Bitcoin Forum

Black Arrow is a scam company.

Proof?

Are you basing this statement purely because they are delaying shipping?
That's very stupid, a lot of companies had to delay for genuine reasons, and they are legit.

Just look at their website, they're selling batch 2 X-3 units with a stated shipping date of 15 May 2014. It's currently the 17th and not a single batch 1 order has shipped.

They sold pre-orders for 24 Feb 2014 dispatch until 29 Jan 2014. It takes 2+ months after tape-out to have the ASICs forged and packaged. Undeniable proof that they lied to get customers money.

This is fraud over $5000, an indictable offence.

EDIT:

Seems I've jumped the gun a bit here...

I checked the web history for Black Arrow's site and it looks like they sold batch 1 orders for 24 Feb 2014 shipping until 01 Jan 2014. This however still does not leave enough time for tapeout, forging and packaging of the ASICs not mention actually building and debugging the miners within the less than 2 month timeframe between 01 Jan and 24 Feb.

24 February 2014 shipping was a lie and it cost Black Arrow customers millions of dollars.

First, it does not say it ships on 15 May 2014. It says it ships around 15 May 2014, which isn't an exact date.
Second, there are delays for all companies. Would you call all of them scam? No. Only Butterfly Labs and Hashfast, since they don't even have the equipment in production.

Today is the 18th of May 2014 and it's passed "around" 15 May 2014. Batch 1 hasn't shipped and Batch 2 isn't even on the radar.

When you take peoples money based on a lie it's called fraud!

Sounds like yet another Butterfly Labs.

Update: 20th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. BA spokesperson acknowledges employees have been receiving serious threats.

EDITED: 04 Aug 2014 For clarity.

 

so how much btc or usd you lost?

Enough to claim fraud over $5000.

I think what would be a bonus for dealing with such companies would be an escrow, maybe linked to a delivery company, so only when the item has been dispatched to the correct address that the bitcoins are released to the company. I am sure a automated service like this could be made, of course you would need to have the delivery company somehow flag the escrow for release.

My money was used to pay VeriSilicon and GlobalFoundries. I'm not just a customer, I financed this ASIC for Black Arrow.

So no, the escrow model doesn't work. The pre-order model is a organized criminal scam.

Update: 21st of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Minion customer complains that Black Arrow isn't providing a pinout for the chip.

"We are at a work stoppage with regards to our PCB design until we can get the completed pin out and pin description." -- mchap300

Looks like minion customers won't be getting any miners to market or doing any hashing before Black Arrow does.

Update: 22nd of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided however, they stated:

"Please note that we are not in the position to estimate a completion time. It is possible that the fix could be solved as early as tomorrow or as late as next week."

4. Refunds refused.

5. Black Arrow has offered to ship 50 Minions or 20 PCIE hash boards in lieu of an X-3.


While this is better than the "go jump in a lake" offer we had yesterday it still falls short.

Update: 23rd of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Analysis of Black Arrow's claimed SPI problem indicates that a retarded monkey with both eyes closed and one hand tied behind his back could fix the problem in less than 5 minutes.

6. SCAMMERS

Looks like we're getting more updates from you than black arrow themselves lol.

Update: 24th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Black Arrow claims that the X-1 units have been produced and that they're just waiting on the cases to be delivered. No proof of the units exists and requests from customers to have their units shipped without a case go unanswered.  

6. FRAUD

Edit:

An image of a caseless X-1 has just appeared on the ecointalk forum. Great, now fucking ship them to the customers who requested them.

You're three fucking months late and the difficulty is 10.4 billion in 2 hours, your hardware is fucking worthless garbage now at the price we paid.

Update: 25th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. US reseller offers up sample minion chips to PCB developers.

With no pinout for the chip what are they supposed to do with them, play poker?

6. BAD ACTORS

Seems like fraud to me, seems like you all got screwed hard.

Update: 26th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Total BTC mining revenue lost since 24 February 2014 per X-3: BTC16.5

6. CROOKS

Update: 27th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. After 3 weeks of sitting on useless chips Minion customers finally receive the pinout and can start their PCB designs.

I'm guessing Black Arrow resolved the SPI issue (properly terminated the transmission lines?) and have some units hashing in their data centre. Holding back the pinout was a bit shady don't you think?

Oh BTW Alex, page 4 of the data sheet still says the Minion has 64 cores.

Update: 28th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Customers told to wait for the next weekly update.

http://inspirationtopublication.files.wordpress.com/2011/06/waiting.jpg

Update: 29th of May 2014

Please Wait...

Since Blackarrow doesn't like this link to be posted on their thread, I'll post it here:
http://www.kiwi.nz/blackarrow/

Update: 30th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. "the weekly update" stated that one makeshift prototype X-1 has been shipped to a lucky customer.

Only guessing but it could be like Butterfly Labs, they actually have the units, they mine with them until they do not profit anymore, then of course release the units to you, when they are worthless. Only a guess, but it was obvious BL was doing it.

Bitcoin just hit $617 on Bitstamp. If the X-3 had been shipped on February 24th every X-3 (2TH/s) would have mined BTC16.5 and they could be exchanged for $10180.50 USD right now.

Update: 31th of May 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. US reseller bails; is this ship going down?

Update: 1st of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Shipping of X-1 units is stated to begin tomorrow. No shipping date provided for the X-3.

4. Refunds refused.

Update: 2nd of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Shipping of X-1 units is stated to begin today. No shipping date provided for the X-3.

4. Refunds refused.

Update: 3rd of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

In their last update Black Arrow stated that shipping of the X-1 would start yesterday. Not a single X-1 customer has reported receiving a tracking number.

4. Refunds refused.

5. LIARS.

Update: 4th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Some customers have been waiting over 8 months now for their orders to ship.

Update: 5th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Customer Joe Dirt complains about a pain in the ass stating "my wallet hurts".

Update: 6th of June 2014

1. Batch 1 hasn't shipped (Black Arrow claims that x-1 units are shipping, no confirmation from customers yet).

2. Batch 2 hasn't shipped.

3. No shipping date provided for X-3 units.

4. Refunds refused.

5. The weekly update claims that X-1 units are shipping but, customers X-3 boards still have unterminated SPI lines and that they'll be keeping the massive stack of hash boards warm until hell freezes over.

Update: 7th of June 2014

1. Batch 1 hasn't shipped (Black Arrow claims that X-1 units are shipping, no confirmation from customers yet).

2. Batch 2 hasn't shipped.

3. No shipping date provided for X-3 units.

4. Refunds refused.

5. Proposed solution for X-3 customers is to create a unit with 3 cases, 15 raspberry pies and 2 power supply units. The unit will operate with 66.6% functionality and the customer is required to pay additional shipping costs.

Scam, conspiracy, incompetence or gross negligence? I'm starting to suspect a good mix of all four.

Update: 8th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Not a single X-1 customer can confirm shipment of a miner.

Seems like Black Arrow's claim that it's shipping X-1 units is yet another lie.

I was a "believer" until last week when it became apparent that they're lying to us straight up.

It started out with the X1 being "ready to go", they were just waiting on the cases and LCD to get in stock. Then the next week they got some aluminium cases and it was "just waiting on the LCD's". This this last week they all of a sudden have an issue with the controller board for the X1 and they'll have to ship them with Raspberry Pi's. No wireless function, you have to open the case to plug in the ethernet cable, no LCD and to top it off the aluminium case they're offering doesn't have a cutout to even fit the LCD if they had them to begin with.

Yes, hot thick smoke being blown by BA. Right now there is supposedly a single X1 enroute to David their PR guy. There's an unconfirmed mass shipment supposedly headed to Minersource now but with no confirmation from bobsag that he's received the tracking info, or any kind of acknowledgement for that matter.

EDIT: Oh yeah, and they're still trying to dangle the "surprise" carrot in front of us. Now that's not going to be revealed until they're shipping "full spec" miners, ie in several months when they finally work out all the bugs and have the proper parts in stock. Additionally, the compensation units for batches 1 & 2 won't be discussed nor shipped until these full spec miners are done.

Update: 9th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. Black Arrow claims product completion for the X1. No word on the X3 or mass production.

I ALMOST purchased Minion hosting, which at the time looked like a great deal.

I did as much due diligence as I could, but the truth was that the situation, as presented by Black Arrow,

was a gold rush bandwagon affair, with early adopters being rewarded. BobSag backed them up as reputable,

kinda like how Bitcoinorama backed up KNC, except bob had a good rep for selling BTC hardware.

As a 1st batch KNC customer, this setup felt good and familiar, felt like a winner. It was TOO slick.

The HURRY! attitude is what made me distrust it in the end, and the lack of fiat payment options.

With a CC I have protection in that the original tx can be reversed,

with BTC, once its sent, the original tx is irreversible.

So I played poker instead with the spondoolie.


I hope everyone who requests a refund gets it. Good luck all.

The initial plan was to ship late February, and up until January they claimed to be "ahead of schedule" and "definitely delivering in time"

Then it became early may

Then it became "in a few weeks"

Now it's unknown.

They are possibly not scammers but they are incompetent and they lie about delivery date and in the mining industry delivery dates are crucial.

Update: 10th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. A couple of Raspberry Pie based X1 miners have apparently been shipped to Black Arrow insiders however, customers en  masse remain empty-handed. The insider who received the makeshift X1 stated that mass production of the ARM based X1 would take 2 - 3 weeks.

Update: 11th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

5. If the Prospero were a banana then it would be an extremely ripe one mostly black in colour.

http://www.hummusapien.com/wp-content/uploads/2013/03/001.jpg

Much has already been said about BA..

https://bitcointalk.org/index.php?topic=478198.0
https://bitcointalk.org/index.php?topic=313049.0
https://bitcointalk.org/index.php?topic=469017.0
https://bitcointalk.org/index.php?topic=459340.0

Update: 12th of June 2014

1. Batch 1 hasn't shipped.

Reports of a few insiders receiving raspberry pi based X1 miners have surfaced.
Reports of so-called compensation PSU's (customers paid extra for) being shipped have also surfaced.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

A report from an irate customer says Black Arrow has offered a BTC refund to him. Although this customer has taken issue with the amount offered to be refunded.

5. SHA256 is an established encryption scheme. ASICs are an existing technology. SPI is an existing technology. The official Acorn RISC Machine project started in October 1983. CGMiner is an existing software.

Why are 99.9% of the customers left with nothing at all three and one half months after the agreed upon shipping date of a revenue generating perishable commodity?

Next bad reputation for bitcoin..

Update: 13th of June 2014

1. Batch 1 hasn't shipped.

Reports of a few insiders receiving raspberry pi based X1 miners have surfaced.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

Customers requesting refunds are being placed in a "refund queue".

5. Black Arrow states that hash boards made for the X3 are now being repurposed for an X2 hash farm.

In what way have you lost any BTC in this? And are you able to prove this?

I paid in USD via swift, the receipt is proof.

All customers including me have lost about BTC17 in revenue per X3 since Feb 24th due to the failure to deliver.

Update: 14th of June 2014

1. Batch 1 hasn't shipped.

Reports of a few insiders receiving raspberry pi based X1 miners have surfaced.

2. Batch 2 hasn't shipped.

3. No shipping date provided.

4. Refunds refused.

Customers requesting refunds are being placed in a "refund queue".

5. Black Arrow lists the X1 and X3 as "In Stock" on their website.

seriously if someone made a pic of a device with electronics inside, do people just throw, not give.. but throw money in said companies direction ?

it used to sadden me... now it frustrates me...

anyway if this company delivered now would people still make a profit ?? or is it another one of those companis selling expensive door stops ?

I saw them flogging BitFurries and believed they had the knowhow to produce an ASIC. They appeared to be a real company delivering real product. In many places it's unlawful to fish with live bait and barbed hooks.

The network difficulty is now 4x what it was on February 24th. This means that 8TH/s today is the equivalent of 2TH/s back then. When the today number gets big enough it's a door stop or a space heater if you're one of the lucky Siberian customers.

and im guessing they didn't let people pay with credit card??
least those lucky people can charge back, all though I've never done a charge back but surely you can do it at any stage ?? (unlike paypal)

consumers should just refuse to pay unless they can use a credit card, but ofcourse for every 10 customers refusing there is 100000 customers happy to take theirr place in the queue.. and bit with bitcoins..

Update: 15th of June 2014

1. Batch 1 hasn't shipped.

Reports of a few insiders receiving raspberry pi based X1 miners have surfaced.

2. Batch 2 hasn't shipped.

3. Shipping date of June 23rd announced.

4. Refunds refused.

Customers requesting refunds are being placed in a "refund queue".

5. Current network difficulty levels would require Black Arrow to provide 8TH/s per X3 to meet their original promise.

Update: 16th of June 2014

1. Batch 1 hasn't shipped.

Reports of a few insiders receiving raspberry pi based X1 miners have surfaced.

2. Batch 2 hasn't shipped.

3. Stated shipping date: June 23rd.

4. Refunds refused.

Customers requesting refunds are being placed in a "refund queue".

5. Shipping dates have come and gone. Will this one be any different? If they do deliver will customers be provided with compensation for the increased network difficulty?

Update: 17th of June 2014

1. Batch 1 hasn't shipped.

Reports of a few insiders receiving raspberry pi based X1 miners have surfaced.

2. Batch 2 hasn't shipped.

3. Stated shipping date: June 23rd.

4. Refunds refused.

Customers requesting refunds are being placed in a "refund queue".

5. The distance in time between the customer and his money continues to grow.

I just made a topic on this....
https://bitcointalk.org/index.php?topic=656265.0

I think it's time to call in the police of some sort.... They are clearly thieves and they need to be stopped


They are hosted in Germany this means Interpol can be involved. Their corp is in HK so it means they are hiding behind nominees... but there is 1 thing i know about nominees... At the first sign of trouble... They resign and run away.

I found this on the Hong Kong police website

Internet Commercial Fraud

Swindlers hide behind the anonymity of the internet to deceive victims by appearing to be a legitimate company to promote their bogus products or services.  Victims end up paying for goods or services that are non-existent, sub-standard or vastly overpriced. 

Such swindles are usually perpetrated by email and often include extravagant claims such as exclusive and profitable investment opportunities, luxurious gifts in return for small purchases, and ‘special’ or ‘time-limited’ offers urging the victims to act fast.


Seems pretty clear to me what Category BlackArrow falls into.

I will file here -> http://www.police.gov.hk/ppp_en/02_er_room/cif.html
I should not be the only one to do this.... Everyone should work together to take these $%I#@ to the cleaners... They give a very bad name to the industry.

Update: 18th of June 2014

1. Batch 1 hasn't shipped.

Reports of a few insiders receiving raspberry pi based X1 miners have surfaced.

2. Batch 2 hasn't shipped.

3. Stated shipping date: June 23rd.

4. Refunds refused.

Customers requesting refunds are being placed in a "refund queue".

5. Prospero customer satisfaction rating: 0%.

Update: 19th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. Most recent shipping date: June 23rd.

5. Odds of shipping en masse around June 23rd: 0

Didnt yall learn from Butterfly Labs?

My eyes glazed over after watching the KnC pre-order unfold last year.  :'(

Update: 20th of June 2014 (delayed)

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. Most recent shipping date: June 23rd.

5. Customers wait for the "weekly update".

Update: 21st of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. No shipping date provided.

5. The weekly update states that June 23rd isn't happening and that shipping will be delayed until "the end of next week", but that's only if the factory isn't too busy doing other things.

Update: 22nd of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. No shipping date provided.

5. Total lost revenue per X3 since February 24th at the promised hash rate of 2Th/s: BTC18.9 / $11,355 USD@Bitstamp.

Did you file a claim at http://www.ic3.gov/complaint/default.aspx (http://www.ic3.gov/complaint/default.aspx) or anywhere else? If so, what kind of response did you receive?

I'm not in the US, besides I'm sure Mulder & Skully are busy with more important duties.

No response yet from my local online scam reporting centre.

Update: 23rd of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. No shipping date provided.

5. Customers hopes of an eventual return from their purchase of hashing power evaporate as the network difficulty approaches 17 billion.

http://www.kiwi.nz/blackarrow/PS300015776549_01.pdf

wow! I thought butterfly labs was bad from what I learned in the past few days but this company takes the cake. Surely nobody who didn't want a bfl miner ordered here did they?

You have a conman Romanian (just learned this by the internet) living in Britain with the company registered in British Virgin Islands supposedly building miners in Hung Kong for mostly the US market off a shitty website through resellers one being a pot smoker from Missouri but moved to Colorado the first of the year when pot was legalized. The only saving grace is that all those who paid by credit cards will have no problem getting their money back. That will put a dent in their operation for sure.

wow! blackarrow, probably written by Alex himself, is stating that Alex Sovu is only a re-seller and the most honest people they know. As honest I guess as Josh first meeting Sonny K who later turns out to be Sonny V. Is there any miner supplier companys that are honest?

Who ? And where in Colorado ?

I'm pretty sure I know the answer.. lol

I personal know that the BL part is true.

"Who ? And where in Colorado ?

I'm pretty sure I know the answer.. lol"

The Bob/Matt guy. I don't know where.

Maybe my oldest son can contact this guy to see if he's the same Alex... http://www.onlylads.com/profile/alex27a/

https://bitcointalk.org/index.php?topic=640010.0

Smoking left-handed cigarettes has about as much relavence to this cluster-fuck as Jack Daniels.

All that matters is that customers get what they pay for, in this case hashing power on or around February 24th 2014.

It's currently June 23rd 2014 and the next difficulty jump is about 17 billion. This is 5.5x greater than on February 24th 2014. BA now owes every X3 customer 11Th/s and every X1 customer 550Gh/s.

BA and it's resellers simply can't deliver. We have been scammed weather they ship our obsolete units or not. It's clear customers won't be receiving any compensation for the lies and broken promises based on BA's refusal to discuss the topic in their updates.

Update: 24th of June 2014

1. Batch 1 hasn't shipped.

Reports of a resellers order of X1s (100Gh/s unit) being received have surfaced.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. No shipping date provided.

5. X1 now obsolete.

Yeah I can concur, utter fraud, they have $2k of my hard earned cash. The DyslexicZombie GB team are as culpable as BA, they took peoples money, gave it to the pot head reseller, and are now apparently employed by same reseller!! Meanwhile everyones refusing refunds even though original GB deal clearly stated "refund up to shipping date".

Well the matter is not going away, and they will find themselves facing legal action soon or later...

Update: 25th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. No shipping date provided.

5. Four months have passed and customers still have nothing.

Contact Collin Reese about this. We need more voices!  OgNasty joined the pack!

Colorado Bureau of Investigation
Computer Crime Investigation
690 Kipling Street, Suite 3000
Denver, Colorado 80215
Phone: 303–239–4292
Fax: 303–239–5788
E-mail: Collin.Reese@cdps.state.co.us

There's also a co-conspirator from St. Louis, and if you wish to pursue this individual contact Robert Muffler.

St. Louis Metropolitan Police Department
High Tech Crimes Unit
Det. Sgt. Robert Muffler
1200 Clark
St. Louis, MO 63103
Phone: 314-444-5441
E-mail: rjmuffler@slmpd.org

I have a full background report on these two, and for their parents.  If you wish to join the pack and pursue legal action PM me.

Update: 26th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Customers requesting refunds are being refused and placed in a "refund queue".

4. No shipping date provided.

5. Wait for it... next week.

Update: 27th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. Black Arrow customer service advises customers that they agreed to be scammed.

Update: 28th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. Over 4 months after the stated product shipping date, design plans for the first X3 prototype are said to be almost complete.

Update: 29th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. Customers left holding an empty bag with the latest network difficulty jump.

Update: 30th of June 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. Bitmain releases the AntMiner S3.

In recent posts on their forum BA adamantly denies that they are a scam and that they have never lied.

The February 24th shipping date was clearly a lie and when you take peoples money based on a lie it's called fraud making this a SCAM.

Update: 1st of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. The long con continues... Customers have now lost BTC19.6 ($12,583 USD@Bitstamp) per X3 in revenue plus, the out-of-pocket cost of an X3 about $5500 USD depending on purchase date.

6. Fraud over $5000.

Hi everyone!
I am sick and tired from that BA!!!   :-[ :-[ :-[

26/11/13 I made an order X-1 but when they have stated to postpone the delivery device in May I immediately canceled the order and demanded a refund!

After long declinations me to agree on their wacky proposals that lasted six weeks, finally on April 25th, I was blessed with a news: "Dear Roman, We have removed your order from shipping queue and placed it on refunds queue." (from my ticket [#JTR-408-33380]: refund)

But... still nothing!!!

Already formed about 4 ticket reminded me - as if they had disappeared!!! FU(KING ALIENS :-[

Who knows, how to make a criminal case on these animals?

Update: 2nd of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. TechnoBit now shipping Minion based miners.

The Minion data sheet wasn't released until the 27th of May, so that's just over 1 month from design to shipping product for TechnoBit.

This is the problem when you pay by BTC, no comeback.

I paid in USD.

Update: 3rd of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. 128 days and counting.

Update: 4th of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. Black Arrow gives the Bitcoin mining world a black eye while generating a fortune in untaxed revenue from their customers ASICs.

They're clearly not planning on shipping until the ASICs cost more in power to run than they generate in BTC. Incompetence of this magnitude is an unreasonable argument at this point as they would be unable to produce an ASIC if that were the case.

I feel bad for you notbatman. I know what it's like to be scammed by a fraud.

Rest assured the scammers will self-destruct. 

Update: 5th of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided.

5. Black Arrow no longer providing weekly update to customers.

No product, no refunds, no communication.



EDIT:

The horse or at least one of his henchmen has spoken stating that they were too busy to provide an update.

Update: 6th of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. No shipping date provided. 

5. Black Arrow continues to drain the life out of its customers by dragging this scam along for as long as possible.

I would ask a refund but i know it's pointless to even ask them

S3 are 3 times cheaper and also more energy efficient, so i'd rather have my money back and buy S3, or just buy bitcoins.

BA is a worthless company, maybe even worse than BFL.


maybe, but that won't get us our money back.

Update: 7th of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. In the latest update shipping of Batch 1 & Batch 2 is stated to be complete by the end of the month.

5. Customers remain sceptical yet hopeful that Black Arrow will actually send something based on their woefully inadequate compensation of 50% more hardware.

While they owe us 550% compensation due to the difficulty increase any such promises to deliver that much would be an obvious lie. We'll see how shipping proceeds and how the title of this thread changes based on this. 50% compensation still deserves some sort of warning however, perhaps "WARNING: Black Arrow Shipped".

Update: 8th of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. Shipping is stated to be complete by the end of the month.

5. "three more weeks".

Update: 9th of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. Shipping is stated to be complete by the end of the month.

5. Black Arrow continues with it's unreasonable delay in delivering product.

6. Promises to match current market prices per Gh/s upon shipping broken.

Customers don't even get what their money would buy from vendors with in hand product? How can they claim they're not a scam company?

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave.

You can create a new topic if you are unsatisfied with this one. If the topic-starter is scamming, post about it in Scam Accusations.

Quote
Here is a link to the Shenzhen Consumer Council provided by a legal firm in Shenzhen.  Complaints can be filed through this agency.

Pages are in Chinese, so you will have to translate them if this is not your language.

http://www.sz315.org/index.php?m=content&c=index&a=lists&catid=10

_______________________________________________________________________________ _

Here is another agency:
China Consumer's Association

http://www.cca.org.cn/english/index.jsp


http://www.consumersinternational.org/our-members/member-directory/China%20Consumers%20Association

e-mail:  cca1984@vip.sohu.net


What I will say is that people at these agencies have been responsive.  It is also the case that BA left up a link to a Hong Kong consumer group on their self moderated thread and forums for quite a while.  When I posted that Shenzhen link it was deleted PDQ, which makes me think they'd rather not have that floating around.

see also this topic:

https://bitcointalk.org/index.php?topic=681965

Update: 10th of July 2014

1. Batch 1 hasn't shipped.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. Shipping is stated to be complete by the end of the month.

5. A "pallet of bricks" is being used to describe the first shipment of a few hundred X1s to a reseller.

Update: 11th of July 2014

1. Batch 1 hasn't shipped.

Re-sellers start receiving their X1s while outstanding direct customers continue to wait for their bricks to be dispatched.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. Shipping is stated to be complete by the end of the month.

5. Obsolete product.

Update: 12th of July 2014

1. Batch 1 hasn't shipped.

Black Arrow vetted re-sellers receiving a few now obsolete X1 units. You guys checked out and now the gods have bestowed upon you the gift of brick.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. Shipping is stated to be complete by the end of the month.

5. The goose is laying bricks.

Update: 13th of July 2014
 
1. Batch 1 hasn't shipped.

Black Arrow vetted re-sellers receiving a few now obsolete X1 units.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. Shipping is stated to be complete by the end of the month.

Looking into my magic crystal ball here I don't see shipment as being complete by the end of the month.

Update: 14th of July 2014
 
1. Batch 1 hasn't shipped.

Black Arrow vetted re-sellers receiving a few now obsolete X1 units.

2. Batch 2 hasn't shipped.

3. Refunds refused.

4. Shipping is stated to be complete by the end of the month.

5. No reports from any direct customers about shipping.

6. No weekly update.

EDIT:

The first report of an X1 shipment to a direct customer has surfaced.

Update: 15th of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- hasn't shipped.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. They may be shipping (obsolete product) but they lied to get our money and that's what makes this a "scam".

Update: 16th of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- hasn't shipped.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. A re-seller implies he's possibly receiving a shipment of X3 units based on the weight.

5. July 6th was the most recent weekly update and it seems even the re-sellers are getting the silent treatment

At least the lies have stopped and shipment of a few obsolete units is oozing out instead.

Update: 17th of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- hasn't shipped.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. Two weeks left in this month and still not an X3 in sight.

5. The X1 continues to ooze out with customer order numbers in the mid-hundreds range reporting in.

Update: 18th of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- hasn't shipped.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. No reports of any X3 units being shipped.

Update: 19th of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- hasn't shipped.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. Some X1 customers have been trying to escape the scam and ROI by suckering somebody into paying $400 for a 80Gh/s unit on ebay.

Update: 20th of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- hasn't shipped.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. Direct customers with very low X1 order numbers are sill awaiting shipment.

Update: 21st of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- hasn't shipped.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. Many of the X1 customers who have received an incomplete and obsolete unit complain that they had requested a refund.

Update: 22st of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- now shipping to re-sellers and a few direct customers.

2. Refunds refused.

3. Shipping is stated to be complete by the end of the month.

4. BTC20 in lost revenue per X3 due to a disingenuous shipping date.

5. 90% devaluation in product due to an unreasonable delay.

Daily updates to this thread are being suspended at this point as both X1s and X3s have started shipping.

Not necessarily disagreeing with you, but this one needs quantifying. Are you talking £/$ value, or effectiveness of each G:Diff. For instance per X1, I imagine you could resell each unit on feebay for ~$100, which is ~1/4 of its R(idiculous)RRP of $415. However, the diff is now 554% higher than it was in mid Feb, when these should have shipped, so they're only 1/6 as effective per GH/s.

Feb 17 2014  -  3,129,573,175
Jul 12 2014  -  17,336,316,979

..at least having worked that out, I can now see where their faulty logic lies in offering an exchange for 6x bare chips per X1. Unfortunately that offer ignores the fact that they simply failed to deliver a working product to the timescale as advertised. Even in delivering a closer-to-useful hash rate, this is not in the form of a finished usable product and involves significant additional cost to the end user, including the extra kw/h's of electricity to obtain the same mining reward has should have been provided if the equipment was delivered on schedule.

Black Arrow Software and their English owner Alex(?), you've let us down in your management of this fiasco.

At the end of February two X1 units (200Gh/s) mined ~$30 USD a day. Today two X3 sub-units (2Th/s) will mine ~$30 USD a day.

That's where I get 90% devaluation as two X1s cost about $600 and an X3 cost about $6000.

Update: 28th of July 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- A single sub-unit has shipped to a re-seller.

2. Refunds refused.

3. The end of July is at hand and only a few X1s have shipped.

Update: 1st of August 2014
 
1. Batch 1 & 2 shipping:

   X1 -- now shipping to re-sellers and a few direct customers.
   X3 -- now shipping to re-sellers and a few direct customers.

2. Refunds are said to be issued after shipping is complete.

Update: 6th of August 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete.
   X3 - not complete.

2. Refunds refused.

3. After a month of so-called shipping X3 customer #1x says he's still waiting.

Update: 11th of August 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete.
   X3 - not complete.

2. Refunds refused.

3. BA claims up to 8% of X3s shipped.

Update: 13th of August 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete.
   X3 - not complete.

2. Refunds refused.

3. Customers who requested refunds report receiving shipment tracking info for their orders while customers who didn't request a refund continue to get nothing.

What a scumbag scam company this is.

i trust everyone knows that the SOVU guy is a convicted felon, right, currently under probation?

http://portal.just.ro/300/SitePages/Dosar.aspx?id_dosar=30000000000012214&id_inst=300

The Google translate in Chrome works really smoothly. I can't tell that it wasn't written in english!

The owner of BFL is also a convicted criminal on probation. Just recently the Judge decided that taking pre-orders was a violation of his probation and extended the term. :(

Update: 26th of August 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete.
   X3 - not complete.

2. Refunds refused.

3. After 6 months of excuses customers are still waiting.

These guys are refusing to refund or deliver; this is fraud over $5000.

Update: 30th of August 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete (BA claims 40% shipped).
   X3 - not complete (BA claims 8% shipped).

2. Refunds refused.

3. BA has deleted the entire REFUNDS thread on eCoin Talk.

Update: 3rd of September 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete (BA claims 40% shipped).
   X3 - not shipping (BA claims 8% were shipped).

2. Refunds refused.

3. After a user on eCoin Talk claimed (with photos) that his X3 exploded and caught fire BA has announced they've stopped shipping the X3.

2 users have now claimed their units started on fire.  numerous people have reported bulging capacitors, one has a melted down board.

This was deleted by bobsag3 earlier today

You have just been sent a personal message by Bitcoin Forum on Bitcoin Forum.

IMPORTANT: Remember, this is just a notification. Please do not reply to this email.

The message they sent you was:

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave.

You can create a new topic if you are unsatisfied with this one. If the topic-starter is scamming, post about it in Scam Accusations.

Quote
Quote from: Craige288 on Today at 11:15:20 AM
Sorry... Not really for you lot but I need to get this out....  Good luck with your decision though, hope it works out.

I think it's time to turn the table.  No more sitting and waiting, listening to their lies after lies!  We need to start joining and taking action to combat this situation and get the return we deserve.  We've been lied to... We have proof...

I have a mate who's an Australian Federal Police Officer and he needs to know how many others there are that have been ripped off.  He has the ability to perform international inquiries regarding Alexandru Sovu and can influence the authorities in China. http://www.afp.gov.au/media-centre/publications/platypus/previous-editions/2000/march-2000/china.aspx

I for one am liking the fact that we can influence the Ministry of Public Security and bring BA to their attention.

If you would like to be noted in the investigation and hopefully either obtain your money back or at the very least see Alexandru Sovu come to justice then please click here :- http://members.iinet.net.au/~craige/BA_Customers/BA.html (http://members.iinet.net.au/~craige/BA_Customers/BA.html).

That is all I need for now to create the list he needs.  Sorry for the rough web page but I wanted it up quickly.  I will create a database from the submissions and forward to the AFP.

I will obviously report any news at hand, directly to this thread.

Please spread the word so we get maximum exposure and build an understanding of exactly how much money has been fraudulently obtained by BA!

I wonder if XBtec would sell us the email list of BA customers?  If you are in contact with them or have influence then it would be nice to know and hopefully obtain the list.

EDIT : This also applies to customers that have already received their equipment.  It is late, not to original specs and now we find... dangerous.  You have been sent nothing compared to the amount you paid.  Please join the wagon, you have nothing to lose!


+1 for doing this. OP please do not delete. People who received chips for compensation when it was with the threat of no refund should still be able to join any legal actions against BA.

Nothing happens when I click Send. Could be that an extension is interfering with it?

Click the refresh icon before hitting send. Also, you could try using another browser. I used Firefox.

bobsag3 is also a scamming piece of shit

Update: 8th of September 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete (BA claims 40% shipped).
   X3 - not shipping (BA claims 8% were shipped).

2. Refunds refused.

3. The miners are so late they're now obsolete garbage.

4. The miners are a fire hazard.

5. No statement on when the X3 will be fixed and start shipping again if ever.

“We are still running tests to see if there is anything with the board and we went to the CE certification team to examine it as well.”

They have a Chinese Export certification team? I didn't realize they were so organized!

Update: 15th of September 2014
 
1. Batch 1 & 2 shipping:

   X1 - not complete (BA claims 40% shipped).
   X3 - not shipping (BA claims 8% were shipped).

2. Refunds refused.

3. Most customers are still waiting with no end in sight, some as long as a year.

Update: 1st October 2014
 
1. Batch 1 & 2 shipping:

   X1 - not shipping (BA claims 40% were shipped).
   X3 - not shipping (BA claims 8% were shipped).

2. Refunds refused.

3. SCAM.

It gets even better.

Now they're trying to embezzle customer bitcoin payments by pretending that they've been stolen from:

https://bitcointalk.org/index.php?topic=800660.0

Update: 20th October 2014
 
1. Promised delivery date: 24th February 2014.

2. Batch 1 & 2 shipping:

   X1 - not shipping (BA claims 40% were shipped).
   X3 - not shipping (BA claims 8% were shipped).

3. Refunds refused.

4. Scam company run by a convicted criminal.

Feels like I dodged a bullet not dealing with these guys. Actually placed an order, but their customer service was so fucked up, they didn't get back to me when I was trying to resolve a payment amount issue.

Me: "Hey, sorry about that order snafu a couple days ago. With the current price of Bitcoin, what should I send you to finalize order #xxxx"
BA Support: "..."
Me: "Hullo ? Trying to pay for this order ? What is the updated amount I should pay ?"
BA Support: "Pay invoice amount"
Me: "... but price of Bitcoin has shifted enough in the last few days that it would be in both our best interests to recalculate the payment due"
BA Support: "..."
Me: "Please cancel my order on the count of not being able to resolve this payment issue"
BA Support: "Order #xxxx cancelled."

I also had an issue back in November when I ordered, I should have taken that as big red flag. :(

Who did you end up ordering from?

BitFury and Bitmain ;)

You're the winner here!

They certainly have a BS export certification team!

Got my refund months ago during the first delay announcement...BA are quick on becoming one of the most hated manufacturers in the industry just short of BFL and we all know what happened to them. RIP BA you filthy gypsies  8)

Pictures of the fake CE logo.

https://bitcointalk.org/index.php?topic=830693.msg9292429#msg9292429

That looks like a real CE logo to me. Here's the previous fake one:

https://i.imgur.com/sH2AGaM.jpg
https://i.imgur.com/37n1hen.jpg

The top image in that linked post is of the real CE the bottom is the fake. Same PSU as the ones in your images.

Oh, I see. I didn't scroll down to see the second picture in your link.

The accurate logo doesn't necessarily mean that it's been legitimately certified however, they might have just updated their printing plate.

i didnt know black arrow is still alive.

Update: 27th October 2014
 
1. Promised delivery date: 24th February 2014.

2. Batch 1 & 2 shipping:

   X1 - not shipping (BA claims 40% were shipped).
   X3 - not shipping (BA claims 8% were shipped).

3. Refunds refused.

4. This company is a scam, a fake, a fraud. Whoever it is that stamps the piece of paper that makes Black Arrow a company needs to grab the one with the red ink labelled denied.

They need to be sued badly.

Update: 1st November 2014
 
1. Promised delivery date: 24th February 2014.

2. Batch 1 & 2 shipping:

   X1 - not shipping (BA claims 40% were shipped).
   X3 - not shipping (BA claims 8% were shipped).

3. Refunds refused.

4. What a shitty company.

Anyone even have proof they received their shipment?  I think not, they need to be sued along with BF and KNC.

Update: 17th of November 2014.
 
1. Promised delivery date: 24th February 2014.

2. Batch 1 & 2 shipping:

   X1 - not shipping (BA claims 40% were shipped).
   X3 - not shipping (BA claims 8% were shipped).

3. Refunds refused.

4. Some customers have reported receiving their units within the last few weeks now that the problem with the exploding capacitors has been resolved. Unfortunately the majority of these customers say their now obsolete and practically worthless units have all burst into flames. BA has responded by halting production and shipping.

What piss poor fucking performance...shame on you BA you scum bags

Still nothing wtf BA!

They're criminals, this is straight up theft.

They've delivered junk you can't even run and are trying to get people to fork over money to return components that were defective when shipped. 

That ^^^^ is against all common sense and is even against their own  TOS.    And they're doing it anyway.

These people are total crooks.

Update: 29th November 2014
 
1. Promised delivery date: 24th of February 2014.

2. Batch 1 & 2 shipping:

   X1 - not shipping (BA claims 40% were shipped).
   X3 - not shipping (BA claims 8% were shipped).

3. Refunds refused.

4. No word of any customers receiving miners since the last round of shipments went up in smoke earlier this month.

5. The folks at Black Arrow are liars, thieves, con-artists, fraudsters and scammers who will mail anybody that complains a fucking bomb.

great... another BFL type company?

i disliked all the companies with that pre-order bs..

Are they getting sued yet just like BFL?

Update: 02 December 2014
 
1. Promised delivery date: 24th of February 2014.

2. Batch 1 & 2 shipping:

   X1 - not shipping (BA claims 40% were shipped).
   X3 - not shipping (BA claims 8% were shipped).

3. Refunds refused.

4. Still waiting for my miner or a refund, 9 months and counting...

Dear @@%@#$%

We do understand that situation may seem grim due to the delays that have happened, however the terms and conditions that you have agreed and signed when you purchased your order, have the necessary factors presented that has capacity and legal purpose. Everything was presented prior to you placing and purchasing your order.

Termination
11.1 We reserve the right to terminate and rescind an approved order, or the entire Sales Agreement, immediately in the event the Purchaser breaches the Sales Agreement and fails to rectify such breach within fifteen (15) calendar days from Our written notification to the Purchaser of the breach. Such notice shall not affect Our right to claim damages or any other economic compensation due to the Purchaser’s breach. Further, We reserve the right to immediately terminate and rescind an approved order, or the entire Sales Agreement, in the event that the Purchaser: (i) no longer conducts any of its business activities, (ii) suspends its payments, (iii) enters into liquidation or initiates reorganization, (iv) initiates negotiations with creditors on composition or (v) for any other reason may reasonably be deemed as insolvent.

11.2 Termination and rescission under this section shall not under any circumstances give rise to any obligation for Us to pay compensation to the Purchaser, and does not restrict Our possibility to claim damages or other economic compensation due to the event which justified Us to terminate the order or the Agreement.

11.3 The Purchaser understands and agrees that we will use his payment in order to purchase the necessary materials or pay workmanship required to fulfill his pre-order which will be non-refundable if cancelled. For this reason, the purchaser hereby gives us the right and agrees with our decision to decline any requests from him or third parties to cancel his pre-order.

Where the payment was made, is not the one the puts you and us on legal grounds, it is you agreeing to the terms and conditions BA has presented, prior to you purchasing your order.

The terms and conditions that was presented prior to you purchase, has the mutuality of obligation (consisting of offers and acceptance), we clearly defined the terms and considerations. If the said necessary factors or capacity and legal purpose had been lacking, don't you think we would still be here answering to your tickets? BA has presented and had clearly explained the causes of delay. Official emails, website news and updates, and even through our ticketing system, we have presented the issues, concerns and even accepted open opinions for help. Clearly BA has the right to prove to you that as a company we do exist and trying to resolve the problems that had been.

BA also acknowledges the right of its customers to air in written and in any form their dismay for the delay of their orders and services, however, customers should also be reminded that whatever a customer may say or do can also be taken against them and be pressed as Libel. We can take the verbal and written battery, but we also know where the line is, between us as a company and with our obligations to our customers. There is no proof that BA is a scam as we have proofs of delivery of customer's order and services, and yes, despite the presented circumstances, we gained loyal customers. We have proofs of contracts with our internal and external partners and reports of what and why there is a cause of necessary delays. All was well explained written and even verbal to all of the affected parties, and that includes our customers.

Mining equipment was never done to produce large amounts of Fiat or profit, but as a tool for Bitcoin enthusiasts, the device still serves it's purpose and can miner bitcoins, that is it's original purpose.

Also before purchasing any equipment/service, you must get familiar with product/service you are investing to, as we do not sell out of the shelf products. The purchase is classified as investment into development of new products. As any investment it involves risk.

However, if you experienced issues with our products we still provide RMA. Unfortunately development of miners are complex process and things not always go as planned, which we apologize for from our side. However we do not refuse to deliver product, or repair it as per agreement during purchase.

Unfortunately the Bitcoin mining market demand is very low and we have no hope of selling your machine to someone else. We see no other choice but to decline your refund as per clause 11.3 of our terms and conditions and honor your order as placed. We are sorry for any inconvenience this might have caused you.

As per Management, we cannot afford to send refunds as we've spent all money to purchase parts required to build the miners. If we cancel your order we have nothing to do with the cases, power supplies and other goods that have been manufactured just for your order.

We can only offer 50% compensation for the original hashing power purchased in hardware as previously offered and stated on our website; without going into bankruptcy and rendering our customers unable to receive products or compensation. Unfortunately we are unable to provide FIAT refunds.

Also, we can offer to ship you ASIC CHIPS instead and we can dispatch them immediately.
We exchange base on your order, 120 ASICs per 1 Prospero X3 or 7 ASICs per 1 Prospero X1.
We exchange 1 ASIC chip for each $45 you paid for the Cloud Hashing service.
Note that should you choose this option you are forfeiting the compensation previously announced.

Understanding your dismay due to the various causes of delay, but your refusal to receive your order will either lead to the destruction of your goods, or we might accept it as gift to us and send it to other customer. In any case, we will NOT issue you with any refund and our contract will be deemed as fulfilled. Please note, that we will refuse DHL to return your package. Should you choose to let DHL destroy it, that is your option; it is your merchandise, you can do whatever you want with it (as long it is for legal purposes only). If you want to give it to us as a gift, please let us know and we'll inform DHL to deliver to another customer. Warning: If you choose to take no action and your package will stay with DHL until they will destroy it.

However, should you wish to wait out, since we are now testing new hashboards in which we believe that we have solved the problem. As soon as tests are conclusive, we will resume immediately our assembly and dispatch process. Again we are deeply sorry for the inconvenience.

We would like to also introduce and offer our partner's hosting service in China. Our partner charges US$90/month for 1Thash of hosting and we can ship your machine directly to them. At the moment the contract is not available but we can send it to you as soon as we have it.

With the various options that we can offer, Kindly let us know what you prefer so we can proceed immediately, thank you.


Regards,
Black Arrow Team

Please note that all our sales, services and communications are subject to our terms and conditions and your reply to this email will be considered an agreement to our terms and conditions from this webpage: http://www.blackarrowsoftware.com/store/legal.html

Update: 06 December 2014
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused. (BA claims 8% of X3 customers were shipped units.)

3. Refunds: refused.

4. Scam.

Wow thats fuken terrible.

Oh wait, I know who can be just as bad.. ermm BFL. And that shit show is still not getting what he deserves.

Update: 13 December 2014
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused. (BA claims 8% of X3 customers were shipped units.)

3. Refunds: refused.

4. May these scumbags rot in hell this holiday season!

Is anyone organizing legal action against these guys?

no one really is and they are cutting their losses.

this is exactly what BA wanted.

But I am taking different action. I sent some really bad people on a manhunt. Then we will see who is ready to issue refunds.

Just got this email,

Who ever got scammed, contact these people. They are looking into this theft.

Dear Sir/Madam,
 
I am writing to you as your name and contact details have been passed to Thames Valley Police who are looking into a number of complaints that have been lodged with the National Fraud Intelligence Bureau in the UK in relation to a company called Black Arrow.
 
I should say at the outset that there are a number of ways this matter could proceed. If it is decided that there appears to be sufficient evidence to warrant a criminal investigation then Thames Valley Police will take the matter forward though ultimately it will fall to the Crown Prosecution Service  to determine whether charges should be laid.  If Thames Valley Police consider there is insufficient evidence to investigate this as a potential criminal offence or the CPS fail to authorize criminal charges then you may wish to deal with any losses you feel you have suffered through the civil courts. Thames Valley Police will advise you in due course of the outcome of the enquiries it is currently undertaking.
 
In order for me to consider the matter further I should be grateful if you would let me have a response to the following:
 
1.       What was your understanding of the terms and conditions of the product you were purchasing from Black Arrow?

2.       Do you have a copy of these terms and conditions? If so, please scan and forward these to me.

3.       In simple terms, how did you intend using the product you purchased from Black Arrow?

 
I look forward to hearing from you,
 
Regards,
 
Mark
 
Mark Bennett | Civilian Investigator | Force CID Reading  | Thames Valley Police,
Castle Street, Reading RG1 7TH|  Int - 7516101|  Ext -01189 536101

Be sure to mention that they promised price matching and compensation in line with market value at the time of shipping. You can find blackarrow saying these things on the forum

I think it's important to put in perspective how insanely criminal these people are.

Right now, if you're unhappy about how they've fucked you and say anything to them, they threaten to sue you for defamation.

I think this says it all, they are laughing in our faces....  :-* :-* :-*

http://s15.postimg.org/s963pmr4b/Blackarrow1.png
http://s15.postimg.org/ff81wador/Blackarrow2.png
http://s15.postimg.org/bk4ntpuiz/Blackarrow3.png

Update: 21 December 2014
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused. (BA claims 8% of X3 customers were shipped units.)

3. Refunds: refused.

4. It's 2015 "next week".

Update: 26 December 2014
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused. (BA claims 8% of X3 customers were shipped units.)

3. Refunds: refused.

The Rent-Some-Minions is a real special animal here, they're starting and stopping customers at weird times, refusing to disclose the effective dates of "contracts", and making all kinds of completely unverifiable claims about uptime.

All while there is exactly 0 reason to believe they've done anything other than market buy GH/s on cex.io with the bitcoin payments of their customers, now that GH/s on cex is profoundly lower than what customers originally paid for their hardware.

Lol that wouldn't surprise me. They only start doing things after everyone else is cheaper than them, so they're still making money off of you buy buying the GH/s themselves for cheaper and keeping the higher amount you paid for themselves.
Classic Black Arrow bullshit.

I got a tracking update expected to arrive tomorrow so we'll see if it even works on arrival lol....

I'm still dumbfounded as to how BA can openly commit multiple indictable offences against hundreds of people for what's likely well over $100mm. I paid well over a year ago and I have received absolutely nothing at all.

I'm very sorry for these issues, but it does bring to light the same BFL scam issues...

Do not pay for promises.  Do not pay for R&D.  Pay for products that are actually on the shelf only and you won't run into this problem.

Update: 01 January 2015
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused.

3. Refunds: refused.

4. Where's my money?

I hate being a stupid loser.

Update: 05 January 2015
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused.

3. Refunds: refused.

4. Where the fuck is my hardware?

5. Where the fuck is my money?

Update: 10 January 2015
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused.

3. Refunds: refused.

4. Now into its 3rd calender year this scam has no end in sight.

Update: 20 January 2015
 
1. Promised shipping date: 24 February 2014.

2. Shipping: refused.

3. Refunds: refused.

4. Black Arrow "claims" that if customers contact them they can have their $5000 2Th/s@1W/Gh X3 miner shipped.

5. No comment on what X1 customers get.

6. Current bidding price on an X3:
https://i.imgur.com/x2pi2mZ.png

7. This is not cool.

I have yet to receive my X3 unit and they told me to sign the hosting contract yesterday. Their replies came 50 days after the last one in DEC 2014. Really bad.

Got my rigs but none of them are in 100% working order, got some burnt boards likely because they ran them  bitches for a year before shipping them out, dead power supply, etc. 

Looks like this is the end, BA claims they've manufactured all the miners. After being lied to for a year I get absolutely nothing for my $5k except a promise to ship a completely worthless miner but only if I contact them.

What a bunch of fucking scumbags!

almost all this industry is full of scambags

I'm pretty convinced that they just bought GH/s on cex.io with customer funds for the units their "partner" is supposedly hosting and their Rent-Some-Minions. Unless somebody has experienced otherwise, it just seems like way too much of a coincidence that they went completely dark and ceased all payout almost exactly the moment cex.io announced that they were suspending their cloud mining operations.

It also explains why they insist on ghash.io when the original purchase stated that a Black Arrow pool would be available as well as all public pools, yet from the supposed location of their farm f2pool is the large pool that wound have the best connectivity.

have you called them?

Every name in the book.

so their site is offline

https://i.imgur.com/P18vWVs.jpg

There has never been a way to call them. There are bogus numbers listed on the website. When I tried to private message user blackarrow asking how to get in touch with them by phone, I got brutally trolled, threatened, and harassed.

Current date: 20 February 2015
 
Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Shipping: order not shipped.

Refund: refused.

The website is on and off, it's pretty annoying.

no hopefully it stays offline for good

These pieces of shit are now launching some bitcoin storage device.

People should know that this company is run by Alex Sovu, who reportedly fled Romania to avoid prosecution for credit card fraud, along with another member of the management team CRISTINA IXARI.

See this thread for a list of documents:  https://bitcointalk.org/index.php?topic=716310.msg8090697

This guy also apparently ran/runs an operation that built/builds credit card skimmers, which are used to steal credit card information www.cardreaderfactory.com

If that is not enough to convince people not to trust them with the security of their bitcoin, this bunch of lunatics also claimed to have had a ton of BTC stolen from them.

Their last product launch was also a total disaster, so it's not like they are technically proficient either to the point of trusting them with your money.

Do not make the mistake of buying anything from these people, certainly not a device that stores your coin or interfaces with your computer.  Their past history is one of utter criminality and they know well how to steal information for fraudulent purposes.  They will take you too, given the opportunity.  

These people are fraudsters and an utter blight on the bitcoin community, showing how the worst of the worst comes in to scam in this new field.  Get your stuff somewhere else for your own protection.

I have to say I will never purchase any high value item with bitcoins without an escrow service.

I've had a batch of my comments deleted from Black Arrows heavily censored thread, so I'm just going to repeat my warning here for posterity regarding their black arrow ewallet and their past scammy behaviour:
"As a past Black Arrow Victim I would have to warn everyone to tread carefully or stay away. Your ethics, customer service victim support, and engineering ability are totally below any acceptable standard in the modern world."

PoS is not even worth it and continues to take a bit hit to my wallet and can't even resell it for a fraction of the cost.

Current date: 06 July 2015
 
Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Shipping: order not shipped.

Refund: refused.

Current date: 11 July 2015
 
Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Cost: $5000 USD.

Shipping: order not shipped.

Refund: refused.

Value of mining revenue stolen: Approximately $15,000 USD.
 
The look on Alex, Dan & Christiana's face before they're executed for perpetrating a multi-million dollar fraud: priceless.

If only we could see it.   ;D

The consumer council and the HK police have been poking them with a sharp stick recently. With a bit of luck maybe we can see some refunds or at least some charges laid against these crooks.

scammers will always get whats coming to them eventually...to be honest a stint in HK prison for fraud is probably like a stay at the hilton compared to prisons in Russia/USA. I think that would be the best outcome for them. If not they WILL piss off/con the wrong investors one day and then the story will read:

And THAT was the END of the scamming Romanian pieces of shit. And nobody ever came looking for them. And nobody ever missed them.

BA fucked themselves far more than their customers in the long run, because all we lost was some money, but these folks got a big windfall one-shot, but screwed themselves out of the life they could've had as a reputable respected company achieving great success. Now they have no personal incentive to achieve anything meaningful that will actually make themselves happy, and eventually the scammed money will run out, and they'll be back to square one having to do something even more fucked up to rake in more money. Whereas being an honest good actor could've potentially given them the kind of happy productive lives that the majority of their scammed customers probably have, despite having been fleeced.

Aside from Black Arrow, anyone know any updates on scammer Butterfly Labs?

tldr FTC ate most of their money, they could never make anything again without money and with delays, they let everyone go and liquidated to pay off the few people they could.

Current date: 04 October 2015
 
Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Status: order not shipped.

Refund: refused.

yeah, same here.

well except i ordered in december i think.

i am not sure if they planned to scam from the start, or if they just had horrible management that led to their failure, and then they just failed to refund people, but either way, a lot of people were scammed for a lot of money.

I should add that BA did send me an e-mail in May (2015) stating that my order was ready for delivery a few days after I contacted the HK Consumer Counsel and had them request a refund on my behalf. The CC sent BA a response but it's now mid October and still haven't received anything. The miners are obsolete garbage now, I want my money back and if they insist on delivering hardware I want $5k worth. i.e two Bitmain S7s or equivalent in current Bitfury hardware.

This was most certainly a planned scam from the very start, these guys have a history of online scams back in Romania. Alex (BA CEO) has been convicted of credit card fraud as part of a network of fraudsters and fled to the UK.

Current date: 01 January 2016.

Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Status: order not shipped.

Refund: refused.

Update:

Black Arrow is current offering compensation to their customers for being lied to and stolen from in the form could mining. Customers are required to send more money to receive this offer.

Fuck these Romanians and their scam company!

Current date: 03 March 2016

Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Status: order not shipped.

Refund: refused.

Still waiting for my miner and/or a refund.

Quoting to see if this fuckin' prick Alex still has his delete post bot active.

I recently posted some comments to the BA main thread regarding the HK police investigation and they got deleted but I think he's doing it manually now.

It's not surprising that the HK police were unable to do anything as the only parts of the company that were in HK was a P.O. box and an HSBC bank account. The Reading police in the UK were also unable/unwilling to do anything.

This company lied to get my money and kept it without delivering any product, Alexandru Ion SOVU and his company(s) are thieves.

Here's some dox for anybody who's interested:

https://i.imgur.com/3BVYK6B.png

Get used with that and stop whining like a child. you want "freedom", you want shit Bitcoin freedom, no regulation for miners, no regulation for exchangers, no regulation for anything but you don't want to accept that this freedom is coming with other side too, a lot of scams.  ::)

You only want to earn without having any risk. ok. keep dreaming.

When something bad is happening after you have used a non regulated financial company, you are going...WHERE? to police? To a gov institution? Why? You want no regulation for Bitcoin, no laws, right? Then shut up and swallow your tears. That's it ! Accept that you lost and learn something from this.

Oh fuck off, I ordered thousands of dollars in computer equipment and got robbed. It was 100% legit on my end and I paid in USD, of course I'm going to file a theft/fraud report with the police.

Also BA isn't a "non regulated financial company" they're a computer and electronics hardware manufacturing company that decided to fuck all their customers.

exactly...some company doesn't deliver their products and you expect him to swallow it?!? LOL what fucked up unregulated btc world are you living in...last time I checked all the exchanges, btc developers and the majority of the community couldn't bend over fast enough to let themselves get fucked in the ass by the regulators...mayax you are a dinosaur buddy

notbatman, don't give up, keep on trying and you will get these cunts in the end. they are too stupid to keep a low profile.

Current date: 01 April 2016

Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Status: order not shipped.

Refund: refused.

These guys stole a lot of money from me. :(

make a chargeback !  ;D ;D

Can't, bank transfer to an HSBC in HK via swift. Daniel ANDRONIC (BA CFO) and Alex SOVU (BA CEO) closed their account (#015-784242-838) when the very first delay was announced.

More dox for anybody who's interested:

https://i.imgur.com/MmyG6X6.jpg

don't buy with Bitcoin if you cannot chargeback  ;D
this is a jungle and it seems the ones who are using BTC want that. Do not complain! You want a world without rules. :)

I ordered computer hardware, paid with USD and got told to fuck off when it came time to deliver. Your comment makes no fucking sense.

you will not get any money back if you are whining on forums. it's your fault that you didn't make due dilligence before making the purchase.

take it as a lesson and move your ass forward.

That's bullshit, I was diligent in seeing that it was an actual company and that they could produce mining hardware. They had in-hand miners for sale on their website made with Bitfury chips. I checked to see if people got the product they ordered and that it worked ok and sure enough they were delivering miners.

I was new to Bitcoin at the time and got fucking blindsided by their ponzi scheme. I wasn't a member of BCT at the time and had no clue the whole Bitcoin ecosystem was saturated with scumbags and pieces of shit. I thought I was just ordering computer hardware online like I've done many times in the past. In fact I had just made a successful per-order of a LED 120Hz projector from HK a few months earlier.

Hey, notbatman, your first clue should've been when they proclaimed being halfway around the world from you.  :P :P :P

The distance between me and my money has become, vast.

"Total time logged in: 100 days, 13 hours and 35 minutes."

<humor at your expense, bud>  :P :P :P

Alex Sovu: Honey, look at this. Can you believe all them folks believing the Earth's flat? Hey, let's pre-sell them make-believe hardware. We'll get rich especially if we get Christians and those believing in Greys to pre-order. Hey, what are the odds of us finding a druggie in Missouri pining for Colorado acting as our liaison?

Sometimes I make-believe I purchased video cards instead of ASICs and the retailer delivered in less than a week and I mined a whole lot of coins and I played a lot of video games and I made a lot of money.



Then the reality of being robbed of my hard earned money hits home.

Touché!

UPDATE!

Current date: 14 June 2016

Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Status: order not shipped.

Refund: refused.

You're not the one that's been robbed of all their money OK, so just shut the fuck up. This fucking company is still in business and they're going pull another massive scam if people aren't aware.

because he wanted to become reach as miner shit when almost everything related to BTC is fishy and most likely a scam  ;D ;D ;D

But he did due diligence as he said in a previous post :)))

My Black Arrow Prospero still has not arrived! Where is my money?

UPDATE!

Current date: 09 October 2016

Order date: 25 November 2013.

Promised shipping date: 24 February 2014.

Status: order not shipped.

Refund: refused.




https://i.imgur.com/LM9w0Ra.jpg

https://i.imgur.com/xOjByhJ.png

https://i.imgur.com/nC0fV7k.png

It's been 1205 days now since I paid over $5k for a bitcoin miner and had my money stolen. I would have mined over 30 BTC if I had received my order.

These FIAT luvin assholes have scammed trillions over the last 200+ years. WTF makes you think that they or anyone will give a flying fuck about your chump's change ?

Somebody who might consider doing business with this fucking company maybe?

Hey notbatman

I've been watching this forum for a "loooong" time.
I feel your pain. Spent $12k on an order.
Did my due diligence, did a lot of background work and checks.
At the time, was researching every avenue and updates from the so called "guru's and geeks" and feedback in all its forms
At the end of the day, when the company failed to deliver the first time, the red flags went up and my gut feel was that this was going to land up being a BIG SCAM.
So here we are, nearly 4 years down the line. His risk high reward.

Things are much different today and surely there must be a bunch of us out there who got ripped and put some collective heads together and get our money back.
Either way, don't have much faith at the moment.
Any ideas that aren't going to cost me anymore of my hard earned cash, happy to consider


ORDER - PROSPERO - X3

Current date: 28th June 2017

Order date: 12th October 2013.

Promised shipping date: February 2014.

Status: order not shipped.

We're pretty much screwed it seems, the Consumer Council is powerless to do anything, the HK police are tied up with red tape and the Reading police don't want to or can't do anything. I'd really like to know why these Gypsies are allowed to remain in the commonwealth and run their fucking scams and not be put on the first boat back to Romania?

I easily put in hundreds of hours investigation the Black Arrow scam, with BA deleting all my posts on its self-moderated thread. My bucket list consist of fucking a Romanian in the ass, and if it's not Alex Sovu, I have my eye on Vlad.  :o :o :o

*Sigh*, I just glossed over your posts back in `13. I chalked you up to just another online crackpot and skimmed through your post on Alex without actually reading them, I wasn't a BCT member at the time. I was satisfied customers were getting working BA Bitfury rigs based on the posts here and went ahead and ordered the Prosperero X3 ignoring the little red flags you were leaving. Hashfast, Butterfly Labs and AMT were also on my short list, I was however becoming extremely suspicious of BFL and their motivations at the time.

The 25 BTC I would have mined is now worth $85k.   :'(

I did not agree to this, I was tricked and misled into believing that I was buying computer hardware. They've kept my money without delivering any product or producing a refund.

https://i.imgur.com/p2ti08J.jpg