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I am an active using STAKE.COM site and using sport betting as gambling way, last week my account suddenly banned after success winning sport betting and now I have 2.3k doge in my wallet but my account have been banned. I try to chat support online but their reason my account banned because fraud with bonus, I never joining any bonus program and only active with gambling on sport side, how come 2,3k doge coin received from bonus, here my fund and my account still banned until right now

https://i.imgur.com/ZvXFXsx.png

Have you any alt account which have been used to collect bonus? Or have you received any dollar from other user via transfer? If any of these yes, then there is a valid reason. But if not, then I do not think there is a valid reason. And if so, you should create a scam accusation with details of your proof of transaction history as well as chat history. And lock this thread.

Just have only one account, I am gambler not looking bonus yet, I received 3.2k doge coin after winning from betting sport, have give reason to chat support but they not believe when asking with my fund history they not brave.

Can you show screenshots of the conversation between you and their support agent to verify your claims? The exact reason why your account got banned (their explanation) should be visible. That would help to see if there is enough there to open a scam accusation. On the other hand, if you did use multiple accounts, abused bonuses, or did something else shady, you are just wasting your own time here.

Another way for them to find a trace or link between other users is if you use an exchange to transfer your funds to stake.

Or one of the addresses you used to deposit was also linked with another account. Also, all accounts in Stake are in a VIP program by default and some bonuses only require you to place a sports bet so you really can't opt-out of the situation.

Use your mind when ever STAKE.COM make bonus more than 2.3k doge coin, did you think they will waste much money for Bonus and my account rank still bronze? impossible how to make abused bonuses in STAKE.COM because they never give bonus for participants, each month have reload bonus only and never claimed because give little reward and I don't care and not have time for looking bonus.

maybe they hate the team u bet on. did you bet on the cowboys to win?

When they say that an account is fraud, there must be a reason at least.
I doubt they did not mention the exact reason why they closed your account so sharing the conversation between you and the support as requested by Pmalek would be better.
Hearing from your side only is not enough to determine who is wrong and who is right.

I don't care about your account and its membership status or whatever "bronze" is supposed to highlight. You either make a proper thread with proof to back up your words or you don't. So far, you haven't done anything. A couple of sentences telling us how your account got suspended with a picture of your Dogecoin balance.

What is the purpose of this thread where you have shown absolutely nothing of value to support your claims and what is it that you are hoping to achieve with it?

I think must be better if you can provide more details about your issues with your account.
Like they said above try to contact the customer service of you done with that include it in your thread.
You can also comment on their ANN thread so that the stake management will notice and know about your issue and they can take an action about that.

If I guess the bonus in question is related to reload or something else so I still remember doge  price  was very cheap in early 2020 say there is a new year's event
So each account can collect around 500-1k Doge, this isn't the first time I've heard of a case like this some of my friends also experienced the same thing.

If that’s the case, and if you don’t mind, can you please share to us here what happened to your friend’s case? How did it end up for your friend?

They give a lot of bonuses and those are bigger than your thoughts. They run promotion on various sports events and the rewards are given as a bonus. Can you provide some screenshots of your deposits and received bonus amount from your account transaction history? (If possible).You have only given the screenshot of your account balance, but there is no proof of your accusation yet. Also provide some screenshots of your chat with their support.

1. Give some screenshot about the progress chat between you and support stake
2. Abuse the platform can be anything like : multi-account for looking rain, self-referral, abuse the promotion because so far I know sometimes stake have promotion lose back guarantee 50%/100% with maximum member around 50-100$ and other promotion.

This thread by OP has a quite vague narration, it only gets to show his side and his account, it lacks of more vital information and proofs. Unless we know the reason why it was closed, one that is stated by the management, we cannot clearly figure out and determine our stand on this. Hopefully, OP would enlighten us more.

ya.ya.yo!

For now, it's still a vague story since we don't know yet what was the reason why all of a sudden a reputable casino suddenly ban his account. But as for the reason of Op it was something that he didn't do and we can't just judge already if we still don't know the story on the other side. So, a screenshot of their conversation between him and the support would make this thing clear.

I won't expect something that would make Op feel relieved but we still want the truth though no matter what the decision because it will serve as a lesson to the future gamblers on that casino.

I believe in the problem you're having, but as others have said, please list all the details in the thread along with any evidence related to your complaint. Because then the evidence will be stronger. For me personally, both from the user side, namely you and the casino, there must be transparency if there is a problem like this.

Some may have experienced something similar, and some of us are still just fine with the casino. Regarding the issue of accusations, IMO casino does not necessarily accuse you of fraud with bonuses. Remembering the events and promotions of some time ago, you may forget that you have made transactions between the same addresses but with different purposes.

I want to ask you some questions which probably caused your account to get banned even though you didn't violate any of the rules.

Did you created more than one account on stake?

Did you ever used VPN while gambling on that site?

Is it legal to gamble from your jurisdiction?

So how did you get these doge, are these from deposits, winning or what.

What's the resolution does your friend have made, or they just accept it and abandoned their account?

As for the problem, the community can only make speculations by not giving enough info from both side, also instead of making any discourse to any members why not start to resolving it by contacting their support or Stunna (https://bitcointalk.org/index.php?action=profile;u=81292).

I mention it as cause and effect, you know that Stake.com casino can't block their users' accounts without a reason for them to do that. This is a fairly large casino, so it is impossible for Stake.com to lock your account arbitrarily. They have established procedures and run them according to company standards. This is actually commonplace and does not need to be discussed again. So think about what you do, so the casino says your account is indicated for bonus scams? Please re-read the Stake.com rules.

There's nothing he can do his account is locked and can't be used anymore and he forgot it, maybe he realized his mistake  :D
from what I heard the account was created just to claim reload without actively making bets and suddenly the account makes a withdrawal of course casinos don't like this kind of activity.

And where is the problem here?

I believe this is the case of OP as well though OP didn't share anything. Stake is one of the reputed casinos out there. They wouldn't ban an account for no reason. Regarding bonuses, I guess they have the best offers for their VIP players.
There are a lot of members who abuse the rain, they have a lot of accounts to get the free coins. When they get banned, they act like OP LOL

You have noticed that he did not post his "account" name... right. So he does not want people to know who he is or even Stake to know who is flaming them on a public forum. So what do you have to hide?

Normally when people make accusations like this, they show proper proof of their allegations and the interaction between them and the platform that they are accusing. We get none of that here.... so I guess you have something to hide or you are doing this for some other nefarious reason.  ::)   

Yes, there is no reason to believe the OP unless he can give more proofs to support his claim. Lets give him a day to response back, else we can believe that he is doing this either because of any frustration or want to bring a bad name to casino (in which he can never succeed).

^ It is obviously abusing the casino.
OP did not even submit proof of their conversation as asked here and now OP was pretending a victim to that casino. We know that there are too many benefits that we can get on Stake especially if you have a VIP account but abusing their bonuses and promos is not that good, they can always track those who abused their system. It can be moved to scam accusation once you have complete documents it is valid for your allegation.

The problem was exactly described by @BitcoinHunt3r. Everything indicates that OP has created an account to claim reload bonus. He tried to withdraw it, or maybe he even managed to withdraw it. The bonus is for users who are actively betting. It seems OP was not enough active in betting to deserve a withdraw of that bonus.

So far your case is good because your account was banned after getting your bonus, and you say you only have one account, that is not right, but we also need the Stake.com part of the story to be fair so we can cast judgment if what they did was wrong or right if they told you that your account is committing fraud, they have a proof to back it up so I'm sure they will respond to this thread to end speculation why your account was ban.

Stake forum moderator should explain what happened in this case but it's possible they only temporary banned your account or they noticed you used same vpn like some other customer.
Even if account is banned coin withdrawal should be allowed, if it's not the case of some abuse, and your case is weak without posting clear proof and more screenshots.

You should provide a bit more information than this.

What exactly happened? Did you message support? What exactly was your conversation with them?

I highly doubt that Stake would defraud you off of $400. Their brand reputation is much more significant than that.

If You are not aware of you committing fraud then it's a bad allegation, but since Stake has trace fraud in your actions only they can show us the cause of why your account was banned, I just hope we don't read that to protect the user's credentials we can't post the reason coming from the casino, it's the one scam casinos like 1XBIT has been using to get away their with their scam.

My assumption is that this is about a suspicion of multi-account. Stake must have noticed certain activities that are considered triggers for a possible multi-account. It may or may not be true, though.

OP is strongly claiming that he/she has not received any bonus from Stake. Given that her/his account probably does not involve much, I guess it would be pretty easy to provide (1) proof for the deposit and then the (2) betting slips which show that he/she indeed made some wins.

A few screenshots would probably settle this. Of course, OP will have to prove his/her case to Stake's support.

Is your capital returned? Maybe your winnings are eliminated are still reasonable, but your capital should be returned. I was once considered cheating on this site (http://auredzeon.com/?affId=16038), but my capital was returned. Promotions on these forums are not all good sites.

Did you do something that is against their terms of service? If so, maybe that thing is the reason why you have been banned. If you know to yourself that you have bypassed their conditions, then you shouldn't be crying here because you'll just waste your time and effort. Even if there is only a thing that you did wrong and clearly it is stated in their policies that you will suffer repercussions, then you should have prepared for the worst. The things that I am referring to are abusing bonuses, multiple accounts, usage of VPN, using scripts and the likes that basically has the common ground of cheating on the casino.

Now, if you know to yourself that you didn't do anything wrong at all and you are a good player that follows the terms of service, then that's the time that you should take an action to secure your funds. You can post on the scams and accusations board to address your concern and to spread awareness as well.  Post every detail of what happened and attach your pieces of evidence on your posts such as your screenshot of a conversation with their representatives and history/record of your account activities. After doing your part, wait for their resolution. If you won't receive any in the following days, escalate your issue to have necessary measures be done by the higher-ups or authorities.

Indeed, story of both sides and proofs are crucial here. I just hope that the other concerned party, the casino, would also give their response here. This is something that is worth sharing because this will surely serve a lesson not just for OP but for all of us, especially if the casino would input their side here.

ya.ya.yo!

That could possibly be the case of OP as well, only he did mentioned that he is an active user at stake.com. I just hope that OP could really attach here the official message or notice sent to him, so we could help him out figure out what really happened in his case, based on the received notification.

OP you need to come here in this thread post a screenshot of the conversation you had from the support and also if possible post an email where the support tells you the reason they banned your account, without proof it will be very difficult to believe your story, what you posted is not enough, so run and show more proof

Have you contacted them through email? Stake.com is one of the reputable and safe website I've played with and I don't think they will just ban you without any valid reason. If you have been accused wrongfully I think you should explain it to them how come that you are abusing their promotion or bonus? and I think they should have an explanation here in the forum too.

So far still no evidence from the OP.It is easy to post a few screenshots of the communication between the OP and Stake help desk so we can see the reason for such ban of the OP account.I believe that Stake is a huge casino which by the way is giving the highest Christmas bonus so they don't care about a mere 2300 DOGE balance if the OP has not done anything wrong.I believe there is suspicion about braking any of the rules of the T&C at the Stake website.Of course since no proof is provided until now we have to wait and listen to both sides of the story.

You have to post more evidence like the reply of the support if you have contacted them and you receive a reply.

I think a reputed gambling site like stake would not scam gamblers, you just have to contact them regarding that and follow the instructions to recover your money, as long as you don't cheat or broke the TOS, you can get your money back, last option is to make a scam accusation against the site, and let's see on how they'll respond.

Sorry late respond and I was sad with some respond said me I am fraud with bonus, here my proof how many time I make deposit with my account

https://i.imgur.com/qBMBvpO.png,

lately my account rank still bronze

https://i.imgur.com/QG3rJkp.png

so how come I can get bonus with my referral link. You need to know before talking more about if I made fraud bonus, there are no away with bonus on bigger site like STAKE.COM

well image proves that you made deposits, but can you post screenshot of the conversation you had with support? because we need to see what support told you to have your account banned


I think about it too

I am glad that OP has finally responded here in the thread. It would be really nice if OP will delight our request to see the conversation he had with the support, highlighting of course the exact words said upon the banning of his account. I think that only from there we could really understand the stand of the casino why the account has to be banned.

ya.ya.yo!

It would be better if both of them will come up here, isn't it?
To make this thing clear out, I don't want to have a one-sided judgment, let the stake explain it here too, and ask the exact reason why OP was banned.

One thing that I presumed, OP was broke the T&C but to confirm this, sounds good if the Stake.com team will respond on this thread.

You need to understand the stance of the people though because you're making an accusation about one of the long-existing casinos with no adequate evidence to back your accusation and to be honest with you. I personally still find it hard to believe you're guilty of the banned.
But what I am still surprised about is that the casino representative hasn't said anything about this issue in other to clear the air.
 

Show the fully chat between you and the support.

Man, to be honest your deposit and withdrawal is still small and there is no reason if stake banned your account without the reason. If you not ask what bonus or T&C you are broken then you should ask the fully detail.

More people have fund more than your account and there is no single issue at all, there always has some reason about the banned. If you are abused some promotion or against their t&c no matter you are deposit or not, their action will always based the rules not by deposit and how much money you are own in the account.

What's the point of showing your deposit history and vip level? It does not prove anything.
I'm sure you have read the suggestion from many members here show your chat with support, why dont you provide it?
Are you afraid of it? If you are afraid then what's the reason for it?
If you are honest and you feel that you did not do anything against the rules, you should not be afraid to show the full conversation.

From your provided screenshot we can see that all of your deposit was made in 2020. So, you haven't made any deposit in this year? Don't hesitate to post your bonus claim screenshot from your account transaction page. Everyone is asking you to post the support conversation screenshot here. Deposit screenshot can't be consider as proof where there is no deposit record of last 12 months! Your accusation is connected with bonus abuse. Kindly show us your received bonus history and support conversation screenshot.

Since he isnt even VIP bronze I doubt there could have been a lot of bonus abuse since at this level all you get are some cents if anything.

I think weekly bonus (maybe also monthly) also starts from Bronze. So I wonder which bonus he should have abused.

There has been a lot of complaints lately about Stake.com.

I'm still of the belief that they are a legitimate player in the crypto gambling space, given their long standing history.

As long as you didn't do what they claim you did, you should be able to get your DOGE withdrawal soon. Just keep in touch with support.

No matter how much the bonus is, if the security sees the abuse on that reward system then there’s no excuse for you anymore and I’m pretty sure Stake have their proof about the abuse better to ask them how and why. Stake is a good gambling site, many got banned because of that fraud and violating the ToS, if you don’t want to get banned just do what is right always.

Most probably he just came back to visit his account and found out that he got banned without knowing it. Stake have the proof as well about the abuse, they can’t just banned gamblers without any proof. Anyway, let’s see if OP can provide such information about bonus so we can know if he is telling the truth or not.

So if he "abused" them for some cents, that makes it ok to not pay out a much higher balance than the bonus amount which is still in the account? Makes sense.

Anyway, lets see if he provided the requested chat support screens, without that its just another story anyway.

Your account is banned but you are still able to login to take those screenshot or you took the ss before the ban? I have no idea about banned account in Stake, but logically banned account will not be able to login.


Is that the reason of the ban? Can you confirm that this reason comes from the live support? Come on dude, show us the proof of what is told by support to you regarding the ban. Otherwise, it will be just like a fabricated story.

What you mean is cheating. If it is true to do the misfortune, then it should only be the victory taken by the gambling house, but the capital is returned. If that is not done then he better move the gambling house and find a more profitable place, meaning that when he cheats again, then the capital will be reversed.

Needless to write perhaps, but Stake has had a considerable and good reputation on the forum for years. If your account is blocked, there is a reason for it. Representative Stake is also active on the forum. I'm sure he can explain and solve it well, but solving it directly with would be better. I agree that you have to provide substantial evidence first before making accusations.

Exactly, probably be the best to happen. Just to clear all of this, once and for all, they should converse directly. Although they could do that in private, I think somehow they owe it to us to share some progress in the case, since they already put this out in here.

ya.ya.yo!

OP is an old forum member created an account since 2013 but he still hasn't post in the stake.com thread and also hasn't thread in the scam section and hasn't posted any relevant proof in this thread either, this is very strange, let's wait for see what he says

One important thing to note. All those deposits OP is talking about was made in 12/2020 which is almost a year ago.
So probably the chat OP had with the customer support would have been cleared by now and hence we won't be able to show us the screenshots if them unless he talked to the customer support recently for a thing that was done a year ago.
I think he would have abused the bonus unknowingly since he made back to back deposits which might have broken the terms of the bonus.

The depo date thing has already been discussed.
People talking about a bonus here, what kind of bonus did he get anyway, some cents or some $, not more. He isnt even bronze level and before bronze u get nothing from stake.

He should have done various ways to get his rights back, but after creating this thread the OP seems to be no longer doing anything in fighting for what he said, the stake.com thread could actually be a bridge for him to solve the problem now, but it seems he doesn't doing so includes trying to get the attention of stake.com by bringing the matter to the current fraud department including by attaching solid evidence from the OP.
To be honest, I've never gambled on stake.com, but as far as I know stake.com is one of the gambling sites that has many active members and is one of the most trusted gambling sites that has good enough service, so I'm a little doubtful if Stake.com blocks it user account without strong reason.

Another possibility is that if you are using a VPN or a proxy and another user abused a bonus promotion this could make it seem as if you were part of that abuse even if that was not the case.

However even if that was the case your account could still be banned as the majority of the casinos do not allow people to use a VPN as this masks their location and many casinos have some restrictions about the countries from which you are allowed to gamble, and as such they do not see with good eyes something like this.

Sorry I haven't read all the replies but I would like to share my insight on this topic.

Stake usually bans sports players and their accounts (you are not allowed to withdraw warning) when the player is believed to have cheated in some way. Like you took advantage of late odds or wrong markets offered and cashed out.

Apart from that they ban players when there is a massive win and judging by your balance 2k doges shouldn't be a huge deal for them. Do you by chance any limits on your other stake accounts and created a new one? That's another reason they may have banned your account.

If this is the case, maybe he is just trying to ruin the reputation of stake or maybe he is not that active here in the forum yet active on gambling activities. Anyway, stake is one of the best gambling site today, so for me this is an isolated case and maybe OP did really violate the ToS, we don’t know the whole story and OP should contact the support to solve this problem and share it to us so we can know who’s telling the truth here.

That doesn't mean anything either op has not played on that site or the intention of the OP is to ruin the reputation of the site or harassing the admin/campaign manager (if there is any).
Yes, it is strange that there is no proof of that and I think it has not been posted on the scam section as it is not been scammed. But OP should provide enough information if OP think the account has been banned for no valid reason.

Using a VPN alone is not a problem in Stake, I've been playing there for more than 2 years and I always use VPN for more privacy. If the use of VPN in Stake is breaking the rules, I should have been banned long time ago. In fact mu account is still fine and I also know many other users in Stake who use VPN.

OP sometimes it may have something to do with your location. Did you use a VPN to place bet? because most gaming providers restricts people from some  locations or countries from playing their game. All you need to do is to read their terms of service and check if they is a rule you boycotted because they are lots of rules attached to gambling sites like stake that may not be noticed if a player doesn't read carefully their TOS.

There's a screenshot provided it's for us to appreciate if the allegations are valid or not, this is not good for the status of Stake.com having a thread that questions its reputation, let's admit Stake.com is in contention as the best and trusted casino in the community if we sum it up Stake .com has a lot of complaints while the others with the same status as Stake.com do not have complaints, even if it's a self-exclusion issue it should be addressed.

Just read the post above yours and you would have an answer about VPN


Of course, the problem might be that the ToS rules were somehow violated. However, this is another complaint that concerns Stake.com in recent days. I think that in such a situation someone who represents Stake.com on Bitcointalk should comment on it.

Could this be a system error? Or the system detects or suspects suspicious things, especially after winning a fairly good amount of rewards.
And sometimes gambling platforms will do this when their system detects a suspicion about the account.
If you feel right and don't commit fraud against bonuses, try giving some evidence to CS, especially regarding the winning rewards from sports betting.
And you can also include screenshots of the data proof or winning history.
If your evidence is strong, usually CS will apologize and the team will recheck, and if there is a system error, don't worry, the account will usually be recoverable. But again it must be with strong evidence.

The screenshot is just showing his remaining balance and the other screenshot is showing his deposit history. Is it enough for you to consider the allegation is valid or not? Since you say it is not good for Stake, do you think the screenshots provided by this user is enough to say that his allegation is valid and Stake is the on who did a mistake in this case? I'm pretty any ban in any casino come with specific reason, player usually get the reason of the ban from the admin/support by private chat/email. This one what is need to be shown by this user, we need to know what is the exact reason of the ban.

I do not think that the system is an error because the Stake's team will know if that thing will happen and try to fix it ASAP. As one of the reputable gambling sites that have operated since a long time ago, Stake does not easily ban someone if they do not see a suspicious thing on the account or their member's activity. So it could be many things already happened to @OP but hopefully, Stake will check this issue and solve it right away so @OP can get his coins and withdraw the money.

Stake.com have been in business for many years now and they will not just banned an account without concrete proof.
though this maybe a case of wrong account yet surely they will give a good answer on this, ask them to send proof and you'll get it.

and also Looking at your Trust Page? i am in doubt that they have mistakenly banned you because you are a cheater even in contest so what more in gambling?

2 of the most trusted account in this forum tagged you for taking others creation .

Maybe they do not feel like they need to respond, after all if you take a look at the last posts of the OP he presented some evidence but since I have never played at stake I am not so sure how to interpret it.

So since the evidence is probably weak and this accusation has not been made on the scam accusation section of the forum with the right format maybe the admins of stake are not even aware of it, besides the OP has not log in his account to let us know if some communication has been taking place and tell us if his issue has been resolved.

You are right that there is a screenshot and on that screenshot we can see a balance but we cant see anything else which might be needed to know the reality.Anyone may arise a question/scam accusation but there should have enough evidence to proof which is scam or not.

Here many talking about bonus abuse, did you ever playin there on STAKE.COM site how come lower level still not bronze can abuse bonus. Why you not use your mind when make opinion here or you still newbie on STAKE.COM so do not know anything how to abuse bonus, Under bronze never have bonus except reload giving for all participant end months, not have referral link for account below bronze level so give me reason how to abuse bonus.

True.
1 more thing, Eddie in the stream always says that stake would never seize or block money, the only thing they would do is  put the account in "withdraw only mode".
I mean we all know thats a lie, I had a block happen to me as well when withdrawing I got the message "you are not allowed to do that" and suspecting me of multi account for whatever reason. I got it resolved but still, another false info from a stake representative.

We don't know if you're telling the truth though, you can ask them to provide evidence that you are abusing the system and that you really are telling the truth because Stake is pretty reputable website although not one that's perfect, it's unlikely that they're going to blunder at a time like this.

You are the first one who started the discussion that your account is banned because Stake suspected you to do bonus fraud, so what is wrong with other people who follow and discuss the thing you start? In general, bonus abuse has nothing to do with the level of your account. There are even many cases where abuse is done by non ranked members. If you ask did I ever playing there, I'll answer it YES absolutely and I have higher rank than you but it has nothing to do with the discussion. By the way, why do you ignore the request by many members here to show your conversation with the live support?

you should request for evidence that shows the fraud you where involved in, it could be a fair ban of an offence you conminted but can't remember. Stake.com is a very reputable site even though none can be 💯 perfect, stake isn't like other sites that'll just ban you without genuine reasons.

Exactly, OP may have involved himself in some shaddy act which may be the reason for his being banned, nonetheless like you said, he should first request for an evidence so it'll help us give appropriate advice that's if the fault isn't from his end.

Not any solution giving here I think better forget with my account and looking other side have safety than STAKE.COM, I see have some people got banned without any reason and always costumer service when asking on online chat giving multiple account reason, although have only one account is not enough have to make them keep trusted with your reason, so most clearly way looking other side because have thousand gambling side with great reputation without banned member.

This has become a regular occurrence with some gambling sites no matter how reputable they are, I don't know why users always get banned when the is big winning.
We need to have some level of enforcement and fairness in the rules and conditions on casinos, I will advise you to create an accusation thread with all the details.

^ Sometimes without knowing that we are violating the TOS and think that we are a victim but in fact, we are just violating the TOS. I know stake.com because I have been gambling there and I know that they have an announcement thread here. They are just very strict on their rules and rules must be a rule no matter what. As per previous replies above it seems you are using VPN which is they have on their TOS, probably that is a bannable offense that you should know from the start and avoid this problem. This is what I always said from my fellow gamblers, upon picking a gambling casino platform make sure that you have carefully read the TOS.

You probably broke some of their terms of service or something. Ask them to tell you what exactly did you do that made them ban your account. If it was from your own balance, then highly likely they will give you your deposit back minus any profit. If they don't then try to convince them. But if it's from their bonus or something, then I doubt they will give you anything. Bonus abuse on casinos are dealt with very strictly.

We know on what reputation does Stake have and they are one of the popular and known casinos into this market which means that they wouldn't really make out some action if there were no violations
had been committed which it is understandable that they would really be strict when it comes to abuse and possible shady activity of a player on their platform.Bans would have specific
reasons and the best way to know is to asked them about it and whatever decisions they would made then theres nothing you could do about it.

Stake can trace the activity into your account and IP address within their platform. And I think, they're not going to impose anything that you haven't done.
But if they've seen you broke their rules, they're going to surely impose a ban to you if the offense is too big that would lead in banning. I also feel bad for the remaining amount that you can't withdraw but try to ask them nicely maybe there's some mercy they can show to you.

I am never use VPN for accessing my account although my country banned using STAKE.COM site but I use new link game.stake.com where available without using VPN, I reminder for all when accessing my account never use VPN any more, last my account banned when success get winning on betting sports, so all my balance receive from betting sport and never take bonus or anything from stake, although they are giving reload bonus by very little and waste my time for claiming reward.

They should at least try to give some explanation about what caused the ban though, like providing evidence of wrongdoing so the offender can see whether they've done something wrong and if not then they can at the least dispute the ban. I think a mercy or at least a consideration with warning would be the most useful in this situation, not saying that Stake did something wrong but I think that it's fair that we somehow do this to everyone if they don't have a serious infraction.

Stake has no alternative link as you mentioned, where did you get that link? Why did not you share with us here the conversation between you and the support as what is requested my many members here? If you feel that you are not doing something wrong, it should not be a big issue to share the conversation unless you are trying to hide something and you want to build up a story from your own perspective only. One more thing, Stake is one of the most reputable site in the industry so they will not risk their reputation for few thousands doge.

Can you, please, provide me with those other sites banning without genuine reasons? I have had experience with many casinos both fiat and crypto and I have never had such cases to be banned for nothing (to be honest, I was never banned cause I never broke the rules of a casino). I always suggest to anyone trying to start with a new casino to look through the t&s first before playing. This is very useful and helps to avoid any misunderstandings with a particular gambling site.

When there is an issue like this, reputable casino like Stake will always prove what they accuse to the players.
Most of the time, players will complain and ask about the ban then the casino will provide the reason through email or live support.
In this case, OP said that he is accused to do bonus fraud but he did not mention it with more detail.
I'm sure he get the information from Stake with more details and I doubt Stake ban account without valid reason and evidences.

I believe that they've always given answers to those complainants but it's that sometimes, the complainants are at fault and they don't want to admit what they did was wrong and against the rules of the casino that they're playing with. Stake is a reputable casino and they won't just ban an account without any valid reason. You take it from them that they won't give you a problem, if you don't violate their rules and give them a problem. I think that's the easiest logic to understand about what happened.

^ They should and I never see them respond into this thread.
This is the problem in most gambling casinos, since they are here they should do an explanation about this. Explain to the public about this case so that those mistakes will serves as a warning here in the community and so that we can avoid those mistakes. I thought they had already solved this problem, they having a signature campaign and I think they should look this situation. If there is someone who PM this to Satuna.

If stake going to do that, there's no purpose for their support anymore. Anyone who's having a problem with their casino is free to contact them. They don't have to reply each thread that's made by anyone in the forum, they have their own thread and as well as support that can easily be used to contact. Well, the campaigns and other marketing stuff, it's out of the experience of their users and it has nothing to do with customer experience IMO.

I think OP must update this thread time by time if he really has a case here , but since he shows no updating ? I'm afraid he wanted to continue this thread for reason.
and also Stake is a huge gambling site that proven to be legit , they won't just banned your account like that unless they have proven  your account is questionable Stake is one of the best site that is tracking our individual bets and I know they will prove this in your face.
so how is that now? what is the standing of your claims?.

So what's the update now on your case? What's the progress after weeks since you posted this thread?

Is that because of VPN? I think VPN is always welcome to use on Stake as long as the region or country is one of the accepted countries on the Stake's terms.

There might be another reason why your case happened.

That’s what I am going to ask as well, where did OP get that alternative link, that we don’t know about. And besides, I tried going to the link mentioned by OP but it the cannot be reached at all. 


Yup, supposedly by this time there should be at least a definite explanation as to why this happened to the account of OP. It is substantial that there would be a comprehensive conversation between two parties so that they could understand both stands. But if there wasn’t anything happening, I don’t know what OP and us, the spectators, could get out of this.

You never on my position and do not know how Serious try contact support they always answer and reply with multiple account, although I only have one account they always said like this reason. Maybe you not here in stake facebook group where you can see every day have thousand account banned without any reason, just several member can get recovery their account after working hard and need to upload document ID, I was give up because many time try to chat always get feed back with multiple account, I think what for using multiple account and not any bonus giving for new user.

Yes I'm not in Stake's facebook group, is that even official group or just a group created by player? Afaik stake has official facebook page only, not a group. I know you are angry with the situation but saying there are thousand account banned every day is just BS imo. If it is real, Stake should have lost all the players by now. Once a user is accused to have multiple accounts or abusing bonus, there must be at least valid evidence from Stake side. At least they told you which accounts are connected to you and how the accounts do the abuse. If you did not do what they accuse to you, simply create a scam accusation thread, provide all your proofs and Stake may come with their proofs.

The advantage of having someone from stake that is active on the forum can be really helpful in deciding your case. But to be honest, a relatively large and well-known gambling site would not ban anyone from their website without any reason at all. Like what most have mentioned, will it be possible if you could provide a transcript of your conversation between you and their customer service? In this way, some might be able to help in resolving your issue for a speedy disposition of conflict.

Though I really doubt that you were banned for no reason, I am on the hunch that you most probably violated one of their terms and conditions that lead ultimately to your demise.

A gambling site with good reputation just ban an active gambler on stake without valid reason is a shady move and could result in bad reputation so I think stake wouldn't do that that can compromise their reputation that build up over time. Banning a user without reason would change their reputation in a flash. I think op have violated/abused some of their rules/bonuses. I agree with you their that providing a conversation between the customer support and op would make this case a bit easier for us see the situation more clearly.

^ That is not multiple accounts that is the customer service which I think they have a lot of staff to answer those concerns and issues. I don't know what is the reason for joining the Facebook page group if they are itself will handle this case, it is poor customer support and they should explain this better to you whether it is negative or positive. Because it is also possible that you violate the TOS, in this case, they should explain it to you.
I don't know what happens to the stake, it seems I have seen more and more threads complaining about their services.

What he probably means is the answer that he gets from the ban that he received. The customer supports are always telling him the same reason for having a multiple account.

I agree with @bitinity. Stake has given the reason and connected all of those accounts to the accuser and that's why he has received a ban. I'm sure that they won't do any harm to your account if you don't do anything wrong.

But if you insist, that's why you're taking their attention and you have to prove that they're really wrong with their decision.

But op is insisting he dont have multiple accounts which the support told him as the reason why he was banned.

I think he needs to explain his side and show some evidence to back up his claim because Stake will not ban a player without a valid reason.

So what the support says? Is there a way to withdraw the funds?

What group was that? and who moderate that group? because Stake.com does not even have a official Telegram group and here you are claiming that they have facebook group? common man i think this is a private group that has been managed by individual that is not totally connected in Stake.com that's why there are some issues like what you are saying.
and besides Stake is too popular to have kind of group that may ruin their good reputation.
another point is Have not you checked your trust history ? because the way DT tagged you meaning you are  a not to rely person and may have cheated many events before.

Based from his explanations.

There's no way that he's going to get the funds anymore. He's already been judged by stake and there's no way to alter their decisions. If they have a strong evidence even if he asked for some considerations, that won't happen.

He has already given the verdict and that fund is probably going to be there. I just also wish if the funds have been deposited by him and it didn't came from any of his wins and referrals, they should let go of the fund and give it back.

You don't about my account and where is my fund coming from, I make deposit 400 doge coin trough price still lower and on weekend I bet o multiple choose football match and all my predicting is true and I win so my doge coin reach almost 2,3k. I think is fair winning from sport betting and is not fraud this why my account banned, I think if I loss on on my gambling maybe my account still safety without banned by team, I have ask chat with different costumer service every day but got the same answer and I was give up to get back my account and fund, my way looking other side except stake because have thousand gambling site still trusted.

While it is hard to understand what you completely say , the small part that i understand is your account was banned because you WON? that is not fair because I have been playing in stake and won multiple times but never experience being banned and you only claiming 2.3k Dogecoin in which with the price of Dogecoin now valuing 391 dollars? do you think that Stake.com will risk their good reputation with that Peanut?
you are being accused of something that is why your account is banned and checking your History? yeah you are a past cases in which cheating so what Stake does reflect on your trust history .

If I guess the bonus in question is related to reload or something else so I still remember doge  price  was very cheap in early 2020 say there is a new year's event
So each account can collect around 500-1k Doge, this isn't the first time I've heard of a case like this some of my friends also experienced the same thing.

Why did not you show us the answer from the customer service? Should we trust you by what you say only without looking at the explanation from the customer service? If you want others to support you or to help you or to trust what you say, you should reveal everything related to your issue unless your main idea is to spread hate because you get banned and want to build up a framing that Stake is a bad casino.

Lately, there have always been attacks without solid evidence aimed at casinos where the casino has a pretty good reputation on the forums. Either this is a marketing strategy to increase the rating of other casinos or there is something behind the allegations that the evidence is not very strong. The problem he was facing had not yet fully come to light and he also did not show evidence of chatting with support online. Because things related to what is in the account will certainly be evidence that can be referred to by everyone.
'

Not important what for I show to all of you about my conversation with support chat online, I have talk several time their reason banned my account because multiple account. Just use your all mind what for have multiple account in STAKE because we need money or fund for deposit, not any free or get bonus when opening new account, realistic is not enough reason I think when some one use multiple account without any benefit, what for creating more than two account if not giving fund by stake.

I have seen ban of several sites account and for maximum cases no sites provided their exact reason for banning the account. In maximum cases they say that the user as violated their terms/rules or they say that the account has been disabled for the safety/security of the account.

As i can understand by this is that your account was banned because you had multiple accounts at stake.com, is it ?
Well, you cannot argue that having multiple accounts is no benefit to the gamblers as he has to deposit in both accounts. You do not need to find the reason for creating multiple accounts and violating's their terms of services. If they have prohibited multiple accounts, they have the right to ban all of your accounts.

I had a similar issue, I didnt have any funds frozen, but my account was frozen. Only had the one account.

Havent you sent out some ticket to support asking on whats the reason? as long there were no funds been locked then i dont see this as a big issue but if there is then there would really be corresponding violations
which you do able to commit out.They wouldnt really be making those actions or blocking if you havent able to violate something.

This is where people should really consider off when you are being blocked then theres always a corresponding reason behind that.

I can take the blocking and will reach out to customer support if it's a reputable casino and I consider Stake.com a reputable casino, but there are casinos that just blocked their players for no valid reason at all and it's been the complaints of many players I'm talking about 1XBIT they just blocked their players, give them a notification that they are cheating and that's the end of it.

Stake is always ready to address issues and correct them if necessary just let them know and give them time to investigate they will come out a fair decision.

Based on the story, this user is banned because being suspected of bonus fraud/abuse but it is not clear what kind of abuse he did because he do not tell the story completely.
Reputable casino will not accuse their player doing something against their ToS without any proof.
In this case, if this user is not doing what is accused by Stake, he should be able to ensure Stake that he is not doing what is accused to him.

this OP case gets complicated because he doesn't post evidence unless I'm missing something. i hope he can solve his problem asap

^ The bolded part is the perfect answer.
Stake gambling casino has been here for how many years and I think they are just very strict if you have nothing wrong, they will not harm your account and that is definitely right. The reason upon picking a gambling casino, keep in mind always to read the TOS before proceeding with depositing your fund, this prevents a case like this once you have zero ideas.

There's no such thing about being a perfect casino on where you could really expect immediate response considering on how big they are and busy then there might really be some delays in related to support responses.
They wouldnt really attain or achieve this current reputation if they do suck on that part on which support system activeness is one of the most crucial factors or being preferred when you do deal with
online casinos and as i said earlier that Stake is reputable, it is really just you do need to wait until they do make out some assessment in regarding with the issues.
You cant go wrong with them as long you arent doing something shady.

I mention it as cause and effect, you know that Stake.com casino can't block their users' accounts without a reason for them to do that. This is a fairly large casino, so it is impossible for Stake.com to lock your account arbitrarily. They have established procedures and run them according to company standards. This is actually commonplace and does not need to be discussed again. So think about what you do, so the casino says your account is indicated for bonus scams? Please re-read the Stake.com rules.

Undoubtedly stake.com is a large and reputed company and it is well known that they are not scammer. Not only stake.com but also other gambling site who has referral system or any types of bonus system will not allow them to create multiple account and also will not allow their user/users abuse their referral/bonus system.

I hope you are not Russian :). Everywhere poor souls are in trouble - Why would they do that? Did you contact them again for the support I am unable to digest that you have keep so much amount at one place. Many a times in different forums member have mentioned not to keep all the money in soft wallets. I can pray that you get your money. And when you get it - don't let it stay there!

This issue was raised last year in December and we had enough discussion on it. We haven't heard from the OP if the case was resolved or still unresolved but it seems that this case is still not resolved.

By the way, since you asked if OP was an Russian, this issue occurred before the war and has no link to it. Also i don't think that stake is blocking Russians users ? Are they ?

I don't think this account can be blocked because is related to a Russian (and on that date there was no reason to block someone for Russia). I hope this is not another case of "radar technologies". It seems this is a kind of fraud where bookmakers have 0 tolerance when caught some one...

Dont know on why they are tying it out on being Russian? considering that this issue happened before War which it is really not a solid thing or relevant on asking about nationality. lol

Its not surprising that this old thread would be having continuous discussion since its been not locked or op had came back on telling on whats the update.
But presumably this one  had been get resolved.

creating a multiplie account is a scam, however the referral system created by gambling sites is to attract users to spread more information to other people about that gambling site. most accounts that get banned (not just stake) on a gambling site are due to manipulating the referral system provided.

Unfortunately, lots of people nowadays blindly create accounts without even reading the TOS of the gambling website. This step is crucial especially if you are planning on gambling long-term on the website as your acts might be against their stated rules. Such TOS is constructive notice to all gamblers whether they have read it or not and enforcing their claim which is prohibited by the TOS will remain futile.

Like you guys mentioned, Stake will not punish anyone arbitrarily. There has to be some due process before they arrive at such decision and the fact that they banned your account means you have violated their stated rules on their website.

The terms and conditions can be broken by a user in various ways. In case a user has created multiple accounts.. That is (almost) nowhere allowed I think. If that is the reason, you can expect that your account will be blocked and that you will no longer be able to log in. Judging by the story of the situation, it seems to me that Stake acted correctly, although perhaps it could have been resolved in a different way.

Point of the latter here is stake has been pulling a bunch of nonsense lately with a lot of customers. They are not who they once used to be. They care about 3-4 streamers and that’s it .

Adin Ross-$750k a week
Train-millions
Drake- billions
Xposed $150k a day lol

They better wake up quickly and remember that they’re more people then just those guys

You are bumping an old thread which should honestly have been removed from this section but signature posters keep bumping it. OP has not posted an update since the beginning of the year so I take it this issue is resolved.

There is not enough information to support your question, honestly. You have to understand that stake does pay millions for sponsors and such and therefore they are having a great profit back there, thus if they try and ban accounts for no reason at all it's going to ruin their reputation as a whole.

You have to see if you asked other friends to recieve the bonus and send it to you as well. The whole thing on discord where someone posted about how they earning so much doge for just sponsoring stake was actually very shocking..

You have to email them and ask them for futher updates, reasons in depth so that you both can provide supporting arguments. Please go to their page on the forum and try and messaging them as well.

First, your post is dated back to December last year, so I personally want to assume that by now, your issue should have been resolved, but if it still lingers, then I want you to understand that stake.com is one of the respected casinos on this platform, they spend millions on marketing as well as on other stuffs, I personally don't believe they will ban you for just winning a bet which is not even up to a thousand dollars, you probably did something which I believe you are not saying here.
But then you know yourself, like many have said here, your post lack enough information to ascertain what really went wrong, so if you don't mind, it did be nice if you can provide more information on your first post, or maybe just lock this thread and proceed to creating a thread about this on scam accusation section of this forum, but this is if you are very sure there no skeleton in your cupboard, else, you might just be wasting your time.