Bitcoin Forum

UPDATE - OCTOBER 03, 2024

After a long battle, Chips.gg has returned my deposits to a wallet address of my choice and I think we can call it a day.

I would like to thank everybody for pitching in and trying to help on this one :)

Short summary - Played on chips a month ago, won 8.3k in a few days, they blocked me immediately. Posted a thread here where they first pointed out that I had "violated' a bunch of their T&Cs but when pressed upon for further explanation, we hit a brick wall but agreed to return the deposits.


OP -

On September 10th 2024, I began using my account with Chips.gg and made several deposits to engage in betting on their platform. Initially, everything proceeded as expected. I even successfully withdrew a small amount of 20 USDT, which was processed and transferred to my crypto wallet without issue.

However, after continued betting success, my account balance grew significantly to an amount of around 8350 USDT. Upon attempting to withdraw these winnings, my account was abruptly and completely blocked from accessing the site without any prior notice or valid reason provided.

I am absolutely convinced that this account block is an intentional effort to avoid paying out my legitimate winnings.

I am new to this forum so please let me know if I need to provide further details, Thanks!.

EDITS -

when I said "CLOSE" I meant that they are not allowing me to withdraw from their website. I am posting the chat screenshot where they gave me this news. And there has been no reply ever since.

I also dropped DMs to a couple of admins/moderators from their Telegram groups and all of them went unanswered and tried asking for help in their public chatroom after which they banned me. This is just outright shady.

https://imgur.com/a/RccfEMl

ID on chips - r00t3rs

I have now posted about this in their official announcement thread - https://bitcointalk.org/index.php?topic=5277365.new#new

Scam Report

What happened:: Chips.gg online casino restricted access to withdrawal without any detailed explanation

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2847454

Reference Link: chips.gg
Amount Scammed: USDT 8350
Payment Method: USDT
Proof of Payment: https://imgur.com/a/pyV40E9
PM/Chat Logs: https://imgur.com/a/RccfEMl
Additional Notes: Sent them several emails which have gone unanswered.

But what is the reason the gambling site disabled your withdrawal? The casino gave no reason yet?

This is the gambling site announcement thread on this forum: Chips.gg | CASINO & SPORTSBOOK | 200% DEPOSIT BONUS | 3000+ GAMES (https://bitcointalk.org/index.php?topic=5277365.msg55240043#msg55240043)

This is their official account on this forum: chipsgg (https://bitcointalk.org/index.php?action=profile;u=2847454)

You can send the official account PM and tell him what happened. Also you can post your accusation on their announcement thread.

Given you no longer have any access to your account, thus will be unavailable to provide screenshot of betting, deposit, withdrawal, and any other history, can you perhaps at least provide a screenshot of the message saying you're blocked from your account when you try to log in? Also, can you perhaps reach to their live support and ask for explanation? Make screenshots of them as well.

As holydarkness said, at least provide a screenshot of your current screen where it shows that your account is blocked. Or did you mean that you cannot access their website at all? Remember that sometimes ISP block certain casino websites, so you cannot access them. You can try a different internet connection or a VPN to check if you can access their website.

If you can access the website but cannot log in, then try to contact their live support and ask them what is wrong. Take a screenshot of the conversation and share it with the community. If you cannot contact live support, try sending them an email and see if you get a response.

Thanks, but I am unable to PM them due to their setting, and to answer your question, I was given no explanation on the ban and they just send a message on live chat with a bunch of sections of ToS which sound extremely vague.

https://imgur.com/a/RccfEMl

---

Hi, apologies for late reply, when I said "CLOSE" I meant that they are not allowing me to withdraw from their website. I am posting the chat screenshot where they gave me this news. And there has been no reply ever since.

https://imgur.com/a/RccfEMl

@chipsgg would appreciate your help on this.

My Id on Chips - r00t3rs

I have emailed them as well but they have not responded to that either.

I correctly understand that you still have access to your account? Can you perhaps show screenshot of the amount that being held [i.e. your balance] and that you can't withdraw them? I think it'll be a pop-up message saying that withdrawal is being rejected and you need to contact support or a log of withdrawal stating that the requests are rejected.

Thanks for your response. As soon as I posted here and on their official thread, they have banned me. This is some extremely shady behaviour on their end. I don't think they like it that I'm making so much of noise.

But luckily I had taken some screenshots before, attaching everything I have.

https://imgur.com/a/kFrlG0V

https://imgur.com/a/pyV40E9

(These are the deposits)

https://imgur.com/a/Bp6a7gH

(You can see my balance at the top in this screenshot, I had uploaded this to Anjoun gaming commission)

[Reuploading the image to talkimg, for easier understanding for those who follow this thread]

Thank you, these are the evidence I needed. With these in hand, allow me to try to PM their rep, see if we can get this resolved. I know that their previous case was rather... mysterious, to say the least, but hey maybe they're changing and doing better now. Please hold.

I also dropped DMs to a couple of admins/moderators from their Telegram groups and all of them went unanswered and tried asking for help in their public chatroom after which they banned me. This is just outright shady.

Thanks a lot for your assistance, you're a godsend :)

I'm keen on exposing them for what they are... I was ok-ish until they atleast allowed me to access the account but once they banned me outright to try and silence me, I'm even more motivated to see this to an end.

I sent their rep on this forum a PM few minutes ago.

I am completely aware that you've submitted your complaint to anjouan, of which, though I am rather not familiar with them and on how they operate, I will assume they work like the master license holders of Curacao, where they will want you to exhaust each and every possible mediation possible prior to escalating it to them.

Of which... since you've escalated to anjouan, it should relieved Chips from a "duty" to respond you here as their sole focus should now be to address inquiries by Anjouan. But hey, fingers crossed that they're willing to pop in here and give their side.

Anjoun has not opened an official enquiry, I just submitted the details there.

I just want to hear their side but they have been trying to silence me non-stop, I have been nothing but polite, muting me from public chats etc sounds rather petty.

Hello OP,

Thank you for taking the time to make this post.

Firstly, you were not ignored. You were informed clearly of the terms on September, 11th 2024 -- days before your account was fully closed. After review of your betting history and the consideration of our bookmaker, the decision resulting in your account being limited and eventually closed was made. Furthermore, our evidence shows you were accessing the casino using the VPN service "HideMyAss".

You seemingly already know why your betting was restricted, as stated in your own email to us: "I placed a value bet ... The bookmaker simply failed to account for that." Arbitrage and/or value betting is a well known strategy, which is not allowed and considered to be abuse by bookmakers and casinos alike. These betting patterns and/or behaviors will get you the same result on any bookmaker or casino. Further evidence of this behavior would be your own screenshot showing you are on multiple books: https://imgur.com/a/RccfEMl (https://imgur.com/a/RccfEMl).

This very same topic has also been debated on this forum multiple times among other places.

For your convenience, you can read more here:

https://bitcointalk.org/index.php?topic=5480696.msg63456602#msg63456602
https://bitcointalk.org/index.php?topic=5437136.0
https://sumsub.com/blog/arbitrage-gambling/
https://www.idenfy.com/blog/arbitrage-sports-betting/
https://readwrite.com/gambling/guides/arbitrage-betting/

Hi thanks for your quick response, appreciate it.

I am going to dig into each and every point you made and how it's far from target.

I will firmly challenge the legitimacy of your claims regarding both the closure of my account and the accusation of arbitrage betting. Your assertions are not only unfounded but also a misinterpretation of the betting activities I engaged in on your platform.

1. Clarification on Value Betting vs. Arbitrage  
The bet in question on the UAE Domestic T10 cricket match, where I backed the team ABX Rent a Car, was not arbitrage betting. It was a value bet based on the clear fact that Team BCI’s key players were missing, and your bookmaker’s odds did not account for that. The odds offered at 1.7 were inaccurately high when, based on team conditions, they should have been closer to 1.2. Identifying and capitalizing on mispriced odds is a legitimate betting strategy—value betting, not arbitrage. In no way did I place opposing bets on other outcomes to guarantee a profit, which is what arbitrage entails.

2. Lack of Evidence for Arbitrage  
You reference arbitrage and suggest that my bet was part of such a strategy. To substantiate such an accusation, you would need clear proof that I placed bets on all possible outcomes across multiple bookmakers to ensure a guaranteed profit. Since you do not have access to my betting activities on other platforms, it is impossible for you to definitively prove this. You cannot rely on conjecture and isolated betting patterns on your platform alone to make such a serious accusation.  

Additionally, the screenshot you refer to simply shows that I use multiple platforms, which is a common practice among experienced bettors. Using multiple bookmakers is not evidence of arbitrage; it is a smart way to access better odds and different markets.

 3. Transparency and Arbitrary Rule Enforcement  
Your terms and conditions do not clearly prohibit value betting, nor is there any explicit ban on placing bets based on accurate analysis of team conditions or market mispricing. It appears that you are attempting to retroactively enforce vague rules around betting patterns after your bookmaker's failure to correctly price the match. If your platform cannot handle bettors who take advantage of such legitimate opportunities, that is an issue with your odds-setting process—not my betting behavior. I strongly refute any suggestion that taking advantage of mispriced odds constitutes foul play.

 4. VPN Usage
You’ve also mentioned my use of a VPN service. Your terms do not explicitly ban VPN use, and as far as I am aware, using a VPN for privacy purposes does not violate any stated policies unless it is being used to circumvent geo-restrictions or other rules. Your failure to clearly state this in your terms adds further weight to the argument that your enforcement of these policies is arbitrary.

5. Explanation on Ban
Below I am mentioning the sections which you think I have violated.

Section 3.3: The Sportsbook platform reserves the right to refuse, restrict, cancel, or limit any bet.
Section 3.13: The Sportsbook platform reserves the right to suspend a client account without prior notice.
Section 13: If you breach any provision of these Terms and Conditions, or if we have reasonable grounds to suspect such a breach, we reserve the right to not open, suspend, or close your Member Account, withhold payment of your winnings, and apply such funds to any damages due by you.

I have carefully reviewed your claim regarding my alleged violation of their terms and conditions, and I find your accusations entirely baseless. The sections they reference, 3.3. 3.13 and 13 do not point to any concrete violation on my part.

These clauses are nothing but vague, overreaching statements designed to give the operator full control to act as you see fit without justification. I have not breached any rules or terms, and your reliance on these sections is a clear attempt to deflect from your obligation to pay out what I rightfully won. There is no specific accusation or evidence of any wrongdoing on my part—just an arbitrary assertion that you can do whatever you wish under the guise of these catch-all clauses.

 6. Resolution Expectations  
I have complied with the rules set forth in your terms and conditions, and your claims of arbitrage and rule violations are both unsubstantiated and unfair. If this issue is not resolved promptly and transparently, I will escalate the matter to relevant gambling regulators. Furthermore, I will ensure that the community of subscribers I referred to your platform is fully informed of this situation and advise them accordingly.

I further DMed several of your reps over telegram and public chat but you guys decided to mute me.

I expect you to reconsider your stance and provide a fair and prompt resolution to this matter.

Best regards,

I mean really! You are all over the place, shooting arrows in the dark. Stop these pathetic, lame excuses; otherwise, you will dig a deeper hole here for your platform. I suspect you don't even have enough funds to run a legitimate crypto casino (you can prove me wrong by showing proof of funds!).
https://www.talkimg.com/images/2024/09/16/BlO6D.jpeg

How NOT to business 101:

In this thread, you can witness - in the real time - how a crypto casino just lost hundreds or even thousands of potential customers by failing to resolve an issue with just one.

Thanks lmao, it's laughable really. Arbitrage apparently when I backed a single team. Probably thought I'll go to bed after looking at the long reply 😂

Few things that worth stressing [since OP already made a good explanation few posts above], arbitrage betting is not the same as value betting.

I think I can go on and on and on about why it should be allowed and not allowed at the same time, as this situation has been discussed over and over upon many cases and occasions that I am sure more than what my fingers can count.

Bottomline is, OP, you hit a brick wall here.

Neither you nor the casino will want to budge. You insist it's allowed for reasons you mentioned above, they insist it's against their rules, you insist that you're not arbing, just value betting, they insist that you're arbing and not value betting [of which, to be fair, actually there is a way for casino to prove this, as they shared information cross-platforms, not to mention the providers also keep records and close monitors of the bets placed], and so on, and so on.

So, instead of beating the horse that's currently in a coma here, may I interest you on giving CasinoGuru a try? See if they have some wisdom to shed upon this matter. Of course, the general understanding that applies are the same, that both parties [as well as the overseer here] will adhere to the ruling made by CG.

I personally think that's the best path to pursue and you have at hand.

But CG doesn't deal with sportsbook?

Ohh... you're right. An oversight from my side. LOL. On that case, chipsgg, are you on other ADR platform that facilitate a sports-related dispute? I can't see you on AG, so I believe there goes the two [IMO] best ADR option. Or perhaps you have other suggestion on how should OP proceed to get this [as well as you can clear it beyond doubt] back in motion?

I'm ok with chips sharing my betting history here, I honestly don't think I was arbing, I was only backing a single team, if that ain't allowed then no player should be allowed to bet multiple times. You bet once and it's over.

And as for cross-platforms, I backed the same team on other platforms as well, If Chips can mention what platforms they're interested in. I'm happy to share bets results from there and where they paid me without question.

Why won't chipsgg reply now? Waiting patiently.

I have to run now, so I don't have much time, but when I have more time later today, let me try to compose a PM inquiring them an alternative means of resolution they can propose to get this situation resolved.

Thanks man, appreciate it.

Don't think Chips has any intentions of paying, stopped replying at all places.

I've sent them a PM on 19th, inquiring as what I said above. I am not sure whether they've been online ever since or just today, but I can see them online about one hour ago at the latest. Let's wait if they'll reply to my PM or not, and if they don't, to be sure that it's not simply because they missed my PM instead of deliberately ignoring it, I'll send them another PM tomorrow.

You're a nice guy still trying to mediate but I don't think Chips has it in them to pay. I have heard more rumblings on various Telegram groups about their scams.

Seems like it's a general trend to just mute people on group chat and their telegram group if somebody asks for what they owe.

I wish I could create more awareness about them by making noise in a bigger way, that's all.

Open a flag against them if they do not reply within the next 24 hours. I will support it. 

I'm willing to do it. Just need some guidance on what to do etc..

Here is the information on flag: https://bitcointalk.org/index.php?topic=5160255.0

Just to add, I have also left a negative trust until this case is resolved with proper sound evidences (not lame pathetic excuses). 

I have also added now, thanks.

It just pisses me off that he doesn't give any evidence and shoots absolute lame stuff in the dark and expects me to agree on them

They replied to me earlier today, unfortunately, to summarize, it's basically a "we don't have anything further to add". I'm not sure they completely understand that I inquired for an ADR that they can suggest to facilitate a mediation, as their response to that topic was basically you've reached to an ADR and they'll respond to the --to quote-- "license authorities" when an inquiry was made to them.


Uhh... not sure if you read the guide thoroughly or not, but a flag doesn't work as "easy" as a negative feedback, it'll need DT supports to be active. No matter how many non-DT members supporting or opposing it, the flag can only be active/inactive with DT's vote. At this time, your flag is inactive due to the insufficient support.

You're raising a type-1 flag (https://bitcointalk.org/index.php?action=trust;flag=3330), which will require at least one DT support before the banner can be shown to newbie and guests on each and every thread made by chips.

You can ask for support on this thread (https://bitcointalk.org/index.php?topic=5153445.0), provide the link to your flag.

We do not appreciate you encouraging players to leave negative feedback about chips and other casinos without any clear evidence of the the casino's wrongdoing or the player's innocence.

We have provided our stance on this case including supporting evidence and references. Our decision was made in lockstep with our bookmaker reporting and company policies respectively.

Many casinos here have numerous threads made about them, however these are not clear indication that they have done anything wrong. The player is free to report his case to the license and handle things accordingly.

As with other cases you were witness to here on bt recently; Chips is proven to follow fair guidelines, eventually being indemnified of any wrongdoing.

It would be appreciated if you encourage solutions by gathering clear evidence supporting your assumptions before making or encouraging any judgments about the internal operational decisions of our casino and others.

As a gesture of good faith, we would be happy to refund the player's deposits back to the original sender.

Hi, that's a step towards resolution but I had placed a lot of bets what about the profits I made from bets other than the ones you and you and your bookmaker found "suspecious".

Since you talk about transperancy and evidence, please share my entire bet history for everybody to see.

Also, where did you provide "Clear evidence", none of us saw anything. Just a bunch of arbitrary paragraphs about arbitrage.

I am afraid it is more of a fear of losing your reputation and potentially a big chunk of your business. Reputation is everything when it comes to online gambling. What is hilarious is that you want to deny all his profits (without any sound evidence) and send back the original deposit (how kind ;D) and still want to treat this as a 'gesture of good faith' ;D. If it was indeed that, you could have done it earlier, not after the flag (which you know many will support).

Please post the complete bet history of OP. I do not see any reason not to post it, as OP has already given his consent, and no fair platform on earth would deny that.

Since you have responded within the time frame, I will not support the flag yet and will wait for your next reply. If this case resolves properly, I will also remove my negative feedback.

Which part of my post is it that gave you impression that I am encouraging the players to leave negative feedback? I am not the one who suggest or even mention any feedback.

If you're talking about flag, I don't think I do that either. They simply asked about how a flag works, and I explained. If I am encouraging the player to "leave feedback", in sense of a flag, wouldn't it be easier to simply support it? As my support will instantly activate the flag. Instead, I pointed him to a thread where his case can be tried by other DTs, as I am refraining from supporting or opposing the flag for the time being while waiting for development.

So, again, how is it me encouraging a player to leave a feedback? If any [and I believe many would agree] that's me actually giving you a benefit of doubts by refraining from doing anything and simply waited.

Moving to the topic about you would be appreciative if I encourage solutions by gathering evidences, by your permission, I'll publish our PMs for the overseer here to judge, it will be a clear as a quartz that it's what I've been seeking for and trying to get: a solution.

You still have other thing to say to drive a different narrative than what actually happened and what I actually did?

---

OP, I think you should take this "winning".

Like it or not, you admitted that you utilized a betting strategy that's known to be frowned by many casinos. Regardless of whether casinos should or should not accept value betting as a valid strategy, whether players should or should not utilize such strategy, and whether that strategy itself should or should not be considered as a form of smart play that any living things with working brain would logically try [there are bunch of threads talking endlessly about this topic, really, so lets not have another one] the general consensus and ongoing understanding for value betting is that it violates casinos' ToS.

Not to mention that there is no ADR team that could oversee your case and make a binding decision.

Your call, though.

I am willing to accept just the deposit if they publish my bet history and the general opinion comes out as "suspecious behaviour" I honestly don't think I have crossed any lines but would like a second opinion which will help me in future.

Good to see that you are willing to stand the test of honesty here. I mean, the majority of dishonest players would have already chickened out at the offer. I know it is none of my business, but if I may suggest the following:
Since the platform in question has agreed to send your deposit back without any terms (which is a step in the right direction), how about you accept it (not as a final solution)? And after that, let them post your betting history and let the wise and reputed members decide on the matter (through a vote or a committee of selected members).

 

I'm ok with that if @holydarkness is into it.

I don't think that's feasible. The offer on the table right now is to settle, to accept the deposit and consider this case done.

The general understanding when a player accepted initial deposit to be returned, be it on cases that's solved here or that's already reached that phase before being escalated to this forum, or on other media, is indeed as above, that both parties agree to meet in the middle and consider the issue resolved with certain amount as a settlement.

From a neutral ground, it's a take or leave it case, either you agree to settle or you proceed with your accusation, there is no other option in between. So, yeah, without their specific written agreement that they'll accept that term [you got the initial deposit and continue on with investigation], of which rather no-brainerly they won't accept, the counter-proposal is inachievable.

Ok I'm a bit confused now, think I should take this as a win then?

As I previously said, it's your call.

If I were in your shoes though [since you asked for my input], I'll need to know how much of the fund is being returned to me, and how far is it from the amount I actually expect to get.

If the amount returned to me is somewhat on a low side, that's closer to zero, and the possible outcome outweight settling to the amount, I'll proceed. If the amount is rather significant, though, and I'm satisfied with it, I'll settle.

For example, if they'll return 200 USD, from my very own perspective, it's an amount that's rather insignificant compared to what's "owed" to me, an amount that's worth being lost in a pursue of getting a fair treatment, so I'll proceed to find an arbitrator or to write to their licensor. It won't bother me much if I lost the arbitration and would have at least got the settlement offer if I didn't proceed, as the amount offered is as good as nothing, rather an insult.

If the amount is closer to what I expect [the amount I won from my legitimate bets], let's say in the same digits as what's owed, given the reason I specified here (https://bitcointalk.org/index.php?topic=5509010.msg64565311#msg64565311) as a further consideration, namely, given there is a certain degree of possibility that I will get zero instead, as the ADR or licensor ruled in favor of the casino, I think it doesn't worth the headache to pursue things further. Thus, settling.

And to clarify, to call it a win in a literal way is a bit wrong, that's why I put it in a quotation mark on my previous post.

To say that you actually won a case in sense that chips is the wrong side is not correct, as you both simply agree to settle to an amount. And to say that you won, suppose you're the victim here and tell the complete truth, is also definitely not a winning, you lost the amount you won from your bets, that's not a win.

The deposit amount is peanuts compared to the winning, so I think it's fair to move ahead and find some other way of resolution here

Because if I remember correctly, the deposit was somewhere around 500 if I'm not wrong and the total winning is close to 8350$.

How do we find an independent arbitrator for this? I'm unfamiliar with the process.

Also, as I've mentioned before, I'm ok with the casino sharing my bet history so y'all can judge for yourself.

Is it? 500? Because I made that post with this screenshot below as a reference, and in a ballpark, they're about 2,800 USD, and that's just from one page. I can see there is another page.

https://talkimg.com/images/2024/09/24/gckTj.png

As for an "independent arbitrator", given they didn't nominate me any ADR body in our exchange of PM, I have to assume there is no other ADR they're on aside from CG. Thus, the last method you can exhaust is perhaps to write to their licensor, ask for a dispute resolution.

They're with Anjouan, so I am not quite familiar with how that works. But perhaps, in a way, it's actually a good thing, given curacaoan licensor are currently undergoing massive overhaul and I am rather uncertain what degree of power they still have with their sub-licensor.

Ok I got confused. I'm willing to accept the deposit amount back if there's no ADR and Anjouan doesn't respond, their licensor is as shady as the casino 😂

@holydarkness So basically, the casino in question wants to shut OP's mouth by giving the deposit back? What do you think about the casino not posting OP's bet history even after getting consent? IMHO it is shady.
I want your expert opinion on this since you are more reputed and knowledgeable in handling these matters.

That's not willing to accept the deal and meeting the casino in the middle, that's returning to your counter-proposal [the one discussed earlier and I said as a something rather not feasible] with less step, given you're not waiting for the casino's written agreement with what you propose and rather decide to act on it. The offer was an either-or, there is nothing in between.

You escalate things to the ADR, then the deal is off. You accept their offer, you choose to drop the case altogether, be satisfied with the outcome, and mark the case as resolved for good.

You can't try to reach their licensor to see if you have a chance, and when they're unreachable, return to the deal. It's called trying to cast a safety net. The instance you reach their licensor and/or other dispute resolution bodies governing over them, the deal is off.

---

Depends on the amount.

As previously said, if it's somewhat minuscule, something close to a zero, that's closer to an insult than anything else. If the amount is what we had in mind, though, with OP's deposits [plural] being returned as a settlement, well... in a way, someone can and may perceive it as a shady act to shut player's mouth, in other perspective [one that I choose to see, good faith, benefit of doubts, greater good, and all] it's the casino trying to meet a complainant in the middle.

As I repetitively said on this thread, the strategy used by the player [by his own admission] is one that's frowned upon by many casinos. By general consensus and in reference to previous cases with many casinos, chips actually has some degree of rights to completely deny the player's fund. Instead, they choose to meet in the middle by returning OP's deposits.

It's something that other casino most likely choose not to take.

So yeah, one can see it as an attempt to buy silence, but a more healthy POV will be to see it as a way for the casino to meet in the middle and make people happy.

I think we've spent enough time on it as it is.

I'm ready to accept the deposit and call it a day.

Can you please reach out to their rep via PM and communicate the same? Also ask them to send an acknowledgement of payment/return of deposit once done, thanks.

Noted. Let me try to reach them and get it "finalized". Hopefully there won't be any further issue and/or they backed out from their own offer. I'll let you know when I heard from them about anything, in case they didn't address it here themselves.

Thanks much appreciated.

To be clear, Chips did not state the deposit(s) would be refunded without a formalized agreement being drafted and signed by the player.

The player has been contacted via his original email for settlement.

I can confirm I received an email from their admin asking me to conduct KYC verification via a link that was provided.

I have finished the Kyc process and reuploaded my ID and selfie which is now successful.

On to you, @chipsgg , I have done my part.

Thanks!

Did you get your cash out successfully? Please remember to update this thread so I can adjust my trust feedback for chips.gg. Honestly, I was really interested in seeing your bet history. I'm still surprised the casino is withholding it even with your consent. But hey, who am I to judge? If you're happy with the settlement, that's great! At least you got something out of it.

Nothing yet from them, ping me at TG same username, I'll tell you what I bet on lol.

Just an update, nothing from chips ever since I successfully updated Kyc as requested by them.

Just curious, by "successfully updated KYC", you're saying that the KYC currently marked as completely verified [they've finished checking the docs and find nothing wrong] or were you completed uploading the documents, and they're still checking its validity [by whatever name they labelled the process for]?

It was a general process of uploading ID and then selfie. At the end after checking, the result was successful. So I assumed it's all good from my end.

Do you mind reaching out to them or we wait?

I'm sorry, but the explanation is still rather did not paint a clear picture to me of your current situation. And I assume you can't provide screenshot of your KYC status as you don't have access to your account? That certainly complicate things.

If I may try again, in short, the steps that's been made, from your POV, was uploading ID and selfie, and very short moment later, they said that it's been successful? Thus, in other word, I will strongly assume the "successful" note was them informing you that your documents has been received [with thanks] and they're currently undergoing verification. This shall explain chips's silence.

And assuming this is the case [that you got your successful note right after you submitted the documents], I shall wait until perhaps Wednesday before poking them again to ask the latest development of your situation. Hopefully everything will clear itself before midweek.

Perhaps I should've been clearer.

I was sent a link for KYC via email from chips admin stating that they need to do kyc by law in order to return the deposit.

https://imgur.com/a/s7N16dp

Results above, in hindsight, it does look like it's been submitted and waiting for verification by chips.

Maybe we wait till mid-week, probably best.

[Reuploading OP's image to talkimg]

Yes, from that screenshot and based on many old cases amongst casinos, not just with chips, your current situation is indeed waiting for verification to be done. This shall explain chips's representative's silence, as they're still waiting for the result too. And as such, there is nothing that we can do but wait.

I am not sure how long will they take to validate documents, but as it is now became rather clear that your situation is now just a waiting game, I don't think nudging them will help, as they too are waiting [verification are usually done by third party service]. Midweek seems a reasonable time frame, as usually basic KYC will need about 48h up to a week at the longest [I think], so kindly wait patiently.

Quick one, just received another email saying that the KYC verification has failed which is weird because the same document was used during verification on chips website and it got through.

I have resubmitted a different document this time around, now waiting game continues.

Good luck OP, they also scammed but even more blatantly:
https://bitcointalk.org/index.php?topic=5511521.0

The casino is designed to commit crime, they have implemented several loopholes designed to ban user accounts without letting them withdraw.

They are not great I admit and after a long battle they have now agreed to return the deposits.

They asked me to sign a letter which I have now and just waiting for credit of deposits.

You shouldn't give up and take @holydarkness help, he already has a line with them.

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

It's called NDA, darling. And due to it, not wanting to jeopardize the deal that's been painstakingly established, I'll refrain from addressing any further here, anything at all.

The reason I asked about your situation was because I am about to send them another PM, for that user above our conversation. I was thinking to ask them about your situation too, suppose your KYC is still stuck somewhere. Given you're good to go, I'll drop that part from my message.

Kindly update us when you got your deposits back.

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

OK, so a new angle on AML has arrived. What's the point of processing a withdrawal if one can't use it? You've really gone through a lot just to get your deposit back. Not only did you agree to leave your winnings, but you even signed an NDA (so no one can see your bets). Did they tell you earlier about money laundering suspicions? They could have asked for income proof instead of going this route.
OP, I suggest that you take a look at your deposit history. If you're able to pinpoint which other casino you deposited from, please try to contact them. I'm sure they will help you out, as most probably it will go to one of their cold storage wallets. If they are on the forum, you have higher chances.

Can't see deposit history without account access lol

No queries regarding money laundering before.

Have you ever deposit through your personal wallet and is this wallet the same with the one you requested them to be the destination address?

If you ever --at least once-- deposited from your personal wallet, kindly share me the address, let me try to appeal to them to send the fund that way instead. Can't promise you a lot, though.

I did not request them for this to be the destination address, they decided that they would send it to that address on their own.

About the personal wallet, I honestly do not remember, it was almost a month ago. If I were given account access, I could cross verify.

Hello,

Discussing this matter any further is a breach of the terms for which you have agreed to.

We have stated clearly multiple times the funds will be send back to the original address from which they came.

Any further communications are to be had directly via email.

Thanks,
Chips

Alright

Can I confirm here once I receive the funds so that they can lock the thread ?

The player has been sent his funds. Please confirm you have received.

I just received it, this wasn't easy but here we are and I got it in my personal wallet too.

I would like to thank @holydarkness for his efforts that played a pivotal role in getting this over the line. Also, thank you @chipsgg rep for mediating between the management and myself.

Can mark this as "solved" and lock it, if that's the normal procedure.

Thanks everybody!

Glad that chips.gg return your money after a series of discussion on your case. Yes you should edit the title and lock the topic.

You should update the OP and include the summary conversation between you and chips.gg until they resolved the issue to summarize everything on the first page for future reference.

Lock it already FR.

Thread renamed, summary added and locked 🔐