Bitcoin Forum

Sent some btc to wrong address (unknown to me) Seeing transaction quantities and amounts in this address and others related tothe  same wallet, I guess it can belong to the some exchange or pools.

348fuPNPrZfFe4qYpYHN1SouFmHCeFX82V

The address in question belongs to an account on KuCoin exchange.
You sent to the above mentioned address and the coin is sent out with some other bitcoin from other users account to one of the exchange cold wallet which is ; bc1q9wvygkq7h9xgcp59mc6ghzczrqlgrj9k3ey9tz

And the address is mentioned among kucoin known address  here  (https://bitinfocharts.com/bitcoin/wallet/KuCoin)

It is an address on Kucoin exchange.
History shows the address has transactions back and forth with another address on Crypto.com exchange.

• https://platform.arkhamintelligence.com/explorer/address/348fuPNPrZfFe4qYpYHN1SouFmHCeFX82V

Thank guys.
And is there a representative of the kucoin support team on this forum?

Yes, but no longer active KuCoin Exchange (https://bitcointalk.org/index.php?action=profile;u=2592830), contacting them through email is better IMO.

@zazarb, if I may be curious and ask how it happened that you sent BTC to the wrong address - was it because you typed the address manually or was it due to clipboard malware that changed the address? The latter does not seem like a realistic option to me, because hackers usually do not use deposit addresses on CEXs, but of course there are those who are not very intelligent.

Well, from what I saw, many users already said where the address came from but only the platform, but if who is the person who owns it, it is impossible to know that because the only identity we have in crypto currency is the wallet address. So, sad to say, if you sent assets from that address accidentally, then you might not be able to return them. That's why it is very important for an asset holder to be mindful whenever you are sending assets from one wallet to another because the wallet address is a crucial thing to be cared for because one wrong letter or what will send your asset to another person who you don't know.

Anyway, maybe there are some who can trace the wallet address of the person they belong to; the question is, is it worth it? I mean, is the asset you have sent too huge? I hope not, because maybe the person who receives it has already secured the asset.

You can try to contact TalkStar (https://bitcointalk.org/index.php?action=profile;u=2136362) who is still active on Bitcointalk recent days.

The user worked with Kucoin exchange in the past and surely had contact points to Kucoin but still has it in 2024 or not, you have to ask TalkStar. 4 years is a long time in cryptocurrency market and exchange staffs come and go.

• KuCoin Spotlight & Token Listing Management Service (Apply Here)  (https://bitcointalk.org/index.php?topic=5266024.0)
• Kucoin Futures Signature Campaign | Full Member+ | Up to 0.005 BTC/week (https://bitcointalk.org/index.php?topic=5254866.0)

But don't you think you also need to ask yourself on how you come about sending your transaction to the stated address, i want to believe it's one of the hackers means of scam using dust transfer or so, maybe you ever once received a payment from such address in the past.



On their website you should be able to get the attention of their customers service, or you make a contact through their help line, but do you think doing such could help in reversing the transaction back to you or something related?

No it's my fault, to check if I copied the address to which I want to send correctly, I put it in google and opened in the mempoolspace website, I did not notice that a completely different address was opened and later copied it from the website again and sent btc to it.


I wrote to him and I'm waiting..


Kucoin suport replied, and confirmed that my btc deposited to one from users...further communication is difficult because have to wait a week or longer for an answer .

Good luck.

It is normal procedure as they will have to wait for support from a responsible team before a support staff can get necessary information to answer you. Sometimes, it must be escalated to get an answer, faster and with more detailed answer and as I know, there is internal escalation procedure in support, not said about Kucoin but generally.

This will be interesting to see how this proceeds. At least the exchange has replied to
your email.

Obviously you hope the outcome will result in your funds being returned and there
will likely be a process.

Has anyone made a request like this before and been successful and got their
funds returned?

Best of luck with it OP

Hope you get your bitcoin back, this thing happened to my friend too back in 2017, if my memory serves me right, the amount of bitcoin sent to him was around 2.5 bitcoin, it was a crazy moment for him at that time but my man's got morals and believes in karma, he returned it to the rightful owner without accepting any reward for sending it back, that return paid off for him though, my guy's prosperous as he can be now so I hope that you're going to find that person to be the same as my friend, plus that person probably want to return it anyway or that person's KuCoin account risks getting the boot.

A moment of carelessness is all it takes for things to go wrong, so it is recommended to check BTC addresses several times before clicking on "send". I always do this because regardless of all precautionary measures, I keep in mind that some clipboard malware can sneak into the system and change the address.

However, it is good that this is not the case with you and that you will most likely get your BTC back, it will just take some time. Anyway, good luck and let us know when you get your coins back.

Costly mistakes cost something very precious if I am not mistaken. You could have checked your receiving wallet address before sending your coin out as that is the ideal thing or measures to have been done.

From what other members have said, seems your BTC was sent to an exchange wallet address which means you can have a way to communicate with the exchange to see if they could help you get back your coin. Possibly the exchange could listen to you with proven evidence to claim ownership of the wallet address. You just could try this measures and see how it goes.
Goodluck to you.

Some update: the exchange did not replied to any my email in us chat. Only after I create new support ticked, I got answer ,that if account (which was credited )doesn’t belongs to me they can't help.

so ~5000 usd fell "from the sky" to someone.

I thought that the least that the exchange could do was to AT LEAST inform the customer that the money was received by mistake and from whom. Maybe he is a conscientious person and his morals or religion do not even allow him to embezzle other people's money.

The issue is, although it is one of their users accounts you don't know if it is an active account or if the e-mail address that's attached to the account is still active and good.

I have accounts at many exchanges that I no longer use and a have probably not checked the e-mail that is associated with them in a couple of years. So, if you would sent it to me, I would never ever know. I would not see to deposit email message, and if they did reach out to me to ask is this a valid deposit? I would never see that e-mail either.

So there really is not much they could do about it.

-Dave

But this situation could in fact help OP with the case.

Correct me if wrong.  But considering the situation OP is in, if the owner of that Address has not logged on to KuCoin for over an year then the Exchange could send out a notification through Email or other methods of communication to the owner.  Something like a deadline 12 months for now.  If the owner never responds and never logs back to KuCoin either, the Coins be returned to OP.

In fact.  I believe most Exchanges have this clause in the Terms where if you do not log in for a particular amount of time, they reserve the rights to claim your funds.

I do not have a better idea than this, and even mine could be very stupid.  Anyway.  I do not think KuCoin would bother with a complicated situation like this.  Exchanges barely bother with much simpler situations, let alone this one.

But maybe there is hope for a shine at the end of the tunnel.  Who knows.  OP can only hope.

Probably not as simple as it may sound. You are requesting that a transaction, a relatively huge transaction, be reversed. That certainly takes more than just saying I've wrongly send this amount to this and that user. Even informing a user that a money deposited in his/her account is a mistake doesn't seem to be an easy step. After all, what does KuCoin hold as an undeniable proof that it was indeed an erroneous transaction? Even a signed message coming from the sender doesn't mean much. Who knows what deals, contracts, or agreements their users got into?

Anyway, if he/she was a conscientious person, he/she would have probably sent it back already.

The thing should be that the person that the coins was sent to his address is a honest and upright person, because if he is then OP wouldn't have any problem getting back his coins. It is when the account owner is the opposite that it will be difficult for OP to get his coins soon.

OP needs to be patience to see if there will be a positive result from Kucoin, or forget about the coins and move on.

This is why I never ever use an address from my browser history or anything else, and always verify the address on the original source before sending.

From the exchange's perspective, that makes sense: the account owner could have received a payment from a third party directly to his exchange account, and said third party could now be trying to get the money back.

That would make sense too. I get that the exchange doesn't want to decide, but getting their customer in contact with OP would be the decent thing to do.

And a year later the account owner asks the exchange where the money that he received from his client went....

If I receive 0.07 BTC on one of my Bitcoin addresses, I still can't be sure the on-chain sending address belongs to the guy who sent it. I also can't be sure about the reason for the transaction. I once had to search quite a while to find out why I received a payment, and it was not accidental.

kuCoin only gave a partial email (credited account)
mikec*******n8330@gmail.com , knowing the full email address, I could try to contact him...

We make easy mistakes in the market this present day. I'm not giving up but doing well to equipped good knowledge of the system, ensure to bring on our outstanding brilliance to solved the system problems. Addresses are misinterpreted because most of the projects comes with diversified information which is also implemented in the raw state. Crossed check everything to ensure you're always on the right track because anything from this will definitely not composed any solid information for passing.

A month has passed and the recipient did not return the sent bitcoin? Hmm I may be thinking that maybe they don’t want to ever return it. Surely they can return it to your address but decided to not do so.

Still you could go and contact the person and ask if they could resend back to you your bitcoins. Hoping you get them back, op!

Did you try googling that partial email or variations of it?
You might get lucky.

If it really is a gmail you might get lucky people tend to use one email from them in a lot of places so it might actually be searchable.

-Dave

of course, unfortunately unsuccessfully...:(

I don't understand why they gave you information that actually can't help you contact the owner of that account? Maybe it's about someone named Mike, which means you can narrow down the choice to a few million people in the US - but also "mikec" can be a nickname used in some countries in the Balkans, and also as a surname.

It would make more sense if they'd send an email to the account owner, asking him to contact OP. Sharing half an email address it's not helping at all.

I don't really know how some people get into this sometimes because this is the address is being sent to him there's a business negotiation I think I will say that it is a scam but I don't really know actually how he got the wallet on descent the BTC into such wallets, does it mean that exchange is not safe any longer for someone to make use of their wallet address don't know exactly as in something that may be cause of all these.

This still would lately depend on the compliance of the account owner. Not even Kucoin would push for this since the transaction didn’t emerge on its platform that could lead to the initiator of the transaction having to query the transaction. We know exchanges do serve as an escrow at this point and as such, they tend to be fair and follow due evidence as applies.

This is out of it from a stand point that, it’s an incoming transaction to a Kucoin user’s address. No harm in trying whatever solution as proposed but, it’s almost as good as gone.

This is one painful thing about exchange or any other wallet address you don't know the owner and automatically you lose your funds.
I was thinking this can be operated at their ends without even making the user know that the money has been moved from his account back to the origination address except if BTC has been spent. If the user refuses then they can operate internally on that account since is exchange or even freeze the account until the receiver refund back to op address.

The matter should be so simple, but instead of helping people they make incomprehensible moves - because they really could have sent an e-mail to that client and explained the situation to him, or perhaps used one of the internal forms of communication if it exists within the platform. I'm just wondering if it's just bad customer support, or are there some rules that prevent them from contacting their customers in these situations?

It's great that the address belongs to a fairly known exchange, as at least there's an understanding of how to look for the money to be returned. I've never used this exchange, but it seems to be a pretty well-established company. However, there are a lot of negative reviews, mentioning that they have terrible customer support, so I'm not surprised the op has had some issues with responses taking a while.
I wonder why they're not disclosing the full address of their customer who got the money, though. Also, since it's a centralized exchange, I don't understand why they can't simply take the money out of that account and return it themselves.
I hope the issue will be resolved. This story really showcases the importance of taking time to double-check the addresses before making a transaction.

There are many BTC address in the exchange market, which some are not in this community and it will be difficult for you to trace the person to know the country and the society the person live, and where the person are right now.

And the address you send the BTC look like all those exchange wallet address, which there are millions of people in that exchange market using different address to buy BTC from the sellers, and it will be difficult for you to find the real identity to collect your BTC back or chat with them to return your BTC which is impossible.

That is why is very good to always check the address 3 times to confirm, if the address is correct before sending the BTC and it will save you from wrong address, I guess many people will learn another lesson from this your mistake.

Finally answer from support , even takes away the possibility of contacting that person :(

“If the account doesn't belong to you, we are sorry to inform you that we are unable to do anything since the deposit has credited to the account. Kindly inform we cannot disclose the information of that particular account.“

@zazarb, there is no doubt that it is your fault that the coins ended up at the wrong address, but it is also difficult to understand that that CEX does not want to do something as simple as sending an e-mail to the owner of the account where your coins ended up. I interpret it as very bad support, but I would also not give up in order to return my coins in all possible legal ways.

If you haven't already, try to make pressure on them at all the social networks they use, I think you have nothing to lose.

A mistake like this, is why there is always the need for proper confirmation, biometrics and even authenticator authentication code requested by the exchange before completing the transaction.
It's going to hard and much energy would be expended inorder to contact the person the coins was mistakingly sent to. Worst is that the person may not have an idea that such coins is in their wallet right now, if they do, an exchange platform doesn't do much to reveal sender and receivers information like the way Fintech and commercial Banks would.

Perhaps keep trying to contact support would be the wisest path to follow in this situation as you have done. Good luck.

The answer is disappointed for you but I think it is a fair and frank answer from the support staff.

It is common that any company has their responsibility to secure information of their customers. Except only if the government, police knocks their doors with official requirements on that company to share information about a customer.

Just think as not a victim, like an email to that exchange, ask the same thing, and they give me personal information of your account, it is like doxing their customer information. It's terrible and irresponsible company.

I know this is a hard loss for you but no other way than accept it.

It is a good idea but there will be different situations with it.

If that user lost a lot of money, does not have enough money for return the coin to zazarb, it will be the end of this case.

If that exchange tries to support zazarb like your solution, it looks good and they actually care about customer.

It probably would work but you got to remember that at the stage of confirmation through biometric, you don't think there to look at that transaction if you did something wrong, you immediately just confirm the transaction through your biometric. Authentication to a third degree might work but I'm not so sure that it's a good idea for you to be having all of that paranoid steps when a little lesson in self-awareness and skills in observation is probably enough to solve this particular problem, what this one does is that it just makes each transaction much more scary because they always want you to confirm and at the same time they are an inconvenience.

I won’t say new fear unlocked because it’s always been there. Idk if it’s just me but when I want to transfer crypto, I click the copy button a lot and go straight to the app where I’m pasting it, making sure the last digits match. And if I get distracted, despite having copied and pasted it, I’ll start again, just to be sure.

Do you want to say that the person who received that money may have spent/withdrew it from CEX and that this could be a problem in the event that customer support contacts him and informs him that it would be desirable to return what obviously does not belong to him? That might even make sense, because there might be some new complications for all involved parties, and CEX in this way (by doing nothing) is actually letting everything go into oblivion, even though it would be ethical for them to try to resolve this situation between two clients.

It is even possible that the person who received the coins by mistake wants to do the right thing, but also fails to find out to whom the coins should be returned.

I completely agree with you that if the CEX and their support staffs show some kind of actual intention of support for the user in trouble, it is better for their exchange brand.

I guess you understand my post well enough but let me explain more. If that user used the mistakenly sent money for things like Margin tradings, Futures trading and already lost most or all of that money, it is now impossible to return it.

I don't know in case if it is brought to the court, will that person has to refund it to zazarb. It can be order by the court but if the person was already bankrupted, no way to get any sort of refund, big or small, all or part of initial fund.

"Kindly inform we also cannot disclose that information regarding BTC to that particular user."

some nonsense... they won't even inform that person.