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Hello,
I withdrew 20,000 usdt after winning in Baccarat on Duelbits (total deposits 12000). I’ve been waiting for more than 24hours and no payment. I’ve never played there before, so those who play there is this a common issue?

I played on Stake, Rollbit, Gamdom, Bitcasino.io, and never had to wait for more than 8hours for a withdrawal (including KYC or not). Just to know what to expect.

Edit 25/07/2023: It’s been 7 days and I still haven’t received any update on my withdrawal. Still in « processing » mode.

As per Duelbit:

Source (https://news.duelbits.com/your-guide-to-online-casino-payments/)

Did you contact support (https://duelbits.com/support)? If not then contact them to find out why it is taking so much time. I feel your withdrawal has been flagged as the winning amount is big.

You deposited 12,000$ and you withdrew 20k? Or $20? Which one exactly because I don't get it.

That's a lot you deposited on an online casino you've never used before, anyways Duelbit is not a small company in this space, and their rep is quite good too.

What is the customer representative saying? Have you get in touch with them before creating this topic? You should have done that first before coming here.

It's sometimes normal when a gambler win a big amount of money and the withdrawal is been delayed, get used to it now because it happens a lot.

Wait for the customer support to respond,  until then, have some patience.

I will advice you to contact the customer care. Crypto withdrawal on crypto gambling sites are very fast, unlike the fiat gambling sites. The withdrawal supposed to take less than 24 hours (Duelbit even said withdrawal is instantly). But you said it is more than 24 hours now. Better to contact their customers care as soon as possible.

contact directly the support mate because it is not normal for duelbits to release that long withdrawal though maybe you are being flagged because you are withdrawing a not so small amount.
so checking account will takes place.

Check out spam folder of the email you have used for registration. I bet you've got a surprise KYC letter there.

20 thousand usdt, not 20 dollars. No they did not ask for KYC.

Customer support said they don’t know why it is being delayed and that they don’t have any timeframe on when this could be resolved.

On the other websites I also withdrew these amounts and sometimes much more (180k on Rollbit).

Anyway no problem I understand, but I am only asking others who play there about their experience, just to know what to expect. I’ve seen the thread about the 500k win but that’s on another level.

OP, as others have already mentioned, your best bet would be to contact Duelbits customer support and see what they say. The withdrawal should not normally take that long, but it is possible that your case has been flagged for manual review due to their regulatory requirements. Has the casino asked you for KYC? Sometimes, the verification of KYC documents can take some time. There was a recent case (https://bitcointalk.org/index.php?topic=5279042.msg61904511#msg61904511) from member BitcoinHunt3r who was waiting for verification for about 9 days. If that's the case, you have no other option but to wait until your KYC is verified and the withdrawal is approved.


edit: Apologies, I read your last reply afterwards. It seems that KYC is not the issue, but rather your withdrawal has encountered their manual verification process.

I have experience, withdraw 3850$ without KYC and instantly credited.

IMO, you should share more data. They asked you KYC or not, how the process current going by responding from them, and how is your gameplay style (Deposit 12,000$) but could be you are not passed the waggering requirement 1x/deposit amount.

In every casino there has some unwritten rule, you need to passed 1x waggering from the deposit you are made before created a withdraw (it's for money laundry). If you withdraw without passed the waggering first, it's gonna to be trigred for the transaction getting flagged and requirement person to check it & process.

20,000 USD is really a big amount. It’s not great to see a popular casino delay withdrawals. OP, are you sure that you haven’t violated any rules of the site? Have you followed all the Terms and conditions? Check that players from your country are allowed to play in Duelbits. If everything is fine, then you don’t have to worry, I guess. Keep messaging the support team about the delay in the withdrawal and, if possible, update us with the status of your case. Duelbits is a reputable casino, so I don’t think they will ruin their reputation for only this amount of money.

I have wagered well over 1x. No I am not playing from a restricted territory.

I just contacted support again and they told me no need to contact them anymore, I just have to wait for their reply. Nobody knows what’s happening.

This means that your withdrawal process is being reviewed manually or maybe the account is marked and they will conduct an internal investigation so that after that they will reply to you with the reasons explained.

It is also possible that they will provide a KYC verification process for you even though they are not currently doing it but the support team can request it.

So the previous withdrawal was smooth instantly and the withdrawal is now 20k pending, there is no other way but to wait for a reply.

I have a friend who plays Duelbits. He usually received the withdrawal on the same day he ordered the payout

This is already an indicator that there's a problem towards your withdrawal request so best to contact there support to know what is the issue of your request on why it take that long. If there's no problem will be seen then for sure they can release it immediately, but if there's something suspicious found maybe it will take some time before they get finish on possible investigation so best to talk with them to get a clear answer regarding on this delays.

That is very strange. If customer support itself has told you that they do not know the reason for the delay then perhaps something went wrong? Did you check to see if you withdrew to the correct address? I always triple and quadruple check, especially with such large amounts of money. You need to be 100% sure you withdrew to the correct blockchain, as well. Was this USDT address a ERC20 or A TRC20 or some other blockchain?

Duelbits is a very well known and trusted online cryptocurrency gambling casino platform so they would not try to lie or scam you out of your money.

Have there been any updates since the customer support last contacted you?

It is not difficult to understand. He deposited 12k and wagered, after all he won to the amount of 20k and he tried withdrawing the 20k which got stocked for more than 24hrs.

This is clear assumption. If the account is flagged and under investigation by Duelbits, atleast the support should be aware of this and communicate same to Op. In this case they are just keeping Op in the blind.

It is common for support to wait for a response from the security council for these checks, if support has not gotten any response then they will not explain anything.
What I know in the casino is that when there is a complaint to support, then support will send it to the security team after which the security team will convey it again to support and support replies to the email that was complained about.

Since they have contacted you to wait then all you have to do at this moment os to exercise some Patience, at least you're not been snubbed so you should take it as a sign that they are really interested in resolving your issue as soon as possible.

Since they didn't request for KYC that could have taken some time to get verified then it probably will be some technical fault, just wait and see the next response you'll get from the support if it's positive.

I have seen them solve cases in the past for this your own shouldn't be a different case.

I hope everything goes fine with your withdrawal. What I was surprised by is that you did not question them. I mean anyone in your position would ask them why they need to for their reply? What exactly is going around with the withdrawal request? Did you ask them those questions or never ask them such questions? As the amount is big I would have asked those questions. In most cases, if a new user makes big they do all those multiple manual checks to verify if the win was legit.  

The writing style of OP is similar to the accusation created towards Duelbits for 500K usd which was eventually released to the player. I hope he didn’t create an extra account at their website and got caught 😆

So far all accusations and issues have been addressed by Duelbits and the amount is five or ten times than yours if they say you need not contact them they are resolving your issue and you will soon receive emails informing you what happen and what you should do, what I like about Duelbits is they are quick to resolve issues, they don't want issues that last for months, they will try to resolve it to preserve their reputation.

I don't play with Duelbits as gambling platform site and not familiar with how much time need for withdrawing fund, seems you tried withdraw huge amount 20.000 usdt and actually some gambling platform need process withdrawing manually. But in few gambling site I try all withdrawing process instant without need waiting until 24 hours. You need contact support and ask about your withdrawing delay, could possibility huge amount withdrawing you need pass KYC on your account.
I don't know what happen with some gambling platform when huge withdrawing fund always need process manually or take time more than 24 hours but not applicable when huge amount deposit will process instant.

I know how you feel but you just have to wait for a reply from the support team. You should also get your KYC stuffs ready because after this much delay,it is possible that they will ask you for KYC. I hope that there wasn't a mistake from your side ? If I may ask is this your first withdrawal on your account with team ? I think there is a problem somewhere. Don't forget to update us if the problem is solved.

This is your secind post, so how did you know this,you check the OP's username to be sure.

With that long of a withdrawal delay, I hope you've contacted support. and don't miss any emails you might get. check all your email folders, most likely you will be asked for KYC with a delay in your withdrawal.
I hope this isn't your first draw at Duelbits. this is not comfortable but I hope you are patient with the reply from support.
I hope there are no problems with your account and money.

Duelbit is a well-known casino here as they are very much active OP. There have not been any much complaints about the casino lately maybe you should exercise some patience with them. Possibly they might be reviewing your details for further actions based on the amount you have stated here for withdrawal. If you can, as earlier advised by a poster here, do well to check your junk box for possible mail which might likely contain a kyc message for you to carry out or you reach out to their representative here (https://bitcointalk.org/index.php?action=profile;u=2859659) or you make a post on their announcement thread with the link to this thread there so that your case would be attended to urgently.  DUELBIT ANNOUNCEMENT THREAD (https://bitcointalk.org/index.php?topic=5279042.0)

I have made a few deposits and withdrawals recently with Duelbits, but the sums were much lower (100-300 max), and my withdrawal requests never took more than an hour to proceed. However it is logical to assume that with such large amounts they will likely ask you to verify your account to confirm your age and prevent any potential money laundering attempts that's why your request is taking longer.
If you are a legitimate gambler who didn't violate any of the casino rules or live in a restricted county then there is nothing to worry about. In addition to waiting you can contact their live chat support for a faster response regarding your case.

I think it's true some people said it's worth contacting their CS or making a ticket, if there is no response maybe contact their representative on this forum, go to their thread to complain about your withdrawal process, but as far as I know usually wait until it's true in the process there may be manual checks that they do before processing your withdrawal.

But it's also true, check your email, you might be asked to complete KYC or something else so that there is a process left behind so the withdrawal hasn't been processed, if you have received your payment and they have processed your withdrawal, don't forget to lock this thread so you don't get flooded with unwanted posts. necessary, I hope your withdrawal will be processed immediately and follow the advice of friends here

Contact live support to escalate your pending withdrawal. Sometimes my transaction in there become pending for more than an hour and it resolves only after I report to the live support. Also the support will contact you if you will need KYC which in your case is the most probable scenario since you win huge amount for your first time.

Probably, this is their safety protocol set for new accounts that has huge balance for withdrawal.


What's the status of your withdrawal? Is it still pending or processing with TXID available? What token do you use to withdraw and deposit?

OP, @pakhitheboss & @FatFork have already given you their draw deadline and next thread (Duelbits) it's up to you whether you want to contact the team duelbits (https://bitcointalk.org/index.php?action=profile;u=2859659) or confirming your problem to their thread, $20k fund for me is big, if you don't break the rules and bet or win instantly, i think you will be ok, surely done well by duelbits team for your withdrawal delayed.

If the chat support on duelbits web doesn't respond well, the next step is you can PM their team here, maybe that's the best solution for you, I hope everything is fine, no problems for your withdrawal on duelbits, after creating this thread.

I just think that withdrawing $20k from a site is a warning to the site to check the account first to make sure everything is ok. Moreover, you deposited $ 12k, and your total deposit and withdrawal was very large. So it's normal for Duelbits to check your account first before processing it.

You should ask the support service for a definite answer or visit ANN and ask a Duelbits representative. We are talking a lot of money, and is your account verified? Perhaps, Duelbits wants to ask you to verify it first, just to be sure.

If I have to guess, it must be about first time withdrawal attempt and it is considered as big amount. 
As far as I remember, there was similar situation where duelbits players need to wait longer time for their first time withdrawal.
The most important thing is that the live support has already told you to wait, so better for you to wait patiently until you get an update from them.
I know how you feel and I believe most other players will also a bit panic when their withdrawal is not coming after 24 hours.

Duelbits allow withdrawal instantly even with higher amount. I think this case is all about OP being new without KYC or due to the transaction being stuck on the blockchain.


On the other post of OP. He mention that even support doesn't know what's the real issue. We don't know of this is the exact reply but most probably the reason is between the KYC or pending transaction.

Best way indeed is to communicate with their support team regarding this but I expect that he did before creating this post. This might be his frustration toward what happened into his winnings. But as we all know there's a thorough reason for this. My assumptions are wrong receipent address, stuck or traffic on the blockchain or this is just another acuse towards the gambling site. There's no proof in the first place which puts this claim questionable. Withdrawals should be in an instant if nothing wrong would happen. Not to side with the gmbling site but for sure they won't be foolish enough to throw their reputation just for this amount. I hope they'd be herd as well in this instance.

Even for a first withdrawal and being a huge amount, support should be more clear on the reason of the delay instead telling him to sit down and wait, in my opinion. OP surely would feel less anxious if he was told by the support staff that he withdrawal is being manually checked because the amount and the fact he is quite new in their platform. Anyways, as far as I recall this is a reputable casino, so I hope OP will get his satoshis through.

It sucks when a service freezes a withdrawal, regardless whether has anything to do with crypto/gambling or not.  :(

I didn't encounter any issues with them in the past, So it might be something that's bugged in their system leading to this or perhaps a problem with your payment processing. Best to actually just contact them instead. Although judging by the amount of money you're trying to withdraw from them and it having no issues with them since they didn't ask for any KYC or whatever during that period, it might've been something wrong with your bank. It would be equally smart to contact them as well regarding this issue as most often than not they'd have records of every transaction coming in and out of your account regardless of if it went through or not. Update us too if something comes up so issues like these can be raised to the concerning authorities and casinos.

I contacted support several times, the last time this morning they told me « no update » and « no need to contact them again because they will contact me when they have update », so I won’t contact them again and wait for their email.

They didn’t request KYC. To answer another question above, I withdrew to the same address I deposited from.

Thank you everyone for the testimonies about your experience with Duelbits.

What you must know is that casinos operations differ from one to the other and their method of resolving issues when there happen most time differs too, but since you have waited for 24 hours plus and your withdrawal has not arrived yet I think your best shot at this point is to contact the casino support to see what is going on with your withdrawal.

So whatever they response to this is you then let us know and try as much as possible to include all possible evidence while communicating with the support.

If he did so, then maybe he has violated the rules but I don't know if same rules apply for every casino but I was a victim of such circumstance but mine wasn't a crypto casino by the way, it was just a local based online casino here in my country and the reason for me having multiple account was because I lost the previous mobile used for registering on their website and in other for you to make certain amount of withdrawal an otp verification must be sent to that same mobile number used for the registration.

If you have been waiting for more than 24 hours, then for sure the site will ask you for KYC, and if you have multiple accounts on the site, then you will get into problems. Most of the Licensed gambling sites don't allow multiple users, and maybe the site is doing the proper investigation. And if you ask yourself why they do this, the answer is the $20k. With such amounts, most casinos ask for X level of verification in the accounts.

Maybe your withdrawal has got connections with your unusual activity and that's why Duelbits has to delay it. Because if everything is smooth then you'll be able to withdraw without any problems. Just contact their support and ask them some reasons why your withdrawal has to take more than 24 hours but don't expect that it's going to be smooth and they'll for sure ask for compliance with that so that you'll be able to proceed with the process and what you've requested for that withdrawal.

For exceeding 24 hours, I think it definitely would be a KYC resolution and possibly investigation on OP account as nothing more than that. OP should comply with the casino with all sense of sincerity and if free would be allowed to withdraw his funds but if found wanting, what ever the case maybe, OP would have to face the music.

I just want to give you a heads-up that waiting for them to contact you again or for this issue resolved could take longer than you expected, from what I have seen this could take, several days, to week/s or even months so suggest being more patient. I do hope your issue gets resolved soon. also, from what I have seen scam accusation against them usually gets resolved.

Had to redact this cause apparently OP sent his funds to a cryptocurrency address so there's no real way for him to contact anyone from the payment side of things. I know this is kind of frustrating for you and all that cause after all that's 20 thousand bucks we're talking about, but if you could give the address another quick check just so you can verify/guarantee that it is indeed the same address you're sending it to, cause idk sometimes we get a little stupid every now and again and make that one letter/number typo and completely mess with the way our money was sent, it happens to everyone. And I know it could come off as condescending but trust me I'm really trying to help you get to the bottom of this at the very least.

Also really iffy that Duelbits' still not asking you for any proof of transaction or anything that would indicate you did send the money away from their site but oh well, let's just wait for an update I guess.

^That is the point, because sometimes processing times for withdrawals can vary from one platform to another, and it is possible that certain factors may contribute to delays. These factors can include verification processes, security checks, transaction volumes, or technical issues.
If the delay persists and you have concerns about your withdrawal, I recommend contacting Duelbits' customer support directly. They will have the most accurate and up-to-date information regarding your specific withdrawal and can assist OP in resolving any issues he may be facing.
We know how already trusted this gambling casino and Duebits has been here for how many years they will surely not doing any stupidity to ruin what they build here.

I am of the same opinion, you should contact support to help you, I know that 24 hours go by very slowly if you have not yet had any kind of response, but it is preferable to wait for your case to be well-studied, I don't know if it could be for the reason of KYC, KYC is what can manifest itself and it usually takes a while for it to be approved, but you have to be sure of something, Duelbits never takes away problems They always respond on time and with the reasons that they are, there is no way that this casino can and wants to hurt any player because they have a lot of confidence within the forum and with that it is an indication that things are going to turn out well.

I don't think ops have come online to let us know if he has contacted the Duelbits support before making this thread because this is the wrong board for this kind of post and at that one should also check to know if ops tried to make any comment on the Duelbits ANN thread also.

Because if ops continue to walk outside without going through the right channel,  his withdrawal may stay stocked longer than it should be and at that, he needs to make contact with the team as soon as possible.

I guess what "piebeyb" meant is for you to have check your Gmail if Duelbit might have sent you message about the reason for the delay, because we all know that Dualbit is too big a casino that they can't afford to pay a mere $20k winner, because ever since I started using this casino for gambling,  my payment always arrive on time

@OP you must encounter support as from here you will get the right decision. Since you have a large amount of assets that are holding your assets you can resolve them by contacting support as soon as possible. If KYC system is mentioned then you must redeem dollars with your information through KYC.


I myself am involved in casinos but our dollar amounts are small so we don't have any problems. Here I see your wealth amount is mountain amount due to which you are facing this problem.

If you haven't violated any terms and you are confident that there is nothing that might be wrong from your end, including the wagering requirement since you said that you've wagered way over 1x before requesting a withdrawal and if their wagering requirement is just 1x then there should be no issues with that as well, and since they didn't ask you for KYC as well so far, so I assume they are still investigating your account and checking everything manually.

If support says that you don't need to do anything and wait, that's what should be done, since you have requested to withdraw $20k, they will have to check everything manually and if they think they should, they will also ask you for KYC verification at this stage and you should complete that without saying anything or you could get in trouble.

at least now you have confidence that Duelbits will never end you negative as they are not asking you for KYC so meaning it is just about the amount that they need to check as it is a Big amount for single withdrawal.
i can also vouch for Duelbits being a legit and have not experience any bad about gambling here in this site.

No they didn’t send anything. Withdrawal « in process ». I also verified my messages on the website in case they missed sending me email and nothing. Last message says no need to contact them and that I should just wait.

If that's what they've said, there's nothing you need to do but just wait. Although it's taking too long on your end, they have a valid reason that they're looking up to. Lucky you are if this isn't going to take that long like a week or even a month. Some cases that I've seen but not with them took around more than a month.

Usually the withdrawal is instant or take few hours but in your case they might have found something suspicious upon which they might be looking for and ask for documents or simply let you withdraw the amount and hope it happens but be little more patient to see what their response is after more time or if you get it smoothly.

Duelbits is a reputable casino with a lasting presence here. They have a long running signature campaign managed by  a reputable manager so I see no reason why OP should be worried. Possibly, there might be some verification ongoing and this takes some time with respect to the volume of amount put on withdrawal. I think what they had failed to do is to inform OP of the expected time to get a response from them as normal for every casino to do when ever there is anything of this nature ongoing as a result of the amount involved. Some of them takes months for them to round up their verification process if it involves a third party which would require them waiting to hearing or getting a feedback from the third party involved. This is what is expected for duelbit to have done but keeping someone in suspense is what i do not see  as feasible.

Correct. Maybe he can call support every few days to ask how far the process has gone so that he gets a satisfactory answer from them. Maybe tomorrow or the day after, he could try to call back and in the meantime, it was better just to wait and hope all is well. From what other friends conveyed, the withdrawal process usually does not take a long time. Maybe something was preventing Duelbits from processing his withdrawal.

If the withdrawal is still not processed for another day or more, it would be better to contact them again. However, in my opinion, this is unlikely to happen. I have played on Duelbits several times and have withdrawn money multiple times without any problems. However, your case is a bit different since it involves a huge sum of money. So, I believe that this case will be resolved soon. Perhaps they are currently investigating your account or something similar. I am just guessing, but I will watch and wait for your updates.

He can do that whenever he's comfortable but if he's being told that he has to wait, that's all he need to do.

That's actually the case and that's the reason why his withdrawal is delayed. I don't think that they're going to give the reason why his withdrawal is being held on.

Op does not need to panic too much because that might be a bug or something that needed to be fix. Duelbit is a big casino just like every other casinos we have here that gamblers frequently use to make bet and make earning. If the withdrawal is still pending till now, then op need to wait for a while or better still chat the customer care for a reason why his withdrawal has not been processed. This can happen once in 100 withdrawals so op should not panic when his withdrawal is not going to be process. The customer care is in best position to explain what really happens.

20k$ is quite a large amount after all, so they probably have something to check there first, just wait for sure, because if there is a problem they will definitely send a message.

is the person sending you a message mate? Maybe you're not sending a support report to them? is that right? just add a little more patience, just wait a little longer for the answer or it will also arrive in the wallet you put there.

20k not a big amount for Duelbits, they are a big and reputed casino. The only reason for the delay in this situation can be OP opened this account recently. Deposited 12k and won 20k, which might triggered the internal security check algo. What bothers me is that they are asking him to wait after more than 24 hours. They could have send him a mail with a reason why their is a delay which they haven't. The left for him to wait patiently which he has been doing for now.

Do not get things twisted mate Duelbits is a big casino no doubt about that but you should know that 20k is not a child's play as well. If the casino is conducting a verification on an account just for a 20k withdrawal then you should know that amount means a lot to them as well irrespective of the fact there are rules attached to huge amount withdrawal which must undergo kyc and other necessary verification before they start processing withdrawal. I as well agree to the fact that they failed to tell OP when and how long it would take them to get back to OP. That was the issue hence OPs outburst.

When dealing with a large amount withdrawal it is normal for it to take longer. because it is well authorized when withdrawing large amount due to which it may take a long time.  And it is not a problem that gambling sites have to complete huge amount of transactions every time due to which the withdrawal time may be a bit long. but you should talk to support if it takes more than 24 hours.

Since you have opened this topic for a long time.  Hope your problem is already solved.

I believed this is not the first complain about this casino, I have seen it in this board and also in the Scam Accusation Board, they should know that they have been placed in the casinos reputation group in the forum so any misconduct will affect users that have already given them trust so they should maintain that trust in the forum.  Then op you still need to contact the customer service to hear from them. You have to provide your ID and other information to make the discussion smoothly for customer service to forward your complain. And also be patient about the replies.

Any update @OP? Did your withdrawal get processed or did you hear from heir customer support?
I withdrew before from duelbits and my withdrawals were processed almost instantly but I mostly withdraw small amounts.
Obviously, your request is being reviewed since a big amount of money is involved. Unfortunately, there isn't much you can do right now but to wait.

No, « still no update ». I checked my email inbox and spam, and went to my account on website. Last message from 2 days ago that says « no update » and « no need to contact support », they’ll come back to me when there’s an update.

I would suggest waiting more as they have said about contacting you if there's any update on this withdrawal issue and pressurising it won't get a faster confirmation from their end.I think there were several cases where it take few days to process the issue but duelbits won't just block your funds without any further explanation.So let's see what happens next.

I think you should just be patient with them OP but my concern is that why did they not send you any message with respect to the situation of your withdrawal if they are conducting anything as to keep you updated and possibly inform you of the expected time of response from them after they must have been through with what ever they are doing so as not to keep you in suspense. It does not just sounds normal. That should be the immediate response they should have done to keep you calm. I see no reasons why such a big and reputable casino would do such irrespective of the withdrawal amount involved.

Its been like a day or two since OP started this thread, if he's yet to update on the current situation till now, then i will personally believe that he has probably gotten his withdrawal request processed and he's busy spending the money and have forgot to let us all know that he's issue with duelbits is resolved  ;D.

Its a common practice for members to be very active when they have a serious issue and looking for solutions, but then become inactive for atleast, some time as soon as that is issue is resolved, and some fail to even update their thread to inform the community that their issue is resolved, not after several days or even months, depending on how long they are inactive.

I agree. I will just wait.

Still no new updates? It does seem like a long time to wait for no apparent reason, unless there is a suspicion of some kind of abuse on your part. I wonder why @duelbits (https://bitcointalk.org/index.php?action=profile;u=2859659) representative did not stop by this thread and offer some explanation to the community, even though he was active on the forum today. Perhaps he simply wasn't aware of this topic.

The area of the money you deposited and the money you withdrawn is contradictory from your explanations the values you presented is confusing because I don't know of what you are saying that If the amount you tend to withdraw is twenty thousand or twenty dollars, I will like you to make a correction in your figures. Before you make this public announcement have you tried to get a feedback from the team, if you have done such, what is the response of the duelbit team, it least you need to contact them and hear their response if it's positive or negative

I cannot believe some people in this thread actually feel that op is trying to withdraw 20 bucks. Seriously? He made a typo, but it's actually 20,000 dollars. I doubt he would open this particular thread just for the sake of 20 bucks.

Anyway, this doesn't look good for Duelbits since they haven't clearly explained their side of the story while op explained his side of the story pretty clearly. It's really weird that he hasn't been asked for KYC yet.

Someone from their team needs to resolve this mess asap.

Hahaha, so true! I don't even consider it a typo because there are many non-English speaking countries in the world (for example, almost all European countries) that use a decimal comma (instead of a decimal point) and a period (or full stop) as a thousands separator.


I agree.

He will not put 3 zero after the decimal point if he wants to simply put 20 bucks in there instead of 20K. His deposit is 1200 and it's easily interpreted as 20K since he will not having some trouble posting this issue here if he is just withdrawing fragments of his original deposit.


Duelbits representative is not always active answering issues here in the forum unless it was escalated to the team. I think the OP is in communication to the Duelbits support in the website that's why this issue is not escalated. The OP is just asking for how long the duration of his withdrawal without any violent complaints.

I think the OP should either make a post of it in their ANN thread on the gambling board maybe it will get some attention from the Duelbits team to address this issue or send a DM to one of the Duelbits teams active on this forum to direct them here and explain the exact issue here, but I also don't want to accuse duelbits of anything as the OP here is just a beginner and there's not even a screenshot that he actually has a problem.

Not sure the OP created a thread with the actual issue of the case or just simply looking for attention which might have made the Duelbits team reluctant to come across this thread to explain the problem to the OP. actually the OP would have been better off providing screenshot proof to confirm that he actually withdrew the money and it hasn't been processed.

Oh wow, looks like there is a problem.


@piebeyb ok I understand what you mean, I will post this in their thread.

All the more reason for a representative from Duelbits to come here and explain the situation from their perspective. Regardless of whether the OP's concern is justified or not, it would present a better image to the public.

He said this was his first time playing on Duelbits so you are right that it might be about the KYC but even if it's about other problems, KYC can still be asked for them to know that you are a fair user. We are not comfortable when we experience the same thing even if there is only small amount involved so how much more here when the amount at risk is $20k? Whether he is impatient or not, he still can't do anything but to wait for things to get sorted out.

Is it in dollars? Then no way it is small but how long you have been playing on this site? Maybe it wasn't your first and then you already completed your KYC. Maybe if he verify his KYC first, he won't experience a hassle like this but he may not be expecting it since he said his withdrawals on other casinos have went smoothly. He is already on the casino before so I believe he already contacted the support there but he might be alarmed and asked our help here.

You can see that those in figures is not well explanatory the way decimals are being placed, at least someone who wants to put things or make list should at least try to put things in other because i believe that is when someone present it issues well it becomes well understood, so therefore what issues that concern money you have to be straight for the figured, so that the issues will be lesser for people that want to discuss about it

He is registered on the forum last January while this is his first post made in the forum. Seriously this just a coincidence that newbie posted same as issue as your for the first time in the forum? I knew that escalating the problem will make your issue solved quickly but finding support with same issue from a not credible user doesn’t change a thing to improve your case.

Contact Duelbits representative here in the forum through this link https://bitcointalk.org/index.php?action=profile;u=2859659 . He is online so he might read your concern and help you solved it.

Multiple gamblers are having problems now though they didn't provide enough evidence to verify their claims. Duelbits needs to provide some sort of update in this thread or in their ANN thread or in their site asap.

The figure is pretty easy to decipher and several posters including me explained this stuff already which is why I find it odd that you are still complaining about it.

I tried but I couldn’t because I am a newbie. But I posted on their thread. Thank you anyway for trying to help.

For the newbie posting same issue as me, to be honest I was surprised to read about it and I do not know what to think about it.

To be honest, this is unlike Duelbits, but since the customer care have answered and said they are checking your account, and that its not a matter of going through KYC verification, then there is nothing you guys can do other than to be patient.
My instinct tells me there is something probably wrong some how, but i trust duelbits well enough to never disappoint their legitimate users, there is always a time like this in every business so its nothing new i believe, your withdrawals will be processed, just be patient , i am not a spokesperson for the casino though, just trying to be optimistic and positive.

Hi! Whats the update of this one? still pending?

It is really that unusual that it would really be lasting up for several or couple of days on asking out such withdrawal considering we are talking about 20k on here but just like the rest been saying that there's nothing we can do but to wait up on what they had instructed.Have you ever get some message about on such delay if ever you had asked them out again? 3 days now and if you arent getting any response
then it is really that unusual or something that i cant really be able to be relaxed on this situation.

Somehow Duelbits does have that good reputation on this forum on which it would really be just that make yourself that be assured that you would be getting that withdrawal unless
if you havent done something wrong and those are legit wins because there are really moments that platforms would really be flagging some transactions if they
have detected something.

What makes you think he's online now? As far as I can tell from his profile, the Duelbits representative was last active on the forum today, almost 20 hours ago.

This delay is not only peculiar to casinos or Duelbit alone but other networks are also witnessing such networks delay and the rest of it likes so if you are contacting the support,  you must make sure to include all the possible evidence that can help speed up your quest and this is why we need to keep evidence as we deal with online platform most especially casinos because when you get locked out you won't be able to get hold of all those evidences to support your case.

So the evidence is highly important in any online case,  another way to place your complaints is in the ANN since that admin in there will help also to push your case forward.

If they fail to respond then OP should possibly go to their announcement thread and post the link of this thread there for them to see what is really going on and as well create a Scam accusations thread with proof that backs up OP claims of deposit and win result of being scammed of his or her funds with the casino. I was wondering why they would keep mute over this for long without any official word from them. It is not making any sense at all.

Please read the post after mine. OP responded and said that he didn't receive any update from duelbits' support.
Obviously, his issue hasn't been resolved. If this case gets resolved then we all will be happy even if the accuser doesn't come back and inform us about the updates. In the meanwhile, we should keep supporting him till he gets his money, as long as he didn't break any of the casino's terms.

At least if you actually got your payment from this site it should also include a screenshot for solid proof that your withdrawal was processed properly, I know about Duelbits so far it is still reliable on this forum maybe, so it may take time for the withdrawal process manually so there is a delay which should be a concern for the OP to be more patient.

I've never played and used Duelbits so far, might be happy to monitor the progress of the problem in this thread, is the site really safe and processes all user withdrawals, even though I'm just a small gambler maybe my withdrawal process is still fairly automatic, when the OP withdraws big money it seems it does take a long time for the manual process to go through checks.

Happy to hear, but I still didn’t.

Did you contact their support already in their platform? They have an active chat support immediately reply from your concern instead they have a representative right here that can contact with your concern.
I made a payout always to their platform. If you received the payment you can now close this thread using the lock button in the lower left.

Good to know. Did they explain why they took so long to release your payout? Your answer could help some other folks in similar situations.

Looks like you didn't bother reading all the posts in this thread so far properly. He clearly mentioned that he contacted their support who told him to wait without any sort of explanation.

Also, he didn't receive his payout yet. Tip: Read the posts properly before replying!

Glad to hear that you were able to withdraw your winning funds. Duelbits is doing well here they are dealing well with their customer's problems. Yes, it is true that they delayed your withdrawal process a lot, but the support team told you the reason for this delay. So since your problem is solved and you were able to withdraw your money, now you can lock this thread and mark this thread as problem solved.

Congratulations to you because your withdrawal has been resolved without problems and that is quite a lot, so far I also have no problem with the withdrawal that I do from the duelbits, I really believe in the casino to this day.

sorry before OP, maybe still in the study stage by the team to verify your withdrawal, maybe they detect irregularities in withdrawal or gambling activities, please wait a few more time to see whether there are developments or not from our team.

I need to ask also if you correctly enter your address correctly?

Now change the title as resolved and lock this thread already as part of giving thanks to Duelbits for solving your case. Your thread gives a negative impression to the reputation of Duelbits in the forum.

It’s surprising that Duelbits solved your case quickly since issue like this took more than a weeks on other casino to be resolved. Congratulations on recovering your funds.

If someone wishes, I can send you my username and you can contact Duelbits here. I have been advised to send him a private message but I can’t as a newbie. I sent it to Fivestar4everMVP who advised me to do so but he didn’t respond.

I'm sure Fivestar4everMVP will respond check the time that he is online and the time you sent the message he might not read the message yet I'm sure Duelbits is aware of the existence of this issue and this will be addressed, all I know is all they have a dedicated team for all concerns and all issues are resolved in a fair manner I don't see your case to be different.

I think that is not necessary because like what you quoted above , the other player had got His funds now and maybe yours is on the way ,Duelbits will never damage their reputation just because of your withdrawal amount.
just let it have another day since you already contacted the support , or try also to send direct message to the campaign manager as sometimes @Hhampuz is giving his time and effort to make things easy and done for the betterment of the team, the players and also him as manager .
will be waiting for your next post in which you already got your funds and locking this thread very soon.
and also try to wait to Fivestar4everMVP as he is active here in forum constantly.

I already PM both Duelbits Marketing and Official Account here so that they can look on your case. You should post only on your own issue thread since this case is already solved. No one here can help you to solve your case rather than wait just like the OP of this thread.

Your case might be a little different that’s why it taking some time to resolve.

Spreading it on duelbits various support platforms like on their socials can possibly help if you can't manage to have anythings solved here, you can try to contact the signature campaign manager of duelbits since they have a direct access to the duelbits team as other seemed to be doing it if they have a legit concern and just hope that they will respond or help you. Being not able to withdraw for more than 24 hours is a bit concerning and it's not normal especially if you know that you didn't do anything wrong.

This is the worst part of it all, why is someone gambling when can't trust the integrity of the casino? When he losses, all the money will be withdrawn easily from his account without any question asked, but when such wins, it would be an issue to get his money, especially when it's big. Betting with $12,000 is not small for a return of $8,000, the guy took a high risk, so he shouldn't again suffer psychological trauma for his winning.

Casinos should stop doing this rubbish, that's why the industry needs stricter regulations in all jurisdictions. If done, there will be a maximum time you must payout winnings or face heavy sanctions.

Good advice because usually the campaign manager for a gambling site is quite active and can immediately contact the casino or the team if there are some problems.
But it looks like this case has been resolved and of course the Duelbits casino team will also make improvements so that the same problem doesn't happen again in the future.
I am one of the users of Duelbits and so far have not had any problems with withdrawals but I have never made a withdrawal of more than $150.

Hopefully in the future no gamblers will experience the same case.

I am the OP.

Maybe he thought that it is from the other posters who have solved the issue  lol.

There used to be a time when Casinos based in Curaçao could virtually do anything. I’ve seen it all since I’ve been gambling online from 2011.

Nowadays it’s less the case since some law firms have had tremendous success suing them. But I don’t think regulation is the answer. The regulator in general is the fat guy who gets paid with not much to offer. More regulation means more costs at the expense of the casino customer.

I have to acknowledge though that at least my withdrawal is still processing and hasn’t been cancelled. To their credit, they’re not playing the dirty trick when a casino starts cancelling withdrawals to push the customer to play more. They’re just stuck at something it seems and can’t figure it out yet. I just hope the process is being honest.

Possibly taking up a legal case seems not too alright in most cases because the casino have nothing to loose  when it gets to that extent as they would delay the case while they are on their business and you will be there paying legal fee while the case is prolonged. Sometimes the attorney might likely compromise and the case becomes messy and you end up spending much which you never bergained for. 

I believe OP must have gone through lots in the cause of waiting for this  case but patience I would want him to eschew to a calm resolution.  If it seems the representative is not responding then the campaign manager should be the next option to swing into action to salvage this solution as I believe there would be a resolve if he does.

I am not sure that Duelbits official account is very active here. But then I believe in one way or the other, their attention would be drawn to this thread.

What Pakhitheboss said is just a speculation and shouldn't be held as a statement from Duelbits or her representative.
I also do not think that Casino needs more strick regulations than we see now. What I think is needed is competition and reputation. This is why I'm keen to hearing from Duelbits because they are well established and reputable in this forum.

I changed thread title. As of now it’s been 7 days with no update whatsoever. For me, it’s the second longest ever I had to wait for a withdrawal since 2011, including for non crypto casinos.

Anyone else in this situation? There had been another one who posted here who waited 4 days for his withdrawal before it has been processed.

Among the cases I’ve been referred to there has been one who had to wait 9 days for KYC to be approved, but in my case they haven’t even yet requested that, only that I should wait for them to contact me for an update for my withdrawal. I hope they’re not having serious issues.

That must have been incredibly annoying. Your prior experiences with other platforms appear to corroborate my impression that this is unusually protracted for Duelbits withdrawals. You've waited a week, so it seems like patience is the key...

However, it would be very beneficial if you had records of your interactions with the site, such as images of any relevant transactions or emails. Your claim will be strengthened, and you'll be able to receive more tailored feedback from others. Keep in touch with their help desk and try not to give up hope in the interim. Its probably only a question of time.

Yes, I have videorecorded everything on my account. Although the process of posting a picture or video here is a bit complicated…I already got help from some who contacted the team, but still no answer.

you didn't create thread in the scam accusation section and you have to post evidence when you create the thread in the scam accusation section because from what I could see the casino representative here in the forum has always been a person that when he sees some scam accusation against the casino he solves the case, for example the last cases that were created recently in the accusation section against them were solved and they were very high amounts of money which means that they are not scam, they have funds to pay, but it is important that you create thread in the section scam accusation section, because it's a dedicated section for cases like yours

if you just keep posting here without creating a thread in the scam accusation section and you don't post evidence then you won't see your case being resolved, that's because the casino representative has to see evidence to be able to resolve your case, I hope you open a thread here:

https://bitcointalk.org/index.php?board=83.0

follow the proper format:

https://bitcointalk.org/index.php?topic=260073.0

and don't forget to post proofs

According to the screenshot he provided by the OP in his previous post on this thread, Duelbits already acknowledged his issue and just given him an indefinite time to resolve this withdrawal. I’m not updated on this issue anymore but this kind of case is very tricky since the problem is not determined. Probably his issue is in queue with the devs since support itself can't solve it with their power.

@OP, I suggest to compile all the evidence and updates on the first post of this thread so that your issue will be easy to catch up. Duelbits reps will surely saw this thread once he becomes online.

Ok thank you for explaining these. By tomorrow if still unresolved I will post evidence in a new thread on the link you provided. Pretty unfortunate to come to this point but I’ll have to do this work.

Hi,

I sincerely apologize for the inconvenience caused.

After discussing the matter with my team, we have identified the issue and taken steps to rectify it.

We promptly contacted the provider we work with, Softswiss, to ensure the legitimacy of the bets placed.  This verification usually takes between 1 and 24 hours. Unfortunately, in this instance, our reattempt to process your withdrawal failed unnoticed by all parties involved, including myself.

To make up for the significant delay you have experienced, I have instructed my team to credit your account with a $1000 bonus as a gesture of apology.

Rest assured, we are committed to preventing such incidents in the future.

Our support team has already reached out to you via live chat to confirm the validity of your address. Once you respond and confirm, we will promptly process your withdrawal.

Once again, I deeply apologize for the inconvenience caused and appreciate your understanding.

Best regards,

I have still not seen such a thing though I have not used more than 11000$. As it is about double of that there might have been scam attempts though I think they are not scammers. I think you should contact them and they will give a good solution. And they may try to check if there is any abuse before processing the payment of you. But really it is a big amount so you should wait for the solution.

I can confirm everything said here. I am honestly stunned for the 1000 dollars (that I just withdrew successfully!!!!). I played a 1% house edge game with about 15000 dollars bets and I get 1000 dollars lol.

I am very satisfied with the result. Thank you Duelbits and thank you for the customer agent who said no need to contact support, without whom I wouldn’t have gotten 1000 dollars:)