my expirience on site Trustdice.com SCAM

[holydarkness]

[...]
I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.

Up to this point where this post was made, only AG gave the final verdict that OP submitted a photoshopped KYC document. Their case on CG is still open as CG's representative asked for OP's side of proof after verifying that the submitted docs from TD is indeed manipulated, to be sure that they've verified evidences from both side and both side were given equal treatment, just in case something happened like what logfiles concerned.

OP has submitted 6 evidences to support his claim and is currently under CG's verification. Only after CG get through these submitted evidences and give their verdict that we can say for sure what really happened.

[...]
I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?

I've been crossed path with Stalker22 on this sub-board numerous times, I am quite confident and can assure you he's not paid or siding with TD or any sides, just slightly misunderstood your case.

Talking about "misunderstood" and "confident" in the same sentence, unfortunately --or hillariously-- I have another one coming: I am quite confident that I misunderstood your reply quoted above.

To clarify, you're not saying that you are not the one who filed this complaint under username "juz62" on AG, and instead you tried to say that you didn't get a chance to give your side of evidences on the complaint on AG?

[Stalker22]

I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?

I can assure you that TrustDice did not pay me to make this post. However, if you choose not to believe me, that is within your rights.

[alol1986]

at casino guru topick TRUSTDICE SCAM CASINO MANAGER answered:

Hello Nick,



I'd like to highlight that the act of providing fraudulent documents itself violates our T&C. Any documents the player later provides, regardless of their legitimacy, will not change this violation.



3.9 We have the right to carry out "KYC" (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.



If you have any questions about the evidence and analysis we provided, please feel free to let us know.



Thank you.

TrustDice Team



So, now they say that i provided "edited" photo. Like that said i edited it without any reason, just edited. But now when i provide photo of same document but NOT EDITED :d now i already VIOLATED THEIR RULES> JUST THINK WHAT ABSURD WRITE THIS SCAM CASINO

[alol1986]

Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam

I provided same document for casino guru and for TrustDice casino. But casino want to see fact which they created. I have real document and do not have any reason to edit any photo. TrustDice should be recognized as scammers who are trying to blame the player for gaining benefits and not paying winnings.

[holydarkness]

I understand correctly that CG has not made their decision yet and still verifying the photos and video? If it is, then I think the best all of us can do now is wait for their findings and see what their final decision is. Though --judging from their reply which you copied from CG above-- TD's representative seemed wouldn't care about the findings and still persist on their initial decision, suppose you shared the truth here and the evidences you give are verified by CG to be original and raw --i.e.: TD somewhat tampered the evidences themselves to win the case-- the verdict would still be shown on CG's page for anyone to see and help them consider the platform.

[alol1986]

Yes, i wait for casino guru revies of this situation. But trust dice scam casino say that ASKGAMLERS where i do not given this situation and casino guru already made desition that i sent wrong documents. They lie everywhere.

[alol1986]

Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION.
Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
So now my words became facts.

[logfiles]

Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION.
Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
So now my words became facts.

So they now do what you to do this procedure. Do you think you will be able to do it?



This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.

[holydarkness]

Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION.
Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
So now my words became facts.

So they now do what you to do this procedure. Do you think you will be able to do it?

[image snip]

This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.

I gave the legalization process document a read, the procedure for said verification is quite... not simple, at least not as simple as directly verifying the validity of the document by directly video conferencing with TD's representative. OP has to get an appointment online with a nominated notary selected by the govt based on their region, prepare a device and/or install an app that enable them to sign a message online, and pay some fee. But I have to agree that it's probably the best way to make sure that the passport verification is as legal and neutral as possible, given it's checked and validated by an appointed notary.

My question to OP is quite the same: will you do it? If I may be honest, I would really love to see what's the end of this case tell us as it's quite an interesting story.

[alol1986]

Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION.
Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
So now my words became facts.

So they now do what you to do this procedure. Do you think you will be able to do it?

https://i.imgur.com/jtZ3ovI.png

This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.

I can not do it, because it is impossible. Can not make this procedure with passport.
Check it: https://m.likumi.lv/ta/id/155411-dokumentu-legalizacijas-likums
point 7 . 4

[holydarkness]

So they now do what you to do this procedure. Do you think you will be able to do it?

[image snip]

This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.

I can not do it, because it is impossible. Can not make this procedure with passport.
Check it: https://m.likumi.lv/ta/id/155411-dokumentu-legalizacijas-likums
point 7 . 4

I think a little bit more context will be helpful here. The article you pointed out was talking about these paragraph, translated by google:

Article 7. It is forbidden to legalize the following public documents issued in Latvia:

1) documents that do not meet the document design requirements set out in regulatory enactments;

2) documents that are technically impossible to certify due to the actions of the document submitter (for example, the document submitter laminated the document himself);

3) electronic documents that do not meet the requirements for the design and circulation of electronic documents specified in the regulatory acts;

4) derivatives and translations of identity documents.

So basically you're pointing out that your govt didn't allow a legalization of derivatives --not sure I understand this part-- and translation for your passport? Wasn't the passport, the document we want to be legalized here, is the original, non-translated one?

[alol1986]

So they now do what you to do this procedure. Do you think you will be able to do it?

[image snip]

This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.

I can not do it, because it is impossible. Can not make this procedure with passport.
Check it: https://m.likumi.lv/ta/id/155411-dokumentu-legalizacijas-likums
point 7 . 4

I think a little bit more context will be helpful here. The article you pointed out was talking about these paragraph, translated by google:

Article 7. It is forbidden to legalize the following public documents issued in Latvia:

1) documents that do not meet the document design requirements set out in regulatory enactments;

2) documents that are technically impossible to certify due to the actions of the document submitter (for example, the document submitter laminated the document himself);

3) electronic documents that do not meet the requirements for the design and circulation of electronic documents specified in the regulatory acts;

4) derivatives and translations of identity documents.

So basically you're pointing out that your govt didn't allow a legalization of derivatives --not sure I understand this part-- and translation for your passport? Wasn't the passport, the document we want to be legalized here, is the original, non-translated one?

Everyone can take one contact from list of notarius phone. Call and ask, are possible to make appostile to passport or not.
https://www.latvijasnotars.lv/
IT IS IMPOSSIBLE. Appostile are possible to make only for documents where you need to approve someone signature or seal.

[Poika5]

What documents cannot be apostilled?
In the Republic of Latvia, the following documents cannot be apostilled:
• documents issued in the USSR;
• documents issued in another country;
• passports or ID cards;
• laminated documents;
• documents without the signature and seal of an official.

Maybe this could work?

What do I do if I need to apostille a passport or an ID card?
You need to request a personal data statement (which is the equivalent of a passport or an ID card but only for apostillisation purposes) from the Office of Citizenship and Migration Affairs. We will apostille this statement so you can use it in another country.

[alol1986]

What documents cannot be apostilled?
In the Republic of Latvia, the following documents cannot be apostilled:
• documents issued in the USSR;
• documents issued in another country;
• passports or ID cards;
• laminated documents;
• documents without the signature and seal of an official.

Maybe this could work?

What do I do if I need to apostille a passport or an ID card?
You need to request a personal data statement (which is the equivalent of a passport or an ID card but only for apostillisation purposes) from the Office of Citizenship and Migration Affairs. We will apostille this statement so you can use it in another country.

Thanks you, i will try to find how to do it.

[holydarkness]

I understand that you can not ask for your passport to be appostiled, but can it be legally verified by the notary? On your last... banter with their CM on their ann thread, they indicated that they didn't strictly requiring an apostilled verification, a simple "can be verified officially" is enough. Maybe you misunderstood what they asked on CG, although I'll have to say that I think you're not the only one misunderstood their statement, given what's said is,



But yeah, common mistake, simple misunderstanding, their CM love to twist words, or whatever, so let's move on. Is it possible to get a *.asice file from a notary for your passport? Maybe this method is easier than the one mentioned above. It's all they asked now to verify your identity,

[...]
You keep saying we insist on Appostile Number and you keep talking about it over and over again as if we are blocking the process with it. This is just a blatant lie. The fact is we have made it very clear and stated it for 2 times already, that we are not strictly requiring an Appoltile Number as long as it can be verified officially:
[...]

So with option 1, as everyone can see from below screenshot, in addition to Apostille Number, an .asice file can also work:


As of option 2, you neither need to provide Appoltile Number, because a sworn notary will confirm or disprove it in person.

[...]

[alol1986]

I understand that you can not ask for your passport to be appostiled, but can it be legally verified by the notary? On your last... banter with their CM on their ann thread, they indicated that they didn't strictly requiring an apostilled verification, a simple "can be verified officially" is enough. Maybe you misunderstood what they asked on CG, although I'll have to say that I think you're not the only one misunderstood their statement, given what's said is,

https://i.ibb.co/3Rm9Zty/Apostille.jpg

But yeah, common mistake, simple misunderstanding, their CM love to twist words, or whatever, so let's move on. Is it possible to get a *.asice file from a notary for your passport? Maybe this method is easier than the one mentioned above. It's all they asked now to verify your identity,

[...]
You keep saying we insist on Appostile Number and you keep talking about it over and over again as if we are blocking the process with it. This is just a blatant lie. The fact is we have made it very clear and stated it for 2 times already, that we are not strictly requiring an Appoltile Number as long as it can be verified officially:
[...]

So with option 1, as everyone can see from below screenshot, in addition to Apostille Number, an .asice file can also work:
https://i.imgur.com/TpR3lAM.png

As of option 2, you neither need to provide Appoltile Number, because a sworn notary will confirm or disprove it in person.

[...]

This appostile service do not work for id or passport. But man from forum helped me, and now i know what i can do. You can read Poika post, i asked notarius and he said that is possible to verify with appostile my passport data (https://www.pmlp.gov.lv/en/statement-about-individual-himselfherself-or-another-person)

[alol1986]

I sent notarised documents to casino, but scam casino now ignore.

[holydarkness]

I sent notarised documents to casino, but scam casino now ignore.

You're trying to say you've sent the notarized documents to CasinoGuru? Or you sent them to TD's security team instead? I see that you have a post that's currently under review on CG, I hoped it's the notarized documents. If it isn't and you hadn't send them to CG, I'll advise you to offer them to the CG's representative overseeing your dispute. As far as I understand, both CG and TD were expecting you to submit them to the CG instead of directly to TD's security team.

[alol1986]

I sent notarised documents to casino, but scam casino now ignore.

You're trying to say you've sent the notarized documents to CasinoGuru? Or you sent them to TD's security team instead? I see that you have a post that's currently under review on CG, I hoped it's the notarized documents. If it isn't and you hadn't send them to CG, I'll advise you to offer them to the CG's representative overseeing your dispute. As far as I understand, both CG and TD were expecting you to submit them to the CG instead of directly to TD's security team.

Yes, i sent email to casino. And casino also can see this documents in my complaint. After i uploaded it, from casino TOTAL IGNORE. No any response. Scam now are proven.

TrustDice casino tryed to scam with fake reason. Now everyone need to know, this casino are total SCAM

[holydarkness]

You're trying to say you've sent the notarized documents to CasinoGuru? Or you sent them to TD's security team instead? I see that you have a post that's currently under review on CG, I hoped it's the notarized documents. If it isn't and you hadn't send them to CG, I'll advise you to offer them to the CG's representative overseeing your dispute. As far as I understand, both CG and TD were expecting you to submit them to the CG instead of directly to TD's security team.

Yes, i sent email to casino. And casino also can see this documents in my complaint. After i uploaded it, from casino TOTAL IGNORE. No any response. Scam now are proven.

TrustDice casino tryed to scam with fake reason. Now everyone need to know, this casino are total SCAM

I'll advise you to exercise some patience, the case is still under CG mediator's review with 3 days left on the timer, and they're yet to decide the next step. Assuming you're the wronged side here and the proof you gave to CG is the undeniable one that you sent an original, untampered docs for KYC to TD on the first place, thus, suggesting that TD were the one editing the evidence prior to submitting the said evidence to CG to better fit their narrative --have to say, this is not the first time they twist things to works in their favor-- it's quite rational that they'll keep silent for as long as they can. No one want to jump so quick to admit their misbehavior.

I'll also suggest you to refrain from spamming their ANN with tantrums, it didn't contribute anything towards your case. If you want to do something that's more beneficial and impacting, I advise you to focus yourself on an effort to reach AskGamblers and ask them if they could to re-open the case instead, giving you a chance to provide evidences from your side that you did nothing wrong, and the evidence submitted by TD to them was a foul play.

There are instances AG reopen a previously closed case to be re-reviewed. Again, assuming your proof is solid, you could at the very least revoke AG's verdict that you're the one cheating TD and made them see what actually happened.

IMO that's better than throwing posts on their ANN that came to a deaf ear.