CHIPS.GG banned without detailed explanation (SOLVED, DEPOSITS RETURNED)

[r00t3rs]

I'm sorry, but the explanation is still rather did not paint a clear picture to me of your current situation. And I assume you can't provide screenshot of your KYC status as you don't have access to your account? That certainly complicate things.

If I may try again, in short, the steps that's been made, from your POV, was uploading ID and selfie, and very short moment later, they said that it's been successful? Thus, in other word, I will strongly assume the "successful" note was them informing you that your documents has been received [with thanks] and they're currently undergoing verification. This shall explain chips's silence.

And assuming this is the case [that you got your successful note right after you submitted the documents], I shall wait until perhaps Wednesday before poking them again to ask the latest development of your situation. Hopefully everything will clear itself before midweek.

Perhaps I should've been clearer.

I was sent a link for KYC via email from chips admin stating that they need to do kyc by law in order to return the deposit.

https://talkimg.com/images/2024/09/28/iaoFw.png
https://imgur.com/a/s7N16dp

Results above, in hindsight, it does look like it's been submitted and waiting for verification by chips.

Maybe we wait till mid-week, probably best.

[Reuploading OP's image to talkimg]

Yes, from that screenshot and based on many old cases amongst casinos, not just with chips, your current situation is indeed waiting for verification to be done. This shall explain chips's representative's silence, as they're still waiting for the result too. And as such, there is nothing that we can do but wait.

I am not sure how long will they take to validate documents, but as it is now became rather clear that your situation is now just a waiting game, I don't think nudging them will help, as they too are waiting [verification are usually done by third party service]. Midweek seems a reasonable time frame, as usually basic KYC will need about 48h up to a week at the longest [I think], so kindly wait patiently.

Quick one, just received another email saying that the KYC verification has failed which is weird because the same document was used during verification on chips website and it got through.

I have resubmitted a different document this time around, now waiting game continues.

[elro123]

Good luck OP, they also scammed but even more blatantly:
https://bitcointalk.org/index.php?topic=5511521.0

The casino is designed to commit crime, they have implemented several loopholes designed to ban user accounts without letting them withdraw.

[r00t3rs]

Good luck OP, they also scammed but even more blatantly:
https://bitcointalk.org/index.php?topic=5511521.0

The casino is designed to commit crime, they have implemented several loopholes designed to ban user accounts without letting them withdraw.

They are not great I admit and after a long battle they have now agreed to return the deposits.

They asked me to sign a letter which I have now and just waiting for credit of deposits.

You shouldn't give up and take @holydarkness help, he already has a line with them.

[holydarkness]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

[r00t3rs]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

[holydarkness]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

It's called NDA, darling. And due to it, not wanting to jeopardize the deal that's been painstakingly established, I'll refrain from addressing any further here, anything at all.

The reason I asked about your situation was because I am about to send them another PM, for that user above our conversation. I was thinking to ask them about your situation too, suppose your KYC is still stuck somewhere. Given you're good to go, I'll drop that part from my message.

Kindly update us when you got your deposits back.

[r00t3rs]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

It's called NDA, darling. And due to it, not wanting to jeopardize the deal that's been painstakingly established, I'll refrain from addressing any further here, anything at all.

The reason I asked about your situation was because I am about to send them another PM, for that user above our conversation. I was thinking to ask them about your situation too, suppose your KYC is still stuck somewhere. Given you're good to go, I'll drop that part from my message.

Kindly update us when you got your deposits back.

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

[memehunter]

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

OK, so a new angle on AML has arrived. What's the point of processing a withdrawal if one can't use it? You've really gone through a lot just to get your deposit back. Not only did you agree to leave your winnings, but you even signed an NDA (so no one can see your bets). Did they tell you earlier about money laundering suspicions? They could have asked for income proof instead of going this route.
OP, I suggest that you take a look at your deposit history. If you're able to pinpoint which other casino you deposited from, please try to contact them. I'm sure they will help you out, as most probably it will go to one of their cold storage wallets. If they are on the forum, you have higher chances.

[r00t3rs]

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

OK, so a new angle on AML has arrived. What's the point of processing a withdrawal if one can't use it? You've really gone through a lot just to get your deposit back. Not only did you agree to leave your winnings, but you even signed an NDA (so no one can see your bets). Did they tell you earlier about money laundering suspicions? They could have asked for income proof instead of going this route.
OP, I suggest that you take a look at your deposit history. If you're able to pinpoint which other casino you deposited from, please try to contact them. I'm sure they will help you out, as most probably it will go to one of their cold storage wallets. If they are on the forum, you have higher chances.

Can't see deposit history without account access lol

No queries regarding money laundering before.

[holydarkness]

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

Have you ever deposit through your personal wallet and is this wallet the same with the one you requested them to be the destination address?

If you ever --at least once-- deposited from your personal wallet, kindly share me the address, let me try to appeal to them to send the fund that way instead. Can't promise you a lot, though.

[r00t3rs]

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

Have you ever deposit through your personal wallet and is this wallet the same with the one you requested them to be the destination address?

If you ever --at least once-- deposited from your personal wallet, kindly share me the address, let me try to appeal to them to send the fund that way instead. Can't promise you a lot, though.

I did not request them for this to be the destination address, they decided that they would send it to that address on their own.

About the personal wallet, I honestly do not remember, it was almost a month ago. If I were given account access, I could cross verify.

[chipsgg]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

It's called NDA, darling. And due to it, not wanting to jeopardize the deal that's been painstakingly established, I'll refrain from addressing any further here, anything at all.

The reason I asked about your situation was because I am about to send them another PM, for that user above our conversation. I was thinking to ask them about your situation too, suppose your KYC is still stuck somewhere. Given you're good to go, I'll drop that part from my message.

Kindly update us when you got your deposits back.

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

Hello,

Discussing this matter any further is a breach of the terms for which you have agreed to.

We have stated clearly multiple times the funds will be send back to the original address from which they came.

Any further communications are to be had directly via email.

Thanks,
Chips

[r00t3rs]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

It's called NDA, darling. And due to it, not wanting to jeopardize the deal that's been painstakingly established, I'll refrain from addressing any further here, anything at all.

The reason I asked about your situation was because I am about to send them another PM, for that user above our conversation. I was thinking to ask them about your situation too, suppose your KYC is still stuck somewhere. Given you're good to go, I'll drop that part from my message.

Kindly update us when you got your deposits back.

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

Hello,

Discussing this matter any further is a breach of the terms for which you have agreed to.

We have stated clearly multiple times the funds will be send back to the original address from which they came.

Any further communications are to be had directly via email.

Thanks,
Chips

Alright

Can I confirm here once I receive the funds so that they can lock the thread ?

[chipsgg]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

It's called NDA, darling. And due to it, not wanting to jeopardize the deal that's been painstakingly established, I'll refrain from addressing any further here, anything at all.

The reason I asked about your situation was because I am about to send them another PM, for that user above our conversation. I was thinking to ask them about your situation too, suppose your KYC is still stuck somewhere. Given you're good to go, I'll drop that part from my message.

Kindly update us when you got your deposits back.

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

Hello,

Discussing this matter any further is a breach of the terms for which you have agreed to.

We have stated clearly multiple times the funds will be send back to the original address from which they came.

Any further communications are to be had directly via email.

Thanks,
Chips

Alright

Can I confirm here once I receive the funds so that they can lock the thread ?

The player has been sent his funds. Please confirm you have received.

[r00t3rs]

[...]They asked me to sign a letter which I have now and just waiting for credit of deposits.[...]

Do I understand correctly that you're saying you've passed their KYC [that's previously got rejected and required you to re-submit] and now you're just waiting for them to process the withdrawal? Or are we still in waiting?

Yes KYC is accepted and after that they sent me a letter to print, sign and scan and send it back. The ones you usually don't talk about.

It's called NDA, darling. And due to it, not wanting to jeopardize the deal that's been painstakingly established, I'll refrain from addressing any further here, anything at all.

The reason I asked about your situation was because I am about to send them another PM, for that user above our conversation. I was thinking to ask them about your situation too, suppose your KYC is still stuck somewhere. Given you're good to go, I'll drop that part from my message.

Kindly update us when you got your deposits back.

They got back to me today saying they will return the sum to an address which I have never heard of.

https://tronscan.org/#/address/TQYRBuh7i7QBCRJ1FvYUmb2jZ3zQ5qN3xb

They informed that the refund will be processed here and I have never used this address never in my life. I did deposit from other gaming websites to here and it's possible that this belongs to one of them.

The deposit is as good as gone if they sent it here, I'm sure. Not sure how to move forward here, I requested them last time to return it to an address of my choice which they denied stating that it's against AML policy.

Hello,

Discussing this matter any further is a breach of the terms for which you have agreed to.

We have stated clearly multiple times the funds will be send back to the original address from which they came.

Any further communications are to be had directly via email.

Thanks,
Chips

Alright

Can I confirm here once I receive the funds so that they can lock the thread ?

The player has been sent his funds. Please confirm you have received.

I just received it, this wasn't easy but here we are and I got it in my personal wallet too.

I would like to thank @holydarkness for his efforts that played a pivotal role in getting this over the line. Also, thank you @chipsgg rep for mediating between the management and myself.

Can mark this as "solved" and lock it, if that's the normal procedure.

Thanks everybody!

[dimonstration]

Can mark this as "solved" and lock it, if that's the normal procedure.

Thanks everybody!

Glad that chips.gg return your money after a series of discussion on your case. Yes you should edit the title and lock the topic.

You should update the OP and include the summary conversation between you and chips.gg until they resolved the issue to summarize everything on the first page for future reference.

Lock it already FR.

[r00t3rs]

Can mark this as "solved" and lock it, if that's the normal procedure.

Thanks everybody!

Glad that chips.gg return your money after a series of discussion on your case. Yes you should edit the title and lock the topic.

You should update the OP and include the summary conversation between you and chips.gg until they resolved the issue to summarize everything on the first page for future reference.

Lock it already FR.

Thread renamed, summary added and locked 🔐