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There is currently a ton of people who are everyday reporting issues with their brand new purchased Ledger Nano X devices, so I would advice everyone not to waste money purchasing this junk device.
You can do twitter search for words ''ledger nano x battery'' and you will see a bunch of people complaining, so don't trust me but verify and check yourself
Here are some examples from people posted on reddit only in last five days, and moderators are probably downvoting any issues, or banning people if they complain.

Broken Nano X out of box (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjgj5n/broken_nano_x_out_of_box/

nano x battery will not charge? (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjfclc/nano_x_battery_will_not_charge/

Ledger Nano X Dead Battery Trilogy - 3rd Time Was Not The Charm (posted 1 day ago)
https://www.reddit.com/r/ledgerwallet/comments/pitnma/ledger_nano_x_dead_battery_trilogy_3rd_time_was/

Nano X Battery Issue (posted 1 day ago)
https://www.reddit.com/r/ledgerwallet/comments/pistu7/nano_x_battery_issue/

Nano x wont charge, battery doesn't even show percentage, went dead immediately after unplug. (posted 3 days ago)
https://www.reddit.com/r/ledgerwallet/comments/pi3z26/nano_x_wont_charge_battery_doesnt_even_show/

Slow Customer Support after receiving faulty Nano X (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/ph6qp3/slow_customer_support/

Unable to charge (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/ph6shg/unable_to_charge/

Received my Extra Effort Replacement Nano X that also has a dead battery. What now? (posted 5 days ago)
https://www.reddit.com/r/ledgerwallet/comments/pgbu9h/received_my_extra_effort_replacement_nano_x_that/

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If you by any chance still decide to waste your money and purchase this junk there is potential cure tutorial for Nano X pandemic, that will however probably void your warranty :D
https://www.reddit.com/r/ledgerwallet/comments/pgh4am/anyone_having_battery_issue_follow_this_tutorial/

https://i.imgur.com/QAIOpka.png

With a proper prying tool, they would never know you've opened it :D

---

Looks like one of their assembly workers intentionally ^{[it has to be, based on the number of reports I'm seeing here]} pushed the battery connectors down, so it doesn't make that much contact!

Reminds me of the fix for the Nexus 7 tablet Autorotation not working any more... you had to push on the back of the case in a certain spot... so you popped the case open and put in a little cardboard shim to make sure the ribbon cable connecters were making a solid contact :P ::)

Still... for a device that costs as much as the Nano X does, this should not be happening... the build quality and/or QA Testing is seriously lacking ::) :-\

After months I finally decided to get my hands on a ledger nano x just a few days ago. The battery was empty when I received it but I was able to charge it and use it immediately.



Can you elaborate why there's apparently so much hate ?
I am really satisfied with my "Nano S" and that's why I decided to buy a "Nano X" aswell to have an immediate backup if one of them breaks and got no complaints about the devices whatsoever. (sorry if this is going too much offtopic)

Basically because of the closed source policy they have, the disastrous handling for the hack of their shop, where a huge number of customers' addresses leaked, for pushing commercial updates for their software faster than bug fixes...
I also have a Nano S that works well, but if I'd ever buy a new HW, I'd choose another company (for these reasons and for experiencing something new too).

I've been aware of the data leak and am glad that I wasn't a customer at that point...
I can understand that not being open source is a big no-go for many people but I still trust my ledger more than any other wallet software or device that I would use otherwise (except maybe an open source hardware wallet where other, tech-savy people, would dig through their code). Hopefully my Ledgers won't break down on me so I don't have to buy another hardware wallet ever.

That kind of hardware wallets start to gain more and more ground lately. Even the old "established" Trezor is open source (just it doesn't have Secure Elements chip yet). A list is here: https://bitcointalk.org/index.php?topic=5304483
And if a HW is open source for, let's say at least 6 months, I am 99.999% sure that multiple tech savvy people have checked it over a couple of times.


I don't realistically have such hopes. Sooner or later it will break, but I guess that it won't happen for at least 5 more years. My hope is that the technology will be better and cheaper until my HW dies off.

Luckily Nano S doesn't have its own battery. I just don't like this new mess up (c) by Ledger.

More complain cases incoming and notice how they are getting downvoted by ledger mods on reddit:

REPLACEMENT FAIL!!! niceeee (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjwati/replacement_fail_niceeee/

You sent me 2nd BROKEN LEDGER! (Unacceptable) (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjv069/you_sent_me_2nd_broken_ledger_unacceptable/

I watched that tutorial video posted by one guy and connectors are totally squashed, but they are probably made from some cheap material and bad contact could happen again in future even if you open your device and ''fix'' it yourself :)
Ledger quality control check = zero.
Here is one more video with voice instructions and explanation for older version of nano x:
https://www.youtube.com/watch?v=LsvtkXhkhcc

Imagine paying 119 euros for this faulty device, and they send you replacement that is also faulty, so you have to pay shipping and customs multiple times, like it happened with some people in previously posted comments.
This is just getting started, I suspect much more people will start to complain when they receive their new nano x devices.

Integrated batteries are not good for hardware wallets, but I like the idea of having standard batteries you could take out whenever you want and replace them with new ones, like Keystone and Passport are doing.

I have never liked the Ledger Nano X since I first saw it. Can't say I care much for the Bluetooth feature nor the internal battery. Good old cables beats wireless connections if you ask me just like a pen and paper is better than saving your seed digitally.

Considering all the issues we have seen recently with their workers abusing internal databases and now creating malfunctioning devices, I am starting to think that Ledger isn't paying their workforce enough and this is the way they protest. It's either that or they are employing incompetent idiots who don't care about anything and just want to see the world burn.       

That's a pretty harsh statement, and while I respect your criticisms of Ledger devices, I don't think those complaints are the rule; they're the exceptions.  I've had a Nano X for a while now and have never experienced battery problems--and yes, I realize I'm one data point, but I'm guessing I'm not the only one here who owns one and hasn't had a problem yet.

I don't like the bluetooth function, either, to be honest and I never use it.  However, I do like Ledger devices and the X is slightly better than the S in my opinion.  If you're a long-term holder of one or more coins, you don't even need to use the device; you just need the addresses you're going to use and the recover phrase--but that's true of any hardware wallet, I guess.

OP, I'm not poo-poo'ing your references, because obviously people are having trouble with their devices, and that's something Ledger should be concerned about.  Given that the ones you posted are very recent, I wonder if QC at their manufacturing site has gone to shit recently.  Has this been a long-standing problem, though?  Again, I doubt it--but I'll keep an open mind to this issue, and if you follow up with posting more complaints, I'd definitely start to wonder what the hell is going on with Ledger.

More complains incoming and storm is just starting, please wait few more days and you will hear about this news everywhere, but remember who told you first  :)
Only in last few days I posted 15 examples from reddit of problem with Nano X battery, and twitter is full of similar reports, just imagine ledger email now  :o

Battery charger issue. Unplug/plug USB cable (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk8auu/battery_charger_issue_unplugplug_usb_cable/

Sitting here waiting on my Nano X. (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk7zry/sitting_here_waiting_on_my_nano_x/

Help. My Nano X batt just can't work. (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk7nv9/help_my_nano_x_batt_just_cant_work/

My nano X battery dead and can't download invoice via Ledger server (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/pho9dt/my_nano_x_battery_dead_and_cant_download_invoice/

Another nano x that won’t charge :( (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/phlgt4/another_nano_x_that_wont_charge/

This isn't good for Ledger's reputation, hopefully they can figure it out before long.  I wonder if Ledger has contracted with a new vendor for batteries or connections.  I don't think there's anything integrally wrong with the Nano X, but I suspect that recent supply chain issues caused by the pandemic have something to do with this.

I bought my Nano X a couple of years ago when they were fist introduced, and have never had any issues with the battery.  Personally, I prefer the competition's hardware wallets so I don't use my Ledger wallets very often at all.  Most of the time my Nano X sits in my desk drawer, but every time I've pulled it out the battery still has plenty of juice.

 

I must say I had seen enough when I saw how Ledger handled the consumer data leak. When a company works like that, what can you expect from the QC? I'm shocked but on the other hand not surprised.

I agree, standard batteries are a much better and more long-term solution. No dying batteries in a few years (Li-Ion always goes bad sooner or later) and no fiddly connectors. I find it especially funny that Keystone (ex Cobo Vault, ex.. it was something else before Cobo, right? Why is it always changing brand?) removes AAA support in their 'Ultimate' edition.

More reports and complains are coming from ledger nano x customers, I can't even catch them all and I will stop doing it after this because I think I proved my point.
In total I collected around 30 complains about batteries in last few days from reddit and I am sure that I missed some along the way, so do your own research.

The Infamous Battery issue detected, and I don't think I can do anything about it except rant here.
https://www.reddit.com/r/ledgerwallet/comments/pmbhut/the_infamous_battery_issue_detected_and_i_dont/

Newly ordered Nano X issue
https://www.reddit.com/r/ledgerwallet/comments/pm7am6/newly_ordered_nano_x_issue/

ledger goes down in battery percentage by the second
https://www.reddit.com/r/ledgerwallet/comments/pl5c25/ledger_goes_down_in_battery_percentage_by_the/

Ledger Nano X Gift Ruined by Battery Issue
https://www.reddit.com/r/ledgerwallet/comments/pl4q2g/ledger_nano_x_gift_ruined_by_battery_issue/

Just got ledger, does it have battery issue?
https://www.reddit.com/r/ledgerwallet/comments/pl77cv/just_got_ledger_does_it_have_battery_issue/

Battery issue - Ledger Nano X - Ticket id 1007500
https://www.reddit.com/r/ledgerwallet/comments/pl63iy/battery_issue_ledger_nano_x_ticket_id_1007500/

Anyone recently buy Ledger that worked properly?
https://www.reddit.com/r/ledgerwallet/comments/plg34w/anyone_recently_buy_ledger_that_worked_properly/

My new Nano X ‘s battery can’t be charged.
https://www.reddit.com/r/ledgerwallet/comments/pllxoj/my_new_nano_x_s_battery_cant_be_charged/

Ledger Nano X with battery issue (only charges at 2%)
https://www.reddit.com/r/ledgerwallet/comments/plk5mg/ledger_nano_x_with_battery_issue_only_charges_at_2/

Ledger Nano X Battery Not Charging
https://www.reddit.com/r/ledgerwallet/comments/pljl1j/ledger_nano_x_battery_not_charging/

4th Ledger Nano X unit with Non-Charging Battery
https://www.reddit.com/r/ledgerwallet/comments/pkruxk/4th_ledger_nano_x_unit_with_noncharging_battery/

Brand New Ledger Nano X Not Charging
https://www.reddit.com/r/ledgerwallet/comments/pkox2e/brand_new_ledger_nano_x_not_charging/

Dead battery.
https://www.reddit.com/r/ledgerwallet/comments/plqtrq/dead_battery/

No battery at all?
https://www.reddit.com/r/ledgerwallet/comments/pkv5og/no_battery_at_all/

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Reply from ledger publicly admitting they have a problem, claiming that 5% of their devices have battery problem, but I suspect it's much more than that:

The Nano X Battery Issue – and how we are responding to it
https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/

It's hard to trust Ledger when it comes to figures they make publicly available. The number is surely above 5%. The only question is how big is it? But you need to also take into account that only unsatisfied customers complain about a product. Those who have no problems, won't open a reddit thread saying everything is OK. That's just the way it is. For every unsatisfied user, there might be 10 who are happy with what they got. However, there might also be another 10 people with problems that haven't been addressed in public. We will never know the exact numbers.   

Keystone currently doesn't sell their Ultimate Keystone wallet version, and I think it was way overpriced with price of $479 but it is meant for institutional players.
I think they can restart manufacturing and add AAA support if enough people shows interest, but rechargeable battery is still good enough and AAA batteries are meant more to be for emergency use case.

We are talking only about ledger reddit channel here that has small number of members compared to number of devices ledger sold so far,
and they made no announcement about this on their official website or on their much bigger twitter channel... I wonder why else than to hide what's really happening with batteries.
Not to mention they are constantly downvoting every public post complain on ledger reddit... that is really pathetic, but I guess their co-founder needs to work on something also  :P
 

I didn't know that there was a pandemic with Ledger Nano X's. It's good that mine is still in good condition and nothing like that ever happened. Maybe it was a rush in production, and the quality control didn't check it correctly?

To get that 5%, we need to have the total amount of Nano X sold divided by the total number of rejects multiplied by 100 to get the percent. And with that, we can get that ±5%. But for sure, they are not going to disclose that data.

How do you know who is downvoting the posts and that the admin is doing it? I don't know much about reddit, but from what I do know, you can't see who voted or downvoted what. I checked a few random posts from the ones you added. They show various upvote percentages and based on them and their popularity, all I can conclude is that several people have to downvote that certain post for the percentage to be the way it is.
 

I think what they really meant to say was: "5% of the customers that received Nano Xs"
^{- In other words, those with multiple orders and replacements were counted as one [it's not a fact, but I wouldn't be surprised if that's the case]!}

This problem has existed for three and a half months and they decided to post an announcement just five days ago ^[SMH] and on top of that, it took them months to come up with a so-called "sustainable resolution" while we know how much it really takes to fix or prevent the issue in question!

And yet customers aren't allowed to choose "which batch (https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/hc6pd1l/?utm_source=share&utm_medium=web2x&context=3)" their replacements come from!

Yeah right! So that's why some of the users have received "multiple" faulty replacement units ::)
^{- I wonder what would've happened if they didn't "intensively test" the units that they sent out!}

Who else would waste time trying to downvote every single negative post on their reddit account?
They simply don't want those posts to be seen on top so they push them down, and I witness this happening several times but I can't prove anything.
I can only suspect that co-founder clown btchip and ledgersupport_muto are most active in this downvoting and moderating.

It's because they are amateurs working in some garage or basement from French village and they probably don't have enough workers to process and check everything.
They are still one of the best selling hardware wallets but that won't last very long.

I think that one guy received faulty devices 3 times, and if customers like him are not living in EU they have to pay all additional shipping and custom costs.
Nothing surprised me from ledger anymore, and I am just waiting to see what circus show will come next from them.

Guys you need to see this epic disaster from ledger and proof they are lying about number of only 5% affected devices with battery issues.
Here is one reseller that has 210 ledger nano x wallets, and his customers returned him 22 devices as faulty battery, than he opened 12 boxes himself to test it and NONE of them was working, so calculate that percentage!
Ledger company blames distributor and vice versa, they are both just washing their hands and purchasing ledger at this point would be like you buy something on flea market, cat in a bag or snake oil surprise.
There are some speculation that cargo air and temperature could affect this devices, but I think that ledger should rebrand and choose a new name for their company - Circus hardware wallet  :D

https://i.imgur.com/WAP5b7h.jpg
https://www.reddit.com/r/ledgerwallet/comments/pq018a/help_i_have_dead_ledger_nano_x_210_pcs_in_my_stock/

In addition to this, one guy reported that ledger is trying to change contact points from 2 to 3, but it's still not working... he received replacement and nano x is still not working...
https://www.reddit.com/r/ledgerwallet/comments/pq4l2u/the_battery_of_my_nano_x_replacement_is_still_not/

Is anyone aware if ledger has multiple manufacturing points?
Maybe there is just one factory that is facing these issues..
Some countries might be affected and some aren‘t.

They've mentioned before about having production lines in France and Asia ^{[link (https://www.reddit.com/r/ledgerwallet/comments/cxa3d9/where_are_the_ledger_x_and_nano_s_manufactured/eykehnh/?utm_source=share&utm_medium=web2x&context=3)]}... AFAICS, they've never explicitly mentioned which country/countries in Asia, and despite having an office in Singapore, I don't think it's them.
^{- Based on the complaints that I've read, they said it was manufactured in France.}

According to the link you shared, their reddit moderator mentioned that the secure element is manufactured in France. The rest of the device is surely assembled elsewhere where the labor is cheaper. That same moderator (btchip) also mentioned in a different reddit post, that the device is not manufactured in China. I have no link for that, but I believe it was said in one of the user complains that dkbit98 linked to in this thread.

I never saw any proof that ledger factory exist in France and I know they are purchasing secure element from other manufacturer ST Microelectronics that is French-Italian company located in Geneva, Switzerland.
There are several reddit posts asking this question but they got downvoted again, that is what ledger moderators are doing all the time with inconvenient questions.
I am sure that majority of ledger is built in China or other asian countries with cheap labor, but sad reality is that most electronic devices (read Apple) are also made there.
Only problem I have is that ledger is hiding the real truth (behind word Asia), and most likely devices is only packaged and shipped from France.

Anyone need proof they are downing questions on reddit? Here it is:
https://i.imgur.com/uZDqEF1.jpg
https://www.reddit.com/r/ledgerwallet/comments/n3jstc/where_is_ledger_made/

In 2018 they opened ledger Hong Kong office:
https://www.ledger.com/ledger-expands-to-hong-kong-appoints-benjamin-soong-head-of-asia-pacific

Ledger is not making ST secure element, so maybe only box packaging is made in France from recycled toilet paper  :D

Given the numerous incidents of its employees misusing internal databases and now manufacturing faulty devices, I'm beginning to believe that Ledger is underpaying their employees and this is how they protest. Either that, or they're employing inept jerks who don't give a damn about anything and only want to see the world burn.

@Ruvi2000sew
Are you serious? You though it would be a good idea to try your text spinning and copy-pasting capabilities in the same thread where you got the post from? Your software failed at changing the last sentence - the one about the world burning.

I hope this guy, Ruvi2000sew, reads this. Lol. Maybe he just spams posts everywhere with his software and doesn't think to check replies from his posts or something. Could it be a bot? :o

Damn, on one hand I feel bad for anyone who bought one of these, but on the other hand, they bought it most probably after the data breach scandal situation, which should have been enough of a red sign not to trust this company with any money or data ever again.
I don't understand how people were recommending Ledger to newcomers mere weeks ago, hopefully finally they understand why I tell them not to.

You are describing exactly my situation here and you don't have to feel bad for me at all.

I bought my ledger "nano s" after the data breach and because I was satisfied and wanted a second device, I even bought the "nano x" and I am completely satisfied.

In my opinion, the uppricing for the "nano x" is a bit too much just for an internal battery support and more storage to install more apps simultaneously but except that, it is a good hardware wallet in my opinion

... if it works correctly. And be prepared for another future data breach or similar. These guys have bad business practices and even if they don't have another data leak, they'll pull off some other shit in the future. I don't see that they care about customers for example. So maybe if it suits them, they stop giving updates for Nano X once Nano XY comes out etc. or if they need some cash, maybe they sell your name+address to ad companies? I can imagine these things after I saw how they handled customers in the last couple years.

I totally get your point and I didn't want to sound like I am defending them for the things that have happened in the past :)

I just wanted to point out that for some people like me, currently (maybe not anymore in the future) , ledger as hardware wallet is a good alternative to storing my coins online or on an exchange.

Other (optionally even open source hardware wallets (like Trezor I think)) are probably safer if you care about your privacy x)

And this future may be coming sooner than you think...
Ledger Pandemic is evolving and growing... now they started to send EMPTY ledger boxes to people, and I am not joking about that, just look at their reddit page if you don't trust me.
And if by any chance you get ledger device in the box than you will probably have one of those new Temperature too high defects.
One more thing is that Ledger started working with Etherscan explorer sending them suspicious addresses...that is a red flag for me, and I don't understand why would hardware wallet device company do that:
https://bitcointalk.org/index.php?topic=5361404.msg58003022#msg58003022

And I got a call this AM from someone I know who went to sell some coins this AM with the 10% BTC price jump overnight and they had the battery message.

Not what a really wanted at a 6:30AM phone call. But, it does show the panic that people can have when something like this happens and the stress it can cause people.
Him not me, I was up anyway. 15 minutes earlier, then *I* would have been stressed too.

Guess I help him move to a new HW wallet after work.

-Dave

There is now all army of people complaining all the time about battery issues and I was amazed when I saw one comment from their co-founder aka reddit moderator, that is was all just a  simple mistake and they are investigating what happened.
Their support can't cope with number of complains they receive, and I heard some rumors that they are working on some new ledger device, so maybe they will stop supporting X and S soon, like they did with Ledger Blue and Ledger HW1.

So they are creating a new device, maybe a rival to the Trezor HW and forget all the mishaps on the Nano X, like just moving on to the next. I hope they don't stop the support with this. Do you mean by the updates of the firmware or just the device itself and not reselling it anymore?

Can you share with us, where you heard those rumors ? I never heard about the Ledger Blue or the Ledger HW1 but I really hope that they don't stop supporting the Ledger Nano S or the Ledger Nano X any time soon. Otherwise, nearly 200$ would go to the waste after only a short amount of time lol

With everything that has happened and is happening in Ledger, I still don't believe that they will just stop supporting its S and X models, regardless of the fact that they are probably working on a new model as well. Here I would particularly point out that the model X is relatively new and it is insane to think that Ledger would have decided to take such a drastic step. I think that support for both models will continue for years to come, everything else is rumors.

The Ledger Blue cost almost 300€ and was discontinued just a few short months after release. Which means no software updates or support for a new product. It is shown that Ledger absolutely drops products if they don't sell or have issues. Which is the case with the X.
https://www.reddit.com/r/ledgerwallet/comments/7zbcye/ledger_blue_discontinued/

The only reason they keep selling and supporting the S is because, well, R&D cost has been paid off probably hundreds of times by now and they know they can keep milking it at no additional cost since people keep buying it and it works fine. If it would have an issue like Blue or X they would drop it quickly, I'm sure.

https://decrypt.co/17125/ledger-blue-review-does-bigger-mean-better

Few days ago there was some ledger community audio call, and they allegedly said they are working on some new model.
If we compare that with Trezor, they are still maintaining and supporting first ever hardware wallet that was released back in 2014, and ledger already dropped support for two models (so far).

One of my theories is that are doing this massive battery problems on purpose, so they can retire model X after some time.
I know they are village amateurs, but nobody can be so stupid to send customers faulty devices multiple times, and that is still happening.

Wow, what crap construction. Got my friends coins out last night and decided to see if we could take it apart to figure out if we could fix it.
Not like we can do any more damage to it....

Pried the top off, and had metal tabs and flakes land on the table. No idea where they came from, looks like debris that landed in it during assembly.
Sadly, no pictures since we declared it worthless and decided to get dinner at that point. His wife cleaned up the kitchen table so we could eat before we got back.

-Dave 

Thank you guys, I wasn't aware of that. I still hope that they don't drop the Nano X and I also think that they would lose a lot of customers like me for example lol

I just hope they learned from their mistakes and that the whole battery pandemic and faulty devices only affect a small amount of the devices sold :)

If you have ledger Nano X and you are stuck with it and have one of many issues with temperature and battery, you should update firmware to latest version 2.0.0 and you must update Ledger Live app to latest version 2.34.3
They claim that battery management is now improved, onboarding process is more simple, security and privacy is improved and they are ready for November Taproot upgrade.
It all sounds great in theory but I don't trust ledger at all, so let's wait and see feedback from people and how this update works in real life.

https://www.ledger.com/blog/ledger-nano-x-firmware-version-200-now-available-for-an-improved-user-experience

All updates and changes:
https://support.ledger.com/hc/en-us/articles/360014980580

I am not sure that a software upgrade can fix the problems they have with the Nano X battery. Several posts and videos suggested that the battery connectors were causing the charging issues. They need to be lifted up manually. But let's wait and see. Time will tell.

There is one thing I don't like about this video that explains the faulty connectors though.
https://www.youtube.com/watch?v=yfZJIXBp1Ic

He didn't turn on the device before applying his fix, so that we can actually see that his method fixed the issues and that there was an issue in the first place. I have no reason to doubt the video creator. I am just saying it could have been done better.   

I already explained physical issues with nano x and potential solution for that in the first post of this topic, but there is obviously related issue with charging, temperature too high, battery management and firmware update is trying to fix this.

Now let's check out recent reports from ledger reddit after last update:

ledger firmware update, recovery phrase not working
https://www.reddit.com/r/ledgerwallet/comments/qd4jph/ledger_firmware_update_recovery_phrase_not_working/
After updating the latest firmware, i failed to pass the recovery check
https://www.reddit.com/r/ledgerwallet/comments/qd9rvo/after_updating_the_latest_firmware_i_failed_to/
Upgraded both ledgers to 2.0, can't send cardano now.
https://www.reddit.com/r/ledgerwallet/comments/qdapnf/upgraded_both_ledgers_to_20_cant_send_cardano_now/

What a bunch of amateurs... but it's always better to wait few days before updating.

Yes, I know that.

Judging by one comment on Reddit, it's the Recovery Check app that is causing the issues. They need to update the app as well to incorporate the changes made in the firmware. The same user said that issues with the Recovery Check app happened in the past as well. It looks like Ledger is pushing their updates without properly checking everything. And other users posted that their firmware upgrade worked just fine. 

Source (https://www.reddit.com/r/ledgerwallet/comments/qd4jph/ledger_firmware_update_recovery_phrase_not_working/hhkgz9d/?utm_source=reddit&utm_medium=web2x&context=3)

Same here! I just noticed that they've "silently" removed ^{[sometime in the past two weeks]} a paragraph that mentioned their so-called "new Nano X production line"...

• Screenshot (https://i.imgur.com/p6NpP1R.jpg)
  
  • Live link (https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/) vs archived link on OCT 09 (http://web.archive.org/web/20211009182404/https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/)

• There's also a minor problem ^{["battery saver shutting down"]} that changes your "battery saver settings" by default:
  
  • User #1 (https://www.reddit.com/r/ledgerwallet/comments/qcr12d/ledger_nano_x_200_firmware_update_now_available/hhi5wqr/?utm_source=share&utm_medium=web2x&context=3)
  • User #2 (https://www.reddit.com/r/ledgerwallet/comments/qcvbs0/ledger_nano_x/)
    
  
  
• Other problems:
  
  • Stuck in bootloader (https://www.reddit.com/r/ledgerwallet/comments/qczqou/problems_after_20_firmware_update/)
  • Failed transaction on metamask (https://www.reddit.com/r/ledgerwallet/comments/qddwq0/what_is_wrong_with_ledger_200_nano_x_update_im/)

After recent 2.0 firmware update for ledger nano x I can safely say that it didn't fix anything and only created more problems.
Most common issues now are frozen screen with unusable ledger device, battery can't charge, fido U2F time out and not working anymore, bluetooth not working, etc.
Even co-founder moderator btchip said that he is waiting for announcement from I don't know who, but he expects that larger part of issues (meaning not all) have been fixed.
https://www.reddit.com/r/ledgerwallet/comments/qf6dvh/safe_to_buy_nano_x_now/

Expect new update soon and meanwhile you can read some Frozen screen issues:

Stuck after 2.0 update (Frozen screen stays on)
https://www.reddit.com/r/ledgerwallet/comments/qdfn4l/stuck_after_20_update_frozen_screen_stays_on/
Another screen state- Stuck after 2.0 update (Frozen screen stays on)
https://www.reddit.com/r/ledgerwallet/comments/qdyk9p/another_screen_state_stuck_after_20_update_frozen/
Frozen screen after 2.0 firmware update
https://www.reddit.com/r/ledgerwallet/comments/qe8kos/frozen_screen_after_20_firmware_update/

https://i.imgur.com/r4cqJUp.jpg

They keep delivering more and more disappointing news. It's as if they have a branch in their assembly team that is intentionally messing with their products hardware-wise.

---

Here is an interesting poll  (https://www.reddit.com/r/ledgerwallet/comments/pk6ylc/how_was_your_ledger_nano_x_purchase/)that a user posted in the reddit thread you linked to. He asked users to vote on how their Ledger Nano X purchase was. Out of 707 votes, 623 voted that it was in working order. The rest voted that it was either not working and was replaced, replaced with another faulty device, etc.

OmegaStarScream could use this as a reference point if he is still set on purchasing a Nano X. The poll results show that the majority of voters were indeed satisfied. Those who weren't are of course making themselves heard.

Ledger reddit is full of bots that can vote, this also counts the people who purchased this devices years ago, that voting was closed one month ago when there was no so much battery problems,
and even if we say that this is true (and I don't believe it is) that means that almost 10% of all nano x devices are shipping defective or comes dead on arrival... that is a huge number and it's much higher if we only count last few months.
Not taking in account that they are even breaking with new firmware updates, but this only confirms that ledger team lied when they said that percentage for malfunctioned devices is much lower.

New Halloween surprise from ledger... ''certificate has expired'' error is the new thing, and co-founder moderator btchip confirmed this new issue on reddit and said they are working on it.
They also released and pinned a post with all the reported issues after installing latest  nano x 2.0.0 firmware version_

- For Bluetooth issues re-pair Nano X to your phone following THIS (https://support.ledger.com/hc/en-us/articles/360025864773-Fix-Bluetooth-issues?support=true) guide.
- For battery cannot charge let the device charge for 15 minutes straight, and if it's still not working contact their support.
- For battery saver shutting down screen you need to select a battery saver timeout value in the device’s general settings, than enable auto power-off.
- For white screen in the background when you enter your PIN code do nothing, becasue this is by design, and it's not an issue.
- For DOT, Cardano, Flow, Zilliqa, or Hedera issue update Ledger Live to latest version 2.34.3 and update apps.
https://www.reddit.com/r/ledgerwallet/comments/qgwrc9/nano_x_200_firmware_update_we_hear_you/

https://i.imgur.com/FIpOmu0.jpg
https://www.reddit.com/r/ledgerwallet/comments/qi6sor/whats_this_bs_i_need_my_funds_now_isnt_this_the/

It takes less then an hour to get an certificate. Even if you have to shove it into code and get it published we are not talking a long time at all. I got for a client, while in bed 1/2 asleep with my laptop when their IT staff dropped the ball. Had it on their site with the help of the web developer in under an hour and their senior programmer had it in their recompiled apps and out for approval to the play store and iTunes store before I was out of the shower.
WTF???

I'm not bragging that I am a super IT person, this really is simple stuff. Getting access to where it needs to be can be difficult, but in a smaller company like Ledger you text / call people and get them moving.

-Dave

I wonder why they're not tackling the "OLED vulnerability problem (https://donjon.ledger.com/oled-vuln/) ^{[credit goes to "this (https://www.reddit.com/r/ledgerwallet/comments/qgwrc9/comment/hialovy/?utm_source=share&utm_medium=web2x&context=3)" post]}" with the use of LCD screens?
^{- AFAIK, there are still various LCD manufacturers and suppliers + they're cheaper as well [am I missing something?].}

• Quote from: https://donjon.ledger.com/oled-vuln/
  These countermeasures will be included in regular firmware updates for the Ledger Nano S and Ledger Nano X, scheduled for Q4 of 2019.
  Am I correct in assuming that they've released that countermeasure "2 years" behind schedule? :o

OLEDs have "better" power consumption characteristics... in that "Black" pixels don't consume any power at all. This is important for battery powered devices, and even more so with something like the Nano X that has very limited battery capacity.


I've certainly had that "countermeasure" on my Nano S for longer than I can remember... it's certainly not a new thing. Perhaps whomever it was that reported it had only just updated their firmware? ???

In any case, it's really only a theoretical attack... unless of course you think you wouldn't notice someone sitting next to you with an oscillioscope observing the power draw on the USB cable of your Nano X :P ::)


As they mention in the article... it would probably be more cost effective and easier to set up a camera to capture the PIN input.

I think that poor ledger boys don't even have enough time to go and have a toilet break or drink a coffee, because their devices have so much issues that you can't count them all, let alone fix some old problem.
When I want to have some fun during the day I just open ledger reddit channel and enjoy the show, and brand new thing I saw is device locking each time after new app is installed.
It's never boring and you have so much fun when you own a ledger device, especially X  ::)

https://i.imgur.com/g359RNY.jpg
https://www.reddit.com/r/ledgerwallet/comments/qitcn5/this_happens_every_time_i_install_a_new_app/

https://i.imgur.com/tAtLmEc.jpg
https://www.reddit.com/r/ledgerwallet/comments/qiic0k/nano_x_20_wtf/

New issues are showing up with Ledger Nano X after users updated their devices to latest firmware, and more people are reporting this on ledger reddit page.
Screen is frozen and it's showing Application is ready but it's not responding when you click on buttons or anything else.
Ledger support is slow to respond because they have many requests now, but they said how new devices are based on new PCB and they probably fixed this issue, but you are screwed if you have device with older PCB, so support is suggesting that you buy a new device  ::)
https://www.reddit.com/r/ledgerwallet/comments/rabj48/ledger_nano_x_often_stuck_after_recent_200/

While I do think that this bug is concerning, I still wanna add that you kind of took that supports answer out of context here.

Some guy commented that he currently has a Ledger Nano S and was thinking about getting a Nano X but was concerned about all the problems.
The support specifically answered that guy that the new devices don’t have these problems so he won’t have to worry about this specific bug if he buys a Nano x now. To me that’s not the same as „suggesting current Nano X users to just buy a new device.“

Edit:
To add to that, they even offered some other guy in the comments a replacement so I have to clearly subject here that they are not telling people to just buy a new device which would indeed be ridiculous.

This is NOT true and I didn't take anything out of context, because support also answered a hypothetical question asked by OP when he asked what would happen if he returned malfunctioned device and then he received device that has the same issues.
Replacement is happening only when you return them broken device (if it is inside warranty) and you will have to pay all shipping, customs and tax yourself again.
If your warranty is expired you will have to buy a new device if you update firmware and brake your device.
Problem is with their old PCB, and that was the point of my post.

https://i.imgur.com/QNeDI8p.jpg
https://www.reddit.com/r/ledgerwallet/comments/rabj48/comment/hnks0tb/?utm_source=share&utm_medium=web2x&context=3

If the customer really has to pay shipping and tax for a replacement that is caused by ledger then that also sucks!
I am also not trying to defend ledger here because having such a important device fail or malfuncture can cost you a lot of money and its not like the Nano X is cheap.

When reading your post above (#56) it really sounded like a conversation like that happened:
Customer: "Yo ledger, my device is broken due to a firmware update. What should we do now ?"
Ledger: "Yikes, go buy a new one"

Instead they are offering a replacement (which is suboptimal since the customer has apparently has to pay shipping + tax) and reassuring potential new users that the newer versions won't face this issue.

I just wanted to clarify that because there might be more people misunderstanding this and if anyone here has such a problem with his device, he should know that he could get a replacement.

Their support also replied just below the screenshot that you posted that all charges incurred for the replacement device will be refunded to the user by Ledger. If they refund all charges, that should include shipping and taxes as well.

One of their "solutions" is to let the battery run out. But that's, of course, far from optimal and it's not something you can do if you face the freezing problem multiple times.

https://talkimg.com/images/2023/11/12/txAf5.jpeg

That's not mentioned in the reddit post you shared but I think that should be correct. If the warranty has expired and it breaks, they may not want to replace it. The only way to find out for sure is if you ask them whether or not they will replace a device that broke due to a firmware upgrade even if it's not under warranty anymore. Bad practice if you ask me. If a device breaks because of their own firmware upgrade, it should be replaced no matter if it's still under warranty or not.

No they are not paying for shipping and taxes, but you don't have to trust me, contact their support and ask them yourself.

That is their support who wrote that - their reddit support. I know that Ledger is awfully slow when it comes to replying to customer concerns (especially if isn't something urgent), but I sent them an email nevertheless. If and when they reply back, I will share the information here including screenshots to back it up.

In the meantime, if someone is active over Reddit and has an account there, they could also ask them about their refund policy. Ask that Btchip guy (or whatever his name is) whether or not they will cover all charges for bricked devices due to firmware upgrades.   

I promised that I would write an update when Ledger support responds to my question so here it is.

I sent them a message yesterday asking if they will refund tax and shipping costs to users who brick their devices following firmware upgrades. The automatic email that my message was delivered and a ticket was created was received at 9:50 CET. After that, it took them only two hours to reply back. I got an email from them at 11:51 CET.

https://talkimg.com/images/2023/11/12/txdeI.jpeg

But since they didn't answer all my questions, I sent a second email in the evening asking again about the charges.
I received a reply from the same customer service representative this morning. He told me that if the Nano breaks while it's still under warranty, they will exchange it for free. If the wallet breaks due to a software issue, it will always be exchanged for free. There is an unlimited warranty for software problems according to James. Since a malfunctioning device after a firmware upgrade is surely classified as a software problem, your hardware wallet will be replaced even if the original warranty expired.

https://talkimg.com/images/2023/11/12/txwGd.jpeg

To be fair, he again didn't directly answer my question regarding the tax and shipping charges. I can only assume that Ledger covers those as well, but I am missing the needed confirmation from James.

In this particular case, the response time was really good.
I think it's a positive thing that if you brick your HW due to a fault of their own, just contact the support and you will get a replacement for free.
This gave me an idea for another test I am planning to perform with their support staff, but more about that another time. 

Maybe they are indeed dodging that questions and when it comes to actually replacing a device you will have to pay shipping/taxes yourself. We can't know for sure until someone tells us, that has been in that situation.

I still think that Ledger handles this somewhat professional since they responded very quick imo. A lot of customer supports dont respond the same day.

Also reassuring that a software caused bug/error will be replaced no matter if theres still a warranty on the device.

However, I will still not update my Nano X. As far as I can tell, I would have to reconnect it with my phone after and I might get the screen bug so I will only update when I have to.

I think you have to pay those costs yourself initially. But if it's all covered by them, they should refund the user if you show them the proof of how much you paid.

The newest firmware upgrade isn't urgent. It doesn't fix a recently discovered vulnerability, so you don't have to worry about it for the time being. it's related to support for Taproot. If that is not something you need to use right now, just wait it out.

Someone posted in their subreddit yesterday about "not receiving a refund (https://www.reddit.com/r/ledgerwallet/comments/rfg8g3/have_not_received_refund/)" and despite not having enough details, perhaps it could be counted as a confirmation.

• Having said that, judging by the content of the above link and how quickly they've responded to your inquiries, it's safe to say they tend to ignore the tickets that require certain actions ^[SMH]:
  
  
  • Quote from: https://www.reddit.com/r/ledgerwallet/comments/rfg8g3/have_not_received_refund/
    I returned several Ledger Nano X's, and, according to the DHL tracking, Ledger received them on November 22nd. I am still waiting for my refund, and I have not heard back from customer service after submitting a request. My ticket ID is: 1168021
  • Quote from: https://www.reddit.com/r/ledgerwallet/comments/rfg8g3/comment/hodqj1v/?utm_source=share&utm_medium=web2x&context=3
    I also submitted a ticket 3 weeks ago and still haven’t heard anything back.. we might be waiting a while.

I trust the people who post on Reddit as much as I trust Ledger announcements or the US soldiers who want to share their gold with me that they stole from Saddam. What I am trying to say is that I trust none of that until I find myself in a situation where I have to experience it myself or I know someone personally who experienced a similar case.

This is just one example and I saw before similar complains being posted on their reddit channel, but refund is still a much better option than asking for device replacement.
It happened many times that customers received faulty device again and they had to pay extra for shipping, that is all well documented in reddit and anyone can find that in reddit history.

It probably also comes down to how you communicate with them and if you're trying to be helpful or not.
I would assume that Pmalek was very polite when reaching out to their support and the general tickets are easier to answer.

Refunds and/or replacements can take a very long time. I've never gotten a replacement/repair of any electronic device I sent back to the manufacturer in less than 5-6 weeks I think.

Still though, they should at least answer the tickets but the redditor still has to provice proof of them submitting the ticket.. Anyone can claim that they've submitted a ticket multiple weeks ago because they are frustrated. If you ever work in customer support, you will realize that people will exaggerate a lot.

After checking ledger reddit channel I can say that people are still reporting this issues with battery on ledger nano X device,
but what is even more interesting is some NEW bugs that showed up along the way, and it had to do with important processes for using wallet.

Here is youtube video of first Ledger Nano X Bug, showing crazy fast jackpot number countdown:
https://www.youtube.com/watch?v=53FiVDKKV_w

Second longer video from the same guy, and one more guy posted that he also had the same bug:
https://www.youtube.com/watch?v=4LWu7-krP7I

This is what happened to one guy who connected his ledger nano X directly to power source with wall charger (not to his computer) when he started to generate 24 words.
I don't know if this is Klingon language or what, but I see he was not the first one to see this hieroglyphs during very important process of seed word generation.
Paying 119€ for this? ::)  No thank you.

https://i.imgur.com/G2AIk66.jpg
https://www.reddit.com/r/ledgerwallet/comments/rqdurs/was_setting_it_up_for_the_first_time_and_this/

hey @dkbit98 do you mind me quotin/posting your infos on our german ledger information/update Thread ?
I don't wanna steal/plagiate so I will fully quote your post. I just figured I'd ask beforehand but most of the germans won't see this Thread :)

@dkbit98
Dude that looks fake. What is that? A Ledger turned upside down with the screen and text mirrored?
The Nano X is upside down. That black button is supposed to go on the left. The metal cover part goes on the right.

See how Ledger just broke my Internet ;)
https://talkimg.com/images/2023/11/12/tlx5b.png

They should change their current tagline to something along the lines of "not just an ordinary wallet, protects your wealth while improving your speed and accuracy" :D

@Pmalek
I had the same feeling earlier, but after someone mentioned "you can change the orientation in the settings (https://www.reddit.com/r/ledgerwallet/comments/rqdurs/was_setting_it_up_for_the_first_time_and_this/hqb0mvx/)", I tried to find the correct orientation for the text, and the black button still appeared on the right side...

• This is the result when I flipped it horizontally > Then rotated it 180°: Result (https://i.imgur.com/DPVMFDB.jpg) ^{[something is definitely off]}

This is done in shitty paint in literally 1 minute without paying any attention to the details. I have some basic Photoshop skills and I could make it better of course. Imagine working on the image for a few hours to make it look perfect and crystal clear. You can obviously see the copy-pasted box that I just pasted in. With enough time and skills, that's easily fixed.

https://talkimg.com/images/2023/11/12/tllIC.jpeg

I see you have good skills in making fake stuff, so can you please reproduce that video with jackpot running numbers when entering pin code, can't wait to see that...  :D
Please check reputation, registration day and post history of  reddit account imm_uol1819 who posted that image.
He is not some jocker doing mirror images like you did, and other guy shevek65 said that same thing happened to him when he used a wall charger.
This is probably some power issue and because most people use PC connection they don't have so many reports about this.
https://www.reddit.com/r/ledgerwallet/comments/rqdurs/comment/hq9q50u/?utm_source=share&utm_medium=web2x&context=3

PS
Using fotoforensics.com website I can clearly see that your image is edited, and original image posted by imm_uol1819 is legit.
Pixels tell the truth in this case, so you can spend days or months for this, but editing will still show up if you know how to look corectly.
Oh and you forgot some metadata on your photo...so better watch out about that in future :)

https://i.imgur.com/bteEayw.jpg vs https://i.imgur.com/Tfbt7fW.jpg

I wasn't able to watch the videos, seems like the uploader has deleted them already.

Reputation means very little. Ledger had a good reputation before they pissed all over it. All I am saying is images can be faked. Whether or not they are, is a different story. The possibility of that happening is there. People can shill all kinds of things for various reasons. Rivals make their competitors look bad in all spheres of life. 

Yeah, that could be it.

Hey sam00, sorry I just saw now saw your message.
Sure you can use any information found in my topics and post them in your local board, just post who the original source was.
Cheers ;)

Yeah he did delete those videos, but you can still find his post on reddit.
It's a shame I didn't download those short videos, or archive them online as a backup archive (I might start doing that).

For the picture of the weird text on the ledger:
You literally just have to flip the image horizontally so I don't know whats up with that :D
https://i.ibb.co/315L1b4/Unbenannt.png (https://imgbb.com/)
source: https://www.reddit.com/r/ledgerwallet/comments/rqdurs/was_setting_it_up_for_the_first_time_and_this/ flipped 180° horizontally

@dkbit98 thanks, I will do that.

You're in luck ^{[someone else already archived the first one]}: Link (http://web.archive.org/web/20211227152508/https://www.youtube.com/watch?v=53FiVDKKV_w) ^{[* update: It'll appear in a few days]
Note: I did a test and it seems it takes a few days for Youtube videos to appear on that website: Screenshot (https://imgur.com/a/aj8LTtW)}

---

It appears that the never-ending battery issue is back:

• Quote from: https://www.reddit.com/r/ledgerwallet/comments/rqgjy6/dont_buy_the_nano_x_yet_battery_issue/
  A brand new Nano X purchased 20 days ago still have battery issues :( (with the latest firmware, the battery charge drop from 100% to 0 in two minutes).
  Quote from: https://www.reddit.com/r/ledgerwallet/comments/rqgjy6/dont_buy_the_nano_x_yet_battery_issue/hqa5guw/
  They say the are not selling faulty Nano X, but they are. Enjoy your working nano and let people like me avoid months of struggles ordering a different wallet.

I believe this is the first time that I've ever seen "special effects appear on its screen (https://www.reddit.com/r/ledgerwallet/comments/rr1hkw/other_than_the_errors_what_is_going_on_here/)" :D

Unfortunately, that doesn't seem to work either. It's only showing me an error message saying that Wayback Machine has not yet achieved or indexed the video yet. Too bad.

It'll work in a few days... Sorry, I should've been clearer with my note ^{[my bad]}:

• When you archive a YouTube video on "Wayback Machine (http://web.archive.org/)", you'll see a "note (https://imgur.com/a/aj8LTtW)" beneath the archived link that says the following thing:
  
  
  Quote from: https://imgur.com/a/aj8LTtW
  It may take a few days for YouTube videos to become available for playback.

---

Update:

Another proof that they're still shipping faulty products ^[SMH]: DOA ledger nano x (https://www.reddit.com/r/ledgerwallet/comments/rrneob/doa_ledger_nano_x/)

I checked the Ledger Nano X photo posted by imm_uol1819 on Reddit by increasing the light level of the image using Photoshop.
Here are the results:

https://i.redd.it/zd1drxbmr9881.jpg   https://i.ibb.co/sVLYVr1/58857268.png

It looks like behind there is an image like a smartphone camera to take the photo. There are no parts that look cut off due to the editing process.

Compare this with the image Pmalek made below:


https://i.ibb.co/NLyCNFp/58857268.png

It will be hard to edit. Even if it is moved, of course, the background that has overwritten the text will not be the same.

Yeah, they are still sending bad devices and I guess this will continue until they start to improve their quality check at factory facility.
Maybe good indicator will be when they start to send devices with new logo, this would mean that old ones will be gone.

Hard to edit, and I am sure editing was not the case this time because we see more people with same problem.

One more evidence that this bug and glitch with screen is real, and it's happening to more and more people.
Like I said before, it is all related with power and battery, so they are suggesting to let the battery drains till device shuts off itself.
After that you can connect your device with computer, and if same thing repeat contact ledger support.
Good luck to anyone wasting money buying for this garbage...

https://i.imgur.com/yk8634i.jpg
https://www.reddit.com/r/ledgerwallet/comments/rravw5/ledger_wallet_glitched_out_any_way_to_force/

New Year and New problems for Ledger Nano X devices and their owners, as more people report this new Mirror Bug pandemic with reversed characters on screen.
Official ledger account confirmed that problem is real (it's not someone making fake images like Pmalek did  :D) and they plan to fix this in their new firmware version 2.0.2.

Set up a new device and it's bugged out with the text mirrored, anyway to reset? Can't move the menu
https://www.reddit.com/r/ledgerwallet/comments/rszvfm/set_up_a_new_device_and_its_bugged_out_with_the/

1st day of use and got strange screen errors
https://www.reddit.com/r/ledgerwallet/comments/rs4g4t/1st_day_of_use_and_got_strange_sceen_errors/

https://i.imgur.com/3xAulhq.jpg  https://i.imgur.com/QeaTUhd.jpg

One more issue is with Power Surge like reported by one user, showing what a mess full of bugs Nano X is...
https://www.reddit.com/r/ledgerwallet/comments/rt3itc/ledger_nano_x_power_surge/

https://i.imgur.com/fWsBqno.jpg

If you think that battery problems are over, I have to disappoint you and say that it is NOT over, and they are now trying to fix this with gluing battery to the PCB... yes you heard it right.
Bad thing about this is that it's not possible anymore to verify if device was tempered from inside or not...
https://www.reddit.com/r/ledgerwallet/comments/rra66g/new_ledgers_glued_to_battery/

You have a point, but judging by how they've continuously lied about this particular issue, I wouldn't be surprised to see them just re-paint the sliding covers with their new logo...

If that turns out to be true, then they really need to set their priorities straight ^{[scammers will surely try to capitalize on this situation]}!

The Nano X has become a suck fest of a hardware wallet to the point that there is no more turning back. I am so glad that I got the Nano S a few years ago and was never tempted to acquire version X. More precisely, the older generations seem OK. It's these new ones that are completely messed up. They should just get rid of it and replace it with the Nano S Plus. They obviously don't know how to fix the problem or are looking for the cheapest possible solution that turns out not to be a solution at all but the birth of new problems.  

I don't know anyone who purchased Nano X device recently so I can't verify that, but it would be interesting to get in contact with Kraken dev team who tested many hardware wallet devices.
I would love to see one more teardown and review from them, or from some other similar team (Not counting ledger donjon obviously).

It is a total suck fest, and I never saw any other hardware wallet with so many problems like Nano X, but they have good advertisement and people still buy it.
I hope that new model S plus will fix some of this problems because it doesn't have any battery, but only if it doesn't adopt anything from model X.
It sure is going to be very interesting next few months in hardware wallet world, and I can't wait to hear feedback from people.

It seems that there's another variant for the "battery cannot be charged (https://www.reddit.com/r/ledgerwallet/comments/ruzimx/nano_x_getting_stuck/)" issue, but this time it's a faulty error:

• Quote from: https://www.reddit.com/r/ledgerwallet/comments/ruzimx/nano_x_getting_stuck/
  Also, I get a message saying the Nano "cannot be charged", when in fact it is fully charged.

---

Due to "supply shortages", they've increased its price from 119€ to 149€:
^{- How could they have the audacity [even with those conditions] to do such a thing while they've been literally selling nothing but trash in the past few months?!}

• Has the price changed? (https://www.reddit.com/r/ledgerwallet/comments/rv1fx0/has_the_price_changed/)
• Did the price of ledgar X just go up before my eyes? (https://www.reddit.com/r/ledgerwallet/comments/rvpf95/did_the_price_of_ledgar_x_just_go_up_before_my/)

Sure, battery pandemic is resurrected with real dangerous mutations (I will rename this to Pmalekron bug), and I am noticing more Mirrored Screen bug reports...
Must be fun to be a ledger nano X owner (not), you want to verify your passphrase or seed words and screen just go in mirror mode, making device not usable anymore until restarted.
I can add that more people say how they can't verify integrity of their new purchased device, because battery being glued to PCB.
 
https://i.imgur.com/V97fAcu.jpg
https://www.reddit.com/r/ledgerwallet/comments/rvvhz6/nano_x_arrived_yay_screen_mirrored_aww/

Check out this video of ledger nano X malfunctioning... so much fan  :D
https://www.reddit.com/r/ledgerwallet/comments/rtpq3p/ledger_nano_x_malfunctioning/

I guess they need more funds for creation of new device nano S plus, and now I am sure this will be more expensive than I expected.
149€ is not a lot of money if hardware wallet device is good, but I never heard of any other hardware wallet with so many issues, so you have to be living on Mars or not use your brain to spend money on Nano X now.
There are many good alternatives that are open source and in similar price range, like Keystone, BitBox02, Passport, Coldcard ^{(MIT+CC license)}, etc.

Nice! Get the word out to WHO, maybe they will adopt the term. Maybe it happens only if you are infected with COVID-19 (Omicron) and are using your Nano X while you should be resting.
On a more serious note, I can't believe they don't notice things like that in a test environment (if they even test their products) if the problem is so widespread. Looks like too big of a gamble. Let's put it out there and see what happens. After that we will decide what our next steps will be.   

That's probably the case, but I'm confused with the fact that they keep blaming supply shortages for an increase in supply costs and yet, they have the following thing at the top of their Twitter account:
^{- That contradicts the statements made by their support staff!}

• Quote from: https://twitter.com/Ledger
  We are fully in stock!

---

It appears that they've finally begun shipping the Nano X, with the new package and logo:

• New Packaging? (https://www.reddit.com/r/ledgerwallet/comments/s0ja1i/new_packaging/)
  
  • Snapshots: #1 (https://i.imgur.com/YJlBdCI.jpg) and #2 (https://imgur.com/a/yCqg8c8)

Oh I guess that is the reason why they increased price for their wallets so much :D but I think I noticed the new cable that is more quality than before.

While they are doing redesigning and other cosmetic changes, I noticed more people are reporting problems with their devices.
There is not a single day that someone is not creating a post about issues mostly with nano x device and some with nano s, and I tried to collect some of them posted just in last few days.
More display problems, more battery problems, and I am thinking of suggesting new brand name for ledger wallets, it's ledger NONO X, NONO S, and NONO PluSSS  ;D
Nice gallery of recent posts below, viewers discretion advisable:

Brand new, failed Nano X. How long do Ledger take to respond?
https://www.reddit.com/r/ledgerwallet/comments/rwn7wa/brand_new_failed_nano_x_how_long_do_ledger_take/

Broken - My brand new Ledger Nano X - Broken
https://www.reddit.com/r/ledgerwallet/comments/rx3ht9/broken_my_brand_new_ledger_nano_x_broken/
https://i.imgur.com/Ug7J3Sp.jpg

Haven’t turned on my ledger since march 2018. My screen is not readable to enter pin. Anyone have this issue? Yea this firmware is like really old maybe version 1.4
https://www.reddit.com/r/ledgerwallet/comments/rxx8pz/havent_turned_on_my_ledger_since_march_2018_my/
https://i.imgur.com/uLhEs3F.jpg

Continuing Problems Nano-X
https://www.reddit.com/r/ledgerwallet/comments/ryvkt4/continuing_problems_nanox/

part of screen cut off and showing at the top
https://www.reddit.com/r/ledgerwallet/comments/rzbtfj/part_of_screen_cut_off_and_showing_at_the_top/
https://i.imgur.com/DawwVXe.jpg

Recurring Error: Battery Cannot Charge info in comments
https://www.reddit.com/r/ledgerwallet/comments/ryvhom/recurring_error_battery_cannot_charge_info_in/
https://i.imgur.com/9fq4yO4.jpg

Ledger Nano X Issues
https://www.reddit.com/r/ledgerwallet/comments/rykd3o/ledger_nano_x_issues/

Sending Faulty Nano X back to Ledger
https://www.reddit.com/r/ledgerwallet/comments/rylh3h/sending_faulty_nano_x_back_to_ledger/

Can’t Access Nano S - Old Firmware
https://www.reddit.com/r/ledgerwallet/comments/rzel9n/cant_access_nano_s_old_firmware/

New Ledger Nano X bug. Just bought a new Ledger and set it up without any trouble but once I connect it to my pc with usb it starts going insane. Its fully updated and I have no idea what I should do now. Any one else experienced this or knows a solution? Or should I just wait for a new update?
https://www.reddit.com/r/ledgerwallet/comments/s01w1x/new_ledger_nano_x_bug_just_bought_a_new_ledger/

Battery drains very fast
https://www.reddit.com/r/ledgerwallet/comments/s0341p/battery_drains_very_fast/

Faulty Ledger Nano X?
https://www.reddit.com/r/ledgerwallet/comments/s0jj72/faulty_ledger_nano_x/

Ledger Received the Return Package But Didn't Send the Replacement
https://www.reddit.com/r/ledgerwallet/comments/s0ul0b/ledger_received_the_return_package_but_didnt_send/

Ledger Nano X won't transfer BTC and gets stuck on "Processing"
https://www.reddit.com/r/ledgerwallet/comments/s18sbk/ledger_nano_x_wont_transfer_btc_and_gets_stuck_on/

Nano X won't turn on, even on USB
https://www.reddit.com/r/ledgerwallet/comments/s1c5he/nano_x_wont_turn_on_even_on_usb/

Feedback: Allow removing battery cannot charge error message
https://www.reddit.com/r/ledgerwallet/comments/s1dgeh/feedback_allow_removing_battery_cannot_charge/

Ledger customer support is literally the worst in the world
https://www.reddit.com/r/ledgerwallet/comments/s1gwda/ledger_customer_support_is_literally_the_worst_in/

Brand New / Defective Ledger "Error: 🔋 won't Charge"
https://www.reddit.com/r/ledgerwallet/comments/s1k9ue/brand_new_defective_ledger_error_wont_charge/

Issue: Fast scrolling when Nano X connected to USB
https://www.reddit.com/r/ledgerwallet/comments/s1ouea/issue_fast_scrolling_when_nano_x_connected_to_usb/

Nano x Battery drops too fast (with video)
https://www.reddit.com/r/ledgerwallet/comments/s1ztkb/nano_x_battery_drops_too_fast/

"ledger NONO X, NONO S, and NONO PluSSS" - it will have to be nominated for Joke of the Year.  :) You definitely noticed.

I will continue your thought: lether NoNo YES.

It is now clear why they are planning to release S+ (to collect more new negative feedbacks). Model S was outdated, and X was just awful.

You have collected only a small part of the stories of dissatisfied users of these miracle devices. Many either do not publish their negative experiences, or do not yet know about their occurrence (following the example of a user who has not turned on the device for several years).

In general, all this looks strange, because Ledger is not some kind of student start-up, but quite a solid company with many years of experience. But wait, why is it strange. After all, the main thing for any company is profit, and the rest is indifferent.

Would like to hear words of justification about defective devices from Pascal Gauthier.

That could be one of the reasons... A better cable ^{[+ logo & packaging]}, but still the same crappy hardware under its hood ^{[apart from the issue surrounding the battery being glued to the PCB]}, I'm still going to pass.

That made my day :D

For a second I thought it was "Tetris" :D

Hi all;

Do not panic! I have posted earlier today here: It is very simple to solve this problem by yourself. I have posted here below how to do so.

https://bitcointalk.org/index.php?topic=5386831.msg59388405#msg59388405

Ledger Pandemic is still live and kicking, so I tried to collect recent reddit posts with complains that contain videos and/or images.
I was thinking of making one big video, joining all small videos togfether posted by other customers, but it's needs a lot of work doing this...so I am posting videos below.
Let's recapitulate most of the issues ledger model X could have:

- brand new bricked device.
- battery malfunction and cannot charge.
- poor battery life for new device.
- inverted letters on display.
- flashing glitches on screen.
- spinning numbers on Enter pin screen.
- crazy behavior when plugged into computer.
- disconnect error after firmware update.
- device resets by itself.
- screen fading and becomes unreadable.
- screen flickering.

Nano X Bricked For No Reason After Less than 5 Months!
https://www.reddit.com/r/ledgerwallet/comments/s9xqa2/nano_x_bricked_for_no_reason_after_less_than_5/

What is happening to my ledger nano x?
https://www.reddit.com/r/ledgerwallet/comments/shbd0s/what_is_happening_to_my_ledger_nano_x/

Strange behavior when plugged into a computer or phone, is this normal? Can't enter my pin
https://www.reddit.com/r/ledgerwallet/comments/ssqv5k/strange_behavior_when_plugged_into_a_computer_or/

Faulty Brand New NanoX, goes crazy when plugged into USB on computers!!
https://www.reddit.com/r/ledgerwallet/comments/su0cs9/faulty_brand_new_nanox_goes_crazy_when_plugged/

My Wallet Has Been Having This Issue, I Am Not Pressing Anything And It Keeps Cycling When Plugged Into My PC. I've reseted my ledger, updated the software, and still has the same issue. I tried contacting their support team but they have not replied once.
https://www.reddit.com/r/ledgerwallet/comments/t8topq/my_wallet_has_been_having_this_issue_i_am_not/

Just received my Ledger and its stuck like this, any advice?
https://www.reddit.com/r/ledgerwallet/comments/tfs661/just_received_my_ledger_and_its_stuck_like_this/

Me new ledger is having problems (bought on oficial web)
https://www.reddit.com/r/ledgerwallet/comments/tp5ytm/me_new_ledger_is_having_problems_bought_on/

NEED HELP!!!
https://www.reddit.com/r/ledgerwallet/comments/trvwdh/need_help/

Brand new defective from Amazon through Ledger Official, NOT RETURNABLE.
https://www.reddit.com/r/ledgerwallet/comments/txqpsc/brand_new_defective_from_amazon_through_ledger/

Fresh out of the black box, wtf.
https://www.reddit.com/r/ledgerwallet/comments/u72vx3/fresh_out_of_the_black_box_wtf/

Ledger Nano X glitching when plugged in
https://www.reddit.com/r/ledgerwallet/comments/u9qg45/ledger_nano_x_glitching_when_plugged_in/

New Nano X received today but the screen keeps flickering
https://www.reddit.com/r/ledgerwallet/comments/uc6oss/new_nano_x_received_today_but_the_screen_keeps/

Brand New Ledger Nano X, did I just get a defective unit?? Unable to get support to reply to return it back.
https://www.reddit.com/r/ledgerwallet/comments/uc4361/brand_new_ledger_nano_x_did_i_just_get_a/

Ledger nano x (2022) battery drain. I just got it today and the battery is dead when i unboxed it. So i give it a charge around 2 hours. unfortunately after unplugged the charger for 2 minutes 50% of the battery is gone, grabed my phone and started recording.the battery is only last about 5 mins
https://www.reddit.com/r/ledgerwallet/comments/uekeuc/ledger_nano_x_2022_battery_drain_i_just_got_it/

Does anybody elses ledger become not useable when its connected to a computer? This is a joke I just opened it today.
https://www.reddit.com/r/ledgerwallet/comments/uk08z4/does_anybody_elses_ledger_become_not_useable_when/

What a joke for everyone, except for owners of this devices :/

Looks like I will have to reactivate this topic again because I see increased number of people complaining about ledger nono X devices in last few days.
This is again mostly related with bad batteries, but there are also some glitches when entering PIN codes with cycling numbers.
I don't know if this is some new batch of bad devices and batteries or something else, but it's reminder not to waste money on model X.
Ledger sure has a problem with bad quality control in their factory (village garage).

Hi I have a problem with my new Ledger nano x, pin numbers cycling after plugin usb to computer. When I somehow succeed with pin, then menu is also cycling. I've tried everything what I can find on the internet, but nothing is helping. I have also a case number: Your case id is 528530. I need help.
https://www.reddit.com/r/ledgerwallet/comments/y3lk9s/hi_i_have_a_problem_with_my_new_ledger_nano_x_pin/

Ledger nano x battery won’t charge. I’m looking for the support email address.
https://www.reddit.com/r/ledgerwallet/comments/y9hr3m/ledger_nano_x_battery_wont_charge_im_looking_for/

Has anyone else had this problem with Nano X?
https://www.reddit.com/r/ledgerwallet/comments/y6aebi/has_anyone_else_had_this_problem_with_nano_x/

Ledger Error: Battery cannot charge
https://www.reddit.com/r/ledgerwallet/comments/y8djme/ledger_error_battery_cannot_charge/

Nano X Issues
https://www.reddit.com/r/ledgerwallet/comments/y8xv37/nano_x_issues/

 

It's sad to see that even after so much time, the Ledger didn't take care of fixing the defects, and dkbit98's reminder of problems with this hardware wallets is very helpful. Be sure to update this information periodically.

I see two solutions:
- either don't buy nano x until all defects are eliminated and ledger starts to produce fully working devices without flaws (if you decide to buy exactly ledger).
- or contact ledger's support to replace the device if you have already purchased this HW and there are defects.

P.S. Good joke about the village garage. :)

IIRC, they didn't even have quality control in their "own" factory ^{[I might be wrong, so don't quote me on that]}, but regardless of that, that's what users get for going with a brand that only cares how their product looks, as opposed to how it does work:

• Here's their latest alteration: Nano X in different colors (https://i.imgur.com/q6MbRJz.jpg)

Whenever I think I heard everything I need to know about ledger nono X hardware wallet, something new pops up to show how bad this device is.
We all heard about  screen issues with older model S that is not manufactured anymore, but model X have their own design flows related with screen.
If you often open and move metallic part screen will be scratched a lot and hard to read like in this examples:

https://i.imgur.com/gHuGYm7.jpg https://i.imgur.com/MK1CR9J.jpg https://i.imgur.com/yAIjzeq.jpg
https://www.reddit.com/r/ledgerwallet/comments/11dy997/flaw_with_the_ledger_x_design/

My suggestion is first not to buy ledger X for reasons I wrote in this topic, but if you already purchased it than do not remove screen protective foil (if there is one).
It is also possible to remove the metal clip and bend the metal to reduce scratches but be careful while doing this.
I am sure ledger is well aware of this crap design, that is why they made corrections with model S plus.

I was about to comment here, defending ledger but I actually checked my Ledger X and noticed some scratchmarks aswell on the outer edge of the screen. However, these are minimal and I never noticed before. The users that uploaded those pictures on reddit have been offered replacement devices by the support team.

I also highly doubt that the scratches on the 3rd pic are actually from the metal cover opening and closing. they are really irregular and not circle shaped around the moving circle on the right side. This honestly looks like someone maliciously scratched his device to receive a new one :D

Ledger Nono X Circus is in your town again!

If you think Ledger fixed issues with their devices, you are wrong, people report problems all the time and I decided to post most recent complains.
Maybe someone will find this topic and they will make best decision in their life, not buying ledger hardware wallet.

Ledger Nano X arrived broken!
https://www.reddit.com/r/ledgerwallet/comments/12m4vou/ledger_nano_x_arrived_broken/

My first ledger is broken. How can I transfer crypto?
https://www.reddit.com/r/ledgerwallet/comments/12lug4v/my_first_ledger_is_broken_how_can_i_transfer/

Facing problem with crypto wallet ledger nano x
https://www.reddit.com/r/ledgerwallet/comments/12lmq6z/facing_problem/

What’s going on. I just received my ledger x and I charged it until 100% then once I tried setting it up it was 14% of battery. Is it a firmware update? Or should I return and get me a keystone so I can use it on MM on mobile
https://www.reddit.com/r/ledgerwallet/comments/12lkq7g/whats_going_on_i_just_received_my_ledger_x_and_i/

Every day is April 1st day for ledger, that is why they never have any jokes on that day ;)

They keep raising funds from here and there for God knows what reason and yet, they still can't build a decent production line for the model in question.
^{- They were supposed to fix the battery issues "one and a half years ago (https://archive.ph/NGx9B#selection-737.0-737.91)" and as for the rest of the issues, all I can do is shake my head (it amazes me how easily they can still find investors)!}
_{- Another interesting problem from "last week (https://www.reddit.com/r/ledgerwallet/comments/12eu42s/bad_product/)".}

Ledger is simply not build for bitcoin enthusiasts, it is a mass market device that sells very Strom because if good marketing. As long as people buy them they will not change anything, since the customers that are the target of ledger don’t do a lot of research before they buy anyway…

I am sure they are accepting money for listing and supporting shitcoins with their apps, and for marketing propaganda, but they never fully revealed who exactly invested and gave them money.
This could mean they are not independent and they are controlled by some third party entity or big corporation that can control their production.
I think it's just get rich quick scheme for them and they didn't make a single contribution to Bitcoin network.

As if there wasn't enough reasons already to stop using ledger nono X, with all their battery crap and closed source shenanigans, now this device is the first one to support terrible rec0ver feature.
They silently made firmware update that included this crap and later they announced it with biggest negative reaction from community I ever saw in my life.
Keys extraction from secure element is possible, and seed phrase is sent to other company partners, making this a hot wallet.
Don't think or assume that ledger nono s and s plus are safe, just because they don't have new firmware yet.

https://i.ibb.co/yhs4dZQ/pic99.jpg

What to do next?

1. If you already own ledger nono X, DON'T update new firmware!
2. If you still have valid warranty you can ask for refund and send them back your device (reset and move funds before that).
3. If your warranty expired, move coins to different wallet and stop using ledger (optionaly you can destroy it with hammer or tool of your choice).
4. Complain to ledger, force them to reverse this decision and to open source their code.
5. Never trust ledger again.

I'm no Ledger fan, either. But I have some issues with what you propose.

You have to be of a masochistic nature to use Ledger Live but it will sooner or later run into issues as it will mostly stop working until you update the firmware. Other software wallets that work with Ledger NoNos likely will continue to work, but I doubt it's a feasible way to stop updating the firmware. Especially if other quirks or vulnerabilities or new Bitcoin features need to be fixed or implemented by firmware updates.
This sounds like bad advise to me.


Based on what warrenty claim you want a refund? That Ledger lied to you that your seed or private keys never leaves the secure chip?
Good luck with that...


Why that? The recOver feature is optional and you have to pay quite a hefty monthly fee for it. BTW hey, Ledger Paris, you're so greedy OR did your required marketing budget skyrocket recently to sell your crap!?


While this is actually a good proposal, and every Ledger user who hates the new feature should do it, I highly doubt that the Ledger Paris folks can be persuaded to return to the light side. Ledger users already voted with their money, that it's fine for them to buy a closed-source firmware hardware wallet and believe Ledger's marketing mantra.


I'm with you, they've done quite some shit and cover it up with massive marketing. And sadly, they succeed.

Will do the second and won't waste any time complaining to a company who would do something so mind-bendingly dumb that they've probably won the world record for losing the most customers in the shortest period of time.  One complains to a company usually if they want them to do something better or correct a wrong.  In this case, I don't think there's anything Ledger can do to walk back this blunder.

I'm still shaking my head over this one.  And dkbit98, you were right in your criticisms all along.  The closed/open-source thing is enormously important when it comes to any sort of crypto software, and it doesn't matter if a HW wallet is sold by a well-known company that's been reputable for years, because shit like this can happen if everything isn't transparent.

Your advice is much worse (doing nothing), but go ahead update and have sex with your ledger wallet if you think it's safu to do it  ;)

They are literally preparing to receive class action lawsuit for false advertisement and you are asking me this question  ::)

For fun and for better security.
People are doing it already and recording videos,like in this example:
https://www.youtube.com/watch?v=N6SoLaOF8uI

Someone should register them for Guinness World Records book for this  ;)

For sure, you (Cricktor, or any other "so inclined" forum member) gotta make sure to wear a condom.

That's bad advice^** dkbit98.


Bad dkbit98!!!!!!

 >:( >:( >:( >:( >:( >:(



**Otherwise, I agree with your (5) "What to do next" points.. plus the optional extra suggestion for the seemingly "Ledger not haters."

Wow, thanks for the update. This sets a new low from Ledger. 0:)

Although I'd like to recommend people not to send back their device - no matter what - since without open-source firmware, there is no way to tell whether a reset fully erases everything.
At this point, I could even imagine that a device reset just 'hides' your old seed, but keeps it in storage, so when you send back the device they can recover it and fully deanonymize you.

Moving your coins to somewhere else will be enough, there is nothing they don't already know in regards to the buyer's identity and the addresses they used, I just hope they won't make things even worse and sell the info that links the user identity/email/credit card/address to on-chain data (assuming they have not already done so).

But ya, overall, there is no harm in returning it and use that money to buy another proper wallet.

How do they already know the addresses that a person used? I mean, I guess there's still the risk that seeds aren't generated truly randomly (since - again - closed source firmware). But besides that, I'm not sure how you come to this conclusion.

What I meant is, there is nothing more they would be able to know just by receiving your hardware wallet again, they already know everything that they could reveal about you when you send it back.

The second part of the post is just a speculation of "what they might know" and that's based on the fact that in order to buy a ledger you have to undergo a KYC process, you need to use your credit card or KYCed crypto.com, and your home/work address, every wallet has a unique serial number, so they know person A who lives at B owns ledger wallet with a serial number of 123456.

in theory, they could know that person A's wallet generated seed x, and signed a transaction to move 0.1BTC to some address, used a certain address to receive funds, since there is no limitation on what could and could not leave the secure element, we certainly have no way of knowing what information were they collecting from the apps when they are connected to the ledger wallet.

Of course, all this is nothing but speculation, but in theory, they could know about everything that you worry about when sending them the hardware wallet back, so by spending your coins and sending it back -- there is nothing left to risk in that process, the risk has already been fully taken the moment you trusted their closed source firmware.

That is true, but I would move all funds and double check everything before sending anything back to ledger.
Most they can get from returned device would than be only history of transactions, and that is if they are hiding something.
This option is only if you want to get money back from ledger, I personally prefer optional destruction and total demolition ;)

 

Think of it this way: If you use Ledger Live, and you have to at least once to install the firmware and the needed crypto apps, they can get information about your public keys, addresses, and the balances you connect to their servers. Something similar that Electrum does when you connect your wallet to an Electrum server.

Even if you purchased your HW anonymously and had it delivered to a PO box or company where you work, they would still be able to connect your name to the wallets that were connected to their servers in the past if you decide to send the HW back. I doubt you can ship a package anonymously, unless you get someone else to do it for you.   

Despite all recent issue with Ledger, I'm not convinced this is how it works. I don't think they know the public addresses associated with the delivery or purchase, as otherwise this would imply they know the seed phrase of the device that was sent in the first place - in order to have access to those public keys. I mean, I'd like to assume they don't have a database of all the seed phrases at least!

I also thought the seed phrase was generated once you setup the device (https://developers.ledger.com/docs/embedded-app/psd-masterseed/#:~:text=Your%20master%20seed%20is%20randomly,your%20device%20in%20the%20future.) if not mistaken, using True Random Number Generator (TRNG) (https://support.ledger.com/hc/en-us/articles/4415198323089-How-Ledger-device-generates-24-word-recovery-phrase?docs=true) (as it's apparently build into the chip, therefore can be generated at any point in the future). Therefore, it'd be impossible for Ledger to have access to public keys based on delivery/purchase information, as they would be created post-purchase. Instead, it'd have to be based on IP addresses at best. Also to note is that you can reset to factory setting and create a new seed phrase, so it stands up to scrutiny the idea that the seed phrase is generated after purchase, as opposed to "pre-loaded" as it were.

Of course, this is if we still trust Ledger to be telling the truth about how these "random" seed phrases are generated... which I don't. Just countering some misconceptions here.

I think you missed the point here, I (I am sure so is Pmalek) did not assume the wallet comes with a pre-loaded seed, the point is, IF they can extract the seed phrase outside of the secure element and send it to a third party it simply means there is NOTHING in the hardware design that stops seeds and private keys from leaving the device, contrary to what ledger have always said.

So based on their own words (not mine), they were always able to gather every bit of information we never thought possible, now since the firmware is closed and nobody has a clue about what is inside it (at least for anything released after version 1.5.1 (2019) since that was approved by ANSSI), for all we know they could have been logging from/to addresses used, private keys and even seed phrase, of course, if you created a seed and did not connect your wallet to the app then it would be hardly unlikely for them to know the seed, but the moment you install those apps which reside on the SE and have direct access to the PK (also their words, not mine) they could start logging everything they want.

All that information is directly attached to the unique serial number of your wallet which doesn't disappear by formatting it or anything else, so this leads to another assumption that your real identity/home address/ credit card or whatever you used to purchase from them (since they only accept KYC payments) are all linked and could be stored in a database somewhere.

Of course, we are probably being a bit harsh on Ledger here, I don't claim they did or are doing all of this, I am simply stating the fact that based on THEIR own words, every assumption made here is technically valid, I wouldn't have the audacity to put forward these assumptions if they did not implement this cloud seed backup shit, but alas, it happened, we already know what are they capable of doing with their hardware wallets, it would be plain stupid to think that any of the assumptions people have about them now are not true.

I wasn't talking about seed phrases. I don't think they have those either. Knowing Ledger, they would have lost or leaked them by now. But with the knowledge that keys can leave the secure element, who knows what else is possible. Today, it's supposedly 3 encrypted shards sent to 3 separate companies. What if it becomes just one company or remote sharing of seeds in unencrypted form next year?

It's not a secret that servers can log and store information about your wallets when you interact with them. I am going back to my Electrum example. Connect your wallet to a server and it will know your IP address, OS, balance of all funded addresses, and complete list of all other addresses that are part of that wallet. Connecting to Ledger's servers can work exactly the same.

Only a genuine Ledger HW can connect to Ledger Live. For all we know, each device they have ever sold could have an identifier pairing it to the name of the person who purchased it. When you connect your HW to Ledger Live, the software checks if the device is genuine and it could very well check that identifier and compare it with its database. That would provide them with enough data about your balances and activities. Couple that with Ledger Recover and any information they share with government agencies, and there is now a method for freezing your assets if you are suspected of money laundering, not paying your taxes, etc.     

Well, there's a chance that the wallet is not maliciously 'pre-seeded' such that they know every customer's seeds and addresses in advance, while at the same time they may be able to extract 'deleted' seeds from a returned device.

Ideally, they should not be able to know customers' seeds, no matter whether they send it in or not. But since we have no code, there's no way to verify whether this is the case.

In my opinion, it's more likely that erased memory can be recovered when people send in the wallet for a refund, than Ledger actually using deterministic seeds. But it's mostly a gut-feeling type of thing for me.

I see; so there's no alternative client for initial setup / updates / app installs and so forth, like on Trezor with trezorctl (https://github.com/trezor/trezor-firmware/tree/master/python#command-line-client-trezorctl) command-line client?
Somehow I thought a similar thing existed for Ledger, as well. Maybe that was a thing in the past which got killed. Or my memory simply tricked me. Then I guess Ledger users are SOL no matter what.

It may be possible to clone https://github.com/LedgerHQ/ledger-live and patch out all the connections to Ledger servers, or even just do it through your firewall. Someone may even have done it before, not sure about that. It should be evident that I'm not too knowledgeable or experienced with Ledger products myself. ;)

Not that I know of, no. Trezors are shipped with no firmware installed, so the original buyer installs either a bitcoin-only or an all-crypto firmware. Ledger ships its products with already installed firmware. Usually, the latest version. So you might not need to do anything on that end. But you need Ledger Live to install the apps you want to use, and those can only be found in the Ledger Account Manager.

You could get blockchain data from your own node and configure Ledger Live to connect to it. But again, you are going to need apps, app updates, and the firmware from their servers.

You didn't miss out much, it's just a regular cheap circus show :P
I don't think patching ledger live is possible, blocking ledger servers is certainly possible, but than I think device wont work correctly.
From my understanding it's not only ledger that are going to receive data from customer wallets, they are only one of 3 companies, other two companies are located in United Kingdom and United States.
Now imagine any of this three governments wanting to do mass seizure of coins, they won't have any problem doing that, since user controls nothing if they applied for Recover.
Even in case if they didn't apply for anything there is a chance keys could be exposed somehow.

Let me look from the bright side of this incident... I think ledger nono X eternal battery problem will not exist anymore  :D

EDIT:
I found one interesting ledger commercial driving down the Internet Highway 101  8)


https://www.talkimg.com/images/2023/05/22/lll9b90ba578d645f5a.jpeg

I was bribed by the fact that the ledger works with many coins out of the box and authentication also works out of the box.
The first Ledger S models were low on memory and had security issues.

15-Year-Old Exposes Vulnerabilities In Ledger’s Nano S Cryptocurrency Wallet
https://fossbytes.com/ledger-cryptocurrency-wallet-hacked/

LOL.  I've been following the Ledger subreddit, and although I've never visited it before I have to think that previously there was a lot of discussion about new coins, new devices, and all sorts of threads that were about actually using a Ledger.  Now every other thread is from someone who's switched HW wallets, and 99% of the discussion is about the recovery service.

And boy, for a subreddit devoted to a single HW wallet you'd think most of the participants would know exactly what the danger is if they continue to use Ledger devices.  But judging by the posts being made that is not the case, and they're not shill posts either, just Ledger users who don't realize that their coins aren't safe on any of the devices and who fundamentally don't see what the problem is.  And Jesus, I'm pretty tech-ignorant (as many of you know) and from everything I've read even I know Ledger users are potentially fucked if either Ledger or a government or a hacker or rogue employee decides it's time to gain access to private keys.

It really is a circus.  At this point I'm just wondering what Ledger as a company is going to look like in 6 months to a year.

Ledger nono X battery circus is back in town for season 2024, and they never stop to amaze me with their special quality control for batteries they are using.

One user of ledger X reported on twitter that his ledger device was melted during charging, but on good side at least it didn't exploded like it happens with EV vehicles :P

https://www.talkimg.com/images/2024/02/06/vz1ZC.jpeg
https://twitter.com/magic_degen/status/1752713548164395362

I'm pretty sure their so-called QC only exists when they're making promotional videos for YouTube and the fact that the following page still exists after a year clearly shows they only care about finding workarounds, as opposed to resolving the issue in question: HOW TO TROUBLESHOOT LEDGER NANO X BATTERY ISSUES (https://support.ledger.com/hc/en-us/articles/4409233434641-How-to-troubleshoot-Ledger-Nano-X-battery-issues?support=true)

Considering some of their users have started to warm up the batteries to jump-start it, a part of me thinks this might be a direct result of the following things before he attempted to charge his/her Nano X ;D

• someone said they held the nano over a flame for a little bit just to warm the battery inside so that it could be charged when plugging it in (https://www.reddit.com/r/ledgerwallet/comments/1ac2838/comment/kjtv624/?utm_source=share&utm_medium=web2x&context=3)
• heated it up by leaving close to open oven, this brought the battery back (https://www.reddit.com/r/ledgerwallet/comments/19dr9s6/comment/kk9u1t0/?utm_source=share&utm_medium=web2x&context=3)

As long as those Ledger crap customers have the decency to replace their "parisian" electro-shit with any other decent hardware wallet, I'm fine with the circus tour. Under my proposed premises, gimme more of this circus, popcorn just got ready.   ;D

I swear to god people do extremely dumb things with their electronics sometimes. Why? For reasons I cannot comprehend, and perhaps it is better that way.

For example, I always have to tell my granny that no, you can't leave AAA batteries in the sun to make them charged, you have to buy new ones.

But for people to take a proprietary battery like the one in the Ledger and to warm it up is not only a new kind of stupid, it is also a fire hazard.

Of course, many people are stupid because they handle devices inappropriately (using them in an operating mode that is not intended for this), but in this case, Nano X assembly doesn't become any better. It should be admitted that the Nano X has some problems (described by unfortunate users on reddit) related to design features. It seems that the Nano X is not worth the money spent on components and materials used, and perhaps there are also not the best engineering decisions made when creating this device. Let me put it bluntly: the hardware is junk, the software is questionable in terms of security, and the manufacturer is screws up often.

I mean what can you expect from a company that severely dropped the ball in multiple instances. They shouldn't be trusted to hold your coins. I wouldn't trust them or even touch this Bluetooth device with a 10 foot pole!! Ledger is a ticking time bomb waiting to happen and I wouldn't he surprised if peoples funds start magically disappearing

I have a theory on that.

When their key extraction firmware gets hacked, I doubt the hacker will start draining wallets.  If they start draining wallets, it'll quickly become obvious that Ledger wallets were hacked & Ledger could release an emergency firmware update to prevent more seeds from getting stolen (though it'll be too late for anyone whose seeds were stolen, and there will be no way for any Ledger user to be 100% sure their seed is safe).

When Ledger's key extraction firmware gets hacked, I expect the hacker to steal as many keys as possible before draining wallets.

By the time wallets start getting drained, it'll be too late.  And it will be ugly.

It seems that ledger wallet manufacturer found a perfect partner in die hard ledger customers  ::)
I am waiting to hear news about ledger exploding soon.

As much as I don't like ledger and what they are doing I still think it's not easy for single hacker to get a hold of all seed words data.
More likely this could be coordinated joined attack of multiple parties, maybe pushed by one or more governemnts.
 

I agree, it won't be easy.  Obviously.  But Ledger is now a honeypot for hackers since they've given their devices the ability to send seeds out, over the internet.  I don't think a hacker will manage to get "all" seeds.  I assume the vulnerability will be on the user's end, and hackers will have to seek out users once they know how to attack Ledger's firmware.  I won't be surprised if hackers do that via a virus, or something along those lines.  And I don't think it'll happen anytime soon, which will just make matters worse since people will have gotten used to trusting firmware with key extraction capability.  People already make excuses for all of the tracking in Ledger Live.

I have Nano X wallet for more than a year, got it for free from one promotion. Haven't used it much, but can say few words about it. Not going to talk about whole their company, just about device.
What I unlike most about it is screen. It's bigger than on Nano S, but I don't like it at all. Letters and numbers displayed on it is so unclear that makes it so hard to read. I almost failed to write down recovery see because of it. When I took Nano S wallet to my hands, difference is is huge. Screen is smaller, but text is displayed perfectly and it's easy to read.
Another thing is error related with battery, but as I understand it's related with that I barely used that wallet and battery got drained out fully.
And one minor thing - their original USB cable is so short that makes use of wallet very inconvenient.

Considering that the Nano X has two times more vertical pixels than the Nano S, numbers and letters should appear slightly better so I think your Nano X screen is suffering from dimming/fading issues ^{[it's more common with the Nano S screen, but few users have also reported such issues with their Nano X devices]}.

Unfortunately, this also applies to most of the other HW brands.

Maybe the cable that is standard for the Nano X is shorter than the one for the S model. Perhaps they have different cables and you were simply unlucky enough to get the shorter one. Still, how long do you need it to be? Its only purpose is to connect your hardware wallet to a laptop or computer. It doesn't need to be long.

When I compare my Nano S cable to the one I got when I bought my Trezor One, it's like 4 times longer. But I am satisfied with both.

https://www.talkimg.com/images/2024/02/22/YJIAD.jpeg

Trezor also has super short cables, so maybe they are competing who is going to make the shortest one  :P
I don't know what other hardware wallet manufacturers are packing, but for USB-C connections it should be easy to just use same cables from smartphones.
 
Best wallets don't have data cables at all ;)

Yeah, it looks like there is dimming/fading issue, it feelsvlike letters/numbers displayed on screen have shadows what makes it hard to read. Then when I take Nano S to my hands, it feels like it have 4K screen resolution :D.

I think they used to send regular length cable with Nano S and now sending short cables with all Nano X.
My PC is located under my table, so Nano X cable is way too short to use it convenient. Regular 1 m. cable would be enough for me.

Seems that's just another way of cost savings that helps to maximize profits. And you always can buy longer overpriced cable from official website of manufacturer :D.
At least all these cables is universal thing and you always can use cable from smartphone - I guess we all have more than enough these things.

In that case, you are out of luck. I use a laptop, so even the short Trezor one I took a picture of above is OK for me. In your case, you would have to be on your knees holding the device in your hands while looking up from below your table when trying to compare and verify transaction data.

Go to a local PC or mobile store in your city and get a long data cable that is long enough for your needs. Alternatively, use the Bluetooth feature of your Nano X.

The standard length of the Ledger Nano S / S+ / X cable has always been less than 1m. The following sizes are indicated on the official website: 71 mm x 86 mm x 25 mm.


Of course, it’s still a hassle to try to confirm a transaction if the PC is located under the table. The manufacturer was probably more focused on laptops (and savings). With millions of devices sold, every centimeter of cable counts. :)

+1 :)

Considering that it's impossible to find a replacement screen for the Nano X ^{[it's exactly the opposite for the Nano S]}, the only option would be to ask for a replacement unit ^{[if it's still under warranty]}.
_{- As a workaround, place your device in a slightly darker room, then try looking at it through the rear camera of your phone (default settings) to slightly improve what you're seeing (it's not going to be as good as what you're experiencing on the Nano S [4K], but it's better than nothing [maybe FHD]).}

I think the one I have is pretty close to 1m if you stretch it out completely. I doubt you will get something of that length today regardless of which company you buy from. These were the types of cables they sent back in 2017/2018.

Why? There aren't any on the market or do we not know the exact model?

Even if it's not under warranty, they might be willing to send a replacement device for problems like the one LTU_btc is experiencing. But he should be ready to go through a troubleshooting process before that. They are going to ask him for video/image proof of every step of the process as proof that the wallet isn't working.

Unfortunately, it's the latter part... Almost all of the users who pried open their Nano X displays mentioned ^{[based on the reported cases on their subreddit]} that there weren't any labels attached to their screens, except for one user who claims there's a model number, but when I look it up, it shows results from a single country that doesn't have any reviews for the product in question ^{[it's probably an attempt to scam Ledger users, so I prefer not to mention that model number]}.

Fortunately I have plenty of cables from other devices at home, so I can use it instead of original one.

Now I took cable from my old Nano S to check and it's exactly 1m long

I didn't bought it, got it from promotion for free. And later sender turned into scam (Betnomi). So, I'm not sure that's under warranty and can I ask for replacement. Anyway, it doesn't looks that bad that I would need such lifehack to see things on screen. Just inconvenient and I wouldn't use it as my main wallet.

This is what makes a single standardized cable format so good. Almost everyone has accumulated a lot of USB cables from various devices.

I readily believe that in previous versions the parameters could have been different. The above sizes are from their official website. Apparently, the company reduced the cable length in order to save money.

I am inclined to believe that you will not be able to replace this device (received as a prize) under warranty, since you are not the buyer. Ledger's support team will likely require proof, such as the order number, date, address and other information (which is usually requested) for confirmation.

Yeah, they will not be sending a free replacement device without extensive proof that the wallet doesn't work as advertised plus proof of purchase. You are right, the fact that LTU_btc didn't purchase the device changes everything. He doesn't have proof to back up his claims. But Ledger keeps track of everything, and they will know that Betnomi ordered custom-made Ledgers. LTU_btc has nothing to lose and can only gain a free replacement if he asks. If he has proof that shows he was the winner of Betnomi's giveaway, it might be enough for Ledger. Just try it and see.