I accidentally deposited to self-excluded stake.com account.

[AHOYBRAUSE]

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  .

That's a problem.

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[Crypt0Gore]

Exactly, I just forgot that I had a self exclusion.

That sounds exactly like the reason why you choose to protect yourself by self-excluding yourself.

Man you are so mean 😂😂😂, it seems this fellow will keep self-excluding himself everywhere, very funny..

I do feel pity for him, in this case the only person that can help you is the stake dot com team, you need to get their attention one way or the other, have you try to reach them on their telegram group? I believe that's the fastest way to get attention.

I do some research right now, they have Facebook and twitter link available on their website, there is also a community forum where you can create a topic about this problem, hope they help you out.

https://stakecommunity.com/

[ethereumhunter]

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  .

That's a problem.

If so, @OP must follow the rules until it meets the requirements to withdraw the money. I guess that's fine because at least the money will still be there until the time is up and he can use it to gamble without having to deposit any more money. That is if @OP still remembers that he still has his money after 1-2 years have passed

I guess @OP was so sleepy that he didn't check his wallet address before he deposited. We really have to pay attention to this so we don't experience cases like @OP.

[EarnOnVictor]

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  .

That's a problem.

In your response, you are concluding that Stake actually received his money but not allowing him to withdraw it, and must wait a year to wager 100% before he would receive a withdrawal. Well, to me, it's cheating, it's not fair and I condemn it in its entirety. The self-exclusion in gambling and other addictive schemes was made for a reason, and if this guy sues them, he would win and still make them pay for damages.

He has already informed them of his error as a human being, and they (Stake), if responsible indeed should even be of help to the guy since his case/condition is different. Only that they are being selfish if the case is truly the way you concluded it.

[AHOYBRAUSE]

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  .

That's a problem.

In your response, you are concluding that Stake actually received his money but not allowing him to withdraw it, and must wait a year to wager 100% before he would receive a withdrawal. Well, to me, it's cheating, it's not fair and I condemn it in its entirety. The self-exclusion in gambling and other addictive schemes was made for a reason, and if this guy sues them, he would win and still make them pay for damages.

He has already informed them of his error as a human being, and they (Stake), if responsible indeed should even be of help to the guy since his case/condition is different. Only that they are being selfish if the case is truly the way you concluded it.

I'm not concluding anything. I am a happy stake user myself.

Just stating the facts, I don't have to agree with it but since I don't have a problem or want to self exclude myself I wont come in this situation.
In my opinion deposits, just as withdrawals, should be disabled on accounts that are blocked.

Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true.

[klidex]

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  .

That's a problem.

If so, @OP must follow the rules until it meets the requirements to withdraw the money. I guess that's fine because at least the money will still be there until the time is up and he can use it to gamble without having to deposit any more money. That is if @OP still remembers that he still has his money after 1-2 years have passed

I guess @OP was so sleepy that he didn't check his wallet address before he deposited. We really have to pay attention to this so we don't experience cases like @OP.

Yes, and let's just say that we are investing because the money we deposit and store in the casino wallet will be in the form of crypto tokens. Meanwhile, in the stake.com casino wallet, if the price of crypto rises, the estimated amount stored in the casino wallet will also experience a price increase.
Although it's true what you said that if the OP still remembers that he has some money stored in the casino 1-2 years from now.

What happened was not all the fault of the casino, but his own fault for being careless and not thorough in making deposit transactions.

[Solosanz]

I'm not concluding anything. I am a happy stake user myself.

Just stating the facts, I don't have to agree with it but since I don't have a problem or want to self exclude myself I wont come in this situation.
In my opinion deposits, just as withdrawals, should be disabled on accounts that are blocked.

Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true.

Casino isn't a mixer where you want to use it to send your money and then withdraw your money without doing anything, what's the point to deposit to the casino if you're don't have any purpose to gamble? it doesn't make sense at all.

Stake is a licensed casino where they need to follow the regulations, if Stake doesn't ask for KYC or ask for rollover, any user will take this advantage. Some casino even ask for more than 1x rollover, Stake doesn't really strict.

[AHOYBRAUSE]

I'm not concluding anything. I am a happy stake user myself.

Just stating the facts, I don't have to agree with it but since I don't have a problem or want to self exclude myself I wont come in this situation.
In my opinion deposits, just as withdrawals, should be disabled on accounts that are blocked.

Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true.

Casino isn't a mixer where you want to use it to send your money and then withdraw your money without doing anything, what's the point to deposit to the casino if you're don't have any purpose to gamble? it doesn't make sense at all.

Stake is a licensed casino where they need to follow the regulations, if Stake doesn't ask for KYC or ask for rollover, any user will take this advantage. Some casino even ask for more than 1x rollover, Stake doesn't really strict.

Please read what I wrote, I did not question the rollover at all.
He deposited to play , that was his intention.

Again: "Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true."

[Maslate]

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

Go talk to the support, I think there's a matter of time for that self exclusion will be over. I've tried that in other sportsbook not stake, but maybe they have the same terms, in such case, then you have to wait until your self exclusion is over.

[Beparanf]

I'm not concluding anything. I am a happy stake user myself.

Just stating the facts, I don't have to agree with it but since I don't have a problem or want to self exclude myself I wont come in this situation.
In my opinion deposits, just as withdrawals, should be disabled on accounts that are blocked.

Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true.

Casino isn't a mixer where you want to use it to send your money and then withdraw your money without doing anything, what's the point to deposit to the casino if you're don't have any purpose to gamble? it doesn't make sense at all.

Stake is a licensed casino where they need to follow the regulations, if Stake doesn't ask for KYC or ask for rollover, any user will take this advantage. Some casino even ask for more than 1x rollover, Stake doesn't really strict.

Please read what I wrote, I did not question the rollover at all.
He deposited to play , that was his intention.

Again: "Just added this because people here wrote something like "well at least at the end of the period you still have your money" , but since he still has to wager it to be able to withdraw that's not entirely true."

Wagering requirements is least of his concern because he can simply use low house edge games like dice and set the winning percentage to max then use minimum bet. Click automatic bet and he can easily complete the wagering requirements with few losses instead of wager it on normal bet with 50/50 win chance rate. He can do some casual small bets on Blackjack to recover his losses from the dice with less risk compared to other games in the casino.

[gunhell16]

In most gambling platforms in crypto, once you make a deposit, you can't withdraw immediately if you haven't played the games they have. That's their policy, you must first come up with the total wager that they require from their clients/players.

Also, their live support didn't say that they own what you deposited, they want you to play first before withdrawing and I think you have no other choice but to gamble until you accumulate the wager they want. I just hope you get lucky so that you don't lose the funds you put into their platform.

[coin-investor]

In most gambling platforms in crypto, once you make a deposit, you can't withdraw immediately if you haven't played the games they have. That's their policy, you must first come up with the total wager that they require from their clients/players.

Casinos will trigger an alarm if you deposit then withdraw the fund, you are expected to wage and play with it, they consider this money laundering.

Also, their live support didn't say that they own what you deposited, they want you to play first before withdrawing and I think you have no other choice but to gamble until you accumulate the wager they want. I just hope you get lucky so that you don't lose the funds you put into their platform.

It's already understandable that once you deposit you are expected to wager your funds, the self-exclusion will last for a year we can consider this an advance deposit , just mark your calendar on the date that your self-exclusion will be lifted, I'm sure once it's lifted you will be excited to play.

[ryzaadit]

-snip-

And it's that a problem?

It's a common policy on every-casino site, to do 1x waggering requirement for the deposit? why it's for money laundry policy. CASINO it's not exchange, some people can take advantage by money-laundry their money and can withdraw the money without being played in the site.

That's why 1x TO it's really required. They're CASINO not EXCHANGER!

[Eureka_07]

@OP, how exactly did you forgot that you self-excluded your account? Was it already a month since you deposited that? Or it was just since you published your OP?

Was the deposit meant to go to another account you created to bypass the self-exclusion then? No wonder support are hesitant to assist you, if this was the case.  

Let's not think that he/she is lying. We don't need to respond like that.

(Did you forget... or were you simply testing, if you could somehow play the system..and get a withdrawal before the 48 days expire?)

I believe he just forgot. There could be times that we forget things we have done before, I had some funny experience with that.

Well, I hope you get your money back from them, if that was not your intention..... and I seriously hope you can get some help for your gambling addiction.. it can be very difficult.  

I think it's kind of rude (at least for me), to think of the OP that he/she is addicted in gambling since that info was not even stated by the OP.

[AHOYBRAUSE]

-snip-

And it's that a problem?

It's a common policy on every-casino site, to do 1x waggering requirement for the deposit? why it's for money laundry policy. CASINO it's not exchange, some people can take advantage by money-laundry their money and can withdraw the money without being played in the site.

That's why 1x TO it's really required. They're CASINO not EXCHANGER!

Jesus Christ how hard can it be to read and understand.

This info was towards all the people saying that he at least didn't gamble and has a long term investment. They forgot that he will still have to gamble with the funds (or at least wager save and lose small house edge) .

You are the 2nd person that thinks it's against stake. It's not that hard to understand if you read correctly.

[Yatsan]

@OP, how exactly did you forgot that you self-excluded your account? Was it already a month since you deposited that? Or it was just since you published your OP?

Was the deposit meant to go to another account you created to bypass the self-exclusion then? No wonder support are hesitant to assist you, if this was the case.  

Let's not think that he/she is lying. We don't need to respond like that.

(Did you forget... or were you simply testing, if you could somehow play the system..and get a withdrawal before the 48 days expire?)

I believe he just forgot. There could be times that we forget things we have done before, I had some funny experience with that.

Well, I hope you get your money back from them, if that was not your intention..... and I seriously hope you can get some help for your gambling addiction.. it can be very difficult.  

I think it's kind of rude (at least for me), to think of the OP that he/she is addicted in gambling since that info was not even stated by the OP.

We're already with that point that we are hoping for his funds to be returned but if there are terms agreed upon registration, and site's support cannot do anything about it, then it will just be a learned lesson to all of us to be mindful of our actions since it is money we are talking about. Been on somehow alike situation before and I just came to a point that I need to forcefully accept that I made a mistake and I should not allow it to happen next time. Same thing if ever the platform would let this incident slide and compensate for it. We cannot blame still those who are taking this incident biased to the site alone. Mistakes are also from users to some instances.

[Saint-loup]

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

How have you been able to deposit funds on your account? Did you use a former deposit address you remembered or you've been able to use the normal deposit feature like any random customer not self-excluded? If people ask for self-exclusion, it's precisely to avoid losing their funds, so I don't understand the point of letting them deposit funds in order to lock them I really hope for you they will let you withdraw your own funds in one year. But the way they are doing doesn't sound very honest and professional.
There are many complaints on Askgamblers and Casino Guru regarding issues with their self-exclusion process. Their overall rating is currently very low on Askgamblers btw (5.13)
https://casino.guru/stake-casino-review
https://www.askgamblers.com/online-casinos/stake-casino-review/complaints

[virasisog]

@OP, how exactly did you forgot that you self-excluded your account? Was it already a month since you deposited that? Or it was just since you published your OP?

Was the deposit meant to go to another account you created to bypass the self-exclusion then? No wonder support are hesitant to assist you, if this was the case.  

Let's not think that he/she is lying. We don't need to respond like that.

(Did you forget... or were you simply testing, if you could somehow play the system..and get a withdrawal before the 48 days expire?)

I believe he just forgot. There could be times that we forget things we have done before, I had some funny experience with that.

Well, I hope you get your money back from them, if that was not your intention..... and I seriously hope you can get some help for your gambling addiction.. it can be very difficult.  

I think it's kind of rude (at least for me), to think of the OP that he/she is addicted in gambling since that info was not even stated by the OP.

We're already with that point that we are hoping for his funds to be returned but if there are terms agreed upon registration, and site's support cannot do anything about it, then it will just be a learned lesson to all of us to be mindful of our actions since it is money we are talking about. Been on somehow alike situation before and I just came to a point that I need to forcefully accept that I made a mistake and I should not allow it to happen next time. Same thing if ever the platform would let this incident slide and compensate for it. We cannot blame still those who are taking this incident biased to the site alone. Mistakes are also from users in some instances.

We can't blame people from throwing different questions and for blaming Op for what he did but that will not help. We'll see how the site would reply to this case but knowing Stake, they specifically implement what's on their TOS. That's why we are always advised to read the TOS carefully so that if unexpected things happen, we'll know the actions that we should do. It will serve as a lesson for Op but I hope that he could still recover his funds and the site will be considerate of this matter.

[btc_angela]

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  .

That's a problem.

What if he wager and won 100%? not necessarily losing all his money, so regardless though he has to play and gamble again, so maybe that is the main thing for the OP specially that maybe he is thinking of quitting the game already.

As in the movie the GodFather Part 3 "Just When I Thought I Was Out, They Pull Me Back In!", Lol.

So it's a lose-lose situation for the OP.

[Wiwo]

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it  .

That's a problem.

But the ultimate question is, what was ops intention in depositing the money into the casino, from all sense, it is obvious ops set up a self-exclusion on that casino and moved on to another casino wanting to make a deposit and he mistakenly sent it to the self-excluded one.
*this is obviously the case here so all that the ops can do is to wait out the self-exclusion timer and once the 48 weeks as mentioned by ops is reached he will have access to his funds again.