[SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid

[Lucius]

After 8 days, account is still not verified, withdrawal not processed. Unbelieveble.

Do you think you would have a better experience somewhere else? This is a common practice of all online bookmakers/casinos because they obviously save on people who could speed up the process - why hire 10 people who do client verifications if 2 or 3 people who work 12 hours a day/7 days a week can do it?

For me, it is completely unacceptable that the KYC process is requested only after withdrawing, but it should be mandatory before the first deposit, which would prevent such situations.

TrustPilot is not always something that can be completely trusted, but lately there have been a lot of dissatisfied clients...

https://www.trustpilot.com/review/duelbits.com

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[JollyGood]

I have dkbit98 on my ignore list along with a few others that do not deserve any of my time therefore I only read what he wrote after you quoted him. He is following Royse777 school of misdirection by stating something different to what I wrote. They both along with a couple of others bold some text and make a big drama out of a non-issue to seek attention

For clarification, 8 days is not too fast to start a complaint. If a member of this forum feels they should make a thread with a complaint they should do it whenever they want. I never referred to this thread as a complaint, I never typed the word "complaint".

My recommendation to the OP was and still is that in my opinion calling it a scam allegation after 8 days was premature. In his opinion it is not premature and that is his right to have his view as it is mine to have my view. Here is what I wrote:

In my opinion if 8 days after sending KYC the verification process is not complete, it does not constitute a scam allegation regardless of the amount being discussed and regardless of the casino/gaming website brand being discussed. I hope this gets resolved within the next couple of days for you and in your favour.

In my opinion if 8 days after sending KYC the verification process is not complete, it does not constitute a scam allegation regardless of the amount being discussed and regardless of the casino/gaming website brand being discussed.

Oh really?! That is weird coming from you.
He can't withdraw his money for 8 days from his account and you don't consider that anyone should create topic about this?!

I missed this.  Jolly says that 8 days is too fast to start a complaint.
If 8-9 days is too few, here is another very similar case but 25-26 days old (at the moment)  duelbits.com scam me 16K USD with big proof
I would say, it a very similar to sale2000's case from this thread. that it is no longer an incident.

[dkbit98]

I missed this.   Jolly says that 8 days is too fast to start a complaint.
If 8-9 days is too few, here is another very similar case but 25-26 days old (at the moment)  duelbits.com scam me 16K USD with big proof

Please set alarm reminder for this event.
I can't wait for 28 days to pass in one of this cases to see if something is resolved or not.
Now I don't know if I will be able to sleep at night knowing that one more ''expert'' is having me on ignore thinking that I like creating drama  
I guess when you are trying to fix something and finish the argument between people this is not normal behavior for someone who thrives in that environment.

[JollyGood]

After 8 days, account is still not verified, withdrawal not processed. Unbelieveble.

Do you think you would have a better experience somewhere else? This is a common practice of all online bookmakers/casinos because they obviously save on people who could speed up the process - why hire 10 people who do client verifications if 2 or 3 people who work 12 hours a day/7 days a week can do it?

For me, it is completely unacceptable that the KYC process is requested only after withdrawing, but it should be mandatory before the first deposit, which would prevent such situations.

TrustPilot is not always something that can be completely trusted, but lately there have been a lot of dissatisfied clients...

https://www.trustpilot.com/review/duelbits.com

As you said TrustPilot is not always trustworthy but when I have time I will check the link to see what is being said. I am sure it would make an interesting read.

We do not know why KYC was requested and we do not know if Duelbits are waiting for the game provider to confirm no vulnerabilities existed or were exploited. As the OP has not given the full story and the Duelbits forum representative has not been online here for 20 days therefore has not given their side of the story, it is hard to understand what is going.

The other thing here is that the OP has not given the full chat either:

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[BitcoinGirl.Club]

they can drag this out for half a year.

This will be unacceptable. They will not do that considering the reputation they have. So please don't imagine something that will not happen.

I don't know. Made deposit of 300$ and later that day wanted to withdraw entire account balance of 1275$. Account is now on 0.

Did you use any promotion like deposit bonus?

Sale2000 provided screenshots that suggest he cannot use his funds until his KYC verification and withdrawal have been approved. There are casinos that deliberately delay withdrawals so that the user will continue to gamble and possibly lose his money, but I don't think that's the case here.

If you do not know the case here then why would you say so and trying to accuse them for the same (indirectly).

I have dkbit98 on my ignore list along with a few others that do not deserve any of my time therefore I only read what he wrote after you quoted him. He is following Royse777 school of misdirection by stating something different to what I wrote. They both along with a couple of others bold some text and make a big drama out of a non-issue to seek attention

Why can't you take heat back when you constantly heat others? Weirdo 🤣

For me, it is completely unacceptable that the KYC process is requested only after withdrawing, but it should be mandatory before the first deposit, which would prevent such situations.

Crypto casinos do not want to imply KYC/AML unless they have some alerts. After all crypto should be accessible for all. When there is any alert then they do it so that they can confirm the same user is not exploiting their system with another accounts. It always do not help though. But at-least does some filtering.

[PaperWallet]

Would you mind sharing your duelbits UID (https://duelbits.com/profile?tab=settings), and I can forward this to my contact at Duelbits to see if they have any info to share with me?

@sale2000 have you seen this message? It's very impolite of you to not have answered it since yesterday. Hhampuz is giving you the opportunity of actually getting paid on one of his promoted platforms. And now you don't answer? And remember, he doesn't have to do this, he is just doing this service to you for free, so follow the protocol and be respectful of Hhampuz when you communicate with him, and do it quickly.

As an example of what to say, you have this one:

Thank you Sir Hhampuz. … Thanks for the privilege given and opportunity.

[sale2000]

Sorry for not replying last day or two. First of all, withdrawal is still not processed. No feedback from them. I didn’t use any bonuses.

@Hhampuz first, thanks for your response. Appreciate that. UID of my profile: 9defa589-5f05-589b-9622-5400e90866c3

I am actually very surprised this happening to me with Duelbits, as I am chosing casinos based on reputation here on forum. Hope Hhampuz will help me to get my withdrawal.

If any more questions, I will reply.

[PaperWallet]

Sorry for not replying last day or two. First of all, withdrawal is still not processed. No feedback from them. I didn’t use any bonuses.

No problem mate, don't worry

@Hhampuz first, thanks for your response. Appreciate that. UID of my profile: 9defa589-5f05-589b-9622-5400e90866c3

That's better  Although I would have addressed him as "Sir Hhampuz", but being thankful is enough already in my opinion, no problem.

[duelbits]

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6

Hi sale2000,

We are glad to inform you that your KYC has been verified. The delay in your withdrawal being approved has been due to our Sportsbook Provider witnessing irregular betting patterns on a match that you placed a bet on and are currently running an investigation via their Integrity Unit. We will keep you updated as per the outcome of the investigation and in the meantime the withdrawal function will not be made available. Please be aware that Duelbits does not condone fraudulent activity on our site and we reserve the right to ban and hold funds from players who participate in this type of behaviour.

[JollyGood]

Good to see you again... welcome back to the forum  

I thought this must have been something related to an issue such as you mentioned, I am glad to read your reply because the OP did not explain in detail why KYC was requested.

I do hope this will be resolved in a timely fashion but your investigations could take time especially when third party game providers are involved and there is a lot of communicating between multiple parties in an attempt to ascertain the truth. The OP has to remain patient until you contact him with an update.

If it transpires fraudulent activity did not take place I am sure Duelbits will allow the OP to withdraw the $1275 and offer an apology along with maybe with some bonus add-ons. If it transpires fraud did take place I guess what you wrote in your reply below will take place.

duelbits, would be able to post in this thread and shed some light on what is going on there with the second allegation against Duelbits: duelbits.com scam me 16K USD with big proof

Did you ask Duelbits which legal requirements they were referring to?

Did you ask Duelbits what was it that triggered their request for the KYC?

We simply do know why they wanted extra verification for such a tiny amount as $1275 but since you have no previous history with them and you won on your first bet and maybe only bet, maybe they want to receive confirmation from their security team that:

- a vulnerability did not exist which may have been exploited in the game you won
- maybe your IP address what it triggered their security alert
- maybe the address you sent your crypto from alerted their security team

In my opinion, $1275 is such a tiny amount for a reputable gaming/gambling website they would never even dream of scamming anybody for such a miniscule amount therefore there is something else probably going on behind the scenes related to you and your win.

Hi sale2000,

We are glad to inform you that your KYC has been verified. The delay in your withdrawal being approved has been due to our Sportsbook Provider witnessing irregular betting patterns on a match that you placed a bet on and are currently running an investigation via their Integrity Unit. We will keep you updated as per the outcome of the investigation and in the meantime the withdrawal function will not be made available. Please be aware that Duelbits does not condone fraudulent activity on our site and we reserve the right to ban and hold funds from players who participate in this type of behaviour.

[sale2000]

@duelbits Thanks for veryfing my KYC. Bet I’ve placed at your bookie is not a fraudulent activity by any means. On the same match, at other bookmakers, I had losing bets, and none of them told me that it was a fraudulent activity. My betting tactic is based on betting big odds, today I had total of 4 bets at another bookmaker, minimum odds 3.00 and all 4 were losing. And when I won such bets with big odds, no one ever told me that my behavior was fraudulent. First time with Duelbits.

Or maybe I didn't understand what the problem is actually?

I hope to get my money soon. In case you don't pay me money under the pretext that my activity is fraudulent, it would be tantamount to a scam from you. Under this pretext, you will not pay any other user who wins money. Everything that is not in your favor can be fraudulent activity. Really don’t understand. If other users want, I can share my bet with them.

[Slow death]

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6

Hi sale2000,

We are glad to inform you that your KYC has been verified. The delay in your withdrawal being approved has been due to our Sportsbook Provider witnessing irregular betting patterns on a match that you placed a bet on and are currently running an investigation via their Integrity Unit. We will keep you updated as per the outcome of the investigation and in the meantime the withdrawal function will not be made available. Please be aware that Duelbits does not condone fraudulent activity on our site and we reserve the right to ban and hold funds from players who participate in this type of behaviour.

well despite the good news that the OP account is already verified, it seems to me that we will still see a lot of drama and accusations around here until the whole problem is resolved.

@duelbits Thanks for veryfing my KYC. Bet I’ve placed at your bookie is not a fraudulent activity by any means. On the same match, at other bookmakers, I had losing bets, and none of them told me that it was a fraudulent activity. My betting tactic is based on betting big odds, today I had total of 4 bets at another bookmaker, minimum odds 3.00 and all 4 were losing. And when I won such bets with big odds, no one ever told me that my behavior was fraudulent. First time with Duelbits.

Or maybe I didn't understand what the problem is actually?

I hope to get my money soon. In case you don't pay me money under the pretext that my activity is fraudulent, it would be tantamount to a scam from you. Under this pretext, you will not pay any other user who wins money. Everything that is not in your favor can be fraudulent activity. Really don’t understand. If other users want, I can share my bet with them.

can you tell what games you were betting? days ago I read an article where it said that in sports betting it was difficult to cheat, if you are betting on sports betting then I am curious how it would be possible to cheat, if you are playing these casino games then maybe it is possible to cheat, although there are few cases where people cheat and not get caught

[sale2000]

I won football (soccer) bet. 300$ staked on odd 4.25. As the season in football is ended in most of countries, in that moment at live-betting offer was just like 3-4 matches. And I had to choose between these 3-4 live mahtces. I've decided to bet on Brazilian league. I've bet to team who lose 1-0 in that moment will win at the end of the match. And after my bet my team conceded goal for 2-0..

I thought it's over for me. And then my team scored 3 goals, and match finished 2-3. My other 2 bets at same match at other bookies were lost (I was betting under 3.5 goals, home to score under 1.5 goals etc). So, instead of getting paid my winning bet, I get minus on another bookie where I lost 600$ at other 2 bets at same match, and not getting paid on winning bet at Duelbits XD So, imagine..

Screenshot of bet at Duelbits: https://ibb.co/R4bRyRz

[JollyGood]

Thank you for the information regarding the winning bet. I hope you and/or Duelbits post here soon with an update regarding the situation but they have made it clear they are investigating your account and it will take time. I hope this matter is resolved soon.

Here is the image linked correctly in your previous post in order for it to appear correctly:

I won football (soccer) bet. 300$ staked on odd 4.25. As the season in football is ended in most of countries, in that moment at live-betting offer was just like 3-4 matches. And I had to choose between these 3-4 live mahtces. I've decided to bet on Brazilian league. I've bet to team who lose 1-0 in that moment will win at the end of the match. And after my bet my team conceded goal for 2-0..

I thought it's over for me. And then my team scored 3 goals, and match finished 2-3. My other 2 bets at same match at other bookies were lost (I was betting under 3.5 goals, home to score under 1.5 goals etc). So, instead of getting paid my winning bet, I get minus on another bookie where I lost 600$ at other 2 bets at same match, and not getting paid on winning bet at Duelbits XD So, imagine..

Screenshot of bet at Duelbits: https://ibb.co/R4bRyRz

[logfiles]

<...>

I know investigations can be a complex process but is there an ETA by which OP should expect a verdict to be reached. You know how hard it is to be patient without knowing when exactly something will be done.

@duelbits Thanks for veryfing my KYC. Bet I’ve placed at your bookie is not a fraudulent activity by any means.

What an unpleasant experience especially when you know you did nothing wrong. I don't think they would try to ruin their reputation for $1,200 and I do really hope this case ends where everyone leaves happy.

[Slow death]

I won football (soccer) bet. 300$ staked on odd 4.25. As the season in football is ended in most of countries, in that moment at live-betting offer was just like 3-4 matches. And I had to choose between these 3-4 live mahtces. I've decided to bet on Brazilian league. I've bet to team who lose 1-0 in that moment will win at the end of the match. And after my bet my team conceded goal for 2-0..

I thought it's over for me. And then my team scored 3 goals, and match finished 2-3. My other 2 bets at same match at other bookies were lost (I was betting under 3.5 goals, home to score under 1.5 goals etc). So, instead of getting paid my winning bet, I get minus on another bookie where I lost 600$ at other 2 bets at same match, and not getting paid on winning bet at Duelbits XD So, imagine..

Screenshot of bet at Duelbits: https://ibb.co/R4bRyRz

this is a question that I have been asking myself every day, and today, taking advantage of your case, I will also be able to clear this great doubt I have:

If you bet on game Z at Duelbits, and went to bet on the same game at another casino, and also bet on the same game at another casino

Can this not be considered cheating?

I think this is what the Sportsbook Provider is looking into, but I would like to know if you have the same username on the 3 sites you have placed bets on the same game?

[sale2000]

@logfiles Thank you. My situation now is something like in the novel 'The Trial' by Franz Kafka.

@slow death Definitely not cheating or fraudulent behaviour. Two casinos have nothing to do with each one. Nobody can tell you where to place bets. Casino have option to accept your bet or not to accept it. Specifically in this case, I've placed other bets in other bookmakers as they were not available on Duelbits, or other bookmakers had better odds. But even if they were. The decision is up to me where I will bet.

[FatFork]

If you bet on game Z at Duelbits, and went to bet on the same game at another casino, and also bet on the same game at another casino

Can this not be considered cheating?

I think this is what the Sportsbook Provider is looking into, but I would like to know if you have the same username on the 3 sites you have placed bets on the same game?

This strategy is called arbitrage betting, or arbing. Although bookmakers often react ambiguously to arbing, many take action to detect and restrict it because they consider it a risk to their business. While multiple bookmakers might use the same security company to detect unwanted gamblers, I don't believe it matters if he uses the same username on multiple platforms because they use special algorithms that analyze a number of parameters to detect whether a player is arbing or not.

[duelbits]

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6

Hi sale2000,

The investigation from the Sportsbook provider has been concluded & your withdraw has been processed.

Thank you for your patience.

[logfiles]

<...>

Glad to see this case getting resolved.

OP should perhaps mark the title of this scam accusation as solved after withdrawing his money.

This strategy is called arbitrage betting, or arbing. Although bookmakers often react ambiguously to arbing, many take action to detect and restrict it because they consider it a risk to their business. While multiple bookmakers might use the same security company to detect unwanted gamblers, I don't believe it matters if he uses the same username on multiple platforms because they use special algorithms that analyze a number of parameters to detect whether a player is arbing or not.

I though maybe this strategy is prohibited by some gambling sites if one was using the same sports book. If one is using different sportsbooks, how would they know that the person is arbing?