Bitcoin Forum

Hello. I want to everyone to know, that this site use fake reason to block gamblers when you are lucky to win. After that dicide to block you, you can not write to live chat, and when i wrote to email, they fully ignore me.

Scam report example:

What happened here. I registred 24 02 and made deposit 0.032 btc without any bonus. I played few slots game and won 0.051. made withdraw, after that i deposited 0.02 btc and got 2nd deposit bonus 75%. After all wager was made, withdraw was about 0.075 btc. support asked me to sent id proof, and adress proof. I sent all this documents and after about 15 hours my acc was blocked, and then i received email that i my documents are fake. Casino fully ignored my, and do not want to resolve this problem and find any way that i can approve that documents are real. I write few emails, how i can make approvment about my documents, but zero answer. Support only copy passte about fake documents.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2569866

Reference Link:
https://bitcointalk.org/index.php?topic=5126117.0

i was scammed for about 0.075 btc
deposit was made in Bitcoins
Proof of Payment:
https://www.blockchain.com/explorer/addresses/btc/bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg
sorry i do not know how to link the payment, but from by crypto wallet you can see transactions 7f54e36f4816cdbe271d4c4f87ab8bd155f88812566df0d181dc179faf7e6905 and bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg


I hope that casino will answer here, because now i have full ignore with emails. can not write to live chat, and casino do not do nothing to get this situation resolved. and do not give me chanse to approve that my id document(passport) is real. If they continue to do this way we need to understand that site is SCAM.

Why do you use a casino that you have not researched about? Past reviews alone from this forum would have deterred you from using them.

Look at this


I doubt that will work. They decided to ignore complaints here too  ;D

Sorry for what happened to you, I hope that Coinbox1 (https://bitcointalk.org/index.php?action=profile;u=2569866) will come here to clarify and solve your problem, he is last active today or you can send him a private message.

There is a question for you:
Have you tried to use any Photoshop software to modify your passport? If the answer is no
Then any representative of Trustdice should ask you for a selfie while you hold a passport or a recorded video clip of you. because what they indicated to you that the documents are fake without giving more details is totally unfair.

It is worth noting that there is one of the new complaints on Trustpilot (https://www.trustpilot.com/review/trustdice.win) from one of their clients who faced the same problem as you about fake documents, and they explained that their risk department reviewed his documents, but they also did not clarify more details, just copying and pasting their terms without any clarifications or procedures they ask or take from the client so that they make the right decision.

https://i.imgur.com/zXZ1eog.png

The casino's representative, Coinbox1, will surely not reply to you in your scam accusation thread. He already made the mistake (in his eyes) to engage this community in a discussion and made a fool out of himself. After that, they changed their internal policies and decided not to communicate with this community.

It's impossible to determine if you were cheated by them or if you tried to submit fake KYC data based on the few sentences you wrote in the OP. Theoretically, everything you said can be true, but it can also be a lie. Trustdice will communicate with 3rd-party mediators like AskGamblers or Casino.Guru. My suggestion is compile all the evidence you have against them and begin a complaint process. If they accept your case, post the links to the discussions here so everyone can follow the development.

Yes, i already made compliant at casino guru site, here is a link: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
Of course i want to approve that i have real documents, but casino do not want to go something. From casino site now is total ignore.
About mystake  that i started to play there, of course, it is 100 % my mistake!

I can see that the ball is already rolling. TrustDice is active in that complaint thread. They claim your documents are forgeries. And 4 days ago they apparently sent the proof to the agent that handles your case. You need to wait for that Nick guy to post his opinion. 

They don't need to talk to you anymore. The communication now goes through the 3rd-party mediator. What's that post about the casino sending you $24.50? Is that to your personal wallet or the casino wallet? My understanding is that your casino account is blocked, as in banned. Can you still log in to it? 

they sent 25$ like some refund, account is locked now. Yes i wait for casino guru. but want to write everywhere about this. Because this is total trash. Really funny to say that passport is fake after receiving one photo...

Is there an explanation sent by email or any ways of communication that imformed you where the 25$ is calculated from? If they refunded your initial deposit, 0.032BTC, it should be 650usd-ish, not 25.

I would agree with pmalek, as you've escalated the issue to an arbitrator, we are now have to wait and respect their decision. Meanwhile, albon's suggestion seems made quite a sense; if you don't mind, providing a video evidence to CasinoGuru --not here-- of you holding your passport might works in your favor, as it'll be more believable that you didn't tamper with your documents through editing --unless you're a certified professional CGI creator.

Yeah, that makes sense. Just make sure you send it via email to the email address the agent gives you and not publicly on their forum. Additionally, the video should show both your passport/ID and your face so that they can see it's you holding your own documents. Suggest it in your casino.guru thread and see what they say about it.

You can't expect newbies to do that regardless the free information available online, which is very unfortunate. A simple "company_name review" on google will give lot of details regarding the experience of others using the service.

Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.

Perhaps he will learn from the trustdice experience to be a little more vigilant next time when it comes to both online and offline services.

Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.

I've been watching it quite a while, here (https://casino.guru/trustdice-casino-the-player-s-account-got-blocked)

It's been under "waiting for approval" for a few days while CG's representative is reviewing the evidences provided by OP, as they'll only publish the replies from both parties once they're sure there's nothing privacy-sensitive contained on the posts. I guess they're checking the allegedly tampered documents, hence the very long delay.

It's already 6 days, yet no after update posted.
The question is, how they will validate that the sent documents are fake or not? It's in digital form either image or video type or whatever it is, theres still no way to prove that it is fake or not. Unless they have the physical true copy or the actual docs for checking. Or it is obvious edited by looking the image metadata or its actual looks which is easy to check and will not take so much time like 5 days.

---

Edit: Fixed lol. Thanks @holydarkness

fixing your quote pyramid

I think a video type of documentation is harder to be forged, thus gives more reliability upon being original, unless OP is somewhat --like I previously said-- an professional video editor. But if that's also proven to be quite difficult to be verified, I think OP can --if they would-- ask for video conference. I would boldly presume video editing is damn near difficult during live feeds, and if the passport in their country works as how mine works, they will have holograms and other security measures that'll rather hard to be forged --as in OP printed a fake passport and hold it during the video conference-- thus authenticating it and OP's credibility would be easier.

And looking at the thread on CG, I think it's less to the representative took a long time to verify the documents and more to because OP send several new evidences. If you look closely, OP uploaded another posts that --as per this post was made-- were kept as private for review  three days ago and six hours ago,

https://i.ibb.co/nLj2cdz/update.jpg (https://ibb.co/fxHRp64)

This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.

I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the case

They did. CG's representative finally made OP's replies available for public. Their position so far is that TD sent them the allegedly edited passport, which the arbitrator verified to be true, and they're now offering OP to upload another picture of their passport to double check from both sides.

https://i.ibb.co/jkMTkvd/passport-requested.jpg (https://imgbb.com/)

OP, alol1986, if you're really the side being wronged on this case and your KYC is real. I think this is the chance where you cou offer to send video evidence alongside the new picture as requested by Nikolas.

---

Edit: I just realized from glancing at TD's ANN thread that OP also simultaneously opened a ticket to AskGamblers (https://www.askgamblers.com/casino-complaints/trustdice-casino-trustdice-confiscate-winning), which TD announced as clear based on the verdict given by AG's representative upon checking evidences given by TD.

I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.

I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.

I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?

Up to this point where this post was made, only AG gave the final verdict that OP submitted a photoshopped KYC document. Their case on CG is still open as CG's representative asked for OP's side of proof after verifying that the submitted docs from TD is indeed manipulated, to be sure that they've verified evidences from both side and both side were given equal treatment, just in case something happened like what logfiles concerned (https://bitcointalk.org/index.php?topic=5444374.msg61925477#msg61925477).

OP has submitted 6 evidences to support his claim and is currently under CG's verification. Only after CG get through these submitted evidences and give their verdict that we can say for sure what really happened.

---

I've been crossed path with Stalker22 on this sub-board numerous times, I am quite confident and can assure you he's not paid or siding with TD or any sides, just slightly misunderstood your case.

Talking about "misunderstood" and "confident" in the same sentence, unfortunately --or hillariously-- I have another one coming: I am quite confident that I misunderstood your reply quoted above.

To clarify, you're not saying that you are not the one who filed this complaint (https://www.askgamblers.com/casino-complaints/trustdice-casino-trustdice-confiscate-winning) under username "juz62" on AG, and instead you tried to say that you didn't get a chance to give your side of evidences on the complaint on AG?

I can assure you that TrustDice did not pay me to make this post. However, if you choose not to believe me, that is within your rights.

at casino guru topick TRUSTDICE SCAM CASINO MANAGER answered:

Hello Nick,



I'd like to highlight that the act of providing fraudulent documents itself violates our T&C. Any documents the player later provides, regardless of their legitimacy, will not change this violation.



3.9 We have the right to carry out "KYC" (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.



If you have any questions about the evidence and analysis we provided, please feel free to let us know.



Thank you.

TrustDice Team



So, now they say that i provided "edited" photo. Like that said i edited it without any reason, just edited. But now when i provide photo of same document but NOT EDITED :d now i already VIOLATED THEIR RULES> JUST THINK WHAT ABSURD WRITE THIS SCAM CASINO

Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam

I provided same document for casino guru and for TrustDice casino. But casino want to see fact which they created. I have real document and do not have any reason to edit any photo. TrustDice should be recognized as scammers who are trying to blame the player for gaining benefits and not paying winnings.

I understand correctly that CG has not made their decision yet and still verifying the photos and video? If it is, then I think the best all of us can do now is wait for their findings and see what their final decision is. Though --judging from their reply which you copied from CG above-- TD's representative seemed wouldn't care about the findings and still persist on their initial decision, suppose you shared the truth here and the evidences you give are verified by CG to be original and raw --i.e.: TD somewhat tampered the evidences themselves to win the case-- the verdict would still be shown on CG's page for anyone to see and help them consider the platform.

Yes, i wait for casino guru revies of this situation. But trust dice scam casino say that ASKGAMLERS where i do not given this situation and casino guru already made desition that i sent wrong documents. They lie everywhere.

Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION.
Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
So now my words became facts.

So they now do what you to do this procedure. Do you think you will be able to do it?

https://talkimg.com/images/2023/07/19/ZWkxG.png

This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.

I gave the legalization process document a read, the procedure for said verification is quite... not simple, at least not as simple as directly verifying the validity of the document by directly video conferencing with TD's representative. OP has to get an appointment online with a nominated notary selected by the govt based on their region, prepare a device and/or install an app that enable them to sign a message online, and pay some fee. But I have to agree that it's probably the best way to make sure that the passport verification is as legal and neutral as possible, given it's checked and validated by an appointed notary.

My question to OP is quite the same: will you do it? If I may be honest, I would really love to see what's the end of this case tell us as it's quite an interesting story.

I can not do it, because it is impossible. Can not make this procedure with passport.
Check it: https://m.likumi.lv/ta/id/155411-dokumentu-legalizacijas-likums
point 7 . 4

I think a little bit more context will be helpful here. The article you pointed out was talking about these paragraph, translated by google:


So basically you're pointing out that your govt didn't allow a legalization of derivatives --not sure I understand this part-- and translation for your passport? Wasn't the passport, the document we want to be legalized here, is the original, non-translated one?

Everyone can take one contact from list of notarius phone. Call and ask, are possible to make appostile to passport or not.
https://www.latvijasnotars.lv/
IT IS IMPOSSIBLE. Appostile are possible to make only for documents where you need to approve someone signature or seal.

Maybe this could work?

Thanks you, i will try to find how to do it.

I understand that you can not ask for your passport to be appostiled, but can it be legally verified by the notary? On your last... banter with their CM on their ann thread, they indicated that they didn't strictly requiring an apostilled verification, a simple "can be verified officially" is enough. Maybe you misunderstood what they asked on CG, although I'll have to say that I think you're not the only one misunderstood their statement, given what's said (https://archive.is/6vxXE) is,

https://i.ibb.co/3Rm9Zty/Apostille.jpg (https://imgbb.com/)

But yeah, common mistake, simple misunderstanding, their CM love to twist words, or whatever, so let's move on. Is it possible to get a *.asice file from a notary for your passport? Maybe this method is easier than the one mentioned above. It's all they asked now to verify your identity,

This appostile service do not work for id or passport. But man from forum helped me, and now i know what i can do. You can read Poika post, i asked notarius and he said that is possible to verify with appostile my passport data (https://www.pmlp.gov.lv/en/statement-about-individual-himselfherself-or-another-person)

I sent notarised documents to casino, but scam casino now ignore.

You're trying to say you've sent the notarized documents to CasinoGuru? Or you sent them to TD's security team instead? I see that you have a post that's currently under review on CG, I hoped it's the notarized documents. If it isn't and you hadn't send them to CG, I'll advise you to offer them to the CG's representative overseeing your dispute. As far as I understand, both CG and TD were expecting you to submit them to the CG instead of directly to TD's security team.

Yes, i sent email to casino. And casino also can see this documents in my complaint. After i uploaded it, from casino TOTAL IGNORE. No any response. Scam now are proven.

TrustDice casino tryed to scam with fake reason. Now everyone need to know, this casino are total SCAM

I'll advise you to exercise some patience, the case is still under CG mediator's review with 3 days left on the timer, and they're yet to decide the next step. Assuming you're the wronged side here and the proof you gave to CG is the undeniable one that you sent an original, untampered docs for KYC to TD on the first place, thus, suggesting that TD were the one editing the evidence prior to submitting the said evidence to CG to better fit their narrative --have to say, this is not the first time they twist things to works in their favor-- it's quite rational that they'll keep silent for as long as they can. No one want to jump so quick to admit their misbehavior.

I'll also suggest you to refrain from spamming their ANN with tantrums, it didn't contribute anything towards your case. If you want to do something that's more beneficial and impacting, I advise you to focus yourself on an effort to reach AskGamblers and ask them if they could to re-open the case instead, giving you a chance to provide evidences from your side that you did nothing wrong, and the evidence submitted by TD to them was a foul play.

There are instances AG reopen a previously closed case to be re-reviewed. Again, assuming your proof is solid, you could at the very least revoke AG's verdict that you're the one cheating TD and made them see what actually happened.

IMO that's better than throwing posts on their ANN that came to a deaf ear.

@alol1986
You don't need to communicate with the casino at all at this stage. The mediator between you and the casino is now Casino Guru. I can see from the last reply in your CG thread that TrustDice has confirmed they have received the document. Now you have to give them some time so inspect it. Have you provided the same document to Casino Guru as well? There seems to be some maintenance now on the CG website and I can no longer check it.

I believe he posted the same documents in the thread as well, though the attachments have been protected from the public view since they contain sensitive information. So I think Casino Guru will also be able to verify the documents independently.

https://talkimg.com/images/2023/07/19/ZWRjd.png

OK, the CasinoGuru website is up and running again and I can see the latest updates. All parties have confirmed they have the needed documents and TrustDice now has 7 days to respond and make a decision. I doubt the OP would have jumped through all these hoops if he wasn't telling the truth. But that's my subjective interpretation of the whole incident. Let's see.
 

Casino already watched my documents. And answered:

YESTERDAY
Hello everyone,



We are glad that the player has provided an official verification by Latvijas Notars.

Our Risk Management department will be in touch with the player for the further steps.



Thank you.

TrustDice Team


Thiss is theirs answer. When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

TrustDice Casino SCAM

The apostilled passport details document confirms that OP's passport is authentic. So OP had no reason to edit his passport.

Here's a little reminder of why OP got banned:
https://i.imgur.com/tmqvWiK.png
Trustdice has THREE active 'forged documents' cases at Casino Guru.


They will ask for a video verification call next.

EDIT:
They already accepted the document. Also, OP can't fake it because everything is online these days.
That's why Trustdice asked for an apostille number, so they could check it online.
https://www.latvijasnotars.lv/apostille/verify

There is now a 3rd-party with CasinoGuru that is looking into the provided documents as well. They have a say, and will comment on the authenticity of what you gave them.

In the first instance, the ruling didn't go your way. Both CasinoGuru and AskGamblers ruled in the casino's favor. I think it was CG that mentioned that they think the provided KYC documents were edited. Two things could have happened:
1) You edited and submitted fake documents
2) TrustDice manipulated and altered the documents themselves

This isn't something a neutral party can possibly know. Only you and TrustDice know what you did and didn't do.

If TrustDice continues to claim that an (allegedly) authenticated document by an official notary is fake, but CasinoGuru says it's real, and the notary has verified it with his signature and stamp, then the casino is the guilty party here. However, if both sides come to a conclusion that you presented a false document, you will lose the benefit of the doubt.

As someone who has tagged this casino in the past for lying and taking money that doesn't belong to them, I have no problem doing it again.

Uhh, I think the current situation here is that OP already had the documents notarized and thus proven to be legitimate, hence their reply that OP "quoted"; TD had also --now-- acknowledged that the document is legitimate, and they will try to reach OP personally. Emphasize on "personally", as in taking the case away from CG's supervision. I wonder why.

https://i.ibb.co/k091jQN/Tsk-tsk-tsk.jpg (https://imgbb.com/)

---

OP, have you got in touch with them as per their last statement on CG?

I hope it doesn't come to that. The good thing is that they are the once who insisted you verify the documents the way they wanted, and you did so. I still don't like how AskGamblers concluded about the issue. It’s like they dodged the whole process of proving if what was said of your submitted documents to the casino was true or false

Casino TRUSTDICE do not contacted me. Account still closed. Another fake reason coming soon :D

Trust Casino is SCAM casino.
Now 100% proven that reasson about FAKE DOCUMENTS ARE TOTAL FAKE REASON.

Go away and do not deposit your money here.

Hmm... that's quite unfortunate.

From what I can guess, there will be two possible outcome: (1) you wait for several more days as allowed by the countdown and hope TD will reply on the last minute, which then they'll probably say something that goes with the line, "we will/have initiate a contact today, we were busy", or (2) you tell CG right now and inform them that TD haven't reached out to you yet and hope CG will take some action to persuade TD to reach you. Same outcome, just different time span.

Next, I have to agree with the part about "another reason", sans fake, as I won't make a stretched assumption. Far as I know, casinos usually asked for KYC as first step of investigating why your account for banned. Normally, user will send their documents, got looked at by the casino, minus the drama of fake KYC and requirement for notary-approved document, got verified, and they'll tell the reason why you got banned, which the user wouldn't accept, and that's usually where cases on this board started.

Your case, though, began and got stuck on that "minus the drama" part. So far, you finally passed it, so the next step will be them reviewing your case and tell you why you got banned. Account abuse. Arbitrage betting. Bug exploitation. Syndicate betting. Dare I say... late bet? Or is that a sore spot and a no-go topic? Well, you get the gist of it. So yeah, there will likely be another season of lengthy discussion after this.

One more casino SCAM casino defender.

This Scam casino banned me with reason FAKE DOCUMENTS.

now are 100% proven that documents are not FAKE.

SO NOW CLEARLY CAN SEE THAT CASINO USE FAKE REASONS.

Of course they will now create new facts about cheating or something like that. But BAD REPUTATIO at CASINO GURU. AND FAKE REASONS NOW IS 100% VISIBLE FACTS.

TRUSTDICE CASINO = SCAM

?
I think you misunderstood Holydarkness. He's clearly trying to help you.

OP played slots/casino games, so multi accounting accusation makes the most sense. The question is would Casino Guru believe them? Probably not.



Also, how dare you mention late betting? Mental health is no joke.  :D

Why are you throwing shit at people who are trying to help you find out the truth? holydarkness has followed this case from the beginning and is not defending the casino. The language barrier is a big problem, but that's your fault, not his. If you don't understand the language, get help from a family member or a friend who understands English. Translate it with Google Translate or ask for clarification.

The casino has 4 more days to respond and decide the next step. Patience is a virtue, but also a must in cases like this.

Yep, OP definitely missed what my post tried to convey. LOL. It's ok, though, no hard feeling. Miscommunication happens.


I certainly hope they will maintain their current approach for this case. The overseeing officer did a very good call asking for both parties to submit the allegedly tampered evidence instead of quickly making decision from one part of evidence. If the casino said OP was banned for multi-acc abuse, I hope CG will ask for and verify the data of the other allegedly related account, to be sure that the allegation is --this time-- not baseless.

---

OP, I saw that you have a new under-review post on CG. I hope this is you informing them that TD is yet to reach you?

After all kyc passed with notarised documents. Scam Casino TrustDice asked for video verification.

Everyone need to know that this casino will waste the time and find any way to do not withdraw money.
Kyc passed what inforamtion casino want to know after 40 days passed from my gaming expirience? Of course trying to find any fake reason to do not withdraw.

TRUSTDICE CASINO = SCAM

As in specifically asking for video call to verify your identity by themselves or they just simply asked for a video call without explaining the purpose? If they didn't say that they required it for re-verification --kinda futile at this point given the notary officially appointed by Latvian govt. had verified it, as per their very own requirement-- they probably want the video call to catch you up with their findings and suspicions and invited you to an interactive direct communication so botu parties can discuss the situation conveniently. I suggest you to accept that request, given you've gone so far getting your ID notarized. Few minutes of video call --arguably-- won't hurt. If you declined, though, it'll just made you look suspicious.

Apparently, they are "Re-opening" KYC verification according to this screenshot (https://static.casino.guru/pict/437961/attached-image-471091444642-1681212398711.png?timestamp=1681212405386&type=UNSPECIFIED&width=533)

If I remember clearly, the trustdice team vehemently refused the suggestion of a video verification to prove if OP has forged the documents or not and now here were are even after proof was sent through the process they wanted

People should pay attention to how these folks are handling the situation.

I waited for CG to made their posts public and was hoping that it told us that the video conference went and serve a purpose like what I thought it would be: to have an interactive dialog with OP and clear things up. Should have known to grab my popcorn because the drama is far from end.

For anyone who won't bother looking at the dispute page on CG, this is their reply:


OP, before I make any assumption, can you please tell us several things:

1. Does the notarized certification paper specify passport number or detailed ID like full name, DoB, address, etc. or other aspect that can tie the certificate to certain passport and to certain citizen?
2. Does the passport you sent to TD at the very first time --and later on, to CG-- has a nice photo of you on it?

If the answer for both question is yes, I can't understand how is it so difficult for their security team to calculate 1 + 1. All they need to do is matching the passport ID --or whatever identifier-- on the certification paper with the old passport file they had from your very first KYC.

The passport has your picture on it, they made a video call with you and can see your face. They have all the ingredients needed. If necessary, they could just simply open three simultaneous windows on their screen: the current video call, the old KYC file, and the notarized documents to match details on the passport. I think it's not that diffucult to find a string that connect the three data and draw a conclusion, whatever conclusion, from it.

But, for the sake of being fair, allow me to treat you with "guilty until proven innocent", is there a reason why you can't show your passport? I assume the video call happened at your home where you can leave the screen for couple of minutes to take your passport?

i sent passport, selfie, passport video. notarised approvment that passport details are real. but TRUSTDICE SCAM CASINO again found some fake reason to waste time and confuse situation

Yes, i totally agree with you, but they still want to confuse situation and waste the time. This Scam casino do not want to play 1500 eur. It is very small amount in our days. Small fake casino with fake reviews on trustpilot.
I think, casino asked notarised document, then they received it, if casino is fair, they received notarised documents, it is time to pay winnings, but they still want to find something to waste time.

Good that casino already have BAD REPUTATION at casino guru. I hope Casino Guru will not change something, may be decrease more. Because now we can cleary ssee that Trust Dice is total scam

Do not registred and make deposits at Trust Dice they will scam you

Before I made a lengthy post to share my insight on the current situation, I'd appreciate if you could clarify further by answering my previous questions; (1) is there something on the notarized certificate that ties the document with your passport, (2) is there a photo of you on the passport, and (3) why can't you show your passport on the video call?

1. Of course, all visible data on passport, name surname, date of birth, passport number and other.
2. Photo of passprt can not be notarised.
3. I can not show my passport because casino do not said before. The date was set without my consent, after a very short time. I was not told that I needed to have something with me. I didn’t have a passport, the one who conducted the video verification said okay, but can you give me a document confirming the address? since I had a phone from which I can confirm the entrance to the bank, such a document was provided.

Also, after casino said that i "failed" to show passport, i answered, that ok, make new call i will bring it. Then ignore ...

Sorry for being unclear on point number 2. I was asking about your passport, not the notarized document. The original passport, that one you give to immigration officer when you board a plane. Does it has a photo of you on it? Pretty much sure it has because... which country doesn't? But I'd like to cover every ground. If it has, TD's claim that they can't be sure the notarized document is indeed belong to you is not valid since all they need to do is match the passport number written on the notarized document with the KYC file they had on you and the photo on that file with the person sitting in front of the camera during video call. From that point, it's very easy to make a connection that those files belong to the same owner or not.

As for point number 3, I assume correctly you had your video call somewhere away from your home so you can't just do a quick run to your bedroom and grab the passport?

point 3. You know, video call was at 15:00 or 16:00 and i was away from my home.

point 2. Of course had photo. And casino cleary can see that my passport photo are same with me. At video call they also can saw me. I think this tricky casino only find some fake reasons...

Ok, thank you for the answer.

So to sum it up, the current situation is TD argue that the notarized document is probably not yours and someone else's instead because there's no photo on the certificate that could connect the passport to you, while there's actually abundant reference on that certificate that ties the issued certificate to the passport, and a photo of you on the passport file you previously sent as KYC that they can use to match and validate the ownership of the passport and the notarized document to... "the attendee". You might want to point this out to CG to invalidate the argument below,


Second, and I should have start with this, you might want to make it clear that instead of didn't have the passport, you simply didn't bring it during the video call because they didn't tell you the purpose of the video call and what to bring, so you left it, not knowing they'll asking you to show it again. There is a fine difference between "doesn't have the passport" and "doesn't bring the passport" that could lead to a major misinterpretation.


If I may suggest, you could perhaps made a post on CG explaining this situation as above, so the mediator can get a better grasp of what's currently, and actually, happen, and ask for another video call, this time they specify what do they need from you.

i already asnwered, that if they want to see passport, make another video call. But they ddo not want to make another call. They say that i need to find "plausible explanation" why i do not had passport.

TrustDice is scam casino

Because the Zoom call took place in the middle of a workday? Sounds plausible to me.

What is the specific reason why they don't want to make another video call? And the first time you were scheduled for a video call, what was the specific reason why you missed it? Because even after giving you time you missed it, and that's why they are not giving you time for video call for the second time. So my advice is to keep in touch with their support team and tell them to allow the video call a second time.

Have you explained to them that the reason is simply you're not home and didn't bring your passport at that time? I can't see yet what's written by both parties on casino guru, but I hope what you write is that explanation. And if it isn't, then I suggest you to try explaining the situation to them. Make it simple and clear, they have tendency of misintepreting sentences and statement.

Speaking of which... I just read their ANN thread, I guess they never cease to amuse me. Are you also interested on explaining what's actually happened with your case on their ANN? The snippet of what they said about video call is this,


while the reality is this,

https://i.ibb.co/kKbB3CC/Video-verification-persuasion.jpg (https://ibb.co/Jn6txJJ)

I don't recall any reluctance of video call from your side. Their side? Sure. But yours? IIRC you're more than welcoming the idea of video verification. I think everybody closely following this thread and case knows what actually happened with that... persuasion.

It is okay to make video call. But after i provided Notarised approvment of my passport, i do not knowed that i need to again show it. But it is not problem to show it. Why casino do not said what i need to have at video call?

If casino want video call, and want to see something at this call, it is logically that say what exactly. Take passport and approvment of adress to video call.

merging OP's consecutive posts into one

I can see that CG took a wise step by encouraging TD to do another video call. I'd like to advise you to use this occasion to ask in details what things would TD want you to show during the video call and to arrange it to a time where you're free so you can provide things they want you to show. Ask that on CG so there's a written proof that you've asked in details about what they require, so if they sprung something else that you can't provide --I hope we don't have to reach this point-- and it wasn't on their list, you have a written statement backing you up.

Don't be surprised if the next thing they ask from OP is a blood or DNA sample. The casino or whoever is trying to "verify" OP are a big joke. Everything they are doing right now is just a delay tactic. It's over a month, and they are not showing any sign of ending the dispute just yet.

I gave up on them.

I am beginning to believe that most of the other negative ratings about them on Trustpilot might be true

Ye, this casino are epic scammers, and they know, i send them link with laws, that passport can not be notarised. But they still ask this :D They found what can not be made, andd ask for this moment :D When i already show them by link from latvijas notars site, like they asked.
So this was again fake, they asked something, i show it, but do not receive money, they again and again ask something :D

TrustDice is FAKE CASINO, SCAM CASINO, do not made deposits there.

i provided them link with apostiled my passport details. More then month ago. So it is funny to make video call. I think everyone understand that this is time wasting

TrustDice is SCAM CASINO
After i made KYC and provided all documents. INCLUDING NOTARISED DOCUMENTS, this casino still not withdraw money.


DO NOT DEPOSIT MONEY TO TRUST DICE CASINO

Today, after two months passed. Casino Returned my winnings.
Just think, to withdraw money you need to waste 2 months.
As if the deception do not happened. But to withdraw money from casino for 2 months through a complaint from a third party...
I do not thing that if someone will read this, he will choose to play this site.

I do not recomment to play TrustDice, to withdraw money i made notarised documents, video verification. And waiting 2 moths to get a conclusion and withdraw.

2 points  from 5

On the plus side, the Casino agreed to a third party to mediate and it ended up being ok and you can withdraw. Sure its a lengthy process but most sites won't even bother with an ADR platform.

Glad everything worked out, the case seems to be closed now.

It's solved? I can't see your last two posts on CG yet so I don't know what you said on it. Last I can read by the time this post was made is that TD's risk management team will be in touch with you for "reinstatement". Did they ever explained the very basis of your case?

I've advised you, and I'll advise you again: you might want to reach to askgamblers and inform them about this matter, as the verdict made on AG is now rather invalid.

Here's the case summary from CasinoGuru:
https://i.imgur.com/2CIhimf.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.

The problem lies deeper than simply lying about OP submitting fake document, this said document were sent by TD to CG as per the mediator request and verified that it was fake, they probably not expecting the mediator to double verify by giving OP chance to prove the legitimacy of the document by sending another one, from OP's own side, which later proven to be untampered.

Question: who tampered the first document, then? The document received by CG from TD is proven to be tampered. I can't imagine OP would be so bored and have way too many free time at hand that he decided to send a fake document so he can take a lengthy and exhausting procedure.

The massive props is to the mediator, Nikolas who had the initiative to ask evidences from both sides.

If, by any chance you're reading this, Nikolas B. of Casino Guru, I tipped my hat to you.

I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.

I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here (https://www.askgamblers.com/casino-complaints/trustdice-casino-trustdice-confiscate-winning) is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite

https://i.ibb.co/Fgkh91g/Verdict.jpg (https://imgbb.com/)

One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago (https://bitcointalk.org/index.php?topic=5126117.msg61927413#msg61927413), but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

I really liked how CasinoGuru handled the issue. This is what real mediation should be about. Give both parties a chance and tackle the actual cause of the dispute, which AskGamblers just tried to dodge with their final verdict.

I second your suggestion that OP tries to contact them again regarding the issue, though judging from their attitude and past "resolutions" nothing much might change.

I guess it's one of the reasons the decided to abandon responding to issues here in the forum. Thy have some inconsistencies.

I do not want to have any discussio with askgamblers, then WANT and only TRY TO FIND the way to reject complaint and way how to fast closed it with "reject".
When i asked, i said, that i can make photo, make video with my passport, askgambers said that they do not need it, that casino alreasy sent them proof that my document are fake. Askgamblers only want to take money like affilate.

I have to beg to differ for this specific sentence. As far as I know, ADR like Casino Guru, Ask Gamblers, and the likes are doing it for free. They're not paid by referral link if anyone click on a casino through their website, or paid by a casino to resolve their disputes. I think I've read it somewhere on an FAQ page of an ADR, but probably not AG as I can't find it again there.

I'll say it's more to the arbitrator need to realize that ther are wider options to resolve disputes aside from the one they took on your case, than they're only wanting to take money from the casino. I'll have to say, the decision to ask both parties to submit the same documents probably doesn't cross everybody's mind. Thus, your information to AG might help them to improve their approach for future cases and, by that, also help future complainants to get their unjust cases resolved.