Bitcoin Forum

Hello.

I restored my Jaxx wallet with my 12 words.
The wallet came empty. All my ETH is lost.

WTD?

I have the backup media still ok and I still have my 12 words written down.

Is it a completely 'fresh' wallet ?
Or do the addresses inside this wallet have a transaction history ?

You might want to uninstall jaxx, delete (or better: just rename) the jaxx folder inside the 'AppData' folder and reinstall it.
If its a synchronization issue, this should fix it.

But, Jaxx is known to be buggy and vulnerable. It is NOT recommended to use this wallet.
As soon as you are able to access your coins again, please move them to a safer wallet.

Did you use the right derivation path when restoring?

Check that.

https://bitcoin.stackexchange.com/questions/63804/restore-wallet-from-jaxx-to-coinomi-eth-missing-but-btc-and-ltc-are-fine

I had a tiny amount of ETH on a Coinomi wallet that disappeared after a restoration. I really can't remember what I did now to find it again but ETH needed extra steps compared to BTC which just reappears. It took me quite a while to get it back.

Ok, thanks! I'll try those and post here what happens.

The transaction history was empty and the instructions did not work.
I have macbook so I am not able to delete my "app data" folders.

I don't think your Eth was lost. Jaxx sometimes doesn't show the correct balance of the wallet, if you're sure with your 12 words seed (including the sequence) and there were no transactions that have been made, then your funds are there.

• Are you using the latest version of the wallet? If not, update it to version 1.3.18 (https://jaxx.io/downloads.html)
• If still not showing, try restoring your wallet on other jaxx platform (Mobile: Android/iPhone, Tablet/iPad, Chrome Extension)

If you want further assistance, then you should contact their support by:


PS. You can also restore it using other wallets that supports 12-word mnemonic phrase.

This is a good tip, I thought about this.

Have you ever used those 12 words to restore your wallet before?

You wouldn't be the first person to try using their 12 words, only to discover that they are not the correct ones for the wallet they're currently using.

I'm not sure how people do it, but somehow they get 12 words, and then they create a new wallet that is actually using a different seed??!?

I always double check that a seed mnemonic recreates the correct addresses before committing coins to a wallet... It's one of the reasons I refuse to use Exodus, it won't even show you the backup mnemonic until you have received coins!!?! :-\

Aren't Jaxx and Exodus completely unrelated wallets ?
I thought Jaxx does allow exporting the seed. Even without having a balance stored there.

Either way.. Jaxx AND Exodus are both wallets which should NOT be advised to use. Both seem to be buggy and partly exploitable.


@OP:
The best bet would be to use any other compatible wallet. Jaxx follows BIP 32/39/44.
If you didn't change any settings upon creating the wallet (i.e. derivation path; i am not sure if you are even allowed to change that parameter there) your seed should create the same addresses / private keys.

Yes... The point I was making is that you should always test that the backup you have works before committing money... Exodus doesn't allow this.

Jaxx does, but I suspect the OP never tested their backup... And have found out (too late) that the backup they have is not for the wallet they've been using

This is what i do presume too which he might able to list out the wrong back up for a certain wallet because if above recommendations doesnt work then this would really be the possible reason.
If its on latest version and if its already synchronized then there would be no other way.

You were right about this! I completely effed up this one.

But learned from the first fup though. Jaxx seems to be quite buggy, I had a similar (ish) problem later with BCH too. I tried to do another wallet on another computer, transfer some coin to it, then delete it and restore it to the same or different wallet, at least from Bitpay to Exodus, Exodus to Coinomi, etc works. And I also got the BCH working from Jaxx to Coinomi. I am toggling these between mac, iphone and 2 windows computers. The original ETH stack is still missing though. :D

Thanks for everyone that helped, I got all my coins retrieved yesterday to my electrum wallet!

Using electrum wallet? I thought your ETH is missing AFAIK electrum is only for bitcoin though there are some several forks of this wallet (which is cannot be trusted) but never heard about electrum for ETH. Would you tell us if where you download that electrum.

For future people searching for this you'd be doing them a favour by telling them what happened. Though as above I don't see how you got ETH out with Electrum.

You are right.

So I did this:

I opened the wallet with the missing asset, example the Jaxx-wallet containing ETH.
Then I went to the tools- section and wrote out my ETH-private key.
Then I opened Exodus wallet, went to the tools- section and imported my ETH-private key - which retrieved my long lost assets. Woohoo!
Then I shapeshifted these ETH to my Electrum wallet as Bitcoin.

And then I did the same operation with BCH. Private keys out, imported private keys to a different wallet. Then transfer to BTC and move to a more steady wallet.

So now my assets are safeish in the Electrum wallet as BTC. I also ordered a USB-wallet for cold storage.

From my experience, I think using these experimental multiwallets is not very convenient. I also had to help one of my collagues to retrieve his lost coins. I think I will not use shapeshift anymore though it has worked every time. I think more appropriate way is to use a market of some sorts.

How were you able to open your wallet ?
I thought your word phrase did open a completely 'new' wallet ? You never had the idea to tell us it is the same address shown, just with 0 funds  ???
This would have accelerated this whole process a lot.




I hope by 'USB-wallet' you are actually referring to a hardware wallet ?
You can't use an USB-stick as a cold wallet. Those would not be a good storage solution. A real hardware wallet (micro computer / secure element) is required (e.g. trezor/ledger) to keep the private keys offline.

I'm not 100% sure what happened.

When I restored the wallet from seed it was empty but when I imported the private key of that same wallet it wasn't.
And yes, I meant trezor stick.

I am.

You always had access to your wallet. Jaxx somehow just wasn't able to retrieve the up-do-date information regarding your addresses/balances.
This is purely due to jaxx being buggy.

The next time, make sure to at least remember 1 of your addresses, so you can recognize them if something like this were to happen again.

You are right.
Could you recommend me some multicurrency-wallets or is it better to buy and store altcoins in market accounts?

From now on I'll write down everything I do. :D :D :D

By "market accounts", I assume you mean keeping the coins on an exchange?

The answer is NO... that is a really bad idea. You won't have access to the private keys (or seed), which means if anything goes wrong, you have very limited options with regards to recovering funds.

As will all things crypto, if you are not the sole person who has access to the private key/seeds, then you do not have control over the coins.

The most common hardware wallets like Trezor and Ledger are both "multicurrency"... and support most of the "big" cryptocurrencies. I recommend going to their respective websites and reading the FAQs and checking to see if they support the currencies you are wanting to use.

https://www.ledger.com/
https://trezor.io/

Unfortunately i am not aware of a good multicurrency wallet for a desktop pc.
Coinomi seems to be very solid and does support a lot of different currencies (120+). But unfortunately it is only available for mobile phones.

You might be able to run it in an emulator, but i doubt this would be the best option :7




This will definitely help in future problems   :)

As above, an absolute no to exchanges.

How many different coins do you want to store? If it's not a huge number then there'll likely be good enough individual wallets but nothing multi worth bothering with. Coinomi have long been threatening to release a Windows version but it's not here yet.

I personally would not have any wallet on any Windows PC.

Not much, XRP, XMR, ETH, LTC, maybe some others later on.

I have Coinomi on my phone but I'm not comfortable on storing real money on software built for cellphones.

Thanks for the replies, again!

All of these are supported by the ledger nano s.
If the overall $-amount you hold can absorb the purchase of a hardware wallet, go for it.

It is the best combination of security and convinience. You'll be able to access them all the time with ease, while the private keys stay in a secured offline environment.

For holding the most common coins (see: ledgers supported assets (https://www.ledger.com/pages/supported-crypto-assets)) a hardware wallet probably would be the best option.




I can understand that doubt.
But running an android emulator on a linux machine to store your coins SHOULD be safer than desktop wallets on windows. But no guarantee on that.

A phone is not ideal but it is vastly preferable to any PC that ever sees usage on the internet. I would never have any wallet on any PC that was connected. I've got plenty on phones.

I got my Jaxx wallet on my old system with some coins. Forgot my password. I can’t find my pk or mnemonics. Wtf can I do?

If you do not know anything about password and your seed then nothing can be done in this case, your best chance is to try find password or seed. You probably wrote them somewhere, and maybe you use same password for other wallets/sites. Try to remember how many characters was in the password, maybe it can be done by brute force if it's a short and simple password.

You can check this tool : https://github.com/gurnec/btcrecover

Usually (with each PROPER wallet), nothing except for bruteforcing the private key (which does only work if you had a very very weak password or you can remember the majority of your password).

But.. since you are using jaxx you might have another chance.
Jaxx has quite a few vulnerabilities which allow to extract the private keys. You might want to search for one and get/create an exploit to extract the seed / private keys.

And in the future, make sure to have a backup of your mnemonic seed. And please do NOT further use jaxx.

ANYONE can steal your coins if you are using jaxx using simple malware.
In this case, this is helpful for you. But generally this is a worst case scenario.