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What happened: Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.

The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.

Their claim was that I was a high risk player. At that point I was hit with the KYC and AML requests. They would not elaborate further. I was not accused of doing anything to break the T&C's. I placed bets on big leagues only (see screenshots). To justify their actions they claim they have a right to cancel any bet and that no bet is deemed valid if it's not finished. Here is the base of their position, in their own words:

https://talkimg.com/images/2025/05/18/UaHE3j.png

At one point they even claimed that they have the right to cancel all my business with them since the day of registration and claim the funds that I won from them:

https://talkimg.com/images/2025/05/18/UaHJVw.png

I think it is obvious why it would be unfair for a sportsbook to deliberately cancel almost winning multibets and refund the initial bet only. They even have an early cash out system that let's you cash out your bets early, and if some of your bets have already won that value will be higher than the value of the initial bet (also see screenshots below). So even according to their own system, those wagers were worth much more at the time of the cancelation than the initial bet value.

Forum Rep Profile Link: https://bitcointalk.org/index.php?action=profile;u=2848599

Amount confiscated: ~$300k

Payment Method: BTC, USDT

https://talkimg.com/images/2025/05/18/UaH1ka.png

https://talkimg.com/images/2025/05/18/UaHVp9.png

https://talkimg.com/images/2025/05/18/UaHrZN.png


Additional Notes: Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.

Sucks, that this happened to you. The minimum they are obligated to pay in this scenario is the value of the almost winning bet at the point of cancellation.
Do you maybe have a full conversation with them to share?

Yes, I have plenty of emails as we went back and forth quite a bit, however I feel like it would just clutter the thread. Hopefully, their rep will also come to comment and reiterate their position.

I'm confused. Is this case got resolved by itself with them paying you in full, in installment [due to daily withdrawal limit, not financial issue], or were you saying there was prior issue with them, which they're currently resolving through settlement payment [again, due to above], and this new situation occur?

The case is not resolved, they still owe me $300k for the canceled bets. The withdrawals I mentioned was my balance unrelated to that. Sorry for not being clearer.

Wow this is genuinely insane. They took the action no problem and decided to start cancelling when the action was in a bad spot for them.
I would not of given them as much respect as you have so fair play to you.
Hopefully they give a response but I cannot think of a single good reason to cancel active winnings wagers.

Ok, that clarified. Moving to the next point, the bets they cancel were, according to their explanation, due to them being incomplete and/or unfinished. This is not true? Were all the matches in combo bets you placed finished and bear results? Sorry, asking because I have the barest idea of what you try to convey with the screenshots. I don't know which one is cancelled and which one is what.

have you ever had the same issue also with other bookmakers?
looking at odds and amount you gamble ::) I am seriously impressed... there are no losses!!!
 
as my curiosity, why you placed so many multiple bets with these amounts? I mean some matches were for the day after...
maybe this "urgency" of placing bets could be seen like suspect?
anyway it would be good reading also more of their reason for making this decision.

A typical scammy book would at this point just confiscate my whole balance, and/or stop replying to emails, and/or delay/reject kyc and aml docs, and so on... Betfury did none of these things, they paid out my remaining balance (unrelated to these bets) so I'm choosing my words here, I do believe they can redeem themselves. But yes, canceling a multiple that already won 3 out of 4 legs for example is inexcusable.


All of those bets were canceled by Betfury. If they didn't manually cancel the bets, they would have won over $400,000.

According to their explanation, since the bets didn't complete (as they canceled them) they should just give back the original stake lol. It's really as simple and ridiculous as that. Again, sorry for not being clearer.

I've dealt with plenty of scam books over time, but none of them did this particular thing.

As for the losses, there are plenty of them indeed, I just didn't include them in the screenshots. I've only posted currently open bets.

Just to be clear, the games finished? Let's say other player placed same bets, they'll win as there is no ruling or event or anything that'll officially void the matches? Only your bets got exclusively voided, manually, by BetFury? Do they also give an explanation why they manually cancel the bets? I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

https://talkimg.com/images/2025/05/21/UakYx1.jpeg

Yes.


Correct.


Yes.


They say they can cancel any user bet.


That is their primary claim, they can cancel any user bet, end of story. They also make some wild claims that "in my case, the events weren't finished". These are purely false. Events either finished or did not, there is no "my case" or anyone else's. And in this case, all the events finished normally.

https://talkimg.com/images/2025/05/18/UaHE3j.png


I don't know as I never read the rules and I've been gambling for decades. There are certain assumptions we all have when we go to a sportsbook, and one of them is that they won't cancel a multi that won 3/4 legs without a reason. I would assume few if any have this stipulationt as I've never had this happen before and never even heard of it happening to someone else before. There's valid reasons to cancel a bet - a so called "palpable" error - a mistake in the odds or start time for example. There is no valid case where a book can randomly cancel bets when they feel like it, and not be considered scammers. It's not considered an industry standard, to put it mildly.

So here we are, they either make it right or take a reputational hit and perhaps go through a lawsuit.

I understand where you are coming from, OP, but upon my research, I see that the majority of sports books have the right to cancel any bets. It is for them to analyze whether it is right for them because it acts as a protection for their business.

https://www.sportsbettingdime.com/guides/betting-101/why-bets-get-cancelled/

So you turned down 100k profit correct?

It's not profit. Its a compensation. It’s like the 100K means nothing to OP, just to reject the $100,000 compensation offer. But knowing that Betfury made that move (the compensation offer), it gives the impression that something went wrong on betfury end since they’re offering compensation.

If I were in OP’s position and I knew I was on the right side, I would also reject that $100,000 compensation offer too. But if I knew that the sportsbook’s rules allow them to cancel open bets and void combos, then I guess OP should consider accepting that compensation offer.

I think the least Betfury should offer you is the total of all cashout amounts added up.
That still is not nice behaviour because a cash out often is a way too low amount, but at least it's fairer than what they did now.

Hmm... I'd like to contend this ruling they made with "the bets technically finished. It got unfinished just because you cancelled it. Otherwise, it'll be finished."

They're with Betby, though, and I guess it's one of their yet another mischief. They've been stirring some problems across casinos with questionable rulings and decisions for the past couple of weeks.

Nonetheless, let me try to nudge them here and try to get their side heard.

I've been gambling for decades, and if it's a normal thing for books to cancel bets when they don't go their way, than I'm very uninformed.


They took $300k of my profit and offered a $100k bonus as compensation. I didn't inquire about the terms. Yes, I turned it down.

Obviously I didn't know they were gonna cancel the bets. If I did I wouldn't play there. No one would. That's the whole point of this thread, to disclose their practices to the public so they either redeem themselves by fixing the issue or take a reputational hit. No one is going to play at such a book.

The legality of it is a different matter, that might come into play if we get to court.


Yes, I even offered that as a gesture of goodwill from my end, they refused.


Thanks, I appreciate it!

I've sent them a PM right after I made that post. I'll wait for couple more days just in case they're yet to login or notice the invitation, before I exhaust another attempt. Nudge and remind me to try pursue another means of contact by 29th or 30th [approx. one week after I sent them the PM].

This is an interesting scam accusation against Betfury. The fact that you have decided to stand your ground and are trying to get the correct payout, deserves respect. $100,000 is a phenomenal amount of money to turn down but there is no reason why you should accept it if Betfury owe you $300,000.

"Would win" is not guaranteed. One wrong result could lose you the whole betslip.

Since it was cancelled before the event finished, their ground is absolutely right and valid. A bookmaker can even void a betslip after the result if they think there were something wrong happened in the match or in your account [In that case we could ask for data].

They were generous to you. Since you refused then the case is closed. Why are you even complaining?

LOL, what is this nonsense reply, honestly. Generous, haha. What should he be grateful for? That he got his wager back? Once a site accepts a bet they should honor it, plain and simple. A player doesn't have the chance to cancel a bet, even when he made a mistake in for example choosing the wrong wager amount or something. Nothing was wrong with the games he bet on. Also, there were games in his parley that already won, don't you get that? So they cancelled winning bets.

Sometimes it's better to post nothing instead of just posting absolute nonsense.  ::)

Were there any wagering requirements as well?

Casinos behave like omnipotent beings with this rule. This is unfair on the part of the casino to not honor bets just because they think it is not suitable for their bankroll (high risk). The casino should not have accepted the bets in the first place. This will not look good on the reputation profile of Betfury which might deter some high rollers. They must pay the entire amount or the cashout value of those bets at that time.

I didn't inquire about the details, but the $100k wasn't offered as cash, but as a bonus, likely with very unfavorable terms.

These are the amounts the bets did win. There are no hypotethicals.

They didn't cancel a bet with a single event, they canceled multis where several bets already won. In some cases the bets had already won 3/4 legs (check screenshots).

There's nothing wrong or suspicious of my bets, again have a look at them. They are all major leagues in Europe and the US. They also haven't claimed that I personally did anything wrong, only that i was "high risk".

lolz

Exactly.

We didn't get into specifics, but I'm sure that was the case.

They can have whatever they want in the fine print, but once they pull something like this there's no reason for any informed player to give them any action. There are plenty of legit casinos/sportsbooks, whether of the highly regulated country-local variety or these loosely regulated global crypto ones that would never shaft a player in this way. In the end they are all based on reputation, so they are taking a hit from this situation one way or the other.

Are you not hiding any information because I don't think without a good reason any reputable platform will try to give it's customers trouble. Betfury is one of the oldest gambling platform and they have a solid reputation of serving millions of customers.

On the internet abusers realized that Bitcointalk scam accusations board is a good place to make an accusation and easily find support from some random people who have personal issues with the accused business. Sometimes some members create alternative account and create accusations to make the business look bad. One highly suspected topic is an accusation recently made on SwC (https://bitcointalk.org/index.php?topic=5528929.msg65407139#msg65407139).

Going by what you stated, it seems they were giving you $100,000 that could not be withdrawn and could only be used to play with. Why should you consider taking $100,000 in funds you cannot even withdraw when they owe you $300,000, you took the correct course of action by rejecting their so-called offer.

Well it's really up to them to come out and say if I've lied, hidden facts or misled the community in any way. Their rep doesn't seem to be interested in doing so. Their thread is overcrowded with pay-per-post spammers. I've posted a couple of times about my situation, no one addresses them, and those posts get buried in a mass of spam posts quickly.


Yes, they were being vague about it and I didn't feel like inquiring further as I was not interested in the offer.

As I stated earlier, you took the right course of action by rejecting their so-called offer. There is no need to accept a 33% offer with strings attached when you are entitled to $300,000 with no strings attached.

What are you planning to do next as you attempt to recover all of the $300,000?

Well if all else fails there's always the option of a lawsuit.

Uhh... I just have a big load of a case taken from my plate as there is not much I can do about it anymore. Mind to wait a little? Lemme try to reach this casino's CM and inquire him if he can probably reach his contact to introduce me with someone from compliance department? It's a long shot and the outcome is determined by the willingness of so many people, literally. But I guess it worth trying? If you're willing to wait?

Sure, I'm in no rush, I'm sorry if I gave an impression that I'm impatient. Once again, the they canceled my bets over 6 months ago, I was taking my time one way or the other. And thanks again!

A lawsuit should be considered as a last resort. Lawsuits are extremely expensive and time consuming, it will take a toll on your health too. It would have saved a lot of problems if Betfury managed to come to a mutually acceptable arrangement with you but it seems as though they will avoid it.

Thank you, I've reached, and the CM is currently doing us a favor to get me acquainted with someone from their compliance team. Hopefully it'll help tackle this issue as well as other issues. Again, don't hold your breath as this path requires the willingness of so many people [not just the CM, but also the marketing he reached, and the staff in compliance themselves]. But... we're one step closer to get things back in motion.

[sorry for the consecutive post. Mods, please don't merge this before OP reply, just to make sure he'll get this post that he'll otherwise quite likely miss if I "bump" through an edit]

OP, I've established a contact with BetFury [big thanks to their CM that facilitate this] do you mind to shoot me a M with your UID or email address you use for the account so my contact can zeroing into your account and start looking into the matter?

Sent you the pm, thanks.

So you won the first 3 bets in a 4 team parlay and they cancelled the whole bet instead of paying you for winning a 3 team parlay?

Pretty much, only it's many bets, not just one. There are screenshots of the bets in the original post.

Got the PM and I've escalate to my contact to look into the matter and tell me their side about what happened. Please wait

This is brutal. No one does that. If you bet a 4 team baseball parlay and one game gets rained out, then you get paid for a 3 team parlay.

This is excellent news.

Personally, I am highly suspicious about the tactics employed by Betfury when they offered the $100,000 worth of credit that he would not be able to withdraw. The OP claimed he was scammed out of $300,000 therefore I hope Betfury take an interest in this case because their absence from the thread does not make them look professional.

I am sure they are pretty much aware of it, but still, the way they are handling this issue is not professional in any sense. The player must be paid in full what he is owed. I recently read a post (https://bitcointalk.org/index.php?topic=5545375) by Royse that Betfury paid $171591 to the player for just a $0.03 bet.  I don't see any issue with funds. It is a step in the right direction that someone from betfury is ready to re-look at this.

I hope they are aware of the thread. Betfury have not engaged with the OP in a meaningful manner and that does not help Betfury in the customer relations or public relations department. They should resolve the matter with the OP as soon as possible.