating and discouraging making someone not to want to come back. An online casino with poor visuals may be unattractive to play in, but if I am to decide if to play in a casino with poor visuals or slow withdrawals, I will go with poor visuals over and over again.

Maybe your laptop today is underspec or outdated that's why your ram is running to it's maximum capacity. Usually you won't encounter problems on a web casino games even if your ram is only 8gb. Maybe you have couple of tabs open that's why you are consuming more ram power. You could also try using light browser if you have less than 8gb ram, There would be a difference on performance at least. I believe that the standard ram capacity today is about at least 16gb to avoid any hassle on what you are doing. I personally having no problems with dice on any casino, Even on auto betting.

This happened to me many times in many casinos... Pointing finger without all the facts is not nice. In my case, I think it's my computer or my network. Sometimes I simply open too many pages and my computer needs "deep cleaning" or even better I need to buy a new laptop, but every time I just postpone doing that, I like to think that in this way "I practice my patience"... and it's a bit annoying, but it's not a big deal, just refreshing a page and that's it.

Nothing can drive me crazy as support can, their ignorance (in some cases stupidity) can be on a really high level! Problems are something normal and can happen at any time for any reason, what's important is how we approach the problem, and how it's being handled... in many cases speaking with support was like speaking with some kid from school, without basic knowledge and even worse without any manners!

some players may feel what you are saying. especially if the withdrawal is based on a big win. Of course, it will concern the casino. not suspicion but there will be a procedure set by the casino before making a withdrawal.
if the drawdown isn't huge and seems reasonable, I don't think the casino needs KYC either.
to avoid player inconvenience, I think if necessary KYC, Casino should implement that rule from the start of account creation. Of course, it can disrupt business. but at least minimize the risk of future problems.

For me, first of all, the most annoying factor in the ToC of certain casinos, not in all but in many, is the rules for bonuses that are not always clear to understand, sometimes they contain requirements for deposit bonuses and promo bonuses at the same time, and there are too many interpretations.

Let us admit that most bonuses or rewards programs are click bait.
Therefore, it is your job to learn more about the conditions attached to these bonuses.
Because before you participate, make sure you understand fully about the rules.
So you won't be complaining after the event not getting what you think is owed to you.
If you think the rules are not clear, then, better contact their support and clarify it from them.

One of the craziest things i've experienced is the high fees and minimum withdrawal amount they put up thinking most of their players are high rollers, mentioned this multiple times before and it's still happening which is unfortunate since it can hinder the casino's user growth. Even though there are a lot of casinos that try to lower their minimum it's just crazy that some casinos seem like they don't care at all.

Although it is really annoying if a casino that doesn't require KYC upon signing up, deposit, and betting suddenly requires it after winning the jackpot or a big amount while taking your money hostage, I guess what is more annoying is when they allow you to make bets and let you continue with what you are normally doing but suddenly inform you that you have violated their terms and conditions and that your winnings are void just when you won the jackpot. That's extremely annoying not only because it's totally unfair but because that's already cheating.

You will find unclear rules on bonuses usually on casinos that are not clear as well, we can see a lot of new casinos appearing and creating threads on these forums offering bonuses and so on but in the end they stopped in their development.
Yes there are casinos that do that requirement wager not only on the deposit but also on the FS value earned, imagine how difficult it is for a player to be able to end up on a withdrawal with such a rule.

not every casino site ask kyc for low withdrawal like 2 LTC . some of new casino do like this. but you can follow all popular casino like stake.com , livecasino , etc there anyone can withdraw more then 2 LTC without kyc . but if someone crose daily limit by withdrawing multiple time then they can ask kyc

What annoys them when it comes to casino platforms is the issue of KYC and long withdrawals but the two can be related because if someone wants to withdraw his big winnings, he will be required to do KYC before being able to proceed with the withdrawal process. This is the reason that makes gamblers feel compelled to do KYC because otherwise, they will not be able to withdraw the winning money. Maybe if the casino implemented it at the beginning of registration, the gamblers could accept it. Still, many casinos started asking for KYC when gamblers wanted to withdraw their money.

The KYC part is the most hated part when doing some gambling in different casino platforms, it is not just the hassle part but also some issues that can be see as a negative for some gamblers. Depositing money doesn't have any requirements or KYC needed but when it already comes to withdrawing, that's where the problem starts.

On the visuals side, it'd be the blast of colors that casinos sometimes do to promote their bonuses/promotions/advertisements. Like yea I know they need to do that so we can notice it, but at least let it be comforting to the eyes to some level. Not to mention that some of their said promos don't really state everything there is you need to know, so sometimes it traps users into thinking that they only need to do 1 when they really need to do 1, 2 and 3 before being able to claim the bonus.

KYC doesn't really drive me crazy but it is an additional bonus if it wasn't there, or if it didn't ask it in the middle. I'd rather it ask for KYC at the start instead.

Almost users are answer about getting asked to provide KYC when they want to withdraw their winnings, actually if you don't want to face KYC matter, just choose a zero KYC casino like Freebitco.in. Licensed casino will need to follow the regulations and there's no way for them to reject KYC rule, they're forced to add KYC rule too.

I think the most annoying thing on online casino is when you have a problem with your account but their customer service and email support never replied your ticket.

I wasn't able to make some win out of the Casinos. This is the thing that annoys me hard while I was into online casino. This looks funny :D, but some sort of wins in between will keep me crazy and enjoy gambling and going behind to recover the loss.

Many people have experienced the withdrawal issues, but I haven't encountered similar things personally. Once encountered an issue, but it happened out of my immediate requirement of fund. Already they've mentioned about the time period for transaction. Based on the support provided the fund got withdrawn at the specified time.

I think worst things that can happen when you are gambling are %100 very very delayed withdrawals and deposits. Nature of online gambling is them being fast. Very fast to do anything related to gambling. Everything expected to be fast. These not only annoy you, they can make you waste your resources even.
3rd would be I think is customer support because when you have issues, you expect technical support to solve it. But if she/he is not helpful its very annoying.

There are a lot of factors that can make you drive crazy.

1. Winning streak (eager to play more and more)
2. Withdraw or deposit issue
3. Unstable and inaccurate game (not sports bet)

That is why we need to control our emotions when we are getting this kind of situation. And I think that this is some reason that makes us drive crazy maybe others have other reason,

What's more annoying than having your withdrawal request delayed you've deposited without issue and worked your way to win that amount then delayed or questioned your account, nothing can be more annoying than this, not only annoying but depressing especially if the amount involved is five or six figures, gamblers are aware of KYC but casinos should fast-track verification for the account and winning, it's very annoying to think that you will have to wait several days before you know if you can withdraw or not.

For me is allowing them to use the bonus and once they created an account and try to use it and win a large amount is the time they hold those winnings and follow up with the KYC even though they said that they are not requesting a KYC, of course you win a good amount and you don't have any choice just to get your money back is to submit your ID after that I didn't play anymore in their platform if they ask another verification after KYC. Still depends if they have a good offer.

Before I start to tall about delayed withdrawals or deposits which is the most annoying aspect of it. I will first talk about the User Interface and User Experience. I am not attracted to any site that has poor Ux design. If I login to such site, I will not last more than 1 min. But any site that has good designs and good combination of fonts and colors. I will like to stay longer in the site and will visit it again after the first time.

I think one of the things that irritate me the most is the "lag" on some games and also the constant "errors" on the Slot games. You might be playing for a while and then you get the "Cashier error" or "Connection Time-out" etc... etc.

A lot of this has to do with the congestion on the servers that are used by the 3rd party service providers or simply bad coding. (Sinominal Games are the worst)  >:( >:( >:(

I rarely encounter heavy load problems experienced by casinos because of the large number of members who are also betting on the same game. This will depend on how their servers can accommodate the unusual server overload. And the casino should have updated the server so that such problems don't happen again.

For the problem of withdrawing money, I think there will indeed be a waiting time to process the transaction, depending on each casino. But this can also happen if the network is experiencing high traffic so which causes transactions to experience waiting times.

yes that's why I'm more interested in using my phone to play because of the limited capabilities of my old laptop, nowadays many casino gambling sites are friendly with a good display on mobile, so using the browser on my phone is enough to play

For me its three things bad support delayed withdrawal and of course KYC, these three are what keep bothering players and stop them from playing or continuing to be loyal to casinos and they are all connected with each other, if a casino can't give you satisfying answers on all these three they can be considered as scam, scammers have bad support delay or will not let you withdraw even if you completed the KYC.

Not totally drive us crazy since we don't want a platform that can create problem or can cause problem to us.

Just provide smooth website with lot choices of games plus weekly and monthly contest running plus active support which updates or solve the issues then there maybe this one will catch our attentions.

For KYC discussion maybe earn a reputation yet since if many find out that this became a reputable casino then providing Kyc will not be an issue.

and then when you ask the support a question as to why the withdrawal is stuck and what is the reason for the sudden KYC, they either ignore you for several days or a week or get told the same thing over and over again which doesn't really help or answer your question.

The things that annoys me when it comes to online gambling is unresponsive customer support and needs hours of waiting for the reply.  Aside from that, delayed or the need to wait for longer time when withdrawing and same goes to the crediting of deposit when the casino promised a 1 confirmation (bitcoin deposit) and yet the deposit amount isn't credited after 2 to 3 confirmation.



This is the most annoying of all.  I would be in rage if my withdrawal gets pending and the casino requires mo to do KYC.  I would feel that the casino is trying to rob me.

A little thing that annoys me when I am trying a new platform is the volume of the sound effects, I enter the web page and everything is silent, a complete lack of sound, then I move onto the dices and then all silent still, until I roll then a sudden loud sound plays with no warning. Sometimes those sounds are of a bad quality or have little to do with the theme of the game.

I also feel annoyed by the lag, for some reason I have no lag issues when visiting some casinos, but a couple of casinos feel laggy and slow, I assume it is because the location of the server or something I can't control easily.

Ultimately, what does and doesn't drive me crazy in an online casino is my own subjective preference. What I like might not be what you like, and vice versa. But I think we can all agree that a casino needs to have good customer service and fair terms, and I think we can also agree that it's important for a casino to have a positive reputation. If you're going to trust them with your money, you want to know that it's safe and secure. These are just some of the things that I look for when choosing an online casino. If either of those things is missing, then it's not worth my time or money.

Poor casino website functionality, difficulty to withdraw and their stinky demand for KYC, this is common to most gamblers as what they got turned off with, just as i will like to gamble with my money with all the risk involved, so is expected of me to enjoy the benefit of good service from the casinos operators, i dislike having difficulties with gambling and once i detect such with a casino i try to switch to another and play their, so if a casino is not functioning well, it will always be to it own detriments because they will be loosing customers and reputation gradually.

What else would annoy a gambler more if not playing for several days and not winning anything tangible amount of money? this is just the beginning of the list though, and again, i my withdrawal being delayed for absolutely no reason, this is one of the major reasons i love stake.com and owl.games - (Really fast withdrawal processing).
I like casinos with varieties of games to choose from, this is to say that, not finding enough games on a casino can sometimes be annoying for me, most especially when a friend recommend i play a particular game, and i cant find the game on my favorite casino, which means i have to go sign up on another casino to play the game, sometimes it can be frustrating.
And again, though I've never really had issued with any casino which would require me contacting their customer support, but from my experience with crypto exchanges, i can for sure say that unresponsive customer support is another really annoying thing, I've quit trading on some crypto exchanges due to unresponsive customer support, it will be same for casinos if i encounter same problem.  

When someone do experience some hassle and non pleasing things while they do play on a certain site ex. delayed withdrawals, then it would really be creating that kind of bad impression which they do likely

be leaving later on and wont comeback which means it would be really bad for the business.As a gambler then you would definitely be sticking on a site which does give out best experience not only on having those

lots of perks and bonuses but in overall user experience like in GUI/UIX or something in correlated with these things and of course that doesnt really have KYC.
First impression do last this is why casinos should really be mindful on creating a good impression the best as they could.

Of course it can be. Overloading and slow betting can be solved by upgrading the server. Mostly I saw this problem in Blast/Crash online casino games. Bitsler named it Blast and Betfury named Crash.

And the withdraw issue can be delayed due to heavy traffic. But some casino take time to make a request of withdraw this also delay the withdraw.

you already mentioned the main reason or the usual reason why players got annoyed from gambling sites and that is about the issue of withdrawals. mostly also this come along with KYC asking when they dont when you deposit and play loser.
this is truly annoying and tricky for me a I have happen to experience this once before.

Always offline is what always drives me crazy I don't remember the name of the casino but I used to play on that casino that always went offline and sometimes it took a whole 24 hours before it went live again, you want to play but you can't you want to withdraw your earnings but withdrawal is not available, withdrawal delay and poor support are also what drives me crazy I guess all of us will go crazy if you experienced these things.

Long withdrawal sucks obviously especially if the casino claim that they have instant withdrawal. Let me give my opinion on what the things that annoys me in an online casino aside the long withdrawal as follow:
1. Mandatory KYC
2. Slow support system
3. High withdrawal fee
4. Bad server that makes the games load/run so slow.
5. Bad UI

Perhaps there are still some other things but I think above 5 things are the most annoying ones for me.

High withdrawal threshold, and fees as well.

I only play at Stake mostly and the withdrawal although not instant is blazing fast during all of the time.I have not encountered such thing to drive me crazy in this casino but I believe also the other ones,the reputable other ones to offer the same functionality to their players.

What annoys me are the slot providers and with their changeable RTP,not all of them but Play n Go which is a well known one,this really piss me off as I don't know if the RTP is 96% or it can go as low as 84% as an option provided by the slot provider.These things should be audited and the casino should be transparent regarding their RTP in their slots.

Yes, of course, it can but that's very rare, especially if the casino already uses servers that are so good that the server will not be a problem with every bet or have a surge of visitors to their casino. I also rarely play the Crash game nowadays but I used to play it often. I think it could be because the computer specifications we are using are not adequate with the recommended minimum specifications. After all, I experienced it first.

Usually, if a casino takes time to continue processing a transaction, it could be because their casino has a problem that they are delaying the transaction for a while to do a check. Apart from that, well, it might be traffic congestion from the network so we can be patient.

The one that ranks high is always the withdrawal issue, you have won a big amount it's not every day that you get to win a big amount sometimes it takes months before you win a big amount, and it will drive you crazy when they ask you a lot of things and keeps delaying your withdrawal, we have so many cases, where out of disappointment players have to resort to opening a scam accusation.
Lack of good support or delay in answering your issues is also a big concern and will drive you crazy if you cannot get answers from your concern, especially when its about account and withdrawals.

It drives me crazy when I go to withdraw those winning rewards after gambling properly and then the platform asks me for KYC to withdraw those funds. This is really annoying and when something like this happens it becomes very difficult to control self anger

Waiting more then an hour for a wd would aggravate the hell outta me. That's why I usually like to play on the more popular well known platforms such as Stake or bustadice. If a casino is going to try to cater to multiple players, they should have their shit together enough to have proper wd times.

One major frustrating thing about casinos, is the fact that most of them lure you to their sites with the claims of no KYC but later start demanding for KYC maybe on a huge withdrawal which is very annoying. I prefer to do my KYC before depositing or carrying out any task on the platform so as to be sure and certain of what I'm doing rather than being lured.

Withdrawal delay is another annoying thing about casinos and I have also noticed that, this issues don't really affect depositing on the platform but mostly on withdrawals especially on huge withdrawals.

Network issue is another issues with online casino esoey in my country because most of this online casinos require heavy networks and most times one might miss the right time to play a game and end up missing that opportunity.

There is one thing that drives me crazy not only in online casinos, but on every web page where you need to have an account. I just cant stand when I get logged out. Because sometimes I forget to add an email/login/pass to a notepad and then I took hours to get back. I like to stay online, and I dont use autofill browser option. As I am impatient, I dont like waste time opening notepad, finding page, typing login and pass. I like to open page and enjoy gambling.

Pretty sure I do not want to wait long when I want to withdraw my own money. I expect my withdrawals to be just as fast as when I deposited my funds in a casino to make it fair. Second is the very slow response from customer support. Nobody wants to wait for hours for our questions, concerns, and issues to get answered and resolved. I applied for a fast internet connection because I am also annoyed to see pages and websites I am browsing load for 30 seconds to a minute. So this is also the same when I am in an online casino, I want it to be fast too. The last one is probably a bad interface, I like staying in a sleek and cool-looking casino because it also sets my mood.

What can really drive you crazy is the actions of casino administrators, which arise completely unexpectedly for you and complicate your game so that you want to spit and not communicate with them anymore. 

For example, you won at the casino and were going to withdraw the winnings to your account.  And you receive a requirement to pass KYC, which you did not do when you started using the casino.  And they never even thought about such nuances.  But you were allowed to play and even an account was opened.  And everything was fine. 
These are the "gifts" of course infuriates the most.  You can say crazy.  And you are also furious because you have to go through KYC, communicate with support, and stressfully.  And you basically need to remain anonymous, there can be many reasons for this. 
And there is still a chance not to receive your winnings at all, otherwise you can even lose your deposit.

The design at first glance becomes the main thing in a casino for those that haven't tried them. But when someone starts to gamble, the design becomes the last priority.

And the first priority and most important thing is about how quick the withdrawals are. It becomes more annoying when a gambler experiences delay in withdrawal and the admins and supports are not that communicative.

The two worst things is in order of hating on it like crazy:

1. Getting asked for KYC when withdrawing winnings or some other nonsense stalling strategy which the online gambling casino is using in hopes that your money will be forfeited to them.

2. Bad user experience design. I absolutely hate it when the user experience is made as if by a toddler. Nobody knows which button does what and where you have to figure out everything as if learning a new language. And if they make the entire graphical design so awful it actually drys out your eyes in seconds just by looking at their site.

There are other things I would want to rant about, but those two things are the worst. At least for me.

When this type of thing happens it is better to get away from the casino, because it is obvious that they will not pay it, but if it is the case that you have to claim or have to send multiple messages to see what response they can have, this is something that can be taken as one of the platforms that we should never enter, if the site that is applied that is here within the forum you have to follow the regular channels, one is to first write to the support, then come and write to the main ann thread and if there is no response It should climb right here in Reputation, I would do something like that, and I think there is no need to go to the reputation thread, no casino likes to be bad here.

KYC is the worst thing about crypto gambling sites since it completely goes against anonymous gambling that they promise.

Asking KYC when they find something suspicious etc makes sense since these are valid reasons, but some sites provide these excuses when there is actually nothing shady going on in order to try and make the gambler use his/her winnings.

Also, some sites request KYC for crappy reasons like source of funds etc which is messed up if you think about it. This is the craziest part of crypto gambling sites in my opinion.

Yes, KYC is the most unwanted thing which any gambler wants. For me, I have just made up my mind that without KYC we cannot do online gambling so if you want to gamble, you need to do the KYC. As a precaution to safeguard your information you can do KYC and play only at trusted casinos. This will make your peace of mind that your KYC information will not be misused by gambling authorities.

Any centralized crypto gambling will ask for KYC to comply with the government regulation.  Aside from that I haven't read any terms of service or terms of condition that promised anonymity between the gambling platform and player.  If anonymity is to be consider I think this is about the player and other players.  Reputable Casino will alway secure the privacy of their players and won't leak any information unless the platform is hacked.


This is the sad part of other gambling platform that uses suspicion of system abuse and asking people for KYC to find fault and deny players of his winnings and or confiscate his funds.  We have seen several cases like these here in the forum.


There is probable reason why a gambling platform is asking for the source of fund.  It is actually a rare case where gambling platform requires its player to conduct a higher level of KYC and it is most probably connected to irregular movement  of fund before it is deposits in the platform.  In this cases it is highly probable that someone has informed the casino that the funds come from shady activities.

---

It is indeed troublesome to a player if the crypto casino which suppose to be KYC free to ask for KYC verification.  But in some cases there is pros in providing KYC such as when there is a dispute on the ownership of the account, account is hacked together with the email, accidentally deleted the 2fa apps, in short, verified users can easily regain their account since they are already identified by the gambling platform through KYC procedure.

Random KYC and long withdrawal times are the most disgusting stuff I can imagine.

Some casinos do KYC especially when a player wins. They don't care as long as you are losing but when you win, boom, a wild KYC appears. If you don't want to share your passport with a bunch of stragers then, boom, you are out of luck, the casino can freely seize your money and you can't do shit because it is in their T.O.S. and you should have read it before you decided to play there.

So your title means crazy, the negative way and not crazy because you want the thing badly. Of course a long delayed withdrawal is annoying and it's a big issue to most of us because we are dealing about cryptos here and what if that crypto dump hard before it arrives in our wallet? That would have cause us to rage even more.

It can also cause a worry and we can think that we lose our coins because we entered a wrong address but in order to be sure I just track the transaction in block explorers. The second or it can also be a main thing for some would be KYC as I often heard this anywhere but I see that you already implement it in the site that you built. So are you planning to remove it now?

I can imagine these kind of scenarios especially that I myself have experienced it on a few casinos out here on the forum. It's kinda irritating especially when you don't even reach those necessary limit that they set for someone to be requested for KYC. Most of the time, long withdrawal is associated with random KYC and after waiting for a long time for your withdrawal, they'll notify you that it will not proceed without doing the KYC.
 
I understand your frustration on this one however I think the reason why casinos only require KYC when a player win and not when they lose is because that they only do KYC when needed. Imagine being notified for KYC after a huge loss. Anyways, I think the casino is not fully at fault here especially if it's on the ToS.
What's wrong is when they indicated that you can play and withdraw without KYC for a certain amount only however they still request KYC even if you don't reach that limit.

Of course everyone will be concerned about withdrawals, because that's the main goal of all players, if it can't run smoothly, then all will not be pleasant enough.

So much issues about withdrawals over the years and the support communication , if the site can prove this better then surely they will gather/lure more bitcointalk members to gamble as we have been taking this serious matter for many years.
I myself already experienced that situation so if I were to decide?  i will choose old gambling sites that had already proven their trustworthiness .
so the pressure to new casino sites are on and that is to prove them good to be chosen .

That’s a good topic on which we should give our honest opinions. For me everything at one place and fairness of the game comes first. If a game provided by the casino is not fair, then definitely it’s a bad casino and it really annoys me a lot. Moreover unnecessary KYC, long withdrawal and buggy interface are also other issues for which i like to avoid many gambling sites. In case of Sports betting I have seen many sportsbook limit players max betting amount. This annoys me the most.

If you really don't, you can complain to customer service or at the casino's ANN. And if you play at a reputable casino, they will pay attention to your complaint and forward it to the customer complaint department for checking. And if indeed you really do not abuse, they will definitely allow the withdrawal of winnings and apologize to you and maybe they will compensate you as a form of their apology. This is why you should choose a reputable casino so that if you encounter a problem, they will immediately help you and solve it.

first is I wanna congratulate you guys for posting your ANN Thread here on bitcointalk and of course welcoming you in our forum

https://bitcointalk.org/index.php?topic=5418423.0


What Annoys me is the support , if they are not responding hours after I sent my tickets or those who replies using computer generated answers.

Our information isn't 100% secure in reliable casinos either since they could get hacked at any time leading to misuse of our information.

This is exactly the problem. Hacks! Any crypto gambling site can get hacked at any time no matter how good their security is by professional hackers. These crazy hackers could spread our information online which would nullify the privacy factor.

If sites like Uber and Rockstar Games could get hacked, the security systems of these gambling sites don't stand a chance against elite hackers.

This is an easy one, what really drives me crazy when it comes to online casinos is slow customer support, this is because it does not matter how efficient the casino in which you are playing could be or how good their programmers are, at some point you are going to find an issue with the casino and you will need to contact customer support, and in those cases you need to wait for days just to get an automated response which does not solve your issue, and this is quite exasperating as it is obvious casinos are making a lot of money and yet they do not make the effort to have good customer support.

Maybe, it depends on the casino that you are using, most casinos you can find here in the forum has decent customer support.
I haven't experienced yet a casino support replying after days of filing a complaint or chatting them via their site support.
Maybe, stick to the reputable casinos that you can find here or has at least active thread in the forum so you can easily get their attention.


In this case, better use right information or details even at the start so you won't have to deal possible trouble later on.
Some casinos would really find a loophole in your account if they don't want to pay huge winnings.
So if you think you will play seriously on a particular site, better mind their terms and keep up with it.
You can easily file a complaint if you know you are not violating any of their terms, you can even ask for assistance from this forum.

Like all the others here I also find delayed withdrawal and poor support as the two main reasons why will you feel annoyed and drive you crazy, you have won a big amount and you cannot withdraw and the support is ignoring your messages you are left in limbo, you have left no reason but to post in the scam section worse thing is the casino you've played with has no support or representative in Bitcointalk.

Yes, we all know how important support it, they could have someone to take the message for gamblers, but sometimes there is a disconnect from the support itself, maybe of the language barrier or simply the support personnel is not that well adept on the platform.

So if those gambling platforms hire someone, they should train them as well. Because mostly, we just received generic answers that most of the time it irritates us gamblers because we want to resolved our issues ASAP. And if the support cannot help us, then it's very frustrating to us. Also the language as well, crypto based gamblers are 24x7 and around the world and so support should at least learn how to read between the lines or should at least they hire someone who is bilingual, just saying.

Having poor support is one of the worse. When you're in need of help and there's no one to respond you from what you're experiencing on their own casino, it looks like you're being ignored and not being taken care of even though you're a genuine customer.

Good thing on me, I haven't experienced such bad support or lack of response to the concerns that I've sent to the casinos that I've played. They've always been responsive and helpful and the most important, friendly.

When they're friendly with how they talk to their customers while having those issues, the issues are being forgotten and the customer will remember how good the support is and that's making them comfortable and will make them back to gamble again.

For me long withdrawal, poor support to address the concerns and the sudden kyc implementation. As a gambler, these are the common things that often annoys me if the casino has these problems. But I learned from the past mistakes and aware now on how to choose the best casino, hence I never had a problem currently on the casino where I chose to play.

If you already encounter a problem and you see the platform is not doing anything to improve their service then much better to switch to other casinos that suited for your needs and of course trusted by many gamblers.

Based on what I've seen, what gamblers often hate here in the crypto space are always the complaints that their accounts are suddenly blocked when they are about to withdraw their winnings from gambling on a gambling platform, which some say that they did everything required by the crypto gambling management rules but in the end, their assets remain frozen as if they don't want their issue to be resolved.

The second is the submission of their KYC, which they said did not require KYC in the beginning, but suddenly they said they would ask for this. Sometimes I think there are real gambling casinos like this in the crypto industry.

Apart from contacting them via live chat, they can also send an email to the support team so that there will be another check from the support team to see if there is abuse or not. But the casinos that have already cheated their players will not do this and even they will just let the players wait without any definite answer. This is not good for the suspect players because there are players who play honestly and can get big wins but the casino does not allow them to withdraw their winnings.

It must be a licensed casino and they have a mandatory rule about KYC, it's their right if they apply KYC on the withdraw page since you're already agree with their terms of service which is they're reserve the right to ask your KYC at anytime they want.

If you can't accept about their mandatory KYC rule, you shouldn't create your account in the first place and just gamble on KYC free casino (no mandatory KYC rule on their terms of service or you can contact their support about the KYC thing).

The most thing that makes me crazy about online is delay in withdrawal and kyc requirements, ie failure to verify kyc details when submitted to them and lastly delay delivery of deposit. What I don't really like is after winning and they published your winnings like not secure while dealing online so everyone casino should limit how to publish people's winning.

there are many stories that we have related to the times when we did gambling session activities.

I think everyone has a unique story. some other members said, that KYC almost made them crazy. especially when going to make a withdrawal, but must comply with KYC requirements as a withdrawal requirement.

However, for me personally. not infrequently, I am stuck in a betting session by spending hours on end. but in the end, the bet was won by the casino. things like that that sometimes make us quite emotional and often encourage us to deposit again.
I think we've all had almost similar experiences with one another. in terms of withdrawals, bonuses, etc., I have nothing to worry about. because our favorite casino, is responsible for everything that happens and can be trusted with the reputation they have.

It is a fact, I also go crazy when I am in a casino and it is not possible that a withdrawal cannot be made, this when it happens for me is already a scam, they may have salvation for possible problems, but I do not consider that it is something what casinos that are new should face, one of the things that casinos with a higher reputation add to me the most, is because it is quite difficult for problems like this to arise, the big casinos do not have those problems, the problems of those casinos there are others that are bigger, but that do not affect withdrawals or directly to a player, they do not give him a hard time.

Longer or delayed withdrawal is a big issue for me, one thing I hate in online casinos is the delay in withdrawal and redirecting to a website when using an app.
Another annoying thing about online casinos to me while using an app is the pop up ads, these popped up ads take upto 15 seconds at times and that isn't cool for me.

Most times, the online casinos require heavy  network usages and might take longer time to load up if not having the required network for operation.

No gambler wants to wait any longer to receive their winnings, making them worry too much.
This makes gamblers always look for casino sites that have withdrawals in a short time and have no other problems.
And if you use the application, you may see more ads that appear, making you feel bored waiting for the next process.
But if it's because the network has heavy traffic, we must understand it because they also can't do anything but wait in line.

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

They have already released their company here  though they are already existing for years  now they finally made an advertising here that is why maybe OP asks this questions here.
and also you are correct about that withdrawals and of course the activity of their Online support.

Maybe those are Bot ? that automatically answered us by delaying the response lol.


I also hate those support .

Firstly I want to say that if something annoys me on a gambling platform, I simply leave it for good. Why waste your time on a platform that gives you bad vibrations when there are so many great gambling platforms around?

Now, what annoys me the most is poor design, bad customer support and unstable working of the site. And I put "poor design" on the first place not accidentally. More often than not if a platform has poor design, all the other problems will follow.

I can feel you mate, I have the same issue as well and it took more than 72 hours to be resolved. It was about a withdrawal that I requested and they said that I have to bet 1x of my deposit and I actually did.

And it took time for them to really see how much I already bet and that I should have been allowed to make withdrawals. And the thing is that I think they knew that I could have been given the go signal to withdraw, but I have a feeling that they don't want me to, and they want me to bet again and again.

Delay in withdrawing suck and what annoying the more is the fee associated with them. I prefer when a Casino remove fees the way how busy every blockchain is but most of them don’t do that, they rather place a static fee for withdrawals especially now that all coins have lower fee, they still feed from users withdrawals.

I think ads cannot be removed from casinos, most of them are usually promotional that are within to make players know what is happening and what they are missing or give notice of an events, they are usually not an outside events, this is a most in casinos and they are just few Ads.

The lighter the games, the faster the games can load quickly, most of these casinos now want to impress players with good graphics that’s why we do experienced slow load time.

Definitely huge rewards. If you are just into gambling excitement, then simply go to a land-based casino to play and kill time. But what makes online casino advantageous in dome aspects over casinos, except for convenience and being accessible at any time, are rewards on my end. Online casinos are giving free roles, incentives on invites and such which are being offered on real life casinos.

But ofcourse there are downsides of it still which is quite not surprising and is evident not only on online platforms but also to land casinos.
I agree . One example of its downside is the transaction speed. There are really delays especially on populated gambling sites because of congested networks, I guess. Also with the mode of payments especially to gambling platforms which are using third party wallets. It can be solved indeed but for sure it would continue to pop up, just a part and counterpart of being convenient to the players.

Of course, regardless of land-based or online casinos there are always pluses and minuses. We both know what are the advantages and disadvantages of these two types of casinos, and every player who agrees must be prepared with all the consequences.

Access anywhere is an advantage that makes me prefer to choose online casinos, but there are certainly many other things that I like about online casinos including the large selection of games and various other advantages. So all this is user experience, but of course we really have to be aware that the risk is always behind the convenience.

Without any doubts delays on withdrawals are the most annoying situation you can face at an online casino, especially if there is the option to pay a more expensive fee to have your transaction completed faster and even by paying this, you don't see your transaction executed soon.

Besides this point, hidden or catchy terms and conditions for promotions and bonus are also annoying and disappointing. You complete all the requirements full of expectations to receive your prize and it simply doesn't happen, so you discover it hasn't because you didn't pay attention to a micro detail on the terms of the platform.

If you continue to ask everyone this question i think you will still get more repeated and similar answers to the same thing, gamblers detest poor service of any kind from a casino, if gambling is worth paying for then having a satisfactory services from the casinos shouldn't be a threat or a thing of concern for gamblers to always have as challenge, as to what drives me crazy, i think part of it is the easy accessibility through the mobile version of online gambling whereby one can make gambling at every comfort without having an itching experience while the opposite is what drives me crazy the other way as well, when one meeds to gamble but having barrier to access gambling.

Although this could be likely because there are other users who might be on the que waiting for to response such people can't be skip and attend to you, you know what i initially understand about those customers representatives is that they collect all request and make a ticket and then forward all ticket to the administrator to resolve it at then i don't really get mad with them anymore so the best option is to wait for about 24hrs or 48hrs thereabout for problems to solved but in a way such problems is not fixed then i get angry with them for not fixing my problems as promised.

From it all, delay in withdrawal is the most annoying for me, i dont have a problem with kyc because I've made it a habit to apply for kyc verification immediately after signing up on any account, this is one of the reasons I don't jump from one casino to the other, this always saves me the trouble of trying to pass kyc verification when i luckily win a big amount that requires i pass kyc before i can make any withdrawals, because i perfectly understand how annoying and frustrating it can be when one start having issues passing kyc verification successfully at a very critical time, so i prepare ahead to avoid such stress.

On the issue of deposit, deposit delay can be annoying at times though, but for me, nothing annoys me more that delay in withdrawal and also delay in getting customer care response to issue that needs urgent attention.

Well, I must be the rarest example in this thread, but I have to say that nothing has really driven me crazy at any online casino I have ever played. I am not really keen to gambling online, but I am not a newbie either, and it may be because I have always chosen relatively well reputed casinos and bookmakers, with great UIs and prompt response from support when I had any problem.

OK, to be honest, it drives me crazy when I lose my bets, and it happens to me most of the time; but this is something I can't blame casinos for.

You are probably a very calm, confident person, and that's a good thing.  It is from people like you that professional players turn out, for whom, with any outcome of the game on the face, it is generally impossible to understand the emotions of such a player.  We can say you are lucky and your parents have invested in your character such useful properties for life. 

But, of course, any player has annoyance from losing.  It's just that everyone behaves differently.  The losing player can even break the computer, or he can smile and forget about the loss.  But if, of course, the player breaks the computer, this is already the fact that he has "lost his mind." 
And you are right - no matter what casino he played in, here he should only blame himself and not the casino.

Here are my personal irritation list in descending order. #1 point makes me most peeved .

1) Delay in withdrawal after I have big win, and to make it worse, slow customer service that makes me wait like crazy to get a reply
2) Necessary KYC, being anonymous is one of the reason why I am in crypto.
3) Slow game loads. I hate slow games
4) Finally there is a big win and the slots tells me I am logged out due to inactivity.
5) Doesn't have other coins like BNB and TRX from other common chain besides BTC n ETH. 

What do you think?

what made me crazy is that when I ask support and the computer has to answer me ? this is truly BS for me because for me? they can use real time answer even if this is only saying "please wait for further answer"    ;) :D
but lets talk about what we love to see and make us crazy? because that is something to win Very high.

1. Nobody likes that. +5 years ago, it was common to wait for a withdrawal, or at least it seems so to me. Now I don't remember the last time I waited longer than a few minutes. As for the support, that's what annoys me the most, like it's their job to annoy not to help and be "support"!

2. Many members of this forum do not like KYC, and I am one of them. But times are changing, and with the regulation of crypto gambling (which some really want to happen) we see many casinos with this rule.

3. Well, some casinos work perfectly fine.

4. All sorts of things happened... "logged our due inactivity", "everything freezes and I need to reload", and "error XXXX, you need to reload page"... it's like a face slap!

5. Many casinos have BNB and TRX available, with their chains!

Another thing that it bothers me is a very strict time limit of the wager requirements, personally I can deal with the wager requirements as I understand they are there in order to avoid scammers abusing the offers of the casinos, but when you pair a high wager requirement with a time condition of just a few days then you know you are not ever fulfilling those conditions, as most likely you will need to play for several hours in a row for several days just to clear those requirements, and I do not gamble nowhere near as much to fulfill those conditions.

This thing will rage me out and may even think to look for another casino.

Unnecessary KYC would annoy me.  BTW, crypto offers anonymity but it does not give us special privilege to be exempted of government regulation.


I feel you. Laggy gameplay is very annoying especially if we are used to smooth gameplay.


I know it is anti-climatic but you can always refresh or re-login to finish the animation and claim your big win.


I totally skip any Casino with just this deposit option.

  - What a gambler should do when entering crypto gambling is to first find out if it is under a regulated business that requires KYC. At least this way you know for yourself if you are going to enter that game or not. Because if you find out that their policy is like this and you don't like their KYC rules but you also create an account on their platform, it will appear that you are the wrong one.

Because most of the problems of gamblers in gambling platforms is the sudden blocking of their account when they are about to withdraw a large amount and the main demand from them is KYC often. This is only when a gambler appeals to the support of the gambling platform.

This is a mistake that we see too often, it makes sense for gamblers in this market to not like KYC, however they do not take the time to actually read the terms of service of the casino in which they want to create an account, and then when they are asked to identify themselves they complain about it in the forum when the casino is just following the terms and conditions they accepted when they were creating their account, and at that point there is no other way for them to regain access to the funds on that account but by identifying themselves.

This is true. When you are about to withdraw and there are many requirements and will even require kyc.Most people want anonymity when playing, just to enjoy and here comes the kyc thing.

I think an important thing when first time entering a crypto-gambling site is the user must be able to play. the user must know what is a cryptocurrency and must know how to play slot, dice, crash, or any game he wants to play, When the user doesn't know how to play,  that is possible later, the user will be difficult to adapt if the site has changed or updated something.

Knowing the rules is an obligation, it's the same as; eating, drinking, and breathing. 

Indeed. We don't want to be put in a situation because of our negligence to know their rules right? Thus it's a must for us to do our part before playing to avoid having inconvenience because if you already face a problem on their platform (and you're at fault), it's not an excuse that you don't know the rules.

Anyway, nowadays there are many casinos existing already, that means plenty of choices for gamblers to look for a casino that they prefer. As we know, some gamblers are still not fine to comply if there's a kyc requirement and this is a common issue.

Casinos really make it a big deal when they have to refund such a big amount so they make sure to require KYC for fast withdrawal. And left us with no choice but to comply and give our personal identity details rather than losing the money just because we don’t want to submit KYC requirement. But when it comes to big deposits, they don’t care about KYC simply because that’s already a sure profit for them.

Ignorance of rules or ToS of any gambling platform isn't an excuse in any way so it's a must to know them to avoid breaking or violating them. The casino will not be held responsible if the gamblers or users will be violating their rules no matter how much it inconveniences them.

Yes, various trusted casinos are already available out there and it's our responsibility to know which platform suits us most whether it be on the rules or the overall service they provide to avoid any nuisance later on.

bet rejection.
I often get annoyed at gambling when placing big bets and the winnings are clear but are rejected by the gambling platform. several times I have experienced such an incident and sometimes it makes me upset and leave for a while from gambling.


actually for longer withdrawal issues for me it is not a distraction while gambling for me. because the withdrawal process depends on how many queues at that time and sometimes when the transaction is busy it will definitely take longer. I totally understand that and it won't be a problem for me.
For visual appeal, there are now many gambling platforms that have good and attractive visual appeal. so many gamblers feel at home living there. and that's not a problem either

I have experienced a lot of these things in casinos, although I am not so new in this area I see casinos in a very astute way, not all casinos I clarify, they are branded as new and try to capitalize on the money from the deposits of others players, and when they can't control some vulnerabilities, that's when problems arise and many problems are due to the fact that the money coming in is not equal to the money going out, it happens that the money going out is greater than the money coming in and since they don't have a way to compensate, they have what to do and say that the withdrawals are stopped for the moment with a problem on the platform, they always look for some excuses, and there it becomes a scam.

Most people don't read the rules or ToS that exist in every casino, making many break them unintentionally. Those who accidentally broke the rules tried to complain to the customer support team and after being explained, they still didn't want to understand why they were at fault themselves.

That's why we try to always follow every rule in every casino so we can find out which casino we can use well. If we can do that, we can avoid the problems driving us crazy after gambling in that casino.

Reading the rules and regulations may seems to be most annoying or boring thing, a gambler faces in an online gambling casino. However it is equally important to read the rules so avoid any unexpected thing or surprise in the future from the casino. Most of the time we dispute with casino and later found out it was already mentioned in terms and services.


At which casino do you play where the withdrawals are delayed? There are many trusted casinos where you will get instant withdrawals.
I think if delayed withdrawals are a major problem for you, better change the casino. However, before playing at any other casino you need to see the reviews and what they say about withdrawals.

Exactly. Reading the ToS and making sure to understand your rights and duties is necessary if you want to avoid getting in trouble with the service provider (casinos in this case). As they say "ignorance of the law is not an excuse", but honestly speaking: how many gamblers does actually read the ToS?
Personally I focus only on parts related to kyc policies and restricted jurisdictions.

Having an automated robot reply system is kinda annoying to be sincere because when you need a solution onna particular aspect with gambling that requires a prompt response then comes a bot replying you with an inaccurate and twisting kind of response that is not on point, just as you've said it, they could actually take good advantage of those beautiful time by employing customer service representative to admit to gamblers request than playing intelligent with a bot response.

That's what I think too. I'm surprised this sentence wasn't criticized more here. It's only the animation, like you rightly said, what needs to be finished. Your big win is not going anywhere, it's yours.

I remember once my computer crashed  when I was playing slots, and right after that I was distracted by something, and then when I turned my comp on again, I forgot about the slot game. And only on the next day, when I started playing the same slot I saw the animation that should be there when clisked "SPIN" many hours ago.

I will admit that I dislike this very much not only in casinos but in many other business too, while a bot can indeed solve the majority of the most common issues a customer may be facing, there are also many instances in which you need the help of a human, so having to go through the bot at first can be a very infuriating experience, and if you have to do this several times before you can contact a human then by the point that you can do so it is understandable that you are going to be tired already of explaining the same problem over and over again.

Well, I understand you perfectly, as a player you are so involved in your games at that moment, and you have a problem as it is, it is obvious that anyone will be very upset, but this serves so that all the casinos come here and They manage to see the suggestions that all players like in order to improve the attention in their casino, something like that bothers me too, as well as it bothers me when one goes to make a withdrawal and they say that it is a manual withdrawal, of course This is not the case with the most trusted and reputable casinos, somehow they have all those things out of the way and offer the best support and everything.


Well, it should be noted that when a casino has bots to provide support, it is something in very bad taste, especially when after that bad experience one has to send an email and wait until they read it and give a response, I think that is something very annoying. , I admire casinos that are like bitcasino.io,. stake.com that 24 hours a day there are service agents who are willing to help and they are 1005 human, and if they don't know something they can quickly escalate to the corresponding instance to be able to issue a judgment on the problem, I think that's what it's all about, if all the Casino did that, I think the competition would be much tougher.

The use of bots is not bad, although there is something that could also be very annoying and that in games it is infested with bots in a chat, that is something that bothers me and usually happens, bots that act like humans.

There's to much condition of how gamblers can abuse the casino, that's why they give a complete explanation about their rules and not in brief explanation. Because when they only give a generic rules, usually there's a different perception and this would make the problem in grey area where the casino isn't actually correct and the gambler isn't actually wrong.

Usually this kind happen on live support, you should contact them on their email, if you still receive bot replied on your mail, this mean there's no representative on that's casino.

That's exactly what it is.  I think, in fact, everyone is infuriated by bot answers in any use case for sappors.  And when it comes to some kind of failure in the course of gambling, especially if you have a lucky streak and you yourself guess about it.  That's when the bot-answers definitely infuriate extremely much.  And a person can even start feverishly clicking all the questions from the bot. 
And it can even end with "beating dishes in the kitchen" :(

I agree that this is would be much better if there's a poll for this kind of topic being discussed. Personally, I don't think there is something that really drive me crazy in an online casino as my goal is to only have fun gambling instead of wanting to win huge amount or decent amount. I am sure you know that gambling in gambling sites such as casino is about luck which is if you are lucky then you won if you are not lucky then you always lose which is what happen most to gamblers though you can say what about those who won very huge amount, well they are the ones I said who are very lucky to be able to win that kind of amount.

The casino rules are not very complicated to understand. If you try to read and follow them, you should not encounter any problems. And yes, the casinos give a full explanation of their rules and if you feel unclear about the rules, you can email customer service or even use live chat with one of the support teams to understand them well. Both casinos and gamblers have different understandings and since we want to gamble at that casino, we should try to understand the rules because that is their business and we want to be there and follow the rules.

There are a lot of issues that drive me crazy with an online casino like

1) Lagging: It is common in new websites and apps and is a big no for me. I simply exhaust the added funds and say goodbye to such a casino. When you are playing on a reputed and aged casino, you can be sure that this problem will not occur. To enjoy different types of games in an online casino, it is important to have a pleasant experience first without any interruptions.

2) Delay in withdrawals: Some exchanges cause delay in withdrawal giving different types of excuses as their reason. Like some exchanges will ask for KYC even for small amount withdrawal which is completely unnecessary. These type of exchanges do not succeed in long run as people post their negative reviews against them online.

Meet a stupid player in my tables.

If you playing "Blackjack" at least everyone are gonna to play with other people, while you're playing on public table not private. The most things made me mad while some stupid user who don't really know "Basic Strategy" of Blackjack.

Example:
Dealer : 4-6
Then some random dude, hitting 12/13 or maybe higher number while we all know is a stand-due dealer has a bust card. The dealer should getting busted, but since that player hitting and getting the high card make the dealer win.

Another things, dealer have 10 but this player stand on 13,14,15 or 16.

Sometimes not having a demo play pisses me of :P  But it doesn't really matter a lot.
I would be annoyed if the casino will hold the funds without having any reason that makes sense. Luckily, I'm happy that I have no experience with that. All of my withdrawal requests are processed and confirmed within minutes, that one is a huge plus factor.
Giveaways, of course, codes, contests, etc.

You have good luck, I have had to go through that bad moment, and it is something that is very stressful, I do not wish it on anyone, while you are with the support they assure you that in 24 hours they will solve you, 24 hours pass and nothing happens, that's very annoying, that happened to me only 1 time and I don't want it to happen to me again, but that happened through a casino that was new, with casinos that are of very high reputation things like that don't happen, quite the opposite , are casinos that ensure all transactions for their players. The professionalism of a site can be measured in this way and that is what I like about gambling, I would like to have a lot of money to play big, just like the whales do.

This is why we are here to drop some experience about some certain casinos which would always refuse to pay customers there funds. There many things that do annoyed me about some crypto casino which is an attempt to scam. It is really painful to play a games and make winnings and finally the  casino decided not to pay. This is where many things goes wrong because this will alway tarnish the image of the casino and other gamblers that might be using the casino for long might be scared of keep their funds to avoid been scammed.

It is important that if at some point we do not have a clear understanding about a rule a casino has in place that we ask for clarification, as a great deal of the time many of the complains casinos receive are about a misunderstanding between what the players interpret a rule means and the way the casino actually applies the rule, if more gamblers did this I think a great deal of the complains against the casinos will disappear almost instantaneously.

Here are my complains about online gambling websites and I am not happy about them.


1) There is no reimbursement when hacks takes place.
2) KYC is forced on users when they win big amount of money.
3) Try to add games that aren't all about getting lucky, add games that are about how skilful one is.

This looks very familiar to some of the hurdles I have gone through with some of these bookies and casinos out there. But being more sports aligned I hate it when the bookies take several hours to payout a ticket which I feel is mearnt to frustrate the player so as to make the player play with emotions. Other factors that drive me crazy is not asking for kyc when depositing funds but when time to withdraw funds comes you are made to go through the process of KYC... honestly this is some kind of blackmail which is a bad practice done by most of these casinos/sportsbooks.

Yes, you are right. Thus, we will not be in trouble as long as we play gambling. The rules in the casino are sometimes confusing, especially if we don't seek further information from the casino representative or use or otherwise. And most of it is about misunderstandings between the players. But I'm sure a reputable casino will explain the rules to players who don't understand certain points in more detail. This is where we have to actively ask about things we don't understand so there will be no problems later.

1) We rarely saw a platform who offer reimbursement so why will you expect one in a crypto casino? But crypto casinos are now rarely being hacked so don't worry.

2) Not all crypto casinos are like this but for you to be sure, you better be reading the terms and conditions of each casino that you are playing.

3) I am not sure if this one is a recommendation or you just hate games which are based on skills, but why? Does that mean you are not skill enough and you don't want to think hard? But fine because I sometimes don't like to think too much either. Gambling is supposed to be having fun anyway and not about stressing one self because we are already stressed the whole day from working.

I was about to say this, yeah, we haven't heard casinos being hacked, maybe exploited or something specially in the early days.


Case to case basis, although it seems that every services that will involved crypto now will have to pass certain KYC


There are casinos that are also focus on skill base game like Poker. But definitely luck based games will take it over. Just like what we have seen in land base casinos. 70% of them have slot machines because that's where the money is coming from.

In general, companies try to make their rules as clear as possible and avoid any terms that may cause confusion. But it's always recommended to contact the support and ask for clarification if you have any questions.
According to my experience, following common sense is more than enough to avoid getting banned. You don't even need to read all the ToS. For example, if the casino offer bonuses then you should not abuse it by creating multiple accounts.. If gambling is restricted in your country then you should not use a VPN to access the casino...

slow withdrawals and have to send documents complete KYC, that's usually what many gamblers feel when they want to withdraw their money from casino sites, sometimes something easy is always made difficult really drives us crazy

Something like this is ok to experience because demo will help channel gamblers experience to the right expected way they would have wanted to, but most times this comes in forms of ads that can also be annoying whereby users may find the contents uninteresting.


Casinos don't normally denies gamblers access to their account except if the law is breached or been suspected for unusual acts, this is mostly the gamblers fault if you find out at the end.

Of course we will be annoyed that our funds are being held for no apparent reason but this usually happens to big wins but for normal wins like that we will not have this period especially without reason to hold funds in the account.
We chose a casino with an automatic and not manual withdrawal process this is a little boring if we have to wait a long time, because we are small gamblers so we won't feel any problems except for small things that can be solved via live chat.

Anything that is out of the usual could definitely turn me crazy if there isn't a response very quickly to it. It's a simple thing, I deposit my money, I pick a game, I gamble there, and if I win then I withdraw (which I usually don't even do and come back a day later to keep gambling) and then I keep redepositing and keep gambling. If there is a problem in any of these positions and something happens, then I end up going crazy about it because I am not even doing anything weird, it's the most common thing you could see in a casino. Usually its a dev problem, and it takes a long to fix it, I can understand that but keep me posted hourly in order to make me feel better about it, if you tell me "we will take a look at it" and don't respond for over 24 hours, that's just bad business.

The thing that bothers me the most is when Casinos have all sort of impositions for us to withdraw our money. I also do not like those promotions that they usually have that have thousands of requirements to meet before we can actually withdraw something.

I understand that Casinos need to protect against people who prey on promotions but they should at least make the process easier for a normal player to collect his winnings

Many people next search mistake and research mistake is supposed to be corrected because some people don't read the tense and the condition of new platform before they carry on any action or any investment or project they want to do or bet they want to deposit in a particular platform so that is why when it goes wrong to them they will start lamenting and negatively why the instruction has already been given so I think what you said is one of the things that bring a setback or problem to wards investment

You can always choose to not participate in the promotions you don't like. I agree, sometimes it's not worth it, but the other times you can see some very good promos on the same platform. My theory regarding the ones we consider "bad" is that we happen to be very unlucky during our wagering. But don't forget that there are always people who win even more during wagering. Also, they enjoy playing anyway. So if they get nothing to withdraw from a promo, they still don't regret their participation.

The very casino you are promoting in your signature and also I am doing the same has some of the best promotions available which sometimes are not run directly by them and are run for example by the slot provider,like Pragmatic is doing,rewarding and sharing 100.000 dollars monthly to the players with the most points by playing selected games,this has no additional requirement,just climb the leaderboard and wait for the price to be shared,of course one needs a lot of time playing their games but their games are also famous for the huge wins they offer sometimes even in the base game.

For all other promotions,the ones who asks requirements by our side we are free to not join them and mind our own business.

I agree that such wrong impressions can create negative thoughts regarding the casino.
But it's also up to us to have complete information and research on any casino before registering.

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We must first confirm whether there are any existing issues with that particular site.
Then, based on the expert opinion and user experience, we can make a better choice and avoid such an issue.

Really it seen that big withdrawal is a problem casino gamblers are facing. They are denied to withdraw their wins even though when they have been asked to do KYC yet they cannot withdraw, there are some times that the casino company even block the account. Not really that is poor visual appearance but some casinos are deliberately doing it. All the casinos that are doing this are fraudulent casinos. When a gambler wins a bet or a game and the person could not meet up the demanded things in platform tell the person the things to do then if the person provide those things then pay the person.

Waiting for that long will really drive us crazy where in fact, they don’t give us problems when depositing but when we withdraw funds, seems like they intend to create some problems because they didn’t want us to withdraw our funds. If they can’t solve a simple problem like that, then most likely they will not be reliable enough when certain high rollers end up winning such a huge amount. That will be a very big mess then.

Issues like KYC is never that big because in the long run, all centralized casinos will obviously require KYC to be compulsory, so there’s no escaping from it really. But when it comes to withdrawals, I think that will be a big issue especially if the company itself is neglecting your concern, and it takes long hours of waiting before your problem gets attended.

This is something that also bothers me, it is easy for some people to dismiss this as something that is not really that important, however if a casino cannot deal with something simple and they need so much time to give you an answer then how are they doing to deal with a difficult situation when it happens? They will take weeks to resolve that issue and that is simply too long of a time to wait, especially if you happened to win a big amount at the casino, and even if things were to evolve in your favor I doubt many people will be interested in keep playing at a casino that took so much time to solve such an issue.

I see KYC as a tools to prevent customers from hackers that might to choose to take over another persons account. If their is no KYC to know whether it is the original person that is operating the account, this might lead to bigger loses to customers with bigger accusations to the casino. Because of this reasons many casinos do ask for little KYC to prevent this kind of senerio from happening. There are other things apart form this that could be customers not satisfied about what they get or experienced from a casino.