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Hi everyone i want tell you my story with that casino duelbits.com . My account with them since 2020 my username sasky1994 . but before 17 days after they see my account have good green profit they asked me for my KYC i sent to them the KYC and i waiting them 6 days after that they told me they done the KYC but your account under investigation they delete my all balance and i waiting them 16 days every day i ask them about my case they told me please be patient is that fair? This my last big win in screenshot
https://pasteboard.co/kzKvibwbG7jR.jpg
https://pasteboard.co/brLy3HHLkyLt.jpg
https://pasteboard.co/iXFB0PCPLevo.jpg
https://pasteboard.co/wcqcxCBa4y93.jpg
https://pasteboard.co/BcJG8a1zO1tW.jpg
https://pasteboard.co/j1LnExDe9fJW.jpg

And this conversation between me and support
https://pasteboard.co/TsYIMGQbAbgU.jpg
https://pasteboard.co/GwXfLOKK9VBy.jpg

Does this mean you're have successfully withdraw multiple times, but your $2,740 withdrawals since June 27 are still processing until now? the rest $13K which on your account has been wiped by them? they must be have explanation behind that.

Well, no doubt Duelbits flagged your accounts since you're won big money and exceed your deposit amount, I think they're currently do a whole investigation to see if your account have did suspicious or breaking their TOS.

AFAICS the accusation is legit and we're need to wait Duelbits's response this accusation.

Edit:
You should add your conversation with them.

If they told you to wait for your withdrawal to be processed? Just wait. Perhaps, it has something to do with frequent large withdrawal in which they deemed suspicious.

Duelbits have been operating a for a few years now with lots of promotional campaigns, games and bonuses, so I think they won't sacrifice their reputation just for this one. Plus, it would be a good idea if you can include the conversion between you and support. Don't forget to follow up your issues with them.

Hi bro this my conversation with them
https://pasteboard.co/GwXfLOKK9VBy.jpg
https://pasteboard.co/TsYIMGQbAbgU.jpg
And yes as you said but this 16 days bro this not easy and what kind of case take 16 days ? Put yourself in this situation are you can wait 16 days and you know you nothing do just play and everyone in chat now my play i win so much in live games i was get even 3100X on crazy coin flip

I add the conversation bro and that 16 days so much bro :-)

They're up to no good if they deleted the logs of your accounts.

As far as I'm aware, if a player requests a withdrawal while the process is still in progress and before the request is broadcasted to the network, casinos automatically deduct the requested amount from the player's wallet balance.

So I guess this is normal.

There's no reason for them to delete the logs. If a player makes a withdraw request it should still show up as "Pending" or "Rejected" or "Sent".

Take a look at the screenshots OP has posted, it clearly says that his withdrawal is still "processing..." in which most casino do this often on their platform not just Duelbits.

There is no some sort of "deleting logs" because that would be a surefire recipe for a disaster especially for complaints like this one.

try posting this on their ANN thread to hopefully get the attention of their representative faster. as Maus0728 has said, Duelbits have been operating for a couple of years and has gained a good reputation(at least I think so) here in the forum and I doubt they'd ruin their reputation. that being said, I would love to here their response to this.

I know them also i was with them since 2020 BTW  i have stupid question 😅where can i see the ANN theard please

 Duelbits.com | Casino & Sportsbook | Earn up to 50% rakeback | VIP |  (https://bitcointalk.org/index.php?topic=5279042.0)

If your account is under investigation, this is a procedure that is simply listed in the rules of casino. With bigger wins, casinos always look for an excuse not to withdraw the jackpot. I'm sure it will take a long time because they are just testing your patience. Keep all the screenshots and I'm sure sooner or later they'll have to agree with you.

You can see the Duelbits ANN thread here:
Duelbits.com | Casino & Sportsbook | Earn up to 50% rakeback | VIP | (https://bitcointalk.org/index.php?topic=5279042.0)

---

Who said Duelbits deleted all the logs? You can see from the screenshots that this is not true.
Please read more carefully before posting comments on this topic.

He said they deleted his balance.

The words "balance" and "logs" have very different meanings. Moreover, as you can see from the screenshots of the conversation with the support, they did not delete his balance but put it "on hold" until the case is resolved. This is a normal procedure in almost all casinos.

As I said before, please read more carefully before posting.

Ok bro you are right but it this mean i should wait another 16 days or what you suggest? Because this also 16 days bro if you admin of casino and take just 10 minutes for case its enough for 6-7 days not 16 😅

This is the normal process and the site should ensure that the gambler understand this process, because if they don't this will be the result, the gambler will panic and probably will spread the news right away to ask for some help. There's a clear proof that the site is cooperating with OP, so let's wait for the final explanation of Duelbits and I believe if proven wrong, the site should compensate the waiting time, imagine the stress that this gambler feel, if the site see the irregularities they should say it right away.

I went through all the information here that you have provided here, there are many things to consider first of all, his funds are actually on hold and it's been more than 3 days, which means that the company is investigating on how the guy won this big and they are trying to find a loophole somehow so that they might not have to pay upfront.

I do think that for a processing even if worst comes to worst you don't have to wait for more than 3 days, therefore right now I do believe that duelbits needs to either consider his case, make sure they pay him up or legally provide an argument so as why they are not doing that already.

This seems to be a serious issue. It is a good thing that you brought you it up here since Duelbits is active here, I hope they resolve it very soon since you have been waiting for more than 2 weeks now. It's not good if you'll ask me. But keep being patient and wait for them. 16 days is a long time frame IMO, perhaps Duelbits can share some overview about your case (what is the account's issue and so on) so we'll also be enlightened about this one.

As per my experience, I have no bad experience depositing, playing, and withdrawing with Duelbits. I also been there since 2020, but I'm a smaller gambler compared to you OP.
Goodluck :)

Is this an accusation or what do they have prior accusations like this are you sure Duelbits is doing this to any one of their customers in the past, if you have I'd like to be informed if you don't have one then shut up and let Duelbits address this issue don't create a baseless accusation.

There seems a problem with his case as even the customer support was not able to any information on his case. It's a good thing that the OP has raised this concern to the public so Duelbits will be able to provide information on his issue.

Anyways, it's a good sign that the customer support is still acknowledging the issue and is able to provide an update on it. But still the fact that this issue has not been resolved for more than 2 weeks, Duelbits should be able to provide as to why there is hold for more than 2 weeks.

I am an active participant of the Duelbits campaign and still am and all my friends, I referred here can vouch that they don't have any issues with withdrawing their earnings I'm 100% sure that it will be resolved fairly, if OP deserves his earnings he'll get it, the last scam accusation was easily resolved and end well, now that it is posted here they will find ways to resolve this, I'd like their support and you can vouch that they are transparent, OP update us for any development.

@sasky1993, Have you discussed your problem with: @duelbits (https://bitcointalk.org/index.php?action=profile;u=2859659), he's the representative on this forum about the gambling site duelbits.com, in addition to their support on the site.

I don't think they're going to cheat with $16K, they here have a lottery/prize given out for free every week more than $16k, if you count/month, it's a free prize with conditions.

I'm sure this is your misunderstanding with your winnings/withdrawals on the duelbits.com site, I suggest trying to contact/PM their representatives here to solve your problem, if what you say is true, I'm sure they will give an answer and solve your problem.

---

Bro, try to do the second alternative.

Ask this person for help:@Hhampuz,
Note: he is not the owner or team of the duelbits site, he is the duelbits campaign manager, redirect this thread and ask him for help, because he has a special conversation with the duelbits team, so that the duelbits team that represents here can review your current problem, ask that person for help gently, he is a good person, he always helps people who are having trouble and problems, good luck.

The forum representative has been inactive 10 days ago maybe because they are busy so they are not active but maybe if there is a problem like this the forum representative should know about this problem so that this problem or misunderstanding can be handled faster.
But if the forum representative is still not active, try asking Hhampuz as the Duelbits promotion representative so that he can contact the duelbits representative in whatever way he can to tell him who can see this problem.
I'm also not sure Duelbits is committing this scam and it seems to me that it will soon be solved.
I'm new to duelbits but as said I've never withdrawn thousands of dollars in a casino so it's safe for me.

Hi bro he is not active since 1 jul ..also iam said the truth bro as you see in screenshot and i come here and post because my patient is finished i don't think there is a case in casino website take 16 days bro

They will online soon since this issue is posted here. They have an active signature campaign here which I belong so I'm that they will get back to you ASAP once they have an exact feedback to your problem. They resolve many issue in the past in good terms so I'm sure that you will get your money if you really deserves it.

We are all blind here about what's really going on and we are relying on the Duelbits decision for our future judgement about your case. Rest assured they will be fair to you since they are giving away more than that everyday on there twitter giveaways.

Have you tried to PM? because the PM will go directly to the email as well as a notification too, most likely online soon if you have sent it. 16 days have passed I understand your patience is running out, that is quite a long time to wait. But Duelbits are very trusted, you have to be a little patient again to give them of time even though it's hard.

I hope you are aware that the Job of the support is to forward your case to the technical teams who handle withdrawal and any problems that have to do with the funds of the user, the customer support can't do much unless he continues to forward your case subsequently but rest assure that you will see your money from Duelbits in full.
This is why it is always better to do KYC at first if you want to use Gambling services, you would hardly encounter any problems with them except when you abuse their system or found violating their privacy policy.

I assume OP passed the KYC verification, so I think 16 days+ waiting for the pending withdrawal is way too long.  I trust Duelbits because they are known as a reputable casino in this forum and had long been playing there but I think solving this case for more than 10 days is long enough to verify if the user is doing an illegal activity which I don't think he is since Duelbits hasn't raised that concern until today.  It is kinda mind-boggling but I hope to hear a representative from the Casino clear this accusation for us.  And @OP I hope your issue will be solved soon just add more patience and good luck.

That's what I'm reasoning over here.
First, Op presented his case well with detailed proves of win and conversation with Duelbits.

Second, duelbit is a trusted casino company with long reputation in the forum as many people will agree that they don't scam and they don't have intentions to.

My confusion is why make the customer wait for 16days after successful passing kyc? Are they trying to see loop holes to indicate him? If I were Op I would be worried also.

Hi bro thank you for words i can waiting them another 16 days not a problem if they solve my case as you see i was told them just give me the date time.. i have 16k not easy for me so i can wait more but if my case not fixed with another 16 days so what should i do? This 16k not easy for me bro i play hard with my heart was soo boom 😅

Yes already pm him

I see duelbits.com as a reputable company , but anyways I suggest you exercise more patient as you've lunch this complain,I know is a kind of frustrating having your funds locked, I guess any of their representative might come across this post here and come up with a response and solution to your problem or you should give them a call if you haven't in order to have one on one conversation with their customers service representative.

I brought this thread up to my contact at Duelbits and they've told me they're aware of this and will be in contact with the player when a conclusion about this case is made.

That's not "normal". If his funds got frozen the moment he hit it big then they're up to no good. That's shady moves by duelbits, maybe instead of protecting crypto casinos which are known for all sorts of shady moves call them out on their shit so this guy gets his money.

I know $16k is a huge sum of money and for those who are living in a developing country, this amount can be a life-changer.  And I believe if your account is really clean Duelbits will release that amount to you.  Aside from that Hhampus already stated that Duelbits is on it, so you just need to wait until the conclusion of your case.

That's pretty frustrating to not get an answer to simple questions. Duelbits is one of the growing casinos as far as I see from forum ads, I don't want to think they freeze accounts for no real reason. Your winning amount is pretty normal, based on current information I don't understand why they don't pay. As I see from screenshots you have multiple withdraws before that happened without any problem. What's changed? They need to give a satisfying answer why they still put you on hold for days this time. Hopefully one of their public relations specialist will see this thread and give everyone a good answer to erase question marks about the company.

Duelbits is not a scam site. It is a site that has been on the forum for a long time and has built up a more than good reputation. If the site has decided not to pay out the winnings, we can rest assured that the terms and conditions have been violated by the player in question. Also keep in mind that every now and then it takes a certain amount of research time to verify and review things. It could also have something to do with the KYC presumably. Play fair, and there will be no problems. But give them some time to look into this.

Again, read the relevant posts and and stop writing bullsh*t to advance your false narrative. Having a personal grudge against casino has nothing to do with this topic, and you are not helping anyone.

Duelbits has had a good reputation and record for years and I'm sure that they will fix this issue soon. I guess they will never freeze an account for no reason but I hope that they will also provide a concrete explanation for you to understand things clearly whether you'll wait for days or what actions should you take to withdraw your winnings. You just have to reach out and stay in touch with their support to clear things out.

No personal grudges, I don't bet in rigged casinos. No narrative coming from my side. The narrative seems to be on your side of things, there is clear proof they froze his funds, you're the one protecting a rigged casino, the bullshit seems to be coming out of your mouth.

I was a Duelbits user for a few bets, but not as much as the OP spent dealing with account suspension cases. Because this matter is currently under investigation, it would be best if we wait for the results to be announced by Duelbits. As far as I'm concerned Duelbits won't take your money away, the amount you spend shouldn't be a problem for a casino as big as Duelbits. But back to the casino rules, if there are things that are considered suspicious then they should be investigated until all of them reach evidence that is truly valid and can be accounted for.

As long as you didn’t violate any rules, the wait can be more worth it. Though it seems the normal process quiet longer, the investigation should be done the right way. This is a huge money already, and I know Duelbits will be fair here. You won a good money and got lucky for that, just be more patience and let’s all wait for the update.

Well, as I read the OP post and saw those images, I told myself that you just need to wait, as they say, give them ample time to fix this issue. I know this gambling casino they never ruin their reputation and this is the first time I have heard complaints against them.
Try to approach them again regarding this matter or post this into their ANN thread which they are also very active there. I want to hear their side with a valid reason too.

As you have been advised, take this issue to the ANN thread that is the only place to get a quick response from them,  am sure your account is under investigation and at the moment all you can do is to wait.

I don't want to butt in but I think your statement generalized all casinos as shady and now you are saying that Dueibits is rigged since we are tackling issues arise from a player of Duelbits.  Please set your statement clear so that we won't misunderstand things.  The casino doesn't deny that they froze the funds and they are investigating it.  They don't have any conclusion of it yet so saying a premature judgment on Duelbits is unfair.

Hey maus, sorry for going off point, can you please enable that newbies could pm you? Cus I've got some work for you but I dunno how to reach out to you. Please respond when you see this.
 
Sandra :-*

Indeed, I'll be worried too. I also don't know for sure but maybe on the positive side support on their platform is also still waiting for news from the investigation by their technicians and finances, usually large casino sites have a lot of workers too but because they are busy the customer complaint records pile up. I hope this case is resolved soon, because they also already know about this case.

meaning of this casino gambling site I'm not scam site but some people think that meaning of them is it introduce because of they actually want to scam people it's like 1xbit people like a fraudulent gambling site that they cannot give you what you mean if you deposit with them so duelbit is one of the gambling platform that is being sincere nothing like scum when you partner with them so therefore 1xbet it is same thing you don't have to scam you but people claim that they are scammers

You should post this on the scam accusation thread and not here.
But since you are a new member, no worries. The mods will do it for you.

Going through the attached screenshots now. I would suggest everyone not to draw any conclusions until duelbits.com provide an official explanation  :) I was too early to draw my conclusion in a similar case once, not gonna repeat the same mistake here lol

That's the right approach, casinos have a foolproof system that can verify the activities of their users it was created for cheaters but for serious and honest players there is nothing to worry about, but there is no perfect system, they do not want to mark users scam right away without due diligence if it's a scam casino they will just mark you as cheaters without further explanation but Duelbits has a reputation to protect, they want to make sure that their system is good in their perception and they want to be fair to their users since it's already posted here let Duelbits address this issue, it could take time but it will be fair.

Guys they know iam Post here iam already sent the link of this post to live support from yesterday but still no action from them .. they don't know what to do you know why ( because iam even so legal then some others players there since iam never ever open or touch the VPN) .

There are even some cases in other gambling sites that clearing took longer time so maybe OP need to at least give a little more time for His case to be solve.
Duelbits had been proven to be trustworthy casino so if His account is clean then no problem that it will be settled in the next following days or weeks .
hopefully that OP will get his fund if proven not guilty of the correction.

Well now 21 days already gone and still not get my money :-)

It's a pity that this unpleasant story has happened to you over time, I read their tos and there is nothing said about the limits on withdrawal amounts, but at the same time there is a clause about changing the rules at any time, however, if the changes are significant, then they notify about it 14 days before the entry. In your case, Duelbits apparently considered your actions suspicious, but why don't they directly talk about it, why risk your reputation for $16k.

Looks like to me that duelbits is having trouble with processing his request on time. Although who knows, they may be stalling for other reasons. I would not go as far as to call this an attempt at scamming just yet.

Seeing as duelbits has been relatively trustworthy in the past and I myself have not heard any similiar complaints within the same timeframe as during OP'S claims that they scammed him, I would not panic just yet.

Wait a bit longer. If nothing happens, you should open a scam accusation topic in the scam accusations subforum of Bitcointalk. You might get a better investigation there.

Bro iam even don't know its just 16k this nothing for them idk why ... but i see not just me also few people when have account with green profit they will ask him for KYC and close account

Bro can you please send me here the link for (scam accusations)

Well that is a shame to them.
They did not even answer this thread, right?
I think they really come into trouble --the suggestion that I have read above was right, just create another thread on the accusation board it seems they are letting their reputation be ruined. They have been here for I think a year but ven a single response on this issue they did not appear here.
Well, there you are.^[1] Kindly use the right format. ^{[2]
[1] https://bitcointalk.org/index.php?board=83.0
[2] https://bitcointalk.org/index.php?topic=260073.0}

@sasky1993, seemed like you have been scammed twice already.

You had a thread the in scam accusation board with another casino, so if you will also make a scam accusation against Duelbits then that would be two.
Actually, just post all the necessary evidence and follow the format, for sure if the community finds it substantial, you will get the help you deserve.

https://uk.trustpilot.com/review/duelbits.com
Looking at the reviews, they also steal small balances. 16k seems like a fantasy to pay

How you can prove those people who said duelbit steal or not pay their money is genuine users? It's easy to create new accounts on those dumb reviews site and I leave a reply whatever I want.

I don't believe Duelbits is a scam casino, moreover Hhampuz already take an action to address this issue to Duelbits which I think they're already working about this accusation. I can't blame which one is wrong here, but my personal comment about Duelbits is they're a trusted casino that I know.

When you observe the system you have to know that many people is communicating here in order to complete their post quota and especially in gambling section. Some comments here lack reasons and when reading you will become confused for some comments. At times i began ti ask if the some people reason before typing any letter from their keyboard. Functionally this issues of gambling is meant for your experience you observe and what you think that can be beneficiary to the system.

Since Trustpilot has no intention to verify any of the reviews, anyone can post nonsensical allegations there without any proof. Of course, some reviews may be genuine, but others might be fake, so it's difficult to distinguish between them. As an example, take 1xBit. Their TrustPilot profile shows over 55% five-star reviews. Can you believe that?

As far as I known, correct me of I am wrong. Duelbits it's run for a year not just only casino but a high trusted casino which a player or a gambler have a assurance that he/she can withdraw his or her earnings. But now there's a compliment, in my opinion there are many reason why duelbits do that. Maybe the OP break their TOs or maybe the duelbits team or admins have a suspicious of his account.

Duelbits is a great site for years now, and this case is already under investigation. This may take longer since Duelbits will look for their best reason to hold this account, and if they are wrong hopefully they can give something in return to OP for experiencing this unfortunate problem. If OP violates the TOS of Duelbits, its better for two parties to talk privately, but I think OP has a legit claims here, let’s just see and wait for the next announcement of Duelbits regarding this case.

I was surprised to see this accusation against duelbits a well-established casino, and that make me want to make some further investigation on duelbit only to find out that this user already made a thread on scam against another casino which makes it hard to understand unless this user post more convincing evidence against both sites to attract the right judgement.

^^
Same here, I didn't notice this thread before although am quite active on the gambling board! This is why I believe any complaint or accusation must be posted on the casino's announcement thread or in the Scam Accusations (https://bitcointalk.org/index.php?board=83.0) board so it doesn't go unnoticed.
Fortunately, in this case duelbits are well aware of the accusation but I hope they will respond here and give their side of the story or at least tell us where they are at with their investigations.

^ Just wonder why they did not defend their side here and did not even give a response to this thread, do you think they did not notice this thread?
For the sake of their reputation, they should have to, they should protect themselves from this issue and should be fixed as soon as possible because this will probably start their reputation will be down. From the start, this is the first time I have heard Duelbits has been an issue like this, hopefully, they will fix it mediately.

Anyone from any of my campaigns who posts in this thread asking if Duelbits knows about this or just some other general nonsense post that doesn't add anything to the thread - your post will not count in your weekly requirement.

I am also very disappointed with duelbits, they removed my sports bonuses and limited my account, for no particular reason. I have not been profitable either, I play bets on matches from time to time, I do not recommend playing sports here, See if you play casino and are on loss you won't have any problems right? Not very honorable of them

This is actually kinda disappointing given the track record of Duelbits. I personally recommended this casino to most gamblers as its UI and games were properly managed; not to mention, they have an active campaign signature with an excellent campaign manager.

With that being said, $16,000 is a lot of money but I really doubt that they will risk ruining their reputation with that amount. With years and years of brand building, this kind of delay can literally cost them their whole business if not settled within the time. OP, continue to provide us with information regarding your case and if duelbits have already unlocked your funds.

Since there is reliable information on the case that the team will get in touch with this user, I will advise the thread to get locked and to be open only for updates on the case. I know duelbits will resolve the case in no time.

Duelbits are aware of the situation with op's issue and yet they still didn't provide any reason why op's account is on hold even 5 days later starting from the day this thread is posted op updated us that the withdraw is still on processing. I wonder if duelbits will give a compensation for that is a long time to wait for your funds to get withdrawn from duelbits. I'm sure that those who have a review site that is unbiased when giving reviews will and found out about this will surely add it on pros and cons.

I was speak with live support yesterday they told me the case is still and will be touch with you when we get updated in your post in bitcointalk

If there is a constant dialogue with representatives of duelbits, then your problem is under consideration and then you just need to be patient, all these issues that relate to payments are not going as fast as we want.

You are right but 22 days bro 😅

I wonder what you're going to expect in this thread while duelbits already know this case and promise to inform you when their investigation already completed? No one can do anything except duelbits itself.

If you think duelbits is scam, you can leave a negative feedback and create flag type 3 on duelbits representative account duelbits (https://bitcointalk.org/index.php?action=profile;u=2859659) then copy paste the flag link and ask any users to support your flag.

Though you still didn't get your money back after doing this, but that's the only way to mark a scam casino in this forum, administrator or moderators wouldn't do anything.

Has this case actually taken 22 days with no resolve? If so, does everyone think that's ok? Seems a bit long IMO. I don't mind a site taking a few days to complete an extended check on a person but a few weeks is ridiculous.

@Hhampuz I know you have contacted your duelbits rep, could you please ask them what the hold up is? I know it's not your job to do so, just asking if it's possible to speed them up.

Actually 23 days now :-)

If Duelbits still hasn't paid then it seems to me that only one thing is possible and they are still investigating the validity of this player and his activities. A site like Duelbits has a huge amount of capital, 16,000 USD is a relatively small amount for this site. I do agree with you that it shouldn't take that long, but the most important thing in the end is of course that you get your money and Duelbits has always solved all issues so far without any problems.

Actually i know them as iam with them since 2020 ..and i come here because idk what to do as this really really really so long time

All cases related to money, and especially the amounts that are large for us, are very emotional. Unfortunately, the most common period for the comapny to resolve the complaint is 30 days. There may also be a provision in the regulations that this period may be longer, even 3 months, here, as far as I know, there is no such provision. As long as you don't get an official reply, the case is pending and unfortunately all you can do is be patient. I think you will get an answer any day now.

 :o

this is definitely very strange, i know they are a reliable casino on this forum, but taking 23 days to resolve your case is not something that looks professional. because I don't understand what's so special to investigate to take 23 days? in a few days it's easy to determine if someone has cheated, if someone is counting too many accounts, if someone is abusing bonuses.... all these things are easy for casinos to find out because people investigating this have been doing this work for years and that you already have vast experience in this type of investigation, you don't need to take 23 days to give an opinion for your case.

Probably the casino suspects that there may have been some violation of the rules or a game error. These things happen and if this is a game bug, the casino must consult that with game provider. This, unfortunately, always takes a long time. Unfortunately, such situations must always be carefully checked so that they do not happen again in the future.

I'm really sorry for what is happening with you but since you are keeping in touch with them and they say that they will back to you then nothing you can do except waiting. I know you have been waiting for over 3 weeks, I think it is because you play 3rd party games and if anything need to be checked then the provider is the one who is checking it. It seems that duelbits is also waiting for the confirmation from the provider about your case. Hope your case will be resolved as soon as possible.

This might not be a game bug because he is losing and winning like a normal bets of legit player. He just got lucky to win after the lose to be in that huge profit. I guess his account is subjected for investigation due to some connection with other account. Casino usually do that if a player win huge profit that is not usual to his previous profit records.

I think Duelbits are doing extra care on handling this case because 16,000$ still huge even if we assume that Duelbits has a huge bankroll. Remember that they are a business so every penny counts. I really just hope that they will speed up the investigation because I experienced same situation with OP for holding my account and it’s really frustrating if you can’t get an update even for a day.

Iam never ever touch VPN or login with other account since 2020
Even there is alot players open VPN for slots and its allowed but me never ever touch it

All this thing's is something that the thing all the platform will maintain with their own way or their wisdom so I believe that any platform I have its rules and regulation which each someone or a player violet it it will be harmful the player so I believe that if they handle their issues but themselves they will not get any problem in their platform sorting a problem is based on management. And if platform is good is also the concernment of the platform

what exactly are they investigating? Haven't they told you what they suspect you have done? because it doesn't make sense that they are taking so long to give the results of the investigation they are doing. usually casinos when someone wins a lot of money this casino withholds funds from the person to investigate (well I don't know why they do that I just have to believe what they say) but in your case we are not talking about a large amount for a duelbits.com level casino that's why it doesn't make sense to take so long to solve your case

AFAIK, it's ok to use VPN there as long as that's only for accessing and no other activities that you'll get involved in but only for playing. What's with this problem now? Have they contacted you?
It's going 1 month right now and no resolution yet from them? I know that they're reputable and a good casino but they shouldn't really let an issue like this long. Hopefully, you'll get your money and they'll be done with their verification, investigation and any process that they are about to do just to release and check your fund.

On the duelbits.com website, their ToS has a lot of restrictions about the countries from which you can play (probably this is the first time I see such a detailed list)

https://duelbits.com/tos

There are even country-specific restrictions for specific games. Have you checked carefully that any of the games you played are not restricted in your country?

Evolution games its allowed in my country bro

They don't tell me Everytime i go to them and ask about that they just told me this ( we don't get updated once we get we will be in touch with you) so iam really don't know they investigation about what

They don't tell me Everytime i go to them and ask about that they just told me this ( we don't get updated once we get we will be in touch with you) so iam really don't know they investigation about what

It is the 10th day since OP have posted about the issue he have encountered with Duelbits. By now he could've got his problem resolved. Op is active in the discussion and he haven't mentioned anything positive on his side regarding the issue. From the screenshot it is clear that he had made withdrawals earlier and hasn't encountered any issues.

So, that's what they've said until now? Well, we just hope that everything's going to be fixed and solved then if that's what they've said.
As said that they'll be the one to contact you, you have no choice but to prolong your patience although it's really that long already.

Here it remains just to be patient and wait for the resolution of the situation that has arisen, I hope to see some updates from the OP in the near future on the movement in his situation and a detailed and competent response from duelbits.

OP, there are no changes here, right?

I would say that something wrong is happening with Duelbits casino, this is not the only such case. Another user is complaining about the same problem with them Duelbits Casino does not want to confirm my KYC - withdrawal not paid  (https://bitcointalk.org/index.php?topic=5406536.0)
such a long delay with the KYC procedure and the prolongation of enabling withdrawal can hardly have a justification. Postponement of resolution indefinitely and without explanation is not a good signal from Duelbits.

OP, I suggest you open a thread in scam accusations about this, it will be more visible for users who are not regular visitors to the gambling section.

Here are the images from your post linked correctly so we all can see them clearly.




To my knowledge one case exists in the forum where KYC (https://bitcointalk.org/index.php?topic=5406536.0) has taken time (8-9 days) without completion and then there is this case, which seems to have taken 27 days without a resolution. Both of these allegations are important, both need to be looked at and investigated to understand what is going on because Duelbits has an otherwise excellent reputation.

As mentioned in the other thread, I re-iterate here the same for you:

I am wearing a Duelbits signature therefore I have a moral obligation and ethical duty to take an interest in what you have claimed. Before making a statement I need to understand what you are claiming has happened, I need to study the images. I also need to understand what Duelbits has claim happened but as their representative has not been active here for 20 days they might not return to make a specific reply to a specific case. I hope they do.

Anyway, after going through the images I will post back here with an opinion on the matter as I understand it.

Right no change also still the live support today said to me ( we not forget you)

Thankfully there has been a reply in the other thread: Duelbits Casino does not want to confirm my KYC - withdrawal not paid (https://bitcointalk.org/index.php?topic=5406536.msg60601702#msg60601702)

The user in question in that thread will not be allowed to withdraw funds because Duelbits is conducting an investigation. After their investigation is complete they and/or the OP will no doubt update us. I think they are in to day 9 of their investigation.

It must be stressful for you having to wait 27 days for an investigation with no completion date in mind but just to bring to your attention a case in which LTC Casino was accused of withholding 1496 LTC (https://bitcointalk.org/index.php?topic=5389546.0). The terms at LTC Casino stated they can take up to 90 days before completing an investigation. To my knowledge Duelbits has not added a time limit to their investigations and maybe this is one of the things they can look at add a number of days they expect all investigations to be completed.

In your posts I could not find the reason they gave for asking KYC? Did Duelbits suspect you of irregular betting patterns?

Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.

Since they acknowledge that they are investigating your issue you will have to extend your patience further, I recommend that you lock this thread until they resolve this issue or give us an update on the development of your case, and to avoid speculating on your case, of course, the decision is still yours but it's good that Duelbits posted here to acknowledge the issue and gave us an update, just hope that it will be resolve in your favor.

this is still not resolved so there is no reason to lock the topic. I understand if they don't want to publicly share the reason for their internal investigation, but their direct users are in the dark and have no promises about when the problem could be solved.
I think that one month days is a too long period, and by now they had to do all the checks.

It's an open scam accusation. The case has not been resolved, so why should the thread be locked?

Where will duelbits post an update from example if the thread is locked?

The issue in the other thread regarding an allegation being made against Duelbits has been resolved. In my view it was never a scam allegation in the first place but nevertheless the case has been resolved: https://bitcointalk.org/index.php?topic=5406536.msg60611038#msg60611038

I hope this case also is resolved soon but I have to say locking this thread would be a mistake because Duelbits will not be able to post here when they are ready to update.

If I calculated correctly the OP here has had a 29 days wait and it must be highly frustrating. Having said that, if some form of fraudulent activity has taken place then Duelbits should not be paying out. Equally, if their internal investigation concludes nothing suspicious happened they should (and will) allow the OP to withdraw. The problem in this process is the delay, we simply do not know how long this will take.

I think everyone can imagine that with so many financial transactions you can have doubts and some situations require special treatment and thorough explanation.
However, such investigations should have their own timeframe, and even if you can't reveal what the investigation is about, you should at least say how long it can last? After all, the user cannot wait indefinitely ..

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic? And about law if there is good about this kind in my country so its me who should go to law because you just don't want pay me my 16k first time you want pay me because you told me your country is not legal to open account in dp because there is war and after i said to you go and see news there is no war in my country now ..and now you just told me this..
And i was so late to reply you here because my mother just died before days!

Posting the content of the email will help us understand what’s really going on since you are now mentioning a lawyer involved and it’s not included on the info about your case before. What exactly the support email you because if they found out an evidenced then you should accept but if they said that they are further reviewing then the only thing that you can do is wait a little longer.

 

He is asking you to post the email, but it's not required. Sounds like you're not gonna get paid if I am reading correctly. I am curious to know what these tactics(cheating) are though.

Either way, if you broke the sites ToS you shouldn't make a thread here hoping they'll pay you.

These casinos are so funny. When you deposit, no problem, they will accept every last cent from every country but when they need to pay hmmm... "war in country" LMFAO. Is this really happening....?

I think this covers everything except the time (in days) for conclusion. The title of the thread seems to be inaccurate because duelbits have not scammed the OP, on the contrary duelbits are in conversation with the OP explaining the reason for the delay for not allowing the OP to withdraw.

I'm very curious what kind of tactics were used here? why are you singling out mines and dice games?
the casino is obliged to present an explanation, even if a potential bug has been abused.

OP, now it seems to me that maybe you were on the verge of using the casino in accordance with the rules. if there is any doubt, maybe you should honestly share it here, and not make unnecessary drama.

There is no more drama i was use tactic to win in games and they are right for everything ..that all so please don't tell me about more information ..the casino is light

I would advise you to stop posting here until Duelbits contact you with an update. We do not know exactly what investigations are taking place and how many parties are involved but once their investigation is complete they will contact you.

After Duelbits come to their conclusion, they will either allow you to withdraw funds unconditionally or they will simply block your account and not allow you to withdraw the $16,000 citing fraud but will probably allow you to withdraw your deposited wager.

It seems very sad that you have waited a month for this matter to be concluded, I wish it was a quicker process but if you did nothing wrong you have nothing to worry about. I cannot view this as a scam allegation therefore cannot support it because Duelbits have been in contact with you and explained why they are investigating you. They are operating within their Terms which you also signed up to.

After Duelbits come to a decision, if they allow you to withdraw funds then that is one thing we can all move on but if they conclude you cheated and do not allow you to withdraw $16,000 then by all means open a scam accusation and ask for forum members to support you, explaining your reasons.

Based on what I have seen in this thread thus far, I do not see this a scam therefore I cannot support you as a victim. I do sympathise with you because there is no time-frame for conclusion in investigations added in their Terms and Conditions and this month of waiting has been very hard on you.

I was using bug in house game for win iam already was withdraw 1btc ..the bad thing that they are was so late for info me about it because iam already was withdraw it all and spend it for my mother cancer and she already died before 3 days and i have zero now .. but i should even get more then 1btc because for bonus bug like this also i was not said or share this bug to anyone so there is no more loss for casino ... They was told me if you don't back the 1btc so we will go to law ... that all

I found your previous couple of posts to be incoherent no matter how much I tried to fill in the blanks. Would you be able to explain again what you were trying to articulate?

Reading the word "cancer" automatically evokes sympathy and sadness but where does any of that along with the sad bereavement fit in to the issue of you creating this thread regarding Duelbits?

@sasky1993, your posts are really difficult to understand. I agree with JollyGood, perhaps you should try to express yourself more clearly. Since English is obviously not your native language, try to use Google translate or some other method for translating your posts. Google translation is not an absolute guarantee that you will get a perfect translation but it may be the best solution if you do not know the language you want to communicate. You can also ask someone who understands your language and is fluent in English to translate your posts.

Bro its simple i was using bug there was bug in hous game for Duelbits i get from this bug 1btc already withdraw it and was still 16k USD not withdraw as Duelbits suspect it . But the problem is Duelbits team was so late for investigation because i was already spent all money for my mother cancer and she already died before 3 days because now Duelbits send me email that they want me back that 1btc or they will go to law  ...and also they don't know i should get more then 1btc if i told them there is bug like this because its deserve more then 1btc  because its so dangerous bug and iam also not share bug to anyone so they loss just 1btc not more .

I think he trying to say he found a bug in the site
He used it and he already withdraw 1BTC using the bug.
He used it for his mother cancer who she died 3 days ago per OP
the casino asking him to return the 1BTC or they will go to law. .
But the OP argue that he want to get paid more than 1BTC since he dibs the bug.

So you scammed the casino and yet you want more ans accusing them of scam.  .
Man you are really something.
You will get a bug bounty if you reported a bug not if you exploit it and when you get caught you say oh they caught me plan B. Get bug bounty.
You are scammer and have no shame to open a scam accusation.
Also you are liar you forgot when you lied here :


I believe you also lied about your mother's death.  Man as I said you are a scammer and liar.

Since duelbits asked for time then let them clear it here.

Some users are clearly defending duelbits and trying to make OP the villain. OP's main problem seems to be his communication media. His English is too bad and hard to understand. In cases like it a user needs to express his opinions without having any communication difficulty. It's unfortunate for OP.

Yeah iam lied first for get the other 16k that still that true but iam not scammer also the same thing happened on bitdice.me i was told them about it and they already send me 1btc you can ask them if you don't believe me ... second i don't care about you or anyone here for not believe me or believe me if my mother died or no ok!!

---

Iam from Iraq and not very well in English

Bitcoin girl. Just to let you know I never used duelbits
And I have a question for you did you read the OP last posts ? When he said he. Found a bug and used it won 1btc using the Bug and withdraw it 16k still there.
If you read that post and still defending op and his scam then you have a problem too.  Beside that in other posts he lied he said he never done a thing wrong. But today dramatically the story changed to him using a bug and already took 1btc. Even added his mother to drama since he lied before I doubt his mother story also right.
If you defending a scammer who also admitted to scam and lies

Please stop posting in this forum then. Since you no different than him

Everything is between me and Duelbits iam just said the truth for (this casino is light) .. so i don't care about all and i will never reply here again because everything is done

---

Also if Duelbits want the proof about my mother so i can send to them if they don't want so i don't care also ..and if they want go to law i don't care also lets they go i have zero if they want me in prison so its ok for me because i can't offer 1btc or even 1k USD now

I also don't defend DuelBits or have anything to do with them, but it is obvious from the OP's words that he is not the victim that he pretends to be. In spite of his poor English, it seems clear he exploited a bug in DuelBits to his own advantage and is now accusing the casino for an additional 16,000. He even admitted that he lied before. Something smells bad in here about the OP's claims.

@sasky1993, at least try to follow the rules of this forum and stop posting multiple posts in a row.

What the OP is now saying is shocking to say the least.

I agree, I also do not believe the "cancer" and "bereavement" story but even they were true the reality is he admitted using a vulnerability in the games in order to cheat to win and even withdrew 1 BTC. The OP seems to be a compulsive liar because he will say what needs to be said in the hope he will be paid.

As for the OP winning the other $16,000 as a result of cheating, I hope Duelbits pays him nothing and freezes his account.

Since Duelbits did nothing wrong and a malicious claim was made against them, this thread should be locked. The claim made against Duelbits by the OP has no ground or merit.

Yes the casino is light and this post should be locked or remove . That all

Rename the subject of this thread, add something like [SOLVED] or even remove the scam part from there, then lock this thread. there is no reason to keep it open.

also, duelbits can't complain much on you, it's their fault although 1BTC is a serious amount, it could have been much more expensive for them. now they have a chance to close that loophole and prevent further abuse.

Your reply is best reply ever you are the best one that understand everything thank you for reply and off course i will do what you said