my expirience on site Trustdice.com SCAM

[Pmalek]

@alol1986
You don't need to communicate with the casino at all at this stage. The mediator between you and the casino is now Casino Guru. I can see from the last reply in your CG thread that TrustDice has confirmed they have received the document. Now you have to give them some time so inspect it. Have you provided the same document to Casino Guru as well? There seems to be some maintenance now on the CG website and I can no longer check it.

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[logfiles]

Have you provided the same document to Casino Guru as well? There seems to be some maintenance now on the CG website and I can no longer check it.

I believe he posted the same documents in the thread as well, though the attachments have been protected from the public view since they contain sensitive information. So I think Casino Guru will also be able to verify the documents independently.

[Pmalek]

OK, the CasinoGuru website is up and running again and I can see the latest updates. All parties have confirmed they have the needed documents and TrustDice now has 7 days to respond and make a decision. I doubt the OP would have jumped through all these hoops if he wasn't telling the truth. But that's my subjective interpretation of the whole incident. Let's see.
 

[alol1986]

OK, the CasinoGuru website is up and running again and I can see the latest updates. All parties have confirmed they have the needed documents and TrustDice now has 7 days to respond and make a decision. I doubt the OP would have jumped through all these hoops if he wasn't telling the truth. But that's my subjective interpretation of the whole incident. Let's see.
 

Casino already watched my documents. And answered:

YESTERDAY
Hello everyone,



We are glad that the player has provided an official verification by Latvijas Notars.

Our Risk Management department will be in touch with the player for the further steps.



Thank you.

TrustDice Team


Thiss is theirs answer. When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

TrustDice Casino SCAM

[Poika5]

The apostilled passport details document confirms that OP's passport is authentic. So OP had no reason to edit his passport.

Here's a little reminder of why OP got banned:

Trustdice has THREE active 'forged documents' cases at Casino Guru.

Thiss is theirs answer. When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

They will ask for a video verification call next.

EDIT:

If TrustDice continues to claim that an (allegedly) authenticated document by an official notary is fake, but CasinoGuru says it's real, and the notary has verified it with his signature and stamp, then the casino is the guilty party here. However, if both sides come to a conclusion that you presented a false document, you will lose the benefit of the doubt.

They already accepted the document. Also, OP can't fake it because everything is online these days.
That's why Trustdice asked for an apostille number, so they could check it online.
https://www.latvijasnotars.lv/apostille/verify

[Pmalek]

When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

TrustDice Casino SCAM

There is now a 3rd-party with CasinoGuru that is looking into the provided documents as well. They have a say, and will comment on the authenticity of what you gave them.

In the first instance, the ruling didn't go your way. Both CasinoGuru and AskGamblers ruled in the casino's favor. I think it was CG that mentioned that they think the provided KYC documents were edited. Two things could have happened:
1) You edited and submitted fake documents
2) TrustDice manipulated and altered the documents themselves

This isn't something a neutral party can possibly know. Only you and TrustDice know what you did and didn't do.

If TrustDice continues to claim that an (allegedly) authenticated document by an official notary is fake, but CasinoGuru says it's real, and the notary has verified it with his signature and stamp, then the casino is the guilty party here. However, if both sides come to a conclusion that you presented a false document, you will lose the benefit of the doubt.

As someone who has tagged this casino in the past for lying and taking money that doesn't belong to them, I have no problem doing it again.

[holydarkness]

When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

TrustDice Casino SCAM

There is now a 3rd-party with CasinoGuru that is looking into the provided documents as well. They have a say, and will comment on the authenticity of what you gave them.

In the first instance, the ruling didn't go your way. Both CasinoGuru and AskGamblers ruled in the casino's favor. I think it was CG that mentioned that they think the provided KYC documents were edited. Two things could have happened:
1) You edited and submitted fake documents
2) TrustDice manipulated and altered the documents themselves

This isn't something a neutral party can possibly know. Only you and TrustDice know what you did and didn't do.

If TrustDice continues to claim that an (allegedly) authenticated document by an official notary is fake, but CasinoGuru says it's real, and the notary has verified it with his signature and stamp, then the casino is the guilty party here. However, if both sides come to a conclusion that you presented a false document, you will lose the benefit of the doubt.

As someone who has tagged this casino in the past for lying and taking money that doesn't belong to them, I have no problem doing it again.

Uhh, I think the current situation here is that OP already had the documents notarized and thus proven to be legitimate, hence their reply that OP "quoted"; TD had also --now-- acknowledged that the document is legitimate, and they will try to reach OP personally. Emphasize on "personally", as in taking the case away from CG's supervision. I wonder why.




OP, have you got in touch with them as per their last statement on CG?

[logfiles]

Thiss is theirs answer. When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

TrustDice Casino SCAM

I hope it doesn't come to that. The good thing is that they are the once who insisted you verify the documents the way they wanted, and you did so. I still don't like how AskGamblers concluded about the issue. It’s like they dodged the whole process of proving if what was said of your submitted documents to the casino was true or false

[alol1986]

When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

TrustDice Casino SCAM

There is now a 3rd-party with CasinoGuru that is looking into the provided documents as well. They have a say, and will comment on the authenticity of what you gave them.

In the first instance, the ruling didn't go your way. Both CasinoGuru and AskGamblers ruled in the casino's favor. I think it was CG that mentioned that they think the provided KYC documents were edited. Two things could have happened:
1) You edited and submitted fake documents
2) TrustDice manipulated and altered the documents themselves

This isn't something a neutral party can possibly know. Only you and TrustDice know what you did and didn't do.

If TrustDice continues to claim that an (allegedly) authenticated document by an official notary is fake, but CasinoGuru says it's real, and the notary has verified it with his signature and stamp, then the casino is the guilty party here. However, if both sides come to a conclusion that you presented a false document, you will lose the benefit of the doubt.

As someone who has tagged this casino in the past for lying and taking money that doesn't belong to them, I have no problem doing it again.

Uhh, I think the current situation here is that OP already had the documents notarized and thus proven to be legitimate, hence their reply that OP "quoted"; TD had also --now-- acknowledged that the document is legitimate, and they will try to reach OP personally. Emphasize on "personally", as in taking the case away from CG's supervision. I wonder why.

https://i.ibb.co/k091jQN/Tsk-tsk-tsk.jpg


OP, have you got in touch with them as per their last statement on CG?

Casino TRUSTDICE do not contacted me. Account still closed. Another fake reason coming soon

Trust Casino is SCAM casino.
Now 100% proven that reasson about FAKE DOCUMENTS ARE TOTAL FAKE REASON.

Go away and do not deposit your money here.

[holydarkness]

[...]
OP, have you got in touch with them as per their last statement on CG?

Casino TRUSTDICE do not contacted me. Account still closed. Another fake reason coming soon

Trust Casino is SCAM casino.
Now 100% proven that reasson about FAKE DOCUMENTS ARE TOTAL FAKE REASON.

Go away and do not deposit your money here.

Hmm... that's quite unfortunate.

From what I can guess, there will be two possible outcome: (1) you wait for several more days as allowed by the countdown and hope TD will reply on the last minute, which then they'll probably say something that goes with the line, "we will/have initiate a contact today, we were busy", or (2) you tell CG right now and inform them that TD haven't reached out to you yet and hope CG will take some action to persuade TD to reach you. Same outcome, just different time span.

Next, I have to agree with the part about "another reason", sans fake, as I won't make a stretched assumption. Far as I know, casinos usually asked for KYC as first step of investigating why your account for banned. Normally, user will send their documents, got looked at by the casino, minus the drama of fake KYC and requirement for notary-approved document, got verified, and they'll tell the reason why you got banned, which the user wouldn't accept, and that's usually where cases on this board started.

Your case, though, began and got stuck on that "minus the drama" part. So far, you finally passed it, so the next step will be them reviewing your case and tell you why you got banned. Account abuse. Arbitrage betting. Bug exploitation. Syndicate betting. Dare I say... late bet? Or is that a sore spot and a no-go topic? Well, you get the gist of it. So yeah, there will likely be another season of lengthy discussion after this.

[alol1986]

One more casino SCAM casino defender.

This Scam casino banned me with reason FAKE DOCUMENTS.

now are 100% proven that documents are not FAKE.

SO NOW CLEARLY CAN SEE THAT CASINO USE FAKE REASONS.

Of course they will now create new facts about cheating or something like that. But BAD REPUTATIO at CASINO GURU. AND FAKE REASONS NOW IS 100% VISIBLE FACTS.

TRUSTDICE CASINO = SCAM

[Poika5]

One more casino SCAM casino defender.

?
I think you misunderstood Holydarkness. He's clearly trying to help you.

Your case, though, began and got stuck on that "minus the drama" part. So far, you finally passed it, so the next step will be them reviewing your case and tell you why you got banned. Account abuse. Arbitrage betting. Bug exploitation. Syndicate betting. Dare I say... late bet? Or is that a sore spot and a no-go topic? Well, you get the gist of it. So yeah, there will likely be another season of lengthy discussion after this.

OP played slots/casino games, so multi accounting accusation makes the most sense. The question is would Casino Guru believe them? Probably not.



Also, how dare you mention late betting? Mental health is no joke.  

We have a responsibility to ensure they are not subject to unnecessary emotional harms. For this reason, we found it extremely difficult to continue as before, because our employees' mental health was at risk.

[Pmalek]

One more casino SCAM casino defender.

Why are you throwing shit at people who are trying to help you find out the truth? holydarkness has followed this case from the beginning and is not defending the casino. The language barrier is a big problem, but that's your fault, not his. If you don't understand the language, get help from a family member or a friend who understands English. Translate it with Google Translate or ask for clarification.

The casino has 4 more days to respond and decide the next step. Patience is a virtue, but also a must in cases like this.

[holydarkness]

One more casino SCAM casino defender.

?
I think you misunderstood Holydarkness. He's clearly trying to help you.

One more casino SCAM casino defender.

Why are you [...]

Yep, OP definitely missed what my post tried to convey. LOL. It's ok, though, no hard feeling. Miscommunication happens.

OP played slots/casino games, so multi accounting accusation makes the most sense. The question is would Casino Guru believe them? Probably not.

I certainly hope they will maintain their current approach for this case. The overseeing officer did a very good call asking for both parties to submit the allegedly tampered evidence instead of quickly making decision from one part of evidence. If the casino said OP was banned for multi-acc abuse, I hope CG will ask for and verify the data of the other allegedly related account, to be sure that the allegation is --this time-- not baseless.


OP, I saw that you have a new under-review post on CG. I hope this is you informing them that TD is yet to reach you?

[alol1986]

After all kyc passed with notarised documents. Scam Casino TrustDice asked for video verification.

Everyone need to know that this casino will waste the time and find any way to do not withdraw money.
Kyc passed what inforamtion casino want to know after 40 days passed from my gaming expirience? Of course trying to find any fake reason to do not withdraw.

TRUSTDICE CASINO = SCAM

[holydarkness]

After all kyc passed with notarised documents. Scam Casino TrustDice asked for video verification.

Everyone need to know that this casino will waste the time and find any way to do not withdraw money.
Kyc passed what inforamtion casino want to know after 40 days passed from my gaming expirience? Of course trying to find any fake reason to do not withdraw.

TRUSTDICE CASINO = SCAM

As in specifically asking for video call to verify your identity by themselves or they just simply asked for a video call without explaining the purpose? If they didn't say that they required it for re-verification --kinda futile at this point given the notary officially appointed by Latvian govt. had verified it, as per their very own requirement-- they probably want the video call to catch you up with their findings and suspicions and invited you to an interactive direct communication so botu parties can discuss the situation conveniently. I suggest you to accept that request, given you've gone so far getting your ID notarized. Few minutes of video call --arguably-- won't hurt. If you declined, though, it'll just made you look suspicious.

[logfiles]

As in specifically asking for video call to verify your identity by themselves or they just simply asked for a video call without explaining the purpose? If they didn't say that they required it for re-verification --kinda futile at this point given the notary officially appointed by Latvian govt. had verified it, as per their very own requirement-- they probably want the video call to catch you up with their findings and suspicions and invited you to an interactive direct communication so botu parties can discuss the situation conveniently. I suggest you to accept that request, given you've gone so far getting your ID notarized. Few minutes of video call --arguably-- won't hurt. If you declined, though, it'll just made you look suspicious.

Apparently, they are "Re-opening" KYC verification according to this screenshot

If I remember clearly, the trustdice team vehemently refused the suggestion of a video verification to prove if OP has forged the documents or not and now here were are even after proof was sent through the process they wanted

People should pay attention to how these folks are handling the situation.

[holydarkness]

[...]
Apparently, they are "Re-opening" KYC verification according to this screenshot

If I remember clearly, the trustdice team vehemently refused the suggestion of a video verification to prove if OP has forged the documents or not and now here were are even after proof was sent through the process they wanted

People should pay attention to how these folks are handling the situation.

I waited for CG to made their posts public and was hoping that it told us that the video conference went and serve a purpose like what I thought it would be: to have an interactive dialog with OP and clear things up. Should have known to grab my popcorn because the drama is far from end.

For anyone who won't bother looking at the dispute page on CG, this is their reply:

Hi [...],

During the video call, the attendee claimed now he doesn't have the passport certified by Latvijas Notars with him and failed to present that passport.

So I am afraid we can't establish a direct relationship between the attendee and the passport certified by Latvijas Notars. Since the certified passport is absent in the video call, we can't rule out the possibility that it was another person's passport certified and given to the attendee or/and TrustDice account holder for this ticket.

As a result, we have to consider this video verification as having failed. The recording of this video call has been sent over to you via email.

Also note, the Latvijas Notars certification papers do not have a person's photo on it. So here we can't rule out the possibility that the certified passport belongs to another person, other than the attendee, and that the photo there is an entirely different person, not this attendee. On this, we have a specific suspicion and we have sent the details to your email.

Thank you

TrustDice Team

OP, before I make any assumption, can you please tell us several things:

1. Does the notarized certification paper specify passport number or detailed ID like full name, DoB, address, etc. or other aspect that can tie the certificate to certain passport and to certain citizen?
2. Does the passport you sent to TD at the very first time --and later on, to CG-- has a nice photo of you on it?

If the answer for both question is yes, I can't understand how is it so difficult for their security team to calculate 1 + 1. All they need to do is matching the passport ID --or whatever identifier-- on the certification paper with the old passport file they had from your very first KYC.

The passport has your picture on it, they made a video call with you and can see your face. They have all the ingredients needed. If necessary, they could just simply open three simultaneous windows on their screen: the current video call, the old KYC file, and the notarized documents to match details on the passport. I think it's not that diffucult to find a string that connect the three data and draw a conclusion, whatever conclusion, from it.

But, for the sake of being fair, allow me to treat you with "guilty until proven innocent", is there a reason why you can't show your passport? I assume the video call happened at your home where you can leave the screen for couple of minutes to take your passport?

[alol1986]

[...]
Apparently, they are "Re-opening" KYC verification according to this screenshot

If I remember clearly, the trustdice team vehemently refused the suggestion of a video verification to prove if OP has forged the documents or not and now here were are even after proof was sent through the process they wanted

People should pay attention to how these folks are handling the situation.

I waited for CG to made their posts public and was hoping that it told us that the video conference went and serve a purpose like what I thought it would be: to have an interactive dialog with OP and clear things up. Should have known to grab my popcorn because the drama is far from end.

For anyone who won't bother looking at the dispute page on CG, this is their reply:

Hi [...],

During the video call, the attendee claimed now he doesn't have the passport certified by Latvijas Notars with him and failed to present that passport.

So I am afraid we can't establish a direct relationship between the attendee and the passport certified by Latvijas Notars. Since the certified passport is absent in the video call, we can't rule out the possibility that it was another person's passport certified and given to the attendee or/and TrustDice account holder for this ticket.

As a result, we have to consider this video verification as having failed. The recording of this video call has been sent over to you via email.

Also note, the Latvijas Notars certification papers do not have a person's photo on it. So here we can't rule out the possibility that the certified passport belongs to another person, other than the attendee, and that the photo there is an entirely different person, not this attendee. On this, we have a specific suspicion and we have sent the details to your email.

Thank you

TrustDice Team

OP, before I make any assumption, can you please tell us several things:

1. Does the notarized certification paper specify passport number or detailed ID like full name, DoB, address, etc. or other aspect that can tie the certificate to certain passport and to certain citizen?
2. Does the passport you sent to TD at the very first time --and later on, to CG-- has a nice photo of you on it?

If the answer for both question is yes, I can't understand how is it so difficult for their security team to calculate 1 + 1. All they need to do is matching the passport ID --or whatever identifier-- on the certification paper with the old passport file they had from your very first KYC.

The passport has your picture on it, they made a video call with you and can see your face. They have all the ingredients needed. If necessary, they could just simply open three simultaneous windows on their screen: the current video call, the old KYC file, and the notarized documents to match details on the passport. I think it's not that diffucult to find a string that connect the three data and draw a conclusion, whatever conclusion, from it.

But, for the sake of being fair, allow me to treat you with "guilty until proven innocent", is there a reason why you can't show your passport? I assume the video call happened at your home where you can leave the screen for couple of minutes to take your passport?

i sent passport, selfie, passport video. notarised approvment that passport details are real. but TRUSTDICE SCAM CASINO again found some fake reason to waste time and confuse situation

[alol1986]

[...]
Apparently, they are "Re-opening" KYC verification according to this screenshot

If I remember clearly, the trustdice team vehemently refused the suggestion of a video verification to prove if OP has forged the documents or not and now here were are even after proof was sent through the process they wanted

People should pay attention to how these folks are handling the situation.

I waited for CG to made their posts public and was hoping that it told us that the video conference went and serve a purpose like what I thought it would be: to have an interactive dialog with OP and clear things up. Should have known to grab my popcorn because the drama is far from end.

For anyone who won't bother looking at the dispute page on CG, this is their reply:

Hi [...],

During the video call, the attendee claimed now he doesn't have the passport certified by Latvijas Notars with him and failed to present that passport.

So I am afraid we can't establish a direct relationship between the attendee and the passport certified by Latvijas Notars. Since the certified passport is absent in the video call, we can't rule out the possibility that it was another person's passport certified and given to the attendee or/and TrustDice account holder for this ticket.

As a result, we have to consider this video verification as having failed. The recording of this video call has been sent over to you via email.

Also note, the Latvijas Notars certification papers do not have a person's photo on it. So here we can't rule out the possibility that the certified passport belongs to another person, other than the attendee, and that the photo there is an entirely different person, not this attendee. On this, we have a specific suspicion and we have sent the details to your email.

Thank you

TrustDice Team

OP, before I make any assumption, can you please tell us several things:

1. Does the notarized certification paper specify passport number or detailed ID like full name, DoB, address, etc. or other aspect that can tie the certificate to certain passport and to certain citizen?
2. Does the passport you sent to TD at the very first time --and later on, to CG-- has a nice photo of you on it?

If the answer for both question is yes, I can't understand how is it so difficult for their security team to calculate 1 + 1. All they need to do is matching the passport ID --or whatever identifier-- on the certification paper with the old passport file they had from your very first KYC.

The passport has your picture on it, they made a video call with you and can see your face. They have all the ingredients needed. If necessary, they could just simply open three simultaneous windows on their screen: the current video call, the old KYC file, and the notarized documents to match details on the passport. I think it's not that diffucult to find a string that connect the three data and draw a conclusion, whatever conclusion, from it.

But, for the sake of being fair, allow me to treat you with "guilty until proven innocent", is there a reason why you can't show your passport? I assume the video call happened at your home where you can leave the screen for couple of minutes to take your passport?

Yes, i totally agree with you, but they still want to confuse situation and waste the time. This Scam casino do not want to play 1500 eur. It is very small amount in our days. Small fake casino with fake reviews on trustpilot.
I think, casino asked notarised document, then they received it, if casino is fair, they received notarised documents, it is time to pay winnings, but they still want to find something to waste time.

Good that casino already have BAD REPUTATION at casino guru. I hope Casino Guru will not change something, may be decrease more. Because now we can cleary ssee that Trust Dice is total scam

Do not registred and make deposits at Trust Dice they will scam you