Title: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: zackprince on August 05, 2014, 07:58:12 PM
Hey guys, as you probably know there have been several complaints about withdrawal delays on Cryptsy in all types of denominations.
As of now i am trying to withdraw 7500ANC, and for the last couple days the withdrawal is "pending" i already confirmed the email links.
I opened up a ticket:
At first they asked me to confirm my security question. I promptly did so.
Then they asked me to set up 2 Factor Authentication. I politely declined.
Now they refuse to reply with any meaningfull reason as to why my funds are delayed.
I wonder what other peoples experience is with this kind of incompetence? How should i proceed so to most quickly recover my funds?
Update: All coins have been successfully withdrawn.
Update: I spoke to soon. The last 600 coins are stuck in limbo. There have been no confirmations for 24hours. Why wont the transaction get wrapped into a block? The fee was certainly large enough.
As of now i am trying to withdraw 7500ANC, and for the last couple days the withdrawal is "pending" i already confirmed the email links.
I opened up a ticket:
At first they asked me to confirm my security question. I promptly did so.
Then they asked me to set up 2 Factor Authentication. I politely declined.
Now they refuse to reply with any meaningfull reason as to why my funds are delayed.
I wonder what other peoples experience is with this kind of incompetence? How should i proceed so to most quickly recover my funds?
Update: All coins have been successfully withdrawn.
Update: I spoke to soon. The last 600 coins are stuck in limbo. There have been no confirmations for 24hours. Why wont the transaction get wrapped into a block? The fee was certainly large enough.
Title: Re: Cryptsy Withdrawal Delays!
Post by: breakbeater on August 05, 2014, 08:08:38 PM
Well, in my case 3 months have passed, and no f#$%$ reply, no answer, no coins. I wish you good luck !
Title: Re: Cryptsy Withdrawal Delays!
Post by: zackprince on August 05, 2014, 08:17:08 PM
This is absurd, nobody should have to tolerate this inconvenience without some explanation.
Title: Re: Cryptsy Withdrawal Delays!
Post by: zackprince on August 05, 2014, 08:26:20 PM
You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.
The one issue I did have with a non transaction relation event was resolved quickly by their customer service.
~BCX~
https://bitcointalk.org/index.php?topic=227287.msg5610837#msg5610837
https://bitcointalk.org/index.php?topic=227287.msg5662157#msg5662157
https://bitcointalk.org/index.php?topic=227287.msg5685187#msg5685187
at least three other people have reported this issue with cryptsy
Title: Re: Cryptsy Withdrawal Delays!
Post by: BrewCrewFan on August 05, 2014, 08:54:02 PM
You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.
The one issue I did have with a non transaction relation event was resolved quickly by their customer service.
~BCX~
As many have said ( including myself ) to you over the months is your the exception and not the norm. Many many many people have had issues with the exchange, waiting days or even weeks at times for coins to get withdrawn or deposited.
Nice thing is now, they dont have the market cornered so there are other options to trade coins at. That is what I do now. Too many "delays" in deposits when there just happens to be a pump going on... not sure if that has changed, but I doubt it has. Making users aware of "issues" that could happen .... I see nothing wrong with that at all.
Title: Re: Cryptsy Withdrawal Delays!
Post by: abstraktalias on August 05, 2014, 09:59:50 PM
This is absurd, nobody should have to tolerate this inconvenience without some explanation.
There are always withdrawal issues with Cryptsy. I've requested withdrawals on countless occasions before where they only sent 1% to 10% of my request. No explanation, no apology, nothing.
Basically BigVern can suck a big dick as far as I'm concerned. Fuck that guy.
Title: Re: Cryptsy Withdrawal Delays!
Post by: mr_random on August 05, 2014, 10:10:44 PM
You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.
The one issue I did have with a non transaction relation event was resolved quickly by their customer service.
~BCX~
As many have said ( including myself ) to you over the months is your the exception and not the norm. Many many many people have had issues with the exchange, waiting days or even weeks at times for coins to get withdrawn or deposited.
Nice thing is now, they dont have the market cornered so there are other options to trade coins at. That is what I do now. Too many "delays" in deposits when there just happens to be a pump going on... not sure if that has changed, but I doubt it has. Making users aware of "issues" that could happen .... I see nothing wrong with that at all.
I've had issues on there too. I'm not some sock puppet account, I've been around here for a while.
However I can say every issue I've ever had on there was always resolved. The longest taking 3 days.
Title: Re: Cryptsy Withdrawal Delays!
Post by: BitJohn on August 06, 2014, 12:20:44 AM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
Title: Re: Cryptsy Withdrawal Delays!
Post by: CryptsyJim on August 06, 2014, 01:46:36 AM
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Title: Re: Cryptsy Withdrawal Delays!
Post by: SpeedDemon13 on August 06, 2014, 01:54:03 AM
It happens once is a while and usually they resolve it within 48 hours and most of the time the deposits/withdrawal work without issues. But I did have one occasion where is took LEAF 4 months to finally deposit. LMFAO.... By then, LEAF wasn't worth much and I just dumped all of it...
Title: Re: Cryptsy Withdrawal Delays!
Post by: zackprince on August 06, 2014, 02:09:13 AM
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Thank You for your assistance.
I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.
Update: so far half the funds have been released. :-l)
Title: Re: Cryptsy Withdrawal Delays!
Post by: SpeedDemon13 on August 06, 2014, 02:27:48 AM
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Thank You for your assistance.
I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.
Update: so far half the funds have been released. :-l)
Trust me, TOR or anything that is supposedly anon can still be tracked by a government that has white-hat hackers they hire. It's a false ideal that a majority of people have. Anon tech just makes it for the unskilled hackers to have a hard time exploiting. Packets can always be traced and rebuild in some way or form.
Title: Re: Cryptsy Withdrawal Delays!
Post by: zackprince on August 06, 2014, 02:33:48 AM
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Thank You for your assistance.
I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.
Update: so far half the funds have been released. :-l)
Trust me, TOR or anything that is supposedly anon can still be tracked by a government that has white-hat hackers they hire. It's a false ideal that a majority of people have. Anon tech just makes it for the unskilled hackers to have a hard time exploiting. Packets can always be traced and rebuild in some way or form.
lol. Are you referring to any publicly known exploit or do you have access to information that none of the rest of us has?
Title: Re: Cryptsy Withdrawal Delays!
Post by: SpeedDemon13 on August 06, 2014, 02:52:43 AM
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Thank You for your assistance.
I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.
Update: so far half the funds have been released. :-l)
Trust me, TOR or anything that is supposedly anon can still be tracked by a government that has white-hat hackers they hire. It's a false ideal that a majority of people have. Anon tech just makes it for the unskilled hackers to have a hard time exploiting. Packets can always be traced and rebuild in some way or form.
lol. Are you referring to any publicly known exploit or do you have access to information that none of the rest of us has?
Nope, information that is already available out there. Middleman attack has a potential to happen. But there is advancement to security, but eventually someone finds something to exploit it. It's a constant cycle in security.
My apologies to get off topic. Just giving my 2 cents.
Title: Re: Cryptsy Withdrawal Delays!
Post by: TheMage on August 06, 2014, 02:57:33 AM
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?
Title: Re: Cryptsy Withdrawal Delays!
Post by: zackprince on August 06, 2014, 03:11:44 AM
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
Below are some things you can do to speed up your withdrawals and reduce any delays.
1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)
2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)
3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.
On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.
A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.
I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?
Another 900 coins have been released bringing the total so far to 4700. Bitjohn canceled my uncompleted withdrawal half way through and asked me to go through the motions one more time. I did this. However I am not sure why I have to do more work. He said that they are having trouble combining inputs. Why can't they do this in a way that does not cause me more hassle?
I am frustrated that this is taking so long.
Title: Re: Cryptsy Withdrawal Delays!
Post by: BitJohn on August 06, 2014, 03:26:37 AM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.
Title: Re: Cryptsy Withdrawal Delays!
Post by: BitJohn on August 06, 2014, 03:32:21 AM
Quote
I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?
I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.
Title: Re: Cryptsy Withdrawal Delays!
Post by: zackprince on August 06, 2014, 03:35:23 AM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.
Ok. But its not 200,000 inputs were talking about 40ish.
Quote
I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?
I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.
I do honestly appreciate your efforts, please however understand my frustration. I was not expecting this process to become so tedious.
Title: Re: Cryptsy Withdrawal Delays!
Post by: BitJohn on August 06, 2014, 04:23:21 AM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.
Ok. But its not 200,000 inputs were talking about 40ish.
You currently have ZERO pending withdraws which is your current issue. As far as number of inputs that was an example... so it could be deposits of .1 the issue is not apparent to a customer.
Quote
I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?
I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.
I do honestly appreciate your efforts, please however understand my frustration. I was not expecting this process to become so tedious.
Title: Re: Cryptsy Withdrawal Delays!
Post by: zackprince on August 06, 2014, 05:10:56 AM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.
Ok. But its not 200,000 inputs were talking about 40ish.
You currently have ZERO pending withdraws which is your current issue. As far as number of inputs that was an example... so it could be deposits of .1 the issue is not apparent to a customer.
Quote
I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?
I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.
I do honestly appreciate your efforts, please however understand my frustration. I was not expecting this process to become so tedious.
Changing your font color to red is not making you sound more persuasive.
Don't take me for an idiot. I check the first transaction in the block explorer and i saw 42 inputs. NOT 200,000. Other Exchanges are not having this problem, only Cryptsy. If in fact your wallets are crashing prove it. Clear it with your security person and post some redacted logs. There is clearly something wrong with the way your system is designed.
Also your insinuations that using TOR automatically implies fraud is offensive. The American Govt. is spying on the entire world. Are you going to deny that? We can sit here and call each other scumbags all day but the fact is that you and your company are registered with FinCen a branch of an evil government overreaching its own constitutional powers and undermining the principles of privacy and decentralization that the CryptoCoin community stands on. Which side are you on. Let me ask you point blank. Do you acknowledge the erosion of privacy and civil liberties by the US government and stand with those who oppose it or are you simply a amoral business man shilling to whatever side is most profitable or do you actually support these programs?
BTW sophisticated hackers would not use tor on initiating withdrawals but instead would use a sock5 proxy which are much harder to detect.
Do you recognize legitimate privacy concerns? Are you willing to set up a 2FA pgp based asymmetrical authentication scheme for those who take their privacy seriously? Are you now a shill for FinCen and need my cellphone number and my ID scans?
I am still waiting for another 2800ANC withdrawal and Frankly I am offended at your rude insinuations and lack of professionalism over this whole ordeal. I will not do business with cryptsy.com again.
With block times of 2.5 minutes this whole thing should have been done in 15 minutes instead it has been nearly 3 days. Do you imagine this delay is pleasant? 2FA is not mandatory why should you use this as an excuse to delay my payments. And TOR usage, i have been logging into this account from tor nodes for months. It sounds like you are refusing to acknowledge something is wrong and are trying to shift the blame onto the constumer. Which many people would persieve as an unethical business practice.
It is not my intention to argue with you I simply want to withdraw my funds with little hassle. Is that to much to ask for?
Title: Re: Cryptsy Withdrawal Delays! Update half of funds released!
Post by: breakbeater on August 06, 2014, 09:25:22 AM
@BitJohn:
what about my 3 months old ticket? (you are "diging" in for 1 month). I still didn't receive an answer from support or any reply to my PMs sent to you.
what about my 3 months old ticket? (you are "diging" in for 1 month). I still didn't receive an answer from support or any reply to my PMs sent to you.
Title: Re: Cryptsy Withdrawal Delays!
Post by: cryptozim on August 06, 2014, 02:38:35 PM
I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.
Do you guys have any idea who your customer base is?
Title: Re: Cryptsy Withdrawal Delays! Update more hassle!
Post by: zackprince on August 06, 2014, 03:35:40 PM
So far they have canceled 6 attempts at withdrawal due to their "wallet issues". The last 600 coins have been pending for hours while they "figure out inputs".
No new responses. Nobody is handling this issue for me. After 3 day and lots of hassle it still is not resolved. No apologies, only excuses and procrastination.
No new responses. Nobody is handling this issue for me. After 3 day and lots of hassle it still is not resolved. No apologies, only excuses and procrastination.
Title: Re: Cryptsy Withdrawal Delays!
Post by: gustav on August 06, 2014, 04:14:34 PM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
how about implementing minimum-deposits and minimum trade-size?
Title: Re: Cryptsy Withdrawal Delays!
Post by: BitJohn on August 06, 2014, 10:00:13 PM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
how about implementing minimum-deposits and minimum trade-size?
We had some in the past but then we would just have some poor miner who would essentially loose his deposits because of a rule. And you cant prevent someone from sending the money some the input problem still exists.
Title: Re: Cryptsy Withdrawal Delays!
Post by: BBmodBB on August 06, 2014, 10:10:13 PM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
how about implementing minimum-deposits and minimum trade-size?
We had some in the past but then we would just have some poor miner who would essentially loose his deposits because of a rule. And you cant prevent someone from sending the money some the input problem still exists.
you are a fruitcake and no one should take what you say for anything but complete nonsense. You have failed the crypto community and you have failed me! YOU STILL WANT TO GO SHOOTING? =\
Title: Re: Cryptsy Withdrawal Delays!
Post by: BBmodBB on August 06, 2014, 10:12:52 PM
You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.
The one issue I did have with a non transaction relation event was resolved quickly by their customer service.
~BCX~
ASSCLOWN = PAID PROMOTER^^^^^ ::)
Title: Re: Cryptsy Withdrawal Delays! Update more hassle!
Post by: zackprince on August 06, 2014, 10:14:11 PM
I still have 600 coins that have been "pending" for 8hours. Is this because inputs are to large? How much longer do i have to wait?
Title: Re: Cryptsy Withdrawal Delays!
Post by: gustav on August 06, 2014, 11:08:39 PM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
how about implementing minimum-deposits and minimum trade-size?
We had some in the past but then we would just have some poor miner who would essentially loose his deposits because of a rule. And you cant prevent someone from sending the money some the input problem still exists.
well those miners sending 0.0000001 cents worth of coins need to learn then, i guess? Or what's your solution to the problem? Who is more important? The tiny miner or the big trader?
Title: Re: Cryptsy Withdrawal Delays!
Post by: BitJohn on August 06, 2014, 11:10:26 PM
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.
Best course of action is to start a ticket and your issue will get handled.
edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.
how about implementing minimum-deposits and minimum trade-size?
We had some in the past but then we would just have some poor miner who would essentially loose his deposits because of a rule. And you cant prevent someone from sending the money some the input problem still exists.
well those miners sending 0.0000001 cents worth of coins need to learn then, i guess? Or what's your solution to the problem?
The solution is us tracking which wallets have those inputs and combining them faster than we currently do :)
Title: Re: Cryptsy Withdrawal Delays!
Post by: gustav on August 07, 2014, 12:42:56 AM
The solution is us tracking which wallets have those inputs and combining them faster than we currently do :)
good idea
Title: Re: Cryptsy Withdrawal Delays! Update more hassle!
Post by: zackprince on August 07, 2014, 12:54:40 AM
It has been 4 days and I have still not been able to successfully withdraw my funds. I still have 600coins that have been frozen for nearly 12 hours.
Title: Re: Cryptsy Withdrawal Delays! Update more hassle!
Post by: zackprince on August 07, 2014, 03:08:11 AM
All coins withdrawn. Finally.
Title: Re: Cryptsy Withdrawal Delays!
Post by: Crestington on August 07, 2014, 08:10:12 AM
Quote
I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?
I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.
What do you find is one of the coins where you have the least amount of problems of large and small amounts being withdrawn during times of high volume?
Title: Re: Cryptsy Withdrawal Delays! (Resolved)
Post by: leoragraves666 on August 07, 2014, 09:51:50 AM
4 btc stuck last 24h
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: zackprince on August 07, 2014, 11:42:59 PM
Update: I spoke to soon. The last 600 coins are stuck in limbo. There have been no confirmations for 24hours. Why wont the transaction get wrapped into a block? The fee was certainly large enough.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: Crestington on August 08, 2014, 01:42:41 AM
I still have several thousand coins in which I deposited months and have simply vanished because "tracking coins are too hard" and ANY issue I have ever had has more often than not been met with a complete refusal to take ownership and shifting blame onto the customer. I have been burnt by Cryptsy so many times over the past 9 months that I take my business elsewhere.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: BBmodBB on August 08, 2014, 05:01:20 AM
i literally had MILLIONS of coins vanish, then they lock my account without reason nor cause!!!
:-\ cryptsy you suck !!!
:-\ cryptsy you suck !!!
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: minerjoen on August 08, 2014, 05:10:55 AM
i literally had MILLIONS of coins vanish, then they lock my account without reason nor cause!!!
:-\ cryptsy you suck !!!
:-\ cryptsy you suck !!!
Any chance of proof, like TXID or Screen Shots
Guessing probably not.
~BCX~
Well i had the same with mooncoin, well had, i still have, every 5 days i needed to re-open the ticket, after 3 months of trying i stopped.
I sended all the info they needed, account name, txid, wallet adres from my wallet + wallet on cryptsy, screenshots etc.. they found the moon coins ( duh because it was on pending deposits ) only thing was happend that from the few k mooncoins ( i know not much, its wasn't for me the matter how much it was, but it was about trust, what IF this happen with my bitcoins .. )
Anyway at the end i have 0.8 mooncoins to spend, other few k are just gone and no reaction anymore
For the rest i like cryptsy and i didn't stop using it, but i believe this topic starter can have problems..
Where i think the problems starts is the helpdesk who take care of the created tickets, always fake names like cloe, loah, britney, always crazy girl names. I guess those people dont take the job serious so nothing will happen with ur ticket. They tell you they will send it to the dev team for a look at it, i think that just almost never happen. Because after that u hear nothing anymore, never.
Last ticket i created was about the btc/nav market, reaction from:
Hello Joen,
Thank you for introducing me to this market.
I have submitted this information to our development team who will review it
to see if it meets our requirements for addition to the Cryptsy exchange.
If there is anything else I can do for you, please let me know. :-)
Sincerely,
Leah
Cryptsy Team Leader
Cryptsy.com
Guess what happened? 5 days later: ticket solved.. anyway nothing has solved, no reaction no nothing, so i re-opened the ticket, its like a circle goes around.
Reaction after i gave all the info about the mooncoin:
Hello Joen,
I have escalated this ticket to our tech support team. Please let me know when your deposit has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
Guess what happened? just nothing.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: BitJohn on August 08, 2014, 06:02:12 AM
i literally had MILLIONS of coins vanish, then they lock my account without reason nor cause!!!
:-\ cryptsy you suck !!!
:-\ cryptsy you suck !!!
Im still waiting on the email you were going to send or your username in a PM to work your issue...
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: BitJohn on August 08, 2014, 06:04:48 AM
i literally had MILLIONS of coins vanish, then they lock my account without reason nor cause!!!
:-\ cryptsy you suck !!!
:-\ cryptsy you suck !!!
Any chance of proof, like TXID or Screen Shots
Guessing probably not.
~BCX~
Well i had the same with mooncoin, well had, i still have, every 5 days i needed to re-open the ticket, after 3 months of trying i stopped.
I sended all the info they needed, account name, txid, wallet adres from my wallet + wallet on cryptsy, screenshots etc.. they found the moon coins ( duh because it was on pending deposits ) only thing was happend that from the few k mooncoins ( i know not much, its wasn't for me the matter how much it was, but it was about trust, what IF this happen with my bitcoins .. )
Anyway at the end i have 0.8 mooncoins to spend, other few k are just gone and no reaction anymore
For the rest i like cryptsy and i didn't stop using it, but i believe this topic starter can have problems..
Where i think the problems starts is the helpdesk who take care of the created tickets, always fake names like cloe, loah, britney, always crazy girl names. I guess those people dont take the job serious so nothing will happen with ur ticket. They tell you they will send it to the dev team for a look at it, i think that just almost never happen. Because after that u hear nothing anymore, never.
Last ticket i created was about the btc/nav market, reaction from:
Hello Joen,
Thank you for introducing me to this market.
I have submitted this information to our development team who will review it
to see if it meets our requirements for addition to the Cryptsy exchange.
If there is anything else I can do for you, please let me know. :-)
Sincerely,
Leah
Cryptsy Team Leader
Cryptsy.com
Guess what happened? 5 days later: ticket solved.. anyway nothing has solved, no reaction no nothing, so i re-opened the ticket, its like a circle goes around.
Reaction after i gave all the info about the mooncoin:
Hello Joen,
I have escalated this ticket to our tech support team. Please let me know when your deposit has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
Guess what happened? just nothing.
All those agents are real people. And your NAV question was likely created in the new coin addition section which generally gets a canned response as those are in the hundreds a day.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: shakesbear on August 09, 2014, 07:12:47 AM
I'm having XC withdraw issues from Cryptsy.
It has been 5 days and I still have not got my XC yet.
To cryptsy's credit, they responded to my ticket right the way saying there is a wallet issue.
But does it really take 5 days to fix a wallet issue ?
Please help us Cryptsy.
It has been 5 days and I still have not got my XC yet.
To cryptsy's credit, they responded to my ticket right the way saying there is a wallet issue.
But does it really take 5 days to fix a wallet issue ?
Please help us Cryptsy.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: Mt. Gox on August 10, 2014, 03:14:55 AM
I've been using Cryptsy for a while now with no problems.
Is running Cryptsy a full time job for the site admin(s)? If not, then I can understand why it might be preferable to leave everything to the end of the week. Whenever I buy or sell anything on eBay, I usually do it during the weekend since I'm busy on weekdays.
Is running Cryptsy a full time job for the site admin(s)? If not, then I can understand why it might be preferable to leave everything to the end of the week. Whenever I buy or sell anything on eBay, I usually do it during the weekend since I'm busy on weekdays.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: zackprince on August 10, 2014, 03:44:04 AM
just a bump. the coins are still locked.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: leoragraves666 on August 11, 2014, 09:41:52 PM
Still can't get my btc...
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: rikkejohn on August 11, 2014, 10:08:05 PM
I've had one stuck for more than a day, and I missed my selling opportunity at double what I paid.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: rikkejohn on August 11, 2014, 10:11:25 PM
i literally had MILLIONS of coins vanish, then they lock my account without reason nor cause!!!
:-\ cryptsy you suck !!!
:-\ cryptsy you suck !!!
Any chance of proof, like TXID or Screen Shots
Guessing probably not.
~BCX~
Well i had the same with mooncoin, well had, i still have, every 5 days i needed to re-open the ticket, after 3 months of trying i stopped.
I sended all the info they needed, account name, txid, wallet adres from my wallet + wallet on cryptsy, screenshots etc.. they found the moon coins ( duh because it was on pending deposits ) only thing was happend that from the few k mooncoins ( i know not much, its wasn't for me the matter how much it was, but it was about trust, what IF this happen with my bitcoins .. )
Anyway at the end i have 0.8 mooncoins to spend, other few k are just gone and no reaction anymore
For the rest i like cryptsy and i didn't stop using it, but i believe this topic starter can have problems..
Where i think the problems starts is the helpdesk who take care of the created tickets, always fake names like cloe, loah, britney, always crazy girl names. I guess those people dont take the job serious so nothing will happen with ur ticket. They tell you they will send it to the dev team for a look at it, i think that just almost never happen. Because after that u hear nothing anymore, never.
Last ticket i created was about the btc/nav market, reaction from:
Hello Joen,
Thank you for introducing me to this market.
I have submitted this information to our development team who will review it
to see if it meets our requirements for addition to the Cryptsy exchange.
If there is anything else I can do for you, please let me know. :-)
Sincerely,
Leah
Cryptsy Team Leader
Cryptsy.com
Guess what happened? 5 days later: ticket solved.. anyway nothing has solved, no reaction no nothing, so i re-opened the ticket, its like a circle goes around.
Reaction after i gave all the info about the mooncoin:
Hello Joen,
I have escalated this ticket to our tech support team. Please let me know when your deposit has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
Guess what happened? just nothing.
All those agents are real people. And your NAV question was likely created in the new coin addition section which generally gets a canned response as those are in the hundreds a day.
some of the agents are very nice, but in the old days, you could rely on you or Mullick or even Vern to sort things out.
The exchange grew, so the support is more distant and less involved in building the business.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: WilderX on August 11, 2014, 10:16:39 PM
I must say I have never had so many problems with an exchange... actually I have had NO PROBLEMS with any exchange except for Cryptsy and I have been in the crypto business since September 2013
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: rikkejohn on August 11, 2014, 11:54:06 PM
I must say I have never had so many problems with an exchange... actually I have had NO PROBLEMS with any exchange except for Cryptsy and I have been in the crypto business since September 2013
Gox, Coinex, Bittrex, have all given me more problems than Cryptsy.
The first two cheated me, the last just saddened me in its quite obvious complicity in scamcoin promotion.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: danilom on August 12, 2014, 02:23:30 AM
03-MAY-2014 i made a whitdrawal of PHS (Philosoperstones) from cryptsy
2523.08539 PHS, about 0.5BTC at the moment. NOW 0.01BTC
NOW more than 3 months LATER, still waiting..
The first response (3 MAY 2014) of A LOT of the same ticket answer from cryptsy:
8 MAY 2014
Another ticket response from 8 MAY 2014 (5 DAYS LATER)
NOW 9 MAY 2014 (6 days LATER)
14 MAY 2014. 11 days LATER
20 MAY 2014 (17 DAYS LATER)
25 JUN 2014 (52 DAYS LATER) i received this mail:
Can you believe it?????
ALSO mails like this: "We assume your issue is resolved after waiting for a response from you for 5 days. We are guessing your issue was resolve satisfactorily. If you require more assistance please contact us in a new ticket. Thanks again for using Cryptsy.com"
i opened more than 10 tickets. and the answer was:
I send mentions in twitter too!
So, is there in the UNIVERSE someone that can explain me that?
is there in the UNIVERSE someone that can defend cryptsy?
More than 3 months later, and the "altcoin" i made invest (PHS), now the value from 0.5BTC at the moment, is now 0.01BTC
I ask cryptsy.com, bigVern and all the scam people working in this site:
IF YOU ARE NOT A SCAM? WHAT ARE YOU cryptsy.com?
2523.08539 PHS, about 0.5BTC at the moment. NOW 0.01BTC
NOW more than 3 months LATER, still waiting..
The first response (3 MAY 2014) of A LOT of the same ticket answer from cryptsy:
Quote
Hello Danilo,
We are very sorry that you are having this issue.
PHS is currently offline for maintenance.
We are asking users to please be patient while
our tech team is working to fix the problem.
Rest assured that your coins are safe and
your transactions will process as soon as
the tech team brings it back online.
Again, we are very sorry for the delay and inconvenience.
Thank you.
Sincerely,
Cynthia
Cryptsy.com
We are very sorry that you are having this issue.
PHS is currently offline for maintenance.
We are asking users to please be patient while
our tech team is working to fix the problem.
Rest assured that your coins are safe and
your transactions will process as soon as
the tech team brings it back online.
Again, we are very sorry for the delay and inconvenience.
Thank you.
Sincerely,
Cynthia
Cryptsy.com
8 MAY 2014
Quote
Hello Danilo,
Thank you for contacting Cryptsy.
Currently PHS is offline for maintenance.Please know that your coins are safe, and should be returning soon.
Thank you kindly for your patience and understanding.
Have a great day!
Sincerely,
Phoebe
Cryptsy.com
Thank you for contacting Cryptsy.
Currently PHS is offline for maintenance.Please know that your coins are safe, and should be returning soon.
Thank you kindly for your patience and understanding.
Have a great day!
Sincerely,
Phoebe
Cryptsy.com
Another ticket response from 8 MAY 2014 (5 DAYS LATER)
Quote
Hello Danilo,
Thank you for contacting us!
PHS wallet is under maintenance as we are awaiting updates from the developer. We will update you soon as it is back online. Sorry for the inconvenience and thank you for your patience.
Sincerely,
Gretchen
Cryptsy.com
Thank you for contacting us!
PHS wallet is under maintenance as we are awaiting updates from the developer. We will update you soon as it is back online. Sorry for the inconvenience and thank you for your patience.
Sincerely,
Gretchen
Cryptsy.com
Quote
Hello Danilo,
Thank you for contacting us about your issue and I apologize for any inconvenience you might have experienced.
I am showing the transaction already posted in your account. Sorry for the delay.
Thank you kindly for your patience.
PhilosopherStone 9YAm2QtHsJZeeVAZyoavQfH2QMHkM4XeJM 2523.09539000 PHS 0.01000000 PHS 2523.08539000 PHS Yes 190.38.7.135 2014-05-08 08:12:53 2014-05-02 13:17:09 Yes
TrxID: f5a4b340bd36de85e5120ce3b7524e6db252888238d30285fe12c844b1aa90e2
Processed Time: 2014-05-02 13:20:07 Confirms: 3403 BlockHash: 0000000014d98c4a70844566591ae268860ed5bb46c4924934569163ebed0647
Sincerely,
Phoebe
Cryptsy.com
Thank you for contacting us about your issue and I apologize for any inconvenience you might have experienced.
I am showing the transaction already posted in your account. Sorry for the delay.
Thank you kindly for your patience.
PhilosopherStone 9YAm2QtHsJZeeVAZyoavQfH2QMHkM4XeJM 2523.09539000 PHS 0.01000000 PHS 2523.08539000 PHS Yes 190.38.7.135 2014-05-08 08:12:53 2014-05-02 13:17:09 Yes
TrxID: f5a4b340bd36de85e5120ce3b7524e6db252888238d30285fe12c844b1aa90e2
Processed Time: 2014-05-02 13:20:07 Confirms: 3403 BlockHash: 0000000014d98c4a70844566591ae268860ed5bb46c4924934569163ebed0647
Sincerely,
Phoebe
Cryptsy.com
NOW 9 MAY 2014 (6 days LATER)
Quote
Hello Danilo,
I apologized for the inconvenience this has caused you.
I have escalated this ticket to our tech support team. Please give this 24-72 hrs as our tech support team must respond in order of tickets received. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
I apologized for the inconvenience this has caused you.
I have escalated this ticket to our tech support team. Please give this 24-72 hrs as our tech support team must respond in order of tickets received. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
14 MAY 2014. 11 days LATER
Quote
Hello Danilo,
Thank you for being patient.I apologized for the delay but we are stil working on the coins up to this moment it is still undermaintenance.Please bear with us. I will be updating you once the coins would be up and running.Thank you so much and have a great day ahead!
Sincerely,
Phoebe
Cryptsy.com
Thank you for being patient.I apologized for the delay but we are stil working on the coins up to this moment it is still undermaintenance.Please bear with us. I will be updating you once the coins would be up and running.Thank you so much and have a great day ahead!
Sincerely,
Phoebe
Cryptsy.com
20 MAY 2014 (17 DAYS LATER)
Quote
Hello Danilo,
I really apologized for the delay.I have escalated this ticket to our tech support team. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
I really apologized for the delay.I have escalated this ticket to our tech support team. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
25 JUN 2014 (52 DAYS LATER) i received this mail:
Quote
Dear Danilo Moretto,
Our Support Rep has indicated that your Ticket (#139250) has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
TicketsSupport Team
Our Support Rep has indicated that your Ticket (#139250) has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
TicketsSupport Team
Can you believe it?????
ALSO mails like this: "We assume your issue is resolved after waiting for a response from you for 5 days. We are guessing your issue was resolve satisfactorily. If you require more assistance please contact us in a new ticket. Thanks again for using Cryptsy.com"
i opened more than 10 tickets. and the answer was:
Quote
Hello Danilo,
We are terribly sorry that your issue has not been resolved at this time.
It should be resolved very soon. In the meantime I am escalating this ticket
to our technical support team for further review.
Sincerely,
Gretchen
Cryptsy.com
We are terribly sorry that your issue has not been resolved at this time.
It should be resolved very soon. In the meantime I am escalating this ticket
to our technical support team for further review.
Sincerely,
Gretchen
Cryptsy.com
I send mentions in twitter too!
So, is there in the UNIVERSE someone that can explain me that?
is there in the UNIVERSE someone that can defend cryptsy?
More than 3 months later, and the "altcoin" i made invest (PHS), now the value from 0.5BTC at the moment, is now 0.01BTC
I ask cryptsy.com, bigVern and all the scam people working in this site:
IF YOU ARE NOT A SCAM? WHAT ARE YOU cryptsy.com?
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: SolomonRising on August 12, 2014, 03:35:42 AM
They did a big upgrade over the past week which caused a lot of problems. I couldn't log on for nearly 3 days but now everything seems to be good so I think they've upgraded and fixed everything by now.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: danilom on August 12, 2014, 03:39:06 AM
they did a upgrade of 3 months
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: BBmodBB on August 12, 2014, 04:36:56 AM
Quote from: BitcoinEXpress link=topic=725892.msg8243004 
#msg8243004 date=1407474276
#msg8243004 date=1407474276i literally had MILLIONS of coins vanish, then they lock my account without reason nor cause!!!
:-\ cryptsy you suck !!!
:-\ cryptsy you suck !!!
Any chance of proof, like TXID or Screen Shots
Guessing probably not.
~BCX~
i know you are an employee / paid promoter for cryptsy! Like i said they disappeared my coins then locked my account without notice and without just cause. This is only the beginning .... stay tuned ! :\
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: BBmodBB on August 12, 2014, 04:39:14 AM
03-MAY-2014 i made a whitdrawal of PHS (Philosoperstones) from cryptsy
2523.08539 PHS, about 0.5BTC at the moment. NOW 0.01BTC
NOW more than 3 months LATER, still waiting..
The first response (3 MAY 2014) of A LOT of the same ticket answer from cryptsy:
8 MAY 2014
Another ticket response from 8 MAY 2014 (5 DAYS LATER)
NOW 9 MAY 2014 (6 days LATER)
14 MAY 2014. 11 days LATER
20 MAY 2014 (17 DAYS LATER)
25 JUN 2014 (52 DAYS LATER) i received this mail:
Can you believe it?????
ALSO mails like this: "We assume your issue is resolved after waiting for a response from you for 5 days. We are guessing your issue was resolve satisfactorily. If you require more assistance please contact us in a new ticket. Thanks again for using Cryptsy.com"
i opened more than 10 tickets. and the answer was:
I send mentions in twitter too!
So, is there in the UNIVERSE someone that can explain me that?
is there in the UNIVERSE someone that can defend cryptsy?
More than 3 months later, and the "altcoin" i made invest (PHS), now the value from 0.5BTC at the moment, is now 0.01BTC
I ask cryptsy.com, bigVern and all the scam people working in this site:
IF YOU ARE NOT A SCAM? WHAT ARE YOU cryptsy.com?
2523.08539 PHS, about 0.5BTC at the moment. NOW 0.01BTC
NOW more than 3 months LATER, still waiting..
The first response (3 MAY 2014) of A LOT of the same ticket answer from cryptsy:
Quote
Hello Danilo,
We are very sorry that you are having this issue.
PHS is currently offline for maintenance.
We are asking users to please be patient while
our tech team is working to fix the problem.
Rest assured that your coins are safe and
your transactions will process as soon as
the tech team brings it back online.
Again, we are very sorry for the delay and inconvenience.
Thank you.
Sincerely,
Cynthia
Cryptsy.com
We are very sorry that you are having this issue.
PHS is currently offline for maintenance.
We are asking users to please be patient while
our tech team is working to fix the problem.
Rest assured that your coins are safe and
your transactions will process as soon as
the tech team brings it back online.
Again, we are very sorry for the delay and inconvenience.
Thank you.
Sincerely,
Cynthia
Cryptsy.com
8 MAY 2014
Quote
Hello Danilo,
Thank you for contacting Cryptsy.
Currently PHS is offline for maintenance.Please know that your coins are safe, and should be returning soon.
Thank you kindly for your patience and understanding.
Have a great day!
Sincerely,
Phoebe
Cryptsy.com
Thank you for contacting Cryptsy.
Currently PHS is offline for maintenance.Please know that your coins are safe, and should be returning soon.
Thank you kindly for your patience and understanding.
Have a great day!
Sincerely,
Phoebe
Cryptsy.com
Another ticket response from 8 MAY 2014 (5 DAYS LATER)
Quote
Hello Danilo,
Thank you for contacting us!
PHS wallet is under maintenance as we are awaiting updates from the developer. We will update you soon as it is back online. Sorry for the inconvenience and thank you for your patience.
Sincerely,
Gretchen
Cryptsy.com
Thank you for contacting us!
PHS wallet is under maintenance as we are awaiting updates from the developer. We will update you soon as it is back online. Sorry for the inconvenience and thank you for your patience.
Sincerely,
Gretchen
Cryptsy.com
Quote
Hello Danilo,
Thank you for contacting us about your issue and I apologize for any inconvenience you might have experienced.
I am showing the transaction already posted in your account. Sorry for the delay.
Thank you kindly for your patience.
PhilosopherStone 9YAm2QtHsJZeeVAZyoavQfH2QMHkM4XeJM 2523.09539000 PHS 0.01000000 PHS 2523.08539000 PHS Yes 190.38.7.135 2014-05-08 08:12:53 2014-05-02 13:17:09 Yes
TrxID: f5a4b340bd36de85e5120ce3b7524e6db252888238d30285fe12c844b1aa90e2
Processed Time: 2014-05-02 13:20:07 Confirms: 3403 BlockHash: 0000000014d98c4a70844566591ae268860ed5bb46c4924934569163ebed0647
Sincerely,
Phoebe
Cryptsy.com
Thank you for contacting us about your issue and I apologize for any inconvenience you might have experienced.
I am showing the transaction already posted in your account. Sorry for the delay.
Thank you kindly for your patience.
PhilosopherStone 9YAm2QtHsJZeeVAZyoavQfH2QMHkM4XeJM 2523.09539000 PHS 0.01000000 PHS 2523.08539000 PHS Yes 190.38.7.135 2014-05-08 08:12:53 2014-05-02 13:17:09 Yes
TrxID: f5a4b340bd36de85e5120ce3b7524e6db252888238d30285fe12c844b1aa90e2
Processed Time: 2014-05-02 13:20:07 Confirms: 3403 BlockHash: 0000000014d98c4a70844566591ae268860ed5bb46c4924934569163ebed0647
Sincerely,
Phoebe
Cryptsy.com
NOW 9 MAY 2014 (6 days LATER)
Quote
Hello Danilo,
I apologized for the inconvenience this has caused you.
I have escalated this ticket to our tech support team. Please give this 24-72 hrs as our tech support team must respond in order of tickets received. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
I apologized for the inconvenience this has caused you.
I have escalated this ticket to our tech support team. Please give this 24-72 hrs as our tech support team must respond in order of tickets received. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
14 MAY 2014. 11 days LATER
Quote
Hello Danilo,
Thank you for being patient.I apologized for the delay but we are stil working on the coins up to this moment it is still undermaintenance.Please bear with us. I will be updating you once the coins would be up and running.Thank you so much and have a great day ahead!
Sincerely,
Phoebe
Cryptsy.com
Thank you for being patient.I apologized for the delay but we are stil working on the coins up to this moment it is still undermaintenance.Please bear with us. I will be updating you once the coins would be up and running.Thank you so much and have a great day ahead!
Sincerely,
Phoebe
Cryptsy.com
20 MAY 2014 (17 DAYS LATER)
Quote
Hello Danilo,
I really apologized for the delay.I have escalated this ticket to our tech support team. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
I really apologized for the delay.I have escalated this ticket to our tech support team. Please let me know when your withdrawal has gone thru.
Thank you kindly for your patience and understanding.
Sincerely,
Phoebe
Cryptsy.com
25 JUN 2014 (52 DAYS LATER) i received this mail:
Quote
Dear Danilo Moretto,
Our Support Rep has indicated that your Ticket (#139250) has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
TicketsSupport Team
Our Support Rep has indicated that your Ticket (#139250) has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
TicketsSupport Team
Can you believe it?????
ALSO mails like this: "We assume your issue is resolved after waiting for a response from you for 5 days. We are guessing your issue was resolve satisfactorily. If you require more assistance please contact us in a new ticket. Thanks again for using Cryptsy.com"
i opened more than 10 tickets. and the answer was:
Quote
Hello Danilo,
We are terribly sorry that your issue has not been resolved at this time.
It should be resolved very soon. In the meantime I am escalating this ticket
to our technical support team for further review.
Sincerely,
Gretchen
Cryptsy.com
We are terribly sorry that your issue has not been resolved at this time.
It should be resolved very soon. In the meantime I am escalating this ticket
to our technical support team for further review.
Sincerely,
Gretchen
Cryptsy.com
I send mentions in twitter too!
So, is there in the UNIVERSE someone that can explain me that?
is there in the UNIVERSE someone that can defend cryptsy?
More than 3 months later, and the "altcoin" i made invest (PHS), now the value from 0.5BTC at the moment, is now 0.01BTC
I ask cryptsy.com, bigVern and all the scam people working in this site:
IF YOU ARE NOT A SCAM? WHAT ARE YOU cryptsy.com?
^typical...i have pages upon pages of this sh1t !!!! ::)
Title: Re: Cryptsy Withdrawal Delays! (Resolved)
Post by: kitano on August 12, 2014, 01:30:34 PM
4 btc stuck last 24h
Did you get your money? Are you a verified user?I'm concerned about these cases.
I used Cryptsy in the past, but I don't know if I am going to use it in the future.
Title: Re: Cryptsy Withdrawal Delays! (Resolved)
Post by: proctologic on August 13, 2014, 02:25:55 AM
4 btc stuck last 24h
Did you get your money? Are you a verified user?I'm concerned about these cases.
I used Cryptsy in the past, but I don't know if I am going to use it in the future.
I am a verified user
I have 1.4BTC withdraws still pending since April and get no response in tickets or live support so i have filed complaints to
http://www.bbb.org/central-florida/
Attorney General of Florida
http://www.safeflorida.net/
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: BBmodBB on August 13, 2014, 02:41:58 AM
i literally had MILLIONS of coins vanish, then they lock my account without reason nor cause!!!
:-\ cryptsy you suck !!!
:-\ cryptsy you suck !!!
Im still waiting on the email you were going to send or your username in a PM to work your issue...
^check your email bud! ~ lets make a deal!!! 8) ~~~*then maybe we can go shooting!!! LoL!!! http://smilies.newcastlebeats.com/smilies/2gunsfiring_v1.gif
Title: Re: Cryptsy Withdrawal Delays! (Resolved)
Post by: leoragraves666 on August 13, 2014, 02:01:16 PM
4 btc stuck last 24h
Did you get your money? Are you a verified user?I'm concerned about these cases.
I used Cryptsy in the past, but I don't know if I am going to use it in the future.
I did, today and lost usd in process since I waited more than a week to get my coins... Thank you and never again
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: kitano on August 13, 2014, 02:16:40 PM
After these cases I think that the trading volume on Cryptsy is mostly fake. They don't want lose their coins and delay the customers withdrawal until a next deposit of a new customer.
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: Coinport Exchange Support on August 13, 2014, 02:21:53 PM
Hey Guys! Maybe it's time to try a new exchange: Coinport.com.
Were new here, and have only 1000 traders, and not a lot of liquidity but we offer instant deposits and withdrawals, as well as complete transparency. You can view anybody's stats, trades, deposits/withdrawals, pretty much everything.
We'd love it if you guys would give us a change, and any feedback will be greatly appreciated!
Were new here, and have only 1000 traders, and not a lot of liquidity but we offer instant deposits and withdrawals, as well as complete transparency. You can view anybody's stats, trades, deposits/withdrawals, pretty much everything.
We'd love it if you guys would give us a change, and any feedback will be greatly appreciated!
Title: Re: Cryptsy Withdrawal Delays! (Not Resolved)
Post by: shakesbear on August 14, 2014, 07:59:33 AM
just wanted to say I finally got my 1000 XC withdraw from Cryptsy after 10 days.
To their credit, they responded my ticket within minutes.
10 days is long but still better than nothing.
Thank you guys, I will give you guys a second chance.
To their credit, they responded my ticket within minutes.
10 days is long but still better than nothing.
Thank you guys, I will give you guys a second chance.