Ledger Nano X Circus (Battery, Recover and more)

[SFR10]

Unfortunately, that doesn't seem to work either. It's only showing me an error message saying that Wayback Machine has not yet achieved or indexed the video yet. Too bad.

It'll work in a few days... Sorry, I should've been clearer with my note ^{[my bad]}:

• When you archive a YouTube video on "Wayback Machine", you'll see a "note" beneath the archived link that says the following thing:
  
  

  It may take a few days for YouTube videos to become available for playback.

Update:

Another proof that they're still shipping faulty products ^[SMH]: DOA ledger nano x

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[Husna QA]

-snip- original image posted by imm_uol1819 is legit.

I checked the Ledger Nano X photo posted by imm_uol1819 on Reddit by increasing the light level of the image using Photoshop.
Here are the results:

   

It looks like behind there is an image like a smartphone camera to take the photo. There are no parts that look cut off due to the editing process.

Compare this with the image Pmalek made below:

It will be hard to edit. Even if it is moved, of course, the background that has overwritten the text will not be the same.

[dkbit98]

DOA ledger nano x

Yeah, they are still sending bad devices and I guess this will continue until they start to improve their quality check at factory facility.
Maybe good indicator will be when they start to send devices with new logo, this would mean that old ones will be gone.

It will be hard to edit. Even if it is moved, of course, the background that has overwritten the text will not be the same.

Hard to edit, and I am sure editing was not the case this time because we see more people with same problem.

One more evidence that this bug and glitch with screen is real, and it's happening to more and more people.
Like I said before, it is all related with power and battery, so they are suggesting to let the battery drains till device shuts off itself.
After that you can connect your device with computer, and if same thing repeat contact ledger support.
Good luck to anyone wasting money buying for this garbage...


https://www.reddit.com/r/ledgerwallet/comments/rravw5/ledger_wallet_glitched_out_any_way_to_force/

[dkbit98]

New Year and New problems for Ledger Nano X devices and their owners, as more people report this new Mirror Bug pandemic with reversed characters on screen.
Official ledger account confirmed that problem is real (it's not someone making fake images like Pmalek did  ) and they plan to fix this in their new firmware version 2.0.2.

Set up a new device and it's bugged out with the text mirrored, anyway to reset? Can't move the menu
https://www.reddit.com/r/ledgerwallet/comments/rszvfm/set_up_a_new_device_and_its_bugged_out_with_the/

1st day of use and got strange screen errors
https://www.reddit.com/r/ledgerwallet/comments/rs4g4t/1st_day_of_use_and_got_strange_sceen_errors/

 

One more issue is with Power Surge like reported by one user, showing what a mess full of bugs Nano X is...
https://www.reddit.com/r/ledgerwallet/comments/rt3itc/ledger_nano_x_power_surge/



If you think that battery problems are over, I have to disappoint you and say that it is NOT over, and they are now trying to fix this with gluing battery to the PCB... yes you heard it right.
Bad thing about this is that it's not possible anymore to verify if device was tempered from inside or not...
https://www.reddit.com/r/ledgerwallet/comments/rra66g/new_ledgers_glued_to_battery/

[SFR10]

Maybe good indicator will be when they start to send devices with new logo, this would mean that old ones will be gone.

You have a point, but judging by how they've continuously lied about this particular issue, I wouldn't be surprised to see them just re-paint the sliding covers with their new logo...

If you think that battery problems are over, I have to disappoint you and say that it is NOT over, and they are now trying to fix this with gluing battery to the PCB... yes you heard it right.
Bad thing about this is that it's not possible anymore to verify if device was tempered from inside or not...
https://www.reddit.com/r/ledgerwallet/comments/rra66g/new_ledgers_glued_to_battery/

If that turns out to be true, then they really need to set their priorities straight ^{[scammers will surely try to capitalize on this situation]}!

[Pmalek]

<Snip>

The Nano X has become a suck fest of a hardware wallet to the point that there is no more turning back. I am so glad that I got the Nano S a few years ago and was never tempted to acquire version X. More precisely, the older generations seem OK. It's these new ones that are completely messed up. They should just get rid of it and replace it with the Nano S Plus. They obviously don't know how to fix the problem or are looking for the cheapest possible solution that turns out not to be a solution at all but the birth of new problems.  

[dkbit98]

If that turns out to be true, then they really need to set their priorities straight ^{[scammers will surely try to capitalize on this situation]}!

I don't know anyone who purchased Nano X device recently so I can't verify that, but it would be interesting to get in contact with Kraken dev team who tested many hardware wallet devices.
I would love to see one more teardown and review from them, or from some other similar team (Not counting ledger donjon obviously).

The Nano X has become a suck fest of a hardware wallet to the point that there is no more turning back. I am so glad that I got the Nano S a few years ago and was never tempted to acquire version X. More precisely, the older generations seem OK. It's these new ones that are completely messed up. They should just get rid of it and replace it with the Nano S Plus. They obviously don't know how to fix the problem or are looking for the cheapest possible solution that turns out not to be a solution at all but the birth of new problems. 

It is a total suck fest, and I never saw any other hardware wallet with so many problems like Nano X, but they have good advertisement and people still buy it.
I hope that new model S plus will fix some of this problems because it doesn't have any battery, but only if it doesn't adopt anything from model X.
It sure is going to be very interesting next few months in hardware wallet world, and I can't wait to hear feedback from people.

[SFR10]

It seems that there's another variant for the "battery cannot be charged" issue, but this time it's a faulty error:

• Also, I get a message saying the Nano "cannot be charged", when in fact it is fully charged.

Due to "supply shortages", they've increased its price from 119€ to 149€:
^{- How could they have the audacity [even with those conditions] to do such a thing while they've been literally selling nothing but trash in the past few months?!}

• Has the price changed?
• Did the price of ledgar X just go up before my eyes?

[dkbit98]

It seems that there's another variant for the "battery cannot be charged" issue, but this time it's a faulty error

Sure, battery pandemic is resurrected with real dangerous mutations (I will rename this to Pmalekron bug), and I am noticing more Mirrored Screen bug reports...
Must be fun to be a ledger nano X owner (not), you want to verify your passphrase or seed words and screen just go in mirror mode, making device not usable anymore until restarted.
I can add that more people say how they can't verify integrity of their new purchased device, because battery being glued to PCB.
 

https://www.reddit.com/r/ledgerwallet/comments/rvvhz6/nano_x_arrived_yay_screen_mirrored_aww/

Check out this video of ledger nano X malfunctioning... so much fan  
https://www.reddit.com/r/ledgerwallet/comments/rtpq3p/ledger_nano_x_malfunctioning/

Due to "supply shortages", they've increased its price from 119€ to 149€:
^{- How could they have the audacity [even with those conditions] to do such a thing while they've been literally selling nothing but trash in the past few months?!}

I guess they need more funds for creation of new device nano S plus, and now I am sure this will be more expensive than I expected.
149€ is not a lot of money if hardware wallet device is good, but I never heard of any other hardware wallet with so many issues, so you have to be living on Mars or not use your brain to spend money on Nano X now.
There are many good alternatives that are open source and in similar price range, like Keystone, BitBox02, Passport, Coldcard ^{(MIT+CC license)}, etc.

[Pmalek]

Sure, battery pandemic is resurrected with real dangerous mutations (I will rename this to Pmalekron bug), and I am noticing more Mirrored Screen bug reports...

Nice! Get the word out to WHO, maybe they will adopt the term. Maybe it happens only if you are infected with COVID-19 (Omicron) and are using your Nano X while you should be resting.
On a more serious note, I can't believe they don't notice things like that in a test environment (if they even test their products) if the problem is so widespread. Looks like too big of a gamble. Let's put it out there and see what happens. After that we will decide what our next steps will be.   

[SFR10]

I guess they need more funds for creation of new device nano S plus, and now I am sure this will be more expensive than I expected.

That's probably the case, but I'm confused with the fact that they keep blaming supply shortages for an increase in supply costs and yet, they have the following thing at the top of their Twitter account:
^{- That contradicts the statements made by their support staff!}

• We are fully in stock!

It appears that they've finally begun shipping the Nano X, with the new package and logo:

• New Packaging?
  
  • Snapshots: #1 and #2

[dkbit98]

It appears that they've finally begun shipping the Nano X, with the new package and logo

Oh I guess that is the reason why they increased price for their wallets so much but I think I noticed the new cable that is more quality than before.

While they are doing redesigning and other cosmetic changes, I noticed more people are reporting problems with their devices.
There is not a single day that someone is not creating a post about issues mostly with nano x device and some with nano s, and I tried to collect some of them posted just in last few days.
More display problems, more battery problems, and I am thinking of suggesting new brand name for ledger wallets, it's ledger NONO X, NONO S, and NONO PluSSS  
Nice gallery of recent posts below, viewers discretion advisable:

Brand new, failed Nano X. How long do Ledger take to respond?
https://www.reddit.com/r/ledgerwallet/comments/rwn7wa/brand_new_failed_nano_x_how_long_do_ledger_take/

Broken - My brand new Ledger Nano X - Broken
https://www.reddit.com/r/ledgerwallet/comments/rx3ht9/broken_my_brand_new_ledger_nano_x_broken/


Haven’t turned on my ledger since march 2018. My screen is not readable to enter pin. Anyone have this issue? Yea this firmware is like really old maybe version 1.4
https://www.reddit.com/r/ledgerwallet/comments/rxx8pz/havent_turned_on_my_ledger_since_march_2018_my/


Continuing Problems Nano-X
https://www.reddit.com/r/ledgerwallet/comments/ryvkt4/continuing_problems_nanox/

part of screen cut off and showing at the top
https://www.reddit.com/r/ledgerwallet/comments/rzbtfj/part_of_screen_cut_off_and_showing_at_the_top/


Recurring Error: Battery Cannot Charge info in comments
https://www.reddit.com/r/ledgerwallet/comments/ryvhom/recurring_error_battery_cannot_charge_info_in/


Ledger Nano X Issues
https://www.reddit.com/r/ledgerwallet/comments/rykd3o/ledger_nano_x_issues/

Sending Faulty Nano X back to Ledger
https://www.reddit.com/r/ledgerwallet/comments/rylh3h/sending_faulty_nano_x_back_to_ledger/

Can’t Access Nano S - Old Firmware
https://www.reddit.com/r/ledgerwallet/comments/rzel9n/cant_access_nano_s_old_firmware/

New Ledger Nano X bug. Just bought a new Ledger and set it up without any trouble but once I connect it to my pc with usb it starts going insane. Its fully updated and I have no idea what I should do now. Any one else experienced this or knows a solution? Or should I just wait for a new update?
https://www.reddit.com/r/ledgerwallet/comments/s01w1x/new_ledger_nano_x_bug_just_bought_a_new_ledger/

Battery drains very fast
https://www.reddit.com/r/ledgerwallet/comments/s0341p/battery_drains_very_fast/

Faulty Ledger Nano X?
https://www.reddit.com/r/ledgerwallet/comments/s0jj72/faulty_ledger_nano_x/

Ledger Received the Return Package But Didn't Send the Replacement
https://www.reddit.com/r/ledgerwallet/comments/s0ul0b/ledger_received_the_return_package_but_didnt_send/

Ledger Nano X won't transfer BTC and gets stuck on "Processing"
https://www.reddit.com/r/ledgerwallet/comments/s18sbk/ledger_nano_x_wont_transfer_btc_and_gets_stuck_on/

Nano X won't turn on, even on USB
https://www.reddit.com/r/ledgerwallet/comments/s1c5he/nano_x_wont_turn_on_even_on_usb/

Feedback: Allow removing battery cannot charge error message
https://www.reddit.com/r/ledgerwallet/comments/s1dgeh/feedback_allow_removing_battery_cannot_charge/

Ledger customer support is literally the worst in the world
https://www.reddit.com/r/ledgerwallet/comments/s1gwda/ledger_customer_support_is_literally_the_worst_in/

Brand New / Defective Ledger "Error: 🔋 won't Charge"
https://www.reddit.com/r/ledgerwallet/comments/s1k9ue/brand_new_defective_ledger_error_wont_charge/

Issue: Fast scrolling when Nano X connected to USB
https://www.reddit.com/r/ledgerwallet/comments/s1ouea/issue_fast_scrolling_when_nano_x_connected_to_usb/

Nano x Battery drops too fast (with video)
https://www.reddit.com/r/ledgerwallet/comments/s1ztkb/nano_x_battery_drops_too_fast/

[m2017]

It appears that they've finally begun shipping the Nano X, with the new package and logo

Oh I guess that is the reason why they increased price for their wallets so much but I think I noticed the new cable that is more quality than before.

While they are doing redesigning and other cosmetic changes, I noticed more people are reporting problems with their devices.
There is not a single day that someone is not creating a post about issues mostly with nano x device and some with nano s, and I tried to collect some of them posted just in last few days.
More display problems, more battery problems, and I am thinking of suggesting new brand name for ledger wallets, it's ledger NONO X, NONO S, and NONO PluSSS  
Nice gallery of recent posts below, viewers discretion advisable:

"ledger NONO X, NONO S, and NONO PluSSS" - it will have to be nominated for Joke of the Year.  You definitely noticed.

I will continue your thought: lether NoNo YES.

It is now clear why they are planning to release S+ (to collect more new negative feedbacks). Model S was outdated, and X was just awful.

You have collected only a small part of the stories of dissatisfied users of these miracle devices. Many either do not publish their negative experiences, or do not yet know about their occurrence (following the example of a user who has not turned on the device for several years).

In general, all this looks strange, because Ledger is not some kind of student start-up, but quite a solid company with many years of experience. But wait, why is it strange. After all, the main thing for any company is profit, and the rest is indifferent.

Would like to hear words of justification about defective devices from Pascal Gauthier.

[SFR10]

Oh I guess that is the reason why they increased price for their wallets so much but I think I noticed the new cable that is more quality than before.

That could be one of the reasons... A better cable ^{[+ logo & packaging]}, but still the same crappy hardware under its hood ^{[apart from the issue surrounding the battery being glued to the PCB]}, I'm still going to pass.

and I am thinking of suggesting new brand name for ledger wallets, it's ledger NONO X, NONO S, and NONO PluSSS  

That made my day

Broken - My brand new Ledger Nano X - Broken
https://www.reddit.com/r/ledgerwallet/comments/rx3ht9/broken_my_brand_new_ledger_nano_x_broken/
https://i.imgur.com/Ug7J3Sp.jpg

For a second I thought it was "Tetris"

[lujoltc]

Hi all;

Do not panic! I have posted earlier today here: It is very simple to solve this problem by yourself. I have posted here below how to do so.

https://bitcointalk.org/index.php?topic=5386831.msg59388405#msg59388405

[dkbit98]

Ledger Pandemic is still live and kicking, so I tried to collect recent reddit posts with complains that contain videos and/or images.
I was thinking of making one big video, joining all small videos togfether posted by other customers, but it's needs a lot of work doing this...so I am posting videos below.
Let's recapitulate most of the issues ledger model X could have:

- brand new bricked device.
- battery malfunction and cannot charge.
- poor battery life for new device.
- inverted letters on display.
- flashing glitches on screen.
- spinning numbers on Enter pin screen.
- crazy behavior when plugged into computer.
- disconnect error after firmware update.
- device resets by itself.
- screen fading and becomes unreadable.
- screen flickering.

Nano X Bricked For No Reason After Less than 5 Months!
https://www.reddit.com/r/ledgerwallet/comments/s9xqa2/nano_x_bricked_for_no_reason_after_less_than_5/

What is happening to my ledger nano x?
https://www.reddit.com/r/ledgerwallet/comments/shbd0s/what_is_happening_to_my_ledger_nano_x/

Strange behavior when plugged into a computer or phone, is this normal? Can't enter my pin
https://www.reddit.com/r/ledgerwallet/comments/ssqv5k/strange_behavior_when_plugged_into_a_computer_or/

Faulty Brand New NanoX, goes crazy when plugged into USB on computers!!
https://www.reddit.com/r/ledgerwallet/comments/su0cs9/faulty_brand_new_nanox_goes_crazy_when_plugged/

My Wallet Has Been Having This Issue, I Am Not Pressing Anything And It Keeps Cycling When Plugged Into My PC. I've reseted my ledger, updated the software, and still has the same issue. I tried contacting their support team but they have not replied once.
https://www.reddit.com/r/ledgerwallet/comments/t8topq/my_wallet_has_been_having_this_issue_i_am_not/

Just received my Ledger and its stuck like this, any advice?
https://www.reddit.com/r/ledgerwallet/comments/tfs661/just_received_my_ledger_and_its_stuck_like_this/

Me new ledger is having problems (bought on oficial web)
https://www.reddit.com/r/ledgerwallet/comments/tp5ytm/me_new_ledger_is_having_problems_bought_on/

NEED HELP!!!
https://www.reddit.com/r/ledgerwallet/comments/trvwdh/need_help/

Brand new defective from Amazon through Ledger Official, NOT RETURNABLE.
https://www.reddit.com/r/ledgerwallet/comments/txqpsc/brand_new_defective_from_amazon_through_ledger/

Fresh out of the black box, wtf.
https://www.reddit.com/r/ledgerwallet/comments/u72vx3/fresh_out_of_the_black_box_wtf/

Ledger Nano X glitching when plugged in
https://www.reddit.com/r/ledgerwallet/comments/u9qg45/ledger_nano_x_glitching_when_plugged_in/

New Nano X received today but the screen keeps flickering
https://www.reddit.com/r/ledgerwallet/comments/uc6oss/new_nano_x_received_today_but_the_screen_keeps/

Brand New Ledger Nano X, did I just get a defective unit?? Unable to get support to reply to return it back.
https://www.reddit.com/r/ledgerwallet/comments/uc4361/brand_new_ledger_nano_x_did_i_just_get_a/

Ledger nano x (2022) battery drain. I just got it today and the battery is dead when i unboxed it. So i give it a charge around 2 hours. unfortunately after unplugged the charger for 2 minutes 50% of the battery is gone, grabed my phone and started recording.the battery is only last about 5 mins
https://www.reddit.com/r/ledgerwallet/comments/uekeuc/ledger_nano_x_2022_battery_drain_i_just_got_it/

Does anybody elses ledger become not useable when its connected to a computer? This is a joke I just opened it today.
https://www.reddit.com/r/ledgerwallet/comments/uk08z4/does_anybody_elses_ledger_become_not_useable_when/

What a joke for everyone, except for owners of this devices :/

[dkbit98]

Looks like I will have to reactivate this topic again because I see increased number of people complaining about ledger nono X devices in last few days.
This is again mostly related with bad batteries, but there are also some glitches when entering PIN codes with cycling numbers.
I don't know if this is some new batch of bad devices and batteries or something else, but it's reminder not to waste money on model X.
Ledger sure has a problem with bad quality control in their factory (village garage).

Hi I have a problem with my new Ledger nano x, pin numbers cycling after plugin usb to computer. When I somehow succeed with pin, then menu is also cycling. I've tried everything what I can find on the internet, but nothing is helping. I have also a case number: Your case id is 528530. I need help.
https://www.reddit.com/r/ledgerwallet/comments/y3lk9s/hi_i_have_a_problem_with_my_new_ledger_nano_x_pin/

Ledger nano x battery won’t charge. I’m looking for the support email address.
https://www.reddit.com/r/ledgerwallet/comments/y9hr3m/ledger_nano_x_battery_wont_charge_im_looking_for/

Has anyone else had this problem with Nano X?
https://www.reddit.com/r/ledgerwallet/comments/y6aebi/has_anyone_else_had_this_problem_with_nano_x/

Ledger Error: Battery cannot charge
https://www.reddit.com/r/ledgerwallet/comments/y8djme/ledger_error_battery_cannot_charge/

Nano X Issues
https://www.reddit.com/r/ledgerwallet/comments/y8xv37/nano_x_issues/

 

[m2017]

Looks like I will have to reactivate this topic again because I see increased number of people complaining about ledger nono X devices in last few days.
This is again mostly related with bad batteries, but there are also some glitches when entering PIN codes with cycling numbers.
I don't know if this is some new batch of bad devices and batteries or something else, but it's reminder not to waste money on model X.
Ledger sure has a problem with bad quality control in their factory (village garage).

Hi I have a problem with my new Ledger nano x, pin numbers cycling after plugin usb to computer. When I somehow succeed with pin, then menu is also cycling. I've tried everything what I can find on the internet, but nothing is helping. I have also a case number: Your case id is 528530. I need help.
https://www.reddit.com/r/ledgerwallet/comments/y3lk9s/hi_i_have_a_problem_with_my_new_ledger_nano_x_pin/

Ledger nano x battery won’t charge. I’m looking for the support email address.
https://www.reddit.com/r/ledgerwallet/comments/y9hr3m/ledger_nano_x_battery_wont_charge_im_looking_for/

Has anyone else had this problem with Nano X?
https://www.reddit.com/r/ledgerwallet/comments/y6aebi/has_anyone_else_had_this_problem_with_nano_x/

Ledger Error: Battery cannot charge
https://www.reddit.com/r/ledgerwallet/comments/y8djme/ledger_error_battery_cannot_charge/

Nano X Issues
https://www.reddit.com/r/ledgerwallet/comments/y8xv37/nano_x_issues/

 

It's sad to see that even after so much time, the Ledger didn't take care of fixing the defects, and dkbit98's reminder of problems with this hardware wallets is very helpful. Be sure to update this information periodically.

I see two solutions:
- either don't buy nano x until all defects are eliminated and ledger starts to produce fully working devices without flaws (if you decide to buy exactly ledger).
- or contact ledger's support to replace the device if you have already purchased this HW and there are defects.

P.S. Good joke about the village garage.

[SFR10]

Ledger sure has a problem with bad quality control in their factory (village garage).

IIRC, they didn't even have quality control in their "own" factory ^{[I might be wrong, so don't quote me on that]}, but regardless of that, that's what users get for going with a brand that only cares how their product looks, as opposed to how it does work:

• Here's their latest alteration: Nano X in different colors

[dkbit98]

Whenever I think I heard everything I need to know about ledger nono X hardware wallet, something new pops up to show how bad this device is.
We all heard about  screen issues with older model S that is not manufactured anymore, but model X have their own design flows related with screen.
If you often open and move metallic part screen will be scratched a lot and hard to read like in this examples:


https://www.reddit.com/r/ledgerwallet/comments/11dy997/flaw_with_the_ledger_x_design/

My suggestion is first not to buy ledger X for reasons I wrote in this topic, but if you already purchased it than do not remove screen protective foil (if there is one).
It is also possible to remove the metal clip and bend the metal to reduce scratches but be careful while doing this.
I am sure ledger is well aware of this crap design, that is why they made corrections with model S plus.