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Hello. I've encountered an issue on BC.GAME. My account was blocked supposedly for some violation. I don't know what to do. I wrote to them via email, and their response is shown in the screenshot below.

https://img001.prntscr.com/file/img001/u2oNN4pwTP-W6cdmVKpn-Q.png

Sorry for your experience. This casino is  a reputable casino and well popular with a running campaign on this platform. I am curious as to what happened before this action was taken against your account. However, you could still contact their customer care service to know what really happened that warrant the sudden suspension or permanent ban on your account because "there is never a smoke without fire "
You can still attach evidence of your ownership of the account here. Possibly your last deposit or anything that could show as a proof that you are the real owner of the account being suspended so that reputable members who would assist you can have something at hand to communicate the casino.

The thing is, I don't understand what could have led to this block. I completed full verification, made deposits, made withdrawals, and played slots. Everything was fine. Suddenly, they decided to block my access. I'm really puzzled right now.
I'm also trying to find out what happened from Live support, but they keep redirecting me to email support.

They should state the particular clause in the terms and conditions that you have violated because from what they have said, there is nothing to nail the Op because they too didn't mention the particular offense the Op as violated. And if they are to blocked the account they have to tell you the offense. These are some of the things making gamblers to avoid some casinos because they blocked accounts without good explanation. When you are blocking someone tell the person the offense so that the person will not be thinking what causes the blocking of the account.  I don't like things like this with good or concrete information and suddenly block someone account.

However, they haven't provided any reasons. I emailed them asking what's going on, but they haven't responded. They're also silent in the live chat. I don't know what to do!

It's a very sad situation and from what I see support is being lazy in explaining to you in more detail why they closed your account. Probably not even the support guy doesn't have this answer in detail, but I advise you to make your post in their thread:

 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | NEW $BC AIRDROP LIVE! 🔥🔥🔥 (https://bitcointalk.org/index.php?topic=5088875.3000)

If a few days pass without solving your problem, then create a thread in this section:

https://bitcointalk.org/index.php?board=83.0

Bc Game is an honest casino, so I hope they solve your problem. When you post on their thread, if you can, you should post proof that you deposited money at the casino. Usually casinos have said what exactly the customer did wrong that led to the account being blocked. That's why I find it strange that support didn't tell you anything.

I'm quoting the images for everyone to read, if you think you are innocent of the charges then contact the support and ask them the specific violation so you can address the issue, if you are not satisfied with the answer then you can open a thread in the scam accusation section so they can address the issue, I'm sure BC game can defend their action like they did in the past.

Love support should be able to attend to you quickly than redirecting you their email support. This is uncalled for if the live support can not attend to you then what is the point putting up with it.
Did you check for countries prohibited from playing on the casino if your country is amongst them?
I will suggest you to communicate them through the below members on this platform.

Here's the link to their campaign manager profile; https://bitcointalk.org/index.php?action=profile;u=1137579
Here's the link to their representative profile; https://bitcointalk.org/index.php?action=profile;u=2503677

It is surprising that a BC.Game represent will make out time to type all of the above email without including the particular clause why the Op was permanently blocked. I don't think it is a fair action. In the email, it was stated that it wasn't an action done hastily, rather it was a well investigated action with a clear verdict, but the presentation doesn't seem so.

Even when they mentioned ToS, I was expecting them to highlight that particular term of service that OP defaulted. It is annoying how some staff do lazy jobs.

From the reply you got, am sure you as a human should have sat down to have a reflection on your last moments before you got locked out from your account.
The solution to our problems many a times comes from our own errors and we must be attentive enough to identify them before it becomes a problem.

I also think that unlike many of us here, you accepted the terms and conditions while registering without reading or scanning through, so you either go do a study up on what prompted such reaction from them or you create a new account or you keep waiting for a better response that would give you the answers you seek.

Hi, just curious, apart from this email and the email you sent them, is there any more conversation you've had with their support prior to being blocked from their casino? if you have conversations with their support that are related to the case you are currently experiencing, would you mind posting them too?

other members have shared BC.game's announcement thread and their forum representative, you should try sending a PM to the forum representative and maybe post your case on their announcement thread.

Op have you also contacted their ANN thread representative here to know what caused the permanent block or ban from the casino website? Because from their email they have stated it clearly that you violated the rules of the casino which are are the ToS. So since they could not give you good respond from there then it will be better you contact the representative here to know the cause. And if there is no good reply from them here then you can go ahead and create scam accusation thread this board https://bitcointalk.org/index.php?board=83.0. make sure you add the amount that is in the account.

When someone has violated the Terms and Conditions of the project then you have to.make it clear for the public to know the violation so that people will not oppose the decision of the company but whereby the reason is not made clearly then there is something hidden.

Last year you also had problems with one of the casino and this is their answer https://bitcointalk.org/index.php?topic=5453195.msg62321292#msg62321292
It states that you use a disposable email address and have more than 1 account.
Do you play with a deposit bonus or raw deposit at BC?

I think it's not wise to direct someone to contact the sig camp manager for a problem like this, unless the BC representative on this forum has not responded to this problem.

Based on what is written in the email you received, they have permanently locked your account due to your activity or involvement in some prohited practise on the casino, but then, they did not mention what exactly was the thing you did which is prohited, so this makes things a bit difficult to understand.

I would suggest you check yourself and find out what you were doing on the site, or what you did last on the site before this issue came up, and possibly do through their terms and conditions to see if that indeed was something that was prohibited on the site, one thing certain is that, bc.game is actually one of the most reputable and trusted casinos around, (atleast for now), so, they can't possibly lock your account out of no reason at all, maybe try and open a chat communication with their customer support if you are sure you did not do anything wrong, maybe your issue will be taken a second look at.

By the way, sorry for your experience.

Did the support agent (not a bot) told you to email? if so, it's probably because a different support department handles such matters. If that's the case, then I suggest writing thru email if you wanna appeal.

Though from your screenshot, it sounded serious so your odds are probably low. May I ask if you have funds stuck in your account? because if there's none, it might be better to just move on after this appeal.

Like you already know, BC.Game is one of the reputable gambling sites you can find and okay with on the forum and as such, I was eager to see what you might let out following the directives you’ve been given about your gambling activities but, it seems you find nothing wrong in your activities as you’ve stated. Funding your account, playing slot and making withdrawals which seems fine.

However, we’re a couple of gamblers get it wrong is, having multiple accounts, having multiple stakes on same market in the Sportsbook to cheat limits. I mean, you could check on how you’ve generally played on the site and find an answer for yourself. Mind you, they didn’t even subject you for KYC or anything which means, something is wrong somewhere.
Why you might feel it’s your right to know, am sure they would have liked to tell you in confidence but, your always going to spill and that would further compromise some means to detecting such issue with future offenders.

The reason is on their email and that's why they have blocked your account and access. When there are some sketchy activities and techniques being done to win, the casinos are likely to detect them whether it's with bc.game, stake or any other casinos. On this case, if you think that you really are clear and didn't do anything wrong or haven't used any tools to make those wins then try to contest and appeal this and if you've got funds left there, I am sure that they will allow you to withdraw it.

Could also be possible that op was playing with a VPN; which if it's a public one, another user using the same VPN may possibly access the same casino under the same ip, which could result in the casino believing that the op is operating multiple accounts, this also could most of them time lead to such account blockage.

The fact still is that,  bc.game should have stated clearly what op's offense is or was that warranted them to block his account, them just saying that op was involved in some restricted activity or action around or on the casino is just not enough, and I will advice op to possibly appeal this blockage, specially if there is a balance on the account.

IIRC, VPN is allowed there but who knows if that's one factor as well.

I think that most of the casinos will not say the actual reason of the offense done by the user. What they can say is about some clue but won't disclose anything in actuality. But as for him, if he think that there's really no issue on his end, he can just keep on contacing the support and prove his point.

Well, you are right, but I am not sure if him contacting support regularly to prove his point is a good idea, except the support is a very patient person, else, he might end up getting blocked by the support as well.

What I still suggest is the same as what I've suggested before in my comment on the bc.game Ann thread, and that is that..
If op has or have a balance on his account which he can't afford to lose, and he is very sure that he wasn't doing what  could be possibly (or) considered wrong and a violation to the casino's terms and conditions before the block, then he should head over to the Scam accusation board and create a scam accusation post/thread against bc.game, I believe the representatives of the casino on this forum will act swiftly to resolve the case as soon as reputable users on this forum starts calling them out.

This case is going to end up like every of the other matters of this nature, I think at the end if the ops have a balance on his BC.game account he may get a refund but that also depends on how the balance come about, Beca's if it be from games winning or bonuses it may be denied payment, but if the balance on the account is the users deposits, then that means the the casino will have to refund the users and close the account completely since their have discovered case of violations.

I don't like at all the fact that they didn't explain the issue behind the locking decision, it feels like a totally arbitrary, the user is on his right of a legit explanation about what rules he brack or what he did wrong on the casino.  I feel like he deserves an explanation about what happened with his account and what will happen with his balance on the account.

But i don't doubt there was some kind of abuse, maybe multiple accounts or arbitrage betting on sports, who knows...

What's up with all the mounting accusations against BC.Game within this forum recently? Some talk about KYC problems while some others talk about getting their accounts locked suddenly.

This doesn't bode well for a site which messed up badly in the past and made a comeback recently. They really need to sort out these issues quickly in my opinion.

Hopefully the casino representative would respond to this when his attention is being called to this thread.  I too am  wondering the recent outbursts of complaints against the casino and if all is really good with the casino. 

So far there have not been any updates from OP as to why his account was suspended, no aspect of the casino policies that was pointed out by the casino that was breached by OP for them to have taken such actions against OP.

I think casinos should set it as a standard that when ever any message of account suspension or banning is sent to an account holder, it should be sent with the reasons and possibly evidence from their end why they banned or suspended the account then the owner of such account would know it is their fault or not and if to appeal the suspension or not. Either ways, this could help ease some stress of worries and pannic.

They really need to address this. It's alarming that in the message it says it's "final," which means OP could no longer present his evidence if he wants to prove that he did not violate any terms of service. Another thing, they didn't specify the kind of violation OP made, so that alone is quite concerning. I honestly don't like a casino if they give that kind of reply, leaving me hanging while the account is already closed.

@OP, did they allow you to withdraw your funds, or did they confiscate them as well?

Just got scammed by BC.Game too. Didn't play there for a while and went back to check them out and found 20 bucks worth of BCD waiting for me which I gladly wagered x1(Just in case) and proceeded to withdraw.

I was surprised to find that my withdrawal failed along with locking my withdrawals and they actually want me to submit my KYC for a mere 20 bucks in order to withdraw it. These fools are outright scamming gamblers using KYC as a shield.

I advise avoiding them until they sort out these issues completely.

no offense but I don't get it, isn't it in their terms and conditions that they can ask for KYC when they deem fit(or something similar to that)? so I am not sure how asking for KYC is equal to scamming.

anyway, regard BC.GAME and their lack of response to the complaints posted on the forum, they really need to address them and at least explain as to why the KYC verification of the people who made a complain keeps getting denied or delayed.

Explaining his point that he's been clear all along will make sense but if he knows that he's done something wrong and plays ignorant, the casino will still know that and it's a nonsense proving of point.

There are the same other threads there so yes, maybe it can help as it will get the attention of the bc.game's representative. Otherwise, if the verdict is already said and they're firm to that and there's no need for them to explain and disclose anymore, there's nothing can be done.

Well, this is certainly an unfortunate circumstance, but it can happen to anyone. For $20 I wouldn't want to go through KYC either, I would probably stop playing at that casino until they fix it. And if it doesn't come to that then nothing, there are other good alternatives...



Who knows what OP did to get this ban... if he is not guilty (50/50) he should write an email to support and maybe to a representative here, but I doubt that will help much. The casino will never reveal how they caught him, which is what they always write when it comes to complaints, they just don't want to reveal their secrets. They did an investigation, they found that there was some abuse and that's it...

Yeah, that's pretty much it is. Most of the casinos will not disclose the reason for their decision when a user has been blocked or banned to their platform. As for OP, I'm suggesting if he's genuinely clean and will be able to prove his innocence then he should do it. Otherwise, it's hard to alter the decisions that they've already made for users like him. But as for that reason, there's really something into it as he said he's only playing slots there.

Sorry about your experience with the BC Game casino. Possibly they might have changed their withdrawal policy or something else have happened that warranted them to act this way. I have noticed that of lately, complaints have been coming in from members against this casino and so far the casino have not really come up with anything tangible to resolve their cases individually .

Some times  casinos might be having a tough time which they would not say and  would prefer to remain silent while sourcing for a means of settling the situation of things surrounding their casino. In some cases, it might be that they are short of funds to pay out and to be very discreet about it  so that it does not circulate as rumour.

These people refuse to explain the reason for the block. They keep repeating the same thing. Below is the text they sent me again.

https://img001.prntscr.com/file/img001/hQohNk5PTPSLoc9apB-w4w.png

I don't know what to do now. My account is valuable to me because I have one referral who brings me very generous commissions.

Casino typically doesn’t disclosed the specific violation on their ToS unless you challenged them for reconsideration in the forum like this thread or seek help to arbitrator like casinoguru so that casino will handle their findings to them.

In case like this, Casino usually holding something against your account that’s why they decide to lock your account.

Quoting both of you so that I am not considered here a supporter as I wearing the signature campaign. I read a lot of replies before this one and I would certainly say one thing if you guys feel that BC.game is scamming then submit proof and create a topic on the Scam Accusation board rather on the gambling board. This topic will not lead to anywhere as you guys are using this board which is not meant for scams.

I think that is not fair; they should disclose it since it's your account that is being locked, so you deserve to know the reason why it's locked in the first place. You only bring that here and create a scam accusation if you feel that the reason is not being committed by you, but a site that doesn't disclose the specific reason is very shady in my opinion.

@OP, please follow the suggestion of the poster above me. I'm sure you aren't new to making a scam accusation, as you have already made one before against "nftonspin.com."

It is normally as for me. Account was inactive for sometime and after someone bet to execute wagering requirements and try to withdraw it. It looks strange enough, so they asked KYC.

The OP. They write about prohibited technique. May be you used(or at least it was installed) some software like poker assistant, VPN, etc. Try to search in this way. But anyway i don`t think that you can change casinos` decision.

On contrary, It’s very easy to notify the casino involved if the scam accusation was done here since all gamblers hang out here rather than the scam accusation board which is the place for general scam.

I think scam accusations child board is not a bad idea. But yeah, this topic should move on scam accusation board.


Casino wants it to make private due to security reason. His violation is related to exploit that violates the ToS. Pointing out their findings assuming this user is cheater will make them vulnerable for another attack.

Most of the casino usually have a ToS that they have the right to not explain further/disclose their finding when a user commit a violation in ToS. This is really unfair that’s why I suggest to seek help for an arbitrator because casino will not disclose sensitive information like this in public.

They should see this, and hopefully, we can see their reply if they really want to keep their reputation intact. Although it's not posted in the scam accusation board, this still looks like a scam accusation with the manner in which the OP brought up this topic. Keeping silent is not a good idea, especially since this forum is big, and a big portion of the audience are just silently reading. This might not leave a good impression on them.

Damn. I completely sympathise with you in this context if you didn't do anything illegal. It's extremely weird that they didn't disclose the reason behind their decision. Their competition like Stake etc are way better in this area.

If this is normal behaviour to you, I don't know what to say to you. You people need to come up with better reasons if y'all wish to support this site properly.

     -     Well, in that matter, you can't do anything because you violated one of their strict rules in terms of service, and I think you need to accept it. Maybe create another account if it's still possible with them, or another name of one of your relatives or close friends if you want to use their casino.

Just be careful and let this be a lesson to you, mate; at least you know what to do the next time you play gambling on their casino platform. Because even if you appeal, nothing will happen in such a matter.

That's a bad idea as it will make things even worse!
Creating multiple accounts is not allowed at bc.game. Accounts are also supposed to be personal. Therefore, you are not allowed to create an account on behalf of someone else.
You are literally advising him to circumvent the ban. This will lead to nothing but more troubles as any other account he creates will be banned, eventually.

With that kind of rule, it will be easy for them to scam gamblers because they would not tell you the real reason why your account is locked. That TOS is sometimes used for scamming on a casino that doesn't have a good reputation. It will be okay if a gambler knows how to complain, but what if a gambler is just an ordinary gambler who does not know what outlet to go to raise his complaints? That means his money will be gone even if he himself does not really violate the TOS.

This applies to general casinos, so it's really important to choose one that has a good reputation. I think BC Game has built its reputation here, but they have to respond to any accusations made against them to keep that reputation clean.

Try to think about it without emotions. What choice would be better for casino security: to protect your account with KYC or to solve problems with stolen account?
Bank security calls me if they see strange withdrawal. Why the casino security mustn`t protect the account?

OP, I understand that your account is very much valuable to you and you are trying to see how you can restore your account through the platforms intervention. I am happy you've started saying somethings that could likely give us insight as to why your account was permanently suspended.

You just told us you have a referral that gives you generous commission possible as a result of their deposits which I think would be on the high side. Now I want to ask you these questions, how often do you make deposit with the casino, do you Play regularly with the casino or you just depend on your referral commission to play or withdraw from? Have you tried reaching out to your referral to see if they are still active on the platform?
Because I believe something must have prompted the actions of the casino to suspending your account without saying anything about their actions. I think you should answer these questions first.