duelbits.com (solved)

[sasky1993]

Has this case actually taken 22 days with no resolve? If so, does everyone think that's ok? Seems a bit long IMO. I don't mind a site taking a few days to complete an extended check on a person but a few weeks is ridiculous.

@Hhampuz I know you have contacted your duelbits rep, could you please ask them what the hold up is? I know it's not your job to do so, just asking if it's possible to speed them up.

Actually 23 days now :-)

[BitcoinAccepted]

If Duelbits still hasn't paid then it seems to me that only one thing is possible and they are still investigating the validity of this player and his activities. A site like Duelbits has a huge amount of capital, 16,000 USD is a relatively small amount for this site. I do agree with you that it shouldn't take that long, but the most important thing in the end is of course that you get your money and Duelbits has always solved all issues so far without any problems.

[sasky1993]

If Duelbits still hasn't paid then it seems to me that only one thing is possible and they are still investigating the validity of this player and his activities. A site like Duelbits has a huge amount of capital, 16,000 USD is a relatively small amount for this site. I do agree with you that it shouldn't take that long, but the most important thing in the end is of course that you get your money and Duelbits has always solved all issues so far without any problems.

Actually i know them as iam with them since 2020 ..and i come here because idk what to do as this really really really so long time

[Erdogan]

If Duelbits still hasn't paid then it seems to me that only one thing is possible and they are still investigating the validity of this player and his activities. A site like Duelbits has a huge amount of capital, 16,000 USD is a relatively small amount for this site. I do agree with you that it shouldn't take that long, but the most important thing in the end is of course that you get your money and Duelbits has always solved all issues so far without any problems.

Actually i know them as iam with them since 2020 ..and i come here because idk what to do as this really really really so long time

All cases related to money, and especially the amounts that are large for us, are very emotional. Unfortunately, the most common period for the comapny to resolve the complaint is 30 days. There may also be a provision in the regulations that this period may be longer, even 3 months, here, as far as I know, there is no such provision. As long as you don't get an official reply, the case is pending and unfortunately all you can do is be patient. I think you will get an answer any day now.

[Slow death]

Has this case actually taken 22 days with no resolve? If so, does everyone think that's ok? Seems a bit long IMO. I don't mind a site taking a few days to complete an extended check on a person but a few weeks is ridiculous.

@Hhampuz I know you have contacted your duelbits rep, could you please ask them what the hold up is? I know it's not your job to do so, just asking if it's possible to speed them up.

Actually 23 days now :-)

 

this is definitely very strange, i know they are a reliable casino on this forum, but taking 23 days to resolve your case is not something that looks professional. because I don't understand what's so special to investigate to take 23 days? in a few days it's easy to determine if someone has cheated, if someone is counting too many accounts, if someone is abusing bonuses.... all these things are easy for casinos to find out because people investigating this have been doing this work for years and that you already have vast experience in this type of investigation, you don't need to take 23 days to give an opinion for your case.

[Erdogan]

Has this case actually taken 22 days with no resolve? If so, does everyone think that's ok? Seems a bit long IMO. I don't mind a site taking a few days to complete an extended check on a person but a few weeks is ridiculous.

@Hhampuz I know you have contacted your duelbits rep, could you please ask them what the hold up is? I know it's not your job to do so, just asking if it's possible to speed them up.

Actually 23 days now :-)

 

this is definitely very strange, i know they are a reliable casino on this forum, but taking 23 days to resolve your case is not something that looks professional. because I don't understand what's so special to investigate to take 23 days? in a few days it's easy to determine if someone has cheated, if someone is counting too many accounts, if someone is abusing bonuses.... all these things are easy for casinos to find out because people investigating this have been doing this work for years and that you already have vast experience in this type of investigation, you don't need to take 23 days to give an opinion for your case.

Probably the casino suspects that there may have been some violation of the rules or a game error. These things happen and if this is a game bug, the casino must consult that with game provider. This, unfortunately, always takes a long time. Unfortunately, such situations must always be carefully checked so that they do not happen again in the future.

[Bitinity]

I'm really sorry for what is happening with you but since you are keeping in touch with them and they say that they will back to you then nothing you can do except waiting. I know you have been waiting for over 3 weeks, I think it is because you play 3rd party games and if anything need to be checked then the provider is the one who is checking it. It seems that duelbits is also waiting for the confirmation from the provider about your case. Hope your case will be resolved as soon as possible.

[Beparanf]

Probably the casino suspects that there may have been some violation of the rules or a game error. These things happen and if this is a game bug, the casino must consult that with game provider. This, unfortunately, always takes a long time. Unfortunately, such situations must always be carefully checked so that they do not happen again in the future.

This might not be a game bug because he is losing and winning like a normal bets of legit player. He just got lucky to win after the lose to be in that huge profit. I guess his account is subjected for investigation due to some connection with other account. Casino usually do that if a player win huge profit that is not usual to his previous profit records.

I think Duelbits are doing extra care on handling this case because 16,000$ still huge even if we assume that Duelbits has a huge bankroll. Remember that they are a business so every penny counts. I really just hope that they will speed up the investigation because I experienced same situation with OP for holding my account and it’s really frustrating if you can’t get an update even for a day.

[sasky1993]

Probably the casino suspects that there may have been some violation of the rules or a game error. These things happen and if this is a game bug, the casino must consult that with game provider. This, unfortunately, always takes a long time. Unfortunately, such situations must always be carefully checked so that they do not happen again in the future.

This might not be a game bug because he is losing and winning like a normal bets of legit player. He just got lucky to win after the lose to be in that huge profit. I guess his account is subjected for investigation due to some connection with other account. Casino usually do that if a player win huge profit that is not usual to his previous profit records.

I think Duelbits are doing extra care on handling this case because 16,000$ still huge even if we assume that Duelbits has a huge bankroll. Remember that they are a business so every penny counts. I really just hope that they will speed up the investigation because I experienced same situation with OP for holding my account and it’s really frustrating if you can’t get an update even for a day.

Iam never ever touch VPN or login with other account since 2020
Even there is alot players open VPN for slots and its allowed but me never ever touch it

[Newlifebtc]

Has this case actually taken 22 days with no resolve? If so, does everyone think that's ok? Seems a bit long IMO. I don't mind a site taking a few days to complete an extended check on a person but a few weeks is ridiculous.

@Hhampuz I know you have contacted your duelbits rep, could you please ask them what the hold up is? I know it's not your job to do so, just asking if it's possible to speed them up.

Actually 23 days now :-)

 

this is definitely very strange, i know they are a reliable casino on this forum, but taking 23 days to resolve your case is not something that looks professional. because I don't understand what's so special to investigate to take 23 days? in a few days it's easy to determine if someone has cheated, if someone is counting too many accounts, if someone is abusing bonuses.... all these things are easy for casinos to find out because people investigating this have been doing this work for years and that you already have vast experience in this type of investigation, you don't need to take 23 days to give an opinion for your case.

Probably the casino suspects that there may have been some violation of the rules or a game error. These things happen and if this is a game bug, the casino must consult that with game provider. This, unfortunately, always takes a long time. Unfortunately, such situations must always be carefully checked so that they do not happen again in the future.

All this thing's is something that the thing all the platform will maintain with their own way or their wisdom so I believe that any platform I have its rules and regulation which each someone or a player violet it it will be harmful the player so I believe that if they handle their issues but themselves they will not get any problem in their platform sorting a problem is based on management. And if platform is good is also the concernment of the platform

[Slow death]

Probably the casino suspects that there may have been some violation of the rules or a game error. These things happen and if this is a game bug, the casino must consult that with game provider. This, unfortunately, always takes a long time. Unfortunately, such situations must always be carefully checked so that they do not happen again in the future.

This might not be a game bug because he is losing and winning like a normal bets of legit player. He just got lucky to win after the lose to be in that huge profit. I guess his account is subjected for investigation due to some connection with other account. Casino usually do that if a player win huge profit that is not usual to his previous profit records.

I think Duelbits are doing extra care on handling this case because 16,000$ still huge even if we assume that Duelbits has a huge bankroll. Remember that they are a business so every penny counts. I really just hope that they will speed up the investigation because I experienced same situation with OP for holding my account and it’s really frustrating if you can’t get an update even for a day.

Iam never ever touch VPN or login with other account since 2020
Even there is alot players open VPN for slots and its allowed but me never ever touch it

what exactly are they investigating? Haven't they told you what they suspect you have done? because it doesn't make sense that they are taking so long to give the results of the investigation they are doing. usually casinos when someone wins a lot of money this casino withholds funds from the person to investigate (well I don't know why they do that I just have to believe what they say) but in your case we are not talking about a large amount for a duelbits.com level casino that's why it doesn't make sense to take so long to solve your case

[blockman]

Iam never ever touch VPN or login with other account since 2020
Even there is alot players open VPN for slots and its allowed but me never ever touch it

AFAIK, it's ok to use VPN there as long as that's only for accessing and no other activities that you'll get involved in but only for playing. What's with this problem now? Have they contacted you?
It's going 1 month right now and no resolution yet from them? I know that they're reputable and a good casino but they shouldn't really let an issue like this long. Hopefully, you'll get your money and they'll be done with their verification, investigation and any process that they are about to do just to release and check your fund.

[Erdogan]

On the duelbits.com website, their ToS has a lot of restrictions about the countries from which you can play (probably this is the first time I see such a detailed list)

https://duelbits.com/tos

There are even country-specific restrictions for specific games. Have you checked carefully that any of the games you played are not restricted in your country?

[sasky1993]

On the duelbits.com website, their ToS has a lot of restrictions about the countries from which you can play (probably this is the first time I see such a detailed list)

https://duelbits.com/tos

There are even country-specific restrictions for specific games. Have you checked carefully that any of the games you played are not restricted in your country?

Evolution games its allowed in my country bro

[sasky1993]

Probably the casino suspects that there may have been some violation of the rules or a game error. These things happen and if this is a game bug, the casino must consult that with game provider. This, unfortunately, always takes a long time. Unfortunately, such situations must always be carefully checked so that they do not happen again in the future.

This might not be a game bug because he is losing and winning like a normal bets of legit player. He just got lucky to win after the lose to be in that huge profit. I guess his account is subjected for investigation due to some connection with other account. Casino usually do that if a player win huge profit that is not usual to his previous profit records.

I think Duelbits are doing extra care on handling this case because 16,000$ still huge even if we assume that Duelbits has a huge bankroll. Remember that they are a business so every penny counts. I really just hope that they will speed up the investigation because I experienced same situation with OP for holding my account and it’s really frustrating if you can’t get an update even for a day.

Iam never ever touch VPN or login with other account since 2020
Even there is alot players open VPN for slots and its allowed but me never ever touch it

what exactly are they investigating? Haven't they told you what they suspect you have done? because it doesn't make sense that they are taking so long to give the results of the investigation they are doing. usually casinos when someone wins a lot of money this casino withholds funds from the person to investigate (well I don't know why they do that I just have to believe what they say) but in your case we are not talking about a large amount for a duelbits.com level casino that's why it doesn't make sense to take so long to solve your case

They don't tell me Everytime i go to them and ask about that they just told me this ( we don't get updated once we get we will be in touch with you) so iam really don't know they investigation about what

[sasky1993]

Iam never ever touch VPN or login with other account since 2020
Even there is alot players open VPN for slots and its allowed but me never ever touch it

AFAIK, it's ok to use VPN there as long as that's only for accessing and no other activities that you'll get involved in but only for playing. What's with this problem now? Have they contacted you?
It's going 1 month right now and no resolution yet from them? I know that they're reputable and a good casino but they shouldn't really let an issue like this long. Hopefully, you'll get your money and they'll be done with their verification, investigation and any process that they are about to do just to release and check your fund.

They don't tell me Everytime i go to them and ask about that they just told me this ( we don't get updated once we get we will be in touch with you) so iam really don't know they investigation about what

[romero121]

It is the 10th day since OP have posted about the issue he have encountered with Duelbits. By now he could've got his problem resolved. Op is active in the discussion and he haven't mentioned anything positive on his side regarding the issue. From the screenshot it is clear that he had made withdrawals earlier and hasn't encountered any issues.

[blockman]

Iam never ever touch VPN or login with other account since 2020
Even there is alot players open VPN for slots and its allowed but me never ever touch it

AFAIK, it's ok to use VPN there as long as that's only for accessing and no other activities that you'll get involved in but only for playing. What's with this problem now? Have they contacted you?
It's going 1 month right now and no resolution yet from them? I know that they're reputable and a good casino but they shouldn't really let an issue like this long. Hopefully, you'll get your money and they'll be done with their verification, investigation and any process that they are about to do just to release and check your fund.

They don't tell me Everytime i go to them and ask about that they just told me this ( we don't get updated once we get we will be in touch with you) so iam really don't know they investigation about what

So, that's what they've said until now? Well, we just hope that everything's going to be fixed and solved then if that's what they've said.
As said that they'll be the one to contact you, you have no choice but to prolong your patience although it's really that long already.

[Daltonik]

Here it remains just to be patient and wait for the resolution of the situation that has arisen, I hope to see some updates from the OP in the near future on the movement in his situation and a detailed and competent response from duelbits.

[examplens]

OP, there are no changes here, right?

I would say that something wrong is happening with Duelbits casino, this is not the only such case. Another user is complaining about the same problem with them Duelbits Casino does not want to confirm my KYC - withdrawal not paid
such a long delay with the KYC procedure and the prolongation of enabling withdrawal can hardly have a justification. Postponement of resolution indefinitely and without explanation is not a good signal from Duelbits.

OP, I suggest you open a thread in scam accusations about this, it will be more visible for users who are not regular visitors to the gambling section.