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hi . i was using rollbit and got from a buddy tip of 500$.
now i was trying to withdraw this and my account got banned right away and the money was gone.. account was back to 0.
the support open my account and asked me to kyc my self. i did it and they said i got banned from their site in the past by i didnt it was prob someone in my family that got banned but not me and i proved that with my personal id and everything!.

now i try to talk with support about it and they said they have nothing to add in this case and now they wont even reply no more..

for some people like me 500$ is quite a lot of money .

idk what to do anymore and i hope razor the admin can help me out here can someone make him read it plz.

i am not my famliy members i do know one of them got banned for something but what is that have to do with me? like wtf..

and i would love to keep playing on rollbit and more importently where is the 500 i had and even if i get banned why u guys take my money and wont even tell me why or wtf is going on the support is just ignoring ..

razor if u see if here it was the only place i could maybe get u to notice this case..

my email is ranelelbaz67@gmail.com on rollbit plz check it out and see if there is anything that can be done here..

i would love to know why u guys scammed me for 500 cuz there is no other word to call it

@Rollbit Razer

You should use the proper format to file your case

One thing I will also like to understand about the $500 which have vanished from your account is, is it a total some from the amount you deposited together with what you won from games bet on or it’s a bonus given to you for created an account with them.

You are banned would not be because your family member was banned from using the site. You are banned would most likely be because you also disobeyed one of the rules of Rollbit.

Use the format above that Ever-young posted for the report.

This is Rollbit official thread which you can also post about it: https://bitcointalk.org/index.php?topic=5326640.0

Let me mention their official account if they will have anything to post regarding this: Rollbitcom (https://bitcointalk.org/index.php?action=profile;u=3067300)

What happened:: long story short i got tipped 500 from someone . went to the withdraw page try to withdraw and my account got locked and banned..
after this  they said they will open my account to kyc.
i did kyc as they ask and they said i was banned before there so they banned me again. now i never was banned before there i think one of my famliy member was but i am not in touch with him anymore..
my id and everything i provided to them was never in rollbit and i never got banned or anything. also i did played there and did a few depo and lost them all. but the secend i try to do my first cashout i get banned and the 500 gone from the balance and their support said nothing to add here and ignore me and they dont reply no more.. i just want to be able to play on rollbit and get my money back i never did nothing wrong!.

Scammers Profile Link: there is no profile to rollbit..

Reference Link: i dont even have anything to prove it cuz they blocked my account so i cant even login and screenshot everything needed.. i need razer here to help out

Amount Scammed:500$

Payment Method:it was a tip from someone so no payment mod the admin can see the tip in my account tho..

Proof of Payment: ..

PM/Chat Logs: there is no need for that

Additional Notes: i just dont understand why i got banned they didnt even said what was the reason for the ban tho

and again since u asked me the 500 was a tip from a buddy people can tip each other on rollbit.. so he did and i try to cash and well got banned and money gone funny i did kyc as they ask and still banned

As @Oshondy already mentioned. Your case is about violating the casino ToS. Probably the casino has a record of your IP and matched to a previously ban account. Or the account that tip you that amount have a problem on Rollbit that’s why your new account is immediately connected on it.

Do you use VPN while playing because there’s a chance that you use an IP share by someone who was ban on the Rollbit casino before. This kind of case is very hard to defend especially if Rollbit have a proof for account connection.

 
so the account that tipped me is someone that diamond there and he still cashout and dont have any prob so its not a problem like that.  the user that tipped me is someone who tip a lot of people in chat..
and about the ip idk i dont think its the same ip but maybe i did login ones from my parents home idk i dont remmber ..

and no i dont use vpn as i can recall .

and if one of my famliy member is banned so it means now i am banned to? they can do that?

Sorry about this but it looks like your family member who got banned had very similar identities and for a casino, the system must have flagged it as a second account which is absolutely against the Terms and Conditions of not just Rollbit but any other gambling website.

You may have to forget about the money because it looks like a lost cause.

Have you used all the options available to you?

i did and its stupid af they can verify by my id and other stuff i send i am a diffrent person i will wait for razer to reply .

and i was talking with my famliy member just now after 7 month i didnt talk with him.
and he said he dont even remmber what he got banned for so i will wait for razer to look it up and see what is going on

But you are acting like the family member of yourself. It isn't difficult to complete the KYC verification with a family member or someone else personal documents. You are talking about your family member whose Rollbit account is connected with you, but you haven't talked with him for 7 months! That's a nice story. It is also interesting that you know your family member account is banned on Rollbit with whom you are talking after 7 months. Casino detect multiple accounts through the IP or MAC address, browser fingerprinting, betting pattern, crypto addresses, etc. Your story will make those evidences strong.

buddy i didnt even know he was banned until they told me when they ban me that i got ban before and i didnt know what they talked about but yes i did know my famliy member  used to play on rollbit so i send him a message and he told me he did got ban but u the kind of person that no matter what i will tell u . u gonna still think im lying so no point of explaning my self here

Cases against them on this sub-board usually tackled by Razer, not rollbitcom. I'll send him a PM to inform him about this one, though I personally think it's rather... pointless, the story here is rather a clear violation.

---

So, which one is it? You didn't know he was banned until Rollbit told you, or you already know before then? Quite a different narrative you have.

Thanks for the heads up Holy!

This one was fairly simple for us. A previously banned user returning on a new account.

They've been banned on several accounts prior to this one. The reason is fraud.

We have a zero tolerance policy for this activity, especially when it targets our customers.

The same will happen every time you return OP. You are not welcome on Rollbit!

Rollbit Razer has replied to your case, and he says that you were banned from their site before and are now back with a new account. This is a serious charge against you, because you have violated their policy. Now if you have any other evidence that proves that you have not engaged in any activity that violates the policy then you can post it here.

Since Rollbit has zero tolerance for this kind of activity, your chances of getting your account unblocked are now low.

I've posted this a few times but my question with a case like this is can Rollbit take deposits even if the ToS says they can confiscate deposits. If this was in a court of law, that clause wouldn't be considered legal and the deposit would be returned. The winnings can be confiscated but not deposits.

Another thing I've mentioned a few times, let's ignore this case here, in the future do we just accept what a book states or is proof needed that a player has multiple accounts?

So you tried to cash in a $500 tip you got from someone without gambling at all? I'm pretty sure no casino would allow that because it's against the AML policy.


In that case, I suggest that you quit gambling altogether.  It sounds like it's causing you more harm than good.

There are inconsistencies in your story and a clear accusation from Rollbit that you were "banned on several accounts before this one. The reason is fraud." You don't have any convincing evidence.

As for the fact that you were blocked because one of your family members was blocked in the past, this is a strange coincidence that two members of the same family are blocked on the same IP!! ??? ??? I do not expect that Rollbit blocked you just because you used the same previously blocked IP, they must have other strong proof that you committed the violation and fraud.

Pure curiosity, why is it not legal from the perspective of law? Both parties entered a binding agreement, the user violated one or two or even more clauses on the agreement, of which they're agreed with the consequences and outcome for said breach of agreement.


This is the importance of taking every case on this board with case-by-case approach, because on several cases, the casino seems vague and weaponize their ToS, on half other, the accusers are the ones questionable because their story are full of hole.

I have read many times that the casino sees its client very well, and the IP address is just some part of which matches may exist. The rest of the trackers, as Mahdirakib answered in maximum detail,
can see all system equipment, which signals to the casino that the participant is not a unique client. Multi-accounts are monitored; the richer the casino, the better its equipment for detecting cheaters.
Do not break the rule: one player, one computer, or purchase equipment so that it can identify you to the casino as one unique client.

I'll use an absurd example. If the ToS says that you can shoot a player for multi-accounting, the judge is going to throw that out since killing is illegal. Now does the judge consider confiscating deposits illegal since it's the same as stealing? Tricky call.

You have the right idea in both your statements taking it case by case. If a player opens up 3 or 4 accounts there has to be some type of deterrent so I can see confiscating deposits being fine.

Well, it seems you have received a reply from the Rollbit representative on the allegation you made against them. In the what cannot be denied is that you were in breach of their terms and conditions on multiple occasions therefore they had every right to take action. Furthermore, they have advised you that your accounts will be locked every time you create a new account as you are not welcome at Rollbit.

My advice is to move on and forget both Rollbit and this incident. If you want to continue gambling you should find an alterative website but do not try to cheat their system or you will face the same fate there. You should lock this thread.

Fortunately, its not the case of "stealing" in the sense the casinos rob player's fund. In many [big] casinos, they are more than happy to refund the initial deposits if the abuser is not on net profit. When the abuser is in profit [from their cheating activities], the fund will be confiscated, consider it as a way to "reimburse" the loss suffered by the casino from the abuses. So, I don't think it's "stealing", no?

I didn't consider that but you've made a good point. The winnings occurred because of money used from cheating activities. Then there's man power or a third party cost that must be used to confirm this activity. I've had somewhat of a change of heart on the subject.

The account cannot be banned just like that, maybe they have suspected you of some suspicious activities while trying to make withdrawal, so instead, they will render the account under suspension until they have every satisfying information required from you.


we cant know who is lying here and since you're not putting any evidence forward, we may not know the exact approach in dealing with this, but i can bet you, this should have nothing to do with your family account banned, maybe you have something that linked you with the banned account or did the same thing that led to the first ban on your family member.

Kindly re-read the thread once again, OP's account got frozen because he tried to bypass account restriction by having second [or multiple other ones] account. Both sides touched this topic and OP admitted that he knows-didn't-know that one of his family member got restricted a while back.

And I think we can guess who is twisting story here, given there are several discrepancies and inconsistencies in OP's side of story.

From this response and the story given by the Op I seem to understand something very clear here now: either this same person or their family members are to some point not just using Rollbit for placing bets of any kind; they might be placing a few bets, but they are mainly targeting Rollbit customers either through begging for tips or tying to scam and defraud them, whatever means they might be using to do that. 
 
From the OP's story, there was never a deposit, but rather a tip from another customer, who is an existing member of Rollbit, and immediately after that tip was sent, the OP tried to withdraw the funds down to his personal wallet or account (whichever was the case, maybe). 
 
All I sense here is just fraud, manipulation, and extortion from victims who might not know what they are up to. If the account is banned forever, it will be better if the funds could be returned to the person who sent it to the Op in the first place, as they might not know they have sent money to someone trying to outsmart them.

I would like make a generic comment rather specific to the OP and his scam accusation. On many occasions we have seen members open scam accusations against casinos/gambling websites and put forward their side of the story only for the accused to post their side of the story and then we discover the accuser was not being completely honest.

It looks as though he has accepted that members from the forum will not be supporting him therefore I think we have seen the last of the OP as far as this thread is concerned. His last login was after the Rollbit forum representative told him he was not welcomed at Rollbit because he committed fraud and he broke their terms and conditions in the process.

I am on the same page with this. It seems OP tried his luck, trying to see if the community will take his side out of sympathy, fully knowing that he's the wrong one here, but not knowing that the people overseeing this sub-board are neutral. As I don't think OP will come back to get deeper into this case, I am marking it as resolved on the list (https://bitcointalk.org/index.php?topic=5481683.0). If OP feels like he wanted to add more, he's more than welcome to write on this thread again and if what he provide is strong enough, I am changing it back to "in progress".