Bitcoin Forum

Have you check the profile link under trust? There is still unresolved scam accusation against them so why did you still gamble on this site even though it's already tagged with negative trust?

I think it would be better if you publicly post all screenshots as your proof because I see one of the scam accusations against them has been resolved by posting all proof including screenshots.
Don't expect much if your case can be resolved since they already have a bad reputation here.

Have you check the profile link under trust? There is still unresolved scam accusation against them so why did you still gamble on this site even though it's already tagged with negative trust?

I think it would be better if you publicly post all screenshots as your proof because I see one of the scam accusations against them has been resolved by posting all proof including screenshots.
Don't expect much if your case can be resolved since they already have a bad reputation here.

Hi, yes, may be, it is my fault. I saw good welcome bonus deal and tryed to play without any check. Only when i get scammed i try to find any information

our email conversation:

After deep investigation we identified your account directly rekated with several accounts farming deposit bonuses, this approach is strongly against our bonus policy, as a result your account has been banned and bonus canceled;

Hi, i see you declined withdraw and ask for selfie. I provide it.

The scam accusation that yahoo tag him is already resolved since the victim itself confirmed that he already get the money and also the reference topic for the scam accusation is already changed to resolved title.

The only issue was the resolution on this issue is very questionable because the OP suddenly change of heart probably he was offered a deal to get out his money.

The scam accusation that yahoo tag him is already resolved since the victim itself confirmed that he already get the money and also the reference topic for the scam accusation is already changed to resolved title.

The only issue was the resolution on this issue is very questionable because the OP suddenly change of heart probably he was offered a deal to get out his money.

Yes, it was resolved but they don't post publicly how it was resolved so there is no clear statement that's why you still need to be careful or instead don't ever use their service again. There are other trusted casinos in our gambling section with high reputations so how did he go and play on that sites? And most of the victims are newbies also it has still active flag that never been resolved until now.

So you claim this is your first and only account and you have never had one before on Wintomato where you have also used welcome and deposit bonuses to your advantage?
Where and how did you create this account?
Do you access it from your home or public IPs?
Personal or shared computers?
Do you use VPN or change your IP for any reasons?
Do you share your home with family or friends who might be gambling on Wintomato?

Even his Bitcointalk account is not genuine; Newly created only for scam acquisition;

Good question but no reply :)

So you claim this is your first and only account and you have never had one before on Wintomato where you have also used welcome and deposit bonuses to your advantage?
Where and how did you create this account?
Do you access it from your home or public IPs?
Personal or shared computers?
Do you use VPN or change your IP for any reasons?
Do you share your home with family or friends who might be gambling on Wintomato?

Hello Dear Bitcoiners,

I'm sorry for the late reply;

This player abused our bonus policy, created multi accounts and was obtaining deposit bonuses; Our deposit bonus is the super generous we really give the players significant gifts;

We we identified common IP addresses (non VPN) and also  device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
Our bonus policy is generous and clear at the same time, we give it only once not 10 times;


Even  his Bitcointalk account is not genuine; Newly created only for scam acquisition;

I'm sorry for the late reply;

We have all relevant proves and ready to provide proves to any legal entity;

I accessed from my mobile internet ip.

Yes, if i try to my put my phone into airplane mode, then go back, ip is changed. May be i have intersection with ip with some player, but if casino see that player has same ip liek other, why they do not ask for kyc to get bonus, i do not give bonus for such players, you know population of Ukraine? How much people can play from my country and have same mobile provider. I do not know data, but i think that 1/4 of my city citizens using Lifecell provider, like in other Ukraine territory. But casino said that device was same, it is total fake. So now i see that casino find reaason why to to pay winning, and confiscate deposit.

Thank you. I already made complaint at askgamlers. I will make on other site which you sent. Thanks for help

Thank you. I already made complaint at askgamlers. I will make on other site which you sent. Thanks for help

Have you submitted your complaint on Askgamlers or Casino Guru website? I have found a complaint about your issue on Casino Guru website: Wintomato Casino - Player has been accused of opening multiple accounts. (https://casino.guru/wintomato-casino-player-has-been-accused-of-opening-1)

BTW, Wintomato team has suspected you as an abuser with multiple accounts and blocked your account. Did they also seize your deposited fund? Probably they won't disclose any evidence in the public forum. The Casino Guru team has taken steps to resolve the issue. Don't forget to provide the final update of their decision here.

~snip~

When i tryed to withdrawmoney, they asked KYC, i pass KYC, then casino blocked me

The casino asks for a selfie for verification. I hang and then block, the funds were taken away.

I just went to check the thread on Casino Guru, the last two posts are still awaiting moderation and validation.

I hope OP can get his funds back, if it is indeed proven that he did not abuse the welcome bonus system.

From my point of view Wintomato has a rather vague way of communicating, extremely condescending with OP. And even if OP is a bonus abuser and they can prove it, in my opinion it's always better to keep your distance from such a casino manager, who takes days to respond, and once he deigns to respond is condescending.

We have so much choices and opportunities to play online with cryptos, I'll prefer safe and recognized websites. Too much suspicions and lack of reactivity from their team, even if they are not scamming OP in reality, I think we can find better places to gamble anyway.

Now casino do not answer at casino guru site.
More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.
I will post here, what casino guru site will decide.

Now casino do not answer at casino guru site.
More that 3 days passed but they can not sent any evidence to casino guru site manager Bratislav.

Yes please, keep us informed ! I am very curious about the ending of your dispute with them.

Casino do not repied and can not sent evidence. Seven days already passed.

Casino do not repied and can not sent evidence. Seven days already passed.

Hi, yes, may be, it is my fault. I saw good welcome bonus deal and tryed to play without any check. Only when i get scammed i try to find any information

Hello Dear Bitcoiners,

I'm sorry for the late reply;

This player abused our bonus policy, created multi accounts and was obtaining deposit bonuses; Our deposit bonus is the super generous we really give the players significant gifts;

We we identified common IP addresses (non VPN) and also  device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
Our bonus policy is generous and clear at the same time, we give it only once not 10 times;
snip

Yeah doesn't smell good for your money OP, sorry for your loss.

I will wait the 4d left by principle and leave some negative trust to the casino operator, hopefully it could stop someone to send money there in the future, hope it could avoid to risk his money to at least one person. Unfortunately I don't know what we can do other than that  :-\

Their lack of communication is really disgusting, you are the player, they are supposed to be the professionals, and they really, really don't act like professionnals

It seems no update on the case yet.

Don't always believe all these scam accusations coming from forum accounts. I used to take these seriously and used to think the sportsbooks and casinos are the bad actors but in many cases it became obvious that sportsbooks and casinos are in fact the victim of these abusers. They found an easy way to come here in the community, put pressure with the help of forum members and perform their dirty job.

A sportsbook who is spending thousands of dollars in marketing to get clients, it makes no sense for them to scam someone for $4k or even $40k. A decent size casino and sportsbook spend more money than this in a single day.

I somewhat agree, but don't forget, those marketing investments need to be financed somehow. ;)
If the casino refuses to discuss the case publicly and goes through a mediator that decides against them, that's the only proof we have that they are wrong. Same thing if the mediator sides with the casino. Since they won't share any information publicly in 99% of the cases, there is no other way.

The mediation business is trust business. Once they build a reputation then they can start manipulating cases to benefit their business too. In a case between a regular client and a casino which has good relation with the mediator [he supposed to have, because mediation is his business], I do not see how the mediator will not be biased too.

[...]
I agree with you here. The Mediation business is a trust business, and there is no guarantee that they won't sell their reputation. Once they build some reputation, Players used to trust them. What if they build a good relationship with the casino company and manipulate the report? There is no guarantee that they won't do that. I already suspect a mediation service of doing such. I can give you an example; the rest is up to you. You can judge by watching the pattern of how they do it.

A few months ago, A guy created a scam accusation against PlayBetr and Betcoin. Then the guy filed a complaint, and they chose a mediation service which was thepogg.com. The complaint thread is here: https://thepogg.com/complaint/playbetr-non-payment/ (https://thepogg.com/complaint/playbetr-non-payment/). The result was in favor of the casino. If you see the comment section, You will see only thepogg.com commented on this case, and The Guy who filed the complaint could not write his comment. The Casino itself didn't write anything as well. At first, the casino accuses the player is guilty of fraudulent actions in Sportsbetting. But, Thepogg.com said the player is guilty of multiple accounts.

I am not saying they Manipulated the result. But, It was my assumption based on the case.

What happens after my complaint has been accepted?

Once your complaint has been accepted, and you have provided any additional information that we have requested, we will contact the operator and look to engage a dialogue regarding your issue.
 
At this stage, the only people that can access your complaint file are yourself and our ADR Official. While we are aware that other online gambling communities take a different approach, our complaint management process is managed privately. It is our professional opinion that this provides the greatest possible chance of a successful resolution. Only at the point where we give a ruling on a complaint issue will the file be published to allow other parties to see it. Even at this stage certain information – personal information primarily – will be redacted.
 
When we have an update for you this will be posted on your complaint thread. If you want to add additional information to your complaint or respond to a message we have sent, this is the place to do it. To access your complaint file you will need to log in and then go to the ‘All Complaints’ page where your complaint file will be shown at the top of the page as ‘In progress’.

So what secret?

Very simple example is 1xteb. Their reputation on the forum is now below -71°C, as cold as Yakutia but look at all TV channels around the world, big football leagues everywhere you will see they are promoting the service. Advertisers give a zero fuck to it.

No reply? Wintomato ignored Casino Guru theme. No any answer.
Too much people here try to say that i am abuser or some cheater or another reason. But what we can see? Wintomato ignore and do not answer anything!!! https://kazinoazov.net/wintomato-casino-igroka-obvinili-v-otkritii-neskolkih-1
Everyone can check this Casino Guru forum and check the situation. Casino Guru try to contact casino, but scammers do not answer.

You seem to only be concerned about what is said by casino guru. You have been given multiple replies by the casino but you have not said anything about their accusations? Kinda puzzling IMO.

[...]

We we identified common IP addresses (non VPN) and also  device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
[...]

P.S. We did not take the entire balance but only the bonus amount and bonus related profit; With this payer there are solid evidence of multi account creation, IP and Finger Print cross match; So we have full legit and moral right to cancel the bonus; As our bonus is very generous the users should not use it unethically by creating new account for every new deposits;

I will answer your questions one by one. No one from my family registered there. I don’t know about the neighbors, but it’s very unlikely that they could register there, we will also have different IPs with them, they can’t connect to the Internet that my phone distributes. I already wrote about IP, IP is given to me by a telephone provider. Of course, someone from my country may have played in this casino, but definitely not from my device, not from my apartment, and did not replenish the balance with my wallet. I transfer crypto from my wallet, no one has access to it. There can be no intersections on the device, mail or my wallet, that's for sure. About KYC. The casinos canceled my first entry and asked for a selfie with a text that they accepted. I uploaded this selfie to you in the document, you can make sure.

[...]
Wintomato pmed me last time they were active(almost 3 weeks ago). They were concerned about the neg tag I had on them, not this case. I changed my tag to a neutral in hopes that they would be solving this issue 1 way or another. The issue I tagged them for had been solved. Looks like they have just disappeared instead???

wintomato ignored to answer. complaint closed like unresolved. hope casino guru will make desicion to put bad marks to this casino

They did.

The complaint closed marked as unresolved and thus lower the rating of the casino on their platform. The mediator also set a black point. Not sure what that is, but I am assuming that's like penalty score. The next step you can do if you want to proceed with the case is --as suggested by CG-- to file a formal complaint to their license provider, gaming-curacao (https://www.gaming-curacao.com/).

https://i.ibb.co/JdTJskq/the-verdict.jpg (https://imgbb.com/)

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

I understand correctly you're saying that after the final verdict by CG and the decision to escalate the case to their licensor, gaming-curacao, wintomato conceded and admitted their mistake and paid your winning in full? If so, congratulation. It might be wise to edit the opening post and its title stating that the case is solved.

However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative.

I understand correctly you're saying that after the final verdict by CG and the decision to escalate the case to their licensor, gaming-curacao, wintomato conceded and admitted their mistake and paid your winning in full? If so, congratulation. It might be wise to edit the opening post and its title stating that the case is solved.

However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative.

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

If you are able to withdraw your winning funds then this complaint will be considered resolved. So now you should change the title of this thread to Solved. And share your experience with this casino so that other gamblers can benefit from knowing about this casino in advance.