Bitcoin Forum

I have used multiple bettingsites throughout my time. Many of them are Crypto sites. I have made countless deposits and withdrawals with winning bets. I have not done anything to break ANY of the rules that Betcoin or any other betting site has. What I do is place pre bets and livebets offered on the site. Trust me when I say that I know what i am doing and I have only ever used one account on the site, no need to ask me of any "wrong doing" or scammy behavior.  

Anyways, I won some money on the site in wich i deposited in bitcoin with. Then the other day I went to withdraw that amount, I did and I also confirmed the transaction via my mail. They day after when I tried to log in to my account I couldnt, And one time it sayd "account disabled"

Now im left without a withdrawal and I cant login to my account. When I contact support they were always possible to get ahold of EASILY before. But now all of a sudden I can wait in support for 24 h without getting anyone to talk to. So I cant even contact support now.
How is this in any way a trusted company on this site? That does this to its customer? What should I do?

Im thankful for any advice or help because this is unlike any other site I have used before.

Thanks


( TO CLARIIFY) I have not used any other account than this one EVER on any betting site including this one. And unfortunately I cant provide any evidence regarding What games I have been playing on since they have disabled my account, so I cant log in to check. I have also posted my withdrawal confirmation email below.


                                                                                                                                                  ((( RESOLVED )))))

Sorry just to be clear - did you receive the money you withdrew from the site in your wallet? In the post you made in their Ann thread you mentioned not receiving but in this one you claimed to have received a confirmatory email from them. Which is it?

And I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.

Im sorry i wasnt clear enough. I havent recieved anything from them. No withdrawal and no answer or explanation. They just deleted my account and said nothing after I tried to withdraw

is there any chance of you posting any screenshots that could back up your claims? I am not saying that you are lying but it'll be helpful for you and for other members to maybe understand the issue if you put screenshots that could back up your claims.

anyway, I'll leave their representative a PM informing them about this thread, from what I have seen in the past, their representative usually addresses issues like this, we might see their representative post on this thread soon.

I dont know what screenshot that would be and of what? Should i send a screenshot of what it says when i try to log in to my account or what should I do? I have a confirmation mail from my withdrawal on my mail also. but a part from that I have nothing. I am 100% an honest person here and can be 100% transparent with you because this is insane.

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

Of course, someone might need proof and the OP definitely has it because he said he confirmed the withdrawal process via email. A screenshot of the withdrawal email confirmation would prove the claim, obviously easy to do if the OP feels okay to share it.

Yes, the withdrawal confirmation email might be proof of your claim.

I want to thank everyone here for your response first of all.

Yes I am comfortable sharing it. but does my Email have to be in the screenshot? I would be more than happy to send the screenshot with my mail to someone that works at Betcoin instead if thats possible. Maybe I can post it with the email here but can I delete This thread in the future? just so my mail wont be out there.

Firstly, you cannot delete a thread after you create it, but you can still delete your posts even though the LoyceV and Tryninja tools will still store them for a long time. Second, you don't need to publish your email address to anyone, but whatever is written in your withdrawal confirmation email can be proof of your claim.

I don't think anyone will believe your claims until you provide proof. People won't bother to come and help you solve a problem even if you claim to be 100% trustworthy. It's just a piece of advice, be wise without sacrificing any privacy especially when you provide the proof.

you can blur your email address or any sensitive information that you are not comfortable with being seen by other people. you can also use https://www.talkimg.com/ to upload your image and share the BBCode link here. As for whether you can delete the thread in the future, as Falconer mentioned, you cannot delete the thread but you can delete the posts you made. anyway, as I mentioned, you can blur your email address or any sensitive information that you are not comfortable sharing with other people.

Just to clarify, have you tried to contact them in any other way than the live chat on the site? It might be helpful to actually email customer support.


No, you dont need to include your email address in the screenshots.  While you can delete your own post later, keep in mind that entire threads (including other people's posts) cannot be deleted. Also, your post may still be available on archived sites maintained by third parties.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

You have to clarify this part of withdrawing and confirming transaction via your email.

However, usually casinos have a reason to delete you or take any drastic measures on your account where they suspect fowl play and fraud intent. So for now you have to provide proof for what you are claiming. You don't have to provide your email link but I think screenshot of the email and other transactions will be fine.

This is a serious accusation mate, if you want to pursue it and get help from the community, you need to bring this matter to a scam accusation board. But you need to provide all the necessary documents, doesn't need to show your real identity, just attach every possible evidence you can use to prove and link to what really has happened to your account.

This casino has been consistently been promoted here through sig, and so far this is the first time I read as a complaint this year. By the way, how much balance you still have in your account, we need to the amount to determine how big your problem is.

The site should inform the player regarding this first before closing any account or at least allow them to explain their side. Even if you violate their terms and conditions, deleting your account should not be the option. Try to communicate with them using multiple channel and if they didn’t respond, better to raise this one into a scam accusation and as long as you have a strong evidence to support your claim, I believe many will support you on this one.

You can try to message their account here : https://bitcointalk.org/index.php?action=profile;u=202115

That account is active in the forum. I search on the account's post history and I've seen it has answer a scam accusation which can be found here
https://bitcointalk.org/index.php?topic=5491609.msg63988223#msg63988223

You can check the whole thread so you'll have an idea.

Maybe try to put the withdrawal's destination bitcoin address here so we can check as it's hard to type it.

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support! :)

If you are reading other replies, most of the information you are asking has been answered. Since the thread is still on page 1, please take the time to read before asking questions.

@OP send an email or pm their rep here, David is very nice and easy to deal with. They're not going to ban you for no reason, so keep that in mind.

I'm good. OP should include all of the information in his post. :) I shouldn't have to read every single reply to understand the situation. One page, two pages, three pages. It shouldn't matter. His post lacks detail.

Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.

I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.

Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.

I am sorry to hear, that you need to provide more proof because it will be too hard to believe you, I am not saying you are lying but a screenshot will help, also there are many people who claimed to be treated unfairly like this but it was them who broke some rules that is why they can't access their account again.

What you can do is contact the team and explain to them again, I am suggesting to find their ANN on this forum? I am not sure if they have one because I have never used this online casino before.

Whatever happens later please think twice about the online casinos you choose to use because it is a red flag if the casino you choose has no ANN on the forum, your problem will be solved faster if an ANN exists on the forum, unless the casino doesn't care about their reputation anymore.

For that people start to get confuse about the legitimacy of his claims that's why he need to provide more proof so that people could able to see some legitimacy of his claims since there are still people doubting about what he try to claim from that casino.

I guess many are watching now this case and people want to see some updates, also the answer coming from the representative of that casino. Such cases is needed to be taken care so we could able to know on who among them is telling a lie and which of them is doing a harm to one another so will check if there's a resolution and for sure we can see an update. The support of the accused casino is somehow active then let see if we can get a clarification on his case.

Without us posting in this thread, the claim of OP may easily look as legit. Now, we are just trying to make it righ because newbie can easily pop up and destroy the reputation of the casino. Actually, if OP would no provide valid evidence, this thread is irrelevant and we can't expect that representative from the casino mentioned will give time replying here.

And by the way, OP made a post in the official ANN thread of the casino, let's see if what response he'll get.

You share all the details about your experience but until now you still don’t share what kind of issue they are accusing you on why they disable your account. I’m sure that the support already mention what’s your case since you already mention that they are easy to contact before. I’m pretty sure that you contact them already and received a response since live chat is available even without login an account which I already tried.

So what kind of accusation they are using against you because you will never encounter this kind of problem with that amount involved if there’s nothing wrong on the way you play.

We can see that the OP contacted our chat yesterday at 1800 UTC. He emailed at 1804 UTC. He posted in our ANN thread at 1809 UTC and then here at 1848 UTC. Emails are responded to within 24 hours.

No gambling site has a right to delete any customers account on the basis of a suspicion, there are a laid down procedures that are to be followed in ascertaining that, investigation must be made, maybe a KYC verification request could be issued to the customer to respond to, and assuming the account was suspected of breaching their operational policy then it could have been made known to the customer with evidence showing such. And not to without any statement just disable or deletes a customers account account at the point of withdrawal.

If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.

I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a  bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.

This is what I’m trying to express when I try to assess the issue. OP failed to provide the support response on his case despite he mention that support is easy to get hold previous before the issue occur.

This is just my assumption but probably the OP wants to hide the reason for disabling his account and just trying to use the mere fact that his account was disabled without any reason coming from the support.

It’s nice that you are here to clear the smoke since the OP narrative looks like the support is ignoring him leaving him high and dry after his account was disabled.

It is unfortunate that you are having such experience but be rest assured that you will have a positive response from the representative here as he is a very nice person who always want to see that issues brought to him be easily resolved amicably.

OP most times, account banning and suspension has to do with some discovered abnormalities from account owners. If i may ask, do you access your account with different IP address? Because this is sometimes the reasons for such actions takes place and secondly did you check the list of restricted nations prohibited from using the casino before registering with them?

Lastly, to clarify your stand, you can post the transaction hash of the coin you sent to the casino wallet from your own wallet as that could help you better to be on the safe side.

Thanks to everyone that has commented on this page. There seems to be a lot of confusion here. I have nothing to hide like some people are suspicious of. I simply dont know whats relevant to provide here. Betcoin.ag Said I wrote them an email yesterday, that is correct. But my account have been disabled for more than that and no email or anything from Betcoin support. Just simply disabled my account and when I now try to contact support i literally cant get through to them on live chat, which is super stressfull when I am leaving my funds on their site. I choose Betcoin to play at only because of their trust rating on this site.
If anyone think I should provide "proof" of something, please let me know and i will post whatever you think is relevant here that I can access to. I would post all my betslips and all my transaction history on my account if i could, but i cant login, so i feel like im kind of screwed when it comes to "proving" anything.

What I will do is post the response I got.

(DELETED IMAGE)

And After I clicked this link when i saw this mail (5 hours after it got sent to me) this is what it says.

(DELETED IMAGE)


So.. I am working nights and was asleep during this time. Can i give feedback to Betcoin, that you can try and give your players notice before or rightly after disabling customers accounts when they try to withdraw? And can you please send me a kyc verification I can complete on my own time instead of forcing me to complete it within 3 hours when I might be asleep or simply at work and unable to check my mail all the time?
Now I appreciate that Betcoin have responded to me. But I have never experienced this before as someone who have been gambling for 10 years and tried countless of gambling sites.
What do you people think?

I appreciate Betcoin for getting back to me on this, but I am also not entirely happy with the process as this is making me very stressed. my account was disabled without telling me and I cant make the verification because I get an email at a random hour of the day saying I need to make a verification within 3 hours so now I replied to Betcoin and had to ask them to send it again, which might take another 24 hours and I might miss checking my mail in time.


( I also want people to understand that when you are a winning player and want to withdraw, most sites always make it harder for you to do so, this is not a new phenomenon. People here might have a good experience with certain sites playing casinos f.e where the casino knows they have a proven edge over time. But if someone is good at sports betting and are one of the 1% that make money long term, they dont want us on their platform, this is why you first get limited to bet smaller stakes and then when you try to withdraw you are very likely to experience stalling and additional KYC. This is why some of you might think that this is not normal procedure and therefore I am coming off as being suspicious to you, because your account wasnt disabled without notice but mine were. Just putting this out there for people. )

I will say this though, I will give credit to Betcoin and mark them as a trusted site to use if I am able to get my money out.  Its a very good sign that they have responded to me. I will keep you guys updated.

Good news! they sent me another kyc verification again, I did it and passed!  My withdrawal was paid to me within an hour!

Thankfully i saw this 1 hour before the verification link expire again.  I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

Anyways, I hope that Betcoin take my concerns as feedback and I will mark this site as one that can be trusted since I got paid out in the end, when i did the KYC it was very very smooth from there.

Thanks to everyone that commented and tried to help me resolve this!  Take care.

glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.

I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"

I talked to a mate of mine who experienced the same shit because he won as well. Im curuous if you or anyone here thinks its ok to just get your account disabled without telling you why when you have around 3.5k in that account? that is a lot of money to me and to many people, it freaked me out, because I know how sites have fucked me and other people before.  Also the  "here make your kyc within 180 minutes"  and if you dont, you have to contact us again and wait another 24 hours for a another mail. Is just awful, there is no need for it when 99% of other sites dont jerk you around like this, Anyways im happy i did get what was mine.

People are waiting months to get paid from other sites. Sportsbooks are now asking for source of funds and bank accounts. The KYC is becoming more prevalent and intrusive. Check scam accusations. One person has waited 9 months. There are a lot here https://bitcointalk.org/index.php?board=83.0

I assume that you play at a lot of crypto books. Feel free to post positive or negative experiences as it will help all https://bitcointalk.org/index.php?topic=717790.4280

I have waited a similar time for Stake. there are way worse sportbooks indeed.

It's good that the casino problem has been resolved and the amount that you should have released has been released, because, in my mind, Betcoin has been in this field of the crypto space for a long time, and the reputation that it has established in this gambling industry is good.

And yes, they gave you a response to your problem, and their admin is active in their ann thread section, but if it's a casino that's new to this field, your problem probably won't be solved right away.

As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?

We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.

"The fact that this thread was moved to scam accusations[...]"

That should explains why it goes below my radar and only popped out with almost two full pages [and resolved].

I believe it's mod who move it from gambling section [I assume it's where it originated from] to this board because the content fits this board better.

As for OP not marking this as resolved, since this thread finally made itself announced into my awareness, I'll add this to my list and mark it as resolved. I hope that'll help ease your annoyance of OP's response and lack of follow-ups to the development of this case.

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OP, please mark this as resolved and lock this thread. It'll be very much appreciated. And by marking this as resolved, it means editing the title and add a word "resolved" or its equivalence, not a small, easy-to-miss addition at the bottom of your opening post.

https://talkimg.com/images/2024/05/14/1R2mH.jpeg (https://talkimg.com/image/1R2mH)

No mention of why you just disable players account without giving them any notice or how you ban players disabled accs from your live support so they cant contact you there. You are hardly "victims" here as this is common practice at Betcoin.ag. You could have also told me when and where I will receieve my KYC and not just dump it at me at a random hour " here take 180 minutes to complete this otherwise the link will be gone". Take responsibility for your own mess of a system.

To clarify, is your account deleted or disabled? Your title said "deleted", but the opening post said "disabled", and those two terms seemingly used interchangeably and loosely throughout this thread, even though there is a huge difference between them.

To have an account deleted means it got completely removed from the service, access is permanently revoked and there is no way to recover the account.

To have your account disabled means they temporarily restrict access to your account, usually until some actions from your side are taken, and you'll regain access once everything cleared out. There are several possible reason that pushed a casino from taking this action, ranging from having their KYC check, a request from their game/sport provider for investigation, to something as simple as they trying to secure their player's account on the player's behalf, maybe from an access from unknown IP, or perhaps [if I may ventured a guess for your case] an accidental click to cancel withdrawal instead of the approve button upon email confirmation.

I see that a screenshot of message saying your account is disabled [or deleted] has never been provided on this thread. Perhaps you can supply us with it? It'll clear up several things.

The live chat staff does not deal with security matters. We kept your chat account open when we suspended your account so that if you contacted us via chat, we could refer you to email. Once that was done, you no longer needed to chat. Both of your emails were responded to within 24 hours and your KYC review took 40 minutes, before processing your withdrawal. In the email to you, when you were paid in full days ago, we explained why account was permanently closed. The scam accusation board is not to review customer service. You are breaking the forum rules.

Oh? Do I understand correctly that explanation is actually already given to OP about why he got his account [initially] restricted and --upon KYC completion and you fulfilled your obligation to OP by allowing him to take his funds-- permanently closed? So this statement by OP is rather incorrect?

---

OP, betcoin will not share the email being referred here as they highly valued their players privacy. If you can provide us the said email and disprove them, that explanation was not given to you on any correspondencies up to this point, it'll be nice.

Otherwise, everything is cleared.

Well, to be clear, actually, everything got cleared when they refunded you, there is no scam happens from their side from that moment and this accusation become rather invalid as the problem got cleared, thus, resolved.

Not trying to defend betcoin, but I personally think it's explaining enough, isnt' it?

Your account was disabled due to the game provider's request. Given the fact you provide that you use multiple betting sites throughout your life, it's very possible that the game provider took the action from your previous plays on other casino. They are all interconnected to certain level.

I will not venture deeper into what happened to you and other previous casinos and will strictly talking about what happens with Betcoin for this moment. Based on the screenshot you provided, their explanation actually heavily implies a possible situation that Betcoin goes to a length to ensure fairness to you.

When a provider ask for investigation and found an account guilty [thus, asked the account to be blocked], it's not uncommon that it entailed with confiscation of amount won. The game provider refused to "liquidate" the amount won and allows the casino to credit it to the player's account.

Given you actually got your fund paid in full, I guess betcoin actually paid you from their own pocket, as your winning were most likely actually being confiscated by their provider. And to say that you have to hunt them down, I think it's a tad bit overdramatic and exaggeration, as they'll still reply you within 24 hours, regardless you create a complaint here or not.

I hope this clarifies many things and removes any doubt left from this case.

Oh, please learn to quote properly.

Quick update on this case:

Within 4 days after receiving his withdrawal, this user had his friend deposit and play under a different account for him. This is why we specifically put in our replies that we have the tools to detect syndicate play, and any additional accounts found will have funds withheld, including deposit.

This situation is a great example of why operators are regularly forced to seize winnings and why we have no choice but to seize deposits upon multiple violations. Once you let these people get away with some money once, they come back like locusts to feed on your ecosystem.

Furthermore, this is a great example of why KYC on suspected abusers often needs to take more time. We approved his in 40 minutes and he was back with a new account immediately.

We are glad that the OP didn't lock the thread, after all, because this incident will help educate the community, of what legitimate operators are up against on a near daily basis. Look for a new accusation, coming soon!

which provider requested an investigation?

betconstruct? lol

Unless Betcoin.AG makes it so that OP can open his account, there's no telling which one's on the right and the one in the wrong, OP has no proof like screenshots that would make the claim valid so Betcoin don't have any reason or incentive to try the possibility of reopening the account, it's a difficult thing, what OP is in and I hope that a resolution between him and Betcoin is a possibility. I can't even fathom the feeling of your money being held out because you're accused of something that you're not guilty of whatsoever.

Except that Betcoin returned OP's fund once KYC is done. This case is resolved, OP was flagged for abuse [and apparently tried to pull the stunt once more after he got the fund back], he got his fund returned. The only reason why this case is not marked as resolved in the title is because OP was not satisfied because Betcoin "did not" tell him the reason of his ban, which also untrue, given the screenshot he provided himself shows that Betcoin already gave an explanation.

Let me ask mods to get this thread locked, hopefully with this post of mine, summarizing the case, as the last post on this thread to prevent further confusion.