Bitcoin Forum

Hi,
I was looking to transact with CampBX.com but I could not confirm their identity or their registered location. Can anyone help?
Their office is in Alpharetta, Georgia. But GA secretary of state shows no record of BulBul investments LLC or CampBX.   
Second yellow flag: "KYC" or Know Your Customer -- This phrase is used in Asia and Australia/NZ. In US, its usually called Customer Identification Program: http://www.law.cornell.edu/cfr/text/31/103.121 (http://www.law.cornell.edu/cfr/text/31/103.121)
Third yellow flag: Their office address and suite 600 is claimed by 3 other businesses as per google search. A secure and trusted exchange in a shared office space?

While CampBX might be operating fine now, if there is no tie into US /UK legal system, its hard to trust them. Does anyone have more background information on Camp BX?
There is a similar thread https://bitcointalk.org/index.php?topic=22510.40 ... but can't post to that yet.

Thanks.
-sz

I sent them a money order and had no trouble.

So what is the general opinion about CampBX, safe or unsafe?

Well I have been using them for quite a while and they have been getting progressively worse!
They still owe me around two thousand dollars in postal money orders from January and have
stopped responding to inquiries for certified mail and postal money order documentation!

I e-mailed them over a half dozen times concerning this matter and the last, two weeks ago.
no response whatsoever.

I guess that I will have to start a what's up with campbx thread and supply the documentation.

Silzero,

We are a Georgia registered corporation with control number 11022620 and you should be able to verify this with a call.

"KYC" is a blanket term used widely in the USA too.

No start up company starts out by owning a building: we share an office from Regus.  www.Regus.com

Hope this helps,
     CBX Support

Coindexter,
       Tracking dozens of transactions through USPS is a very time consuming process: our treasurer has put a trace on all mails and MOs sent to you and it can take up to 30 days to get an answer from USPS.  This is the root cause for delay in your ticket.

CampBX has resolved every single customer ticket successfully and we will do the same with you, but we appreciate  your patience in the meantime.

Thank you,
      Keyur

Keyur,
Thanks for the information.


I don't agree with this statement - its just an extreme counter example.
"Trusted Bitcoin Platform" needs a little more trust building. Communicating in these forums is a start, that should help alleviate some trust concerns.

For what its worth, a secure company would not have the servers in the same place as the one where they receive the mail.

If you look at a whois, do you go there and actually expect to find the person who registered it?

Dam, i was just about to try them. They owe you thousands from January! Nightmare??


Do tell..(lots of on lookers) im looking for an exchange since bitfloor went down. Bitfloor always answered my support emails. 

Since January!! Holy shit.. 

Are they active on twitter?




Glad they answered here good luck.. but Jeebus !

 

I used CampBX for a little bit last summer. Stopped using them in favor of Bitfloor. But since Bitfloor is closing down, I have to find myself another exchange instead of MtGox. Was looking into CampBX again last night, as well as BitStamp and TradeHill. I think they are mostly trust worthy. A remember a couple of reputable forum users saying good things about them awhile back.

https://cgov.sos.state.ga.us/Account.aspx/ViewEntityData?entityId=3929272

Thats funny i found them right away using the link you gave.



Thanks for chiming in.. Im signed up with bitstamp need to figure out a strategy for easy fiat withdrawal. I want to actively trade on two exchanges, sometime at the same time so im still looking for a bitfloor alternative.

I've tried getting in touch with their support after 700$ of mine didn't appear in my bank account after the withdrawal posted on CampBX. I've tried sending support emails and everything else, with no response.

My other issue is that for the sake of entertainment I tried sending another withdrawal through (about 30$), and it posted within 72 hours. So now I'm really worried about what's going on, as it should have went through a while ago. A lack of response from their support center is making me jumpy. :(

I just wish they'd send me an email back from an actual person saying they're looking into it, or that I'm annoying them or something with all the messages :|

We are working to clear out support backlog - should be able to do that by Monday.

I've decided to give them a try, website looks impressive, looks like their support staff is straining under all the ex-bitfloors and ex-Goxxers. Takes a few weeks to hire and train good people when volume increases, so a support backlog is understandable. Will be watching closely for instances of money orders not being credited or deposit/transfer issues, that's an important piece of the pie right there.

Thank you for giving us a try! :)

Just tried depositing $10 from Dwolla into CampBX, to test the waters. Dwolla lists the deposit as sent and completed. My CampBX account still hasn't shown the money in my balance.

I read their website's FAQ, and nowhere does it state how long a Dwolla deposit would take to get credited.

Please pass on youre experience!




Show us an exchange that dialogs with its customers and we will show you the money! 

Youre footprint here is rather small and i do understand sometimes there is a backlog and maybe the company is growing still.. but

I recommend a campbx official thread! Maybe in the services section.. https://bitcointalk.org/index.php?board=85.0



I signed up yesterday but just found this thread!!  This is scary!! 4 months before a reply .. with that much money on the line... Its unacceptable in every sense of the word.

https://bitcointalk.org/index.php?topic=139772.0



Lots of onlooker and refugees from bitfloor/Mtgox.. including myself. we just need a standup company we can count on. One that wont leave us in the dark.

Ever!!!



A new customer thats looking forward to doing business on youre platform. Nice setup by the way.. youre site looks well done, i hope to put it through the paces soon after i read more reviews and experiences. Will post my experience here or on youre official thread once its up!
 :)




Best Regard,
Zedicus

Zedicus,
    The issue was resolved long time ago.  I just came across the thread while browsing the forum so posted in a reply to provide closure.

Thanks!
     Keyur

Hi GS,
      As it mentions on the transfer page, current delay for Dwolla transfers is around 4-6 hours.  We are also working on a code change to speed it up.

Thank you,
     Keyur

Please update us on this. And also how long for you to receive it?

As Keyur has already said, the FAQ states that transfers can take up to 6 hours.  I recently deposited $450 from Dwolla and the transfer cleared within the specified timeframe.

Does the money from Dwolla have to be in balance like Bitinstant?

Thanks for the reply Keyur! We appreciate it alot!!


Best,
Zedicus

Thanks Keyur. I can confirm that my $10 has been credited to my CampBX acct. And yes on the Transfer page it states:

"You can click on the link below to go to Dwolla page for CampBX and initiate a deposit. Dwolla deposits and withdrawals are processed every 6 hours. Please do not delete the system-generated comments (Username and Email) from the 'Details' field, otherwise your deposit may be delayed."

This info should also be included in your FAQ, IMHO.

Hi GS,

We are working on a tighter integration with Dwolla, so transfer delays should be reduce significantly after that. 

Thank you!

Site looks nice. However 35$ for international wire doesn't look so nice. Hopefully this will go down?

I do feel that it's my duty to say that funds finally did come through after all that time
they sited post office mess up and return.
never the less I do have my funds now

at first I was also worried about it not actually being in the US due to things on their FAQ referring to "Her Majesty" and such

Anyways, I have an account with them now and will try them out after 30 days.  I want to sell on their exchange but you can't get money out until after 30 day via Dwolla for some reason according to their website

It does not matter what is the "physical" address of a company. Usually small companies (especially companies providing online services) are using virtual office as registered office.

This "registered office" thing is obsolete.

They are legit, my first BTC I ever bought was a money order to them.

re: CampBX
I have done a cash transfer in from Dwolla, bought bitcoins, sent bitcoins, and transferred cash out without issue.
Their response time to support requests was a little slow, however I am not surprised given that all of the new exchanges are getting hammered lately.

Always keep in mind that one should use exchanges to exchange. They are not banks.
Do you business and then move your funds.

(It sounds paranoid, I know, that's what I thought when I saw similar messages on this forum. Then Bitfloor closed. Ouch. I'm still waiting...)

I love CampBX.  I have not been around a while ... but so far CBX is awesome.

CampBX seems good but their location verification is a huge pain in the ass. Apparently tax documents like a W2 are insufficient... ???

Is CampBX a money service business or are they putting that responsibility on us the users to be registered as money service businesses?

The whole point to use an exchange is to have them take on that responsibility, yes? 

Otherwise, we are just registering our information with a central point of failure that can be easily raided and then we're on a "list?"

I haven't had any major problems with them. 2 day withdrawals aren't always 2 days but that could be because I was at the bottom of the queue.

thanks for the reply.  However, my concern is whether or not I'm breaking the FIN CEN rules by using the exchange.

https://bitcointalk.org/index.php?topic=206300.0

Looks like the answer right now is yes, which means I won't be using it until they are registered.

CBX has always been good to me.

Never once, ever had an issue with them.

I took Inaba's advice and just want to say that I've sold a few hundred dollars on CampBX, and the dwolla transfers are instant. You don't have to wait ~6 hours for a MtGox transfer. Was usually transferred within a few minutes. Sold coins, and funds were on the way to my bank within a few minutes. And I'm not even a verified CampBX user.

Everything went smoother than MtGox. CampBX seems pretty solid. I hope they're ready for some new customers.

I'm not denying that CampBx can be a great option for buying/selling BTC quickly; however, if I want to sell BTC in USA, I believe I either

A) need to be registered as an MSB, or
B) use an exchange registered as an MSB.

So I will be keeping CampBx to only purchasing BTC until they get registered as an MSB which would enable me to use their website for selling BTC.

My experience is good so far. Dwolla withdraw and trading worked just fine. But I would also be interested whether they are already or planning to register as MSB.

Try PM's Keyer at https://bitcointalk.org/index.php?action=profile;u=15102 and ask him about CampBX's status with FINCEN regulations. Actually, I think they just registered with FINCEN this week:

MSB Registration Number: 31000026967575
Registration Type: Initial Registration
Legal Name: Bulbul Investments LLC
DBA Name:
Street Address: 13010 Morris Rd, Bldg 1 Suite #600
City: Alpharetta
State: GEORGIA
Zip: 30004
MSB Activities:
Check casher (Including traveler's and money orders), Money transmitter, Other, Seller of money orders
States of MSB Activities:
Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia,
Federated States Of Micronesia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas,
Kentucky, Louisiana, Maine, Marshall Islands, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri,
Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands,
Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee,
Texas, Utah, Vermont, Virgin Islands, US, Virginia, Washington, West Virginia, Wisconsin, Wyoming
All States & Territories & Foreign Flag: All States/Territories
Number of Branches:
Authorized Signature Date: 05/15/2013
Received Date: 05/16/2013

Nice!

Think they will change their terms & conditions so that we're not "selling to other people" or is that not necessary?

I don't mind the details, but right now I registered with coinbase b/c they said i am buying & selling from them and they are registered as an MSB.

Feel free to tell me I'm worrying too much about the details, but I'm trying to make sure I understand those details so I can guide others as well.

Good to hear CampBX is registered. I thought they must have it pending.

I've dealt with them a fair bit and they have fairly good service, reasonable fees, and transactions in and out of Dwolla.

Volume is a bit lower, but other than that, good.

I am never going to use this company again!!   This is the second time that I have had money missing and have gotten completely ignored for days!!  There is really no excuse for it.  The first time, I wired $980 and I didn't know that you could only use one bank account to wire money to.  The matter was fixed after about a week, but my emails were ignored until I threatened to come on the boards and let people know what I have been going through.  After issuing a threat, I got a response within 10 minutes.  But why make a customer wait a week for a simple response to an email!  I thought maybe this was a one-time problem and decided to give them another chance...

And here we are again!  I am missing $960 and have emailed them, messaged them, and opened tickets EVERY, SINGLE DAY since June 25th... and nothing.  I have gotten no response what-so-ever.  I am trying to post here as a last resort to get my money returned to me!

If you were smart, you would stay away from this company!  Unless you can afford to take the chance of your money being held in limbo for days or weeks on end.  I cannot!

If you are listening CampBX --- RETURN MY MONEY!!!  So, we can part our ways

Sounds like you need a new forum name... not sure how chillin you are right now...

As for sending money, why not open a Dwolla (http://refer.dwolla.com/a/clk/23DStG) account?  My money shows up instantly and it only costs a quarter...

And wow, you're concerned about 5 days?  That's the problem with fiat currency and wire transfers... which is why you should just keep all your money in BTC!

I will consider a dwolla account, but right now I'm just trying to 1) Get my money back from them, and 2) Warn people that this is not a good company to do business with. 

I have posted my issue in more depth on the "Is CampBX a ripoff" thread but this one is more active.  I'm just desperate at this point and worried they really are stealing my money and since there is no way to actually locate/contact them it's a bigger issue.

Keyur contacted me saying the issue would be fixed that day.  As of 7/3 it still hasn't.  No one has contacted me even though I've written dozens of emails.  What's starting to make me really worry about this company is all that I need is a confirmation or transaction number of the wire they supposedly sent and in 10 days, they can't produce one??  If this is truly a legit company, how is it possible that they don't have the wire confirmation?  I just want my money back and we can part ways.  If anyone knows what kind of legal action I can take, please let me know.  It would be greatly appreciated.

Chillin,
    I reviewed your ticket and looks like helpdesk already replied to it on June 26th.  We also exchange PM, so your claim that no one is replying to you is exaggerated and alarmist.

When a wire fails it takes bank at least 7-9 business days to send us a written confirmation of wire failure.  We cannot give status updates on tickets in the meantime, because we don't have anything informative to share.  Please give it time while we hear back from the bank.

- Keyur

It's not exaggerated.  Your first reply was immediately after I opened a ticket and that was to say that the wire went through and to check with my bank (6/26).  Since then, I have written every day asking for the confirmation number of the wire, per the bank's request, which you still haven't provided.  I am asking, again - to please send me the confirmation or transaction number of the wire.  The bank can help me with it if you would provide that information.

Your second reply wasn't until I had to get on a public board and was yesterday (over a week later), after countless emails, where you said that you would get the matter taken care of yesterday (7/3) and not only didn't take care of it, but never sent me an apology or an explanation or update of what's going on.

So, please do not tell me that my complaints are exaggerated.  I have stated the exact truth of events, including the fact that this was my mistake in the first place by entering the wrong zip code and that I've had dozens of successful transactions go through with no problems but this is unacceptable to hold someone's money for over a week with very little help or explanation.  People should know that this is the treatment they should expect when dealing with your company, when, or if something goes wrong with their transaction. 

I'm not saying you are misrepresenting any information, but e-mailing daily doesn't sound like it will get you anything...

I'm thinking you should be patient and wait 7-9 business days before e-mailing again...  If there's no information to share, what do you want them to say?

As far as legal action, talk to a lawyer, not random people on a forum...

Not to be cruel, but you're talking about less than $1,000, right?  That's really not that much money... if it's too much for you to go without for a couple weeks, then why are you investing it in bitcoins, and/or sending it to a start up company via wire transfer?

Calm down and be patient, and I'm sure everything will be just fine.

If they turn out to be a scam, rest assured, that I have much more with them than you do... so I'll gladly lead the charge of legal action if necessary, but I'm thinking if we just wait a few weeks, you'll be fine.

Good luck and happy 4th!

I just recently opened an account with CampBX and Dwolla.  Dwolla deposits take 3-4 business days, but once that clears you can instantly transfer into CampBX.  My only complaint so far is that the CampBX website is terribly slow so navigating the site takes 10-30secs per page click.

I concur

Also their API requires user/pass not token.

RO and Kjlimo,
    We are working on a major data center upgrade to resolve the speed issue. Trade times should be back under 3 seconds by end of this month.

Our apologies for the slow performance in the meantime,
     Keyur

Did you recently change you website policy to stop allowing for old deposit addresses?

"This address expires in 1 Week"

I could have sworn that a few days ago it said I could reuse the address...

Feel free to PM me your best non-QT client source of a static address.  Mtgox?  Vircurex (https://vircurex.com/welcome/index?referral_id=801-154)?

If Keyur is monitoring this thread I would like to mention a problem that has come up.  I have been using the service for a few weeks and have been liking it.  The problem is that the bitcoin deposits are taking longer and longer.  I have been using the same address since I started.  Originally, a few minutes after sending the bitcoins it would show as a pending deposit and then within an hour or so it would be confirmed.  Then it started taking longer and longer.  It started taking an hour or more to show up and then a few hours to get the six confirmations.  Then today I sent a deposit at 11:30 EST and now at 5:15 EST it still is not even showing as pending.  What is going on?  I have sent an e-mail, submitted a support ticket and tried every number I could find to call.  I am disabled and my bitcoins are my only income so this is very important to me.  It says the turn around for tickets is three days and that is an awful long time for me.  I would really like to know what happened to my bitcoins and why they are not showing.  I sent to the same address I have been sending to and nothing has shown.  If they were going to quit using an address they should let the customers using that address know that fact.  I don't think that is what happened but something is going on.  I would appreciate it if someone from campbx could resolve this for me.  I have the same name there as I do here, pirate1.  You have my e-mail address on file under pirate1 or can message me here.

Hi Pirate,
       As of July 15, Bitcoin deposit addresses come with an expiry date or ~2 week.  Make sure you generate a fresh address for every deposit.  If you sent your deposit to an older address, put in a ticket and we should be able to credit it for you by tomorrow PM.

We have also upgraded to a new data center on Sunday, so your Bitcoin deposits / withdrawals should show up within 10 minutes + time required to earn 6 confirmations.

- Keyur

Cool, perhaps there was an announcement that I missed...

Guess July 15 was the date that changed.


I will be recommending Vircurex (https://vircurex.com/welcome/index?referral_id=801-154) for those who need a static deposit address until further notice.

Keyur thanks for answering so promptly.  I was really getting worried.  I have already put in a support ticket on the matter and I will put in a new one reflecting what you just told me.  I will make sure to use a new address for every deposit after this.  I must have missed the anouncement about that but as long as it gets cleared up tomorrow no problems.  I hope the new data center works out well for us.

Thanks again.
pirate1

I handed over $19,000 in Bank of America money orders exactly one week ago and the funds are still not available. I drive to the location every time, since their office is only 45 mins from my house. I have personally met both the owner and his sister, who usually picks up the deposits. I sat in the break room at the Regus office, filled out the money orders, then personally handed this particular deposit to his sister and we counted the money orders together to confirm the amount. I sent an email yesterday and have not yet gotten a response. I have been using CampBX for about 2 years now and it has never taken more than 48 hrs for funds to be available. I'm starting to get worried...

Keyur, I wanted to check in with you again.  I still have not gotten my bitcoins.  I have done two new deposits and withdrawals using a new address each time with no problems.  However, I still am missing my Monday deposit.  You said on Monday that I should have it by Tuesday afternoon.  On Wednesday I got three e-mails, probably one for my e-mail and one each for the two tickets I ended up with. 
All three said I should have my bitcoins from my deposit within one to two days.  It is now Friday evening.  I have heard nothing else and still do not have my deposit.  I am hoping you can check into this and fix the situation.  I noticed the morning after we talked here it started showing up in red at the site that addresses will age out.  That is after we talked and indeed I have had no problem on my last two deposits and withdrawals.  I still need to get my deposit from Monday as it was over 4 bitcoins and I really need the money.  As I said before, I am disabled and bitcoins are my only income so this is very important to me.  I am hoping you can help

Thank you,
pirate1

CAMPBX CHANGED THE BITCOIN ADDRESS I HAVE ALWAYS USED FOR BITCOIN DEPOSITS from my Btc Wallet, with me totally unaware of their change, and unable to know about their change without first logging in to their system before the Bitcoin transfer.
As such, I now have about 57 BITCOINS THAT ARE NOT BEING POSTED BY CAMPBX TO MY ACCOUNT.  I have not received help from
their help desk or systems administrator in "finding" my bitcoins which from the data on blockchain.info are clearly
sitting in their deposit address!  This would be a lot of money for me to loose, and Campbx has not taken it as seriously
as I do.

Is there any way anyone at Campbx or anywhere knows what can be done to get my bitcoins back from their previous deposit
address with Campbx ?  I needed this $ "yesterday" and have no idea what Campbx is doing about the matter because they have
not kept me updated.  Is there any agency besides the Federal Department of Treasury Regulation, and the State of Georgia
Department of Finance and Banking is able to help me in this matter if Campbx fails to honor it's promises?
Campbx User: skinnybook12

Keyur,

Please tell me what is being done to "find" and POST my Bitcoins that were deposited to the address I have always
used, to my Campbx account? I needed this money last week. What, if any, additional things do I need to do to get my 57
bitcoins from you into my account?

Thank you,
campbx user: skinnybook12

Campbx came through in "finding" my Bitcons on the old Btc deposit address.  The bitcoins were back in my account a couple days after I posted on this facebook site.  Campbx from my POV has delivered and I would certainly use them in the future!  Good job Campbx.  I noticed that even their site is way faster with few to no programming hiccups (as there were in the past), I assume because of their data center upgrades.

Campbx came through in my case, and I would certainly use their services again.  The only issue I see is that their help desk / IT support desk is not big enough and they need to spend money on that to keep the customers they do have and grow their business.  If they keep improving with good leadership and help desk services, I could imagine Campbx taking away significant market share from MtGox in the coming years.

Now if they would just credit mine to my account.  Glad yours got cleared up skinny.  I am still waiting on mine and have heard nothing since I got three e-mails last Wednesday saying I would have my bitcoins in 1-2 days.  That was Wednesday the 24th.  I have written more e-mails and have no response of any kind.  I hope someone will transfer my bitcoins from the address they gave me and I used to use to my account sometime soon.  I think it is great that the day after I talked to Keyur here they put a notice up in red on the site warning people that addresses would expire.  I have used it since and get a new address each time and have had no problems and found it faster than it used to be.  However, that over 4 bitcoins deposit is a lot of money for me and I really need to get it.  Hopefully soon.  I will post when it is resolved or I hear something.

They received my money order on the 30th and have yet to credit it to my account. No one has responded to my emails either. What's going on with their service? I left a post on the facebook wall and they respond to general questions, but when I asked when will my acct be credited I get ignored.

campbxuser : 1blackman

    +1   :)

I want to stick up for Camb BX.  Since starting bitcoining in March, I'd give them a "C" grade on website design/speed, a "B" on support, and an "A" on USD transfers.  My experience lately with their dwolla<-->campbx transfers has been near perfect - I've done $4K transfers many times and each took about a minute to show up in both sides' available balances -- both for deposits and for withdrawals.

Ideas for improvement on their website design:  I wish they'd remove their wasted space on their depth table page - my screen only displays 13 rows - they could single space their data and fit much more.  And that is just an example of little website improvements they need to do.

I have been ignored since the 24th of July.  I got in touch with Keyur, the owner here on the day my deposit didn't show up.  He said I would get my bitcoins the next afternoon.  Then I got three e-mails on the 24th all saying I would have my money in 1-2 days.  Since then I can get no response of any kind.  I have sent several e-mails and another ticket.  I get the automatic, we got your submission and then never hear anything else.  This has really hurt my situation financially as I had already made commitments for that money.  It has worked fine every time I have used the service since then.  I   kept using the service but at this point I am looking around for another one.  It is totally unacceptable that they are keeping my 4.1+ bitcoin deposit.  The owner and support have both said I would get my bitcoin in a day or two and we are now at almost three weeks.  Monday will make three weeks.  That is Monday the 12th of August.  This is wrong.  All they have to do is check the transaction, go to the address and move my bitcoins to my account.  This all happened before they put up the notice that bitcoin addresses would age out.  In fact, that notice got put up the day after I talked to Keyur on this forum about this.  I guess Monday I try to call every phone number I can find and see if I can actually get in touch with anyone since they won't respond to e-mails or support tickets.  This has been really frustrating.  I have been a good customer of CampBX but that may be changing soon.  I can't see continuing to do business with someone who will occasionally take a bit of your money.  That may be a little harsh but they need to resolve my problem or it certainly looks that way to me.

Sounds like you owe someone money... perhaps it's time they accept bitcoin?  That way you can send it to them anytime the internet is on... 24/7???

Hi Pirate1,
      We have received a higher than expected number of requests for recovering Bitcoins sent to expired addresses.  We have resolved a large majority of tickets so far, and yours is in the pipeline.  Our apologies for the delay.

Thank you,
       Keyur

Enough to make you reconsider the expiring addresses idea?

Or does having the expiring addresses help your operations somehow?  I'm not trying to be a d***, I'm just curious why you made the switch.  Seems like Mtgox has been operating fine allowing old addresses to be re-used.

Excellent question: MtGox and CampBX are architecturally different.  We handle all Bitcoin transactions in real-time and ensure full synchronicity with P2P network at all times.  This has major advantages in terms of security and redundancy, but it does take a toll on performance.

Disposable addresses is a stop-gap solution which helps performance significantly.  We are working on developing and testing a more permanent fix.

Cool, thanks for the explanation.

Good luck!  If you're looking for additions to your team, feel free to reach out.

Keyur, thanks for responding and letting me know what is going on.  I can see how you could have had a lot more requests than anticipated.  The worst part is not getting any feedback.  Now that you have told me what is going on I can be patient for a little longer.  I am really hurting for the money but knowing I will eventually get it is a big relief.  I will keep watching for it and hope not much more time goes by before it shows up in my account.  I will keep posting developments and will post when this is all resolved.  Thanks again for answering me, you don't know what relief a simple answer can be.

It's not just coins sent to an expired address that disappear.Sent coins 12 hrs ago to a newly generated address and nothing, the account is empty.No response to my inquiry either. 

I thought it was time for an update.  It has now been a month since I made my missing deposit.  On the 24th of July I had three e-mails saying I would have my bitcoins in 1-2 days.  That has been the only response from the site.  I have had Keyur answer me here on this forum on a couple of different occasions.  The first time on the 22nd of July I was told I would have my money by the next afternoon.  The second time on the 10th of August to tell me my request was in the pipeline and they were handling more requests than they anticipated.  I really hope this doesn't take much longer.  I do appreciate that Keyur answers my postings on this site but it would be nice if the CampBX  site actually responded to my e-mails.  I am definitely giving them the benefit of a doubt given Keyur's postings here but it sure is dragging on a long time.  I really need the money and the longer it takes the more of a hardship it is.  I am still using the site and have had no further problems.  It is working better than ever as long as I change my address each time.  Nevertheless, it was the day after I talked to Keyur that they put up in red, on the site, that they would be aging out addresses.  When I made my last deposit that change had not been made.  I have been assured I will be getting my bitcoins and I am trusting that.  I am just wondering when I will finally receive them.  Today makes one month I have been waiting.  Anyway, that's my update and I am still hoping for the best.  I will update as this is resolved.

Finally I have my bitcoins.  This morning when I checked my account the deposit finally showed up.  Thanks Keyur.  Now I can breathe a sigh of relief.  Since they changed to the new system everything has been running very smoothly.  My only complaint has been the missing deposit which has now been taken care of.

At least something has happened for you.  Being a business man and one who follows things to the letter I've had a not-so different experience that is currently on-going.  I don't want to take this to a legal level however since I am running a business and the funds, not to mention my personal information plus the time invested all have a direct relation to keeping my operation running.  With that being said I don't typically have the "luxury" of someone doing something when they basically feel like it (ignoring you and not responding to you when they have your money is highly unethical and extremely unprofessional).  Maybe you made a mistake, sure but, ignoring you a paying customer?  That makes no sense.  Also don't think I'm being critical without offering assistance.  I have offered Campbx assistance and they ignored me (as they did all other emails that were about doing what they claim per their own statements).

I like you probably thought they were legit and doing the right thing in a timely, professional manner.  Sadly they are not and I'm seeing MANY folks on here have tried to be patient with them (it's very difficult to be patient when someone is playing "games" with your hard earned money) so it's with a heavy heart I had to write my last post and my final post on the matter before (not without proper response although plenty of time has been given already, from Campbx).  Please read/follow the events here as they unfold -> https://bitcointalk.org/index.php?topic=278973.0

Hi Pirate1,
     I made a typo when forwarding your PM on this forum to sysadmin, which caused the delay in finding your coins.

Apologies for the delay.

DM,

     1) Compliance is working on performing KYC verifications for applications.  They have a backlog because a lot of apps have come in this month.  Should be cleared next week.  We are also working on Compliance upgrades that will resolve backlogs for good by end of September.

     2) Can you PM me ticket number regarding your MOs for $1,500?  Keep in mind you can cancel unprocessed MOs and get the full amount back at any time. 

- Keyur

What about my 20 coins that vanished when sending them on 8-19 to a newly generated address?How hard can it it be to confirm this?All of 30 seconds ? My 4 day old ticket  # is LTS-383-26038.

My point exactly and it's not even me writing it.

There's no way anyone can do anything within any planning parameters with Campbx with this behavior going on.  I'm absolutely ill to my stomach right now because this kind of thing is why the govt is coming after it.  I truly hate this type of behavior because the bitcoin currency is absolutely awesome and all it takes is behavior like this to RUIN IT for the good guys.

I'm so disgusted right now I actually feel like throwing up.

Now I've called the Moneygram people and your organization has submitted my money orders for payment but, they haven't cleared yet.  So someone there has enough time to check the mail but, not change my account to "Verified".  Makes absolutely no sense.  So I expect that when the payments "clear" via me being able to check Moneygram @ 800-542-3590, that unless you change my account to "verified" that I will only be able to use $1000 one day and the other $500 the next?  Why are you guys doing this to me?  I trade bitcoins at the local level, I have been dealing with LOCAL PEOPLE trying to supply them with Bitcoins so their customers can further the Bitcoin movement.  Do you realize how absolutely difficult if not impossible it is to look at these people in the face and tell them that I can't help them after all the promoting I did?  Do you realize at all how damaging this is?  I need you to do the right thing, I need my account "verified" by the time that Moneygram clears so I can get these other businesses their coins and I promise you am I done with you.

RESENDING TO YOU VIA PM, and yes I realize you may not like this but, I'm honest and have nothing to hide.

CD,
The address you provided doesn't belong your CampBX wallet - please see ticket reply for more details.

And I get ignored.. again.  Like I said it makes no sense how you can have my moneyorder presented for payment but, yet not have my verification done within your own specified time frame.

What's harder and more time consuming?

A) Opening the mailbox, taking the MO out of the secure envelope I sent you and then taking it to a bank or scanning it for deposit.

B) *click* (account click to change account verified status within 5 business days of receipt as claimed on your website)

Don't think to hard about that one.

Are you ignoring me and not doing the right thing because I'm making people aware of your issues?  If so why does that bother you?  If it does, why are you still continuing to operate the way you are instead of doing the right thing?

Why would you rather take time defending yourself on these forums instead of actually taking action and fixing the issues?  For example changing my account from "unverified" to "verified" is simply changing a setting in your database.

If you're unable to change it are you no longer in control of the business?  If that is the case then why haven't you told anyone?  If that's not the case why aren't you able to change it?

Is your hand broken?

Are your eyes unable to see?

Is the electricity intermittent in your location and you're unable to stay online fast enough to click that single change?  Can you read?

Why are you using the same excuses you've used with others?

Why are other people getting service and some such as myself not (before I started writing what was happening on these forums you were treating me this way and this is my current recourse)?

Have you ever run a business before?  If not why are you not getting help?

If you have then are you that greedy that you don't want to hire anyone to help?  If so why?  If not then why are these problems existing for people trying to use your exchange?

Do you seriously think that your statements on Facebook and Twitter match up to the actual conduct of your business?  If so then why isn't my account changed to "verified" status?

How long do you think it's going to be before I start blowing up your Twitter and Facebook pages because you won't do the right thing?

Do you think that everyone has the patience to wait for when you feel like doing something against what you wrote that you would?

Do you ever have plans of doing the right thing or are you just going to continue conducting operations this way and hold people up for weeks on end?

(I see the pattern of what you're doing in that you typically take 3-4 weeks to get any sort of response/result from you in the small instances before this year that you resolved issues.)  In fact you're doing this with me right now.  At the current rate of things according to the contradictory behavior I'm looking at Sept 15th-19th of seeing all this if at all getting resolved.

Do you really think it's possible to operate a business based on honesty with someone doing that?

How would you feel if someone came to your apartment and took money from you in front of your significant other?  Would you still have any dignity left?

Do you understand what honor is?  If so do you think you're acting honorable in any way shape or form by acting different than what you wrote on your website?

I honestly don't know how you fellow bitcoiners put up with this kind of thing, and I'm not talking about Campbx in particular I mean in general.  I see the forums everywhere loaded with complaints of this nature.  I swear you guys have more patience than a tortoise I think.

Well it looks like here's another flag -> https://www.bbb.org/atlanta/business-reviews/business-services-general/bulbul-investments-in-alpharetta-ga-27474482/complaints#

These guys seem to have a problem with ignoring communications to them from others as well.  I can't make this stuff up.  This is obviously getting way out of hand.

I cut and pasted the  generated address from my account.When the coins didn't show in the 1st few minutes, I then generated the same address and sent .2 coins just to check.Now what?    Both times the wrong address?  Those coins left my wallet to the address provided by CampBX.

Since myself and MANY others are being ignored for no reason.  "Backlog" isn't a legitimate reason to have a person's funds, identification and then not do what you're going to with said items in your possesion.

So if like me you're having problems getting any actual real answer (only one is needed at this point and it's "Yes I will do what I said I would sir your account will change to verified immediately and in addition your $1500 will be credited to your account immediately.")  Wow I just solved my own issues with that one little statement compared to all the other documentation I have produced proving not only my points, but sadly MANY others.

Then check out this info and maybe you can reach this person via those methods since he chooses to ignore us through the proper channels he wants us to go through -> https://bitcointalk.org/index.php?topic=281042.0

DealMaker, since you have so much time to post all of these posts, I encourage you to instead use that time to create a better exchange...

I think you'll find it's difficult; however, I think you'll also find that it's likely easy to make money helping people buy/sell bitcoins, which is why I'm  considering getting registered as a money service business to start doing so;

however, such would cost at least 5 grand in legal fees just to be able to do my first transactions, which is why we're at the mercy of these folks...

Good luck, I hope you're rectified soon.

i have a withdrawal of 15k+ and 10 BTC, they have ignored me for 3 months now.
anyone wants to join forces and sue them?

this is more of a red flag then yellow lol.

First time ever posting about it? 

Don't forget this thread was created long time ago in April 2013.
Back then, the problem wasn't that bad and you can see "Keyur @ Camp BX" was answering the questions.

so 1 year later? lol

From what I hear, most things get resolved... this guy mentioning a three month issue is the longest and only outstanding issue I'm aware of.

That said, I like to be aware in case I need to start moving my stuff!