EXODUS + criptointercambio.com = SCAM (hold funds 350 000$)

[ManSmile]

Hello Everyone

I used EXODUS for 3 years to exchange and send coins.

On April 13, 2023, I decided to do 9 swaps to exchange $350,942 USDT for BTC, ETH and Monero.




8 swaps out of 9 have not been executed, swap status is pending and please contact support.



I passed that damn KYC.
Providing a statement from a bank account that has already been closed, it cost me a lot of trouble to get the documents for 2021 on the account which has already been closed.
For a week, they just keep quiet, saying that the case is under review!, All requirements have been met, they refer to the rules which they themselves have invented.
If they do not return the funds I will publish the details.
While looking for all this, I found this.
http://www.broker-fraude.com/cripto-intercambio/#hunter-email:support@criptointercambio.com

[holydarkness]

I understand correctly that you completed all the requirement asked by criptointercambio and they asked you to wait while they reviewed your case? Do they give any estimation about how long will it be?

Meanwhile, you might want to familiarize yourself with a quite similar case of yours regarding a third party swap and exodus, EXODUS + N.Exchange = SCAM | STAY AWAY

[ManSmile]

I understand correctly that you completed all the requirement asked by criptointercambio and they asked you to wait while they reviewed your case? Do they give any estimation about how long will it be?

Meanwhile, you might want to familiarize yourself with a quite similar case of yours regarding a third party swap and exodus, EXODUS + N.Exchange = SCAM | STAY AWAY

Yes.
All requirements were met on May 2.
Today I wrote to support again and was again told that the case is pending.
I am not asking to complete the exchange, but to demand a refund of my money.
This is just a mockery or scam.
What right do they have to seize my money like pirates?

[rat03gopoh]

At first glance like a $10 domain that you won't find even in the first 100 pages of a google search with general keywords, I think you were recommended by someone, a site or this is one of the dapps in the exodus wallet.
Now let's take a closer look "about them"^[1]:

...
Cripto InterCambio is non-custodial, which means the service never keeps any users’ funds.

One of the company’s key principle is anonymity. Hence, no registration is required to implement an exchange.

I hope you see the red flags.


1. https://criptointercambio.com/en/about

[holydarkness]

At first glance like a $10 domain that you won't find even in the first 100 pages of a google search with general keywords, I think you were recommended by someone, a site or this is one of the dapps in the exodus wallet.
Now let's take a closer look "about them"^[1]:

...
Cripto InterCambio is non-custodial, which means the service never keeps any users’ funds.

One of the company’s key principle is anonymity. Hence, no registration is required to implement an exchange.

I hope you see the red flags.


1. https://criptointercambio.com/en/about

Even if OP see the red flags, it'll be already too late for them. I have never used exodus and all of their services before, so I can't be sure, but if OP's case is just like the one I said above with N.exchange, the users were not let know which third party exodus is using.

[...]

Before to make a swap Exodus tells you that operation is going to be performed by some 3d party but they do not let you accept some 3d party terms and they do not name directly exchange which will perform the operation:

This is how it looks like:
[image resized]

[...]

OP, perhaps you want to try an approach suggested by Potato Chips on the other thread,

Post in r/ExodusWallet (https://www.reddit.com/r/ExodusWallet/). Someone went thru the same thing and was able to get a refund, see: https://www.reddit.com/r/ExodusWallet/comments/xjzl4u/update_of_the_story_about_the_swap_in_the_exodus/

If you get ignored, consider posting in more places as well. Exodus seem to care about their rep and could help put pressure on n.exchange. For instance, there's r/bitcoin and twitter. [...]

or try to get in touch with bvg96634, you both has a quite identical situation, just a different 3rd party. Maybe he can give you a suggestions on how he got out of the situation.

[ScamViruS]

Since you are now stuck in their system with your funds, there is no other way but to fulfill their requirements. Opening this thread warned many crypto users about this wallet, to avoid using this wallet. Various complaints about exodus have already been presented here and how many of them have been resolved by exodus. So hope you also get the solution, keep in touch with them.

[robelneo]

Since you are now stuck in their system with your funds, there is no other way but to fulfill their requirements. Opening this thread warned many crypto users about this wallet, to avoid using this wallet. Various complaints about exodus have already been presented here and how many of them have been resolved by exodus. So hope you also get the solution, keep in touch with them.

It seems Exodus is not good at picking the right exchange to integrate with their wallet, this is the second time and the first complainant took 52 long days to recover his Bitcoin with so many documents submitted.
I'm a long-time user of Exodus I like that they always updated their wallet and I've seen a lot of improvements in their interface and security, it's just that they are not good at picking a third-party exchange and this will definitely harm their reputation.
I also recommend keeping in touch with the Exodus support team they are quick to respond, I'm also hoping that your issue will be resolved, it's hard to be a user of a wallet with an ongoing issue.

[ScamViruS]

Since you are now stuck in their system with your funds, there is no other way but to fulfill their requirements. Opening this thread warned many crypto users about this wallet, to avoid using this wallet. Various complaints about exodus have already been presented here and how many of them have been resolved by exodus. So hope you also get the solution, keep in touch with them.

It seems Exodus is not good at picking the right exchange to integrate with their wallet, this is the second time and the first complainant took 52 long days to recover his Bitcoin with so many documents submitted.
I'm a long-time user of Exodus I like that they always updated their wallet and I've seen a lot of improvements in their interface and security, it's just that they are not good at picking a third-party exchange and this will definitely harm their reputation.
I also recommend keeping in touch with the Exodus support team they are quick to respond, I'm also hoping that your issue will be resolved, it's hard to be a user of a wallet with an ongoing issue.

Exodus should promptly resolve issues with third-party exchanges to protect their reputation, and take appropriate action to prevent such issues from occurring in the future. Because such threads will definitely affect their reputation, from which they create distrust among their customers even if they solve the problem by asking different documents from their customers.

[JollyGood]

Exodus should at the very least make exchange partnerships with third parties that do not have a tainted reputation. If people are using their service in good faith and are then being held in a system (that they did not ask to be held hostage to) then the onus has to be on Exodus to do something about it.

[ManSmile]

Exodus should at the very least make exchange partnerships with third parties that do not have a tainted reputation. If people are using their service in good faith and are then being held in a system (that they did not ask to be held hostage to) then the onus has to be on Exodus to do something about it.

https://ibb.co/dbmtY6L

Exodus and criptointercambio.com seem to be working together.
Exodus support refers to the criptointercambio.com policy and the inability to intervene.
I specifically checked my address and it's in the green zone (AML 17%).
If there is no refund within 24 hours I will destroy their reputation, these scammers Exodus who cover themselves with criptoSCAMintercambio.com

[JollyGood]

The way I see it they have no reason to delay transaction for this length of time and furthermore, if they decide to go down the AML/KYC route (as an excuse to indefinitely hold on to funds without returning them) then basically nobody should trust them.

The only time you should send KYC to an exchange is if they are 100% reputable and you are sure they will never sell your KYC/AML data on the black market to international criminals and scammers. If you are looking to receive fiat in to your bank then clearly exchanges have to enforce KYC therefore it is reasonable to send KYC to them for AML purposes.

Exodus and criptointercambio.com seem to be working together.
Exodus support refers to the criptointercambio.com policy and the inability to intervene.
I specifically checked my address and it's in the green zone (AML 17%).
If there is no refund within 24 hours I will destroy their reputation, these scammers Exodus who cover themselves with criptoSCAMintercambio.com

[coin-investor]

Exodus should at the very least make exchange partnerships with third parties that do not have a tainted reputation. If people are using their service in good faith and are then being held in a system (that they did not ask to be held hostage to) then the onus has to be on Exodus to do something about it.

Exodus and criptointercambio.com seem to be working together.
Exodus support refers to the criptointercambio.com policy and the inability to intervene.
I specifically checked my address and it's in the green zone (AML 17%).
If there is no refund within 24 hours I will destroy their reputation, these scammers Exodus who cover themselves with criptoSCAMintercambio.com

I'm a long-time user of Exodus and it's a big concern if they have issues like this, this is not the first complaint they have a lot of users because they are an old wallet with good security, but they are receiving a lot of negative feedback the way they picked their partners, they should be partly responsible for this because they recommend dubious exchange.
If they cannot find a good exchange they might as take the exchange feature and just retain the wallet feature.

[JollyGood]

I have some recollection of downloading Exodus (and Coinomi) to see what they were like but cannot recall using them therefore I will not be able to vouch for either unless I download and test them. Like you, what I will say about Exodus is that I am not impressed with them for selecting partners that have some sort of bad reputation.

If this situation were to continue maybe the number of complaints against them here will increase but even then I see no reason why Exodus would be interested in addressing the issue.

I'm a long-time user of Exodus and it's a big concern if they have issues like this, this is not the first complaint they have a lot of users because they are an old wallet with good security, but they are receiving a lot of negative feedback the way they picked their partners, they should be partly responsible for this because they recommend dubious exchange.
If they cannot find a good exchange they might as take the exchange feature and just retain the wallet feature.

[ManSmile]

Please suggest attorneys who can sue them and recover damages from them.

[Potato Chips]

Please suggest attorneys who can sue them and recover damages from them.

You'd need to reveal your country for people to suggest. It'll also be easier if you're in the same place as the company you're suing.

Otherwise, you could probably find directories thru search engines. Some places have bar associations where you could get a referral as well. At the very least, I'd say you should get someone who's familiar with crypto/isn't hostile with it.

[JollyGood]

He might be able to find a lawyer who will fight the case for him on the basis he will only get paid if he wins. It is worth searching around because lawyers could be open to making arrangements if they are almost certain they will win. Again, as you mentioned it is about the country he is located in and also which country the case will be heard.

Please suggest attorneys who can sue them and recover damages from them.

You'd need to reveal your country for people to suggest. It'll also be easier if you're in the same place as the company you're suing.

Otherwise, you could probably find directories thru search engines. Some places have bar associations where you could get a referral as well. At the very least, I'd say you should get someone who's familiar with crypto/isn't hostile with it.

[favebook]

The only reason CIC would ask for KYC is due to high likelihood of funds being connected to something illegal:
https://criptointercambio.com/en/aml-kyc

[ManSmile]

The only reason CIC would ask for KYC is due to high likelihood of funds being connected to something illegal:
https://criptointercambio.com/en/aml-kyc

https://ibb.co/mJYy31n


AML 17%

[ManSmile]

They promise to return the second day, but still no money.
I will keep in touch, looking for a lawyer to start an information campaign so that people will stop using this wallet.

[ManSmile]

I found this company, I will talk about what they offer to do and for how much.

https://www.rahmanravelli.co.uk/