WINTOMATO.com scam 4300 usdt, aftter 2 months resolved

[holydarkness]

[...]
I agree with you here. The Mediation business is a trust business, and there is no guarantee that they won't sell their reputation. Once they build some reputation, Players used to trust them. What if they build a good relationship with the casino company and manipulate the report? There is no guarantee that they won't do that. I already suspect a mediation service of doing such. I can give you an example; the rest is up to you. You can judge by watching the pattern of how they do it.

A few months ago, A guy created a scam accusation against PlayBetr and Betcoin. Then the guy filed a complaint, and they chose a mediation service which was thepogg.com. The complaint thread is here: https://thepogg.com/complaint/playbetr-non-payment/. The result was in favor of the casino. If you see the comment section, You will see only thepogg.com commented on this case, and The Guy who filed the complaint could not write his comment. The Casino itself didn't write anything as well. At first, the casino accuses the player is guilty of fraudulent actions in Sportsbetting. But, Thepogg.com said the player is guilty of multiple accounts.

I am not saying they Manipulated the result. But, It was my assumption based on the case.

I'm taking a risk of derailing this thread and posting something out of topic here, but... regarding Thepogg, you'll probably want to familiarize yourself with their approach on ADR, as already explained here

What happens after my complaint has been accepted?

Once your complaint has been accepted, and you have provided any additional information that we have requested, we will contact the operator and look to engage a dialogue regarding your issue.
 
At this stage, the only people that can access your complaint file are yourself and our ADR Official. While we are aware that other online gambling communities take a different approach, our complaint management process is managed privately. It is our professional opinion that this provides the greatest possible chance of a successful resolution. Only at the point where we give a ruling on a complaint issue will the file be published to allow other parties to see it. Even at this stage certain information – personal information primarily – will be redacted.
 
When we have an update for you this will be posted on your complaint thread. If you want to add additional information to your complaint or respond to a message we have sent, this is the place to do it. To access your complaint file you will need to log in and then go to the ‘All Complaints’ page where your complaint file will be shown at the top of the page as ‘In progress’.

That said, it doesn't necessarily means I'm against the idea that arbitrator can be biased. Having a third party arbitrator to resolve a dispute has their own merit, namely both conflicting parties can submit private-natured evidences that otherwise shouldn't be shared on this forum. But, one of the downside of an arbitrator, IMO, is that the case is handled and overseen by one person, which would pose to certain degree of the arbitrator misses one or two key points, be it deliberate or not.

[1714673343]

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[1714673343]

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[1714673343]

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[Pmalek]

So what secret?

If I tell you how I found out that you are lying and cheating, I am showing you the mistakes you made. You now know what you need to correct and change to cheat and lie better. But it's not only you. Anyone reading (including other cheaters) can learn from your mistakes and do it differently. I agree with you that it's a complicated subject. But we still can't expect public trials just because we as a community believe in different standards regarding transparency. The real business world is far less transparent.

[BitcoinGirl.Club]

The real business world is far less transparent.

I will give that to you. True. In the forum we are only pulling the legs of the projects that are advertising their service here. They are using the traffic but they are risking their reputation with us too.

Very simple example is 1xteb. Their reputation on the forum is now below -71°C, as cold as Yakutia but look at all TV channels around the world, big football leagues everywhere you will see they are promoting the service. Advertisers give a zero fuck to it. In our area they are scam but in their area they are a licensed legal business. The transparency is their license.

[Pmalek]

Very simple example is 1xteb. Their reputation on the forum is now below -71°C, as cold as Yakutia but look at all TV channels around the world, big football leagues everywhere you will see they are promoting the service. Advertisers give a zero fuck to it.

Good example. Still, it's worth mentioning that the scams come from 1xBit (the crypto casino/sportsbook), while their sister company 1xBet (fiat casino/sportsbook) is a major player in sports worldwide. For example, it's a betting partner of the Italian Serie A. If you visit their official website (https://www.legaseriea.it/en), one of the first things you see is the pop-up to 1xBet after a few seconds.

[dmytro9]

No reply? Wintomato ignored Casino Guru theme. No any answer.
Too much people here try to say that i am abuser or some cheater or another reason. But what we can see? Wintomato ignore and do not answer anything!!! https://kazinoazov.net/wintomato-casino-igroka-obvinili-v-otkritii-neskolkih-1
Everyone can check this Casino Guru forum and check the situation. Casino Guru try to contact casino, but scammers do not answer.

[yahoo62278]

No reply? Wintomato ignored Casino Guru theme. No any answer.
Too much people here try to say that i am abuser or some cheater or another reason. But what we can see? Wintomato ignore and do not answer anything!!! https://kazinoazov.net/wintomato-casino-igroka-obvinili-v-otkritii-neskolkih-1
Everyone can check this Casino Guru forum and check the situation. Casino Guru try to contact casino, but scammers do not answer.

You seem to only be concerned about what is said by casino guru. You have been given multiple replies by the casino but you have not said anything about their accusations? Kinda puzzling IMO.

[holydarkness]

No reply? [...]

You seem to only be concerned about what is said by casino guru. You have been given multiple replies by the casino but you have not said anything about their accusations? Kinda puzzling IMO.

To be fair, wintomato had previously confident with their findings and were willing to provide the said findings to a third party mediator, but so far their answer was what I quoted below it, no proof or other info provided that could tip the balance of the scale towards them.

[...]

We we identified common IP addresses (non VPN) and also  device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
[...]

P.S. We did not take the entire balance but only the bonus amount and bonus related profit; With this payer there are solid evidence of multi account creation, IP and Finger Print cross match; So we have full legit and moral right to cancel the bonus; As our bonus is very generous the users should not use it unethically by creating new account for every new deposits;

While for replying to their accustion, so far from what I understand, Wintomato inquire about something that can be summarized as similarities on IP address and device fingerprint, which OP had replied here and on CG as below,

I will answer your questions one by one. No one from my family registered there. I don’t know about the neighbors, but it’s very unlikely that they could register there, we will also have different IPs with them, they can’t connect to the Internet that my phone distributes. I already wrote about IP, IP is given to me by a telephone provider. Of course, someone from my country may have played in this casino, but definitely not from my device, not from my apartment, and did not replenish the balance with my wallet. I transfer crypto from my wallet, no one has access to it. There can be no intersections on the device, mail or my wallet, that's for sure. About KYC. The casinos canceled my first entry and asked for a selfie with a text that they accepted. I uploaded this selfie to you in the document, you can make sure.

[yahoo62278]

I will answer your questions one by one. No one from my family registered there. I don’t know about the neighbors, but it’s very unlikely that they could register there, we will also have different IPs with them, they can’t connect to the Internet that my phone distributes. I already wrote about IP, IP is given to me by a telephone provider. Of course, someone from my country may have played in this casino, but definitely not from my device, not from my apartment, and did not replenish the balance with my wallet. I transfer crypto from my wallet, no one has access to it. There can be no intersections on the device, mail or my wallet, that's for sure. About KYC. The casinos canceled my first entry and asked for a selfie with a text that they accepted. I uploaded this selfie to you in the document, you can make sure.

Thank you, I had not checked casino guru I only look at the replies here. The OP and anyone else making an accusation should take that into consideration when opening an accusation and be sure to post all relevant info. If they have replied on other sites, make sure to post that here.

Wintomato pmed me last time they were active(almost 3 weeks ago). They were concerned about the neg tag I had on them, not this case. I changed my tag to a neutral in hopes that they would be solving this issue 1 way or another. The issue I tagged them for had been solved. Looks like they have just disappeared instead???

[holydarkness]

[...]
Wintomato pmed me last time they were active(almost 3 weeks ago). They were concerned about the neg tag I had on them, not this case. I changed my tag to a neutral in hopes that they would be solving this issue 1 way or another. The issue I tagged them for had been solved. Looks like they have just disappeared instead???

Yeah, when I initially contacted their representative to inform them about this case, I actually was hoping they're improving, as they replied to me responsively and immediately came to address the concern here. But that's probably not the case, given they have two open dispute on CG alone, and both were unadressed that CG representative had to extend the deadline by 7 days and 14 days.

[dmytro9]

wintomato ignored to answer. complaint closed like unresolved. hope casino guru will make desicion to put bad marks to this casino

[holydarkness]

wintomato ignored to answer. complaint closed like unresolved. hope casino guru will make desicion to put bad marks to this casino

They did.

The complaint closed marked as unresolved and thus lower the rating of the casino on their platform. The mediator also set a black point. Not sure what that is, but I am assuming that's like penalty score. The next step you can do if you want to proceed with the case is --as suggested by CG-- to file a formal complaint to their license provider, gaming-curacao.

[dmytro9]

wintomato ignored to answer. complaint closed like unresolved. hope casino guru will make desicion to put bad marks to this casino

They did.

The complaint closed marked as unresolved and thus lower the rating of the casino on their platform. The mediator also set a black point. Not sure what that is, but I am assuming that's like penalty score. The next step you can do if you want to proceed with the case is --as suggested by CG-- to file a formal complaint to their license provider, gaming-curacao.

https://i.ibb.co/JdTJskq/the-verdict.jpg

Yes, i will try to write to this email, may be they will help

[dmytro9]

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

[holydarkness]

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

I understand correctly you're saying that after the final verdict by CG and the decision to escalate the case to their licensor, gaming-curacao, wintomato conceded and admitted their mistake and paid your winning in full? If so, congratulation. It might be wise to edit the opening post and its title stating that the case is solved.

However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative.

[wintomato]

For us the fairness is number one priority !

The disputed case had been deeply investigated by advanced expertise team and relevant conclusion made;

[wintomato]

We take all such cases seriously, and made extra deep investigation of the user, ignored automagical authenticator tools and made manual investigation and as a result the bonus amount had been returned to the player;

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

I understand correctly you're saying that after the final verdict by CG and the decision to escalate the case to their licensor, gaming-curacao, wintomato conceded and admitted their mistake and paid your winning in full? If so, congratulation. It might be wise to edit the opening post and its title stating that the case is solved.

However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative.

[wintomato]

After the release of our new upcoming updates you will change it to positive

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

I understand correctly you're saying that after the final verdict by CG and the decision to escalate the case to their licensor, gaming-curacao, wintomato conceded and admitted their mistake and paid your winning in full? If so, congratulation. It might be wise to edit the opening post and its title stating that the case is solved.

However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative.

[ScamViruS]

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

If you are able to withdraw your winning funds then this complaint will be considered resolved. So now you should change the title of this thread to Solved. And share your experience with this casino so that other gamblers can benefit from knowing about this casino in advance.

[dmytro9]

I need to say you.

WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!

good luck for everyone

If you are able to withdraw your winning funds then this complaint will be considered resolved. So now you should change the title of this thread to Solved. And share your experience with this casino so that other gamblers can benefit from knowing about this casino in advance.

yes, i made edit. thanks