Bitcoin Forum

Hello Everyone

I used EXODUS for 3 years to exchange and send coins.

On April 13, 2023, I decided to do 9 swaps to exchange $350,942 USDT for BTC, ETH and Monero.




8 swaps out of 9 have not been executed, swap status is pending and please contact support.



I passed that damn KYC.
Providing a statement from a bank account that has already been closed, it cost me a lot of trouble to get the documents for 2021 on the account which has already been closed.
For a week, they just keep quiet, saying that the case is under review!, All requirements have been met, they refer to the rules which they themselves have invented.
If they do not return the funds I will publish the details.
While looking for all this, I found this.
http://www.broker-fraude.com/cripto-intercambio/#hunter-email:support@criptointercambio.com

I understand correctly that you completed all the requirement asked by criptointercambio and they asked you to wait while they reviewed your case? Do they give any estimation about how long will it be?

Meanwhile, you might want to familiarize yourself with a quite similar case of yours regarding a third party swap and exodus, EXODUS + N.Exchange = SCAM | STAY AWAY (https://bitcointalk.org/index.php?topic=5444187.0)

Yes.
All requirements were met on May 2.
Today I wrote to support again and was again told that the case is pending.
I am not asking to complete the exchange, but to demand a refund of my money.
This is just a mockery or scam.
What right do they have to seize my money like pirates?

At first glance like a $10 domain that you won't find even in the first 100 pages of a google search with general keywords, I think you were recommended by someone, a site or this is one of the dapps in the exodus wallet.
Now let's take a closer look "about them"^[1]:
I hope you see the red flags.


1. https://criptointercambio.com/en/about

Even if OP see the red flags, it'll be already too late for them. I have never used exodus and all of their services before, so I can't be sure, but if OP's case is just like the one I said above with N.exchange, the users were not let know which third party exodus is using.

---

OP, perhaps you want to try an approach suggested by Potato Chips on the other thread,


or try to get in touch with bvg96634 (https://bitcointalk.org/index.php?action=profile;u=1097321), you both has a quite identical situation, just a different 3rd party. Maybe he can give you a suggestions on how he got out of the situation.

Since you are now stuck in their system with your funds, there is no other way but to fulfill their requirements. Opening this thread warned many crypto users about this wallet, to avoid using this wallet. Various complaints about exodus have already been presented here and how many of them have been resolved by exodus. So hope you also get the solution, keep in touch with them.

It seems Exodus is not good at picking the right exchange to integrate with their wallet, this is the second time and the first complainant took 52 long days to recover his Bitcoin with so many documents submitted.
I'm a long-time user of Exodus I like that they always updated their wallet and I've seen a lot of improvements in their interface and security, it's just that they are not good at picking a third-party exchange and this will definitely harm their reputation.
I also recommend keeping in touch with the Exodus support team they are quick to respond, I'm also hoping that your issue will be resolved, it's hard to be a user of a wallet with an ongoing issue.

Exodus should promptly resolve issues with third-party exchanges to protect their reputation, and take appropriate action to prevent such issues from occurring in the future. Because such threads will definitely affect their reputation, from which they create distrust among their customers even if they solve the problem by asking different documents from their customers.

Exodus should at the very least make exchange partnerships with third parties that do not have a tainted reputation. If people are using their service in good faith and are then being held in a system (that they did not ask to be held hostage to) then the onus has to be on Exodus to do something about it.

https://ibb.co/dbmtY6L

Exodus and criptointercambio.com seem to be working together.
Exodus support refers to the criptointercambio.com policy and the inability to intervene.
I specifically checked my address and it's in the green zone (AML 17%).
If there is no refund within 24 hours I will destroy their reputation, these scammers Exodus who cover themselves with criptoSCAMintercambio.com

The way I see it they have no reason to delay transaction for this length of time and furthermore, if they decide to go down the AML/KYC route (as an excuse to indefinitely hold on to funds without returning them) then basically nobody should trust them.

The only time you should send KYC to an exchange is if they are 100% reputable and you are sure they will never sell your KYC/AML data on the black market to international criminals and scammers. If you are looking to receive fiat in to your bank then clearly exchanges have to enforce KYC therefore it is reasonable to send KYC to them for AML purposes.

I'm a long-time user of Exodus and it's a big concern if they have issues like this, this is not the first complaint they have a lot of users because they are an old wallet with good security, but they are receiving a lot of negative feedback the way they picked their partners, they should be partly responsible for this because they recommend dubious exchange.
If they cannot find a good exchange they might as take the exchange feature and just retain the wallet feature.

I have some recollection of downloading Exodus (and Coinomi) to see what they were like but cannot recall using them therefore I will not be able to vouch for either unless I download and test them. Like you, what I will say about Exodus is that I am not impressed with them for selecting partners that have some sort of bad reputation.

If this situation were to continue maybe the number of complaints against them here will increase but even then I see no reason why Exodus would be interested in addressing the issue.

Please suggest attorneys who can sue them and recover damages from them.

You'd need to reveal your country for people to suggest. It'll also be easier if you're in the same place as the company you're suing.

Otherwise, you could probably find directories thru search engines. Some places have bar associations where you could get a referral as well. At the very least, I'd say you should get someone who's familiar with crypto/isn't hostile with it.

He might be able to find a lawyer who will fight the case for him on the basis he will only get paid if he wins. It is worth searching around because lawyers could be open to making arrangements if they are almost certain they will win. Again, as you mentioned it is about the country he is located in and also which country the case will be heard.

The only reason CIC would ask for KYC is due to high likelihood of funds being connected to something illegal:
https://criptointercambio.com/en/aml-kyc

https://ibb.co/mJYy31n


AML 17%

They promise to return the second day, but still no money.
I will keep in touch, looking for a lawyer to start an information campaign so that people will stop using this wallet.

I found this company, I will talk about what they offer to do and for how much.

https://www.rahmanravelli.co.uk/

I think it would be prudent to keep all of your options open and not just rely on your dealings with just one law firm, that way you can decide on which company you feel comfortable with representing you and most important you will be able to compare what they are offering in terms and then make a decision.

That's a very huge amount but have you exerted all your efforts this should be a big concern for the Crypto community why not reach out first to big Crypto media like Cointelegram and ask an audience to publish your issue or story if your funds are clean they need to refund, it will help others who like to trade with a huge amount not to pick Exodus if they failed to act on what they promise, then suing them is the best option.
I think a demand letter from a law firm will force them to act on their promise.

That's what I'm doing, picking a company to protect my interests.
I tried to explain to them that the reputational damage would be much greater than this $350,000.

I wrote to the EXODUS tweeter.
They blocked me, they don't want publicity.

https://ibb.co/SXj2phs

If you wrote to them in a calm and professional manner to query your case they should not have blocked you but if they deemed you were aggressive or rude maybe that was their excuse (or rationale). Would you be able to post the message you sent them which resulted in them blocking you?

You'll have to do what you have to do now the whole Crypto community is supporting you if they've done this to a big trader like you what more to small traders, they seem to undermine the power of the Crypto community, they should come out with a statement if they don't want publicity and they should just make a refund, since they promise it.
I'm sure many are watching this and fully aware of the issue, I'm thinking of dumping Exodus right now.

If this company is not from your geographical area I will advise not you them cause they may be a scam company but I will advise you to seek legal advice about this issue.
Report the issue to  FTC (http://www.reportfraud.ftc.gov/), SEC (https://www.sec.gov/tcr), Commodity Futures Trading Commission (http://www.cftc.gov/Complaint), or the Internet Crime Complaint Center (https://www.ic3.gov/Home/FileComplaint).

Please use a reputable wallet with a well-known team next time because of this type of issue. In the meantime, you can try to contact the CEO on his social (https://twitter.com/jprichardson) and also report the issue on Trustpilot (https://www.trustpilot.com/review/exodus.com?utm_medium=trustbox&utm_source=MicroCombo).

OP can ask people to help him file complaints on those links you mentioned, you never walk away from that $30 k this is an issue that will haunt Exodus until this is not resolved and this is a reference whenever we talk about Exodus's reputation in the community, I don't think Exodus can go on ignoring this complaint, Exodus should help OP to resolve the issue because its in their platform that OP losses this huge amount.

https://ibb.co/zZ2Qw80

There were messages with a thread on this forum asking for my money back.

It is actually $350K not $30K and I don't think the OP really needs anyone to help him file for complaint on the website i provided and if the OP is from the US I will advise he make use of the SEC link since one of the Exodus developer team is from the US.

Good morning,

I just read your post about your problem with Exodus and Criptointercambio

I suffered since last Thursday exactly the same problem with 100k$, I also completed their KYC and sent the document which proves the origin of the funds, but Critointercambio does not answer any of my emails concerning the progress of their procedure or on How long does it take.
Criptointercambio is located in Chile so I thought about hiring a local lawyer.
Could you let me know if you manage to solve your problem and how? I will be sure to do the same.
thanks to you

It's Tuesday, it's been a month since my money was withheld.

On the 34th day I lost my money, EXODUS support stopped responding.

Exodus support doesn't answer emails, but they are very quick to block me in their accounts, like Discord (  Reason: Account Suspicious).
How's that for Elon Musk, taking my $350,000 and calling me suspicious!
Here is a screenshot.
Wrote a tweet to https://twitter.com/jprichardson maybe this will help.



https://ibb.co/18hHKLk

Got some of my money today

Glad to hear this, but can you share more details like how much you did get back (from the total amount)? Did they contact you before sending the money? Did you reach any compromise like repaying you in installments?
Anyway, happy to hear that your case is about to get resolved and that exodus are not ignoring you. But this should be a lesson for everyone to never trust custodial services.

I got all the money back.
I have no complaints, the main problem is that you have to wait more than a month for your money and it greatly affects the plans.

It's good that you got your money back, even if it took more than a month since your issue has now been resolved, it's time to change the title of the thread to resolve and lock this thread.
But Exodus should see to it that they partnered with a trusted third-party exchange because it harms the reputation that they've built up for many years.

As has been suggested it would be advisable to edit the title of the thread to include the updated information including the fact you have received the funds you were owed. May I also suggest you lock this thread when you next visit here because there is not much for anybody to add here.

Before locking the thread and changing the title to resolve, I would like to ask how did it go.

Did Exodus help you to get your money to their third-party exchanger?
Did they issue an apology for keeping your funds for almost a month which is not right because as you said it greatly affects your plan?
Did they compensate you for going through all this, the amount is so huge that if it happens to many of us here will have sleepless nights and go through depression.
Do they promise or have a plan to replace or get another partner exchange that is more trusted?
A yes or no answer to all these questions is enough and will give us a hint if we can still trust Exodus.

 

I would advise some caution here as the claim by the OP against Exodus was not proven categorically and only limited evidence was posted but if we say the claim was genuine and the return of funds were genuine, it seems the OP will not be returning to the forum because he achieved the ultimate goal of getting his money back.

I had hoped to read more from the OP surrounding what happened with regards to the return of funds and the circumstances surrounding it but it looks as though that will never be known now.