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I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

I'm not familiar with the terms of the Stake but upon checking their terms it is stated that you are not allowed to withdraw any amount on that account during your self-exclusion period. I am not sure whether they will return it or not but I think the terms and conditions were pretty clear here. May I ask how'd it become an accident? Have you forgot that your account is in self-exclusion? Please see attached quote from the Stake's Self-Exclusion Policy.
[Source (https://stake.com/policies/self-exclusion)]

Exactly, I just forgot that I had a self exclusion.

Ohshit lol The account is self-excluded so they will not expect a deposit to that account. TOS seems to tell it's fair.

It would be best to send it back to the original address if I were the casino to deal with this situation. But can't you remove the self-exclusion and then see if it's credited?  And if gambling is still in mind, heck people understand it's a struggle to quit.

Did you read their terms and conditions carefully before making deposit??
The account is considered dead so no need to bother about it.. but I believe you might get help from their representative over here in btt.

Two things are involved which are, if you specified period for your self-exclusion then you will need to wait for the expiration of that timer.
-But if you didn't you are advised to just move on since your we're warned against depositing into a self-exclusion account you are advised never to do any form of transactions on the account as it is considered a non-existing account.

Read their terms and conditions to know how it works. There are some casinos that allows customers to withdraw their funds when they play at least a specific number of games. Since you said it was accidentally, then you might also leave it accidentally  ;D, I said so because you were not supposed to deposit funds to the self excluded account, and the only persons who would have helped you out from this mess is the support team and you are saying that they are not allowing you to withdraw and if the support team told you that then I don't think you can do anything to withdraw you cash. Because no any other person has the direct access to the CEO of the company except the support team since it is an online stake.

It says everywhere that you are not allowed to make a deposit during self-exclusion period.
Logically looking at what is written in the terms of service, after the self-exclusion period you should be able to withdraw the deposited money. I think you just have to wait.
If the casino is honest, they should return the money, especially since it was sent by accident.


and did you read that he did it by accident?

That is quite an annoying mistake.
Well, the good news is that your money is relatively safe there while you try to contact support and let them know about his misunderstanding.
Are you okey sharing for how long you have decided to self-exclude yourself?

Perhaps, if it is not much time, you can opt to wait till the time expires.
But I don't blame your for wanted your money back as soon as possible, it is an important amount.

It is always advised to take time cross check your details before making any transaction because any funds that moves out of a wallet to another wallet which you have no possession or access to will be very hard to recover it not to talk of when you do not know the owner of the wallet which could have made it more easier to scale through. In this case, it was a self excluded account which means your funds are still safe and another, depends on the time at which the send excluded account will expire or elapse. So therefore, there is no cause for alarm as everything will be alright. I would advise you to contact there representative here onboard this platform so they could help you out with your funds when the time arrives but I believe before then there might be some things you might likely be required to do so as to scale through the process of getting your refund. Be hopeful.

That sounds exactly like the reason why you choose to protect yourself by self-excluding yourself.

Well, there are some mistakes we make that are really careless, and I think this is one of those careless mistakes, I just cant imagine how possible it is for me to put my account on a self-excluded mode and forget I did, even if I have multiple accounts and did it when am drunk or high on weed.
Anyways, like wiwo said, if you specified a duration that the self-exclusion should last, then you just to wait till then and pray that they will still remember to keep record of this transaction so that they will credit it and make it withdrawable as soon as the self-excluded period ends .
But if it is a situation where you have permanently self-excluded that account, then nothing you can do other than to keep pleading with their customer care to see if there a way they can send the funds back to your wallet even if they will take a fee to do it, its better that way loosing everything i believe.

This is actually very funny, i hope you know?  ;D
you got me rolling on the floor here.

Reading through ops over and over again and it only increase my doubt of whether the ops claim is true or just a frame up stories, because if that be the case he should have at least shared some documents to back the claims of depositing such huge amount of ethereum into a self-excluded account.
-this is too sarcastic

It's your fault and not Stake, they expect all their players to fully understand the rules and what's on their terms of service, and now the only one who can answer you on this issue is the support because it's unlikely that anyone here experienced what your issue if you can still see the amount you deposited in your account, there's a possibility that you can use that amount after the self-exclusion expire, how long did you apply a self-exclusion apply.
Next time log in first and check your account before depositing.

"Does not let you withdraw?"

That's mean you're just need to wait until the self-excluded it's over right? first thing what type self-excluded you're activated in your account. Permanetn or time? If you have time the answer from "Live-support" it's clear.

"They will cannot let you withdraw the asset".

So the only thing you should it's waiting until your self-excluded it's over. The case it's over, the mistake on you not them.

It all depends now on the support, things like this happen especially when you are hooked, Stake.com has good support and reputation, you just need to create a ticket and explain your side and why it happen hopefully they let you keep the funds and play when the self-exclusion expire, I think you have a case of addiction, you forgot you exclude yourself and out of excitement you deposit without remembering you exclude yourself.

You have made a mistake which has cost you some funds,correcting our mistakes is not easy. I will advice you to be patient with stake and wait till you self excluded period elapse so that you can get back your funds or you contact stake support to see if their is an alternative way to get back you funds without waiting till the expiring date your self excluded account. Your money is save and that is the most important thing but not in your custody. This should be a lesson for you so that next time you don't rush to do things involves deposit of funds.

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

You can write to the stake team in this forum maybe they can help you to resolve your difficult in withdrawing your fund.
Stake had a thread where you can take this post and drop it there maybe they can consider your complain and help you to resolve it as soon as possible. Stake a good and reliable casino used by many gamblers here.

I don't think that will work as it is clearly stated on stake terms of service that deposit into such an account is prohibited and unrecoverable, so best ops just move on I don't waste more efforts on that since he self excluded himself from the casino. Unless there is an expiration for the self-exclusion if not the ethereum deposited is gone bro nothing support may do about that.

I believe there is an expiration for the self-exclusion. So, I think you need to wait for it to expire and see if you can access your fund once your account is available.  The problem here is whether the gambling platform will use your action against you since as far as I know, you are not allowed to gamble or deposit any amount to your wallet, acting against the rule of self-exclusion can make your account banned indefinitely.

Why would I lie about it, I am looking for help.

https://prnt.sc/0RaCQOKG3VLq

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait :)

Since you already have a countdown of 48 weeks ahead I will suggest you take the time to cool off and who knows to be for the 48/week expiration the value of your deposited ETH may have increased thereby gaining you more money, who knows thing work out a mystery some time and the case may not be different,  it a good thing to see you set a timer for the self-exclusion.

 :o

it will be long months that you will have to be patient and wait, but I can't understand the following:

for you to make a deposit in your account you need to log in that is you need to enter your account, and you can no longer enter your account because self-excluded and from what I could see in the photo you posted your self-excluded is in the period 1 year so I wonder how you failed to address and deposited it right into your self-excluded stake.com account? because that period of one year, it is still at 48 weeks, it means that you did the self-excluded recently, so it would be very difficult to forget about it

That's why I'm very curious to know how you forgot about it and made a deposit into your stake.com account that you no longer had access to? I still don't know what you are going to answer me, but I will give you the following advice ahead of time: whenever you want to send coins from your wallet make sure you check that the first 3 digits and the last 3 digits correspond to the address you want to send coins to , this way you will avoid making the mistake of sending coins to the wrong address

Stake is the only one could really solve out this problem but since it is really still on self exclusion mode then you had agreed on the terms
which means that you cant do if ever they would be holding up your deposits.

The main thing you can do is to wait up until the self exclusion would be ended just like on what stated into their terms.

Once your selected self-exclusion has come to an end, your account will automatically be reopened. However, you will receive an email confirmation of this information which will be sent to your registered email address.
Source: https://stake.com/policies/self-exclusion

What I want to tell you that before you will make a deposit in any platform right to read the rules and regulation of that particular platform so that you'll be able to know exactly what will happen next or the implication of it during the time of withdrawal because any platform to deposit does not take any challenges or come into difficult before you can deposit but do we draw a must pass through processes before you withdraw your money

It’s not Stake’s fault to be honest. I mean, it’s clearly written in their terms and services. But still you made the deposit and broke their rules, so yes no one, other than you is responsible. Moreover Stake should also make strict rules or they should completely block the deposit and withdraw for the self-exclusion accounts. Now yes for a good customer experience, they should send the funds back to the original address.
OP have you tried contacting @Stunna? She might help you. Wishing you good luck.

That's true you just made your Stake.com account to HODL your deposit but it could go either way also, that's one of the disadvantages of self-exclusion if you made a mistake like this you will have to wait for the self-exclusion to expire, this is a reference to those who will self exclude themselves to take a note and remind yourself in any way that you have self-excluded yourself, maybe you are playing in a lot of casinos and forgot that its Stake.com is where you self exclude yourself, so are you?

Yes, the OP's story looks bad. Not remembering that he had self-excluded himself when only a few weeks had passed and making a deposit sounds to me like he gambles in several casinos, from time to time he loses too much, self-excludes himself and soon returns to gamble in another (because self-exclusion in crypto casinos only works for one as opposed to what happens for example in physical casinos in a country).

OP, your problem is not the tank, your problem is self-control. At least that which you have deposited you are not going to lose in those 48 weeks. Think of it as having been put into a bank deposit that you can't take out until that date.

Rules are rules.

But on the other hand, why do they even let people deposit while they are self excluded?

They should disable showing the deposit address while this is running, that would be only fair and more safe for the player in my opinion.
Anything else opens the door for potential problem.

And to all people that are advising him to contact the support, do you really think he didn't do that right after he saw he can't withdraw? Thats common sense  ;D .

Frankly, I don't believe you, self-exclusion means that you are going through addiction or you want to deliberately take a break from gambling. This is a status that I don't believe one should forget that easily. But let's assume you forgot and you tried to make a deposit, I believe a responsible gambling company must set an alert for you as a reminder to know if you are actually rescinding the decision. And Stake is not doing well if your allegation is true, because they are supposed to be the ones that will help you through the trying times by principles, not adding to your emotional woes.

Well, I will not jump to conclusions unless you show us proof here.

So, just to make something clear..... you accidentally deposited to a wrong address of an account that are self excluded on Stake.com... right? Was the deposit meant to go to another account you created to bypass the self-exclusion then? No wonder support are hesitant to assist you, if this was the case.  ::) (Did you forget... or were you simply testing, if you could somehow play the system..and get a withdrawal before the 48 days expire?)

Well, I hope you get your money back from them, if that was not your intention..... and I seriously hope you can get some help for your gambling addiction.. it can be very difficult.  :P

That is the only thing that you can do.I think that who knows after 48 weeks what price will that Ethereum have.Just consider it as a bank investment or some sort of that kind of thing and maybe you will be pleasantly surprised when the self-exclusion time will expire,right now I see they are near 5000 dollars,no one knows but that 5000 can as well be as near 20000 dollars when the expiration date comes,so just forget about it in a good way,just write it down somewhere that you have 3.06 Ethereum waiting for you in the end of this year and keep that in a note on your phone so you don't forget  ;).

Yes there is no solution for you.
A rare mistake to be honest, you accidentally become a long term holder lol. Just hope the price of ethereum increases when you are allowed to withdraw, and not need additional verification for that as the prohibition to leave balances in the exclusion period must have a reason.

Think it it this way: you now have 48 weeks to get rid of your gambling addiction, and there's some money waiting for you when you're done.

Great news! You can still have your funds when the self-exclusion expires, they're not lost. Additionally, you now have a year to try to get rid of your gambling addiction! Let's just hope you won't get addicted again, once the funds get unblocked. 3ETH sounds like a lot of money.  ;D

Unfortunately, it's clear in their ToS


https://stake.com/policies/self-exclusion

Anyhow, you might want to talk to them directly, live support is your best option.

But don't get to excited that you will get your money back, it's not a guarantee.

You have deposited the fund on stake and now you need the fund. What would happen if you lost the fund? Now consider it as a loss and withdraw the fund when self-exclusion ends. I do not think there might have any other solution you might have within the self-exclusion period.

Why would it be not recoverable? Self exclusion is not closing or deregistering of account. Self-exclusion would have an end date and the depositor should be able to see his money unless Stake only wants to scam. I will advice him to continue to send them emails for support and also make use of this forum Stake ann thread, he should get his money back, probably after self exclusion is over.

It is your mistake though and you will have to take responsibility to that effect. Since it is a self exclusion account, I believe you will still get your funds back after the stipulated time interval has elapsed. If it were to be an unknown account this funds were mistakenly transferred to, would you be here asking for help? Your funds are still safe mate all you have to do is write to the customer service informing them of what happened and wait for their directives so as to get back your funds. If it be that you will have to wait then you will need to be patient with them after all you did the transfer yourself knowing fully well that the account is a self excluded account so therefore should not have received such funds at that particular time interval of exclusion.
So in all, my advise is that you follow the instructions of the customer service and wait for your funds if they replied your mail so you could get your funds back.

I got your point, yeah it's really not make sense to think how he's able to get his old Stake account address if he's not open the site? let's saying he's not creating another account in Stake, there's a chance he create an account in other casino to gamble. ::)

Actually it's good to see the @OP was make a mistake and may likely it's all of his spare money to gamble, so after this mistake he can't gamble and he need to learn from this lesson to stop gambling until he's fully recovered.

You should wait cause there is no other possible solution, self exclusion is not really a way to avoid addiction but you did that still you managed to saved their address which is also wrong because its been mentioned multiple times don't even send the funds to address simply by copy pasting without verifying it at the time of initiation.

48 weeks, that is a lot of time and you have to keep a reminder about this atleast so you will not forgot about your money a year later.

Well as long as Stake hold true to their word, then you should have a very nice sum (in usd) after 48 weeks. You should definitely prepare to be KYC'd though because when the amount grows 5, 10, or 20 fold, you are going to be burdened about getting it out. You should ask them if you will need to take any actions when you withdraw it (like KYC) so you can get their word on paper that you should be able to freely withdraw it. I've seen too many threads about Stake, so I would take this kind of precaution. It is good that you created this thread for some precedent also.

Let's assume that Stake.com is an Ethereum staking website, and you've staked your ETH with them for a year to get some APY on top of your deposited ETH.  ;)
The APY in this case is unknown, and it depends on the price difference of ETH from when you deposited them to when they are withdrawable, which can also be in minus but let's not hope for that.

Foremost, you should read the terms of service of Stake. Doing this will help you determine what could be done based on their policies.

As far as I know, the moment you requested to be self-excluded, you shouldn't make any transactions in that particular account because it's no longer counted as active unless the period of self-exclusion has elapsed already. Depositing funds is one of the main things you shouldn't do because you won't be allowed to withdraw it. If that's the same instance for stake, then most probably you have to wait for your self-exclusion to be over before you could get your money back.

Since you already contacted their customer support representative, it seems that that's also their policy since they didn't let you withdraw. After all, if it's already stated into the agreement, you can hardly do anything about it. If you badly need that fund, I suggest looking for an alternative way to generate that again. It's still your responsibility to double check your account before making any kind of transactions in it, so we can't really put the blame on the casino.

Sorry about this mate, but don't you think letting this money out of your account means the self exclusion feature hasn't done its job... Honestly I think it's best to just sit this one out and wait for cooling down period to run down. Besides, if Stake releases funds out of this account then someone else in the future will refer to this and say but you allowed this other person to have access to their funds but why are you denying me access to it.... Best not to have selective judgements at this point.

OH yeah, self imposed mistake... there is this, who knows maybe this self exclusion has probably saved OPs funds from being lost to the house...consider this a hodling session :)

OP seems to have knowledge about the terms, conditions and policy of the casino so he should be ok with what he did even if it is in his self excluded account. Just as you have said, let us assume that the funds deposited there is likely for a reason so that op would not spend it. I have the believe that most times, something happens for a reason. Maybe that might be ops fate but however, we can not tell and what I can say is that you should see it as a means of hodling, who knows if that could get you more funds when the time elapses. So be patient and wait while you communicate with your casino customer service.

The self-exclusion feature is doing its job as long as the user isn't able to gamble. I do not agree that letting the user withdraw the amount would be in any way violating the self-exclusion. The platform can easily say "You are not allowed to gamble, please withdraw". My question is, why is the user allowed to deposit in the first place? Why not just limit all functionality completely?

    Ooopss, that is also quite a large amount of money when converted to fiat. How come you didn't mean it? What was on your mind the day it was transferred?

 Then did stake.com support explain to you why they don't allow you to withdraw that? Maybe they want you to use what you deposited in the games they have, so did they say something that you must be able to wager this amount first?

3 ETH is quite a huge sum of money to be left handing in the air. But I'm happy "Stake" has finally given you a countdown of 48 weeks to which you will eventually have access to your fund, which is a very nice move. I will love to advice that next time when you intend to deposit money into an account that seems to have been dormant for a long while, always try to at least deposit small amount of fund to see of it has restriction, and if not you deposit more, rather than depositing huge funds. Secondly, I will encourage people creating time to read casino terms and conditions before use

Before we create a spiderweb out of this let's not forget the action taken here is voluntary by the user & not the doing of the casino, and before taking this action you are told/adviced to take out any funds out of the account as this wont be possible once the self exclusion is activated based on agreed terms and conditions! So gambling or not, the self exclusion has to be served unless stake themselves overrule against their T&Cs and I would be in support OP got their money to be used elsewhere IRL or something  ::)

This was 48 weeks, not 48 hours. And 48 weeks is 11 months lol. I don't think someone will be happy to wait for that long but this can be a blessing of disguise because by the moment we got access to our accounts after 11 months, the 3 ETH will now be very valuable. So the op can just think that he was into long-term investing.

The better advice would be is to check his account first if it's still active and if the deposit address is still the same. When everything is clear then that would be the time for him to deposit. The second advice you gave there is nice however this doesn't apply to the OP because I am sure that he is already aware that his exclusion will last for 1 year and he already knows what exclusion is for. There is no exception about it.

As the support.

How the f*ck we cared about this one? it's the customer's fault not us. Most of the support will act based the "FAQ", no matter the reason you're make a mistake, don't know, want to use the money.

We just will respond the same word, wait until self-exclusion it's over!

---

Anyway.

It's funny to see a couple user in here responding about: Better to created a ticked, you need a waggering, explain them full detail so maybe they can help you. There is nothing to be discuss anymore.

The FAQ it's clear you cannot play & deposit during self-excluded & @OP already contact support then they respond to him cannot let him withdraw. So, wait until self-excluded it's over.

Thanks god that everything is solved, although it is quite tragic

On the positive side, that is awesome. I mean maybe at that time Ethereum's price will double, or even triple and you will have more money for better lol.

I don't feel like it gets solved, even if it was in the ToS of the casino I think users who are self-excluded should be able to withdraw because a self-exclude move should only block us from gambling on the site but not block us from our funds.

2 years wait will be a long wait, let's hope the ETH prize bumps high until then.

That's a sign of relief still 48 weeks can be nothing when it benefits him.
Yup hope that it's more than $1600 in 2 years but there are speculations that it might just be higher than $5K/ETH so this is sort of a storage ETH wallet for OP. 

He copied a wallet addy that is going to a casino wallet when in fact he excluded himself. Not being able to spend it on the casino after depositing I guess will help him quit. Take it as a sign to really quit.  :D

48 weeks remaining is just 4 weeks out from 1 year, since one year contains 52 weeks, where are you guys getting 2 years from?

OP should be happy I believe, atleast now, he is sure of when he will be getting his Ethereum coins back, 48 weeks seems such a long time to wait though, but I believe that if during this period, the price of Ethereum pumps, Op would even be happy that he did what he did, and that had enabled him hold his Ethereum to make good profit from the pump.
But on the other hand, if before that time, the price of Ethereum drops further than it is currently, would really be a disaster, but I think this is unlikely to happen.

Why not take your time to read their policy, rules and regulations to know better why you're unable to perform such, but base on what i can also sense here, i think you need to undergo their user identity verification process before you could be able to perform such function, but also if i may ask, how could you have make such a silly kind of mistake, knowing that crypto transactions are irreversible except the recipient choose to, comply with their system and i think you should be able to do so in other to be able to withdraw.

As every gambling site has a policy that you must follow. In this case you must talk to the support and you will understand what they are talking about. As far as I know this is outside their policy but not sure as I don't know of anyone having this problem before so you have to rely on their reply. Hopefully if you mail communicate with them you can get real information for the incident.

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  ;D .

That's a problem.

Man you are so mean 😂😂😂, it seems this fellow will keep self-excluding himself everywhere, very funny..

I do feel pity for him, in this case the only person that can help you is the stake dot com team, you need to get their attention one way or the other, have you try to reach them on their telegram group? I believe that's the fastest way to get attention.

I do some research right now, they have Facebook and twitter link available on their website, there is also a community forum where you can create a topic about this problem, hope they help you out.

https://stakecommunity.com/

If so, @OP must follow the rules until it meets the requirements to withdraw the money. I guess that's fine because at least the money will still be there until the time is up and he can use it to gamble without having to deposit any more money. That is if @OP still remembers that he still has his money after 1-2 years have passed ;D

I guess @OP was so sleepy that he didn't check his wallet address before he deposited. We really have to pay attention to this so we don't experience cases like @OP.

In your response, you are concluding that Stake actually received his money but not allowing him to withdraw it, and must wait a year to wager 100% before he would receive a withdrawal. Well, to me, it's cheating, it's not fair and I condemn it in its entirety. The self-exclusion in gambling and other addictive schemes was made for a reason, and if this guy sues them, he would win and still make them pay for damages.

He has already informed them of his error as a human being, and they (Stake), if responsible indeed should even be of help to the guy since his case/condition is different. Only that they are being selfish if the case is truly the way you concluded it.

I'm not concluding anything. I am a happy stake user myself.

Just stating the facts, I don't have to agree with it but since I don't have a problem or want to self exclude myself I wont come in this situation.
In my opinion deposits, just as withdrawals, should be disabled on accounts that are blocked.

Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true.

Yes, and let's just say that we are investing because the money we deposit and store in the casino wallet will be in the form of crypto tokens. Meanwhile, in the stake.com casino wallet, if the price of crypto rises, the estimated amount stored in the casino wallet will also experience a price increase.
Although it's true what you said that if the OP still remembers that he has some money stored in the casino 1-2 years from now.

What happened was not all the fault of the casino, but his own fault for being careless and not thorough in making deposit transactions.

Casino isn't a mixer where you want to use it to send your money and then withdraw your money without doing anything, what's the point to deposit to the casino if you're don't have any purpose to gamble? it doesn't make sense at all.

Stake is a licensed casino where they need to follow the regulations, if Stake doesn't ask for KYC or ask for rollover, any user will take this advantage. Some casino even ask for more than 1x rollover, Stake doesn't really strict.

Please read what I wrote, I did not question the rollover at all.
He deposited to play , that was his intention.

Again: "Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true."

Go talk to the support, I think there's a matter of time for that self exclusion will be over. I've tried that in other sportsbook not stake, but maybe they have the same terms, in such case, then you have to wait until your self exclusion is over.

Wagering requirements is least of his concern because he can simply use low house edge games like dice and set the winning percentage to max then use minimum bet. Click automatic bet and he can easily complete the wagering requirements with few losses instead of wager it on normal bet with 50/50 win chance rate. He can do some casual small bets on Blackjack to recover his losses from the dice with less risk compared to other games in the casino.

In most gambling platforms in crypto, once you make a deposit, you can't withdraw immediately if you haven't played the games they have. That's their policy, you must first come up with the total wager that they require from their clients/players.

Also, their live support didn't say that they own what you deposited, they want you to play first before withdrawing and I think you have no other choice but to gamble until you accumulate the wager they want. I just hope you get lucky so that you don't lose the funds you put into their platform.

Casinos will trigger an alarm if you deposit then withdraw the fund, you are expected to wage and play with it, they consider this money laundering.

It's already understandable that once you deposit you are expected to wager your funds, the self-exclusion will last for a year we can consider this an advance deposit :D, just mark your calendar on the date that your self-exclusion will be lifted, I'm sure once it's lifted you will be excited to play.

And it's that a problem?

It's a common policy on every-casino site, to do 1x waggering requirement for the deposit? why it's for money laundry policy. CASINO it's not exchange, some people can take advantage by money-laundry their money and can withdraw the money without being played in the site.

That's why 1x TO it's really required. They're CASINO not EXCHANGER!

@OP, how exactly did you forgot that you self-excluded your account? Was it already a month since you deposited that? Or it was just since you published your OP?


Let's not think that he/she is lying. We don't need to respond like that.

I believe he just forgot. There could be times that we forget things we have done before, I had some funny experience with that.

I think it's kind of rude (at least for me), to think of the OP that he/she is addicted in gambling since that info was not even stated by the OP.

Jesus Christ how hard can it be to read and understand.

This info was towards all the people saying that he at least didn't gamble and has a long term investment. They forgot that he will still have to gamble with the funds (or at least wager save and lose small house edge) .

You are the 2nd person that thinks it's against stake. It's not that hard to understand if you read correctly.

We're already with that point that we are hoping for his funds to be returned but if there are terms agreed upon registration, and site's support cannot do anything about it, then it will just be a learned lesson to all of us to be mindful of our actions since it is money we are talking about. Been on somehow alike situation before and I just came to a point that I need to forcefully accept that I made a mistake and I should not allow it to happen next time. Same thing if ever the platform would let this incident slide and compensate for it. We cannot blame still those who are taking this incident biased to the site alone. Mistakes are also from users to some instances.

How have you been able to deposit funds on your account? Did you use a former deposit address you remembered or you've been able to use the normal deposit feature like any random customer not self-excluded? If people ask for self-exclusion, it's precisely to avoid losing their funds, so I don't understand the point of letting them deposit funds in order to lock them ??? I really hope for you they will let you withdraw your own funds in one year. But the way they are doing doesn't sound very honest and professional.
There are many complaints on Askgamblers and Casino Guru regarding issues with their self-exclusion process. Their overall rating is currently very low on Askgamblers btw (5.13)
https://casino.guru/stake-casino-review
https://www.askgamblers.com/online-casinos/stake-casino-review/complaints

We can't blame people from throwing different questions and for blaming Op for what he did but that will not help. We'll see how the site would reply to this case but knowing Stake, they specifically implement what's on their TOS. That's why we are always advised to read the TOS carefully so that if unexpected things happen, we'll know the actions that we should do. It will serve as a lesson for Op but I hope that he could still recover his funds and the site will be considerate of this matter.

What if he wager and won 100%? not necessarily losing all his money, so regardless though he has to play and gamble again, so maybe that is the main thing for the OP specially that maybe he is thinking of quitting the game already.

As in the movie the GodFather Part 3 "Just When I Thought I Was Out, They Pull Me Back In!", Lol.

So it's a lose-lose situation for the OP.

But the ultimate question is, what was ops intention in depositing the money into the casino, from all sense, it is obvious ops set up a self-exclusion on that casino and moved on to another casino wanting to make a deposit and he mistakenly sent it to the self-excluded one.
*this is obviously the case here so all that the ops can do is to wait out the self-exclusion timer and once the 48 weeks as mentioned by ops is reached he will have access to his funds again.

I guess it shouldn't be that hard to gamble 100% of the deposited value in order to withdraw it, if OP still wants to give a break from gambling after the self-ban expires. He just has to execute a relatively safe strategy focused in wagering amount, instead of profits. And then, next time that he can be more careful before depositing at casinos where he has activated the feature. And in case he has issues with gambling addiction, that he seeks for help immediately.

That's harsh. We all make mistakes.

People who are addicted like OP are especially vulnerable. When an addict wants a dose of what makes him click he doesn't think of anything else like what he's going to do or eat tomorrow or if he has any responsibilities like children. All that matters is to play for a while or get that pill or a glass of alcohol.

I can put myself in OP's shoes and I feel like it's a normal thing that he'd forget about self exclusion when he felt the need to play.

Should have checked, sure, but imagine oversleeping, you wake up late want to do everything fast, forget your car keys, run back to the house and your mother is standing there preaching:
you should've set the alarm better, you should've checked if you have the keys when you were leaving! It's not constructive at all.

Too bad that you made that mistake. First of all, it's sad that you have a gambling problem that forced you to trigger the self-exclusion feature on the casinos. Still, it's better than continuing to gamble and creating an even bigger mess. Use the time to get over your addiction and focus on the positive things in life. I wouldn't say you need the money even if I don't know your situation. But since you wanted to gamble with it, I guess it's not that important to you.

Look at it from a positive side: Stake stopped you from losing 3 ETH on gambling. 

Just over three ethereum is a big amount and i really feel sorry for you. The saddest part is that you cannot claim or insist stake.com to recover your funds as it is clearly mentioned there that you won't get back any funds during the self-exclusion period.

By the way, were you not aware of the terms and conditions for the self-excluded account or you did the deposit by mistake ?

In both the cases, you won't be able to get your funds back unless stake.com are very kind to you.

Since he has to wager his deposit 1 time before a withdrawal they only delayed him gambling with it, they stopped nothing.  ;D

OP's intention is pretty simple and straightforward: he wants to gamble. The thing is, he forgot that there is a self-exclusion he has enrolled his account to, and that Stake has certain terms and conditions on accounts enrolled in self-exclusion in the event of a deposit by mistake.

The deposited crypto will still be in that account, however it is worth noting that you won't be able to withdraw it until the cooldown expires. And after that cooldown expires, there is also a wagering requirement before you can withdraw your money from the platform. Anyhow, if OP decides to gamble and lost, it's all up to him since he wants to gamble in the first place - though he can after the self-exclusion timer runs out. Nothing much happened, he just deposited in advance to play at a later date lol.

It would really be depending on Stake whether they would really be that kind and considerate for such situation on which they would be giving out back into those self excluded account, but most of the times on which they would really be sticking out into their rules which they would really be following it out most of the time.

Its impossible that you would be intently to make out deposit even if you do know that you are self excluded? Pretty sure that OP wasnt really been doing it on purpose and rather he had completely forgotten about that exclusion thing until he had realized it but its already too late.

There are really indeed those terms which you do agree on the time that you had make out that self exclusion which you shouldn't really violate.

^Definitely right, it is very simple advice that is very effective.
I think OP, there is nothing you can do here, you agreed with the terms which means you agree to the rules. If you choose to protect yourself by your own self-exclusion, you have the freedom to leave anytime. Your problem seems that have a solution, probably just accept that your fund there were will never withdraw. I may advise enjoying wagering the rest of your fund until such day your account will be self-excluded on that gambling platform. However, we are all humans that got mistakes, try to talk to their representative here, and let us see what they can do in this case.

You have to ask them for a possible way to withdraw it, excluding yourself is more about not allowing you to gamble an accident like this should have a solution because its still in control of the site so better to give considerations. Maybe this can be a suspicious way of depositing funds, and the site is just taking care of to avoid any laundering. Communicate with them, but if they insist you can’t do anything about it anymore since its already in their TOS.

Ironically, that is why OP opened this thread because he wanted to gamble with that money and he will likely do it once he regains access to it.  ;)
I wanted to check this thread for an update from OP about his problem but so far I cannot find anything yet.

I would have guessed Stake allowed to withdraw from self-excluded accounts.

Without a doubt this was a big mistake, but since you will be able to withdrawal your funds once those 48 weeks are up then you should consider those funds to part of your long term holdings.

And while this is not ideal since it is preferable to hold those coins in a wallet only you control, you will have to make do with this arrangement, however stake has a good reputation and I have no doubts you will eventually get those coins and withdraw them without too much of an issue.

It would be better for him if he didn't accidentally move his funds there, especially if he has a gambling problem like a gambling addiction. If the balance is still in his main gambling account wallet, he could just use that balance to play gambling. It will only give him the risk of losing the greater one. 3 ETH is a lot if we refer to the current price of ETH. But if he couldn't use it during that self-exclusion process, perhaps he could gain a huge advantage once it was over. And that means the self-exclusion process actually worked out for him because he had benefited greatly from that accident.

This is bad and I'm sure you were aware of this terms a d I still wonder why people make some incredible mistakes when it has to do with money and online space where I know I'm just at my own risk without any guarantee. It's a mistake and I think you should write to support and also trying to wait for the end of the self exclusion period or isn't it possible for you to lift the self exclusion feature from your account or does it require to be there for some time for applying for it to be taken off? Well whatever the case maybe , I would advice that you stop every other activities on the account and trying communicating with the support team possibly to get the self exclusion lifted.

I'm not familiar with the Terms of Service by stake.com, but I think that self-excluded accounts should be blocked, only when it comes to playing gambling games. Depositing and withdrawing money from self-excluded accounts must be allowed. If withdrawing from self-excluded accounts isn't allowed I can only assume that Stake.com wants to make some easy money out of people, who did your mistake and accidentally deposited coins into their self-excluded accounts.
If Stake doesn't want to send you back your money, the only thing you could do is to get a lawyer and sue them(but I think that your chances of getting back your money are small).

I can feel you. The urge to gamble but can not do it is what I have gone through too. Trust me you were about to lose these 3.067 ETH but now you are saving it for 48 weeks and after that 48 weeks you may not even feel to gamble. You will think it's safer to withdraw it. May be you will gamble a small amount but that will be just for fun.

After long years I am testing some of the gambling and most of it using the bonus and free money. I have no intention to risk a lot where at once I used to borrow money from people to gamble and was almost losing everything for the habit.

First of all it is his own mistake and he admits it, he has contacted support and he already received the answer as well as he has decided what to do which is to wait till his self-exclusion time ends. Secondly, if deposit and withdraw money should be allowed from self-excluded accounts, so what is the point of self exclusion? You have to remember that there is also other terms related to withdrawal, where most casinos wont let players withdraw their deposit without playing/wagering. Your assumption that Stake want to make easy money from people's mistake is completely wrong since Stake has told him that he will be able to withdraw his funds.

Well, that's still good news. Think of it like an investment now. In 48 weeks if ever Ethereum rises then you win without gambling.  :D
But did they say it will still be in Ethereum or will it be in USD when you access your account again? I mean, there's a possibility what I said would happen and I don't know if that's a loss to the gambling site or not.
Ain't something like this happened with locked accounts in exchanges like Binance or others? They automatically convert it to USD so that the value won't change.
See you again in 48 weeks and I wish you will update us about what will happen to the deposited amount.

Well that is another issue to pay attention to since the ops already know the terms and conditions of the casino, because I am also aware that there are some casinos that still offer no wagering requirements on deposits and users can withdraw their balance at whatever time they wish.
*But such casinos are few this day and due to avoidance of abuse in terms of money laundering and other issues that have led new casinos placed. Wagering requirements on all balances both deposits and bonuses.

At least they have responded and have considered your concern. It's a good thing that you will still be able to withdraw your funds. It might just take a lot of time but I guess it will be better if you will just try to forget your funds for a while. The Stake support is responsive to their customer's concerns and that is a good thing. Still good news for you, Op.

This is the answer, and a big lesson to you and to those who are planning to active the self excluded option on any site.
If you are going to do this, better to delete all the address details about that site so you will not do a mistake like this. You're lucky to still have a guarantee that you can withdraw your funds after a year, because other site might not give any consideration after you agree to the terms and condition of self-exclusion.

.

yes mate OP are still a lucky guy as we all know that some casino during like this kind of issues casino itself won't Give a chance to the gambler withdraw his/her funds after checking the terms and conditions of the casino. And OP still that this casino is good on terms of handling their customer and even though 48 weeks of waiting. But still worth it because during the final day you can withdraw and spent it.

At least he's still lucky to be able to withdraw his coins after the self-exclusion period ends and won't lose his coins. And while he waits for that period to end, he can stop all his gambling activities unless he wants to deposit another coin to start gambling again. And hopefully, after the self-exclusion period ends, the ETH price can increase or be at a peak price so he can send it to an exchange to sell at that peak price. Thus, he was lucky to have some ETH and make a big profit.

looks like you have no other choice but to wait. try thinking about it as savings for gambling. you can also use this incident as a reason to take a break from it. once the self-exclusion timer runs out you can do whatever you want with that money. you are also basically holding too for 48 weeks.

I agree that you are lucky op since you can get your funds back but the problem is you have to wait for it. I would say that it would be a different situation if you self-executed your account permanently then I think you will get your funds much faster since your account is self-executed permanently and as I have read in stake that you cannot withdraw funds. In your case which I can say that you are still planning to gamble once the self-execution of your account is lifted. Now you just have to wait.

The excitement for the ops is the fact that he has been informed beforehand that he will be able to withdraw the deposited funds after the expiration of the self exclusion timer, at least that is a good waiting period, and I advise ops to truly take the break he desires and wait for his 48 weeks to pass killing the urge of addiction to gambling and he should take the funds as an investment since ETH and other cryptocurrencies are making market recovery price and he should get involved in.
*More time to read new books and cool off, because he has a long time to wait and take time to involve with other activities aside from gambling.
*take vocational training to keep the mind engaged with others not to dive back into gambling.

Indirectly, the incident that he experienced could have had a bit of a positive impact because the money he had deposited at the casino was not lost and lost because he used it to play or bet, even though he felt a little disappointed about that.
But I hope he can think more clearly and not really feel a very deep drought because the money he has deposited cannot be used.
On the bright side, he can take advantage if later in the future the price of crypto beats a significant increase and the funds in the casino wallet can be withdrawn, then luck and big profits will be his.
From this incident, we all learned a lesson that caution must always be prioritized and considered before making a decision.

You're right, he can consider that as a means to have his coins on hodl just that there may not be any opportunity for it to increase over time should incase of bullrun, they will still maintain giving him his exact amount of money worth in crypto, but the good side of it all is that he is lucky as well to receive a positive response from the team that his fund will be released after 48 weeks, what if he sent to a blocked down account and loose the entire money in vain, some silly mistakes could cost alot and enranged more anger, but i still see him being lucky with hope for restoration.

That's true. He still has to play with the deposited amount, but at least for now they are still in his account although not yet accessible to him. Maybe Stake is willing to bend the rules for problem gamblers who have self-exclusions.

Maybe there is nothing new to add so the OP is quite for now. That doesn't mean the issue is resolved.

Self exclusion does really have that duration which it would be normal that those casinos or platforms would really be sticking into their terms and conditions which its true that it is really better to have those locked up
funds due to some accidentally making out some deposit rather than on losing it completely and its true that he's still really that lucky that the casino he had been dealing with is really making out some clarifications that the funds are still intact and he could only access those amounts on the time where the exclusions would end which i could say that it is really indeed still that fine and as same as you said that it turns out that
it becomes a holding thing where 1 year time then you dont know on what would be the price of coin on that particular time.

Well, for me, i was OP, i would be really happy though, though i dont know what the price of Eth will be by the end of the self exclusion period, but judging by the times we are in right now, i personally believe that the price of ETH will be much higher than they are right now, 2024 is coming and we all know what event it is, it is bitcoin halving year and from past experiences, we know what follows every halving, so if next year's halving is no different from other previous years, then it is a guarantee that the price of ETH will be much higher than what they are currently worth.

For clarity's sake ops should have kept up to date with this thread and he has witnessed a lot of suggestion and help on the thread and from the look of things, ops need to wait out his time and stick to his earlier plan of self-exit from the casino and I may be glad to see how stake could help the player to recover his deposit without paying.

I see no problem in the way the casino resolved this situation. He made a mistake and they don't want to allow him to withdraw because self-excluded accounts are blocked from both playing and withdrawing. It makes sense because a gambler may want to freeze the money on their account by self-excluding so that he won't be able to compulsively move the money to a new casino, where he isn't excluded.


If they gave him an ETA, that's half way done. I don't believe a big player like stake would first tell him when the funds will be available for withdrawal and then not allow it. I'm sure if they lie and OP doesn't get the money we'll hear about it.

From the interactions i had with people on online comments sections I've learned that most people don't care and won't comment if a service was done well, but when there's a small issue they all come running.

Yeah, but the time you got it, maybe ETH is already on a massive bull run,  ;D.

But in any case, still a long way to go mate, that's almost a year of waiting and hopefully you have the mental capacity to hang that long. Or maybe just forget about those in about a year? Instead of stressing yourself like everyday thinking about your money or even gambling again (if that cross your mind once you got back your money).

@coolcoinz - yeah, but you have to understand that as customers, we always good support not just from crypto industry. And with that, if they fail to deliver on our expectations, we will call them out.

Well, if it's withdrawable after self exclusion time period then consider it an investment out there since 48 weeks was almost a year. I wonder how you forgot you got yourself self-excluded for just a month and you did forget it, you likely need some counseling lol. The time you'll get your money wouldn't be the halving yet but it's the smell of a bull run so I think great time if you get it, 3 ETH is a good amount of investment.

We cant really assure on what the future looks like but basing up into those previous years or history itself then we do really have the idea at least on what are the potential things that we might able to see.
Looking into that ETH deposit which is 3 coins then we do assume that guy does really have lots of coins which he is really just tending to gamble a few thousands.Its true that when the time comes
where prices starts to cling up then he would be finding for it to be worth and would be not get stressed that much on what he had committed when it comes to that mistake.
For now the best thing to do is to forget and move on and would just withdraw on the time that self exclusion expires.

I have read all the messages on this forum, firstly, I really do not have gambling addiction - I just asked for self-exclusion because I was getting bonuses and promotion offers from Stake and I decided to self-exclude my account in order to protect myself from any gambling attempt.

I accidentally sent my funds to my Stake wallet, because I have a note file where I'm writing my wallets there, and I mistakenly copied my Stake ETH wallet instead of Binance one.

And, there is no more updates from Stake Support Team, as I said before, They told me to wait for 48 weeks to be able to withdraw my funds. I really do not know what I'm going to face end of the self-exclusion, are they just going to let me withdraw or force me to gamble at least 100% of the amount what I deposited?

I'm hoping for ETH price to go up. When I deposited my funds, they were around $3.8k - it worth $5k+ right now.

And, really, this money was just laying in one of my forgotten trust wallets, and since this money is not an amount that can change much in my life, I really do not stress much. I was kinda disappointed, however, it's totally my fault I should have checked the address correctly.

Thanks for replying under this post, I will update you guys once I get my funds back. Probably in 48 weeks.

And some people told me that there is no proof about it, here are the proofs.
https://prnt.sc/bwvVcJdhKOkg
https://prnt.sc/wSZhhR41p-l7

unfortunately these things happens and you MUST always check a crypto address before making a deposit.
EACH TIME! it is also a good practice to avoid paying for malware etc etc

it is important to know that this figure is not needed immediately. you can try to explicitly ask customer service if the wagering of the amount is required (even if as many users pointed out to you, it is required according TOS...)

Fortunately, in your case there is a possibility of getting your money back. Unfortunately, such situations happen, but without the possibility of getting money back.
It's good that this is not an amount that will negatively affect your life. In such a situation, you can consider this money as a deposit / freezing of funds and in 48 weeks you will be happy when the ETH price will increase several times  ;) 8) ;D

It is his money, how is he lucky than a gambling site to openly scam someone? If Stake did not do anything, they are damaging their reputation is what I thought of. It is just self exclusion, not a ban on his account which can give a valid reason for Stake not to send him the money back. Even if the self exclusion period is over, he should be able to see his money because his address on Stake only belong his account.

This really sound funny and how did this mistake come about ?
I thought self excluded accounts are applied for  by the owner that's if I'm not wrong with my thoughts and besides you should first seek a way to get your account from the self exclusion and then trying making withdrawal then but one thing I know is that you will not be able to Mae withdrawals from that account because it is already tagged an inactive account.
I'm so sorry for this issue and I understand how painful this could be but please try to be more careful please

The support did not say anything that they will no longer provide, nor did they say when they would allow OP to withdraw. We also don't know if any conditions support told OP before it was released.

This is what OP has not clarified so far, but as most people think, he must likely be able to wager first or play any of the games it has to gamble until OP reaches the total wager amount that the gambling platform wants.

I must say I like your response and sincerity here, we have to call a spade what it is at all times. I also read what many have to say regarding this injustice (if it's true), and I discovered that people don't even know their rights and neither do they truly stand in the defence of injustice. In my first response to the OP before replying to yours, I made it clear that the gambler with the self-exclusion status in his account should at least be warned in case of a mistake in the deposit was made.

But preferably, the account was supposed to be disabled regardless until some strict condition is met to be sure that the gambler knows what he is doing.

Op already explained why this happened. Op said that instead of copying the eth wallet in binance but op copied the stake eth wallet address which means op list the eth address that he had in one notepad for example and that's how the eth is sent to stake account that is self-executed by op. You can say that it is tagged as inactive account since it is self-executed but stake explained that op has to wait before he can withdraw the funds.

maybe you missed some replies.
the OP has explained that he has tried contacting customer service and got the answer to wait 48 weeks to restore his account.
and your statement about not being able to withdraw funds, that's not necessarily true. because Stake usually always resolves issues with great care and if it's true that the OP has no issues regarding fraud or breaking the rules, he can withdraw his funds after his account is recovered.
so according to the OP's previous statement he didn't have any issues just wanted self-exclusion. so that OP has hope to be able to retrieve the funds.

I think the 48 week statement is the max. possibly faster.

Yes you are right that mate because stake.com is a very good performance and has a good reputation casino which is highly recommended for new gamblers. So if this issue didn't fix and stake.com ignore OP then they lose their reputation. but as we can see stake.com give a chance to OP to withdraw his money but not now and stake.com said that Op need to wait to have his money back.

OP already knows how long he has to wait for the self-exclusion to end. He mentioned in one of his earlier posts that he self-excluded himself for a year and there are 48 weeks left until the casino will lift the limit.

Pardon the user's manners, because I'm sure maybe he/she just jump into making comments without fully taking out time to read through the previous replies that has already been made on this thread to enable him/her comprehend fully about this whole issue. Secondly, stake is a reputable casino, and as such I have no doubt that O.P's money won't be paid, but thou 48 weeks may seems like a very long period of time, but it's worth waiting for, as I'm sure by then the value of etherum may skyrocket.

You could really be able to point out that there are people who do just make out some post without even trying to read up the entire scenario or situation on which they are just making themselves looks dumb.

Self-exclusion is something an option for someone to take if ever they do want to have a break from gambling activities and do make out some lock out of their accounts.Of course there's a specific rules and terms

which you would be needing to follow up and you should remember it out.One of those terms is that you shouldn't really make out deposits on an excluded account because there's no way that you could make
use of it or make withdrawal. 48 weeks = 1 year.So you would be needing to wait up for 1 year before you could pull those funds back but just like on what everybody is telling that it is
really still worth yet this do really ends up on holding your asset for 1 year.There's some chance to profit.

Din’t know that there are certain time for the self-exlusion, well OP have to wait until such time because of this epic mistake and maybe ETH will be at its peak by that time which I can say still a good investment to OP. If you don’t want to experience delay like this, make sure to double check the receiver address before proceeding the transactions, its also good if you have monitoring of your own address.

Sounds like you really screwed yourself over, there. Have you tried to explain this accident to stake.com support? I understand that they would not let someone withdraw from an self-excluded account but this does fall into the realm of special circumstance and I think they might be lenient, for your case specifically. After all it was just an accidental deposit of coins which were NOT already in the account during the exclusion event.

You should be more careful with your money in the future, though. I thing that I can understand why you self-excluded your account in the first place. ::)

In this situation, there is little the stake support can do since most casino features are automated to avoid manipulation from team members so there are restrictions to what the support can do for a player most especially a restricted account t that its data have already been suspended from the casino system.

Other casinos also do this, even if you transfer from other casinos they will also send you bonuses and promotions also, so self-excluded is stronger when you impose it on yourself, what I mean is total control of your gambling habit.
I'm sure next time you will double check the address happens to me before glad that its just a small amount

You will have to play it, that's what the majority of the casinos are implementing that's all that I know, if you deposit you'll have to play with it.

That's good but you have to wage it before you can withdraw, just hope that you're lucky at the time you play with it

I think it's better to lock this thread now, and only update us after 48 weeks and after you play the money you deposited and hope it's good news.

yeah, casinos let you pick whether you want to temporarily self-exclude or permanent, if you chose temporary they let you pick how long do want it to last, but I am not sure if whether let you pick on a fixed time(1 month, 2 months etc..) or not

yep, he should have been more careful and doubled check all information before going through with the transaction. this will be a good lesson for him though.

Forget about the price first, you have to wait on what they'll do within the said period of time. As much as I don't want to believe your story but that makes sense that someone is recording addresses on a file so that you don't have to open the wallet if you want to send a balance on it.

Well, I just hope that you'll get your deposited ETH on them the way they've said and with the period of time covered that they have promised.

I’m locking this thread, I am going to update you guys once I get my money back.